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LEARNERS GUIDE
OPERATE A FAST FOOD OUTLET
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*** 2003***
TABLE OF CONTENTS
PAGE
Introduction....................................................................................................................................1
Welcome ..............................................................................................................................1
This Competency Unit .........................................................................................................1
Before you start....................................................................................................................2
Planning your learning programme .....................................................................................2
Self-Assessment Checklist...................................................................................................3
How to use this Learners Guide .........................................................................................6
Using the Computer and Other Resources...........................................................................8
Method of Assessment.........................................................................................................8
Quality Assurance................................................................................................................8
Self-Assessment Checklist.................................................................................................17
Self-Assessment Checklist.................................................................................................23
Self-Assessment Checklist.................................................................................................34
Self-Assement Checklist....................................................................................................38
Self-Assesement Checklist.................................................................................................43
Self-Assessment Checklist.................................................................................................49
Self-Assessment Checklist.................................................................................................54
Self-Assessment Checklist.................................................................................................60
INTRODUCTION
Welcome
Welcome to the Learners Guide for Unit of Competency Operate a Fast Food
Outlet. This is just one of a number of Learners Guides produced for the Commercial
Food Preparation Skills stream of the Tourism and Hospitality Industry, and it is designed
to guide you, the learner, through a series of learning processes and activities that will
enable you to achieve the specified learning outcomes for the competency unit.
The content of this guide was developed from the Competency Standard
THHFCAT0683A, which is one of the basic building blocks for the National Vocational
Qualification of Jamaica (NVQ-J) certification within the industry. Please refer to your
Learners Handbook for a thorough explanation of standards and competencies, and how
these relate to the NVQ-J certification.
You are also advised to consult the Competency Standard and Assessment for a better
understanding of what is required to master the competency.
Operate a fast food outlet addresses the knowledge and skills required for effectively
operating a fast food outlet. The competency unit is comprised of the following elements:
As you go through each element, you will find critical information relating to each one.
You are advised to study them carefully so that you will be able to develop the necessary
knowledge, skills and attitudes for operating a fast food outlet.
a. Obtain a Learners Logbook that will be used to record evidence of your new
skills/competence. As you demonstrate your new skills, record your activities and
have your learning facilitator sign off on them. This will allow you provide evidence
of your competence when you are being assessed against the competency standard.
b. Ensure that you have access to the facilities and equipment necessary for learning.
d. Know and observe the occupational health and safety standards/practices for the
industry. For example, ensure that you are wearing suitable clothing, that tools and
equipment are safe, and that the correct safety equipment is used.
The following self-assessment checklist will assist you in planning your learning
programme as it will help you to think about the knowledge and skills needed to
demonstrate competency in this unit. As you go through the checklist will be able to find
out what elements you have already mastered which ones you will need to pay more
attention to as you go through the learning process.
To complete the checklists simply read the statements and tick the Yes or No box.
2. I can carry out mise en place and cooking with regard to safe
work practices ( ) ( )
If you ticked all or most of the Yes boxes then you might not need to go through the
entire guide. Ask your learning facilitator to assist you in determining the most
appropriate action you should take.
If you ticked a few of the Yes boxes or none at all then you should work through all of
the guide, even though some of the material may be familiar to you.
Plan your learning based on your answers. Be sure to involve your learning facilitator
in the planning process.
This Learners Guide is designed to assist you in working and learning at your own pace.
Check your progress at each checkpoint to ensure that you have understood the
material
Observe the icons and special graphics used throughout this guide to remind you of
what you have to do to enhance your learning. The icons and their meanings are as
follows:
Definition Box
Words/phrases are defined or explained in this box. The
words/phrases being explained are in bold print.
Checkpoint
This denotes a brain teaser and is used to check your
understanding of the materials presented. No answers are
provided for the questions asked.
Activity
This denotes something for you to do either alone or with
the assistance of your learning facilitator.
Reference
Points you to the reference materials and other support
documents
Ask your learning facilitator for help if you have any problems with the interpretation
of the contents, the procedures, or the availability of resources
Stop and complete each activity as you come to it. If the activity requires you to
perform an actual task, be sure to tell your learning facilitator when you get to that
activity so that he/she can make any arrangements
Get your learning facilitator to sign and date the Learner Logbook when you have
completed an activity
When you have worked through all sections of the guide, complete the assessment
exercise at the end of the document. When you can tick every Yes box, you are ready
for assessment and should ask your learning facilitator to assist you in making the
arrangements to have your performance assessed.
