Manual de Instalacion Cable Coaxial Por BRIGHTHOUSE

Tampa Bay Division
Proudly Serving the Divisions of Bright House Networks
Coax Cable
Installation Specifications Manual
Copyright Information
Issued: 08/14/2006
All Rights of Use and Reproduction Reserved
Copyright 2006 Bright House Networks
SME: Tampa Bay Division Regional Trainers
Writer: Muggs Young

Bright House Networks
Coax Cable
Table of Contents
1. DRESS CODE.............................................................................................................. 1
DRESS CODE OVERVIEW................................................................................................. 2
PERSONAL APPEARANCE ................................................................................................ 2
REQUIRED UNIFORM CODE ............................................................................................. 3
2. CUSTOMER SERVICE ................................................................................................ 4
EDUCATING CUSTOMERS ................................................................................................ 5
Printed Material ...................................................................................................... 5
INTERNAL/EXTERNAL CUSTOMERS ................................................................................... 5
CUSTOMER SERVICE CHECKLIST ..................................................................................... 6
Behavior ................................................................................................................. 6
Communication ...................................................................................................... 7
Actions ................................................................................................................... 8
3. COMPANY VEHICLES ................................................................................................ 9
VEHICLE RESPONSIBILITY .............................................................................................. 10
DRIVER TRAINING ......................................................................................................... 10
4. SAFETY...................................................................................................................... 11
SAFETY CHECKLIST ...................................................................................................... 12
TOOLS.......................................................................................................................... 13
TOOL SAFETY ............................................................................................................... 15
DRIVING SAFETY ........................................................................................................... 16
5. TASKS........................................................................................................................ 17
ARRIVING AT THE CUSTOMER LOCATION ........................................................................ 18
INSIDE THE LOCATION ................................................................................................... 20
THE INSTALL ................................................................................................................. 21
6. SPECIFICATIONS ..................................................................................................... 22
GROUNDING SPECIFICATIONS ........................................................................................ 23
DROP TAGGING ............................................................................................................ 24
Cable ID Marker Tags.......................................................................................... 24
Drop Tagging Note............................................................................................... 24
INTERIOR ROUTING ....................................................................................................... 25
EXTERIOR ROUTING ...................................................................................................... 27
AERIAL INSTALLATION ................................................................................................... 29
Vertical Clearances ....................................................................................................31
AERIAL SPECIFICATIONS................................................................................................ 32
At the Tap............................................................................................................. 32
At the Midspan Clamp................................................................................................33
At the Lift Pole............................................................................................................33
At the P-Hook.............................................................................................................34
At the Wallbox ............................................................................................................34
UNDERGROUND SPECIFICATIONS ................................................................................... 35
Underground Installation...................................................................................... 35
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Underground Drops ............................................................................................. 36

At the Pedestal...........................................................................................................37
13MM COAX ................................................................................................................. 38
Cement Boring ..................................................................................................... 39
Water Jetting ..............................................................................................................39
Driving a Pipe.............................................................................................................39
TRAILER STAKE ............................................................................................................ 40
RV INSTALLATION ......................................................................................................... 41
Completed Installation Pictures ........................................................................... 42
CONVERTER INSTALLATION ........................................................................................... 43
DROP SPECIFICATIONS ................................................................................................. 44
Drop Connector Specifications ............................................................................ 44
Connectors........................................................................................................... 45
WEATHERPROOFING ..................................................................................................... 46
At the Aerial Tap .................................................................................................. 46
At the Underground Tap ...................................................................................... 46
At Points of Entry ................................................................................................. 46
FITTING SPECIFICATIONS AND TRAPS ............................................................................. 47
At the Tap............................................................................................................. 47
At the Ground Block (With or Without a Wallbox)................................................ 47
At the Splitter........................................................................................................ 47
INSTALLATION COMPLETIONS......................................................................................... 48
Drop Reconnect ................................................................................................... 48
Voluntary Disconnect ........................................................................................... 49
SPECIFICATIONS DIAGRAMS .......................................................................................... 50
13mm Coax.......................................................................................................... 51
13mm Coax with A/O ........................................................................................... 52
Underground Install.............................................................................................. 53
Aerial to Underground.......................................................................................... 54
Boxing the Pole .................................................................................................... 55
Side Elevation ...................................................................................................... 56
2, 3, 4 Wrap.......................................................................................................... 57
Single Outlet Wallbox........................................................................................... 58
Wallbox with Splitter............................................................................................. 59
Wallbox with Amplifier.......................................................................................... 60
Wallbox with Amplifier and ABS........................................................................... 61
7. VOLTAGE .................................................................................................................. 62
VOLTAGE OVERVIEW ..................................................................................................... 63
BONDING TO POWER ..................................................................................................... 63
TESTING FOR VOLTAGE ................................................................................................. 64
NON-POLARIZED PLUGS ................................................................................................ 64
8. HIGH-SPEED ONLINE INSTALLATION ................................................................... 65
HIGH-SPEED ONLINE INSTALLATION PROCEDURES ......................................................... 66
INSTALLATION PROCEDURES FOR RESIDENTIAL AND MULTIPLE ISP ACCOUNTS FOR SINGLE
FAMILY DWELLINGS....................................................................................................... 68
Self Install............................................................................................................. 68
Full Install ............................................................................................................. 69
ACTIVATING ACCOUNT .................................................................................................. 70
INSTALLATION PROCEDURES: RESIDENTIAL MDU BUILDINGS ......................................... 71
INSTALLATION PROCEDURES: COMMERCIAL CUSTOMERS ............................................... 72
APPENDIX A: PHONETIC ALPHABET.......................................................................... 73
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APPENDIX B: RESIDENTIAL SETTINGS SHEET......................................................... 74
APPENDIX C: COMMERCIAL SETTINGS SHEET........................................................ 75
GLOSSARY ...................................................................................................................... 76
INDEX ................................................................................................................................. 1
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1. Dress Code
This chapter discusses the following topics:
Dress Code Overview

Personal Appearance
Required Uniform Code
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Dress Code Overview

Bright House Networks strives for excellence and quality. This extends to the installers
appearance and uniform. As an installation employee you must:
Familiarize yourself with and meet all personal appearance requirements.

Familiarize yourself with and meet all dress/uniform requirements.
Personal Appearance
Personal appearance is the first thing a customer notices when they greet an installer.
Upon arriving to a customers home, review the following list and make sure that you
meet each requirement.
Hair is clean and combed. Mustaches and beards are trimmed and neat.
Shirts are as clean as possible and tucked in. Bright House Networks
recommends keeping an extra shirt on hand. Shirts must be worn at all
times.
Hands and face are clean.
Check appearance before entering customers home.
Remove sunglasses from your face or top of your head.

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Required Uniform Code

The following list contains dress requirements for each installer. Verify that you meet
each requirement listed below.
The uniform must be clean and contain the company name and logo.
Shirts must be sleeved and collared with no holes.
Uniform pants must be clean with no holes.
ID tag must be visible when entering the home.
Boots must be approved linemans boots.
NOTE: Uniforms are not to be worn into establishments that serve alcohol when not on duty.
The following illustration depicts the proper Bright House Networks uniform.
NOTE: Any technician reporting to work without proper dress and ID may be refused work for the
day and/or until all uniform code requirements are met.

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2. Customer Service
The customer is the most valuable person in the cable TV industry. Bright House
Networks exists for the sole purpose of providing entertainment and information to the
customer. When a customer decides to purchase our product, a representative is sent to
their home to perform the installation. The installer becomes the interface between the
customer and Bright House Networks. In the customers eyes, the installer is Bright
House Networks. Your appearance, mannerisms, abilities, knowledge, and attitude are
what the customer remembers. As the installer, you set the tone of the relationship
between the customer and the company. A negative company image could take years to
change and in the meantime, causes damage to the companys image and lost revenue.
It is extremely important that the first impression be a good one!
Educating the Customer

Internal Customers
Customer Service Checklist

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Educating Customers
Many of the repeat service calls today can be avoided if every opportunity is taken to
educate the customer on the operation of the equipment in their home. When Bright
House Networks responds proactively and educates the customer in product use without
being required to do so, the company shows that it cares about its customers.
Printed Material
Bright House Networks provides and updates: channel cards, VCR handouts,
promotional brochures, and various other materials designed to aid in explaining
operatives to the customer. When giving the customer printed material installers should:
Leave information packets with new customers.

