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Acer Aspire System Recovery Partition


by David Purcell on August 11, 2009

in Acer

Restoring your Acer computer to factory condition is easy. Most Aspires will have a second partition that can be
used to restore if you do not have CDs. It is recommended that you make those CDs when you first buy the
laptop. If you dont, you run the risk of not being able to install Windows again if that second partition fails.

Keep in mind that running the recovery will restore the computer to the way it was when you first brought it
home. Anything you added will be lost, so make sure you have program disks, passwords, favorite websites,
photos, documents and anything else you need backed up before proceeding with the recovery of your Acer
Aspire.

Hard Disk Recovery should be enabled by default. If it is not, you may need to go into your systems
BIOS by hitting F2 at boot and enable it under the Advanced tab.

Once Hard Disk Recovery is enabled, restart the system and hit ALT+F10. This will begin the Aspire system
recovery process. You will be prompted to type six zeros as a security step. Type 000000 to proceed.

You will then see a screen to select your Operating System. Do this and hit enter and the recovery process will
begin.

The process for restoring from the second partition is similar with all major brand names. The most important
thing to remember is to always have backups of your data and take a few minutes to burn recovery DVDs using
Acers built in utility.

Read More Acer Articles

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{ 96 comments read them below or add one }

Previous Comments

mike December 15, 2010 at 4:53 am

(How to recover windows on acer aspire)


Lies!
I restart my pc and hold alt and f10 and it does nothing!
I restart my pc and rpidly press alt and f10 and it does nothing!
On the Empowering Technology setting there is system recovery and a option called restore factory
settings. When I do this, it just restarts my pc and does NOTHING!
I have paid 700 pound for a pc which wont let me restore it via partition and dod not come with a recovery
disk.

David Purcell December 15, 2010 at 9:41 am

What model is this? Maye we can help. Or you can contact Acer directlygood luck with that, though.
Maybe you should post in our forums and we will try and help you sort this out.

sammy January 9, 2011 at 11:40 pm

MIKE WAS RIGHT!!!! i thought it was hopeless. full restore can be accessed in EMPOWERING
TECHNOLOGY! thanks!!! laptop is restoring right now

David Purcell January 13, 2011 at 12:19 pm

Not sure why its doing that, except that maybe something is corrupt. I hate to say it but you may need to
send it back one more timemake sure they replace the hard drive or whatever is causing the problem.

Jacl January 29, 2011 at 3:42 pm

Does clean factory iinstall mean the original factory state single drive of 300 gb will be retained thus
abolishing the new partitions and all its data ?

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David Purcell February 1, 2011 at 11:04 am

I am thinking the D drive will be removed since it was not part of the original configuration. Not 100%
sure. If you were manually formatting C with a Windows disk, youd be fine. I would definitely back
everything up before you restore.

John February 17, 2011 at 12:11 pm

Hello, I have an Acer Aspire 1692WLMi (altrough the boot menu identifies it as 1690) and I need to
restore it. When I press alt+f10, nothing happens. In the bios, there is no harddisk restore function under
the advanced tab.

Bob Doodleedoo February 25, 2011 at 2:20 pm

Some Acers require tapping F8 during bootup. Then choose Repair Your Computer at the typical
black screen with Safe Mode options, etc. After that you should be into recovery options and able to
follow prompts. My issue is that the user forgot his password and recovery is requiring it. Also, there is no
Admin account to log into = hosed.

Colin February 28, 2011 at 12:30 pm

Bob,
Download Hirens Boot CD (its free) and you can reset the user passwords by booting the offending
machine with that in about 3 minutes!!

Jd March 13, 2011 at 11:15 pm

I have set my password, the window password. But after a long time since i last use, i have forgotten the
password. And it is worse as the Recovery disc is lost.

I need to obtain some important documents and files which i need it by this comming friday, anyone can
help me?

David Purcell March 14, 2011 at 5:11 am

Youll need to find software to crack the password. If you use the recovery partition the data will be lost.

stacey breaux March 21, 2011 at 10:10 am

i have an acer aspire 5532 and i restore the computer to facory default and now it keeps restarting i was
told that i needed a recovery media disc is there some kind of way i can press a button than helps

David Purcell March 21, 2011 at 10:32 am

Stacey, if you used the hard drive partition to restore the computer you should not need the recovery
media. Your computer is probably crashing and thats why it is restarting. Unplug any external devices,
such as printers, scanners, cameras, etc and try doing the recovery again.

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Paulus the PC March 31, 2011 at 6:55 am

JD you could remove the hard disk drive (a few screws underneath the laptop, remove the panel & then
the disk) and get yourself a USB disk caddy and get your documents off the disk directly using a friends
PC even without your Windows password (as long as you havent set your documents to be private).