Where your activities refer you to the library, computer and Internet resources, ask your
learning facilitator to assist you with locating these resources. If you are getting your
training in an institution, there may be a library and computer laboratory. If this is not
the case, visit the local library and find out what resources are available.
If you are new to the computer and the Internet, someone should be able to show you
how to use these resources.
Please note that in many of your activities you have been referred to information on the
Internet. This is because the Internet has a vast amount of information that can help you
in acquiring the particular competencies. We would like to advise you, however, that we
cannot guarantee that all the sites will be available when you need them. If this happens,
ask your learning facilitator to assist you with locating other sites that have the
information you require.
Method of Assessment
Competency will be assessed while you are actually performing the tasks related to this
competency, this may be in a real workplace or a simulated situation that accurately
relates to the work situation. You are advised to consult the associated competency
standard and assessment instrument for further details relating to the assessment
strategies.
Quality Assurance
A feedback form is included at the back of each learner guide, so all users are given the
opportunity to document any concerns which they may have in regard to any aspect of
the guide. Such feedback will assist in the review of the guide. Users are encouraged to
complete the form and send it to the address given.
You may now start your learning. Have fun while you work!
LEARNING OUTCOMES
As you go through this element you need to ensure that you acquire the necessary
knowledge, skills and attitude to prepare food for service in fast-food establishments.
Your instructor is there to assist you through the different activities so on completion you
should be able to:
Fast food enterprises are characterized by food that is supplied quickly after ordering,
although it may not be eaten immediately, and needs minimal service. Examples of these
enterprises are attractions, events, sporting venues, fast-food restaurants. The food outlet
also include- mobiles, tray services, stands and carts. Fast food is also known as take-
away or take-out food. Examples of fast food enterprise based on food preparation are:
food cooked in bulk in advance and kept hot food which has been prepared off site
and requires rethermalising
simple food items which require basic cooking techniques and prepared when
ordered.
Examples of fast-food are; hot dogs, pizza, fish and chips, hamburgers, fried chicken,
patties, pop-corn, sandwiches, pre-prepared soup, ice-cream, shakes, cakes and pies.
Many fast-food enterprises are part of a chain of restaurants or franchise operations that
provide these enterprise with standardized foodstuffs prepared in a centralized kitchen.
CHECKPOINT:
ACTIVITY:
The menu is a tool that informs the customer of the days offering. It also influences the
customers in their purchasing decision. To ensure that sufficient items are in stock to
satisfy daily demands, food needs should be estimated based on operational (production)
needs, and the frequency of delivery by the purveyor.
The production team must inform the purchasing department about the products needed.
They should also establish the quality they require and inspect the goods on arrival.
Standard recipes that are developed should be consistently followed. It ensures that there is consistency in
satisfying guest needs and satisfying organization goals. When they are used the product
will always look, cost and taste the same. Properly developed standardized recipes help
to:
Specify ingredients and quantities
State required procedure time
Select equipment needed
State cooking time of the menu item
Identify Critical Control Points
- Sales history uses past sales sheets for each day of the week. The sales of
menu items can be tracked over an extended period of time.
- Time series analysis weighs the historic data with respect to current times. It
places more importance to recent occurrences.
CHECKPOINT:
ACTIVITY:
You will visit a fast-food operation and discuss with the restaurant
manager or supervisor, how they estimate daily production needs.
You will record the information and discuss your findings with your
facilitator.
The term mise-en-place is used for all duties that have to be carried out before food
preparation and service:
A daily duty rota should be set up for all staff by the supervisor.
Housekeeping duties would include the reception area, rest rooms and dining areas.
Selection of the correct equipment/ tool for the task.
Maintain clean food production areas, equipment and utensils.
Other mise-en-place activities include: preparation of menus, handling paper items,
preparation of production stations and food handling areas, counter for counter
service.
Basic preparation of vegetables and fruit, garnishes, coatings and batters.
Thawing, reconstituting, regenerating and rethermalising of portion controlled and
convenience foods
Place goods for preparation in appropriate storage facility.