Take a few extra minutes to explain the contents and answer any questions.
Try to answer any questions the customer has. If you do not know the
answer, admit it and try to get them in touch with someone that does know.
Remind the customer that service calls are free, and if should they
experience any difficulties or poor reception, they should not hesitate to call
611.
Internal/External Customers
Bright House Networks has 2 types of customers: internal and external. An internal
customer is a person that works at Bright House Networks, while an external customer is
a person to whom Bright House Networks sells products. Both internal and external
customers should be treated with respect. Internal customers are often friends and
acquaintances and this should have no bearing on the professionalism displayed when
dealing with them. While a degree of informality may exist between coworkers, the same
goodwill that is extended to external customers must be extended to internal
customers.

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Customer Service Checklist

To ensure exceptional customer service, observe the following checklist when performing
work at a customers home.
Behavior
Use the walkways and sidewalks when possible.
Be on time. If you are late, admit it and offer any compensation that the
company provides for missed appointments. Do not make the customer
ask for it.
If you have to leave the property to track a feeder problem, inform the
customer and return ASAP to update them.
Meet allotted time frames.
Never smoke on a customers property.
Refrain from physical contact with any person while performing your work.
Do not engage in lewd or suggestive comments or behavior.
Never open a closed door without permission from the customer. The room
may be occupied or contain items that are not our business.
Treat the customer, their families, and possessions, as you would wish yours
to be treated.
Consumption of alcohol, use of a controlled substance, or use of non-
prescribed drugs during work hours, and/or while operating company
equipment or vehicles, is strictly prohibited.
Refuse offers of alcoholic beverages.
Be considerate, but careful, when dealing with pets.
Take care not to smudge walls or furniture.
Cleanliness and neatness of appearance is required. For details, refer to
chapter 2, Dress Code.
When the work is complete, demonstrate that the problem is corrected and
ask them if they are satisfied.
If possible, do a follow up visit or phone call to make sure everything is still
okay.

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Communication
Use company provided communications rather than the customers phone to
contact the office.
Do not engage in gossip or discuss other employees in a negative light.
Do not complain about the company or the work being performed in any way.
Remain upbeat and positive.
Try to answer any questions the customer has. If you do not know the
answer, admit it and try to get them in touch with someone that does know.
Introduce yourself and use the customers last name if it seems easy to
pronounce. If you are unable to pronounce their name, ask them to
pronounce it.
If anything unusual happens, keep your supervisor informed of it. Do not let
an upset or irate customer catch your supervisor off guard.
Do not use technical jargon and do not overeducate them on repairs. Keep it
simple and to the point, if the customer inquires about what you found.
Be a good listener. To show that you are listening, repeat the question as
part of the answer.
Speak clearly and make eye contact often.
Arguing or losing your temper with a customer, or even a potential customer,
is not acceptable. If you have a problem or situation that cannot be resolved
calmly, call your supervisor.
Never use loud, vulgar, profane, or obscene language in public or in the
presence of a customer.
Do not engage in idle conversation or gossip.
Written orders are needed from the office before performing any work for a
customer. Do not give free service, equipment, wiring, additional outlets,
etc., without such written orders.
Do not recommend any brand of TV, electronic equipment, or any particular
TV repair shop.
Avoid discussions/comments that pertain to current events, politics, or
religion.

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Actions
Do not climb on fences or trees when another route is available.
Carefully check the cleanliness of your boots before entering the home.
NOTE: Use booties provided by Bright House Networks to keep the customers home clean.
Be conscientious of children in your work area. Do not leave potentially

dangerous tools or equipment within their reach (this includes step and
extension ladders).
Whenever possible, personally check to make sure all the customers
services are working properly throughout the home. Do not take their word
for it. Check it out thoroughly yourself.
Educate the customer on aspects of the cable system that they can control
(i.e., operation of TVs, VCRs, DVD players, converters).
To avoid making excess trips into the customers home, take the appropriate
tools and equipment in with you.
Never deny or conceal any damage that you have done to a customers
home or property. Bring it to the attention of the customer, apologize, and
then follow company procedures for reporting and handling damage
complaints.
Use the customers restroom only when cleaning an injury.
Get the customers permission to remove tree limbs.
Remain on walkways, when possible.

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3. Company Vehicles
Company vehicles, shown below, are loaned to employees for temporary use to ensure
completion of work.
Vehicle Responsibility
Driver Training
Bright House Networks Company Vehicles
Bucket Truck
Service Van
Install_bhnvehicles_110904_V_MY

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Vehicle Responsibility
If you receive a company vehicle, you are responsible for that vehicle. The following list
contains vehicle responsibilities.
Keep the vehicle fueled at proper intervals.
NOTE: Fleet gas cards are to be used to fuel company vehicles, only!
Schedule lubrication, oil changes, and other maintenance requirements as

needed.
NOTE: Bright House Networks recommends performing vehicle maintenance every 3000 miles.
Keep the vehicle clean.

Maintain the materials and tools needed to complete a normal workload.
Maintain a valid Florida drivers license.
Pay all traffic violations and fines.
Secure the vehicle and its contents.
Operate the vehicle in a safe and courteous manner.
WARNING! Any employee convicted of reckless driving, driving under the influence of alcohol or
drugs, hit and run, etc., is subject to disciplinary action, up to and including, termination!
Driver Training
You must attend driver training if:
If you are involved in a collision, you must undergo substance screening.

If you are found to be at fault in an accident, you must complete defensive
driver training at the Tampa Bay Area Safety Council.
If you are found to be at fault in second accident, you must complete
advanced driver training at the Tampa Bay Area Safety Council.
If you are found to be at fault in 3 accidents within a 2-year period, you may
be subject to disciplinary action, up to and including, termination.
If you accumulate more than 8 points on your driving record within a 1-year
period, you may be subject to disciplinary action, up to and including,
termination.

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4. Safety
Your safety and the safety of others should be your first concern. You must be alert
at all times. Be aware of your surroundings: children, pets, weather conditions, and
traffic. No job is done right, if it is not done safely! Bright House Networks does not
want, nor expect, you to expose yourself to unsafe conditions for the sake of
providing superior service. Safety is a primary concern and Bright House Network's
responsibility includes:
Providing safe tools and equipment for our employees.
Providing training in safe methods and procedures.
NOTE: Remember, the ultimate responsibility for on-the-job safety rests with you.

Safety Checklist
Tools
Tool Safety
Driving Safety

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Safety Checklist
Most accidents are caused by carelessness or when you do not check equipment and
working conditions for safety. You must:
Perform safety inspection checks on all equipment before each use. All tools
and safety gear are subject to daily wear and tear in the field. Proper care
and inspection ensures safe operation.
Stay alert and aware of all conditions that exist around you.
Always lift with your legs, not with your back. Back injuries are the most
common type of injury in our industry.
Carry extension ladders with the wide side towards the body, the feet
leading, and the strand hooks in the locked-in position. When storing or
transporting the ladder, the ladder should lay with the wide side down, the
strand hooks in the locked-in position, and the rungs of both sections tied
together.
The following items are required for climbing:
Hard hats
Linemans boots
Safety Strap
Climbing Belt
Practice 3-point contact climbing.
Never tie drop cable or hand line to your person or body belt. Use a break
away clip.
Inspect each pole for location of power and conditions before you climb.
Some things to look for include:
Rotted, leaning, cracked, or hollow poles.
o Stab the base of pole with AWL/screwdriver to check for rotting
conditions.
Hazards at the base of the pole.
Anything that impedes your ascent or descent.
Never climb during an electric storm.
Never allow wires, hand lines, or ladder ropes to hang near traffic.
Never mishandle or damage other utility company equipment.
Never leave vehicles, ladders, tools, or other equipment unlocked or
unattended.
Never allow the installation process to interfere with traffic. If necessary,
implement MOT.
Comply with all OSHA, State, County/City, and National Electric Codes.
When climbing, always wear a body belt with safety strap and hard hat.
Use proper safety-on and safety-off procedures.
CAUTION! Keep your safety strap shouldered while ascending and descending!

