Huzefa Furniturewala

Sr Manager IT Infrastructure (Microsoft India Pvt Ltd)

Network, Compute, Cloud, Digital Innovation & Automation

PROFESSIONAL SUMMARY
I have over 17+ years of experience in IT Infrastructure Management Services including
Different functions of Datacenter & Network Infra, System & Applications Support,
Enterprise Management tools, Cloud Adoption and Automation, Having Extensive
exposure to Enterprise Management tools & Automation.
I led global teams of diverse cultures and championed performance oriented task forces
in setting up IT infrastructure management services and product technical support
centers. I implemented functions, drew up the controls, processes and policies
framework to improve operational efficiency and excellence using my expertise in Agile,
DevOps, Project Management, ITIL & 6 sigma.
I am passionate about motivating, developing and coaching people for great careers.
My core values are building trust among Customers, Stake holders and Employees and
conduct business with integrity.
Goal to establish as highly respected, talented and admired IT Leader.
Specialties: People Management, IT Infrastructure Management, Tooling &
Automation, Customer Service, Cloud Adoption,

ACADEMIC QUALIFICATION

ISB Indian School of Business - Leadership Development program (LEAD)

Bachelor of Technology (B.E) in Electronics & Telecommunication.

EXPERIENCE SUMMARY

Microsoft India Currently work as Sr Manager for IT Infrastructure and Automation

along with Cloud transformation and digital innovation for IT Infrastructure.
CSC-Computer Science Corporation: - Sr Manager for IT Management tools and
Automation
GE Capital International Services: - Worked as Sr Architect Network Design and
Enterprise Management system (Tooling & Automation)
Accenture Technology Infrastructure Services: - Worked as Network Administrator
Wipro Infotech: - Worked as Network Administration
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PROFESSIONAL EXPERIENCE

MICROSOFT INDIA PVT LTD 5+ YEARS

SR MANAGER IT-INFRASTRUCTURE

I Direct, Plan & Manage the Microsoft IT Infra operations for Microsoft IT, which
includes core Network Infrastructure, System infra-Compute & Storage (both onprem
and Cloud) and Tooling & Automation
As a member of the executive leadership team, participates in planning corporate
growth and coordinating the strategic plan with the development of information
systems. And proving executive business updated on MBR (Monthly Business Reviews) &
QBR (quarterly business reviews)
leading a team of IT Infra Operations team which includes., Network, Compute, Storage
and Enterprise management software professionals working in Modern Engineering
DevOps Model. which included: -
Network WAN \ Carrier strategy Management- providing solutions \ designs for highly
available, reliable and cost effective solution to provide best user experience with zero
down time, carriers having bandwidth from 10 Gb to 1 Tb working on different
technologies like Peer to Peer, CMPL, ISDN etc
Network Deployment- leading innovative ideas to automate end to end automation to
deploy network gears using automation Bare Metal Provisioning insuring documents
are up to dates and no config drifts from standards.
IoT (Internet of Thing) working with Microsoft product group in providing latest and
greater wifi and internet connectivity for IoT (upgraded entire wifi infra to 802.ac 5G
world wide. Part of Internet first & wireless first strategy.
Network Operations & Support (24X7 Command Center)- Leading a team of L3 and
L4 resources 24X7 to provide best in class support incase if any outages areas coved
(LAN, WAN, Wireless, Data Centers, Offsite Facilities, IP Addressing- DNS, DHCP, Network
Security, Firewall)
Tooling & Automation Leading a team of tools Subject Matter Experts and Software
developers to ensure we have best in class Network Management platforms, team is also
responsible for providing automation for all the manual activates. (SCOM, SCCM, Ansible,
Dell\EMC Smarts, HPNA, SevOne Prog Languages- Perl, Python, C# .Net etc)
Compute and Storage M2 manager for Compute and store group
Leadership Skills- leading a org of 30+ FTE and 70+ vendor staff, I ensure to provide
clarity and generating passion. Motivating individuals to collaborate and having a growth
mindset. Maintaining ROB (Rhythm of Business) conducting MBRs QBRs, Town Hall,
All hands. Managing Performance review (Quarterly, Midyear and Annual) ensuring
having right balance of rewards distribution and having good amount of Good Attrition
Vs Bad attrition. Finance and Budget management maintaining allocation vs forecasted
budget in all different disciplines (T&E, Moral, Pay & benefit, Training, vendor
management etc). Maintaining Work Health Index of 85% for last 5 years for the org
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PROFESSIONAL EXPERIENCE