CHECKPOINT:
Before the establishment is opened for business, adequate preparation should be made for
the volume of business expected which was based on forecasting. Over and under-
production of food items will cause the operation to lose revenue.
The goal of production is to serve the customer the highest quality product, prepared in
the shortest time. Therefore to achieve this, each area of the operation must work
together.
The recipe should be separated into various steps so that some level of pre-preparation is
done ahead of time as discussed in Objective 2 (Estimation of food needs). Final cooking
of the food product should be done close to the service time. Food items that are cooked
ahead of time and held hot should be prepared by staggered cooking method to maintain
quality e.g. vegetables and meats. However, some items are best held frozen e.g. french
fries and hamburger meat.
Coordination and communication should be maintained between the kitchen and counter/
foodservice staff to ensure that an on-going supply of food is maintained.
CHECKPOINT:
ACTIVIT:
Before opening, the service area and equipment should be cleaned and sanitized.
Food deteriorates when kept over long period of time after cooking. To keep them in an
edible condition in the holding area for service, the correct temperature should be
maintained to avoid temperature abuse. Hot foods must be kept hot above 140f/ 60C
and cold food must be kept cold below 40f / -5C until served.
Excessive holding times will reduce product quality and render the food unfit for human
consumption. Correct holding equipment should be used to ensure maintenance of food
quality. Examples of holding equipment will discussed in Element 3 - Objective 1
CHECKPOINT:
What happens to food when they are held for a long time after
cooking?
Now that you have completed this element, see if you have fully grasped all the
components by doing the following Self-Assessment:
Checklist 1 Yes No
Checklist 2 Yes No
LEARNING OUTCOMES
As you go through this element you need to ensure that you acquire the necessary
knowledge, skills and attitude to serve customers. Your instructor is there to assist you
through the different activities so on completion you should be able to:
The aim of any foodservice establishment should be to meet and exceed a customers
expectation. A customers expectation can be classified as customers needs e.g.
physiological, psychological, economic, social and convenience.
The specific reasons behind a customers choice will determine the customers
satisfaction or dissatisfaction and not only the food and beverage service. The customer
who cannot satisfy his or her need will be totally dissatisfied and will not return.
The staff should be aware of action that indicates how customers feel as they do not at
time express their satisfaction; e.g. they did not eat the meal they purchased. Customers
suggestions should be encouraged, therefore a suggestion box should be placed at
strategic point in the operation. Information obtained from the customers should be
communicated to management and all other staff who are involved so that the problem
can be taken care of immediately.
The actual food or drink (goods) and services (preparing, cooking, and delivery of the
goods) are inseparable. The customers are actually buying an experience.
Quality - Although the quality of the good is important, it is the level and quality of
service that leaves a lasting impression on the customer. An average meal, of low
quality, but presented with superb, attentive service, will result in a satisfied guest. On
the other hand, a well-prepared meal, made from expensive material, but poor service,
will result in a dissatisfied guest.
Value - Service is important, as it will also determine the customers perception of the
value of the meal. The higher the level of service provided with the food the more the
customer is willing to pay.
CHECKPOINT:
ACTIVITY:
The servers must be trained to give accurate and effective service and also the basics of
menu. There should be good relationship between the kitchen staff and the dining room
(internal customer). To ensure efficient and effective service the following points should
be borne in mind:
Service must be properly timed, e.g. breakfast and lunch service would be faster than
dinner service.
The service staff should know the menu, daily specials, brand of beverages in stock,
and the production methods for the food an beverage products offered.
The server should know how to take an order, match guest with orders,
Use the house procedures for serving and removing the food and beverages.
The customer should be dealt with in a tactful courteous manner:
CHECKPOINT:
ACTIVITY:
Your facilitator will demonstrate to the group the skills that are
needed to greet a customer?
The servers to do their job properly should have knowledge of the menu e.g. how the dish
is prepared, how it can be adjusted, and the items that are included in the menu. They
should know the daily special, the brand of beverages, the ingredients and production
method for the menu offered. The service staff should be given a daily briefing of the
menu items that will be sold and the quantities.
The server should be able to help the customer to select the items on the menu.
Although the menu is a silent salesperson for the operation, the server has an
opportunity to do much more effective and personal selling.
CHECKPOINT:
ACTIVITY:
You will now work along with another trainee and practice selling
these menu items to each other.