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Tools
The following table contains installation equipment that every Bright House Networks
installer must carry.
Equipment Quantity Description Picture
Traffic Safety Cones 2 A minimum of 2 cones must be used while

parked.
Place 1 cone at the front of the traffic
side of vehicle.
Place 1 cone at the rear of the traffic side
of vehicle.
Safety Reflector Kit 1 Safety Reflector kit must be placed behind
disabled vehicle to alert oncoming traffic.
Fire Extinguisher 1 Each vehicle must contain 1 extinguisher. These

are used to extinguish any fire. These must be
periodically inspected by a professional firm.
Water Cooler 1 Each vehicle must contain a 2 gallon water

cooler.
First Aid Kit with 1 Each vehicle must contain a first aid kit for minor
Blood Borne injuries. This kit must include a blood borne
Pathogen Kit pathogens kit. If it does not, a separate one is
provided.
Hard Hat 1 All hardhats worn by Bright House Networks

employees must be OSHA approved. The hard
hat must be free from paint, cracks, abrasions,
and chemical burns. The suspension must be
properly fitted to your head. A hard hat is
displayed.
Safety Belt 1 The safety belt is used when climbing poles
whether you are using a ladder or gaffing. You
must inspect the belt each time before use.
Safety Strap 1 The safety strap works in conjunction with the

safety belt. Each strap must have double locking
clasps.

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Equipment Quantity Description Picture
Approved Linemans 1 Pair All lineman boots must meet the following
Boot requirements:
The sole must have a stitched-in steel or
fiberglass shank.
The boot must have a minimum 3/4
well-defined (square) heel.
The upper leather (shaft) must be a
minimum of 6 high
The preferred boot is a lace-up boot,
though pull-on boots are acceptable.
Zippered are not permitted.
One type of acceptable lineman boot is
displayed.
Safety Goggles 1 The safety goggles are used to prevent eye
injuries.
Breakaway Clip 1 The breakaway clip breaks prevents you from

being pulled off of a ladder in the event the cable
is pulled to the ground.
Safety Vest 1 The safety vest draws attention to you while

around traffic.
Pocket Voltage 1 The pocket voltage tester senses voltage on the

Tester wires. It gives you a visual and audible
notification of power.

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Tool Safety
Bright House Networks requires that tools be used safely and properly. To use tools
safely, you must:
Never use electrical power tools if the cords are damaged or conditions are
wet.
Always wear your safety glasses when drilling.
Avoid wearing loose clothing, jewelry that hangs, or long hair that could
become entangled in your drill.
Never use tools or equipment that belong to the customer.
Never use an aluminum ladder.
WARNING! Bright House Networks prohibits the use of aluminum ladders. They are extremely
dangerous electrical conductors.
Extension ladders are to be equipped with self-leveling feet and strand

hooks.
Never cut the polarizing plug on company or customer-owned equipment.
Arrange to obtain proper adapters.
Report any mishap or injury to your supervisor the same day that it occurs.
Do not wait to see if the injury improves.
Use good judgment and common sense.
Never take unnecessary risks while performing your job.
Work in a safe manner. You must practice approved installation methods
and procedures.

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Driving Safety
Bright House Networks requires that you drive safely and properly at all times when
operating a vehicle. You must:
Never use drugs or alcohol on the job.

Drive carefully, courteously, and safely, obeying all state and local traffic
laws.
Ensure all vehicle doors, tailgates, ladders, toolboxes, toppers, etc., are
secure before driving.
Wear a seat belt at all times.
Drive defensively.
Be aware of young children.
Avoid the use of cell phones and two-way radios when driving. If at all
possible, get out of traffic and stop the vehicle before using them.

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5. Tasks
This section contains information for completing tasks, properly. These include:
Arriving at the Customers Location

Inside the Customers Location
The Install

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Arriving at the Customer Location

This section contains instructions for you to use when arriving at a customers location.
When arriving at the location:
1. As you approach the address, note the location of the CATV lines, location, and
routing of the utility attachments to the house, the availability of a tap, and
possible obstructions, so you can begin to plan your job.
2. Park on the correct side of the street.
3. Try to avoid parking in the customers driveway.
4. Do not block the customers driveway.
5. Avoid situations that require backing your vehicle, whenever possible.
6. Place a cone at the front and the rear of the traffic side of vehicle.
7. Check that your appearance is neat, remove sunglasses, have your hand tools,
ID tag, and the work order with you before you approach the home.
8. Have the customer information packet and the converter (if required) with you.
This practice lends credibility to the approach and facilitates planning the job, if
access is gained.
9. Knock on the front door (doorbells are not always reliable).
10. If there is no answer, knock again a little louder.
11. If there is still no answer, take a quick look around the outside of the home, as
the customer may be working in the yard.
WARNING! As you approach the back and sides of the home, look for unleashed dogs!
12. If you still cannot contact anyone, call the customer to verify not home status.
13. Fill out the door tag with the exact date and time.
14. Leave the tag in an appropriate place; preferably on the door.
CAUTION! Using the mailbox is illegal!
15. Do not enter the home if no one is there, even if there is a note requesting you do
so. If you enter, you are legally liable for any damage or for anything that may
turn up missing.
NOTE: You must be accompanied by an adult at least 18 years old!
16. If the person answering the door is a minor, ask for the customer by name. For
example ask for Mrs. Smith. Do not ask Is your mother home?
17. If there is no adult at home, do not enter the home!
18. Ask the child to tell Mrs. Smith that you were there to install the cable and that
she may call the office to reschedule the installation.

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19. Leave a door hanger as a reminder, as the child may not remember.
20. Notify Dispatch of the situation and leave immediately.
21. Do not wait for the adult to arrive unless they are expected momentarily.
22. When an adult answers the door, do not assume that they are the customer.
23. Verify the installation order by greeting the customer by the name on the work
order.
24. Introduce yourself by your first name and the company name, Bright House
Networks.
25. State the reason you are there, and wait for a response.
26. The homeowner, or designated adult, must be present during the entire
installation. They cannot just open the door for you and then leave.
27. If you are late for the appointment, apologize for the inconvenience to the
customer. Do not belabor the situation with excuses and do not become
defensive with the customer. Be friendly, smile, and assure the customer that
you can get right to work.
28. If you are greeted by someone who is drunk, incoherent, partially dressed,
abusive, or if there is a party going on, suggest that you may have come at an
inconvenient time, and ask to come back at a better time. Notify Dispatch and
leave.
29. If greeted by a customer that says they did not order service, verify the name and
address on the work order, and that you are at the right location.
A. Apologize for the inconvenience, note the work order, notify Dispatch, and
leave.
B. If the customer has changed their mind, make an effort to change their mind,
especially if there is an apparent problem that you can help resolve.
C. If they still refuse, thank them and leave.
30. If the customer becomes too friendly and/or makes inappropriate advances, do
not hesitate to politely excuse yourself. Pick up your tools, explain that you need
to return to the office, and leave as quickly as possible. Note the reason on the
work order and notify your supervisor of the situation so that arrangements can
be made to complete the installation.
31. Respect all No Trespassing, Bad Dog, or other warning signs. If a dog prevents
you from accessing the residence or cable lines, ask Dispatch to call the
customer to request that the pet be restrained while you complete the installation.
WARNING! In the even our facility is located on a property with a No Trespassing sign, you are not
permitted on the property without authorization from the owner.
32. If you believe the residence is a health hazard, politely excuse yourself and leave
the premises. Inform your supervisor of the conditions so other arrangements
can be made to complete the installation.
33. Common sense, courtesy, enthusiasm, confidence, accuracy, patience, and
professionalism are the keys to a successful first encounter with the customer.

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Inside the Location

This section contains instructions for behavior inside a customers location. When inside
the location:
1. Once you are greeted at the door and determine that you can begin, wipe your
feet.
NOTE: Be sure your boots are clean before entering the home.
2. Ask the customer to show you the location(s) of the TV set(s) to be connected.
3. Verify the work order for the number to be installed and which sets require a
converter.
A. If the customer wants more than is what is on the work order, try to be
accommodating.
B. Assuming that you have the time and proper equipment, note the changes
and explain any price adjustments to the customer.
C. Notify Dispatch of any changes.
4. If additional equipment is needed, you may be able to pick up equipment at a
satellite office or from a field supervisor. Proceed with the installation.
5. If the set needs to be moved, ask the customer to remove all objects from the top
of the set and anything around it that could be damaged. If the set is in a large
entertainment center, ask the customer to move it to allow you access. Be as
helpful as possible without becoming responsible.
6. Ask the customer to turn on the set, explaining that you are required to check the
operation of the set prior to installation.
A. If the set fails to power up, or if there is a problem with the picture, knobs, or
the set appears to be damaged, note the work order and bring the problem to
the customers attention.
B. Explain that the cable service will not cure the existing problems and that you
do not diagnose problems or repair TV sets.
WARNING! Never remove the back of the set or attempt any repairs under any circumstances! This
procedure helps preventing you from being held responsible for any damage that may be
discovered at a later date!
C. Explain that the set needs to be repaired before the cable is connected and
operational. You can complete the installation if the customer still desires
and they understand that any charges still apply.

