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Handbook
for
Suppliers
Table of Contents
1 Introduction....................................................................................4
2 This handbook's structure ............................................................5
3 Scope of applicability.....................................................................6
4 Revision procedure ........................................................................6
5 Supplier management ...................................................................6
5.1 General contract rules ............................................................................................................ 6
5.2 Health, safety, environment ................................................................................................. 10
5.3 Emergency concepts ............................................................................................................ 11
5.4 Customer contact partners.................................................................................................... 11
5.5 Supplier selection................................................................................................................. 11
5.6 Supplier assessment and evaluation..................................................................................... 12
5.7 Supplier audit / process acceptance for the development phase and in series ..................... 14
5.8 Supplier development .......................................................................................................... 14
5.9 Escalation scenarios ............................................................................................................. 14
5.10 Magna QPF supplier portal ( Quality Platform) .................................................................. 16
5.11 Continuous improvement..................................................................................................... 17
6 Quality management ...................................................................17
6.1 Quality management requirements ...................................................................................... 17
6.2 Supplier responsibility ......................................................................................................... 17
6.3 Quality planning................................................................................................................... 17
6.4 Development verification and validation............................................................................. 19
6.5 Production process and product release ............................................................................... 19
6.6 Initial sampling .................................................................................................................... 20
6.7 Reference and limit samples ................................................................................................ 22
6.8 Test resources monitoring.................................................................................................... 22
6.9 Complaint processing........................................................................................................... 23
6.10 Control and guidance of sub-suppliers................................................................................. 25
6.11 Control of documents and records ....................................................................................... 25
6.12 Documentation-mandatory parts and characteristics ........................................................... 26
7 Product development process.....................................................26
7.1 Assessment of product requirements ................................................................................... 26
7.2 Assessment of production feasibility ................................................................................... 26
7.3 Coordination of product specifications ................................................................................ 27
7.4 Project management............................................................................................................. 27
7.5 Product development ........................................................................................................... 28
7.6 Production process development ......................................................................................... 29
7.7 Preproduction trials.............................................................................................................. 29
8 Logistics process ..........................................................................30
8.1 Packaging............................................................................................................................. 30
8.2 Call-up planning................................................................................................................... 31
8.3 Organization......................................................................................................................... 31
8.4 Delivery ............................................................................................................................... 31
1 Introduction
Within MAGNA E. & I. it is our task to satisfy our customers, employees and shareholders and,
through product and process innovation, to offer a better product at a better price. To accomplish this
we do not rely solely on the expertise, capabilities and enthusiasm of our own employees but also on
the support of our suppliers.
Quality, price and service are inseparably interconnected functions of the overall supply chain. Every
organization incorporated into this supply chain must be completely dedicated to the fulfillment of its
own demanding goals in order to ensure the success of our performance.
This handbook should help you to consistently meet or exceed our expectations such that a level of
performance is achieved that will ensure commercial success and growth on into the future.
Our business systems and processes are guided by ISO TS 16949, ISO 14001 and OHSAS 18001. The
principles and requirements embedded in these standards are to be maintained at all times, and not just
by us but by every one of our suppliers too. The intensely competitive environment in which we
operate has no place for performance which does not come up to these standards. Processes which
deviate from these standards must be brought into compliance.
The futures of our companies are therefore closely linked to one another. MAGNA E. & I. has devoted
itself completely to this form of success and wants you to be able to participate in it too. Acceptance of
the principles and practices described in this handbook will make it much easier for you fulfill your
own objectives, thus making a contribution toward achieving the goals that we have all set for
ourselves.
This handbook is divided into six main processes. The requirements set for MAGNA E. & I. as well as
those established for you as a supplier are described in detail in these main processes along with the
corresponding procedures to be maintained.
- General contract rules
- Emergency concepts
- Customer contact
partners - Assessment of
- Supplier selection & product requirements - Tool and
evaluation - Evaluation of operating resources
- Supplier audit & production feasibility - Material regulations
development - Coordination of and deviations
- Production acceptance product specifications
- Escalation scenarios project management - Marking and
- Health, safety, - Product development traceability
environment - Production process
environment, KVP development - Tool management
- QPF (quality platform) - Preproduction trials - Part resumes
3 Scope of applicability
The Supplier Handbook is effective for all companies of the magna Exteriors & Interiors Systems
Group (in the following: Magna E.& I.).
Pursuant to agreement, this supplier handbook is a constituent part of the supplier contract, even then
when it is not explicitly referenced in purchase orders. It is effective as an adjunct to joint agreements,
e.g. technical terms of delivery.
Responsibility for the procurement process is the duty of MAGNA E. & I. purchasing departments.
Supplier questions about product specifications, quality and environmental aspects are to be handled
by the specialty departments (see Section 5.4) of respective divisions.
There is potential allowed for individual special agreements on some points. This will be indicated in
individual sections. Special agreements must be made in writing and they replace or supplement the
standard prescribed in this supplier handbook.
4 Revision procedure
Changes or supplements to this agreement must be made in writing to become effective. In order to
preclude excessive printing, this supplier handbook will be available as a PDF in the eRFX Data Base
(https//erfx.magna.com).
