Documente Academic
Documente Profesional
Documente Cultură
~
._-
.-
Commercial Transpon Saft.'1)' Ice Detection S,'stems FuelJculson CFM56 3 Engine
Cu.'itOmCf ~ Dh'ision of lIle Boem~ Commercial AirplatlC Group is re<:JlOIl!'ibie for supponmR openton during the:- lil'e of e:a.cll Boeing
jetlin('f In additIon to the stationing of mort" than lOO ~t;lti\'t:l> in mer 50 countti~. the division (umi.~ho spare pan., and engineering
~pport, !r.I[11S nlltht an,s 2nd m:JinlelUl~ pefSOnfll,'1 and PTOy~ oper3tions JnJ mam\ll:na.nct' publicaoons The di\"i'>ion rontinllOOsly
C(>IIlmunic:lles ""1m opt"nuOfS through lechnkal meetings,!iCn'in' Jette" .and bulletin;. and other eommunic.ation.'i; thl'teby asslSling them in
a~11\R regulatory ~uiremems and Airline Transpon Associalion ~pecif)C",1tion.~
TIle: BOEI:->G "IRU:\"ER IS publl~ quarterly b)' the CUSlomlT Sc:rvkes DiVl'>ion, Commertial AIrplane Group. of the lJoelflg Comp;lny. Seanle.
'.t"3shing'lOfl. Cable: 1C\dres"., OOEll\G-AlR Addre:;s All rommunic:ations 10 Cu.'>l"mer Sef\.jre" Di\~ion, "1"he Boelflg Company. Box 3""07 ~n1e,
WlI.'Jllngton C)8Il'l
InfotmlltiOn PUhlish...d in th OOlU:\G AlRUf\ER l~ co~ a<.'C\Ir:aIC and lIuthoritati\l~. Iiow~ cr. no material should be considered as FAA
approved unlc:s..~ ~pc:ciflCll1y SCled. Airhne penonnd .. n:ad\i...ed WI theircompo.n)~.. policy ll\;J). nsriel lhed;n"., use ol published mfomuliOn.
Customer airlmcs nut" republish al1~ from Ihe BOEING AlRU:'\ER (or distribution ooIr witlun their own organiullon .....ithout ",Tinen
pemllSMOn by ;I,,,-wmil\g ~~lbllJt)' for the cum'llt accuracy of the republis.lw.'C.I m:l1eri;t All Olhers must obt2in wnl1l'n pemUSSiOn from
BOEl~G Won- n."J'l'1nling any anide~ (rom thl: AIRUJ\"ER IQ ensure Wt all material ronfOl'TTlS 10 the Ialt:l>l infonnaoon and changes "-hen
published.
Copyright 0 1993 The Boein~ COmpany
The trend of falal accidents is similar 10
hull losses. The annual number of
fatalities grew between 1960--1975 bul
has now leveled at a rate of below 600
per year (see Figure 2).
60,----------------,
60
.._.
"......,.
TRAFFIC INCREASE ALONE WII.L
BOOSI' ACODENT NUMBERS
Annual rates,
accidents
. Military IIClion
CofTImonweahh of Inoepenoent
States aircraft
2 AlrUncr/Apr'Jun 1993
serious growth when the deHavilland
Comet IV entered service, and it was
joined by the Boeing 707 and Douglas
Worldwide DC-8 in the rlISl gen<.T3.tion of the
2.5
rommercial jet fleet. Flight ~""J.tions
in airplanes powen.>d by reciprocating
2.0 engines where chardcterized hy low
Hull loss
1.5 EB I landjng speeds, short runwdY length
requirements and relatively benign
accidents
million
per
departures
1.0 """ .
Teo-year Projected composite lIeet average
Year
1995 2000 2005
record of early jet entries could reflecl
the limitations of older technology
appl ied toa new operating environn'ICnt.
Design, maintenance and ope....dtional
changes on succeeding airplane
gener:lIions further improved
Figure 3" Hullloss accident rate statistical proje<:tion through Z005. performance and safety records. The
results are impressive. Toctly, de;igns
have been refined, flight crews arc
better Il1lined, simulators are more
re3listic and there h.we been significant
improvements in airports, navigation
aids, approach aids and all phases of
the aviation infrastnleture. However,
the flying public expects a risk free, zero
Exposure percentage based on an average flight duration of 1.6 hours accident industry. This must be our
Excludes sabotage and military action goal.
--
as determined by the agency which
Takeotl lrullal C~mb Cruise Oescenl InrtiaJ investigated the accident, for hull-loss
accidents since 1959. Investigative
_.-..
145% dImb 74% 4.5% 7.2%
10,7% 12.3'%0 Final authorities have said that night crew
2 48% errors account for 70.75% of accidents.
"nle ratio has remained fairly constant
throughout the 3O-year period.
AlrUner/AprJun 1993 3
--
The crew is usually identified as the Airplane type Accidents per million departures
primary C".I.U5e '-dClor when it fails to
prevent an accident which, in Ihe
judgement ofsafety authorities, il should
have prevenled.
""'"
.....,
"""
e0..-
....
, n,
2345678
... ~_
9
..
,.
~
---!'_ . .
SAFElY RIl,tAINS PARAMOUNT
'!'!!I-Ii! '"
"'''
!lAC II 1
TIle command jel transport accident OC-.
737100I20O
...dle during recenl years has remained
roughly within 1.5-2.0 accidents per '"
7.710Il0'200I300
million flights. Although these rales are OC-"
Llon
significant.ly betler than in earlier years,
any rising accident count caused by the """
offsetting incre-.I.SC in departUte5 will be ""'"
'" ,
perceived by t.IlC public as deteriorating
safety pcrfonnance. Action must be
... '"
"" ,~
737-3OO;4.OOISOO
t.aken to improve in areas Ihat offer Ihe "00 ,'j-
A320
7.7-'00 0
ooj 3.03 Exdudes:
gre'.I.tesl poIential foraccident prevention MOll 0
sabol8ge
as opposed to an excessive
concentration on crashworthiness. ""'"'- ,., Military action
Key safety issues have been identified Figure 5. Hullloss aident rates for world" ide commercial jet neels (1959-1991) showing
as follows: aidents per millton departures as distributed O\'er various generations of jetliners.
---
Uisll0
They involve inadvertent controlled
"'" " " " " " '" "
flight imo the ground with impact
<X.'CUrring outside the airport boundaries.
The frequcm oUlcome is a hull loss
'" I . 68.1
73.1
~:
"
--
AWponIATC
change sosuongly fell as in 1975 when 9 1.
the U.S. Fedeml Aviation Administration . ,.,
(FAA) ordt--red the inslallation ofground
proximity warning systems (GPWS) in ,...... ...
.....
, <0
........... ..."
'"
"
Exdudes:
Sabol8ge
Mililary action
legend:
_
_
1959101992
last 10 years (1983101992)
4 Airliner/Apr-jun 1993
InterViev.-s with flight crews provide
insight about why GPWS has 001 been
Airliner/Apr-)un 1993 s
This Model?37 experiend rontrolled night.into-terrain.
