6/20/2016 Quiz8

DashboardMGT501SP2016VTWeekEightQuiz8 HeatherSertic

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Startedon Tuesday,May31,2016,1:50PM
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1 2 3 4 5 6 Completedon Tuesday,May31,2016,2:20PM
Timetaken 30mins37secs
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Grade 22.00outof30.00(73%)
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Question1 AccordingtoScholtes,thefourimprovementstrategiesbehindthequestionsinclude:
19 20 21 22 23 24
Correct
25 26 27 28 29 30 1.00pointsoutof Selectone:
1.00 A.PDSAStandardizationDoitthesevenstepmethod
Finishreview
B.StandardizationDoitsevenstepmethodimplementation
C.Inquirysevenstepmethodimplementationstandardization
D.PDSAinquirysevenstepmethodimplementation
E.InquiryPDSAimplementationstandardization

m
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SeeScholtes266269

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Question2

o.
Sengebelievesthatthespeedatwhichourmindsworkactuallyslowslearning.Ourmindsmovesofasttha
abstraction,basedonourmentalmodels,andthesegeneralizationscanoftenbesopowerfulthattheyprev

rs e
Correct
important,Sengebelieves,tomakesureweunderstandtheunderlyingdatabehindourgeneralizations,and
ou urc
1.00pointsoutof
1.00 asfactbutbewillingtoquestionthem.

Selectone:
True
o

False
aC s
vi y re

SeeSenge,180

Question3 Sengenotes:Structuresofwhichweareunawareholdusprisoner.Conversely,learningtoseethestructur
ed d

Correct operatebeginsaprocessoffreeingourselvesfrompreviouslyunseenforcesandultimatelymasteringthea
andchangethem.Certainpatternsofstructurerecuragainandagain,andthese"systemsarchetypes"emb
ar stu

1.00pointsoutof
1.00 toseestructuresinourpersonalandorganizationallives.Sofar,systemsscientistsandthinkershavebee
severalhundredoftheserecurringpatternsandhowtheycanbeusedtoseeleverageandsolveproblemsi
difficultmanagementsituationsfacingustoday.
sh is

Selectone:
True
Th

False

Senge,93ff

Question4 Balancinginquiryandadvocacyiscriticaltounderstandingourmentalmodelsandthementalmodelsofoth
Correct advocacyarebothpresent,creativeoutcomesaremuchmorelikely.Conversely,whentwopeopleengage
outcomesarepredeterminedaswin/lose,lose/win,orbothwillretaintheirviews.
1.00pointsoutof
1.00
Selectone:
True
False

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Question5 TheSevenhabitswerenotthrowntogetherbychance.Thefirstthreehabitsarehabitsofprivatevictory.B
Correct threehabits,wedevelopselfmasteryandselfdiscipline.Notcoincidently,Coveybelievesthesetobecritic
positive,enrichingrelationshipswithothers.Itiswhyprivatevictoryprecedespublicvictory,orwhyindepen
1.00pointsoutof
1.00 interdependence.

Selectone:
True
False

Covey,186

Question6 AccordingtoSenge,whichofthefollowingisNOTtrueofthedisciplineof"teamlearning"intheLO:
Correct
1.00pointsoutof Selectone:
1.00 A."alignment"isthetermheusestodescribethephenomenonofagroupofpeoplefunctioningasaw
B.thefundamentalcharacteristicofarelativelyunalignedteamiswastedenergy
C.thefundamentalcharacteristicsofarelativelyalignedteamiscommonalityofdirection,harmonizing
andlesswastedenergy.

m
D.intrueteamlearningaresonanceorsynergydevelops.

er as
E.trueteamlearningresultsinacoherenceandconcentrationlikethelightofalaserincontrasttothe

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lightofalightbulb.

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F.intrueteamlearningthereiscommonalityofpurpose,asharedvision,andanunderstandingofhow
another'sefforts.

o.
G.individualssacrificetheirpersonalinterestsandpersonalvisiontothelargerteaminterestsandteam
rs e
ou urc
SeeSenge,217218
o

Question7 AccordingtoSenge,asapositivereinforcing(amplifying)feedbackprocesscontinues,itwilleventuallyenc
(stabilizing)processesthatresist,slow,orevenstopthereinforcingprocess.Insuchasituation,theprope
aC s

Correct
managementapproachisnottopushharderonthereinforcingprocessbuttoreduceoreliminatethebalanc
vi y re

1.00pointsoutof
1.00 arguesthatonewayofreducingoreliminatingthebalancingprocessistointroducesynergybyusingthem
skillofHabit5,andtheinteractionofHabit6toworkdirectlyontherestrainingforces.