The supplier handbook is subject to the revision procedure. In the event there are changes, the supplier
shall receive a new revision of the supplier handbook whose header will exhibit the incremented
version number as well as the date of last change. The last change you will find always in the eRFX.
The changed text will marked in red colour.
This handbook is confidential material and may not be reproduced for internal use or disseminated to
third parties without the consent of MAGNA E. & I.
5 Supplier management
5.1.1 General
The legal relationships between the supplier and MAGNA Exteriors & Interiors - hereinafter named
MAGNA E. & I. - with respect to the procurement of production materials, parts, tools, machines and
services are subject to the following agreements and their constituent members.
The constituent members of MAGNA E. & I. contract rules, in their respective valid versions, are:
Intier / Decoma purchasing terms,
VDA Guideline Volume 1, Evidential Records, Guide for Documenting and Archiving
Quality Requirements,
VDA Guideline Volume 2, Quality Assurance for Deliveries/Supplier Selection/Quality
Assurance Agreement/Production Process and Product Release/Series Quality Performance,
VDA Guideline Volume 3, Part 1 and 2, Reliability Assurance for Automobile Manufacturers
and Suppliers, Reliability Management/Reliability Methods and Aids,
VDA Guideline Volume 4, Parts 1, 2 and 3, Assurance of Quality Prior to Series
Implementation, Partnership Cooperation for Automobile Manufacturers and Suppliers/FMEA
System/ Project Planning,
DIN EN ISO 9001,
ISO/TS 16949, or alternatively, VDA Guideline, Volume 6, Part 1,
DIN EN ISO 14001, or alternatively, EU Eco Audit Directive No. 1836/93,
OHSAS 18001,
VDA Guideline, Volume 6, Part 5, Product Audit,
VDA Guideline, Volume 6, Part 3, Process Audit,
VDA Guideline, Decorative Surfaces for Attachments and Functional Components for
Automobile Exteriors and Interiors,
(the above listed VDA Guidelines as well as ISO/TS are all available from VDA QMC, Karl-
Hermann-Flach-Str. 2, 61440 Oberursel, Germany; www.qmc.de, email: info@vda-qmc.de),
this supplier handbook, which describes the general contract rules, quality management
agreement, logistics agreement and the general packaging guideline,
agreement on operational targets with the supplier,
technical terms of delivery,
EG 91/155: Safety Datasheet,
test instructions for monitoring test materials: VDI-VDE-DGQ 2618 and 2619 or AIAG MSA,
alternative to VDA regulations originating from QS9000, when expressly demanded by
relevant MAGNA E. & I. customer: PPAP, APQP, SPC, MSA, FMEA,
Customer requirements (see the customer portals, has to obtain by the supplier) if not agreed
otherwise
VDA Recommendation 4902 and its derivative recommendations,
confidentiality agreement,
warranty agreement,
tooling contract,
emergency concept / emergency plan / emergency management,
supplier self-disclosure or supplier questionnaire,
the listed norms, standards and customer guidelines appropriate to the delivery item,
initial sampling test documentation per VDA (PPF),
8D report per VDA,
plans for corrective action from the given MAGNA E. & I. division,
contract documentation for borrowed tooling,
deviation request,
change request,
EDI Guideline,
logistics datasheet (packaging and delivery regulation, supplier and Magna E. & I. division
contact partners)
packaging handbook (among other information, contains the logistics datasheet, packaging
rules (container management))
cost breakdown (CBD) form,
Incoterms (www.iccwbo.org/.../ or www.icc-deutschland.de//) in the respective effective
version: publication of the International Chamber of Commerce, ICC "Incoterms 2000", No.
560 ED, ISBN 3-929621-05-3.
Changes and supplements must be made in writing to become effective. Deviating business terms of
the supplier will not be recognized by MAGNA E. & I. unless they have been agreed in writing. Such
deviations are also not recognized even though they may not have been expressly rejected in
individual cases.
Please also observe the general terms of business.
5.1.5 Request for quote, quote, pricing and minimum order levels
Quotes are to be submitted in response to MAGNA E. & I. requests for quotes and they must
accommodate the following prerequisites in particular:
Requests for quotes and quotes are to be processed through the eRFx platform (further
information about this can be obtained from the responsible purchasing department).
The quote must correspond exactly to the scope of performance requested and be based on the
requested quantities and requested delivery period.
The supplier must ensure that he has all necessary information available and that he possesses
the general capabilities, particularly with respect to engineering, logistics and capacity, prior
to submitting the quote.
The MAGNA E. & I. "Cost Breakdown" (CBD) form must be filled out for the quote.
The price specified in the quote must be made according to the rules set forth by DDP
(Delivered Duty Paid) [named delivery point] Incoterms (International commercial terms) and
FCA (Free Carrier).
The quote shall include all manufacturing costs as well as the cost of delivery of the requested
product commensurate with MAGNA E. & I. delivery and quality requirements as well as the
requirements of this guide.
Quotes which include costs for tooling for parts must contain a breakdown of the costs for
tooling and operational resources.
Minimum order quantities and/or minimum delivery quantities, minimum lead times and
minimum shipping quantities which are in excess of the given standard packaging unit will not
be accepted nor will any surcharges be accepted in this context.