The server is the operation sales person using the menu to increase income for the
business. Some guests will come to the operation without having made a decision of
what they want to purchase.
The server who knows the menu should have no problem in assisting the customer.
Suggestive selling also encourages the customer to order other items on the menu that
they would have skipped. The server can also describe the benefits of the choices so that
the guest can get a verbal picture of the items. The items to recommend are those with
high contribution margin, that will make money (profit) for the operation.
The benefits of suggestive selling are:
- The customer would have bought a product that he/she would have ordered.
- The server has increased the check size
- The operation has generated a profit
The types of selling techniques used by the server are dependent on the stage of decision
of the customer:
Also the types of technique used is also based on the type of establishment.
CHECKPOINT:
Your learning will demonstrate to you and your peers how to take a
food order.
Now that you have completed this element, see if you have fully grasped all the
components by doing the following Self-Assessment:
Checklist 1 Yes No
LEARNING OUTCOMES
As you go through this element you need to ensure that you acquire the necessary
knowledge, skills and attitude to cook and prepare food. Your instructor is there to assist
you through the different activities so on completion you should be able to:
1. Select and correctly use appropriate equipment for particular cooking methods of
menu items.
2. Select and assemble ingredients correctly, according to enterprise practices.
3. Select appropriate cooking methods according to enterprise procedures.
4. Re-heat food at correct temperature and length of time.
5. Conduct pre- and post-food preparation foodservice briefings of staff.
6. Portion food correctly to minimize waste
Receiving
Storage
Cooking
Holding
CHECKPOINT:
The standardized recipe that is prepared for the operation should be used to assemble the
ingredients correctly. The ingredients to be used should be obtained from the storeroom,
using a requisition sheet. The correct food ingredients are chosen based on the product
specification stated in the standardized recipe.
In some operation the ingredients are assembled in a central ingredient area or room.
They should be weighed or measured and labeled with the name of the menu item.
Additional pre-preparation can also be done in this area such as: peeling, dicing, and
chopping of vegetables; breading and panning of meats; opening of canned foods; and
thawing of frozen foods.
The amount of work to be done in this area is dependent on the availability of space,
equipment and personnel.
CHECKPOINT:
What form should be used when obtaining food ingredients from the
storeroom?
You will be working in-groups of two for this activity. You will be
given a standardized recipe to select and assemble the food
ingredients for a menu item from the storeroom.
The particular cooking methods selected should depend on the desired end result of the
product and cuts of meat, poultry and fish. There are two methods of cooking food. The
dry heat method and the moist heat method.
The dry heat method do not have a tenderizing effect therefore meats prepared by this
method, must be naturally tender and should be prepared in a way that will introduce
additional moisture. Examples of dry heat method of cooking are grilling, broiling,
barbecuing, roasting, baking, sauting, pan-frying and deep-frying.
Moist heat methods of cooking will result in menu items that have a distinct flavour,
texture and appearance from those prepared with dry-heat methods. The foods prepared
by this method are subtly flavoured. Naturally tender meats, poultry, fish, vegetables and
fruits are usually prepared by this method. Time and temperature should be carefully
monitored when using this method. Examples of moist heat method of cooking are:
steaming, poaching, simmering boiling and braising.
CHECKPOINT:
ACTIVITY:
After the presentation, you will visit two fast food operation of your
choice. Observe their menu carefully and list the different methods
that their operations use. Your findings will be discussed in class.
Proper food handling procedures should be practiced when reheating food. Failure to do
so will cause the customer to become ill. Some important principles are:
Food should be cooled rapidly before storage and store at the correct temperature 41f
or less
Frozen foods to be thawed should be removed from the freezer and placed in the
refrigerator. This will ensure that the temperature of the food does fall within the
danger zone.
Prepared food should be kept chilled at 41f or less until they are ready to be
reheated.
Food should be reheated as quickly as possible to a safe temperature - 165f.
Liquid or semi-liquid foods should be placed in clean pots and reheated over direct
heat.
Small batches or portions can be reheated in the microwave.
Solid food such as meats can be reheated in an oven.
CHECKPOINT:
ACTIVITY:
Refer to: The Food and Beverage Institute (1997). Cooking Essentials for
The New Professional Chef, (1997), John Wiley and Sons
Payne-Palacio, J. & Theis, Monica, (2001). West and Woods Introduction to
Foodservice, 9th Ed. Prentice Hall Inc.
