Documents - MX Network Handbook

Human Ecology Network Handbook
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Network
Handbook
2004
College of Human Ecology

122A Justin Hall
Manhattan, KS 66506
support@humec.ksu.edu
785-532-1558
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INTRODUCTION TO THE HUMEC NETWORK 1

The Network Support Group 1
New Accounts 1
Technotes 1
Electronic Version 1
HUMEC Technology Support Policy 1

Purpose 1
Current Responsibilities 2
Computer Repair, Upgrades and Purchases 2
Additional Services 2
Services for Projects and Grants 2
LOGGING INTO THE HUMEC NETWORK 3
To change your Novell login password: 4
HUMEC NETWORK INFRASTRUCTURE 4
File Storage Services 4

Network Space Quotas and Storage Tips 5
Network Drives 5
Remote Access of Network Files 5
Backup of Network Files 6
E-mail Services 7
Remote Access of Your HUMEC Mailbox 7
HUMEC Webmail 7
Pegasus E-mail Client 9
New Message: 9
Adding E-mail Attachments 10
Saving Attachments: 10
New Mail Folder: 10
Mail Folders: 10
Distribution Lists: 11
LDAP Search: 11
Send/Receive: 11
Using Pegasus Remotely 12
Changing Pegasus Passwords 13
Listservs 14
Network Printers 15
SOFTWARE AND HARDWARE FOR THE HUMEC NETWORK 16
Automated Software Installation 16
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Internet Browsers 16
Netscape Calendar 16
Antivirus Software 17
E-mail Viruses 17
Personal Computer Recommendations 18
Technology Carts 19
PC Maintenance Routines & Tips Needs 19
PDAs (Personal Data Assistants) 21
PC Troubleshooting FAQ 21
K-STATE IT RESOURCES 23
K-State UNIX E-mail 23
KSU Dial-In Internet Access 23
Web Site Hosting 23
Training 24
GLOSSARY 25
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Introduction to the HUMEC Network

This handbook addresses the computing services provided to the HUMEC faculty, staff, and students by the Network
Support Group. However, we also include other campus resources available to you from K-States additional technology
resources. We hope you find this handbook useful and we encourage suggestions to improve future editions.
The Human Ecology (HUMEC) network is comprised of more than 340 connected devices. This local area network
spans six campus buildings and is used by over 450 members of our college. Our computers are connected to K-States
campus network and the Internet. This connectivity allows us to communicate and share information with colleagues on
campus and throughout the world.
The Network Support Group
The Network Support Group is located in Justin 122A. Current members of the group are Marin Dowlin, Bradley
Carpenter, Nick Rogers, and Ryan Baker. We will answer your questions and requests for service as quickly as we can.
We encourage you to contact us by sending an e-mail to support@humec.ksu.edu. This method ensures our quickest
response as all members of the group check this mailbox. If you need to call, our number is 532-1558.
New Accounts
To obtain a HUMEC network account, please complete the Account Application Form (Appendix A) available on-line at
http://www.humec.ksu.edu/support/application.html and send it to Justin 122A. Faculty and Staff, please do not allow
your student worker(s) to use your login information or hit cancel on the login screen to gain access to a computer.
Technotes
The HUMEC Support Group distributes a periodic electronic newsletter containing helpful information about the HUMEC
Network or the latest news in the tech world. To subscribe, simply send a message to support@humec.ksu.edu letting
us know you would like to subscribe.
Electronic Version
An electronic version of this handbook resides at http://www.humec.ksu.edu/support/handbook
HUMEC Technology Support Policy
Purpose
The purpose of this policy is to clarify HUMECs Network Support Groups responsibilities to the Colleges faculty, staff,
and students. The Network Support Group serves all personnel in the College regarding local network issues. The local
network is comprised of 450 users and 340 networked devices located throughout six campus buildings. This policy
covers local services provided by the College and does not extend to centralservices delivered by the University.
The Network Support Group is comprised of one full-time employee and two part-time student assistants. Given these
parameters, I hope that this policy assists faculty, staff, and students in understanding the options to meet their
technological needs. In addition, this policy introduces guidelines to assist personnel when they require additional
service.
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Current Responsibilities
Currently, the Network Support Group provides the following services to the College of Human Ecology:
o Applications: Centrally manages Pegasus Mail and Symantec AntiVirus

o Backup Services: Archives network files
o Documentation: Maintains inventory of all users, services and devices
o E-mail Delivery Services: Provides Internet mail, IMAP, POP, SMTP, and Webmail services; delivers over
1.2 Million messages annually
o Ethernet Switches and Wiring: Coordinates with CNS and Telecom to deliver Ethernet services to the
desktop
o File Storage: Manages over 450 GB of disk space for file storage services
o FTP: provides File Transfer Protocol services to all HUMEC users
o Listserv Hosting: Maintains over sixty college listservs
o Maintain Common Computing Environments: Services technology carts, labs, and student workrooms
o Network Printing: Manages 29 network printers on Novell Netware
o Network Servers: Maintains seven Novell Netware and two Windows 2000 servers
o Security: Preventing and responding to incidences of computer theft and vandalism in the college and
around campus
o Training: delivers Sessions on Basic Computing and Networking, Pegasus, and Netscape Calendar
o User Support: Provides assistance to all HUMEC account holders. Expertise primarily lies with WinTel
Computers, HP Printers, Windows 9x/2000/XP, MS Office, Pegasus Mail, Netscape Calendar, Internet
Explorer, and Netscape Communicator. We respond to 2,000 requests for support annually.
o Virus Control: Prevents and controls damage to software and data from computer viruses
o Wireless Access: Allows users to connect to network with laptops/tablets without having to plug into an
Ethernet jack.
Computer Repair, Upgrades and Purchases
The Colleges computers are serviced and upgraded by the Network Support Group, as it is important that
computers are configured for our networked environment. The Network Support Group also assists departments
with new computer purchases to ensure compatibility with the HUMEC network. Before purchase of a new machine
please contact us about standards and best practices for buying a new machine. We currently standardize on the
Dell Optiplex and Latitude lines of computers.
Additional Services
When a department requires technological support beyond the above listed services, the department, along with the
Network Support Group, determines the appropriate equipment and and/or staff to achieve the departments
technological objectives.
Services for Projects and Grants
When additional computer support is required for grants and projects, faculty should incorporate appropriate
funding in their request. The Network Support Group can assist faculty and staff in determining appropriate funding
amounts and work with them to achieve their projects goals.
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Logging into the HUMEC network

During the startup process, your computer will pause and display the window below. This is the Novell Login window that
allows you to login to the HUMEC network:
Enter your HUMEC account username and password into these fields. If you have not previously successfully logged on to
the HUMEC network from the PC you are working on, or you get an error message after clicking OK, follow these steps:
Click the Advanced button in the lower right corner of the window:
Enter your
HUMEC network
The window will expand. Fill in the fields as follows and then select OK: account username
Enter your
HUMEC network
password
The Tree field should
always be
HUMAN_ECOLOGY
The Context field
should be one of
the following:
atid.justin,
dean.justin,
fshs. justin,
undergrad.justin,
The Server field coaging.justin,
can be left blank hn.justin, or
hrimd.justin,
depending on your
department
IMPORTANT: Do not allow anyone, including student assistants, to logon using your username and password or by clicking
cancel to bypass logon. If that person needs access to the network then have them complete the Account Application Form
(Appendix A) available at http://www.humec.ksu.edu/support/application.html and bring the completed form to Justin 122A.
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To change your Novell login password:

1. Use your current password to log into the network
2. In Windows 98, Right click on the N in the taskbar in the lower right corner. Mouse over to User administration for
HUMAN_ECOLOGY, then click on Novell password administration
3. In Windows 2000/XP Hit CTRL-ALT-DEL at the same time and then click on change password
4. Type in your old (current) password
5. Enter your new password
6. Retype your new password (for confirmation)
7. Hit Ok. This should tell you if the password was changed or if you need to try a different one.
IMPORTANT: Once you have changed your HUMEC password, you must also change your password(s) in Pegasus Mail.
For information on changing your password(s) in Pegasus Mail, see the section labeled Changing Pegasus Passwords in
this handbook.
HUMEC Network Infrastructure

The core of HUMECs network infrastructure is comprised of servers and switches located in equipment rooms throughout
the College. Ethernet (category 5) cable is used to connect these devices to your workstations network card. To request an
Ethernet connection to your workstation, please send an email to support@humec.ksu.edu after obtaining your departments
approval.
The table below describes the servers housed in Justin Hall that deliver many of our computing services.
HUMEC Servers
Server Operating System Processor Disk Space RAM
HUMEC_APPS Novell Netware 5.1 Dual Xeon 2.7 GHz 200 GB RAID 5 3 GB
HUMEC_UNDERGRAD Novell Netware 5.1 Dual Pentium III 700 MHz 35 GB mirrored 1 GB
HUMEC_EMAIL Novell Netware 5.1 Dual Pentium III 550 MHz 35 GB mirrored 1 GB
HUMEC_FNP Novell Netware 5.1 Dual Pentium III 550 MHz 175 GB RAID 5 1 GB
HUMEC_BACKUP Novell Netware 5.1 Pentium IV 2.4 GHz 450 GB RAID 5 2 GB
HUMEC_WEB Windows 2000 Dual Pentium III 550 MHz 25 GB RAID 5 1 GB
HUMEC_FILE Novell Netware 5.1 Dual Pentium III 550 MHz 200 GB RAID 5 2 GB
HUMEC_BACK Novell Netware 5.1 Dual Pentium III 700 MHz 16 GB mirrored 1 GB
File Storage Services
One of the major services the HUMEC Network provides is file storage. Our servers have approximately 450 GB of space
dedicated to users for file storage purposes. Each server has its own purpose and function.
HUMEC_FILE serves faculty, staff and grad students and is the main file server.
HUMEC_UNDERGRAD serves undergraduate students for class use.
HUMEC_EMAIL is the mail server and has space for Webmail and IMAP storage.
HUMEC_FNP is used for project storage for the Foods and Nutrition program.
HUMEC_APPS is used for printing, distributing applications, connections, and policies.
HUMEC_BACKUP is used for imaging and backing up workstations.
HUMEC_WEB is the web server for www.humec.ksu.edu.
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Network Space Quotas and Storage Tips
HUMEC users are automatically allotted 100 MB of disk space on HUMEC_FILE. This is a quota for all space on the server
including drives S:, W:, and Y:. This amount can be changed to meet project or professional requirements as needed.
Please contact support@humec.ksu.edu if you are in need of more space. Large space allocations (>750MB) may be
charged a nominal fee or need permission from a Department Head or the Dean.
Space on the e-mail server is initially set at 25MB per mailbox. This includes all Inbox mail and any Webmail or IMAP folders
that you may have. This also can be increased as needed but may be charge on space over 200MB. Space on this server is
very limited so we need to conserve as much as possible.
Please follow the guidelines below for storing files on the server. Remember that all members of our College share this disk
space, so please use it judiciously.
Server File Storage Tips
Store files on the server when you want to: Remove files from the server when they:
share files with colleagues no longer need to be shared
access files from a remote site no longer are vital to your work
backup important files can be archived on another medium, i.e., CD-R
Network Drives
When you log onto the HUMEC network your network drives are automatically mapped (or set) for you. Using Windows
Explorer, most users will find three network drives available to you.
Home (Y: Drive) this location is your personal storage space. You are the only person* that has access to this
area on the server. This folder is a good place to backup your personal computers important data files. The Pmail
folder in this directory contains your Pegasus Mail and mailbox settings. Please do not disturb the PMAIL folder.
Shared (S: Drive) contains files that you would like to share with the entire college. Every HUMEC user has
access to this directory. It is the least secure place on our servers. If you have sensitive data it should not be stored
here.
Workarea (W: Drive) this area is dedicated to your department. Only members from your department have
access to this folder. If you would like to increase the security (i.e. limit access) of these files you may do so by
submitting a Network Directory Security Form (Appendix B).
Undergrad (T: Drive) this area is dedicated to instructors that have undergraduate students using our servers.
This includes space to put assignments up, assignments submission, and general class information.
Apps (X: Drive) This is the application and policy distribution drive. It has things like the network installation of
Office, Netware client install, Pegasus, etc.
* The network administrator, by default, has access to all files on the servers.
Remote Access of Network Files
Another advantage of storing files on the HUMEC network is that you can access them when you are off-campus. This is
made possible by FTP (file transfer protocol) running on our servers. To access files on the server you need a FTP program
on your computer and a way to connect to the Internet.
Common FTP software packages are WS_FTP, Cute FTP, and FTP Connect. We use and recommend WS_FTP, however,
there are many good FTP packages that you can download from the Internet without cost (and more that you can purchase).
You may download an educational version of WS_FTP from http://www.ipswitch.com.
The process below describes the procedure for logging into the HUMEC network using WS_FTP.
Launch WS_FTP.
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Create a new profile by pressing New

Type a profile name, for example, humec
Type the following information:
o Host Name: ftp.humec.ksu.edu
o Host Type: automatic detect
o User ID: user.department, for example, support.dean
o Password: your humec user password
Save the profile by clicking the Save button.
Once you are connected to the server, you will see your local computers disk space on the left hand-side of your screen and
your home directory on the server to the right. From this window you can use the arrows in the middle of the screen to
transfer files from one location to the other. When you move files you are in essence copying them from one computer to
another. To change to other locations on the server such as the workarea or shared spaces, change the directory to
/data/workarea and /data/shared, respectively.
Remember to resend the files back to the server after you have worked on your remote machine if you would like to update
the copy on the server.
Another item to remember is that when you logon using FTP, you are using a connection to the HUMEC server. Therefore, if
you have not logged off from the network before leaving the College, you may be unable to connect via FTP.
Backup of Network Files
Yet another advantage of storing files on the network is that backups are performed daily. We cannot stress enough the
importance of backing-up important files. Computers will ultimately malfunction, so having a backup plan is critical. We
recommend that you periodically copy important files stored on your workstation to your Home directory, or just work on
them from the network and copy them periodically to your workstation. This way, if anything happens to your workstation,
you can access a working copy of your files on the server.
To give you a sense of our HUMEC network data archives, listed below is the backup schedule and archive process.
Network Backup Process

Backup Type Frequency Archive
Kept for one month.
The backup performed on the first week of the
Full backup of all files Weekly month is kept for a year.
The backup performed at the end of the
semester is kept indefinitely.
Differential backup of files that
have changed since the last Daily Kept for one month.
full backup
We strongly suggest that you close programs and logoff from the HUMEC network when you leave your workstation, as
open files are not backed up.
To request the restoration of a deleted file you may submit a Network File Recovery Form (Appendix C) to HUMECs
Computer Support Group. However, e-mail messages deleted from Webmail are not recoverable.
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E-mail Services
Each HUMEC user receives an e-mail address in the form of: username@humec.ksu.edu. This e-mail address is separate
from the UNIX e-mail address provided by K-State (username@ksu.edu). Please make sure you check both mailboxes or
enable forwarding so you need to only check one mailbox. You may enable e-mail forwarding on your HUMEC mailbox by
using the Preferences of Webmail (http://webmail.humec.ksu.edu) or contacting us. Forwarding for K-State can be set at
https://www.ksu.edu/forward/. However, before enabling e-mail forwarding, please check the forwarding status of both
accounts to avoid an e-mail loop. We also have the same mail message size limits, 10MB. K-States policy for e-mail usage
can be found at: http://www.ksu.edu/uauc/docs/email.html.
Remote Access of Your HUMEC Mailbox
You can use any POP3 or IMAP compatible e-mail client to access your HUMEC mailbox when connecting to the Internet.
Setting up different e-mail programs lies outside the scope of this handbook but listed below and continuing on the next page
are common settings and considerations.
The name of the POP server is: pop.humec.ksu.edu