Only complete and timely submitted quotes can be considered. All quotes must be presented
complete and in written form (letter, facsimile, email).
If the type and scope of further testing, test resources and methods are not specifically agreed between
MAGNA E. & I. and the supplier, MAGNA E. & I. will, on request and within the framework of its
expertise, experience and potential, attempt to determine the given necessary level of test engineering.
Beyond this, if desired, MAGNA E. & I. will inform the supplier about relevant safety regulations.
To the extent that governmental agencies have a responsibility to perform follow-up testing for vehicle
safety, emissions testing or similar and are entitled to demand review of MAGNA E. & I. production
processes, at the request of MAGNA E. & I., the supplier declares his willingness to permit these
agencies the same rights in his facilities and to provide these agencies with every reasonable support.
The supplier further warrants to operate within the limits of the laws, ordinances and guidelines of the
EU, the Federal Republic of Germany, the Republic of Austria, and Spain in their respective effective
versions. The following list is intended as an orientation aid and no claim is made to its
comprehensiveness:
European Union:
Old vehicle regulation 2000/53/EU
Regulation 67/548/EEC (free of heavy metals (Cd, Cr(VI), Hg and Pb))
Regulation 2002/525/EEC (special application case for Cd, Cr(VI), Hg and Pb)
Regulation R76/769/EEC and 2003/11/EU (brominated flame retardant)
Water constraints guideline 2000/60/EU
Prioritized materials list No. 2455/2001 for establishing and changing Guideline 200/60/EU
Regulation 2002/95/EU: Reduction of hazardous materials in electrical and electronic devices
Regulation 2002/96/EU: Old electric and electronic devices
Regulation 2003/198/EU: to revise 2002/96/EU
Chem ban V: Directive about bans and restrictions on the distribution of hazardous materials,
as well as the preparation and/or production of products subject to the chemicals law
Chem G
Hazardous materials V: Hazardous materials directive
IMDS International materials data system
VDA List of declaration-mandatory materials, in its given current revision
Reach: Edict (EG) Nr. 1907/2006, Internet: Reach Helpdesk national inquiry office for
producer
Additional legal regulations applicable to delivery countries are also to be observed (e.g. England,
Poland, South Africa, etc).
At this point MAGNA E. & I. explicitly serves notice that given maximum permissible proportion
limits specified for declaration-mandatory substances are not to be exceeded and that every effort
should be made to avoid these substances. The IMDS must be therefore be given attention already in
the design phase. The supplier is obligated to make complete and true registration entries about his
products in IMDS prior to initial sampling. If this has not been done the sampling process will remain
in the status "conditional release". The follow-up samples and their processing at MAGNA E. & I. as
well as all other costs arising from incorrect registration entries will be borne by the supplier (e.g.
entry of the valid recommendations and maintenance, costs of the OEM, etc.)
the supplier is to provide information about disposal options for the products it delivers,
the supplier is to respond to all enquiries made by MAGNA E. & I. without delay and comply
with all relevant regulations / limitations with respect to the use of hazardous materials,
make investigation results demanded by legal authorities available to MAGNA E. & I.,
the supplier shall obligate itself to the reduction of environmentally damaging effects
associated with the products and services delivered to MAGNA E. & I.,
the supplier shall participate as appropriate in joint initiatives to foster environmental
protection and safety,
respond immediately to any questionnaire or inquiry presented by MAGNA E. & I. with
respect to documenting health protection or safety,
a safety datasheet is to accompany the initial delivery or modified delivery of hazardous
substances and consumables (oils, greases, adhesives, dyes, etc), it is to be written in the
language of the respective MAGNA E. & I. division with whom the supplier has concluded
the contract agreement (procurement / purchasing department), the delivery of substances and
parts which release hazardous substances or substances whose disposal have proven to be
particularly difficult are subject to mandatory written notification and gapless documentation.
MAGNA E. & I. has made its objective, in close cooperation with its suppliers, to avoid
environmental risks from the outset and to find common solutions that go beyond mere compliance
with established legal regulations. The supplier obligates itself to implement an environmental
management system compliant with ISO 14001 or other equivalent standard as well as a management
system for occupational safety (e.g. OHSAS 18001 or equivalent standard). If the supplier is not
certified to these norms / standards by an accredited organization, then the supplier must submit a plan
to the respective MAGNA E. & I. division which shows how and when the supplier is to attain the
certification criteria or provide evidence to show that the supplier has fulfilled the criteria.
OEM-specified suppliers (so-called "customer nominated suppliers" or COP Supliers) will be handled
as our own suppliers after nomination by the OEM.
In all three of the above situations it will be necessary to validate ongoing implementation of the
prescribed measures and the active pursuit of their implementation plans. Acceptable audits may not
be older than 12 months (+1 month tolerance). In any case, the ultimate goal is to strive for an audit
compliant with ISO TS 16949 (latest revision). If this is not the case at the time an order is placed then
the supplier is to take it upon itself to work up a plan for such an audit and provide the plan without
the solicitation of MAGNA E. & I.
When quality-classified as a the B-supplier, a continuous implementation of specified measures and
active tracking of the implementation plan must be validated and confirmed on-site by MAGNA E. &
I.