Pre -foodservice briefing is essential to ensure that there are adequate personnel and
equipment available to satisfy the menu requirement and that the staff has a brief
knowledge of the menu. A supervisor usually conducts this briefing. Standard operating
control procedures are usually reinforced areas of concerns that would be discussed in
these meeting are:
Quality requirement - use of standardize recipe, portion size, standard control tool
Maintaining standards information for work is available to the staff, the correct
equipment and tool are available for work
Servers responsibility general dining room procedures, how to greet and seat the guest.
Timing of service timing system for presenting orders to the kitchen as it relates to
guest needs.
Staff communication - team members should be encouraged to work together to ensure
that food is prepared or cooked in a timely manner
Food appearance and presentation - a sample plating and portion presentation would be
done.
The service staff also needs to know how the dishes were prepared. The supervisor
would also brief them on the days production target. Changes to be made to staff
assignment would also be done.
Post- foodservice briefing would involve the staff evaluating the total service of the
operation on a particular shift. They would also analyze if the production target were
achieved. Customers comment and dissatisfaction would also be discussed.
CHECKPOINT:
Refer to: Ninemeier J (1998). Planning and Control for Food and Beverage
Operations, (4th Ed.), Educational Institute, AHMA
The standardized recipe for each food items will indicate the standard portion size.
Standard portion size will ensure consistency both in quality and quantity. It helps to
maintain customers satisfaction, as they will get the same size each time a purchase is
made.
Portion control tools should be used every time when portioning food items for service.
Examples of such tools are different sizes ladles cups, spoons and scoops; different shape
cutters and molds; and automated beverage- dispensing equipment. Photographs of
plated menu items or chart will show how and what type/ size portion tools should be
used for presentation of the dish.
ACTIVITY:
Now that you have completed this element, see if you have fully grasped all the
components by doing the following Self-Assessment:
Checklist 1 Yes No
Checklist 2 Yes No
LEARNING OUTCOMES
As you go through this element you need to ensure that you acquire the necessary
knowledge, skills and attitudes to present food for service. Your instructor is there to
assist you through the different activities so on completion you should be able to:
Service is the process of delivering food to the customer in the correct way. The service
activity may enhance or detract from the quality of the food and beverage products.
It is important that the quality of the food is maintained throughout the production
process and into service. Hot foods should be served very hot in hot containers and cold
foods should be served cold in chilled containers.
The standardized recipe for each food items will indicate the standard portion size.
Standard portion size will ensure consistency. It will ensure that the customer will get the
same size each time a purchase is made.
Portion control tools should be used every time when portioning food items for service.
Examples of such tools are ladles, scoops and automated beverage- dispensing
equipment.
CHECKPOINT:
Menu items should be presented to the customers in a way that it is visually pleasing.
Customers eat with their eyes first and then with their mouths. Using color, textures
shapes and arrangements, all menu items must work together to form a pleasing
composition. Garnishes and decoration should be carefully thought out and enhance the
product.
Food containers should be neat and clean, and inspected before they leave the kitchen. A
clean towel or napkin should be used to clean spills or mess from the containers.
To present food attractively must be appropriately coloured, properly prepared, molded
or cut into various shapes. Preparing food properly will enhance the texture, shape and
colour.
Cutting food will increase their visual appeal, although it will require skill and practice.
Vegetables can be cut into uniformed shapes and sizes, while meats and poultry can be
sliced evenly.
Molding foods are grains or vegetables held by sauces. They are mold into attractive,
hard-edged shapes using metal rings and circular cutters. Molds create height and keep
the plate neat and clean.
Choose the appropriate container or plate that is most suitable for the presentation of
the menu items.
Containers should be one that will enhance the menu items and support composition
of the arrangement of the food.
Decoration and garnish will make the plate attractive and add flavour and texture to
the finish dish.
The colour, shape and pattern should blend well and harmonized with the food. The
more common colours are white and cream. Remember the food should be the focal
point.
