I.

Understand Strategic Need for Flow

II. Identify Product Families
III. Draw Current State VSM
IV. Draw Future State VSM - (THE IDEAL STATE)
V. Create Detailed Action Plan
VI. Appoint VSM Manager
VII. Communicate Learning to Organization
VIII. Map All Value Stream

Waiting time Pile of Information, Call Back

documents documents - flow

No. of repetitions

Timeline

P/T = 5 mins Process Time

D/T = 0-30 days (e.g.document waiting in inbox ) Delay Time

L/T = 5min - 30 days Lead Time (total time to complete process; sum of process time + delay time)

% C/A = 20% (Complete / Accurate)(Measure of quality of work)

Waste - anything that adds cost or time without adding value

The most common waste:

a) Waiting
b) Reworked caused by errors that have to be corrected
c) Overproducing (making too much unnecessary documents)
d) Inventory (e.g. lack of sufficient report)
e) Needless Motion of People
f) Over processing (unnecessary reports)

INVENTORY (MORE THAN ONE PIECE FLOW)

OVERPRODUCTION (MORE OR SOONER THAN NEEDED)

CORRECTION (INSPECTION AND REWORK)

MATERIAL MOVEMENT

WAITING

MOTION

NON-VALUE ADDED PROCESSING

UNDERUTILIZED PEOPLE
SEPCO DEALER CUSTOMERS

Process

Cycle times
Change over
Reliability
Error Rate

LEAD TIME
DATE:

SEPCO - LEVEL V.S. Loop OBJECTIVE & PROGRESS EVALUATION REMAINING POINTS AND IDEAS
OBJECTIVE MEASURABLE CONDITIONS PROBLEMS
GOAL
Financial Objective Sell Out Sales Process Target set per month / Preventing Illegal What report to use in
10% per quarter / in volume allocation of sales monitoring?
and value
Yohan validation through
warranty cards

Business Objective RIS Stock Level? OOS (Out-of-stock)

35% Determine the level of stock? If
there is 1 stock, is it enough?
LDU Live Demo Units Complete Is Complete Lacking 1 or 2 units,
35% Lacking 1 or 2 units Lacking 3 units or more evaluation
Lacking 3 units or more the criteria?
ACCESSORIES 20% Can SEPCO comply with
acceptable availability of stocks?
Will accessories be exclusively by
distributed by Samsung?

Operational Store Operational 10%

Excellence Excellence and
Maintenance
Quality of Service Mystery Shopping Score Should be average of
3 or last result
Reports POS data?
Submission/Busine
ss Reviews
Compliance to
Display Guidelines
Front liner 100% At Least 4 expert frontlines What are criteria to evaluate?
Certification
(Training)