6 AlrUner/Apr.Jun 1993
This Model 737 came to rest after controlled night-into-terrain.
includes all accident damage categories. resources should be directed to this glide slope. Also, they are helpful
Fony-lWo of the 87 accidents occurred area. The following actions are in making the transition from
during llpprooch and landing. recommended: instrument references to visual
references on fmal approach. VASI
The first two types (landing short on Every runwa.y used by commercial is relatively inexpensive and belongs
and off the airport) involve accidents in jet transports should be equipped at the approach end of every
which the airplane was aligned on the with precision glide path ruO\V'JY
runway. ll1ese twO categories, as well information, such as an instrument
as hard landingsandovenuns, typicdlly landing system (lLS). lLS provides A judicious balance of automatic
involve problems with vertictl guidance glide slope information through and manual landings will optimize
or speed control. They can also result visual cues on a primal)' cockpit s.'lfety and maintain pilot skills. To
from a poor transition from instrument inslrumenl and provides the vilal d:ue, no hull-loss accidents have
rughl to visual flighl at or nearapprooch glide slope infom13.tion required resulted from :I fully-coupled
minimums. by GPWS and automatic approach automatic landing.
systems.
Approach and landing is the most ait.ical
phase of night. It acoounts for more VISUal approach slope indicator Noo-Stabilized Approaches
than half of the worldwide jet transport (V AS!) lights should Ix= used to give
accidents. Strong accident prevention the pilOt a visual reference to the Records of approach and landing
Airliner/Apr-Jun 1993 7
accidents show dUll many of these
mishaps had their beginnings in non-
st:lbiIi7.ed approaches. The accident
chain of events often starts with high,
fasl and close-in positioning. The pilot
auempts [0 slow and configure the
airplane for landing, but he or she is not
able to stabilize airspeed and rate of
descent before touchdown. The
problem is particularly acute with
modem airplanes as air traffic control
(ATC) may not allow for adequate
descent dist:.lOce8 for airplanes with
lower drag characteristiCS.
Nonstabilized parameters
Number of
nonstabilized
Steep Late Shallow Low
approaches Speed Flaps Gear Engines
approach alignment approach speed
8 Airliner/Apr-Jun 1993
Go/No-Go Takeoff Decision Establish consistent training and she can then require corrective training
checking policies (U.S. and with emphasis on appropriate areas.
The worldwide jet lransport fleet Euro~J11 regulmors areat work on
experienced 67 rejected takeoff (RTO) lhis). Boeing rulS recently completed Right da13 recorder monitoring is now
accidents through 1990. A go/no-go and distributed a TakcoffTroi1lirl8 in use in m:lny regions of the world,
decision near VIis a rare event thai Aidwhich isexpead to have major However, no U.S. operators employ
occurs only once in eve!)' 300,000 impact in reducing RTO accidents. this technique. The system requires
departures. A long-haul crew nying an safeguards to prevent punitive misuse.
8O-hour duty cycle, but making only Develop realislicsimulatorexertises To enhance the effectiveness of flight
eight nights a month, can expect to thaI repliC"dte RTO accidents and operational quality assurance, the
experience a critical RTO only once in stress realistic gross weights, tire following actions are recommended:
3,000 years. and engine failures and engine
vibrations. All jet transport operators should
pilots are trained to properly stop an adopt a flight operational quality
airplane on the ground. Also, they Flight Data Recorder Monitoring assurance program.
demonstrate their ability to do so during Moniloringand analysis techniques
simulator checks. But about two-thirds Flight data recorder monitoring, should be patlemed after quality
of the go/no-go decisions made sometimes called night operational assurance programs already proven
dUring the 67 RTO accidents were quality assurnnce, is an effective fiight by experienced airlines.
found to be incorrect. s.1.fety tool. Digital flight dam recorders
Overall, go/no-go decision statistics are (DFDR) provide considerable Management and unions must
incomplete. We know about the events information for fligln crew self- cooperate to support a successful
that failed, but much less is known evaluation, flight operations and training program.
about the successful events. departments.
RTO accidents result from a variety of The pro.iectcd increase in the number of
factors. Go/no-go choices are ('.Ire and Figure 9 is an example of infonnmion hull losses per year should not be
too often incorrect 111e reliability and thaI one airline collected dUring 2,100 accepted as inevimble. The ltCnd can be
correctness of decisions under the flights. [t shows 265 approaches in reversed, but it will require tlle concen.ed
stressful circumstances of a go/no-go which pilots exceeded established efforts of the industry to be successful.
choice must be improved. Thefollowing parameters. 11tis effort should make iX'SSible a level
actions are recommended: annual accident count with decn..>asing
After analysis of the data, a accident rates by [he year 2005.
Setstandardsforhigh-speedrefusal standardization pilot can further
eu.s. and European regulators are inveslig3le operational circumstances
at work on this). that led to rushed approaches. He or
Airliner/Apr-jun 1993 9
A inmmek,,,del<ction
systems are chosen
by many operntors
to assist night crews in the
identification of inflight aircraft
icing conditions or to provide
automatic inflight operation of
aircraft anliicing systems.
Boeing offers twO typeS of ice
detection systems as customer
requested optiOns: advisory
and primary.
The Ad-
visory Ice
Detection
System
advises the
night crew
thaI the air-
craft is in
icing con-
ditions. The
Primary Ice
Detection
System
controls me
operation of
anti-icing system valves during
flight operation. Benefits of The ice deledor probe for the 737 It(h'I.sory Ice detection s)stem is inslalled on the len side
the ice detection systems of the forward fuselage.
include improved night safelY,
reduced fuel burn by llO(
activating bleed air when nOl lUck A Johnson
needed and reduced crew Senior SIX-ci:!.list Engineer
737n57 Mt."'Chanical SyslC~ms
worklood. The Advisory and
Primary Ice Detection Systems
do not ope~lIe on the ground.