Now that you have completed this element, see if you have fully grasped all the
components by doing the following Self-Assessment:
Checklist 1 Yes No
Checklist 2 Yes No
LEARNING OUTCOMES
As you go through this element you need to ensure that you acquire the necessary
knowledge, skills and attitude to store food in the correct manner. Your instructor is
there to assist you through the different activities so on completion you should be able to:
1. Store food in the correct manner according to principles and practice of food
hygiene and safety.
2. Monitor, account for, and reorder stock when required
Food received should be in keeping with food safety. Product costs and quality are
affected by storing. Food when received should be stored immediately to avoid the
quality of the product deteriorating. Care and concerns should go into procedures for
controlling stored food and beverages. Critical information on food labels and
manufacturer instructions should be carefully observed e.g. expiry dates; used by;
best used. The principles of effective storage systems focus on three concerns:
keeping product secure from theft:
Spoilt food items should not be discarded unless management permission is given.
Proper procedures of recording spoilt items should be in place.
Regular cleaning times for all storage facilities should be implemented. Professional pest
control services should be used.
Products should be stored in their original packages away from the wall, to allow for air
circulation. They should be stored in quantities to be used within a reasonable time
period:
CHECKPOINT:
ACTIVITY:
Following the visit you will discuss your observation with your
learning facilitator.
They may be received and used immediately in the production area or held at the
workstation storage area. They are not a part of the inventory system, but are a part of
the food cost for the day on which they are received.
Stores Inventory - These items are expensive, purchased less frequently than directs, and
are produced in quantities necessary to rebuild inventory levels. Examples are meats,
seafood, frozen and canned products, and staples (flour, sugar rice).
The frequency of purchasing food items depends on the levels of inventory. A minimum/
maximum purchasing and inventory system should be in place. For control, the items
that are used are recorded in inventory and an issuing system is used to remove them
from inventory.
The control procedure for the storeroom is designed specifically for the establishment and
to ensure that cost is control. An inventory record keeping system is essential to control
cost.
Physical Inventory - use to assess the value of food and beverage products in inventory.
It involves the actual observation and counting of stored products, usually once per
month.
Perpetual Inventory - keeps a running balance of the quality of food and beverage
products in inventory. When new products are added to the storage areas they are
recorded, and the balance increased. When the products are issued from the stores, the
balance decreased.
A physical count is necessary with a perpetual inventory system to verify the accuracy
of the inventory balance.
CHECKPOINT:
ACTIVITY:
You and your learning facilitator will be working with menus from
selected foodservice establishments.
You will make a list of direct and stores inventory food items from
the menu.
Each trainee will share his or her lists with the class and discuss the
findings with your peers.
Now that you have completed this element, see if you have fully grasped all the
components by doing the following Self-Assessment:
Checklist 1 Yes No
Checklist 2 Yes No
LEARNING OUTCOMES
As you go through these elements you need to ensure that you acquire the necessary
knowledge, skills and attitudes about occupational health and safety regulation when
operating and maintaining equipment. Your instructor is there to assist you through the
different activities so on completion you should be able to:
It is the responsibility of both the employers and employee in the workplace to ensure
that the premises and the equipment are safe to avoid or prevent accidents. Employers
constantly need to assess any hazards or risk and to set up procedures to deal with any
accident.
Employees should be trained to prevent accidents, report hazards and comply with
instructions intended to reduce risks.
Substances that are hazardous for health although used in the kitchen, should be labeled
and stored in a separate area away from the food examples, chemicals used for cleaning.
CHECKPOINT:
Refer to: The Food and Beverage Institute (1997). Cooking Essentials for The
New Professional Chef, John Wiley and Sons.
Workers should be trained to use the equipment before they start operating them, as they
can cause serious injury to workers. They should not start operating them until they are
thoroughly familiar with its operation and all its features. They should know when the
equipment is not working properly and a report should be made to the supervisor.
The operating manual for each piece of equipment should be studied as the feature and
style on each manufacturers equipment will vary. Manufacturers instructions and the
principles and guidelines of occupational health and safety should be adhered to.
Machines should not be overload as this will affect its effectiveness and it may
breakdown.
Operation guidelines:
Proper instructions must be obtained about the maintenance of the machine. This
should be obtained either from your supervisor or someone who is knowledgeable
about the equipment.
Turn off switch and unplug all electrical equipment before assembling or breaking
down.
Use all guards and safety features on the equipment. Ensure that
- lids are secure
- hand guards are used
- machine is stable
Do not touch or remove food from the equipment while it is running.
