Documente Academic
Documente Profesional
Documente Cultură
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KeyArea Wewill: Outcomes:
3. Training&Support Draftandregularlyupdateclearandconcise Positivefeedbackontraining
Ensurecustomersareableto guidance evaluationforms
accessappropriatesupport, Deliverregulartrainingcoursesontheuseof Customersreceivethe
training,andguidance Opal supporttheyneedtousethe
Deliverbespoketrainingtonewservices systems
Assistwithtroubleshootingandinterpreting Customersaresupportedto
reports implementtheirlearning
Providefacetofacetrainingonreportsas throughongoingsupport
required
Respondtoqueriesinatimelyandeffective
manner
Ensureaccessissuesaredealtwithpromptly
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KeyArea Wewill: Outcomes:
5. ExternalProfile Ensureourservicemanagersareableto Wewillbeseenasan
communicatehowOpalworksandwhatitcan organisationwithaneffective
delivertoexternalstakeholders InformationStrategy
WhereOpalisnotappropriateforspecific Externalorganisationswillbe
contracts,wewillaimtodeliveralternative confidentinourabilityto
solutionstomeettheorganisations deliverdatabaseand
contractualcommitments reportingsolutions
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