10 AirlinerlApr~un 1993
which deliver hOI. engine bleed air to The major working componenl'S of the Thcnnal Anti-Icing (WfAl) bythecrew
the protected surfaces. Thermal anti probe are: also remains a requirement. The
icing a surface requires sufficient heat advisory system provides an additional
application to prevent the fOnTIation Sensing element icing cue 10 the crew.
of ice, whereas deicing removes SlrUt
existing ice from a surface. Element and SlrUt heaters The Advisory Ice Delection System
Oscillation and feedback coils employs a single fuselage-mounted
The Airplane Flight Manual (AFM) Microprocessor-based electronics detector probe. When the probe
requires the use of anti-icing when Electrical interface detects 0.02 inches of ice, the sensor
visible moiSlUre is present and total air outputs an icing signal. This signal is
temperature (TAD is W"e (5O'F) or The probe oper,lIes on Ihe principle of processed by system electronics and
lower. This defines potential icing magnctostriction - the property of flight deck a nnunciation oficing occurs.
conditions. Visible moisture consists certain ferromagnetic materials to
of supercooled water droplets change length when a fluctuating Components that make up the Advisory
suspended in the air. 1110ugh water magnetic field is applied. l1le sensing Ice Detection System vary somewhat
generally freezes at tempemtures less element is caused to vibrate axially at from model to model due to customer
than 32'F, supercooled droplets in an a base or resonant frequency. The preference and model differences. A
icing cloud do nOl. have the means to addition of mass during the accretion generalized schematic of the 737 systcm
fonn ice crystals. These unstable of ice reduces thevibrationa.l frequency. is shown in Figure 2. It is noted UIat no
droplels will freeze on COntact with an At a preset drop in frequency, flight deck TAl control switches are
airplane surface. corresponding to 0.02 inches of ice, added or modified for the advisory
the internal probe heaters are energized system. The system generally consists
ICE DETECfOR PROBE and melt the accumulated ice. This of:
constitutes one probe cycle. Following
TIle heart of the ice detection systems deicing, the probe again cools, returns I Ice Detector Probe
is the ice sensor. The probe-type icc to the base frequency and is free to Flight Deck Annunciation
detector is manufaClured by Rosemount accrete and sense another cycle of System Control Circuitry
Inc. It is installed on the forward icing. Detector electronics registers System Wiring
fuselage in a carefully dctcnnined these icing/deicing cycles, as shown
location to avoid a thick boundary in Figure 1. The major difference The advisory annunciation is based on
layer, interfcrence on or from air data berween the advisory and primary ice aClual detected icing <:onditions. The
sensors, vorti<:es or water concenlmtion detection probes is U,e manner in flight crew is thus provided an icing
from upstream sl'ntcture, wheel splash which the cycles are used. cue, in addition to their monitoring of
dUring ground operation or cOntact visible moisture and TAT reading. l1le
with ground crews, jetways, etc. The l1le ice detector requiresairOow across crew assures that CTAI is activated
sensing element is a cylinder 1/4 inch the sensing element to proVide a upon receiving ule icing annunciation.
in diameter and one inch long. The reliable signal. For this reason, the ice Boeing recommends deicing of the
probe strut e.xtends the sensing element detection systems are operable only wing (aaivating WTAl to shed existing
beyond the airplane boundary layer during flight (the icingsignal is inhibited ice), so the crew uses system
and into freestream conditions. Since on the ground). annunciation as deemed appropriate.
the element represents a small body to
approaching supercooled water PRIMARY ICE DETECTION
droplets, the element has a high ADVISORY ICE DETECTION SYSTEMS
collection efficiency and will SYSTEMS
experience maximum impingement of The Primary Ice Del'ection System has
droplets. Fundamental to ice detection The Advisory Ice Detection System automatic comrol of the engine cowl
system design is that the detector annunciates the presence of icing antHce and wing anti-ice valves infliglu
element will accrete ice earlier and conditions. The flight crew remains when the flight crew has selected the
more readily than the leading edges of responsible for monitoring icing AlITO switch position. When selected,
the engine inlets and wings, and conditions, as defined in the AFM. the system is the primary means by
thereby will proVide an C'drly sensing Manual activation of engine inlet Cowl which icing is dctected and the crew
of icing. Thennal Anti-Icing eCTAl) and Wing no longer has the AFM requirement to
Airliner!Apr-Jun 1993 11
Flight Deck }-Position
Control Switches
Probe heaters activate to de-ice (OFF-AlITQ.ON)
sensing element and strut
Flight Deck Annun-
ciation
12 Airliner/Apr-Jun 1993
CONTENTS \;deos released b)' Customer Tmning and on the GE CF6-8OC2 engine from design
FhgJu Open""'" Suppoo (5 1"8" 19) philosophy to ~lh \ersions. Shows
Introduction ........................._. cruISe: ~IC fuel ronsumplions (SFC)
Summary or Boeing Fuel Conserva SUMMARYOF80EL"iGflIRCOXSER- ro< <he -'<lE, ;02_ - . -lllC2 engines
tion Articles 1974 to Date ..._...... 1 VATION ARTIaES-1974 TO DATE and R: deterioration after ini.ia.1 instalb-
"""-
L'VI'RODU010N ]I1lD - Most WMIdy lJs<d)et EDgin<
Fuel Conservation Jul-Sep 1989Auhne< - A<ticIeromribu,<d
In this issue. we categorize and list p::lSI January 1974 Airliner - Boeing's m<)S( by Prall & \tllitnl").. Shows the thrusl
fuel ronsenoalion rel:ued articles pub- comprehensive anide on fuel consen..- 8JO"1h <ren<J. of <he )T8D "'"'" engines
lished in the Airliner Maguine to date, tion, CO\'ering aU phases of flighl and used on ~rs and earfy 7J7s.
Since our Iasl: listing which appe:ut.'d fh-e ground operations. and ll12inlenartt.
)'ears ago In me Jan-Mar 1988 issue we Forty V~ of Powc:rpbnts
ha\-e seen many changes in the industry. Airplane Perfon:nance Deterioration JuJ-Sep I990Airliner - AfuU length article
The 737-400 \\'35 inltOduced and entered Jul-sep 1984 Airliner-Genera.!diSC\l.5Sion whX:h capcures the entire sp4tl of Jet
into revenue service in lale 1988. the 747- on why ailplane performance dtteriora(~ engine de\oclpmems from the low BPR
400 in January of 1989, followed by lhe and cites typiclJ in-service fuel mileage turoo,etstomodemhigh BPRfan'i. Shows
737-500 in early 1990. New and higher deterioration for major Boeing models. takeoff lhrusl: 8J'O"'1h and TSFC trends.
tluusl f'Jtings were introduced for me
PW4<XXl, R0211, CF6, and CFMS6 seires Conserving Fuel is Still Important Fuel Conservation Cbecklist
englOCS. and many other models beccame Apr-Jun 1987 NewslCller No. 26 - [n limes Apr-Jun 1992 ~ewsleuer No. 46 - Fuel
ETOPS qualined. of declining fuel COStS. efforts to S3\-'e fuel conservation measures listed in a check-
Cln have a signifiClnt impact on an airline's list fonn:lt. A general guide published as
As in the p:lst. we group me articles into direct operating COStS. aquick reminder of common fuel conser-
the following rruljor areas: v:ltion items.
Gen=1 Fuel Conservation at Lan Chile
Maintenance Jul-Sep 198"1 Nev-,'slener No. V - An MAL",TENANCE
Ground OpeTations extenSive di.scusskln of how one com-
Flight Planning p:my implemented procedures to save Fuel ConMrvation through Airplane
Inflight Perfomunce Optimiz:ltion fuel and reduce m-erall fuel COSlS. Maintenanet:
Flight PrtlttdUre'i and Techniques April 1976Airlmer(Seealso Boeing Docu-
Perfomunce Monitoring Why saving Fuel is Still Important ment 06-42858) Fuel consumption U'3de
SrSlem5 Jan-Mar 1988 Xewsleu.er 1\0. Z9. Shows Sludtes compare d1e fuel bum pef13.hy
hisl:ory of fuel price \-"2riati0n5 and esti- innured because of deceriooted defKienl
Within each c:uego'l, each article is lisled mated annual fuel consumption for en~ Items :J.g;Unst the expense: of corrective
chronologically by amde lilk (in OOkl). Boeing jet fleel in operation. action.