Just for completeness (or for if you remember your password) another way that Acer use to access the
recovery partition is via the safe mode menu simply keep pressing F8 repeatedly while starting the
PC up. You will eventually get to the Safe Mode options screen where you should select Repair the
Computer

This will take you to the Acer recovery options. One of the options is to use System Restore (which should
be the first thing to try). There are also other options for reinstalling the operating system whilst saving
your files to disk first and a complete factory WIPE and restore (which definitely wipes all of your docs
out so be careful!!).

Hussein Hijazi April 1, 2011 at 8:06 am

Ive had my Acer Aspire for a good 7 months now, everythings good, every 1 month I tend to restore
back to factory settings so it stays in mint condition. Today as I was attempting to restore, nothing came
up. No prompt box telling me anything. Nothing. I need to restore back to factory settings as soon as
possible, please help.

Becko April 21, 2011 at 3:14 pm

I have Acer Aspire 5551-a, my factory Windows 7 crash. I tried to restore form service partition
(PQSERVICE) but nothing happen. So I install some Windows 7, but not original. But I still need to restore
original windows. Service partition (PQSERVICE) is still there. Is there a hope? Some way to go back my
original installation. Please help

Devin April 23, 2011 at 2:14 pm

F8 is the answer

kayla May 9, 2011 at 12:40 pm

Hitoday i wasnt thinking and returned my computer to factory settings without saving any of my
files..Now im trying to figure out how to get my computer back on? Please.. i hope theres no more bad
news.. Ive only had my laptop for a month.

David Purcell May 9, 2011 at 2:46 pm

Back on? Its not turning on? Or do you mean you want to get your files back? If so, you can try some of
these free file recovery tools. http://pctechbytesfiles.com/category/file-recovery-software

Tabitha Riley May 12, 2011 at 5:14 pm

Okay, I just watched a video on youtube of some guy showing what the alt+F10 button does (on a diff acer
than I have), and it shows a menu so you can select to either completely restore to factory default, OR to

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only restore the OS and retain the user data in backup. I think that would do what I want it to do, right? I
would still have all my docs and photos?

Tabitha Riley May 12, 2011 at 5:52 pm

After reviewing information on the Acer website about my model Aspire One AOA150 ZG5 it appears
that the recovery system for my computer only does return to factory default, thus I would lose
everything. (I know, I know, I need to back up my data onto an external drive so I dont have this problem
again)

David Purcell May 13, 2011 at 1:19 pm

Tabitha, a USB or Live Ubuntu CD would allow you to boot into Linux to retrieve your data. I would try
that. Instructions are here: https://help.ubuntu.com/community/LiveCD
You will need a different computer to make the cd or USB drive. When its made, put it in the computer
and boot up. If it doesnt boot, you might have to go into your BIOS and change the boot sequence to the
device you installed the Linux on.

Mark May 20, 2011 at 9:58 pm

Hello. I have the same problem as Mike, that is: when i boot up and press Alt+F10, it does nothing, so I
start up Windows, and start Acer eRecovery. I eRecovery, I click on Restore system to factory defaults,
my computer re-starts and nothing is reset. I have an Acer ZG5 with XP Service Pack 3, with two
partitions.

Joel May 23, 2011 at 2:58 pm

I have an acer 5542 and got a virus. I tried using the alt+f10 method to recover and chose the option to
restore the OS and retain your information. When I ran that process, there was an error and it stopped. I
tried To go back in to do the complete wipe but now it says it cant find boot managerhelp please! What
would my options be?

Joel May 23, 2011 at 3:13 pm

My computers status is 0xc000000f and it says the boot selection failed because a required device is
inaccessible

David Purcell May 27, 2011 at 8:40 am

Sounds like a hard drive failure.

Rhonda May 30, 2011 at 1:42 am

My hard drive no longer has anything on it at all the recovery disk DO NOT work I have tried all your
suggestions and nothing works. I know the hard drive is still good but how can I reinstall an operating
system I dont have any disk.

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Flianz June 4, 2011 at 8:29 am

I want to run Acer eRecovery Management, I am aware I am going to lose all my data and files, but how
about my Anti Virus? I have 12 months contract of Anti Virus in my computer. How should I put it back in
it after eRecovery? Thank you,

Flianz

Alvinique June 4, 2011 at 6:45 pm

I have an Acer Aspire 4520 I got this laptop in 07 of December and it crashed 2 years later in April. I
have blue screen and I cant access windows vista. Please Help.

David Purcell June 5, 2011 at 9:06 am

Was it a download? Do you have a product key? Just make sure you have the disk or download of the
version you purchased and the registration code and you should have no issue reinstalling it.

dave June 6, 2011 at 1:43 pm

dude, THANK SO VERY MUCH, you helped so much and pretty much saved my life
thanks again ^^

Maria June 7, 2011 at 12:05 am

I need help. I have a Acer Aspire 5740 that tells me windows error recorvery. Windows failed to start. A
recent hardwar or software change might be the cause. How can I make my laptop work. I dont have a
disc.

nathan Littley June 10, 2011 at 7:25 am

I have an old erecovery DVD disk that i burned myself, from my (now extinct) xp laptop. I am running
windows 7 on my new netbook and have made a new clean partition on the hard drive. Is it possible to use
my old disk and install xp onto the partition, whilst leaving the Windows 7 intact?
alternatively considering buying an xp disk from ebay. Will i be able to install that onto the clean partition
if erecovery doesnt work?