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The Install
This section contains installation information. When performing an install:
1. Remind the customer of any COD that may be required upon completion of the
installation.
2. Give the customer any literature regarding channel line-ups, VCR connecting,
pay-per-view services, converter operation instructions, right to privacy notice,
etc.
3. Ask the customer to review the information while you are completing the
installation and state that you are glad to answer any questions when you are
done with your work.
4. Most customers are very concerned about how the installation will affect their
property.
A. Take the time to plan and explain how you intend to do the installation,
listening carefully to their needs, concerns, and suggestions.
B. Show them how the cable will be routed to each outlet, so that they will
understand that the cable will be concealed and as neat as possible.
C. This procedure eliminates any potential misunderstandings and makes the
customer more at ease with the installation process.
5. If a question arises that you cannot resolve, contact your supervisor.
6. If it is a rental property, follow system policies in regard to obtaining the owners
permission before proceeding.
NOTE: The owners permission must be in writing before performing any work on a rental property.
7. A customers home is their castle. Show respect and concern for their home and
possessions. Take your time, be careful, and avoid damage.
8. Once a mutual agreement is reached, inform them you will be in and out several
times and proceed with the installation.

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6. Specifications
The specifications outlined in this chapter are NEC approved and follow Bright House
Networks standards. All technicians must follow these specifications.
This chapter includes the following topics:
Grounding Specifications
Drop Tagging
Interior Routing
Exterior Routing
Aerial Installation
Aerial Specifications
Underground Specifications
13mm Coax
Trailer Stake
Converter Installation
Drop Specifications
Weatherproofing
Fitting Specifications and Traps
Installation Completions
Specifications Diagrams

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Grounding Specifications
A ground block, with provisions for ground wire attachment, is the only approved means
of bonding the cable to the ground electrode. It should be installed on every drop, at
every customer location. It also provides a test point indicating which signal levels can
be checked outside the customers home. Ground wire must not be attached to splitters
with ground connections. The following grounding specifications must be followed:
All grounding/bonding is done with #12 AWG (or larger), jacketed, solid
copper wire.
All drops must be grounded as close to the point of attachment as possible.
The drop is properly bonded to a power ground (primary), a metal conduit
attached to the electric meter can (second choice), the meter can using
proper clamp (third), or water ground if bonded to power (last).
The distance from the ground block to the ground electrode should not
exceed 20. If the path from the ground block to the ground electrode
exceeds 20, #6 AWG copper wire must be bonded to an 8 ground rod at
every 20 interval until the electrode (power) is reached.
NOTE: A ground block mounted 100 from the power ground requires that 5 ground rods, spaced
20 apart, are needed to effectively bond the CATV service to the electrode system. This
procedure also requires supervisory approval.
WARNING! Bonding to telephone company ground electrodes or service terminals is strictly

prohibited!
Never ground to plastic (PVC) pipes.

Never bond to gas pipes.
Ground wire should be run in straight lines from the ground block to the
ground electrode, avoiding sharp bends and/or turns. Long grounds or sharp
bends are not effective in carrying voltage to ground.
All grounding connections must be tight. Scrape the ground electrode to
remove paint, corrosion, and other material before attaching the ground wire
to ensure a sound conductive connection.
Install splitters on output side of ground block.
NOTE: Make sure the ground wire is attached to the ground block. Do not attach the ground
wire to splitters.
Mount ground blocks horizontally (the F-81 barrel must be vertical) to allow
for proper bend radius.
The ground block must be mounted in a wallbox.
The customer Notice of Ground (green/red) tag must be attached to the
ground wire and visible at ground level or at the grounding connection.

Coax Cable
Drop Tagging
Identify and tag all service drops at the tap location. The procedures below are
REQUIRED in all systems in the Tampa Bay Division.
Cable ID Marker Tags

Cable ID markers are a means of permanent identification. They must contain the last 2
digits of the house number.
NOTE: Multi-unit dwellings that contain a letter should be tagged with a white 301 Budco tag
using a permanent marker.
The following table contains drop tags and their descriptions.
Color Description
Green Tag New connects or reconnects. Signifies an active customer

and should be installed on a drop not requiring a trap.
Red Tag Voluntary or non-pay disconnect.
White Tag Installed in place of a green tag, when there is any trap
installed.
Purple Zip Tag Placed on the dedicated high-speed data cable whether it is
in the wallbox or attic.
Orange Zip Tag Installed at tap port location and wallbox. This tag is
installed for Voice Services customers.
Red Zip Tag Installed at the coax fitting on the back of the MTA. This tag
is used to warn customers of service loss in the event the
MTA is disconnected. The tag reads: Service Loss Will
Result If Disconnected.
Drop Tagging Note

When installing a drop tag:
1. When a tag of any color is installed, remove any pre-existing tags.
2. The Installer must write his/her tech number, date, and the customers address
on the new tag, using a permanent marker.
3. Record the tag number on the work order.
4. If the tag has a sticker, remove it and place it on the work order in the tag number
field.
WARNING! Never remove HSO or Digital Phone ID tags unless the customer is canceling that
service.
NOTE: Install all tags, including address ID tags, on the drip loop just before the drop enters the
tap port; this helps to eliminate disconnects in error.
If a trap with a jumper is installed, all tags must be placed on the drops input side of the
trap. This allows them to remain with the drop, should the trap be removed.

Coax Cable
Interior Routing
Observe the following procedures when wiring inside the home from the point of entry to
the TV:
Keep all interior wiring neat and as concealed as possible. Use attics and
crawl spaces whenever and wherever possible to keep cable hidden and
distances short.
If the customer requests a wallfish, follow all system policies (explanation of
charges, etc.) regarding the procedure.
Always drill entry holes from inside out and at a slightly downward angle.
Know where your drill bit is going to exit before starting to drill. Check for
power or telephone wiring, water pipes, pocket doors, and gas lines that may
be in walls or floors.
Wall plates should be used on all inside points of entry and on all through-
the-wall installations. If no plaster (mud) ring exists to fasten the wall plate
and the wall plate is not fastened to drywall, mounting brackets are required.
Wall plates should be of the same color as the electrical outlets and mounted
at the same height, 14 from the floor to the bottom of the plate, unless
circumstances indicate otherwise.
Do not route cables across doorways or in the path of foot traffic.
Keep the point of entry of the cable into the room as close as possible to the
location of the TV. This eliminates the problems of fastening the cable to the
baseboards and wrapping rooms. If wrapping a room becomes necessary,
try tucking the cable into the gap that usually exists between the carpet tack
strip and the wall. Do not remove the carpet from the tack strip!
The maximum length of cable that you are allowed to leave behind the set is
8. This is left for customer convenience and cleaning purposes. Lengths of
cable, which allows the customer to move the TV set across a doorway or
into another room, are dangerous and in violation of Bright House Network's
insurance regulations.
If drilling through carpet becomes necessary, cut a small 1/2 X in the carpet
before drilling. This will allow the drill to pass through the carpet without
unraveling the material. A feed-through bushing will seal the hole and hold
down the carpet.
If interior walls are light colored, use white cable. If the walls are dark, use
black cable.
Avoid any splice in the interior cable.

Coax Cable
Any interior cable installed in vertical shafts, ducts, plenums, or other air-
handling spaces, must be plenum cable as required by the NEC.
Do not use flooded cable for interior wiring. If the exterior wiring from the
ground block to the point of entry is underground cable, connect the exterior
cable to the back of the wall plate, if the space is available.
Keep splitters, splices, and distribution points in places that are common.
Pay extra attention to inside fittings.
Install F-connectors on interior cable carefully and correctly, according to
drop connector specifications.
Check behind existing wall plates to be sure the connectors are up to
specification and barrel splices are installed properly and leakage free.
If the interior cable is damaged during the installation process, replace the
entire cable to the ground block, splitter, or entry splice. Do not splice interior
cable.
If installing a home run through a concrete outside wall with no cavity for a
barrel, rather than forcing the barrel into the wall causing the cable to be bent
beyond its maximum bend radius, use the following procedure:
A. Remove the barrel from the wallplate and run the cable from exterior to
interior through the wallplate for 8.
B. If the home run is underground, proceed to step C. If the homerun is
above ground, proceed to step E.
C. Transition outside in split pipe.
D. At the splice point, wrap underground sealant around barrel and change
to appropriate cable.
E. Leave at least 8 within the home for future repairs that may be
necessary.
Clean up any parts, tools, or debris before exiting the customers home.
Always leave the area you work in clean or cleaner than it was before you got
there.