Airliner date. followed b)' a brief descrip-
tion rJ me artick. GE a6-8OC2 Engine: lnstalbtion on Surfaa: Finish
747 67 Jul-Sep 1981 ~-sJener Ko.3 - Briefly
We also upWte)'OO on tilt btesllnining Oct-Dec 1988 Auhne< - FuIlIenglh '1tide commenlS on weight of procecti\"e painl.,
Droplet kinetIc en
..
Modes of heat tnmsrer aCling on a leading edge.The ice protection
pcrfonnance of B healed leading edge during icing conditions depends upon
the balance orheallnmsfer modes Heling on its surface. Energy gained and
lost is shown for a leading edge surface abo"c freezing.
Rime Icing (A). Rime is a streamlined Ice fonnation Ihat occurs at cold
tempu81uresand where Iberelsa I'1Ipid freezing process. Thesupercooled
water d roplelS freeze on impact, trapping ai r bubbles in the icingstructure.
This results in a milky-white appeal"llnce.
Runback Icing (B)- Runback icing occurs when the surface temperature
A issuch that accretion orlee is prel"ented on leading edges but waterfreezes
further back on the body. Runback icing is typically in glal.e foml.
Glaze Icing(C) Glaze ice forms at temperatures near rreezing. The rreezing process is more gradual and water fills most
existing air spaces. The resulting ice rormation is generally clear and often rorms a double horn shape, which results in higher
drag than rime king.
AirUner/Apr'Jun 1993 13
FUGUT DECK CONTROLS AND flickering during intenniuent icing annunclauons are inhibited when a
ll\'DICAll0NS conditions.) On the Model 737, the probe failure has been found.
control electronics are contained in a
Advisory Ice Detection Systems separate logic module located in the Primary Ice Detection Systems
Aft Overhead Panel. Either a self-
Advisory systems have no added flight detected probe fault (described below) The Anti-Ice Control Panel on the
deck controls. (The Anti-Ice Control or a logiC module fault will illuminate Flight Deck Overhead Panel includes
Panel retains the ON-OFF CfAJ and the ICE DE'TECfOR light on the 737 three lhree-position switches for cowl
WTAl SWitches.) Model 737, 757 and TAl Control Panel and the Master and wing anti-icing COntrol. The
767 airplanes include a fault light Caution Syslem. The logic module switches are labeled OFFAlJfO..QN.
located on the flight deck overhead includes twO red LEDs that also Manual TAl control remains available
panel (P-;),which annunciates a fault. illuminate when a module fault has to the crew during flight using the
occured. OFF..QN switch positions(this requires
Table J shows flight deck lights and crew monitoring of AFM icing
Engine Indication and Crew Alerting The 757 and 767 Advisory Ice Detection conditions). IfCfAJ is not required for
System (EICAS) messages. The 737 Systems include an amber IClNG light lakeoff, the night crew would nonnally
incorporales an ICING and a NO ICE on the Overhead TAJ Control Panel switch the CfAl and WfAI controls 10
light on the Captain's Main Panel. The that annunciales Ihe delection of icing. AlITO during preflight. 111is amlS the
amber ICING light illuminates when EICAS displays the messages ICE DET Primary Ice Delection System for
icing is detected. When icing is no ON and ICE DET OFF when icing is automatic activation during flight
longer detected the ICING light detected and when icing is no longer operation.
extinguishes and the white NO ICE detected, respectively. A probe fault
light illuminates. Both lights have a will result in an ICE Dl:.iECfOR Several variations ofthe primarysystem
press-to-cancel feature and wilt message displayed on ElCAS in addition are available for the 747-400. TIle
extinguish when pressed. (ICING light to the illuminalion of the ICE DETfault most popular option is described
latching circuitry precludes light light on the Overhead l>anel. Icing herein. EICAS Status and Mainlenance
Page messages are identified in Table
2. The 767 Anti-Ice Control Panel has
an amber ICING light and an amber
ICE DET Faull light. The ICING light
ilJumin:ltes when engine or wing icing
condilions have been detected and
either engine or the wing anti-ice is
selected ofr. The ICE DET light
annunciates a fault in both detectors.
14 Airllner/Apr.Jun 1993
" '" J" JI., "<--..- HI.-... "I'l~~' "." "1" 41. I..... "I~""
ICING up.
...... ........ 1117
_
_ ......)_cr"I._.......
*--
.:..l-~'-WO'..,
_.........
ICISe:; I./PI
lose ICEDETON
1dD&.-di........ Ict.'1G E."lCINt: lCL..;cS-\C
"'lo.sM~
......
t:l(;AS "'''''''
lCEDIITOI--. ICISC
w....... _ .... _ ( ' "
NOICL"C:; ~ISG IOSGI'iISG ...... ,....)_101'1""'10 . . _
1\01<:1::" F-lCASM-. lUCAS"'. . . .
_ft_
L ICB DETCn)It ICE Dt..'TECT0It L F_Mo .............. ..,. ..........
let:
....,.
()1'C1"OR
ICE O...T t:CTQR
lUCAS MtMllIt
IQOllECTOK
EICASM.-..
F...It .... IIHII'. ...... 100
ndcunor"
It ICE Df;'TI:CT()ll ICE DIm:CTOR ........... r.-Iloo ...... 1<0 . .. . -
r _ ................
ICE Ot:Tl!CTORS ICE Oll'TU:TORli
I,."T Al OR W"fA I If OS.
AIIo"T1ICE
TAT> IZ' Cand ~ nol
t:JCASM-aor CTA'
dftft1ftl1...,. ...,...) MI"JlICENAC _loo..TAT>ll'C_b
_... 1.., ........)
Table I. Ad\ isory Ice detection system antiice panel lights and Table 2. I)rimary Ice detec::llon S)'slem [ICAS messages for
EICAS messages. 767 and 747400.
action is required. If both detectors Primary system design includes tWO of cowl and wing ami-icing sySlems
fail after dispatch, the crew mUSI revert redundant probes. Either probe may (Primary Ice Delection System). These
to AFM rules and manual anti-icing detect ice and control the valves open. SYSlems are not ground operational.
operation. They are powered by separ.lleelectrical The Advisory Ice Detection System
buses. Engine inlet cowl ice protection utilizes a single fuselage-moumcd ice
REUABILITY/MAJNTAINABILITYI is fault-isolated. A failure of either detection probe. The Primary Ice
TESTABn.ITY probe will not affect crAI or engine Detection System employs dual,
operation. redundam fuselage-moumed probes.