COMPUTER SCIENCES CORPORATION 7 YEARS

MANAGER NETWORK OPS & ENTERPRISE MANAGEMENT TOOLS & AUTOMATON

Network Operations

Oversees the operational support and day to day tasks to maintain the network SLA at
GNOC (Global Network Operations Center)
Responsible for supporting the restoration of network infrastructure, and service
operation as quickly as possible to minimize the impact to business operations.
Responsible for planning and coordinating all activities required to perform, monitor,
and report on the incident remediation efforts.
Shall act at the contract Point of Contact (POC) for all Major Incident support and
coordination.
Responsible for the effective implementation of the companys Change Management
process and ensuring that changes are managed and reported in accordance with the
Change Management process.
Shall be the representative for the first stage of escalation for Incidents.
Responsible for managing Tier 1 to Tier 3 incident responses.
Responsible for ensuring that all incidents are properly resolved and closed.
Responsible for providing recommendations to the companys Change Manager for the
continuous improvement of Change Management Process.
Develop the performance metrics to monitor network teams performance against
SLAs.
Engaged and involved in People manager activates ( Approvals, performance review),
and provide appropriate leadership and direction to set and meet individual and team
objectives
Tools & Automation Development & Deployment-Lead a team of Tools SME
responsible for Fault Management, Performance Management and Security Management
for Network and Server Infra.

PROFESSIONAL EXPERIENCE

GE CAPITAL 3 YEARS
NETWORK ADMINISTRATOR & TOOLING
Network Administrator - Deploy, scale and automate network across multiple global
datacenters and Company office locations, this includes: LAN, WAN, Wireless, Firewall. Drive
scaling of current network designs to meet the demand of our customers. Create simple,
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repetitive deployment processes that increase both velocity and quality. Work closely with our
internal customers on designs/solutions bringing those designs/solutions from concept to
production. Create and update our network standards and ensure that the network is deployed
to these standards. Create and implement changes on the network. Automate workflow and
execution of deployments on a global scale. Work closely with our automation teams in
transitioning and defining new tools that allow us to scale at unprecedented volume.

Enterprise Management Tools - Configuring, Installing and customization of Enterprise

management tools. Generating and configuration for Network uptime reports through NMS
software like Hp-openview, Cisco works-2000. Configuring, editing and modifying the scripts for
HP-opinioned per customer requirements. Integration of core tools sets (like HP-OV, INS) with
other tools and notification systems like Remedy and Voyager. Monitor, troubleshoot, and
escalate production problems affecting the event and fault management of Accentures global
network and systems infrastructure. Enterprise Network Mgmt administration of each individual
Network Monitoring tools set, coming under GNOC management. Work regularly with different
internal organizations about issues with event and fault mgmt of network and server devices
globally. Daily task of processing Global Change Control requests. Working on real-time
ticketing system, generating tickets for network devices, and EMT

PROFESSIONAL SKILLS & CERTIFICATION

Management & Process framework
Certified Scrum Master (SCM)
PMP (project Management Professional)
Six Sigma Certified
ITIL V3 Certified
Technical Certification-
Azure Infrastructure Solutions (70-533)
Cisco CCNA.(Routing & Switching)
Cisco CCNA (Cloud)
PaloAlto NexGen Firewall (ACE 8.0) Exam Cleared
EMC Smarts InCharge Training. (Advance SAM and IP)
SCOM 2012
CA Nimsoft (Advance Profession)
CA SOI 3.1 (Foundation and Advance Catalyst connector development)
HP Openview Certified Profession for OVO (8.X)
HP Open View Certified Professional for NNM (HPOV-NNM-Unix)
Microsoft MCP WINDOWS 2012 server (70-215).

PERSONAL DETAILS
Languages: English, Hindi, Gujarati
Hobbies: Traveling, Mountain hiking, Photography, Swimming, reading (A lot), Music.
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Mobile: +91-7032645053 | +91-7032645052

Email id- huzefafw@gmail.com | huzefafw@hotmail.com
VISA: US B1 (valid till 2015) US L1B (Valid till 2013)