The name of the SMTP server: smtp.humec.ksu.edu
The name of the IMAP server: imap.humec.ksu.edu
Your username is your HUMEC username. Example: support
Your mail client can be configured to remove mail from your mailbox. Alternately, you can allow the e-mail to remain
in your mailbox. This allows you access the mail when you log into the HUMEC network on campus.
Some mail clients (notably Pegasus) by default will place your outgoing mail in a queue. This causes your e-mail to
be sent all at once, when instructed to do so. If you prefer, you can change the settings to send the mail without
queuing it.
IMAP allows you also store folders on the server. This is convenient when you want keep all you mail accessible
when you are on the road or at home even through webmail. Remember however there is a small quota on the mail
server and can fill up quickly if you get a lot of large attachments.
Instructions on how to remotely access your e-mail using Pegasus is covered in the Pegasus Mail section of the handbook.
HUMEC Webmail
Users of the HUMEC network can send and receive e-mail using a web browser. Webmail allows you to see new messages
in your Inbox, reply to them, manage an address book and create folders for your Webmail account. Please note: any
message you delete or move to a folder other than Inbox will not be received in Pegasus the next time you check your e-
mail in the College. To login to your Webmail account, simply follow the instructions below.
Direct your browser to: http://webmail.humec.ksu.edu
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Security Alert
As the page is loading a dialog will appear. Follow the instructions that correspond to your browser
Internet Explorer (6.0) Netscape (4.79)
Click: Yes Window 1: Click: Next

Window 2: Click: Next
Window 3: Select: Accept the certificate forever
Window 4: Click: Next
Window 5: Click: Finish
Logging On
A logon dialog will appear asking you to enter your

User Name and Password
o Username: your HUMEC network login name
o Password: your HUMEC network login password
o Click OK
Webmail Preferences
Webmail offers many features that can be customized by each individual user. To view these settings, log on to webmail
and then click on the Preferences link at the top of the page. Here you can change your HUMEC password for all HUMEC
services, alter the colors of the webmail template, change the webmail template, setup e-mail forwarding, or setup an
automated message reply if you will be unable to check your mail for an extended period of time. It is important to note that
if you change the webmail template to a template other than the default then features such as the calendar will no longer
function.
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Pegasus E-mail Client
The Pegasus e-mail client is free software that runs on a server or remote computer to check POP3 compliant mailboxes.
Workstations attached to the HUMEC network run Pegasus from the server. The major reason that we use Pegasus mail is it
is highly resistant to viruses that spread via e-mail. A copy of the complete Pegasus manual can be obtained from the Copy
Center or found at S:\Intranet\CHE Tech Home.htm
Pegasus offers a button panel that contains many of the functions in Pegasus. The panel looks like this:
Listed below is a brief description of some of the buttons and their functions.
New Message:
This will open a window ready for a new message similar to the image below.
There are several fields, which you should complete before sending a message. They are:
To: This appears self-explanatory, however, in our network setting there is a twist. If the user has an
account on the HUMEC network, you need only to type their local user name, e.g., support. Otherwise,
you must specify a username and domain name. The address should be in the form: name@domain.ext.
Subject: Type a meaningful, concise, and descriptive subject.
Cc: This stands for carbon copy and will e-mail a duplicate copy to the addresses listed.
Confirm Reading: This option requests that the recipient (if allowed by the recipient and their e-mail
provider) to automatically send a confirmation message back to you signaling that they have opened your
message.
Confirm Delivery: When checked, this sends a message back to you confirming that the message was
delivered to the recipients mailbox (if allowed by the recipient and their e-mail). This option does not work
on our e-mail delivery system.
Urgent: Labels the message as urgent in the recipients inbox. Messages are delivered to the recipient
with a red subject line.
Rich Text: Changes the format of the message to Rich Text.
Sig: Allows you to choose a pre-selected signature file to append to the end of your message. You can edit
your signatures by selecting: Tools Options Signature from the menu bar.
Abc: Activates a spell check on your message.
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Adding E-mail Attachments
At the top of the New Message window, select the second Attachments tab.
At the bottom of this window, on the right side, select the Add Attachment button. This brings up a Windows
Explorer-type window that allows you to navigate through directories to select your file.
At the top of the window, the Look in: section selects which drive or folder you are currently looking in, and
allows you, by clicking the down arrow, to change the directory you are in.
After finding the file you want to attach, click the Open button or double-click the file. This will add the file as an
attachment.
You may remove files selected as attachments by highlighting them and choosing Remove Attachment.
Saving Attachments:
When a message arrives with an attachment, double-click the e-mail in your inbox. The resulting window, in
addition to the regular window message, contains an attachment section shown below.
There are four options provided by Pegasus in dealing with attachments:
Open: Attempts to open the attachment in Pegasus.
Save: Saves the file to a specified directory without opening or altering the file.
Delete: Removes the selected attachment from the message.
Print: Prints the selected attachment if it is in a printable form.
Reply: If the selected attachment is printable, start a reply with the attachment as the body of the message.
Forward: If the selected attachment is printable, forward the attachment in a new message.
Preview: Opens the file with the association for that file type in Windows. The above file would be opened in a
text editor
NOTE: Attachments are currently the primary method for spreading viruses. You should expect an attachment from
the sender and know their contents. If you are unsure, do not open the attachment until you can confirm its
contents. Be especially wary of .exe (executable) attachments. Never open an attachment claiming to be a virus
patch from Microsoft or any other vender.
New Mail Folder:

Clicking this icon displays the contents of your New Mail Folder.
Mail Folders:
Clicking this icon displays all of your folders and trays.
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The Pegasus mail client has two entities of organization for e-mail: trays and folders.
Trays contain other trays and folders but cannot hold messages. Folders can only hold messages.
To manage or create a new folder or tray select: File Mail Folders. The resulting window allows you to
open, create, rename, or delete any folders or trays.
Distribution Lists:
Activates the Distribution List Manager that allows you to store and manage groups of addresses to which you
frequently send e-mail.
The Distribution List Manager has five actions it can perform.
New list: Creates a new, empty distribution list. After selecting the button, Pegasus asks you for the Long name of
the distribution list. This is the name you will enter in the To: field when sending a message to this list. After the list
is created you may add users by typing e-mail addresses in the right window.
Settings: Allows you to change the Title, To field, Reply field, Signature and other settings
Delete: Permanently removes the selected list
Save: Saves the currently selected distribution list
Paste: Pastes the selected lists into the To: field of a new message
Send Mail: Begins a new message addressed to the selected Distribution List
Find: Searches the contents of a distribution list for text
Addresses: Opens the Addressbook to add addresses to this list
Addressing a message to a distribution list:
There are two easy ways to address an e-mail message to a distribution list.
1. Highlight the name of the list you want to send a message to (in the List name section of the above window)
and Click send Mail.
2. Open a new message and click the address book icon at the end of the To: line. Select the DLists tab and
highlight the lists you want to address the message to. Finally, click Add.
LDAP Search:
This search function looks allows you to search the user database using Surname, Given name, and E-Mail
From the search results you can double-click a name to open a new message to that user.
If you already have a message open and then do a user search, you can use the paste function to add multiple
users to the list.
Send/Receive:
This sends any items you have in the outgoing e-mail queue and checks for new e-mail.
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Using Pegasus Remotely
You may also run Pegasus from your laptop or desktop located off-campus. Download information can be found at:
http://www.pmail.com/downloads.htm. The following instructions explain how to configure Pegasus.
The HUMEC network now offers two types of e-mail retrieval (in addition to HUMEC Webmail): the traditional POP method
and IMAP. Checking your e-mail via POP retrieves your messages from the server, stores them on your local hard drive and
then disconnects from the server. IMAP stores your e-mail on the server and requires a constant connection with the e-mail
server.
POP is beneficial because retrieving messages is fast and can be used over a dial-in Internet connection. To use IMAP it is
recommended you have a high-speed Internet connection (Cable or DSL). The benefit of IMAP is that the e-mail messages
reside on a server in folders that you can view with Webmail or a any type IMAP client, anywhere. If you are considering
using IMAP, please send an e-mail to support@humec.ksu.edu or stop by Justin 122A to confer with the HUMEC Support
Staff.
POP Instructions
Install and then launch the Pegasus software