MAGNA E. & I. may require the supplier to present the results of 3rd-party audits, 2nd-party audits
and/or MAGNA E. & I. audits for current conditions or when changes have taken place. If
certification is lost or expires, MAGNA E. & I. is to be informed in a timely manner without delay.
The execution of a process audit (per VDA 6.3) will be scheduled in agreement with the supplier.
MAGNA E. & I. shall preserve the confidential interests of the supplier with respect to accessibility of
the supplier's documents non-related to the supplier's quality management system.
Under certain circumstances (customer requirements, the supplier's confidential interests) special
agreements and procedures can be concluded with respect to the auditing process.
Supplier assessment:
o criteria for the supplier self-disclosure
o criteria for audit procedures
o management systems (quality, environment, occupational safety)
o commercial criteria
o project execution
o test results (e.g. EMPB, samples, process capability)
o production process and product acceptance
Supplier rating:
Plant-internal rules may deviate from the above (e.g. at the request of the OEM).
5.7 Supplier audit / process acceptance for the development phase and in
series
In the course of product development and on an "as-needed" basis, MAGNA E. & I. reserves the right
to perform
a) system audits patterned after ISO/TS 16949
b) product audits patterned after VDA 6.5, alternatively according to customer specifications
c) process audits and/or process acceptance patterned after VDA 6.3
d) logistic audits patterned after VDA 6.3
e) re-qualification audits, particularly for D parts, patterned after MAGNA E. & I. customer
requirements
in the plant facilities of the supplier.
The supplier will be given suitable notification prior to carrying out such an audit or other similar
procedures. These uniform rules take precedence over deviating agreements in individual cases.
When there are intolerable deviations from contractually secured conditions (e.g. technical delivery
conditions, supplier handbook, goal agreements, ...), the supplier shall consent to a MAGNA E. & I.-
prescribed escalation scenario (see Section 5.9) in order to bring the supplier into compliance with
contractually secured agreements.
5.9.1 Escalation for quality goal agreement deviations or negative trend PPM
development
In the "Quality discussions" escalation step a process audit may also be initiated by MAGNA E. & I.
(patterned after VDA Vol. 6.3) if deemed necessary.
Red Yellow Green
Escalation: Increasing PPM trend for 3 Magna E. & I. target value target
consecutive months with overrun value (max
simultaneous target value 100 PPM
overruns or permanent target during serial
value exceeds (min. 4 delievering)
months) or in case of
specific problems
Actions: Target No
reached
Target Escalation on work level
exceed
once a
time
Exceeding Worth Supplier Meeting
several + specific actions
times
Notice. The escalation is a responsibility of the supplied plant. The supplier escalation is also possible,
if plant target are at risk.
The Worth Supplier Meeting will be carried out at Sailauf and the management board of the supplier
will present the carried out action to the Vice President Purchasing of Magan E. & I.
5.9.2 Escalation for logistical goal agreement deviations or decreasing delivery fidelity
See 5.9.1
5.9.3 Escalation for ongoing repetitive defects and/or risk of a production standstill
st
1 step Supplier initiation of emergency plans for threatening production standstill at the expense of
the supplier. Increased overhead for MAGNA E. & I. is the expense of the supplier.
100% receiving inspection (order to the supplier) at the expense of the supplier for a maximum
of 6 weeks or 3 reviews.
2nd step 100% shipping inspection at the supplier's premises performed by MAGNA E. & I. personnel
or by a MAGNA E. & I. commissioned company for up to 2 weeks after resolution of the
problem (maximum of 3 months) at the expense of the supplier.
At the discretion of MAGNA E. & I., a parallel process audit may be ordered (VDA 6.3, VDA
Vol. 6.3).
At the discretion of MAGNA E. & I., a parallel order for the permanent or sporadic on-site
presence of MAGNA E. & I. personnel or a specialist from an independent company for
5.9.4 Escalation for direct deliveries to MAGNA E. & I. customers and/or pass-
through parts
1st step Supplier initiation of emergency plans for threatening production standstill at the expense of
the supplier. Increased overhead for MAGNA E. & I. is the expense of the supplier.
100% receiving inspection or stock inspection at the customer's site (immediate order issued
by MAGNA E. & I.) at the expense of the supplier for a maximum of 6 weeks or 3 reviews.
100% stock and production inspection at the supplier's site to be carried out by the supplier
with an inspection report (8D report form)
2nd step 100% shipping inspection at the supplier's premises performed by MAGNA E. & I. personnel
or by a MAGNA E. & I. commissioned company for up to 2 weeks after resolution of the
problem (maximum of 3 months) at the expense of the supplier.
At the discretion of MAGNA E. & I., a parallel process audit may be ordered (VDA 6.3, VDA
Vol. 6.3) to achieve an agreement on measures to be taken.
At the discretion of MAGNA E. & I., a parallel order for the permanent or sporadic on-site
presence of MAGNA E. & I. personnel or a specialist from an independent company for
process support with ongoing inspections / reviews by MAGNA E. & I. and a concluding
report.
3rd step MAGNA E. & I. shall review the business relationship.
