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Software Maintenance
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Services Agreement
1. Definitions
The following words have these meanings in this Schedule:
ASP means the AIRCOM ServerPlatform and the ASP Applications
ASPO means the AIRCOM ServerPlatform Online and the ASP Applications
ASP/O means either ASP or ASPO
Documentation means, in relation to the ASP/O, the operating manuals, administration guides
and user instructions supplied to the Customer by SITAONAIR as part of the Service
Specification means the functional specification document describing the ASP/O and
applications selected by the customer (i.e. FlightMessenger, FlightTracker, FlightPlanner), which
is included in the Documentation
2.3.2. SITAONAIR shall deliver to the Customer the new Release in machine-readable
form together with any updated Documentation.
2.3.3. The Customer shall be responsible for installing new Releases on the equipment on
which the Application is running. SITAONAIR shall provide such reasonable
assistance by telephone or email (as notified by SITAONAIR from time to time) that
Customer may request in this regard at no additional charge.
2.3.4. Should Customer request that SITAONAIR perform the installation itself, whether on
site or via remote access, SITAONAIR shall do so, but will charge the Customer as
specified in the Pricing Schedule for consultancy in respect of ASP.
2.3.5. If required by Customer, SITAONAIR will provide training for the Customers staff in
the use of a new Release as soon as possible after the delivery of the new Release,
but will charge Customer as specified in the Pricing Schedule for consultancy in
respect of ASP/O.