Select File Network Configuration
Click the Start Setup Wizard
Use the following information when responding to the wizard:
o E-mail address: username@humec.ksu.edu
o POP3 Server: pop.humec.ksu.edu
o Username: username example: support
o Password: your network login password
o SMTP Server: smtp.humec.ksu.edu
o Choose Dial-up if you connect via dialing in or Network if you have a cable or DSL connection
Other settings, based on your preference, can be changed. Some of these you may wish to consider include:
Receiving (POP3)
o Delete e-mail from host once successfully received
o Check whenever the new e-mail folder is opened
o Download only unread e-mail
Sending (SMTP)
o Send e-mail at once without placing in queue
IMAP Instructions
Install and then launch the Pegasus software
Select Tools IMAP Profiles
Click New
Profile Name: HUMEC
IMAP Server address: imap.humec.ksu.edu
Timeout: 90
Login name: username example: support
Password: your network login password
Type password again: re-type password
Select: This server support folders within folders
Select: Always connect to this profile at startup
Select: Periodically update the INBOX view
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For more information please check:
Pegasus Frequently Asked Questions: http://www.pmail.com/

Pegasus Power Point slides: S:\Intranet\Pegasus.htm
Pegasus Users Manual: S:\Intranet\WinPMail v4.01 manual.pdf
Changing Pegasus Passwords

After you have changed your HUMEC password as detailed on Page 4 of this handbook, you will also need to change one or
more of the passwords in Pegasus. Everyone will need to change their POP3 password after changing their HUMEC
password. This password can be changed by opening Pegasus, (you may receive an error since your Pegasus password no
longer matches your HUMEC password, click OK) and then click Tools Internet options Receiving (POP3). Delete the
password next to the password field (which will be displayed in all asterisks) and retype your new HUMEC password. Click
OK.
If you have an IMAP profile (most users do not) then you will also need to change one more additional password. To check
if you have an IMAP profile, in Pegasus, click Tools IMAP profiles. If the white box under Exiting IMAP Profiles: is empty
then click Done and you are finished changing all necessary passwords. If a profile is listed, then click the profile name once
and then click Edit. Change the password next to the password field to match your HUMEC password and POP3 password.
Once this has been done, click OK and then Done.
Once your Pegasus password(s) have been changed, you may need to close and reopen Pegasus before it will work.
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Listservs
A listserv is a list of e-mail addresses that are housed on a server so you can quickly and easily communicate with its
members. There are over sixty active listservs hosted by HUMEC servers. The table below contains the listservs hosted by
our College.
Listserv Name* Listserv Description Listserv Name* Listserv Description

AAC Academic Affairs Committee HN352 HN352
ADHOCF Ad Hoc foods Committee HN450 HN450
ASEARCH ATID Search Committee HNCLASS Human Nutrition classified Employees
ATID ATID HNEXT Human Nutrition Extention
ATIDADM ATID Administration HNFAC Human Nutrition Faculty
ATIDFACT ATID Faculty HNF-S Human Nutrition Faculty & Staff
ATIDGRAD ATID Graduate Students HNGrad Human Nutrition Graduate Students
AWE Agents Working With elderly HRIMDALL HRIMDALL
BPUSERS Basic Parenting Users HRIMDFAC HRIMD Faculty
CHETECH CHE Technology Council HRIMDGRD HRIMD Graduate Students
Human Ecology Web Redesign
CLASS Classified Employees HUMECWEB
Committee
Kansas Assoc. of Family & Consumer
CSDGRADS CSD Graduates KAFCS
Sciences
CSDUNDER CSD Undergraduates KON Kappa Omicron Nu
DAC Deans Administrative Council KONEXEC Kappa Omicron Nu Executive
Kansas Senior Farmers Marker
DACTECH DAC Technology Group KSFMNP
Nutrition Program
DHEADS CHE Department Heads KS-SAVES Kansas Saves
DISTDT Distance Dietetics KSUTEST KSU Novell Test Group
DO Deans Office MFTFAC Marriage & Family Therapy Faculty
EDWSTAFF Edwards Hall Staff MFTPROG Marriage & Family Therapy Program
Extension Family and Computer Masters of Public Health Coordinating
EFACS MPH
Sciences Faculty Committee
Educators for Socially Responsible
ESRAB NSG Network Support Group
Apparel Business
EVERYONE Everyone in CHE NUEX NUEX
FACCORE FACCORE NUEXSR NUEXSR
FACEQUIP Facilities & Equipment Committee PSA PSA
Sensory analysis Center Staff & Grad
FACULTY CHE Faculty SACGRAD
Students
FSED Food Stamp Education SENSORY Sensory Analysis
FSHS FSHS SES520 Summer Experience Students 520
FSHSADM FSHS Administration SNECOUN
FUTURES FSHS Futures Committee STONEDED Stonehouse Dedication
GACC Galichia Addition Core Committee TECHNOTE Tech Notes
GALICHIA Galichia WALK-KS WALK KS
HEGRDFAC Human Ecology Graduate Faculty WALREF Welfare Reform
* Append @humec.ksu.edu when sending mail to these
HN Human Nutrition
listservs
To setup a listserv you can submit a Listserv Application Form (Appendix D) to the Computer Support Group. If you would
like to setup a listserv on KSUs central server, you can visit http://www.ksu.edu/cns/services/listserv/ for more information.
Each listserv has a moderator who ensures the listserv is up-to-date and is used responsibly. To update a listserv, the
moderator issues the following commands* via e-mail to ListServ@humec.ksu.edu:
ADD list_name emailaddress PW=password adds e-mail addresses to the listserv

DELETE list_name emailaddress PW=password deletes e-mail addresses to the listserv
REVIEW list_name Detailed reports the list of e-mail addresses contained in the listserv and the listservs
configuration
NOTE: These commands work best when you disable e-mail signatures and business cards from your message.
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Network Printers
Each department has printers attached to the network. These printers often have specialized purposes or serve as backup
printers in case an individuals local printer malfunctions.
If you would like to be able to use a departments network printer, please submit a request to support@humec.ksu.edu for us
to configure the printer on your workstation.
The list below contains the printers that are attached to the HUMEC Network.
HUMEC Network Printers
Department Location Printer