The supplier obligates itself to use QPF and to work on and to work off the project phases, milestones
and activities which are placed on the QPF. Currently the QPF can be accessed at "www.qpf.at". On
request, training to acquire skills in interacting with QPF will be conducted by personnel from the
plant which has granted the contract.
With respect to MAGNA E. & I. products, the supplier is to carry out optimization workshops and
activities at reasonable intervals. These workshops and activities should be oriented toward the
improvement of product quality, productivity, machine utilization, floor-space utilization and logistics.
Evidentiary documentation for optimization activities (e.g. recorded minutes of meetings, process time
recording, presentation documentation, etc.) are to be retained by the supplier. Further initiatives for
product cost reduction (e.g. which incorporate sub-suppliers) are to be actively pursued by the
supplier.
6 Quality management
The insights and improvements that evolve from product realization phases and in the course of series
production as a result of incurred faults and complaints, are to provide feedback to the FMEA such
that they can be used to derive preventative measures (see also VDA Vol. 4, Parts 1 and 2 as well as
QS9000 FMEA Handbook).
Such higher requirements shall be applied when they have been jointly agreed as established product
characteristics. In particular this includes all "special features" (see ISO / TS 16949), and those process
features established by the supplier which are necessary to fulfill product requirements. The
corresponding process capability proofs to be strived for are:
short-term machine capability Cmk 2.00
preliminary process capability Ppk 1.67
long-term process capability Cpk 1.67
In special cases a short-term machine capability of Cmk 1.67 and a long-term process capability of
Cpk 1.33 can be accepted (VDA Vol. 2). Despite these provisions, the zero-defect strategy is
applicable. One hundred percent testing is generally demanded for "D characteristics".
The requirements for production process and product release do not fundamentally differentiate
between submission stages 1, 2 and 3 (see VDA Vol. 2), i.e. which documents, drawings and perhaps
samples, must be provided to, or reviewed by, MAGNA E. & I.:
EMPB (see VDA Vol. 2)
test results [e.g. dimensions, material characteristics, function, physical and chemical
characteristics, reliability, process capability data, etc.] (in individual cases the scope will be
agreed with the supplier)
samples (which samples as well as the number and delivery quantity per agreement)
documentation [customer drawings, CAD data, specifications, design changes, etc.] (in
individual cases the scope will be agreed with the supplier)
design and development releases
FMEA (for review)
process flow diagram (production and test steps)
production and test plan and plant structure plan (for review)
production control plan or control plan (for review)
test means list (product-specific)
test resources capability investigations, where necessary and meaningful (in individual cases
the scope will be agreed with the supplier)
proof of maintaining legal requirements to the extent agreed with MAGNA E. & I. (e.g.
environmental, safety, recycling)
The approval report must show (a actual and related to the part )IMDS Number
Within the framework of the process series, the MAGNA E. & I. division will carry out a process
audit (per VDA 6.3) or a process acceptance (R@R). In special cases deviating agreements can be
concluded with respect to process audits and process acceptance. If D parts are involved (i.e.
documentation-mandatory parts), an additional D part audit will be performed that is oriented on
respective MAGNA E. & I. customer requirements.
Fundamentally the supplier is responsible for conducting a self-audit (including a self-evaluation and
corrective measures plan) prior to the actual process audit and any necessary D part audit (per Vol.
6.5; possible D part audit). The results become a part of the MAGNA E. & I. process audit.
The number of samples necessary for release is to be coordinated with the responsible MAGNA E. &
I. staff member (project manager / quality engineer / quality planner). Initial samples are to be
produced with series tooling under normal series-production conditions.
When no other agreements take precedence, all relevant product characteristics are to be inspected
together with the responsible MAGNA E. & I. staff members. The initial samples provided are to be
accompanied by initial sample test reports (see VDA 6.2) with specific information about the parts and
appropriate cross-references. The initial sampling release will be done in compliance with VDA
Volume 6.2 or the PPAP regulations per QS9000. The VDA/EMPB form is to be used; this form can
also be obtained from the MAGNA E. & I. contact partner.
The supplier is responsible for carrying out initial sampling, creation of the documentation and for the
correctness of all results. The supplier shall create the initial sampling report for the products to be
delivered.
The supplier must be capable of performing dimension testing with direct CAD connection because no
dimensional drawings may be produced for new projects.
If the supplier conducts initial sampling contrary to the agreed manner or the initial sampling
procedure is deemed to be incomplete or it has not completed on the agreed schedule, then increased
overhead may be incurred by the respective MAGNA E. & I. division. Such incurred expenses will be
passed on to the supplier. The respective MAGNA E. & I. division shall decide on the release or
rejection of the supplier's initial sampling and comment on any deficiencies or stipulations on the
cover sheet.
The overall assessment follows the guidelines of the VDA (except customer requirements)
Upon customer request, a 3-step EMPB evaluation can also be performed. The series products are
released and initial sampling is finished after Note 1 has been issued by the respective MAGNA E. &
I. division.
The distribution of evaluated and completed initial sampling reports is done by the respective
MAGNA E. & I. division. The supplier is obliged to retain a portion of the initial samples under part-
specific conditions in an appropriate quantity and with cross-reference to the test report. The
appropriate storage periods and storage conditions are to be maintained for documentation-mandatory
parts (so-called "D parts").