Selectone:
True
ed d

False
ar stu

SeeSenge,100102andCovey,280
sh is

Question8 AccordingtoSenge,whichofthefollowingaretrueregardingteamdialogue?
Th

Correct
1.00pointsoutof Selectone:
1.00 A.Thepurposeofdialogueistogobeyondanyoneindividual'sunderstanding
B.Means"throughtheword"inGreekdia(through)andlogos(theword)
C.Thoseinvolvedinarealdialoguearenottryingto"win"thedialogue
D.Isessentiallythesameasadiscussion
E.Peoplebecomeobserversoftheirownthinking
F.Alloftheabove
G.Allbut"d"aretrue

Senge,221ff

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Question9 Learningorganizationalpractitionershaveobserveddramaticincreasesinachievementinconcertwithcrea
Incorrect andpersonallyrewardingworkenvironment.Aspeople'sworkbecomesmoremeaningful,theybecomehap
Indeed,"happiness"hasbeendefinedas"thegeneralsensethatyourlifeisheadedintherightdirectionan
0.00pointsoutof
1.00 opportunitytomakeadifference.Assomeorganizationshavelearned,whenworkersarehappierandwhen
jobs,itbecomeseasiertoimpactbusinessresults.

Selectone:
True
False

Senge,pp280282

Question10 AccordingtoCovey,ittakestimetopracticeachosenbehavioroverandoveragainuntilitisperfectedand
Correct "habit"ofrepeatedbehaviorinsimilarcircumstances.AndaccordingtoSenge,ittakespracticeforateam
in"teamlearning,"justasasportsteamhastopracticeitsplaysoranorchestrahastorehearseasympho
1.00pointsoutof
1.00 effortstoovercomeourdefensiveroutinesthatpreventusfromlearning:ittakespracticetorescriptoursel
defensivereasoningandbehavioriscorrected.

Selectone:
True

m
er as
False

co
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SeeSenge,221240ff

o.
rs e
Question11 Inteamlearning,discussionanddialoguearetwocriticaltoolsoflearning.Indiscussion,differentviewsare
ou urc
Incorrect defendedandthereisasearchforthebestviewtosupportdecisionsthatmustbemadeatthistime.India
andcreativeexplorationofcomplexandsubtleissues,adeeplistening'tooneanother.Whilebothofthese
0.00pointsoutof
1.00 requireparticipantstosuspendtheirownassumptionsandjudgments,theyarenonethelessdistinct
methodsofconversation,andmostteamslacktheabilitytodistinguishbetweenthetwoandtomovecons
o

Selectone:
aC s

True
vi y re

False

SeeSenge,216221.
ed d
ar stu

Question12 AccordingtoScholtes,goodquestions
Incorrect
0.00pointsoutof Selectone:
1.00 A.Havenohintofjudgment
sh is

B.Resultinthespeakerfeelinglistenedto
Th

C.Resultinanimprovementinthespeaker'sunderstandingofwhathe/shewastryingtocommunicat
D.Shouldnotleadtothespeakerfeelingembarrassedortested
E.Alloftheabove
F."a","b"and"d"

SeeScholtes,281

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Question13 AccordingtoScholtes,leadersandmanagersneedtounderstandsystemsandfocustheireffortsonleadin
Correct happeningintheirorganization'ssystem.Dataarethelanguageofthesystem:thevoiceofthesystem,tell
whatitiscapableof,andwhatwecanexpectfromit.Itisdatathatshowthevariationandthecausesofva
1.00pointsoutof
1.00 systems,data,andaknowledgeofvariationwecannotlead,manage,orunderstandthechaosaroundus.

Selectone:
True
False

SeeScholtes,259

Question14 Reflectionthatisn'tconnectedtoactioniswhatmakespeoplethinktheydon'thavetimefor"allthislearnin
Incorrect individualsandteamsdevelopmoredisciplinetofollowthroughandimplementnewlearning,andtheyseew
thenpeopletendtohave"plentyoftimeandenergyforreflection!"Andintegratinglearningandworkingist
0.00pointsoutof
1.00 usedbythosewhoseektobuildlearningorganizations.

Selectone:
True
False

m
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Sengepp.288&292

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Question15 AccordingtoScholtes,don'taskquestionswhenyou:

o.
rs e
Correct
1.00pointsoutof Selectone:
ou urc
1.00 A.Areangryandwanttopunishratherthanbehelpful
B.Arenotwillingtosuspendjudgmentoryourneedtogivedirectadvice
C.Areinahurryanddon'thavetimetolistenandexploretheother'sanswers
o

D.Alloftheabove
aC s
vi y re

SeeScholtes,281

Question16 Ourmentalmodelsareourinternalpicturesofhowtheworldworks,andnotwopeoplehavemindsstructure
ed d

Correct mentalmodels.Theydeterminenotonlyhowwemakesenseoftheworld,buthowwetakeaction.Althoug
behavecongruentlywiththeirespousedtheories(whattheysay),theydobehavecongruentlywiththeirtheo
ar stu