ATID Justin 235B HP LaserJet8550N
ATID Justin 329 HP 800 Plotter 42"
ATID Justin 329 HP LaserJet 6P
ATID Justin 329 HP 690C
DEAN Justin 122A HP LaserJet 6P
DEAN Justin 119 HP LaserJet 4500 DN
FSHS Edwards A23 HP DeskJet 890C
FSHS Edwards A28 HP LaserJet 4550
FSHS Edwards A28 HP LaserJet 5MP
FSHS Galicia 207 HP LaserJet 2200DN
FSHS Galicia 211 HP 4100N
FSHS Galicia 213 HP LaserJet 6P
FSHS Justin 305 HP 5M
FSHS Justin 326 HP LaserJet II
FSHS Justin 346 HP LaserJet 5
HN Justin 124 HP 2200
HN Justin 133 Epson 3000
HN Justin 135 HP LaserJet 1220C
HN Justin 135 HP LaserJet 4100
HN Justin 145 HP LaserJet 5SI MX
HN Justin 205 Elite XL 808
HN Justin 205 Tektronix Phaser 780
HN Justin 213 HP LaserJet 4500
HN Justin 241a HP LaserJet 5Si
HN Justin 241a Savin 2070 DP
HN Justin 242 HP 4100N
HN Justin 243 HP 5000 Plotter 42
HN Justin 243 Xerox DC12
HRIMD Justin 152 HP LaserJet 4050N
Please be advised that print times may vary depending on the speed of the printer and network traffic in the building.
Also, please refrain from printing on paper that has already been used as it can interfere with the smooth operation of the
printer.
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Software and Hardware for the HUMEC Network

Automated Software Installation
ZenWorks is a suite of products that we use to manage workstations. One of its features that we have started using is
application delivery. We have a list of applications that we have setup so users can install programs on their own without
help.
Application Install instructions:
Double click on the HUMEC Applications Icon on your desktop

Double click on the Human Ecology tree
Double click on the Application Installs folder
Double click on the application you wish to install
List of applications currently available:
Acrobat Reader 6
KSUVM Install
Netscape 7.2
Netscape Calendar
Office 2000 (usually already installed for you)
QuickTime
Real Player
Spybot
Unix
WSFTP
Internet Browsers
Internet browsers allow you to access information available via the Internet. The basic premise is that they enable you to
view web content on servers located throughout the world. The two Internet Browsers used in the College are Netscape
Communicator and Internet Explorer. Both have similar features, however, each may display web pages slightly differently.
Most of the problems associated with web browsers are making sure that they are current. As the Internet evolves, web
pages and their features also change. Therefore, it is important to have a browser that can handle the newer web
technologies. Currently we use:
Microsoft Internet Explorer 6.0 (http://www.microsoft.com/downloads)
Netscape Navigator 7.0 (http://channels.netscape.com/ns/browsers/download.jsp)
If you having problems viewing web pages, you should verify that you are using an up-to-date version of your Internet
browser.
Netscape Calendar
Netscape Calendar is a group-calendaring program that allows you to manage your calendar and view the calendars of
others. The calendar for K-State users is a shared resource that is managed by CNS. The benefit of using this calendar is it
facilitates scheduling with colleagues. Also, it helps people manage resources such as meeting rooms and equipment. The
Netscape Calendar server is accessible via the web and also syncs with PDAs running the Palm OS such as Palm Pilot and
Handspring Visor.
There is no charge to your department for this service as KSU has a campus-wide license. To apply for an account, visit the
webpage located at: http://www.k-state.edu/cns/calendar/account.html. This will bring up a form allowing you to enter your
full first and last name as well as your eID. Once this is complete, click the Submit button. You will receive a confirmation to
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your UNIX e-mail address. Once you receive your account information you may request that we install the calendar software
on your computer.
To log into Netscape Calendar, the following information is required:

User Name you can use your full name or your last name
Password this is case sensitive
Server Name calendar.ksu.edu
To access the calendar via the web you can point your Internet browser to: http://www.ksu.edu/nscalendar
Antivirus Software
The Colleges antivirus software, Norton AntiVirus, is centrally managed by the Computer Support Group. This enables us to
automatically:
Send virus definition updates to all computers connected to the HUMEC network
Initiate periodic scans on all workstations in the College
Receive notification when viruses are found on computers
As a general rule, virus definitions are updated on a daily basis. Norton AntiVirus continually scans new files created or
saved on your computer. This decreases the chance that we will infect each others computers and files on the network.
Periodically, you should check to make sure that your virus definitions are current. In your computers system tray, the area
in the lower right hand corner of your screen where the time is displayed, you should see a yellow icon. Double click this
icon to open Norton AntiVirus. When the Norton dialogue box opens, look at the lower portion of the right pain and you
should see a group box with the title Virus Definition File. The virus definition version is represented by a date and then a
version number. If the date on the version is more than seven days old, notify support so that we can manually update your
virus definitions.
If you receive a message that your computer contains a virus, support will be notified automatically. In most cases, the
antivirus software will resolve the problem by either cleaning or quarantining the infected files. You will be notified by Norton
which of these two actions occurred, and there is no need to contact support. If additional action is necessary, we will contact
you.
K-State recently entered into a contract with Symantec to provide antivirus software to the entire University. K-Staters can
install this software on their home computers. The software is available for download at http://antivirus.ksu.edu (Note: This
file is large, approximately 27 MB). We also have CDs loaded with the antivirus software. If you would like to use one of
these CDs or have questions about installing Norton AntiVirus, contact support@humec.ksu.edu.
E-mail Viruses
Currently, the most popular method of virus distribution is via e-mail attachments. Here are a few precautions that can
minimize your exposure to a virus attack:
Use Pegasus to check your e-mail. This software is more resistant to virus attacks than other software (namely
Microsoft Outlook).
Do not open attachments unless you can verify their contents and sender. E-mail attachments should be expected
and not a surprise.
Do not open attachments that claim to be Windows patches from Microsoft or any other vendor.
Do not fall victim to a hoax virus by deleting any windows files as directed by certain E-mails. Often these E-mails
contain phrases like Norton will not detect this virus and/or the virus remains dormant on your computer. These
E-mails are a hoax and instruct you to delete files that are an integral part of the Windows operating system, not
virus files.
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Personal Computer Recommendations

Listed below are computer system recommendations for computers purchased to connect to the HUMEC Network in the
College. These recommendations serve as a guide for purchasing computers, peripherals, and software. Currently we are
standardizing on the Dell Optiplex and Latitude lines of computers. Before purchasing a machine please contact us or come
down to Justin 122A and we can setup a quote that would meet your needs.
Workstations: PCs with a minimum of:

o Pentium III/4 or Celeron processors with speeds of 1-3 GHz
o 512 MB RAM
o 20 GB hard drive
o 10/100 Ethernet Network Card
Operating System: Windows 2000 Professional, Windows XP
Virus Protection: Norton AntiVirus Corporate Edition 8.1
Office Suite: Microsoft Office 2000 or Office XP (it is usually more economical to use the Universitys site license
than to purchase it already installed)
E-Mail: Pegasus
PC Manufacturer: Dell Computers, Optiplex and Latitude
Printers: Hewlett-Packard
To ensure that all devices on the HUMEC Network work well with each other, we strongly recommend adherence to these
guidelines. Deviations from these specifications should be discussed with the Network Support Group.
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Technology Carts
The College has technology carts available for classroom instruction and presentations. Two carts are permanently housed
in Justin 253 and Justin 247. Each department has carts for checkout, please contact the department office to schedule
them. The other carts are located in the Copy Center (Justin 249) and can be reserved by contacting LaVerna Hinkle (532-
5598).
The technology carts contain the following equipment:
PCs containing 3.5 diskette drives, CD-ROMs, and ZIP drives. The computers are loaded with Windows XP, Office
2000 and Internet browsers. They are configured to attach to the HUMEC network and are wired and wireless
Internet-ready.
LCD projectors
DVD Player and/or VCR
ELMO projectors are on two of the carts in the Copy Center.
Departments may maintain additional carts for their exclusive use. You may want to check with a department representative
on the availability of these technology carts.
PC Maintenance Routines & Tips Needs
Below are routines and tips for maintaining your computer along with the frequency in which they should be performed.
1. Delete Windows temporary files to remove disk clutter. (Monthly)
Most Windows programs store files on your computers temp folder as part of their normal operation. While
some of these files get flushed from the system periodically, others remain in this directory. As long as no
programs are running, a user can safely delete these files. Follow this procedure if using Windows 9x / ME:
Close any open programs
Use Windows Explorer to navigate to C:\WINDOWS\TEMP
All files in this directory can be deleted
Reboot your machine
If using Windows 2000 / XP, follow these steps:

Click Start Programs Accessories System Tools Disk Cleanup
Click OK on the dialogue box that will appear
There will be a box that should have Downloaded Program files and Temporary Internet Files already
checked. Ensure that these boxes are checked and then click OK and then Yes when it asks to confirm
the actions.
2. Delete your browsers disk cache to remove disk clutter. (Monthly)
Internet browsers use disk space for storing recently visited pages. Remove these by following these steps:
Netscape Communicator:
Open Netscape Communicator.
In the upper-left hand corner, click Edit Preferences
In the Category window on the left side of the window, click the plus sign next to Advanced.
Select Cache.
On the right side of the window, click the Clear Disk Cache button.
Microsoft Internet Explorer:

Open Internet Explorer.
Select Tools Internet Options from the toolbar on the top.
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Under the General tab, click the Delete Files button.

If desired, you can modify the allowed size of Internet Explorers disk cache by clicking Settings.
3. Empty your Recycle Bin. (Monthly)
4. Perform Windows Update. (Bi-weekly)

Open a web browser
Go to www.windowsupdate.com
Click the blue text that says Scan for Updates.
After the search is complete, click the blue text that says Review and install updates.
Click the Install Now button
Accept any user agreements that might be presented by Microsoft and follow the onscreen instructions.
NOTE: At some point after browsing to the windows update website, you may be presented with a dialogue box asking you
to install a program from Microsoft. Click Yes if this occurs.
5. Run Scandisk to fix errors on your hard disk. (Monthly)
Programs often create errors on your hard disk. Scandisk is a utility that will find and fix these errors. Follow
these steps to run Scandisk if using Windows 9x / ME:
Click the Start button, go to Run

In the Open field, type scandisk and click OK
Run a Standard scan of drive C:
If using Windows 2000 / XP, follow these steps:

Double click My Computer
Right click the C:\ drive and then click properties
Click the Tools tab and then the Check Now button
Check both of the check boxes and then click Start
6. Run Disk Defragmenter to speed up disk access time and disk efficiency. You may want to disable your screen
saver before your run this utility. (Monthly)
For Windows 9x / ME, follow these steps:
You can find this utility by clicking Start Run. Type defrag and click OK
For Windows 2000 / XP, follow these steps:
Double click My Computer

Right click the C:\ drive and then click properties
Click the Tools tab and then the Defragment Now button
Click the (C:) drive at the top of the window and then the Defragment button.
7. Make sure data is stored in subdirectories rather than the root directory and make regular backups of these folders.
(Daily)
8. Always backup your data before upgrading your operating system or applications. (As needed)
9. Keep media and documentation that come with the computer, software and accessories.
10. Use new, clean paper when printing on laser printers.
Using paper that has previously been run through a laser printer often leaves residue inside the printer, damaging
its printing mechanism. (If you want to save a tree, may we suggest that you take used paper to the local recycling
center.)
11. Do not delete programs manually. Use your computers built-in utilities to remove programs.
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PDAs (Personal Data Assistants)

Generally, there are two types of PDAs, ones that run Palm OS and others that run the Pocket PC OS. The College supports
the PDAs that run the Palm OS. Most people purchase products from Palm and Handspring. The major reason we support
the Palm OS-PDAs is that they synchronize with Netscape Calendar.
PC Troubleshooting FAQ
1. My PC repeatedly gives me illegal operation errors and/or blue screens. Whats wrong?
2. I get a The system could not log you onto the network error. Whats wrong?
3. I get a You are trying to login to too many workstations simultaneously error. What should I do?
4. What are some upkeep/maintenance routines I can do to keep my PC running efficiently?
5. I get an out of disk space error when trying to save files on a network drive? Whats wrong?
6. Why am I getting a This operation has been cancelled due to restrictions error?
7. I cant get Pegasus to run and/or I cant see any network drives. Whats wrong?
8. My computer does not boot. What can I do?
9. Im having problems printing. What can I do?
10. What do I do if I have a problem with my PC that is not listed in this FAQ?
1. My PC repeatedly gives me illegal operation errors and/or blue screens. Whats wrong?
Most frequently, errors such as these occur due to program bugs or hardware errors. Occasional occurrences of such
errors are considered normal, but if they begin to happen frequently, write down all information, including the specific
error message, what programs were running, etc. and contact the support personnel at support@humec.ksu.edu.
2. I get a The system could not log you onto the network error. Whats wrong?
First open the context settings of the Novell login window by clicking Advanced and filling in the fields as follows:
The context field should be one of the following:

atid.justin, dean.justin, fshs.jusin, hn.justin, or
hrimd.justin depending on your department.
If these three fields are filled out correctly, then either the username or password you entered is incorrect. Retype both
fields to make sure they were typed correctly. If you have forgotten your password, contact one of the support
personnel in Justin 122A to setup a new one.
3. I get a You are trying to login to too many workstations simultaneously error. What should I do?
This error occurs when the number of workstations you are currently logged onto exceeds the number of concurrent
connections granted to your user account. Be sure you are logged off of any other workstations and try again. If the
error message continues, try rebooting the machine to clear the connection to the server. If the problem persists, contact
the personnel in Justin 122A to clear all connections.
If you would like to request more connections, please send an e-mail to support@humec.ksu.edu.
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4. What are some upkeep/maintenance routines I can do to keep my PC running efficiently?
There are a few routines that are part of normal PC maintenance that you can run, see PC Maintenance Routines &
Tips on the previous page.
5. I get an out of disk space error when trying to save files on a network drive? Whats wrong?
By default, most users are allocated a total of 100 megabytes on the network drives. If you get such an error while
saving to one of these drives, this means you have exceeded your disk space quota. To resolve this problem, first check
your network directories (H:, S:, & W:) for files that can be deleted. You can also check your e-mail folders for old
messages that can be deleted.
If you have taken these steps and feel that you need more disk space, please e-mail us at support@humec.ksu.edu
6. Why am I getting a This operation has been cancelled due to restrictions error?
Certain PCs have restrictions placed on them to restrict what programs users can run. Often, these users are graduate
students, graduate assistants, and undergraduate students. If you are member of one of these three groups and you
would like a program added to the list of allowed programs, send an email to support@humec.ksu.edu including the
name and a short description of the program.
If you are not a restricted user and are receiving this error, chances are a restricted user has logged onto the PC you
are working on, and thus placed their restrictions on it. In this case, contact the support personnel at
support@humec.ksu.edu to resolve the issue.
7. I cant get Pegasus to run and/or I cant see any network drives. Whats wrong?
Make sure you are logged into the HUMEC network. Click Start Programs Novell Netware Login.
Enter your account information in the Novell Login window to logon. For more detailed instructions, see Logging into the
HUMEC Network on Page 2. If this does not correct the problem, contact the support personnel in Justin 122A.
8. My computer does not boot. What can I do?
There are many reasons that can cause a PC not to boot. Answer the following questions:
a. Is the computer on?
When you press the power switch, do the lights on the front of the case turn on? Do you hear a hum coming
from the case? Did you hear a single beep or series of beeps coming from the case? If you dont notice any or
all of these, check the power connection for the PC. Also, check and make sure any power supplies or surge
protectors that your PC is connected to are on.
b. Is the monitor on?
If the PC is turned on, a light on the front of the monitor should turn green. If the light isnt on, check to make
sure that the monitor is plugged into the power outlet and that it is turned on. If the light is on, but is an amber
color instead of green, check that the PC is on, and check the monitors connection to the PC.
c. Is there a disk in one of your disk drives?
If there is a disk (floppy, Zip, or even CD-ROM) inserted in one of your drives, it can cause your PC not to boot
properly. Remove any disk(s) and restart the computer.
If you have taken the above steps, and your PC still will not boot, contact the support personnel in Justin 122A.
9. Im having problems printing. What can I do?
There are many reasons that can cause a printer not to print. Answer the following questions:
a. Is the printer you are printing to on and ready?
Make sure the printer is powered on, on-line, and does not have any error messages displayed.
b. Are you printing to the correct printer?
Within the print dialog box of the program you are trying to print from, make sure that the specified printer is the
one you wish to print to.
If you have taken the above steps, and your printer still will not print, try rebooting your PC and try printing again. If you
continue to have trouble, contact the support personnel at support@humec.ksu.edu.
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10. What do I do if I have a problem with my PC that is not listed in this FAQ?
HUMEC support personnel are always willing to assist you in resolving your PCs problem. You can reach us at:
support@humec.ksu.edu
K-State IT Resources
K-State UNIX E-mail
To setup your Central Computing ID visit: http://eid.ksu.edu. For answers to your questions about K-States Central E-Mail
Services go to: http://www.ksu.edu/cns/services/e-mail/. Specific questions should be directed to CNS.
You can forward e-mail from your UNIX account to your HUMEC address. To change or view your e-mail forwarding for your
UNIX account go to: http://www.ksu.edu/forward/.
There are two ways to change your password on the UNIX system:
Visit: http://eid.ksu.edu
Go to the Info Tech Help Desk, 313 Hale Library. Remember to bring your photo ID.
You can access your UNIX e-mail using any POP or IMAP compliant e-mail program. We suggest one of the following three
methods:
Web Mail: CNS offers the ability to access your e-mail over the web. Visit: http://webmail.ksu.edu.
Pegasus: If you have Pegasus installed on your computer at home or elsewhere, Pegasus can be used to access
your UNIX account. Refer to the section Remote Access of Your HUMEC Mailbox in this handbook to configure
Pegasus for UNIX. The changes to be made to the Pegasus configuration are the POP servers name
(pop.ksu.edu) and you will need to enter your UNIX account information.
Unix Access: Log on to the UNIX system using telnet or SSH, type pine.
KSU Dial-In Internet Access
K-Staters can access the Internet by using KSU Telecommunications Dial-In Internet access. The Telecommunications web
site contains all of the information you need to establish an account and setup your computer to connect to the Internet. The
site can be found at: http://www.telecom.ksu.edu/dialin/.
A few things to note about dial-in access:
Dial-In Access is setup in the Dial-up Networking folder. First, make sure you have Dial-up networking installed.
You can check by opening My Computer and looking for a Dial-Up Networking folder. A step-by-step walkthrough of
how to set up your connection and modem can be found at: http://www.telecom.ksu.edu/dialin/dialfaq.html
A dial-in connection through the University allows you to access all the University resources. Some University
resources require you to be originating from a KSU IP address, for example: Hale Library resources.
Web Site Hosting
The University offers space on their web server to host a web page. The process requires a small amount of UNIX
knowledge since setting up the account must be done on UNIX. However, a step-by-step description of the process can be
found at: http://www.ksu.edu/tools/creating-personal-page.html. A list of tools and How-To documents can be found at:
http://www.ksu.edu/tools/
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Training
The Information Technology Assistance Center (iTAC) offers:

Computer instruction
Online and computer based training
Technology classroom training
Information on iTAC programs and a calendar of events can be viewed at: http://main.itac.ksu.edu/training/default.htm
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Glossary
Client A computer that requires or requests a service from another machine (a server).
Dial-In Connection A connection to a network (usually the Internet) provided by dialing a phone number with a modem
and making an analog connection to another modem. This connection allows data to be transmitted
between the two.
eID eID is short for "electronic ID", and is the name for K-State's comprehensive computer ID.
E-mail Business An optional item that can be appended to an e-mail that contain a users contact information.
Card
E-mail Loop The process in which e-mail accounts automatically forward messages to each other. This creates an
unending string of e-mails between the two accounts.
E-mail Client A software package that allows a user to manage, send and receive e-mail. Pegasus is an example of
an e-mail client.
E-mail Signature A pre-defined set of text that is appended to the bottom of each e-mail message that is sent. Typically
this includes things such as full name, location, and contact information.
Ethernet A type of networking architecture. It provides standards for the hardware that is necessary to connect
multiple computing devices together. It uses either coaxial or twisted pair wiring to connect devices. It
is typically used for LAN communications. It can operate at speeds of 10/100/1000 Mbps.
Ethernet Cable A piece of cabling (Category 5 wire is used for the HUMEC network) that is capable of carrying
Ethernet signals and is used to connect a network device (computers, printers, etc.) to the network.
Ethernet Switch A device that connects multiple Ethernet devices or segments of Ethernet networks together. It
performs filtering and forwarding services.
FTP File Transfer Protocol (FTP) allows users to transfer files to or from a server to a client machine.
Gigabyte (GB) A unit used to measure data capacity. A gigabyte is approximately 1,000 megabytes.
IMAP Internet Messaging Access Protocol (IMAP) is an e-mail protocol. It provides access to your network
mailbox while connected to the server. You can view messages, create folders or delete messages as
if your e-mail was on your local computer. This protocol is available through K-States and HUMECs
Web Mail service.
IP Address A unique address assigned to every computer connected to the Internet. You can think of it as a
computers street address.
LAN Local Area Network (LAN) is a group of computers physically connected, sharing resources in the
same general vicinity. The HUMEC network would be considered a LAN. Kansas State University
would be considered a WAN (Wide Area Network) because of the different technologies used to
connect computing resources and the geographic distance it covers.
Listserv A mailing list of e-mail addresses that receives e-mail messages and forwards that e-mail to all the
members of the list.
Mapped Drive A data storage area that resides on another computer but has been assigned a drive letter on your
computer. This allows you to access remote storage as though it were a local drive. On our network,
drives H:, S: and W: are mapped network drives.
Megabyte (MB) Megabyte is a unit used to measure data storage capacity. All data is stored in computers as bits
(ones and zeros). There are 8 bits in a byte and approximately 1,000 bytes in a kilobyte (KB). There
are about 1,000 KB in a megabyte. So, 1 MB is about 8,000,000 bits or 1,000,000 bytes.
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Megahertz (MHz) Measures the number of clock cycles (changes in electric current) in millions per second. One MHz is
equal to 1,000,000-clock cycles/second. This is one indicator of how fast a computer can process
data.
Mirrored Drives A pair of hard disk drives configured so the contents of one drive are duplicated or mirrored. This
provides redundancy in the case of a hard drive failure.
Network Computing resources (computers, printers, servers, internet connections) that are connected and
shared.
Network Card A device in a computer that provides the physical connection to a network. Also known as a Network
(NIC) Interface Card.
Novell Client Software that allows the computer to authenticate and use services provided by a Novell server.
Novell NetWare An operating system that runs on servers and provides network services. The HUMEC servers run
Netware.
Pentium The name of a family of Intel processors. These processors range from 75 MHz To 3.06 GHz (with the
top speed continuing to rise). These processors have become the standard for desktop PCs.
Personal Digital A small electronic device that helps manage personal data, such as, calendar, address book,
Assistant (PDA) notepads, etc. Palm Pilot and Handspring Visor are popular brands on campus.
Pmail Folder This folder is located in your home directory (H: Drive). It contains the e-mail that is accessible using
Pegasus Mail. You should not attempt to manually edit these files.
POP3 Post Office Protocol 3 (POP3) is an e-mail protocol. It provides one of the most popular ways to
receive e-mail; the server stores e-mail until a client connects and requests their messages. The e-mail
is then stored on the local computer.
RAM Random Access Memory (RAM) is the physical memory your computer uses to temporarily store data.
In the multi-processing computer environment its importance has increased in determining overall
speed of a computer. RAM is commonly measured in MB.
RAID 0 Redundant Arrays of Inexpensive Disks. Striping: combining two or more physical hard disks to create
one logical drive.
RAID 5 Redundant Arrays of Inexpensive Disks. Combining three or more physical hard disks to create one
logical drive that will continue to function if one of the hard disks fails.
Rich Text Format A type of text formatting commonly supported by word processing programs on multiple platforms. This
format is useful if sending documents to people who do not have the same type of word processor.
Server A computer that delivers services to clients. There can be many different types of servers depending
on what services (e-mail, web, ftp, file services) they offer. A server is often a specialized computer
designed for performance, dependability, and fault-tolerance.
SMTP Simple Mail Transport Protocol (SMTP) is a protocol used to address and direct e-mail over the
Internet. The SMTP server for our college is: smtp.humec.ksu.edu.
TCP/IP Transmission Control Protocol/Internet Protocol (TCP/IP) is the protocol used for Internet and many
networks communication.
Virus Computer code that causes malicious or unwanted changes to a computer. Currently, Norton AntiVirus
protects our computers against viruses.
Win 9x A name denoting one of either the Windows 95, Windows 98, and Windows ME operating systems.
WebMail A function of an e-mail system which allow users to check their e-mail using an Internet browser .
26
______________________________________________________________________
Appendix A: HUMEC Network Account Application Form