This plan is to be coordinated with the given responsible MAGNA E. & I. division and it is to
be approved by this division.
The production process must correspond to series maturity at the time of initial sampling. If specific
product characteristics have been established for the delivered product, then a process capabilities
diagram is to be presented for every such characteristic along with the initial sampling test report. The
minimum requirement for this is a Cpk of 1.67. If this value has not been attained, then corrective
measure plans must be presented from which it is explicitly clear how the Cpk value can be improved
to at least meet the minimum requirement.
The respective MAGNA E. & I. division is to be notified about every change to the product, tooling or
the production process (this includes the relocation of production, new production equipment,
resumption of production following a discontinuation in excess of one year, parameter changes, etc).
Initial sampling must be carried out again in these cases. Generally this is done in a reduced initial
sampling procedure in cooperation with the responsible MAGNA E. & I. division contact partner.
For special features which can only be quantified on the basis of samples, the supplier is to provide
MAGNA E. & I. with limit samples for release. These samples are to be used to define acceptance
criteria which are representative of the supplier's process capabilities. The samples are to be taken
from a production run made under series production conditions. For release, at least two sample sets
are to be presented along with a written rationale for the samples. Once the release has been issued,
one set of samples is returned to the supplier with the release endorsement, the other set remains with
MAGNA E. & I. for reference purposes. If necessary, an expiration date will be specified for the
samples. If samples are still needed after the expiration date then new reference samples are to be
produced in the same manner as described above.
Effective initial measures are to be taken and notification of same conveyed to MAGNA E. &
I. within 24 hours of the receipt of the test report.
Corrective measures or short-term solutions are to be effected and conveyed to MAGNA E. &
I. within 5 working days of the receipt of the test report.
Proof of effectiveness for short-term solutions shall be provided within 10 working days
unless otherwise agreed.
Long-term solutions or preventative measures are to be effected and conveyed to MAGNA E.
& I. within 10 working days. Proof of effectiveness is to be based on binding plans for
corrective measures.
If the supplier is connected to the Magna supplier portal (QPF, see Section 5.10) then
complaints are to be handled there.
The supplier must have procedures for the analysis of defect causes and for the prevention of their
recurrence. The employee training solution alone is fundamentally inadequate and will not be accepted
by MAGNA E. & I. The supplier must monitor the effectiveness of established measures and
document effectiveness control. Complaints remain open until the supplier's effectiveness control has
been substantiated. Subsequently a complaint report (8D report) is to be filed. This report shall be
filled in completely, signed, and contain a summary of all faulty components and the allocation of
ensuing costs. This rule is only applicable when no separate warranty agreement has been signed.
The responsible MAGNA E. & I. division is entitled to demand reimbursement for the cost of special
measures until such time as the corrective measures become effective (increased test intensity). These
too produce extra costs which are to be borne by the claim's causative party.
The causative party will be charged with the incurred costs. In addition to the part price, the costs per
part will also include ancillary costs like
disassembly and assembly,
part handling,
logistics costs,
administrative costs,
any incurred scrapping costs.
Direct automobile manufacturer suppliers contracted through MAGNA E. & I. are subject in full scope
to the given customer requirements with respect to field defects and warranty service costs. The
OEM's systems for processing warranty cases (this also includes the agreements for costs (e.g.
Acknowledgement factors, Audi)) are to be employed according to the OEM requirement and are
binding for suppliers.
6.9.3 Self-disclosure
The supplier is obliged to immediately report deviations from specifications, requirements or delivery
deadlines, etc. to the responsible MAGNA E. & I. division contact partner. The appropriate measures
to be taken will then subsequently be defined in cooperation with MAGNA E. & I. If such a self-
disclosure is made before the goods are received (except for delivery delays) the event will not affect
PPM figures.
If the reject parts or products are to be sent back to the supplier by MAGNA E. & I. then the supplier
shall bear the costs for processing, packaging and shipping.
The respective special approval / release must be issued by MAGNA E. & I. prior to the delivery of a
deviating product. It may also be necessary to obtain a special approval / release from the MAGNA E.
& I. customer. Furthermore the supplier is responsible for delivery requirements and must ensure that
the cause of the deviation is resolved.
A special approval / release for deviations can only be issued for a particular production lot, a
particular production quantity or a particular production period and can only be issued when a
degradation of function, durability or safety is proven not to be expected.
The supplier must ensure that any sub-supplier/s he may choose to engage is placed under stringent
monitoring during pre-series trials such that stipulations of the Section "Pre-series trials" are upheld.
Any changes planned by sub-suppliers must, analogous to those stipulations contained in Section
"Process changes", also be reported to MAGNA E. & I.
Within the framework of production for MAGNA E. & I. products, the supplier empowers MAGNA
E. & I. to review those sub-supplier processes in the context of plant tours or audits.
D parts and D characteristics are to be given special attention during test planning, in testing, in the
FMEA (both for product and process), in the production control plan or control plan, with respect to
other necessary test regulations and test instructions. A review is to be made to determine which
process parameters influence D characteristics. These must be given continuous process monitoring
(e.g. PLC) and the results must be recorded as proof. The process parameters to be monitored will be
specified jointly.