Thanks

Sarah June 10, 2011 at 8:51 am

Make sure that when youre trying to restore to factory that youre hitting and holding(!) the alt-F10. Its
not like F8 where you just have to hit it once, you have to hold onto it ;D

I also found that using a USB boot device (http://www.ubcd4win.com/) worked extremely well for getting
data off of a virus-riddled drive before restoring it to factory.

Glenn June 12, 2011 at 4:27 pm

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Thanks for such a simple an accurate solution. I had to do it twice (the alt-f10) but that is because Im an
antique. Thanks again.

Mary June 14, 2011 at 4:34 pm

I have an Acer Aspire 4330 laptop. I cannot get it to do anythingI press F2 at startup and it takes me to
a setup utility screen. I try pressing F8 or anything else at startup and it takes me to a black screen with a
blinking tab in the top left corner. What have I done to my poor laptop? Please help!

Katie June 16, 2011 at 9:47 pm

Hoping you might be able to help. How long is a system recovery suppose to take, in general? We have an
Acer AspireOne D255 w/win7. I ran eRecover via partition and told it to restore the OS, but keep the data
files. It got thru 100% of restoring the system but hangs at 99% of updating system for several hours and
never seems to finish. There was only maybe 100 mb of data to save. Is this normal -should I just let it run
throughout the night?

nathan Littley June 17, 2011 at 2:54 pm

Im planning a factory restore my netbook has started running painfully slow all of a sudden with no
viruses or adware to be found. I think i give up on the xp idea for now.
When I go into drive managed in windows 7, the recovery partition is shown as being completely empty at
~13GB. I checked the bios and disk recover is enabled. Will the hard drive PQservice recovery method
still work?
Documents ans such are being backed up to NAS as I type.

Brian Randall June 26, 2011 at 5:30 am

I have an Acer Aspire 5740G running Windows 7. I wish to return to factory settings and have the 3
Recovery Disks I made shortly after purchasing the laptop.

How do I use these disks to enable the laptop to return to its original factory state?

I am not bothered about losing data or programs that have been installed since purchase as I have all these
backed up or on their original CD/DVDs

Jacqueline June 28, 2011 at 2:24 pm

I have an Aspire 5610Z

hitting the F key repeatedly at start will take me to a partion drive, I hit escape, and that takes me to an
option page were if I then click F8 I have repair options. hopes this helps someone

My problem is restore is not working the f key has taken over my lap top, it buggers my log in, and starts
to type on all my open documents ffffffffffffffffffffffffffffffffff very annoying and not productive.

I have done virus scan, I have restored to earlier date, and it stops but when I shut down for the nite the
next morning I have to fight all over again to get a working system.

Any ideas anyone? thank you

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David Purcell June 30, 2011 at 8:15 am

Have you tried inserting the first disk, then rebooting the computer? The first disk should automatically
run.

David Purcell June 30, 2011 at 8:26 am

The process can take a couple of hours. I recommend making sure there are no external USB devices
attached that might be causing the system to hand when installing drivers.

Fred O'Connell July 2, 2011 at 8:09 pm

Hi, I am working on my dads acer trying to recover his OS through erocevery management. I did the alt
f10 and it took me to a recovery process that says. Please wait a moment. This has been all it will do,
the computer is thinking and I am not sure if it is doing this because its partitions or whatever are damaged
and the comp cannot recover itself or what, any clues?

David Purcell July 3, 2011 at 9:17 am

I have always found recovery through partitions to be iffy. Make sure all external devices are unplugged
(printers, etc..) Is it possible to make the recovery disks or is the system too damaged?

foy July 7, 2011 at 12:09 pm

Hi

My acer one is being very slow and jittery. I restored the system to an earlier time on numerous occasions
but the last time i did it it took hours to complete and was then worse than before. So i undid the restore.
If i was to use the acer recovery management to restore to factory default or presss Alt and F10.. would
this delete windows XP? I aware it will delete pretty much everything else but im worried about losing
windows xp.
I dont have any back up cds to reload windows as its a used laptop bought about 8 months ago.
thanks

Derek Zardus July 7, 2011 at 3:18 pm

Hi!
I have an Acer Aspire M1202. The other day I went to turn it on and the computers power light comes on,
the it seems to run for a little bit, I can open the disk drive door, but my monitor reads No signal. I have
recovery disks and I know my passwords, but neither the f8 or f12 with repeated taps or holding down
continuously is bringing up anything on the screen. Any tips you have would be greatly appreciated.

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