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RELATED EXPERIENCE
IT Specialist Cincinnati, OH
Healthcare Management Group February 2017 - Present
Provide support to 8 senior assisted living facilities across Cincinnati
Build and manage user accounts, including security permissions for multiple different networks
Build, configure, test, and deploy multiple servers (Windows 2012 R2/2016) across different LANs
Maintain and troubleshoot Dell and Cisco switches/access points across different LANs
Install and terminate patch panels, CAT5e/6 horizontal cabling, 66-blocks, fax lines, etc.
Troubleshoot and repair all hardware and software related issues for desktops and laptops
Assist users in person and remotely utilizing TightVNC or TeamViewer services
IT Specialist II Hebron, KY
Carl Zeiss Vision July 2016 September2016
Provided front-line support to users across the country
Created and managed user accounts
Ran daily server backups and responded to issues with backups
Completed PC upgrade project weeks ahead of schedule
Performed PC refresh for dozens of users across the country