The supplier is to check the documentation provided to him. If the supplier does not get the right
documentation or the documentation provided is flawed in some way, it is the supplier who is
obligated to report this and to obtain the correct documentation.
6.13. Re-qualification
It is the supplier's obligation to re-qualify ongoing production at regular intervals (at least once per
year). The extent of these re-qualification tests is to be established by MAGNA E. & I.
Documentation-mandatory characteristics are in any case a subject of the re-qualification.
After conducting the first trial, every subsequent trial up to conclusion of the pre-series and startup of
series production, should more closely authenticate actual production conditions. The last trial must be
completely identical to series production conditions, i.e. the full complement of equipment and tooling
must be on hand. Equipment operators must be completely trained. The personnel involved must be
those who will also be handling production startup (an assessment will also be made to determine if
perhaps an additional shift must be worked). The employed procedures must be those which will be
used for series production (including the quality assurance systems) and carried out at the rates
projected for series production (including any tool changes and/or conversion times that may be
necessary). The materials used must be the same as projected for series production.
Goal criteria is to be set for every trial, including quality and quantity objectives. Goal criteria are to
be illustrated along with the achieved results in a graphic diagram (pre-series trial status report).
All trial participants must be aware of the exact point in time when the trial actually begins. The trial is
to incorporate the standard production, quality controls and tooling changes that will be necessary for
series production. The time required will be recorded at the end of the trial.
All components fabricated and/or assembled during this trial period are to be individually evaluated
and divided into two categories:
acceptable
not acceptable.
The given quantities will be recorded in the trial status report. Furthermore, the reasons why parts
were deemed to be non-acceptable shall be recorded as a basis for corrective measures.
If the overall quantity of acceptable parts is insufficient to cover the MAGNA E. & I. pre-series or
pilot-series production requirements then the supplier is to conduct further controlled trials with result
recording of appropriate data until such time as a sufficient quantity of parts are available for shipment
to MAGNA E. & I. If the actual recorded results on the trial status report do not fulfill or exceed the
plan, a corrective measures plan is to be created.
It is not anticipated that full volume output will be achieved at the time of pre-series startup. Therefore
a decision about lowering output within startup phases is to be made. However, a minimum
requirement for this should be that full volume production is achieved within the last phase of pre-
series or pilot series and the series startup itself. The supplier is to present a trial datasheet with the
target line for all project phases prior to the actual pilot series or pre-series. After the conclusion of
each phase, the actually attained trial results are to be entered into the sheet and presented to the
responsible MAGNA E. & I. quality planner together with delivery of the components required for
each project phase by the respective MAGNA E. & I. division. If a corrective measures plan is
necessary then this too is to be submitted together with a pre-series trial datasheet.
The first volume run is to be considered as the last trial phase. The supplier of the manufactured
components is to enclose a completed trial datasheet and, if necessary, a corrective measures plan. If
there are drastic deviations between trial results and required quantities, MAGNA E. & I. may demand
that further controlled trials be conducted after implementation of the corrective measures in order to
verify their effectiveness.
8 Logistics process
Within the context of its logistics strategy, MAGNA E. & I. strives to achieve consequent
implementation of the "flow principle". This means that we stock production materials directly at the
location where they are to be used. This concept places demands on our supplier's logistics which are
described in the following text sections.
8.1 Packaging
Packaging represents a key element in the framework of the MAGNA E. & I. materials and logistics
programs with the objective:
- use of the same packaging from the supplier to the location where the materials are used -
the packaging methods and related costs. The MAGNA E. & I. packaging handbook contains further
details on this subject.
8.3 Organization
Every change to the supplier's production site or shipping plant is to be reported to the purchasing,
dispatch, quality assurance and logistics departments without delay. The production capacities
negotiated with MAGNA E. & I. are to be held at the ready in the agreed scope subject to the specified
tolerances (quantity flexibility). This information is also available to MAGNA E. & I. logistics
departments.
8.4 Delivery
Responsibility for the correct and timely delivery of materials lies with the supplier. Deliveries made
outside the agreed timeframe can cause delays in the receiving area. In exceptional cases when a
delivery is endangered or when the agreed delivery time cannot be met (date and time of day), the
situation is to be reported to the MAGNA E. & I. logistics contact partner and coordinated with him
accordingly. If it should prove necessary to increase the number of deliveries in order to ensure the
planned and contractually-secured requirement quantities then the cost of the extra deliveries are to be
made at the expense of the supplier.
Depending on the situation, the exact time window for delivery is to be reported to the division's
logistic department. The supplier is obliged to compensate or indemnify MAGNA E. & I. for all losses
which arise from the non-performance of delivery obligations.
The given delivery call-up from MAGNA E. & I. affords control for the shipment. The delivery
obligations for specified quantities and deadlines are to be fulfilled regardless of legal or religious
holidays and country-specific limitations. Nevertheless, should there be deviations to this, MAGNA E.
& I. is to be informed immediately.
MAGNA E. & I. consequently endeavors to establish an "ex works" policy for delivery terms with its
suppliers. Suppliers who still deliver "freight paid" are being changed over to "ex works" as time goes
by. Exceptions can be arranged with MAGNA E. & I., such as for deliveries of silo goods. For "ex
works" conditions MAGNA E. & I. will specify a freight carrier. Case-by-case decisions will be made
for "freight paid" conditions.