System conlrOl design, probe selftesling The flight crew remains responsible
and microprocessorbased electronics Rosemount offers an inductive device for monitoring AFM icing conditions
ensures reliable and safe operation for for measuring the vibmtional frequency during operation with the advisory
bOlb the advisory and primary systems. of the probe and 3 protective probe system. OperaLOrs have chosen
The design provides for safe and ground cover useful during layover or optional Boeing ice detection systems
reliable detection and aUfomatic control maimenance activity. It is noted that to provide the benefits of reduced
over the extensive icing envelope - for though the probe icing outpUt signal is engine bleed/fuel bum, improved Oight
light tosevcre aircmft icing conditions. not used on the ground, while lhe safety and reduced crew workload.
The probe executes a built-in-test probe is powered it remains cap.'lble
during every power-up and of icing/deicing cycles. If the sensing NOTE TO OPERATORS
continuously during power-on element is grasped or touched by
operation on the ground and innighl. ground personnel, the heaters may for 0PC'r:ltors who have
purchased IhC' ))rlmar}' Ice
This diagnostic is designed to identify engage and raise probe surface Delectlon SySlem opllon, but
over 95% of potcntial internal faults. temperatures very quickly. Abum can ha"'e not )'CI installed it on their
Probe fault is signalled to airframe result. As with alt heated aircraft C'nl.ire in-service fleet of the same
model aircraft, Boeing Strongly
control. Probe electrical interface probes, caution should be exercisect. Recommcnds operating the anti
includes a press-to-test inpul. The 737 ice syslems manually untU all
Advisory Ice Detection logic module Summary airplanes h3\'C' been retrofitted.
This will maintain operational
also perfonns a power-up self-test and commonality. standardize crew
routine operational self-tests. In Ice detection systems have been procedures and wi.U minimize the
addition, a dual control circuit designed 10 assist flight crews in the possibility ofcrews forgen1ng 10
turn on anlilcC' systems on Ute
comparison is made. Failure of this idenlificnion ofinflight icing condilions unmodified airplanes when lee
self-monitor wilt fault the system. (Advisory Ice Detection System) and protection is required_
10 provide automatic inflight activation
Airliner/Apr-Jun 1993 15
..
jettison manifold. Fuel from the reserve FUGHT DECK CONTROLS AND Turning the select switch from OFF to
and outboard main tanks is lfaosferred jE1TISON DISPLAY A or B activates one of the twO fuel
by gravity into the inboard mains for jettison control cards (FJCC) to a Set
jettison. Fuel is pumped overboard Jenison is controlled from the panel in M<xle and allows the YfR value to be
when the jenison nozzle valves near the center of the pilots overhe-J.d panel adjusted. No pumps or valves are
the wing tips are opened (see Figure just above the fuel feed controls (see activated while in the Set Mode.
I). Figure 2).
The Frn value is displayed at the
Standpipes in the inboard main tanks, The jettison system is designed to lower right comer of the upper Engine
and the gravity transfer ports in the reduce the fuel weight onjboard to an Indicaling and Crew Alening System
outboard main w.nks ensure Ihat, even amount selected by the flight crew. (EICAS) display (displacing the fuel
after jettisoning, sufficiem fuel remains This fuel weight is called the Fuel to temperalure re'J.ding). Rerating lhe YfR
to fly the airplane from the jettison Remain (YfR). The amoum selected knob changes lhe display to reflect the
1000tion to a nearby airport. can be preset prior to flight, during fuel to remain at the completion of
night, orllt the start ofjeUison. The YfR jettison. The quantity can be set al any
SYSTEM CONTROL can also be changed at any time \~llle in 1.000 pound or 1,000 kilogram
including during jenison. An optional increments from that abo\'e the current
System control is divided imo two control panel is available which fuel quantity down to the unjettisonable
parts, the flight deck comrols and the includes additional switch positions level of 28,000 pounds.
jettison comrol cards in the fuel system for jettison to maximum landing weight
card file in the electronics equipmem without the need to select a
b...y. The night deck controls allow specific amount of fuel
crew command and system display to remain. Center
while the jettison control cards proVide
the actual electrical signals required to
operate the pumps and valves.
Airliner/Apr-Jun 1993 17
Figure 2. The pilots'
control panel .. r~ltison
controls need mlftJnuzes the
jell:...... ed to initiate
-""
Airliner/Apr-]un 1993 19
CFMS6-3
High-Bypass
TurbofanEngine
CHI I:\TER:\ATlONAI.
I
n the late 1960s and early 1970s it became apparent
that the engine technology used in high bypass ratio
engines(JT9, CF6, RB211) which had been developed
for wide body airliners could also be applied to
produce modem commerdal engines in the 10 ton thrust
class. TIle intent was to offer a more powerful, more fuel
efficient. quieter turbofan with lower emission levels 3S an
alternative to lheJf3 and]T8D. In 1971, SNEC.I\IA of France
and GE elected to develop such an engine calling it the
Andrew J. Brignoli Roben P. Barton
CFM56-3 GenerJI Manager Sales Engineer, CFM;6. The leuers CFevolved from me GE Commercial Fan
eFM International Commercial Engines engine family (CF6-6, CF6-;O, CF6-80). The leuer Mrepresems
Sales Engineering OperJtion the French word for engine Moteur. The number 56 is a
GE Aircraft Engines
projea rank number assigned this engine.
20 Airliner/Apr-Jun 1993
lNTRODUcnON common cockpit and engines. best of all worlds: perfonnance,
reliability, and reduced risk of surprises
The first protol)'pe engine was tested TECHNICAL DESCRIPTION in service.
inJune 1974 anda joint company, CFM
International, was created in September Engine Design Concept: TheCFM56- The high by-pass wrbofan concept
1974 to market it. Flight testing of the 3. as with all CFMS6 engines, is built was chosen to improve fuel efficiency
first CFM56 engine commenced in around the same basic architecture: and to reduce noise. Through use of
early 19n. In parallel programs, the- two spools, two frames, five bearings, the high by-pass fan, the engine has a
2 model, with a 68" fan diameter, was and two sumps. A single stage, high better cycle efficiency and
installed and flown on a Douglas YC- bypass fan and a low pressure consequently a better Specific Fuel
15 protol)'pe and a Garavelleaircraft. compressor are built around a compact Consumption (SFC). The high by-pass
In 1979, the -2 underwent extensive core and close coupled low pressure fan directS 7Q.SO%ofthe airflow around
nigln testing on a Boeing 707-300 turbine. This concept yields significant the core producing reduced exhaust
aircraft. (A production version would length and weight reduaions, through gas velocity and temperature thereby
have become the Model 707-5OQ.) 11lis the elimination of heavy engine mid resulting in lower noise. Any design is
was followed by the program launch frames and a reduced numberofstages, the result of tr'dde.-offsj and the CFM56
order on the re-engined DC..s in 1979 compared with Olher engines in the not withstanding. While significant
which was service introduced in 1981. same thrust class. operational benefits result from
Shortly after initiation of the DC-S incorporation of the high by~pass fan,
program, the USAF and Boeing the need for ground personnel to
contracted with CFMI to produce Modular Construction: The basic avoid engine area hazMds has been
engines for a re-engined version of CFM56 design incorporates a modular heightened because the CFM56 has a
the KC-135A Stmtotanker. The first construction concept to facilitate larger inlet and no inlet guide vanes.