1.00pointsoutof
1.00 models).Unfortunately,thesementalstructuresareimbeddedsodeeplyinindividuals,thatitisimpossible
andimprovethem.Throughdialogue,atruelearningorganizationhelpsindividualsachieveharmonybetwee
models.
sh is

Selectone:
True
Th

False

SeeSenge,163164thewholepointofworkingwith"mentalmodels"isto"surface,test,adjust,andimpro

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Question17 AccordingtoSenge,withinorganizations,teamlearninghascriticalcriticaldimensions:
Incorrect
0.00pointsoutof Selectone:
1.00 A.a.Tothinkinsightfullyaboutcomplexissues
B.b.Totakeinnovative,coordinatedaction
C.c.Tochallengeeachothers'ideasinordertostimulatelearning
D.d.Teammembersfosterotherlearningteamsbyinculcatingthepracticesandskillsofteamlearnin
E.Alloftheabove
F."a","b"and"d"

219220

Question18 Scholtescontendsthatchangeandimprovementstartswithpurpose.Thisincludesanymeasurementsone
Correct developingoranalyzingaprocess.Beforedevelopingameasurementsystem,defineitspurpose.Identifyt
processbeingmeasured.Determinethepurposeoftheindividualmeasurement,andmakesurethattheme
1.00pointsoutof
1.00 understandthepartofthesystemyouareanalyzing.Managerswhopossessthe"newcompetencies"willc
thenbecertaintoaskallofthesequestionsbeforeproceedingwithcriticalmanagerialdecisions.

m
Selectone:

er as
True

co
False

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o.
SeeScholtes,242245collectingorgatheringdataisthe?last?thingyoudoyouaskthequestionsfirstb

rs e knowwhatdatatocollect.
ou urc
Question19 Coveycontendsthatweallbeginas"dependent"peopleandthatbeforewecanseektruly"interdependent"
Correct tobecome"independent."Infact,thehabitsarestructuredtodevelopindependencefirst.Thethreehabits
o

fromdependencetoindependence,inorder,are:ThinkWin/Win,SeekFirsttoUnderstand,ThentoBeUnd
1.00pointsoutof
1.00
aC s

Selectone:
vi y re

True
False

SeeCovey,261.
ed d
ar stu

Question20 AccordingtoCovey,whichofthefollowingisNOTacharacteristicofapersonwho"valuesthedifferences"
Correct meansofachievingthefruitsofsynergy,viz.,fruitsthatcouldnotbeachievedifeveryonewasthesame:
1.00pointsoutof
sh is

1.00 Selectone:
A.realizesthatallpeopleseetheworld,notasitis,butastheyare.
Th

B.possesseshumilityandreverencetorecognizehisownperceptuallimitations.
C.appreciatestherichresourcesavailablethroughinteractionwithothers.
D.suffersfromashortageofdata.
E.limitedbylifeexperiencesandconditioning.
F.operatesfromaparadigmthatIamobjective.

SeeCovey,277279

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Question21 Thekeytounderstandingtheemotionalbankaccountisrealizingthatdepositsandwithdrawalsaremadew
Incorrect ornot.Certainlywewanttomakeintentionaldepositsbasedonourvalues,notonthesuperficialneedsoft
However,sometimeswewillmakeunintentionalwithdrawalsfromtheaccountsofothers,justastheywillm
0.00pointsoutof
1.00 withdrawalsfromouremotionalbankaccount.Coveybelievesitisimportanttoletthesemistakespass,bu
latertoensureonedoesnotmakethesamerepeatedwithdrawal.

Selectone:
True
False

Covey,198199.Whenwemakeawithdrawal,weneedtosincerelyapologize.

Question22 AccordingtoCovey,insituationswhereatleastamoderateleveloftrustandcooperationexist,communica
Incorrect genuine,andrespectful.Insuchsituations,thetypicalresultis:
0.00pointsoutof
1.00 Selectone:
A.defensivebehaviorunderaveneerofpoliteness,whichmeanswin/loseorlose/lose
B.synergy,whichmeansthat1+1mayequal8,16,oreven1600
C.compromise,whichusuallymeansthat1+1=1

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D.anopeningofcreativepossibilitiestoachieveathird,higheralternativesolution

co
E.discussionsleadinginvariablytogreaterdialogue

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SeeCovey,269271

o.
rs e
ou urc
Question23 Covey'sHabit#6isto"Synergize"theactionsandinteractionsbetweenpeopleinrelationships,suchasthe
Correct employeesinanorganization,andthishabitistofollow"principlesofcreativecooperation."Astheseprinci
outinthedifferentlevelsofcommunications,Coveyperceivesacauseandeffectrelationshipbetweenleve
1.00pointsoutof
1.00 cooperation.Forexample,lowlevelsoftrust,andthecorrespondinglowlevelsofcooperation,resultincom
o

characterizedby________________________.
aC s

Selectone:
vi y re

A.RespectfulCommunications(Compromise)
B.DefensiveCommunications(Win/LoseorLose/Win)
C.SynergisticCommunications(Win/Win)
ed d