It is imperative that the following information be printed on the DIN cumulative delivery note 4994:
order number
part number
freight carrier
quantity
bin quantity
bin type
Supplier contact partners and their substitutes are to be named for the delivery process to MAGNA E.
& I. These contact partners must be entitled to make competent and reliable decisions. It must be
possible to reach these contact partners during MAGNA E. & I. production hours.
8.10 Invoicing
MAGNA E. & I. conducts ongoing reviews of all incurred costs associated with normal business
processes, including those costs arising from business with suppliers. On request, the supplier may
choose to issue cumulative invoices on a monthly basis. Payments will be made for properly
formulated invoices within the framework of the agreed terms of payment.
MAGNA E. & I. is striving to implement a credit note procedure or electronic invoicing for future
transactions. Upon request from MAGNA E. & I., the supplier will consent to this procedure.
9 Manufacturing process
Tools, fixtures, etc. (which are the property of MAGNA E. & I. or an OEM) are to be marked
accordingly (including the respective Magna Division or OEM) with plates that are mechanically
fastened to the property. On demand, such property must be made ready for pickup.
The supplier is responsible for the secure custody, maintenance and servicing of tools and operational
resources over the entire service life of the vehicle model year, as well as with respect to replacement
parts over a period of 15 years after EOP of the model series. The supplier shall bear the expense of
maintenance and repairs for these assets.
Tools may not be relinquished to third-parties, scrapped or otherwise removed from the supplier's
plant facilities without the express written consent of MAGNA E. & I. After the end of the
replacement parts obligation, the supplier shall request a scrapping release from the purchasing
department of the responsible MAGNA E. & I. division. Following issuance of the release by the
MAGNA E. & I. division, the supplier may scrap the tool in its own responsibility.
The contract document for loaned tools is to be completed with all necessary information at the time
of initial sampling. The information required includes full identification of the tool/s and any
associated aids and/or test equipment which are necessary for the manufacture of the delivered
product.
If deliveries should result in an increased amount of defective products the supplier will be given
notice by the affected MAGNA E. & I. division that the parts in question are to be sorted out. The
supplier subsequently has the responsibility to pick up the refused products. If the questionable
products are not picked up within 10 working days of assuming liability, MAGNA E. & I. shall ship
the products back to the supplier's plant and attribute the ensuing costs to the supplier's account.
If there is cause to make protest about delivered product, the supplier's contact partner will be sent a
corrective actions report to alleviate product deviations (8D report). The supplier must fill out all parts
of the report and return it to MAGNA E. & I. within the prescribed period. The late return of 8D
reports will lead to a loss of points in the supplier evaluation.
Under some circumstances it may be necessary for a MAGNA E. & I. representative to review the
corrective measures described in the 8D report at the supplier's plant. MAGNA E. & I. therefore
reserves the right to conduct such necessary on-site reviews.
To the extent that the supplier notifies MAGNA E. & I. that a delivery may contain suspicious
materials and this notice is received before the delivered product is used or the defect is discovered by
MAGNA E. & I., then it may still be possible to make arrangements for the exchange of defective
products without taking further sanctions against the supplier.
Complete copies of the supplier's part resume documentation for the respective MAGNA E. & I.
division is to be presented to the MAGNA E. & I. contact partner (i.e. MAGNA E. & I. quality
planner / project manager) on the agreed project deadlines. Part resumes are to be updated for every
change and submitted to MAGNA E. & I.
10 Change management
a) the current stocking level of the product and the designation of the tool/s to be taken out
of the supplier's plant,
b) the date the tool/s will leave the supplier's plant premises,
c) the date the tool/s will be returned to the supplier's plant premises.
The tool/s may only then be removed from the supplier's plant after the supplier has received a
corresponding approval from MAGNA E. & I. logistics.
Existing Tool Labour Supply Contracts will be not affected by this arrangement.
material changes,
a change of sub-supplier,
the implementation of new equipment or devices,
the subcontracting of fabrication activities,
the relocation of fabrication facilities.
After receiving such notification, the affected MAGNA E. & I. division shall initiate an application for
the approval of process changes. The changes may only be carried out after they have been approved
by MAGNA E. & I. and, in some cases, after being approved by the MAGNA E. & I. customer.
The first delivery of changed product is to be clearly marked as agreed with the affected MAGNA E.
& I. division. It may be necessary to enclose a part resume with the first delivery.
11 Other agreements
When the stipulations of this agreement are partially or completely impossible to carry out or indeed
not legally effective, this does not affect the validity of the remaining stipulations of this agreement. In
the place of legally ineffective or impossible stipulations, validity shall be attributed to agreed
stipulations which are legally effective and which most closely approximate those stipulations
originally intended.
12 Attachment
2 Test results
2.2 Machine capability proofs (MFU / Cmk), preliminary and long-term process A A X
capability proofs (PFU / Ppk, Cpk)
3 Sample parts Q Q Q
5* Development releases A X
6 FMEA
11 Proof of maintaining legal requirements to the extent agreed with the customer A X X
(e.g. environmental, safety, recycling)