Do not touch or handle equipment while your hands are wet.
Clean and sanitize the equipment thoroughly after use.
Ensure that all pieces of equipment are properly reassembled and left unplugged after
each use.
Report problems or malfunction promptly.
CHECKPOINT:
What should you do when you realized that the equipment you are
operating is not working properly?
You should seek guidance from your facilitator. This activity will be
Refer to: Ceserani, V. & Kinton, R (1995). Practical Cookery, 8th Ed.,
Hodder and Sloughton
Cleaning is necessary to maintain a functional and healthy operation. The program must
begin with an accurate and thorough list of how equipment is to be cleaned should be
prepared. The hours of operation and the patterns of business will dictate when some of
the equipment will be cleaned. Regular cleaning should be done each time the equipment
is used.
If you are not sure which chemicals to use, your supervisor will assist you using the
manuals for different equipment. When selecting cleaning equipment care should be
taken that it does not harbour bacteria or recontaminate the surfaces that are being
cleaned.
CHECKPOINT:
ACTIVITY:
The facilitator will demonstrate to the class how to clean the different
types of equipment in the preparation kitchen and service areas. A
copy of the instructions of how to clean each piece of equipment will
be given to you.
Now that you have completed this element, see if you have fully grasped all the
components by doing the following Self-Assessment:
Checklist 1 Yes No
Checklist 2 Yes No
LEARNING OUTCOMES
As you go through this element you need to ensure that you acquire the necessary
knowledge, skills and attitudes of the principles and practices of hygiene. Your instructor
is there to assist you through the different activities so on completion you should be able
to:
PERSONAL HYGIENE
High standards of personal hygiene are essential for all workers involved in food and
beverage service. Good grooming and meticulous attention to personal hygiene will
reduce the growth of microorganisms that cause food contamination through handling.
Personal hygiene will build self-confidence and reflects a positive attitude to the guests.
The waiters appearance is the first visual impression that the guest gets of the staff.
Personal cleanliness is essential to prevent germs getting onto the food through:
CHECKPOINT:
ACTIVITY:
Your instructor will show you how to wash your hands before
working in the kitchen, at the hand wash sink. Following the
demonstration each of you will do this activity until you have
mastered the skills.
There are three groups of hazards to food safety that are responsible for food-borne
illness outbreaks:
Biological disease causing bacteria, parasites, and viruses that are transmitted in foods.
Chemical contaminate food with toxic substances e.g. cleaning and sanitizing
chemicals.
Physical contaminating food with nonfood items, e.g. pieces of glass, staples from
carton.
The goals of food hygiene are to ensure that the operation serves safe food and to prevent
the food from becoming contaminated through safe handling practices. The eight most
often cited factors in foodborne illness outbreak are:
To provide safe food your operation will have guidelines that you should follow that is
developed based on the HACCP system. The HACCP approach provides a proactive
approach of ensuring safe food. HACCP means Hazard Analysis and Critical Control
Point.
It follows the flow of potentially hazardous food (food that contain milk or milk products,
eggs, meats, poultry, fish, shellfish soup, potato salad, and cole slaw) through each stage
of food production from purchasing to the final product and the customer. It also
identifies all the factors that could lead to hazards for the customer: all ingredients; stages
in the processing of foods; environmental features and human factors. Rules and
guidelines should be followed at each stage of food production to minimize food
contamination.
Time and temperature is important in reducing the growth of microorganism during food
storage, production, holding, transportation and
Critical Control Point (CCP) - service. Food items should be rapidly cooled to
Points at which control is essential 41f or less. Cold food should be held at an
to ensure that potential hazards do internal temperature of 41f or less. Hot foods
not actually become hazardous. should be held at 140f or higher. The
temperature range of 41f to 140f is called the
food danger zone. All food especially
potentially hazardous foods should be kept out of this temperature range.
Food should be inspected on delivery and before use to ensure that they are at the
correct temperature.
Food should be stored and displayed at the correct temperature e.g. refrigerated and
frozen goods.
Ingredients should be handled carefully to prevent cross-contamination.
Finished products should be held at the correct temperature or stored immediately.
Hot food should be kept and served hot and cold food should be served cold.
Standard cleaning procedures for equipment and utensils should be in place.
