Documente Academic
Documente Profesional
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EDUCATION
KEY SKILLS ENTAIL: ~ Technical / Customer Service & Support ~ Strategic
Bachelor of Engineering (BE) Planning ~ Global Network Operations ~ Business Process improvement & Re-
in Computer Science from engineering ~ Business Transformation ~ Team & Quality Management ~
Pune University, PUNE in Budgeting ~ Network & Security Management ~ Project Management
1996
PGDBM – Post Graduate
Diploma in Business
Management from IGNO
University in 2002
MBA (Operations Research & PROFILE SUMMARY
Information Systems) Strong technical, people management and leadership skills along with
pursuing from I.G.N.O comprehensive vendor management and strategic planning skills
University ( Project Synopsis Diligently created, launched and evangelized the Automation of Alarm
submitted in Dec 2007) Monitoring that helped save cost and build efficiency; supported
comprehensive sales strategies resulting in multi-million dollar deals
Took the ownership in implementing a dormant project and made it a
reality. Campaign Manager tool (development outsourced) for automation
CERTIFICATION / TRAININGS of Promotional activities and notifications. Reduction in cost and improved
Lead Auditor bridge performance & efficiency.
certification by BSI on ISO Showcased excellent aptitude as a capable business frontrunner in scaling
27001:2013 - ISMS and directing projects, translating business needs into technology
requirements, consistently tracking development against plans for
CDCP Certified Data Center
increasing efficiencies / Performance, KPI’s and enhancing the ROI
Professional Expert in understanding business process, mapping information systems
Leadership 8th Habit & 7 policies, processes and rules for resources management
Habits of Highly Effective Proficiently implemented new business support functions by setting up
People operations structure and governance.
Sig Sigma – Green Belt Experienced in conducting in-depth reviews & selecting appropriate risk
mitigation strategies, enhancing operational effectiveness
ITIL V3
CCNA version 2.0 Expertise in maintaining the backbone Network comprising of LAN & WAN
MCP version 4.0 [Cisco], Firewalls, IPLC’s] across the enterprise from Physical level to
Network Security and voice on Cisco IPCC platform
PRINCE2 Certified
Successful Certification of Orange India ISO 27001:2005 – Information
PMP (Project Management Security Management system and BS7799 – Information Security
Professional) 35 PDUs Management System
Pathways-2, Leadership Achievement oriented professional with an ability to manage change with
Programme at France ease, efficient in establishing assessment frameworks to mitigate complex
Telecom risks at strategic, functional & operational levels
MDP – Management
Development Programme at
Orange
Lead Auditor certification by
BSI on BS7799 & later ISO
27001:2005 - ISMS
ORGANIZATIONAL EXPERIENCE
Since Aug’16 U2opia Mobile Pvt. Ltd., Gurgaon
Path:
Since Aug’16 Director – Technical Operations
Highlights:
Leading NOC team, SMC team and Expert Support Center for managing 24X7 Operations, connecting 100 plus Telecom
Operators across the Globe for Telecom Products and Services, using Amazon Cloud Infrastructure Services mostly.
Key products are Facebook and Twitter over USSD (non-data users), Games2U, PhoveVerify, FP - Data Loan etc…
Introduced major structural changes (realignment) based on initial assessment and feedback. New Operating Model.
Got project for Automation of Promotional Messages implemented, Campaign Manager. A major value add.
Developed relationships with business operations and leadership teams across geographies and departments; presented
changes, issues, risks and contingency plans while collaborating with other Project Managers to balance project resources,
schedules and scope
Ensured Service Level Agreement (SLA) adherence, established a 24X7 handover mechanism, mandatory escalation metric
and delivery support
Worked on improvement areas in achieving service availability KPI’s
Helped Plan, design & implement Individual Balanced Scorecard (IBSC) for entire team
Implemented new & changed processes on performance, Incident, Problem (Chronic) & Change Management
Managing headcount budget, for development, employee engagement & travel.