USAF KC-135R, re-engined with four maintainabiliEy. The CFM56 can be Consequently Boeing initiated a
CFM)6.2s, flew in 1982. Olherversions separated into four major modules or vigorous safety awareness campaign
of this engine also power military up to 17 individual shop modules. in late 1984, resulting in a series of all-
versions of the Model 707 such as the These individual modules can be operator messages, a safeEy video, a
E-6A Hemlesand some versions of the combined into major assemblies to safeEy poster, and a series of articles in
KElE-3A Selltry airborne control and suit individual airline shop the AIRLINER mag.1.zine; the latest being
warning aircraft (AWACS). requirements. Engine modular published in the October-December
imerfaces are dimensionally controlled 1992.
In 1981 Boeing launched the new 737- with modular balancing being utilized
300 program to be powered by the during build lip to facilitate module REUABlLITY
CFM56-3, a smaller diameter fan version interchangeabilil)'.
ofthe CFM56-2 specifically tailored for In the eight years since service entry.
the 737. "nle -3 flight testing program Design Philosophy: The CFM56 the CFM)6.3 engine has accumulated
began in 1983 with the engine installed design approach was basic to future over 25 million engine flight hours
on a 707. The engine was certified in flexibilil)' and started in incremental (EFH) and 18 million engine flight
1984. With its 60" diameter fan and steps: 1) Degin with leading edge cycles (EFC). Today, a CFM)6 powered
side mounted gearbox, the -3 enabled technology, a compact core and 737 departure occurs every 14 seconds
a high bypass ratio turbofan engine to advanced cycle; 2) Build in capabilil)' and averages over seven hours a day
be close-mounted under the wing of for infusing new. cost effective, of operation. Engine flight hours are
the 737 while maintaining adequate technologies when proven; 3) expected to double in three years and
ground clearance. EmphaSize performance, material and by the year 2000, the -3 will have
manufaauring improvement progrnrns; accumulated over 100 million hours.
In 1988 and 1990. successive versions 4) Deliberately and consciously design
of the 737-300 entered service and and test at maximum severity The CFM56-3 deSign approach has
were designated the 737-400 and 737- conditions; 5) Enterintoservice derated been proven in service. During the
500 aircraft. These three aircraft now in order to build up e..xperience before latest 12 month period the -3 averaged
combine to offer a unique capabiliry moving to the full deSign capability. only one (I) engine<aused delay or
and flexibiliEy to the airlines: 100 to lltis emphasis on technology evolution cancellation for every 2,500 aircraft
160+ passenger capacity range with rather than revolution provides the departures.
Airliner!Apr-Jun 1993 21
1GB
Fan rolor and Combustion
and Number casing module
booster 3 bearing Fan frame
module module module Combustor HP turbine
module rotor module LP turbine
Number Compressor module
1 and 2 modules (3) HP turbine
bearing nozzle
module module
I
Accessory~
WsJ ~
gearbox
I Transfer
gearbox
Theml'l,joroomponents
or the modular design
of the CFM563 are
shown in this iIIustra
Accessory drive tion
This statistic is commonly expressed improvements incorporated into !.he longer on wing times mean reduced
as a disp,uch reliability rme of 99.96% CFM56-3 has been the inlrOduClion of maintenance costs. During a shop
and is establishing a new benchmark design modificatiOns which have visit, for restoration of perfonnance
for industry dispatch reliability. significantly enhanced the engines and EGT margin an engine is also
ability to ope....JlC sm()(){hly in inclement workscoped for any condition which
In-flight ShUl-downs OFSD) and their weather (see AIRUNER Janu:uy-Ma reh might cause prem:lture removal. The
causes are of prime concern to 19(2). A one-of-a-kind test facility was CFM56-3 has a total shop visit rate (for
regulatory agencies, engine designed and constnlCted to assess the all causes) of 0.097 per 1,000 engine
manufacturers, airframe manufaaurcrs, full wea!.her threat on the -3. In flight hours or about 10,500 hours
operdtors, and ultimatelylhe passenger. precedem setting testing the most between shop visits on average.
While all modem commercial twin critical conditions for severe wea!.her Second and third nlO engines avernge
engine aircraft operated today can engine operation wcre dctcnnined so more man 6,000 hours on wing before
sustain flight on one engine, an IfSD that the engine modific-.Jlions could be a subsequent removaL Time on tJle
will usually result in a deviation from defined to allow sustained Ope"'dlion wing for second and subsequem run
the scheduled flight plan. TIle engine in !.he worst weather conditions. It is engines is a function of the level of
caused IFSD rate for the CFM56-3 is now believed that all future engines to restoration performed by a repair
0.004 per I,000 engine flight hours. In be cenifiC'.ued will have 10 pass this facility in a given shop visit for !.hat
real tenns this means th:ll one IFSO type of testing. engine. The level of restoration is
mused by me engine occurred on an different for each repair facility and is
average of once every 250.000 engine Aircraft engine durabiliry and reliability designed to present the most COSI
flight hours. For a 737 operator who are evaluated by the length of time an effective balance of shop COSt and on
utilizes one aircraft 7.2 hours per day engine remains on wing betwccn shop wing life. The CFM56-3 is constantly
an IFSD would, statistically occur only Visits. A shop visit for scheduled or being improved and over the yC'dtS the
once every 45 years of operntion. unscheduled engine maintenance is on wing times for these mature engines
the major source of engine related has increased dramatically and will
A prime e,xample of reliability maintenanceCOSl foranoperator. Thus, continue [0 do so for years [0 come.
22 Alrliner/Apr.Jun 1993
i------------;;;,;;;;;;;;;;;;;;;;;;;;l
_ .. _ . . ._ .. 100.00 SUMMARY
99.96
99.80
Dispatch reliability C Since its inception over 20 rears ago
<>
(delays longer ,u 99.80 the CFM56 program today represents
<> one of the largest engine production
than 15 min.) D-
99.40
programs in the free world. Their are
99.2Q '988 '988 '990 '99' '992 currently 3,030 aircraft and 7,338
engines on firm order and over 169
99.00
customers worldwide. The 737/
,::I: 0.10
CFM56-3 is the largest contributor to
IFSD rate lilt '988 '988 '990 '99' '992
this production program. Success has
(engine-caused) <>0 0.05
-0
-
"'0
c: . 0.00 . . .004 been achieved by :lpplying proven
technology 10 satisfy market
0.6 requirements. Inherent in its moclem
=1_liI: high bypass design are low fuel
,::I: - Total
0.4 consumption, noise, emissions, and
Shop visit rate
8.lb -Engine-
caused excellent reliability/maintainability. By
<>0
-0 applying new technology 10 the existing
c:
-
"'0_
0.2
~--.l-L.097
I produa the CFMS6-3 is continually
seuing new standards for commercial
0.0 I , .080 aircrafl engine reliability. TIle net
'988 '98' '990 '99' '992 result is lower COSts of operation and
' - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ' longer on wing times. Forecasting
nlC CFM56-3 cngine bas the hJghcst disp:uch rcUabllity and lowest lnfllght sales well beyond the year Z(X)() the
shutdown ratcs In the Industry. CFMS6-powered Model 737 will
continue its heritage as one of
conunercial aviation's best combination
Some second and third run engines sao
nauliClI mile mission. CFM56-3 of engine and aircraft.
are already achieving 9,000 hours on NOx emission levels are currently 40%
thewing.lnNovember 1991, [WoAloha below regulatory limits.