Personnel should be trained in proper hygiene and health practices.
CHECKPOINT:
ACTIVITY:
Now that you have completed this element, see if you have fully grasped all the
components by doing the following Self-Assessment:
Checklist 1 Yes No
Checklist 2 Yes No
LEARNING OUTCOMES
As you go through this element you need to ensure that you acquire the necessary
knowledge, skills and attitude of how to handle cash. Your instructor is there to assist
you through the different activities so on completion you should be able to:
A control system covering the sale of all food and beverages in a fast food establishment
is essential to achieve maximum returns. It should be as simple as possible, depending
on the size of the establishment, making it easier for the foodservice staff to operate and
control the control and accounts department staff to check for error and omissions.
Establishments should make sure that their staff understands how the system works.
The cashier at the beginning of each shift is given a cash bank that is usually a set amount
of money. Cashier should check if the bank is correct. If it is incorrect the cashier should
follow the company procedure to make necessary correction.
After receiving the cash a document should be signed stating the amount received. At the
end of the shift the cash bank should be counted out first. The remaining funds in the
cash drawer should equal the value of revenue collected to satisfy register tape. The
cashier will be responsible for any shortages.
CHECKPOINT:
Each cashier user should have a written copy of procedures for the use of the cash
register.
Each cashier should use separate cash register drawers.
Each sale must be rung up in the correct sequence and the in the proper amount.
Depressing the sale price or no sale key should only open the cash drawer. A noise
should be heard each time the cash drawer is opened.
Void and overrings should be reported to a supervisor as soon as they occur.
Cash register should be empty unlocked and left open when not in use.
Refer to: Ninemeire, Jack, (1998). Planning and Control for Food and
Beverage Operations (4th edition), Educational Institute, AHMA
CHECKPOINT:
All cash transactions should be carried out efficiently, correctly and accurately according
to the standards of the particular fast food enterprise.
All cash received should be carefully and accurately checked and the correct change
given. This allows for the correct balancing of accounts and also ensures that the
customers are not over or under charged for goods produced. At the end of each day cash
takings are balanced based on the practice of the enterprise.
CHECKPOINT:
ACTIVITY:
Refer to: Gray Williams, (1996). Hospitality Accounting, Prentice Hall Inc,
(this reference will give more information on handling cash transaction).
Non-Cash Transaction
When operating fast food outlets all non-cash transactions should be carried out
accurately and correctly according to enterprise procedures. The most common type of
non-cash transactions used in fast food restaurant are debit and credit cards. The most
popular credit cards include American express, visa/master cards diners club and
discover.
Credit cards eliminate all risk of credit losses provided they are authenticated. As long as
the debit card holder spends within the limit of his account the transaction will be
approved.
There are three main methods currently used to submit credit cards slips for
reimbursement, these are mail, direct bank deposit and transmissions over the telephone
lines.
Refer to: Gray Williams, 1996, Hospitality Accounting, Prentice Hall Inc
CHECKPOINT:
ACTIVITY:
You will be required to visit a fast food outlet that accepts credit and
debit cards, and observe the procedure, asking relevant action. You
will be required to explain the procedure for processing credit and
debit cards in accordance with enterprise and financial institution
procedures. You will also have a discussion with your trainer/
facilitator and your peers.
The cash register reading are taken and summarized. The cash is then reconciled with the
cash register readings using a daily cashier report.
The report may also include information about the weather or number of guests.
A designated person other than the cashier does the cash register readings. The
differences between beginning and ending readings less any void approved by a
supervisor represent food revenue and any tax collected.
In order to reconcile takings float separated from takings, register terminals have to be
read, cash and non-cash transactions have to be calculated and cash and non cash
transactions have to be balanced.
CHECKPOINT:
Visit a fast food outlet and ask the cashier to demonstrate to you how
register terminal and cash and non cash transactions are reconciled.
During the demonstration you will be required to discuss your
findings with your trainer and peers
Refer to: Gray Williams, (1996). Hospitality Accounting, Prentice Hall Inc
LG THHGFA0042A
Now that you have completed this element, see if you have fully grasped all the
components by doing the following Self-Assessment:
Checklist 1 Yes No
Your feedback on the Learner Guides is important to us. Please complete the
form below to indicate areas for review as you see necessary. For each
component tick [ ] the appropriate column.
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