New Tools and automation of service monitoring introduced with digitization in mind.
Reduced operational costs through appropriate capacity management, automation, process management, tool
enhancements, ways of working, implementation of different models through substantial reduction in additional expenses
ORGANIZATIONAL EXPERIENCE
Mar’08 to July’16 Orange Business Services, Gurgaon
Growth Path:
Mar’08 to Jun’10 Head of Service Desk - CSD, Customized under Service Operations (Global Support)
Jul’10 to Jul ’16 Network Operations Manager – Global Backbone Network
Chairman (Core Room Committee – Data Centre) – additional role since 2012
Highlights:
Management owner of EMEA region network / service issues, escalation, deployment, growth. Owner of IP MPLS backbone
network TMC. Owner of CDN and OTI TMC team
Diligently set up the live BCP DRP project run between ENTMC Gurgaon & Mumbai
Built and run: Problem Management team for ENTMC and rolled out KEDB for IBNF with Google Search
Implemented project for France Equant network supervision transfer to India
Managed complete outsourcing project on AT&T condor for backbone operations, where all circuits in NAM are novated from
different providers to AT&T
Developed relationships with business stakeholders and leadership teams across geographies and departments; presented
changes, issues, risks and contingency plans while collaborating with other Project Managers to balance project resources,
schedules and scope
Led this global project on activity sharing between teams in Romania & India. Responsible for knowledge management and
promoting a cohesive and collaborative work culture across geographies and virtual teams
Ensured Service Level Agreement (SLA) adherence, established a 24X7 handover mechanism, mandatory escalation metric and
delivery support
Contributed to network availability KPI’s of IP MPLS network [24-mth average 99.9997%, 5.9 Sigma]; sigma value equivalent to
network availability for world’s biggest IP MPLS Network
Planned, designed & implemented Individual Balanced Scorecard for entire team
Implemented new & changed processes on Incident, Problem (Chronic) & Change Management
Managing budget for an training & development, LABs, employee engagement & travel etc.
New Tools and automation of network monitoring introduced with digitization in mind. Set priorities for the design,
maintenance, development, and evaluation of all infrastructure systems including LAN, WAN, Internet, intranet, security.
Reduced operational costs through appropriate vendor management, process management, implementation of different
models in build-out projects and through substantial reduction in additional expenses
PREVIOUS EXPERIENCE
Dec’03 to Aug’07 vCustomer Services India (P) Ltd., New Delhi as Group Manager – Technology
Growth Path:
Dec’03 to July’05 Manager – Telecom
July’05 to Aug’07 Group Manager – Technology
CSO - Chief Security Officer ISMS - an additional role
Provided valuable updated related to the technology department to Country Head and CEO on determined frequency.
Oct’00 to Dec’03 SIFY Limited (Satyam Infoway Ltd.), New Delhi as Sr. Engineer (Technical Account
Manager - Corporate)
Accountable as a single point of contact for all technical & support related issues of top Enterprise Corporate
customers
Dexterously handled installation and configuration of Telecom-WAN for enterprise customers
Greatly acknowledged for project management related activities
Aug’99 to Oct’00 CMS Computers Limited, New Delhi as Sr. Network Engineer
ABN AMRO Bank - resident engineer
Growth Path:
Aug’99 to Jan’00 Network Engineer
Jan’00 to Oct’00 Sr. Network Engineer
Played pivotal role as core team member [Telecom Incharge – ABN Hansalaya] of outsourced IT
services to CMS from ABN Amro Bank
Oversaw successful launch of ABN AMRO Bank operations & ATM connectivity [retail business acquired from Bank of America]
Jan’98 to Aug’99 Advance Computer Resources, Okhla as Network Engineer – Technical Support
Jun’96 to Jan’98 Microsense Private Limited, New Delhi as Engineer – Customer Support & Sales
PERSONAL DETAILS
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Date of Birth: 2 November 1970
Languages Known: English and Hindi
Location Preference: open