D.BalancedCommunications(P/PCbalance)
ar stu

E.ThirdAlternativeCommunications(Competition)

SeeCovey,270
sh is

Question24 Onecentralprincipleofsystemsthinkingisthatstructureinfluencesbehaviorandthattheleverageforchan
Th

Incorrect learntofocusonunderlyingstructures,ratherthaneventsorbehaviors.Anothercentralprincipleofsystem
structuresthatgovernsocialsystemsarisethroughthecumulativeeffectsoftheactionstakenbytheparti
0.00pointsoutof
1.00 systems.Inotherwords,weshapeourstructuresandthentheyshapeus.Effectivepersonalmanagement
effectivesysteminfrastructureshelppeopletointegratebothlearningandworking.

Selectone:
True
False

Sengepp.286287

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Question25 AccordingtoCovey,theessenceofsynergyis:
Correct
1.00pointsoutof Selectone:
1.00 A.toblendthevariouspartsintoahomogenizedandunifiedwhole.
B.toeliminatethespiritofcompetition(win/lose),whichisneverappropriate,andpracticethespiritof
whichisalwaysappropriate.
C.tovaluedifferencestorespectthem,tobuildonstrengths,tocompensateforweaknesses.
D.toovercomethecompetitivespiritendemictonatureandtotamenature'stendenciesthroughcoope
E.toachievesomethingnobleinhumanrelationsthatcannotbefoundinthesavageryofnature.

SeeCovey,263&283284

Question26 Coveyarguesthatsynergythewholeisgreaterthanthesumofthepartsiseverywhereinnatureandthato
Correct theprinciplesofcreativecooperation,whichwecanlearnfromnature,inoursocialinteractions.Inhisview
synergyistovaluedifferencestorespectthem,tobuildonstrengths,tocompensateforweaknesses.Inth
1.00pointsoutof
1.00 thoughtisinconflictwithSenge,whobelievesthatitisnecessaryforustoworkwithourmutualmentalmo
agreement.

Selectone:

m
er as
True

co
False

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SeeCovey,263andSenge,187188

o.
rs e
ou urc
Question27 AccordingtoCovey,synergyisthehighestactivityinalllifethetruetestandmanifestationofalloftheot
Correct Alltheprevioushabitshelpprepareustocreatethemiracleofsynergy,whichmeansthatthewholeisgrea
parts,thattherelationshipwhichthepartshavetoeachotherisapartinandofitself,andthatitisnotonly
1.00pointsoutof
1.00 catalytic,themostempowering,themostunifying,andthemostexcitingpart.
o
aC s

Selectone:
vi y re

True
False

SeeCovey,262263.
ed d
ar stu

Question28 AccordingtoCovey,thesinglemostimportantprinciplehehaslearnedinthefieldofhumanrelationsis"se
Correct thentobeunderstood."Theabilitytoaccomplishthistaskrequiresaspecifictypeoflisteningskill,whichi
1.00pointsoutof
1.00 Selectone:
sh is

A.Selectivelistening
Th

B.Empathiclistening
C.Attentivelistening
D.Attitudinallistening
E.Listeninguntilyourearsfalloff
F.Noneoftheabove

SeeCovey,236243,esp.237&239

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Question29 AccordingtoCovey,whena_______________persontriestosucceedinaninterdependentreality,theyus
Correct strengthfrompositionpower,ortheygoforWin/Lose,ortheyexhibittheirneedtobepopularwithothersby
theytrytomanipulatethesituationtotheirliking,ortheytrytocloneothersintotheirownimageandmoldt
1.00pointsoutof
1.00 beliefs,ortheyconfuseuniformitywithunity.Thisbehaviordemonstrateswhythefirstthreehabitsarecruc
interdependentsituations.

Selectone:
A.dysfunctional
B.offensive
C.defensive
D.independent
E.dependent
F.aggressive

SeeCovey,274277

Question30 Buildinglearningorientedculturesishardworkinanysettingindeed,itisaneverendingjourney.Itisade
Correct learningstretchesuspersonally,anditisalwayseasiertostayinourcomfortzone.Furthermore,learningo

m
developthecapacitiesfordialogueandinquiry,andthismeansthatpeoplemustlearntobecandid,toopen

er as
1.00pointsoutof
1.00 intentionalaboutsurfacingconflictsratherthanskatingaroundthem.

co
Selectone:

eH w
True

o.
False

rs e
ou urc
Sengep.272&274
o
aC s
vi y re
ed d
ar stu
sh is
Th

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