Coax Cable
Exterior Routing
When wiring the exterior of the home from the ground block to the point of entry, the
following procedures should be observed:
Fasten all exterior cables to the dwelling with stainless, galvanized, or nickel-
plated #6 or #8 screws and approved cable clamps.
Use plastic anchors when required.
Use of plastic siding clips for aluminum/vinyl siding installations. Do not drill
holes in the siding to attach the coax.
When exterior cable is being routed horizontally along the surface of a
building, it should be secured to the surface at intervals no greater than 30.
When exterior cable is being routed vertically along the surface of a building,
it should be secured to the surface at intervals no greater than 30.
Care and pride should be taken when routing exterior cables to conceal the
cable as much as possible and to make vertical and horizontal runs straight
and neat. Horizontal cables should be extremely high on the building (behind
eaves) or extremely low (buried).
Cables that drape or are placed diagonally on the building are unacceptable.
As a rule, no exterior wiring should be visibly routed on the front of the
structure. Always make points of entry on the side or back of the structure.
Exterior wiring should not be messenger or flooded cable, except when cable
is routed underground to the point of entry. Messenger cable should not be
routed on the dwelling after the point of attachment with the messenger wire
attached. Non-flooded cable should not be buried in any situation.
Properly weather-seal all exterior connections.
Any turns or bends in the cable should be at right angles only with a
minimum 2 and 1/2 radius.
Do not use telephone/power attachment clips or entrance holes when routing
cable.
Exterior wiring on a light colored dwelling should be white and on a dark
colored dwelling, it should be black.
Any exterior cables or ground wires placed on the dwelling vertically or
horizontally and lower than 18 from ground level should be in molding for
protection.
Place a 4 drip loop at points of entry that are routed from overhead.
Weatherproof all points of entry using a feed-through bushing and silicone.
Avoid any splice in the exterior cable.

Coax Cable
Drilling through brick, slate, or tile siding may require that you drill from the
outside to the inside of the dwelling. Drilling from within may cause the siding
to chip or crack. Use caution in this situation and make sure you know what
is on the other side of the wall.
Do not attach cable to, or lay cable in, eave troughs or rain gutters.
Do not route exterior cable across pitched roofs, over pools, or over
recreation areas.
NOTE: The cable may cross a flat roof with 0-pitch, if necessary.
Do not route exterior cable from one building to another (i.e., the detached
guest house or garage in the back yard, etc.). These situations often require
another drop.
Take precautions to avoid kinking, crushing, stretching, or nicking the
protective jacket of the cable while routing. If the cable is damaged during
the installation, it must be replaced back to the ground block. Do not splice it
to repair it.
If the homerun is flooded cable and goes under a home or mobile home,
transition to interior wire before entering the home and weather proof
transition with underground sealant.
Clean up any parts, tools, bits of wire, or debris before you leave the
property. Always leave the area you work in as clean or cleaner than it was
before you got there.

Coax Cable
Aerial Installation
The following procedures and specifications describe the proper method for the
installation of an aerial drop as required by Bright House Networks, Tampa Bay Division:
Use RG-6 up to 200'-RG-11 from 200'-300(Check with your system as they

may vary on this).
All aerial drops routed to the customers dwelling must be RG-6 (or RG-11, if
required), 60% braid, black jacketed, messenger cable. The messenger
must be used to tie off and support the cable. No other type of cable or
means of support is accepted.
Aerial drops must be a continuous length of cable from the tap to the ground
block. There are only 2 exceptions. The first is if a piece of cable must be
added in order to reach the tap. In that case, the drop must be verified to be
working properly after spliced. If you splice, follow the specifications for
weatherproofing. The second is if you are faced with a situation where you
will be going from aerial to underground and a lift pole must be used. For this
scenario, follow the steps listed below.
1. Use the messenger from the tap to the lift pole and transition from the
aerial RG-6 to the flooded underground RG-6 before reaching the sub
pole.
2. Tie wrap a 4 loop from each cable together and weatherproof the splice
according to specifications.
NOTE: Make sure the splice is on the top of the loop to avoid water ingress.
3. Attach the loop to the strand then attach the drop to the pole using proper
clamps.
Install a 6 split pipe at the bottom of the pole for protection and bury the last
4.
If no lift pole is needed, a continuous piece of underground flooded cable,
with the split pipe protection, may be used from the tap to the ground block.
Avoid kinking, stretching, or crushing the cable. If the drop is damaged
during the installation process, the entire drop must be replaced.
Aerial drops must not violate property lines. They must follow the route taken
by the power drop from the pole to the house whenever possible.
Protect aerial drops from damage by tree limbs or other obstructions with
cable guard when necessary.
Aerial drops must have a maximum sag of 6 per 50.
Aerial drops must not be attached to any structure that is not located on the
customers property.
Avoid attaching an aerial drop to the front of a customers home, attach at the
side or rear.

Coax Cable
Do not attach aerial drops to trees, chimneys, TV antennas, rain gutters,

lightning rods, power attachments (except in a situation where clearance may
be an issue), or phone attachments. All attachments must be made using
the appropriate pole, line, or house attachment hardware.
If power mast clamp is used, do not attach more than one cable to it.
Aerial drops that are dead-ended at the P-hook, J-hook, mast clamp, or at
the span clamp at the tap are to be secured (tied off) using the 2-3-4 method.
Only J-hooks can be used on lift poles, with no more than 2 drops on a J-
hook.
Do not cross swimming pools, patios, porches, or areas used for recreational
purposes such as basketball/tennis courts, trampolines, etc.
Maintain all aerial clearances in accordance with all NEC, utility, state, and
local codes.
Do not box in pole.

Coax Cable
Vertical Clearances
The table below displays the vertical clearances required to maintain when installing an
aerial drop. Do not adjust the following clearances; contact your lead when in doubt.
Vertical Clearances Distance
Railroad tracks (requires permit) 27

State highway 20
Public street/alley 18
Commercial driveway/waterway (no sail boating) 15
Residential driveway 12
Earth/flat-roofed buildings 8
Lightening rod conductors 6
Transformer/capacitor case (not grounded over 8,700 volts) 5
Power circuits (8,701-50,000 volts) 5
Neon signs 4
Power circuit (0-8,700 volts)/power service line at pole 40
Transformer/capacitor case (grounded), radial clearance of power 30
Power service at building/billboards 24
Street light bracket (not grounded) 20
Street light drip loop/telephone service at pole or building 12
Street light bracket (grounded) 4
Conduit on the pole 2
Swimming pool Within 10 Horizontally

Coax Cable
Aerial Specifications
The following topics are covered in this section:
At the Tap
At the Midspan Clamp
At the Lift Pole
At the P-Hook
At the Wallbox
At the Tap
The following aerial specifications must be performed at the tap:
Attach all drops to the span clamp at the tap. The clamp should attach to the
strand a minimum of 15 from the center of the face of the pole to allow for
safe climbing space and should not be pinching or cutting into the lashing
wire.
Do not cross the face of the pole with the drop (also known as boxing). The
practice violates the required climbing space.
Do not attach more than 2 drops to the span clamp. If more than two are
required, or an existing clamp is full, mount another clamp.
Tie-off messenger cable when dead-ended using the 2-3-4 method as
follows:
Wrap the messenger around the span clamp or P-hook 2 times to secure
it to the clamp.
Wrap the messenger around itself three times to tie it off and provide the
support for the cable.
Wrap the messenger around the cable and the messenger 4 times to
prevent the messenger from separating from the cable.
Remove the messenger wire from the span clamp to the tap for neatness and
flexibility.
Make a 4 expansion loop at the span clamp and secure with plastic tie-
wraps.
Create 2-4 circular loops and secure with plastic tie-wraps.
Tie-wrap the drop from the circular loops, along the cable until it crosses over
the top on the opposite side of the tap.
Form a 4 drip/expansion loop in the cable as it comes off the strand. Install
a fitting for connection to the tap or trap.
NOTE: Many systems differ as to the location of the trap. Traps are installed in-line, with an 18
jumper, and tie-wrapped to the strand.

