Overview

I have 18 meaningful years of work experience as Customer Service Representative

at Teletech, assisting Australian customers, Quality Assurance Intern at Teletech,
Officer-in-Charge /Office Manager in Turbina Food Inc, Team Leader in Citimart Town
Center, Credit and Collection Officer in Shell Turbina, and Cashier in Shell
Turbina.

I would like to use these exceptional skills to add value to your organization in
fields like Customer Service, Administrative Support, Office Management, Project
Assistance, etc.

CLIENT SATISFACTION IS MY ULTIMATE GOAL.

These are my skills and qualifications:

- Chat Support
- Customer Support
- Proficient in Microsoft Office (Word, Excel, Powerpoint)
- Can type up to 100 words per minute
- Ability to multi-task and prioritize
- Web research
- Photo editing
- Virtual Assistance
- Social Media Management
- Search Engine Optimization (

Employment History

Customer Service Representative | Teletech

August 2009 - January 2017
Resolve customer complaints via phone, email, mail, or social media. Use telephones
to reach out to customers and verify account information. Greet customers warmly
and more
Officer-in-Charge | Citimart Corporation
August 2008 - June 2009
Responsible for organizing all of the administrative activities that facilitate the
smooth running of an office.
Office Manager | Turbina Food Inc.
April 2003 - July 2008
In-charge in scheduling meetings and appointments, making office supplies
arrangements, greeting visitors and providing general administrative support to our
employees.
Credit and Collection Officer | Shell Turbina, Inc.
January 2001 - May 2003
The job of a credit and collection officer is to closely monitor the aging of
payment receivables and ensure that receivables are monetized. Purchases made more
Cashier | Shell Turbina, Inc.
June 1999 - December 2000
Responsible for taking money in the form of cash, check, or credit card from
patrons in exchange for food or services. Scans items, provides change, more
Education

Bachelor of Science (B.S.), Office Administration | Polytechnic University of the

Philippines
1992 - 1996
The Bachelor of Science in Office Administration is a four-year degree program
using laddered curriculum. Its three areas of specialization are: Corporate
Transcription, Legal Transcription, and Medical Transcription from which students
choose on his/her start on the third year level. The program is designed to equip
its graduates the professional skills and competencies needed to meet the needs of
the workplaces, whether in general business, legal, or the medical offices