Airlines engines accumulated an REFERENCFS: I. Homan,
unprecedemed 16,OOO+cycleson wing Future improvements in fuel F.R., The )e,'elopment of the
before removal for a life limited part consumption and combustor design CFM56 Family of High
replacemem. At the time of removal technology will reduce NOx levels Te<:hnologyEngines,I987 ATA
the engines still had in excess of 30' C funher. For some European operators Engineering and Maimenance
EGT operating margin. lhis means lower taxes on aircraft Forum, Cincinnati. Ohio,
oper.llions because ofrecently emleted September 1987.
GOOD NEJGHBOR ENGINE environmental regulations which limit 2 Bilien. J. and MatL.1, R., TIle
the quantity of pollutants which can CFM56 Venture, AlAA/AIiS/
With modem design techniques, high be emitted lOto the atmosphere. ASEE Aircraft Design, Syslcms
bypass ratio engines like the CFM56-3 and Operations Conference,
burn Ies... fuel for a given amount of Noise from aircraft operations is a Seaule, Washington, August
thrust than older technology engines. concern for everyone who works or 1989.
Burning less fuel per pound of thrust lives close to an airport. 11,e modem The facts and opinions
means thai less emissions are produced. turbofan's high bypass ratio designs contained in tllis article are
contribute, significantly, 10 quieter presented by the autllors and
Oxides of itmgen (NOx) i:; one of a aircraft without imposing the penalty are not ne<:ess.1rily concurred
number of major aircraft engine of increased fuel burn generally in or endorsed by The Boeing
emissions that have a mandatory limit. associated with noise suppression Company. Queslionsregarding
NOx is panicu1:lrly imponant becau$C modifications. CFM56-3-powered 737s the contents of the ankle may
it accounts for 80% by weight ofengine are currently as much as seven EPNdB be addressed to the authors.
produced emissions during a typical below Stage 3 takeoff noise limits.
Airllner/Apr-Jun 1993 23
l
Customcr Scnkcs Rcprcscntalh cs
lhll,'lIllo: ( 1I_1IJII,.,. .... niu"Uh i,mll. I iLid '(On In" 1111. ','ulll." "a,hlll~lnll
-DAllAS
R_"'"
D, B Wall. REGIONAL DlREcrOR.(214) 55().n47
PARIS (CDG)
PARIS (ORY)
L Ralumane.. J. Walker 03+ I) 4864-1069
E. FtHItr. M VIllOVtr. T Alusi.03+I) 4686-1047
ATl.A.VfA K. L 00mI. C. G. AndcnonJ). WiIoen(404r714-3120
ROME C s.re.. (39+6) 6501-0135
SOFIA M FIln:naa (359+2) 720216
CHARLOTTE R. Pecmocl. (704) J59-2Ool9 TUNIS T Bray 1116+1) 781996
DAllAS
FORTWORTlf
LOUISVIU
R.Aky,R.TiJC'Ii (114)904-5862
F Wiesl.R.E~C.Sanp(817)~
S, SliIl~II. (X)2) 363-7679
MEXICO CITY (AMX) B Komea. (52+5) 12J.8388 -DURAl
...... "'"
C Anmuuaa. REGIONAL DIRECTOR.
MEXiCO CITY CT'ES) A. CoIoa (52+51 227-oT21.ItlL 1217 (9'71+4)314077
MIAMI R. BIlnIl. (J0:5) 593-1747 ABU DHABI J. Krtul:ltrJ. (971+2) 7067~
MOmREAL 1 Roscot. R. Ru..w (514)422-6839 ADDIS ABABA G. Haley. {n1+1)61l1S66
fIo'EW YORK A.1...enlqlmc m8199S-9707 8O~IBAY Jc. L)'Ildl, (91+22) 611-7822
PlTISBURGH C. ~ F QardiDer4124n7279 CAIRO J. ~ (20+2) 660389
SAN SALVADOR G.Oslllmd (5OJ+) 39-9214 JEDDAH TC. Mootcru)W.G. 8akIwlD (966+2) 6&5-501 I
TORONTO R. t..dInbM (416) 612-20:56 MANE D. BIlW. (265+ ) 632763
11JLSA f, Jo)u. D H1bb1.. P. Bmcdia (918)292-2707 MANAMA L Gilw-l.(973+) 327442
NAIROBI T. MJ.Ib. {2S4+2)12202J
Rrpoa T,.-o
JUPo-~'n1
SA..'1 FRAM:lSCO S, R. H - . REGIONAL DIRECTOR.
(415)574-2613 R. D. Hoot. REGIONAL DlRECTOR..
CALGARY 0, l.oorowy (403) 221-4858 (65+) 732-94]5
CHICAGO L RJdlaod:soIl. R. Webb (J12) 601-4631 AUCKLA....D J H. L)utl (64+9l27~J981
DNYER K. AndenoII. P. I...emkeD-La~Ue. (303) 780-4340 BMGKOK R. L I'tumIct. M. V15OCb,1. KiJn (66+2) 531 -2274
HQ:>;OLULU 1 W_(*-)8J6.4211 JAKARTA J Barber (62+21)5501614
HOUSTON' M 1..oIey. nil) 9I.S-)611 KUALA LUMPUR R. L.opts. E. ROOI (60+3) 7462569
lfIo'"DIANAPOUS M ~(317)24().7099 MANILA \t. otctun.. (63+2) 8J1..Q6J7
KANSAS CITY R. ......... C. P'Innlore. (816) 1191-#41 MEl...8OURNE(ANS) Yo' Cht5ty(61+3j ]38-3713.
LOS ANGELES W. Poner. T Aukcf. D. MilelJ. DeH.a\"C:l1 M~"E(AlJS) D.eon.o(61+3)3JO.J060
(310) 67'G-011J6 NA..'ODf Yo' Cull (679+) 723266
MINNEAPOLIS J. Hapn. M MIII'bKh. L WeMaI'C4. SL""OAPORE 1. H.p. R. Rocas. R. AdmIl. M_SWllIJndac. R.
J.~(612)726-2691 F.nPo-onh (65+) Sot 1-M14
OAKlAND C. Wn (510) 5n-3823 SYDl'I.'EY Mike Harni.... MIrt. ~ CIiotM:l'. ILM.