Coax Cable
Identify the drop by the last two digits of the street address. Use cable ID
markers and a green, white, or orange taplock tag to identify the drop as an
authorized active drop.
Tighten the connectors with 30-inch lbs. of torque and weather proofed per
Bright House Networks specifications.
All unused ports must be terminated for security.
Note any broken ports, splitters at taps, unauthorized service, and CLI
readings on the appropriate form.
At the Midspan Clamp

The following aerial specifications must be performed at the midspan clamp:
Install the mid-span clamp and tighten securely onto the strand without
damaging the lashing wire.
Pull the drop up until proper sag is achieved from the tap to mid-span.
Tie-off the drop in both directions using the 2-3-4 method and make a double
full 4 circle.
CAUTION! When removing a mid-span drop, ALWAYS release the drop from the home first. Failure
to do so may cause you to be catapulted off your ladder. Severe injury or death may
occur. If performing any mid-span work, put your ladder on the opposite side of any
existing mid-span to prevent pressure on it, which may cause it to break, resulting, in
severe injury or death!
At the Lift Pole

The following aerial specifications must be performed at the lift pole:
A J-hook must be used on all lift or secondary poles. P-hooks or house

hooks are not approved pole/line hardware.
Tie off the drop in both directions, from the pole and to the dwelling, using the
2-3-4 method. Make a 4 double looped expansion/drip loop.
Anytime the use of a J-hook is required, you must turn in a pole attachment
form.
Do not attach more than 2 drops to a J-hook.

Coax Cable
At the P-Hook
The following aerial specifications must be performed at the P-hook:
Install the P-hook with the open end facing up. The P-hook must be able to
safely hold up to 50 lbs. of pull, so take the time to install it properly.
The point of attachment should be as close as possible to the power ground
electrode location.
Install the P-hook at the desired location on the dwelling. Do not attach the
drop to the front of the house. Make sure that the P-hook is screwed into a
substantial place on the house, preferably a framing member or the end of a
truss. Install the P-hook at least 2 turns after the threads disappear. The
preferred point of attachment is the lower end of the fascia board, just below
the rain gutter. The cable must be loaded to the front of the P-hook.
Do not attach more than 1 drop per P-hook.
Pull off the drop (allowing for proper sag) and tie the messenger off at the P-
hook using the 2-3-4 method.
Remove all messengers from the P-hook to the ground block in preparation
for attaching the cable to the wall.
Form a 4 drip loop at the P-hook prior to attachment of the cable to the soffit.
Attach the cable to the soffit at a minimum of 2 points. Measure along the
soffit 4 from the fascia board and make first attachment with approved
screws and clamps. Measure along the soffit 4 out from the wall and make
another attachment.
Attach the cable to the wall of the dwelling at least 3 times prior to reaching
the ground block. At the top, 4 down from the soffit, at the bottom, 2 up
from the top of the ground block/wallbox, and precisely in the middle, half the
distance between the top and bottom clamps.
At the Wallbox
The following aerial specifications must be performed at the wallbox:
Mount the wallbox using 4 screws to the wall of the dwelling as close to the
power service ground electrode as possible or 12 from power and 48 from
ground level.
Use 1 wallbox per drop.
Recorded level is written in the lid of the wallbox on the inside (3 readings:
lowest channel, high speed data channel, and highest channel).
Lock the wallbox using the locking terminator to prevent unauthorized
access.
Mount the ground block with the F-81 vertically to the ground and fastened
securely with at least 2 screws in the wallbox.
Broad loops must be formed at the input and output sides of the ground block
and are routed around the outside perimeter of the box.
Bond the ground block to the ground and weatherproof according to Bright
House Networks specifications.

Coax Cable
Underground Specifications
Underground Installation
Underground Drops
Underground Installation
The following procedures and specifications describe the proper method for the
installation of an underground drop as required by Bright House Networks, Tampa Bay
Division:
All underground drops routed to the customers dwelling must be RG-6, 60%
braid, black jacketed, flooded cable. No other type of cable is accepted.
NOTE: It is not necessary to use underground cable from the ground block to the TV if routing
the cable under a mobile home or under a home with a crawl space.
Underground drops must be a continuous length of cable from the tap to the
ground block. Do not splice an underground drop under any circumstances.
The only exception is if a piece needs to be added in order to reach the tap.
In that case, the drop must be verified to be working properly after spliced. If
you splice, follow the specifications for weatherproofing an underground
splice.
Avoid kinking, stretching, or crushing the cable. If the drop is damaged
during the installation process, the entire drop must be replaced.
Underground drops must not violate property lines. They must follow the
route taken by the power drop whenever possible.
Protect all underground drops and ground wires from damage by weed
eaters, lawn edgers, customer gardening, etc., with grey pipe. In the direct
bury regions, a grey pipe must be installed from the wallbox to 4 below the
ground. All underground homeruns must be protected with grey pipe. The
pipe must be a minimum of 8 above to 4 below ground level.
NOTE: If coax in poly is used, the poly must extend a minimum 4 above ground and be covered
by the grey pipe.

Coax Cable
Underground Drops
Follow system specifications for the requirements under sidewalks, driveways, through
flowerbeds, etc.
All underground drops on private property must be buried to a minimum

depth of 6.
In some systems, local governments require that CATV underground drop
cables be buried 12 in the easements and 12 to 24 under driveways and
sidewalks. Check your system specifications to determine those
requirements.
Bury the drop in a line as direct as possible from the pedestal to the point of
attachment. The point of attachment should be as close to the grounding
point as possible.
Locate and identify all obstacles, which may lie along the proposed route.
Careful planning and observation will allow you to work around or avoid
them. Look for power and phone lines, sprinkler lines, tree roots, drainage
conduits, etc., to avoid damage to them or possible injury to yourself.
If you are unsure whether to perform an aerial or underground installation,
follow the same route as the power or phone lines.
Underground drops must not violate property lines. They must follow the
route taken by the power drop whenever possible.

Coax Cable
At the Pedestal
The drop must be identified by the last two digits of the street address. Use
cable ID markers and a green, orange, or white taplock tag to identify the
drop as an authorized active drop.
Connectors must be tightened with 30-inch lbs. of torque and weatherproofed
per Bright House Networks specifications.
All unused ports must be terminated for security.
NOTE: Drops in pedestals require security shields.
Any broken ports, splitters at taps, unauthorized service, CLI readings, etc.,
should be noted on the appropriate form, or whatever system procedures
may require. If you are unsure, contact your supervisor.
All drops exit the pedestal from underneath, not from the side or through the
top of the lid.
The installation of a temporary drop is potentially dangerous and the practice
is discouraged.
Bury all drops at the time of installation.
If laying a temporary drop becomes necessary, mark it with stakes or
flags.
Bring it to the customers attention and never lay it across sidewalks,
driveways, walkways, or any other area subject to pedestrian or
vehicular traffic.
Arrange to bury the drop at the first opportunity, and inform the customer
of those arrangements.
Underground drops that enter or exit an underground vault must be tagged.
An 18 jumper, first connected to the tap port, is required to connect a trap.
Secure the trap to a pedestal bracket or a feeder cable with tie-wraps.
NOTE: Close the pedestal and lock it to ensure security.

Coax Cable
13mm Coax
Some regions may use 13mm cable. Follow all current drop specifications from tap to
point of contact. Follow system specifications for the requirements under sidewalks,
driveways, through flowerbeds, etc.
All underground drops on private property must be buried to a minimum

depth of 6.
NOTE: Avoid kinking 13mm coax.
Bury the drop line as direct as possible from pedestal to the point of
attachment.
NOTE: Do not run the line diagonally across the property.
13mm coax must extend up to 2 above the open rim of pedestal.

The point of attachment must be as close to the grounding point as possible.
13mm coax must extend a minimum 4 above ground and into the grey pipe.
The grey pipe must be continuous from the wallbox to the ground level.
13mm coax must lay flat against wall when exiting ground. To expose
excess cable needed to reach the tap or wallbox:
A. Score the pipe with your knife.
B. Bend the pipe at the score and snap it off.
Grey tubing must be attached as normal
1 clamp 4 below wallbox.
1 clamp 4 above the bottom of the building.
1 clamp centered between other clamps.
When using a trailer stake, the 13mm coax extends 4 above ground into the grey pipe.
The 13mm coax must lay flat to stake when exiting ground. The grey tube must be tie-
wrapped as normal to the inside of the stake.
Ground wire is to run down grey pipe and tucked between poly and grey
pipe, then exits at ground level and buried to power ground and attached.
If any underground outlets are installed, a separate grey tube must be
installed outside of the wall box.
NOTE: 13mm coax extends a minimum of 4 above ground and into the grey pipe. The ground
wire is tucked in between poly and grey pipe.