Form available at http://www.humec.ksu.edu/support/application.html
K-State EID: ___________________________________________________
Last Name: ___________________________________________________
First Name: ___________________________________________________
Department: ___________________________________________________
Telephone: ___________________________________________________
Location: ___________________________________________________
Account Type: Faculty Staff Student
E-mail Forwarding: No Yes, to: ____________________
Expiration date (if known): ___________________________________________________
Comments: ___________________________________________________
___________________________________________________
___________________________________________________
Listserv Subscription: ATIDADM FACULTY HNFAC

(You will automatically be
subscribed to your departments
listserv.) ATIDFAC FOODS HNGRAD
ATIDGRAD FSHSADM HNGRDFAC
CLASS GALICHIA HRIMDFAC
CSDGRADS HEGRDFAC HRIMDGRD
CSDUNDER HNEXT SACGRAD
EDWSTAFF HNF-S SENSORY
Approved __________________________________ Date _______________________
27
______________________________________________________________________
Appendix B: HUMEC Network Directory Security Form

Form available at http://www.humec.ksu.edu/support/security.html
Name: __________________________________________________
Department: __________________________________________________
Telephone: __________________________________________________
Location: __________________________________________________
Name of File(s)/Directory __________________________________________________
User Names: Access Type
________________________ Full Access Read Only Read & Change
Comments: ___________________________________________________
___________________________________________________
___________________________________________________
Date ____________________
28
______________________________________________________________________
Appendix C: Network File Recovery Form

Form available at http://www.humec.ksu.edu/support/recovery.html
User Name: ___________________________________________________
Department: ___________________________________________________
Telephone: ___________________________________________________
Location: ___________________________________________________
Location of File(s)/Directory Home Shared Workarea
Name of File(s)/Directory ___________________________________________________
Date File Deleted: ___________________________________________________
Backup You Would Like The File(s)

Last Available Backup Other: ____________________
Restored From:
Comments: ___________________________________________________
___________________________________________________
___________________________________________________
29
______________________________________________________________________
Appendix D: Listserv Application Form

Form available at http://www.humec.ksu.edu/support/listserv.html
Moderators Name: ___________________________________________________
Moderators E-mail Address: ___________________________________________________
Moderators Department: ___________________________________________________
Moderators Telephone: ___________________________________________________
Location of Moderator: ___________________________________________________
Name of Listserv (up to eight alpha/numeric

___________________________________________________
characters)
Short Description of Listserv ___________________________________________________
Please attach a short list of e-mail addresses or send a text file

List of e-mail addresses
containing the addresses to support@humec.ksu.edu
Posts by moderator only: No Yes, only the moderator can post to the list
Block attachments: No Yes, messages with file attachments are not allowed
Non-members may post: No Yes, anyone can post messages to the listserv
Reply to List: No Yes, replies are automatically directed to the listserv
Welcome Text: ___________________________________________________
(a message automatically sent to new

___________________________________________________
members)
___________________________________________________
Date ____________________
30

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Human Ecology Network Handbook

College of Human Ecology

INTRODUCTION TO THE HUMEC NETWORK 1

HUMEC Technology Support Policy 1

LOGGING INTO THE HUMEC NETWORK 3

To change your Novell login password: 4

HUMEC NETWORK INFRASTRUCTURE 4

File Storage Services 4

SOFTWARE AND HARDWARE FOR THE HUMEC NETWORK 16

Automated Software Installation 16

Personal Computer Recommendations 18

PC Maintenance Routines & Tips Needs 19

PDAs (Personal Data Assistants) 21

K-State UNIX E-mail 23

KSU Dial-In Internet Access 23

Web Site Hosting 23

Introduction to the HUMEC Network

The Network Support Group

An electronic version of this handbook resides at http://www.humec.ksu.edu/support/handbook

HUMEC Technology Support Policy

o Applications: Centrally manages Pegasus Mail and Symantec AntiVirus

Computer Repair, Upgrades and Purchases

Services for Projects and Grants

Logging into the HUMEC network

To change your Novell login password:

HUMEC Network Infrastructure

Server Operating System Processor Disk Space RAM

HUMEC_BACKUP Novell Netware 5.1 Pentium IV 2.4 GHz 450 GB RAID 5 2 GB

HUMEC_WEB Windows 2000 Dual Pentium III 550 MHz 25 GB RAID 5 1 GB

File Storage Services

Network Space Quotas and Storage Tips

Server File Storage Tips

Remote Access of Network Files

Create a new profile by pressing New

Backup of Network Files

Network Backup Process

Remote Access of Your HUMEC Mailbox

The name of the POP server is: pop.humec.ksu.edu

Direct your browser to: http://webmail.humec.ksu.edu

Internet Explorer (6.0) Netscape (4.79)

Click: Yes Window 1: Click: Next

A logon dialog will appear asking you to enter your

Pegasus E-mail Client

Adding E-mail Attachments

There are four options provided by Pegasus in dealing with attachments:

Open: Attempts to open the attachment in Pegasus.

Delete: Removes the selected attachment from the message.

Print: Prints the selected attachment if it is in a printable form.

New Mail Folder:

The Distribution List Manager has five actions it can perform.

Delete: Permanently removes the selected list

Save: Saves the currently selected distribution list

Find: Searches the contents of a distribution list for text

Addresses: Opens the Addressbook to add addresses to this list

Addressing a message to a distribution list:

Using Pegasus Remotely

Install and then launch the Pegasus software

For more information please check:

Pegasus Frequently Asked Questions: http://www.pmail.com/

Changing Pegasus Passwords

Listserv Name* Listserv Description Listserv Name* Listserv Description

ADD list_name emailaddress PW=password adds e-mail addresses to the listserv

HUMEC Network Printers

Approved ____________ Date _