PHOENIX Eo DIy. D. Moore (602)693-1075 Andtno-. f, Sdlaffcr (61+2) 691-TlJ9
SAN FRANCISCO G. Nc.dm. M Ci.wtaotUo.. C. BI~. B. T AIPfJ (CHI) T Tam. L~(186+33)IJJ02Jor
Dubowsky. P.~lpoo.Jl>Iaks, A. NOOII 134251. t.J.L 469
(415)634-6901 TAIPEI lEVA) R. Lohsc:. S. Mtmtllh. J Veitz (886+3) 3]~2401
SEATAC H Sumlltf.M.DooIy(206)4]1-7273
VANCOUVER. B.C. 1. BIIlpL E. Shore (604) 276-5351 RqicMll'lllW
RccioD Thfft BEUlNO TEo L.ant. REGIONAL DIRECTOR. {86+I)5006404
f86+11437~
-MONTEVIDEO L Bou. REGIONAL DIRECTOR. (S98+2)921745 BEUINO D. Chau. M. HUldungs, (86+1)456-1567
BOGOTA G. TOI!tll (57+1) 413-8218 CHENODU H. SdlutUke. (86+28) 51t466 en 3012
BUENOS AIRES R. Torrcs.1. Charval (54+1)4&0-0620 CHITOSE O.l.ucas (11+123126-5544
RlO DE JANEIRO J. Connell. J. Sveins.son (55+21) 393-3343 OUANGZHOU H. BowtB. D. Babcock (86+20)6667994
SAN'11AGO (LAH) O. Dtlbosqllt. D. BI1IlJI (56+2) 92314467 HONO KONG T. BI)'I'\: M. Heil (&52+) 747 8946
SANTIAGO (WE) D, BrllU ($6+2) 6018509 KUNMING T. Price (86+871) 717-527Q
SAO PAULO J. Bartashy.155+11)50-4429 NAHA D. Kl!11a (81+98S) 57-9216
NARITA (JAL) f. Piwenitzky. J. Pcd. (11+476) 32-6911
H~on Four NARITA (NCA) J. Bradlty (11+476) 32-6899
PUSAN R. Lowry (82+51) 325-4144
E. W. Berthiaume. REGIONAL DIRECTOR. SEOUL (KAL) A. Ornlk. P. Thron!iOll (82+21663--6540
(44+81)7593301 or BTN (206) 662-1007 SEOUL (AAR) H. Lall. J. Morrison (82+2) 66S4095
COPENHAGEN R. Nitdtrkom. 1. Campanoli (45+ ) 32324373 SHANGHAI S. Chell (86+21) 2556llO4 01'255&558. t.J.l 2114
DUBLIN V, Rabbet\S.,(]53+I)7OS-3086 TOKYO (ANA) O. Romine. M. Casebeer. R. HortOn. P. Kizer (81+3)
EAST MIDLANDS K. HOlda!. (44+]32)852870 3747-5745
GATWICK W EdmiSltn. H. Riagins. (44+293) 51().i65 TOKYO (JAL) J. RllIIitll. S. Samolis. S Sherman. R. Nagel.
KEFLAVIK A. Cox. (354+2) 50289 (81+3) 3747 0085
LONDON w. MUwl. H. KrucKt!'. C GrtcDt.!). Root. T. Novasio XIAME..... E. Chanl (86+592) 6282Q.J
(44+81) 562-]150
LIJT()N (BRI) D. SupsinsW. (44+582) 4280n Rtgion Ttn
UrTON (MON) M. Blum., (44+582) 41 1649or42421 I. t.J.L m
STAVANOER M. MtWillialns.(47+4) 65-9345 w. S~ REGIONAL DtRECTOR
STOCKHOLM W Koptrek. K. UtD (46+8) 797-JOI6 (49+89)269070
m.AVIV O. Vandtvca. (972+]) 'n11147 AMSTERD....'1 (KLM) R. ~cs. M. Holland. S. GoBki. A. Gardner,
lit Muniock(lI+20)6493ti04
Rqfoft Fhe AMSTERDAM (MTH) M. Hollud. E. Akunde:nen
AMSTERDAM (fAV) D a,)'S. (31+20)64846.)9
a.c. c.et-a.. REGiONAL DIRECTOR. DERUN W Smltb(49+30)4101-3458
Ul+I)4723-m7BTN (206)662-IOU BRUSSEUi M. Kohl ()2+2) 7U4822
ALGIERS R.Comwdl (213-t2)~ BUDAPEST A. JbTy, (36+1) 151-6828
ASHGAB It. PiolJooIoUi n+36J)WI0:S2 FRANKfURT K. Taht.G_1llomas(49+69)~23J I
ATHENS D~(30+I)98I3409 HAMBURG R.N<wa.PHuzanl.(49+40)~36JO
CASABL\NCA R. Tes.PIl,(212+2)Jm97 HANOVER H.ScheuJle-.(49+SII)9727387
HARARE. R. ~ (263+4) 720430 KIEV M. Coffm 0+441
ISTANBUL Q,SmabL(90+I)57J...8709 LUXEMBOURG S.ClUd(J52+)4798-2378
US80N 8 HubNrd. (ll I... !) 84i-992J PRAGUE I. JIIDCllU(42+2) 360616
MADRID W ShIw. (34-t I) 329-mS VIE''NA T. Moms. (O+I)7II1~illl
PAlMA J. De<:. (34+71) 490870 WARSAW S. Gobnka. (48+) )9121310
-REGIONAL HEADQliARTERS HNdqIW'Un. f1dd Senior ~1tJe. WMitinpoe
24 Airliner/Apr'Jun 1993
"0ur reputation isn't based on the next
jetliner we build. It's based on the last 7,170."
'X11cn we ask airlines how we C:ln support them in today's tough business climate, they answer: Bener solutions to
equipment problems. faster. That's precisely OUf commiunent. We will reduce. and are reducing, the time it takes 10 solve
major problems. We will resfX>Od faster on spares orders. LaSt ye-.lr we shipped 55% of all paftS wilhin 24 hours of order
receipt. The percentage will increase in 1993. through systems improvement and through capilaJ investment, such as our
new sp:ues center:u Sea-Tae airpon. We will through advanced lr.lining methods :lOd a new tr3imng facility reduce the
time il takes to lJ"3in airline personnel. and increase their retention of me materbl \X'e will be i.ht:.--re when you need us. with
around the clock response at our sp:tres cenlen; and wilh more than 200 ..pecialislS stationed at
major lr3l1Slx)ftnion hubs around the world. And. for the long leon, we're working on
imprD\'en'leTlt through teams or airline speci:llisls and Boeing people. We all want faster response.
higher quality. lower costs. Working together. we'll get alllhree. Let's talk." ,7'2'
TomSchid
Via Prrsidnll and WMroJ Mano~r. Customn' ~","ica Dnuioll
Alrliner/Apr-Jun 1993 25