Coax Cable
Cement Boring
Cement boring allows Bright House Networks technicians to lay 13mm coax under
existing driveways and sidewalks. This section discusses the following topics:
Water Jetting
Driving a Pipe
Water Jetting
To water jet under cement:
Dig a 4 wide, 4 long, and 6 deep trench from the sidewalk, using a trench
shovel.
On the opposite side of the sidewalk, dig a trench 4 wide, 12 long, 6 deep.
Connect the PVC pipe to the water hose.
Turn the water on and attempt to push the pipe under the cement.
NOTE: The pressure from the water forces the dirt from in front of the pipe.
Continue to push the PVC pipe through the dirt until it clears the other side of
the cement.
Shut off the water and remove the PVC pipe.
Push the 13mm coax under the cement.
Replace all soil and sod and compact it.
NOTE: Attempt to restore the yard to the condition it was in prior to the water jetting.
Driving a Pipe
To drive a pipe:
Dig a 4 wide, 4 long, and 6 deep trench from the sidewalk, using a trench
shovel.
On the opposite side of the sidewalk, dig a trench 4 wide, 12 long, 6 deep.
Align the pipe with the trench.
Strike the pipe with the linemans hammer until it reaches the trench on the
opposite side of the cement.
Push the 13mm coax under the cement.
Replace all soil and sod and compact it.
NOTE: Attempt to restore the yard to the condition it was in prior to the pipe driving.

Coax Cable
Trailer Stake
Follow these specifications when at a trailer stake.
A prefabricated home may have an electric meter mounted on the home or

on a separate utility pole. Bright House Networks specification is to mount
the wallbox on the metal stake.
NOTE: The metal stake comes with mounting hardware.
Place the stake close to the skirting of the home.

The drop runs up the grey tube, which is tie-wrapped to the inside of the
stake.
The ground wire exits the back of the wallbox. The ground wire is clamped to
the homes metal frame for its ground connection.
NOTE: If the electric meter is mounted on the home, you MUST bond to the power electrode.
Splitters must be located inside the wallbox. The interior wires also exit the
back of the wallbox. Neatly tie-wrap the interior wire(s) and ground wire
together. How the wires enter the trailer skirting to go under the trailer, differ
from job to job. However, the wires enter the skirting should look neat and
professional.

Coax Cable
RV Installation
Follow the procedures below to perform an RV installation.
1. Place the trailer stake in close proximity to the other utilities.

2. Mount the wallbox on the stake.
3. Tie-wrap the grey tube to inside of the stake, extending 4 of the 13mm coax into
the tube.
4. Lay the 13mm coax flat against the stake.
5. Run the homerun so that the cable is long enough to reach the vehicles exterior
F-81 and have 3 of excess at the end.
6. Ground the installation using one of the 3 methods:
A. Electric Meter. The primary means of grounding is to bond the #6 copper
wire to the meter using a split bolt. The secondary means is grounding to the
meter using the appropriate clip.
B. Hose Bib. The hose bib should be used only when the meter is not available.
NOTE: If grounded near the wallbox, the ground wire must run down the grey tube, exit at the
ground level, and bury to the bonding point.
C. Ground Block. This should be done if the above methods are not available.
1. Run an 18 jumper from the tap to the ground block.
2. Bond the ground block to the #6 copper using the normal copper wire
ground wire and a split bolt.
NOTE: If none of the above choices exist, contact your lead immediately.
Secure both the ground block and jumper within the pedestal.
For detailed pictures of the completed install, refer to the next section.
WARNING! Never bond any part of the install to the RV!
Never ground the cable to the RV.

Coax Cable
Completed Installation Pictures

This section contains completed RV installation pictures.
Location Picture
Front
Rear
Meter Can Grounding
Meter Can Clamp Ground
Water Pipe Grounding

Coax Cable
Converter Installation
Follow these procedures when connecting the channel selector and/or CATV service to
the customers equipment:
1. Install a fitting to the end of the cable.

2. Disconnect all antenna leads, including the internal leads, adapters, etc., and
return them to the customer.
3. Plug the converter (electrically) into a wall outlet and plug the TV into the
electrical outlet on the back of the converter. Never plug the converter into an
outlet that is not polarized or into an extension cord. Do not cut or trim polarizing
ears from the converter power plug or the customers equipment! If only un-
polarized outlets are available, suggest that the customer contact an electrician
to replace the outlet(s).
4. Connect the output of the converter to the RF input or video input of the TV.
5. Ask the customer to turn on the set.
6. Select the channel on the TV set that matches the output channel of the
converter (channels 2, 3, 4, or video) and fine-tune the TV for the best picture, if
required.
7. Do not use a wrench, only finger tighten, to avoid damage to the customers
equipment.
8. If the converter is equipped with volume control, adjust the converter to its
highest-level setting. Adjust the TV volume to a level slightly louder than
comfortable, and then adjust the level of the converter back to normal.
9. Only adjust those controls on the TV that are considered consumer adjustments.
Do not remove the back of the TV or make any adjustments that would require
the use of tools to accomplish.
10. Explain any adjustments to the customer.
11. Explain all converter operations to the customer.
12. Encourage and answer all questions from the customer.
NOTE: Explorer converters MUST be connected with baseband video and audio whenever
possible.

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Drop Specifications
The National Electric Code (NEC) requires different grades of fire resistant coaxial cables
for interior and exterior wiring applications. They are listed in the table below.
Cable Type Location
Aerial Messenger Aerial Drop

Underground Flooded Underground Drop
Armored Cable Underground Drop
Interior From Ground Block to TV
Plenum Air Return
MDU Riser (Fire Rated)
Bright House Networks specifications require that:

Aerial drops must have messenger wire.
Underground drops must be flooded cable.
Interior cable from the ground block to the point of entry is non-messenger
cable.
All wiring in ducts, vertical shafts, plenums, and all other air handling spaces
are type plenum, non-messenger cable.
Avoid any splice in the drop or homerun cable.
NOTE: Any variations of the specifications are in direct conflict of the NEC and Bright House
Networks regulations and are unacceptable.
Drop Connector Specifications

The installation of a fitting to drop cable is an integral part of the installation process. It is
an operation performed many times each day.
NOTE: The drop and F-connector are the greatest source of service calls within the Tampa Bay
Division. This includes using incorrect connectors, loose, and improperly installed
fittings.
With the intent to comply with FCC regulations concerning signal leakage, provide the
best in quality reception to our customers, maintain the integrity of our system, and to
reduce the number of connector related service calls, Bright House Networks, Tampa
Bay Division, has established the following drop connector specifications:
All F-connectors installed are PPC CMP-B connector, 11, 6, or 59 fittings.
PPC Coax Prep Tool, VT-200 compression tool, and torque snap wrench are
required for proper cable preparation and connector installation.
Series 11 prep tool is required on RG-11 for proper cable preparation.
Center conductors are clean and free of corrosion and dielectric.

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Do not allow strands of braid, foil, or any other foreign matter between the
center conductor and outside shield.
Do not nick, scrape, or score the center conductor. Proper use of the coax
prep tool prevents this problem.
The braid wires are present (not cut off), exposed at least 3/8, and neatly
folded back over the PVC jacket of the cable prior to installing the connector.
This provides for a good bond between the outside shield and the connector
for ground. Leave the foil on the dielectric. The coax prep tool ensures this
procedure.
Install the F-connector so that the dielectric is snug in the mandrel, neck, and
flush with the inner flat surface of the connector.
Ensure that the foil is intact and undisturbed.
Ensure that there are no braid wires exposed on the outside or inside of the
connector.
Do not split the jacket to accommodate easy installation of the connector.
The center conductor should extend 1/8 past the end of the connector. If it
is too short, it could result in a poor connection. If it is too long, it could short
and/or damage connection terminals (ports).
Compress fitting with the VT-200 compression tool.
Connectors
A properly installed F-connector should hold at least 60lbs. without pulling off.
Do not use the snap torque wrench at the TV set, VCR, converter, or any
other customer-owned equipment. Install the connector finger tight only at
these locations. Check for CLI after connecting all equipment.
Do not use substitutions of any F-type connector or any other device that is
not issued by the system.
Quality Control Inspectors will check for CLI and review the personal F-
connector installation techniques of each installer on an ongoing basis to
ensure compliance with these specifications.
NOTE: There are no changes to this policy, unless in writing and approved by the Regional
Technical Managers and/or Division!

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Weatherproofing
Installers must protect all outside connections and points of entry against weather and
water to prevent damage to the cable and the customers property. Review the
instructions for:
Aerial Tap
Underground Tap
Points of Entry
Splices
At the Aerial Tap

Install the proper sized rubber grommet on the port of the tap.
Tighten the F-connector with 30-inch lbs. of torque.
Grease and terminate all unused ports. Gilbert locking terminators are used
in most systems.
At the Underground Tap

Any underground RG-11 installed will require a 90 fitting.
Install the security shield (not grommets) on the port of the tap, if required by
region.
At Points of Entry
Weather seal all cable entrance holes, using a feed through bushing inserted
on the exterior side of the hole.
Silicone sealant must be used in conjunction with the bushing for added
protection.

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Fitting Specifications and Traps

This section contains the following topics:
At the Tap
At the Ground Block
At the Splitter
At the Tap
If an installer must install a trap, some regions may require that a jumper
(minimum of 18) be installed on the tap port prior to the installation of the
trap.
A barrel splice is connected to the jumper and connected to the trap using a
grommet between the exposed threads of the barrel and the trap.
Install a grommet on the port of the trap and the drop with an outdoor F-
connector installed and tightened to 30-inch lbs. of torque. Some regions
may allow the placement of one or more traps directly on the tap port. It is
important that you know your regions specifications on this.
In underground applications, coil an 18 flooded jumper, and tie-wrap it to the
feeder to keep the trap clean and dry.
At the Ground Block (With or Without a Wallbox)

Connect the F-fittings and tighten to 30-inch lbs.
NOTE: Some regions may not require grommets in a wallbox.
At the Splitter
Connect the F-fittings and tighten to 30 inch lbs.
NOTE: Some regions may not require grommets in a wallbox.

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Installation Completions
Drop Reconnect
Voluntary Disconnect
The following procedures are recommended and should be used when completing the
installation and exiting the customers home:
Secure the wallbox with a locking terminator.

Check all channels for picture quality.
If a problem exists, begin troubleshooting procedures.
Use a test set, if possible, to determine whether the problem is in the TV
or with the cable.
The installer is responsible for the correction of any problem that exists
between the tap and the TV.
If the problem requires a technician, note the work order and schedule a
service call immediately.
Check for signal leakage, as required by the system. If signal leakage is
present, troubleshoot the problem and correct it.
If the picture quality is good and no signal leakage is present, clean the area
of all debris and put any remaining tools/equipment away.
Complete the work order as required, recording serial numbers of the
converter(s) or modem(s), proper billing codes, any existing damage of the
TV, customer signature and proper ID, monies collected, extenuating
circumstances, etc. The job is not complete until the paper work is done!
Take the time to explain the operation of the channel selector, VCR, and any
other equipment associated with the installation of service. Also, explain the
operation of the remote control and the channel lineup. Leave all literature
that the company supplies.
Explain the service/repair policies of the system. Thank the customer for
their business and for choosing Bright House Networks.
Drop Reconnect
Theoretically, the drop needs only to be connected at the tap and to the customers TV.
However, it is a requirement that the existing installation be brought up to current
specifications. The following procedures will apply:
Aerial drops must be a continuous length of cable from the tap to the ground
block. The only exception is if a piece needs to be added in order to reach
the tap. In that case, the drop must be verified to be working properly after
spliced. If you splice, follow the specifications for weatherproofing.

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If necessary, outside connectors must be changed at the tap, at the ground

block, and at any splitters, to current specifications. This includes the use of
the proper F-connector, tagging, and weatherproofing procedures.
Check to make sure that the drop is grounded in accordance with all Bright
House Networks and NEC specifications.
Check to ensure that the drop meets the required clearances and is attached
correctly at the house.
Re-attach any loose or dangling cables or equipment to the dwelling as
necessary.
Test for, and correct, any signal leakage that may exist on the cable and/or
equipment.
If the picture quality is substandard, follow all necessary troubleshooting
procedures to correct the problem.
Any additional wiring/rewiring that is necessary should be noted and
completed to system specifications. Rescheduling may be required to rewire
or do additional wiring. Check with your supervisor on system guidelines.
Completion of all other drop specs and procedures pertaining to customer
service, customer education, paperwork, etc., are required.
Voluntary Disconnect
The following procedures apply when disconnecting a customer drop:
Verify that the address of the house is correct with the address on the work
order.
Knock on the door, greet the customer, and explain that you are there to
disconnect the cable service.
If the customer expresses any dissatisfaction with the service that they have
been receiving, make an effort to correct the situation and save the
disconnect.
Disconnect the drop at the tap, terminate the port, cut off F-connector, coat
cable end with sealant, and tie-wrap the end of the drop back to itself.
Remove the green, orange, or white tag (indicating active) and install a red
tag, with your tech number, the address, and the date written on it.
Do not remove the permanent ID marker. If one is not present, install one to
avoid future confusion.
Terminate all other open ports. If underground drop, remember to close and
lock the pedestal properly.
Retrieve all channel selectors, remotes, modems, and any other equipment
as necessary, providing the customer with a proper receipt for all. Properly
complete the work order.
Reconnect the customers antenna, if requested.
Do not remove any outside cable from the dwelling unless the customer
demands that it be removed.
CAUTION! When removing a mid-span drop, ALWAYS release the drop from the home first. Failure
to do so may cause you to be catapulted off of your ladder. Severe injury or death may
be the outcome. If performing any mid-span work, put your ladder on the opposite side
of any existing mid-span to prevent pressure on it which may cause it to break resulting,
again, in possible severe injury!

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Specifications Diagrams
This section contains the following specifications diagrams:
13mm Coax
13mm Coax with A/O
Underground Install
Aerial to Underground
Boxing the Pole
Side Elevation
2, 3, 4 Wrap
Single Outlet Wallbox
Wallbox with Splitter
Wallbox with Amplifier
Wallbox with Amplifier and ABS

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13mm Coax
The following graphic depicts a 13mm coax installation.

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13mm Coax with A/O

The following graphics depicts a 13mm coax with A/O installation.

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Underground Install
The following graphic depicts an underground install.

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Aerial to Underground
The following graphic depicts an aerial to underground install.

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Boxing the Pole

The following graphic depicts boxing the pole installation.

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Side Elevation
The following graphic depicts a side elevation installation.

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2, 3, 4 Wrap
The following graphic depicts a 2, 3, 4 wrap.

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Single Outlet Wallbox

The following graphic depicts a single outlet wallbox.

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Wallbox with Splitter

The following graphic depicts a wallbox with splitter.

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Wallbox with Amplifier

The following graphic depicts a wallbox with an amplifier.

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Wallbox with Amplifier and ABS

The following graphic depicts a wallbox with an amplifier and ABS.

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7. Voltage
At any given time, voltage may be found on our cable drop. This voltage can be
dangerous and caution must be taken when dealing with it.
Voltage Overview
Bonding to Power
Testing for Voltage
Non-Polarized Plugs

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Voltage Overview
Power enters a home via 3 wires, which maybe separated (older homes) or twisted
together (newer homes). The one wire, without insulation is the neutral. There should be
no voltage on the neutral, however, the other 2 are hot and carry voltage into the home.
Each one carries 120vac and together they offer 240vac. Most of the home circuits
utilize 120vac, larger appliances, such as stoves, water heaters, and air conditioners,
require 240vac. As the electricity enters the home and goes through each circuit, any
residual voltage and/or current may flow onto the neutral and eventually to the ground
following the easiest path. If the loop is broken anywhere on the hot side, electricity
stops flowing. However, if the neutral is broken, or the connections anywhere on it get
loose or corroded, something different may occur. Be aware that some of the house
current (amperage) and/or voltage may find its way onto the neutral. This may cause
lights to blink on and off, or go dim then bright. Refrigerators may not get cold,
microwaves may not be fully functional, and generally appliances may do some weird
things. This residual current or voltage will often use our drop as a path to ground
CAUTION! If the neutral loop is broken, the electric current may use the cable drop as its ground
path!
Never assume there is no current or voltage on the neutral.
Bonding to Power
When Bright House Networks bonds to power outside, we bond to the homes neutral
line, making our ground block part of the neutral. Our drop fitting is connected to the
ground block, and the coax braid is compressed within the fitting. So, in essence, our
drop is part of the neutral piece of the circuit. At certain places along our plant, our
strand is bonded to the power companys neutral. Our taps are mounted to the strand,
and the drop is connected to the tap. By now you can understand that we are indeed
totally part of the neutral. Now when something happens to the original neutral, the
voltage or current that may get on to the neutral will get to our ground block, fitting, drop,
tap, strand, and the bond back to a good neutral.

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Testing for Voltage

NEVER assume there is not voltage; always use your pocket voltage tester to test for
voltage. If you have access to an amp clamp, place it around our ground wire. If there is
amperage, there is voltage (there must be voltage to produce current). If the ground
block is warm to the touch or the drop is melted at the ground block or tap, use caution.
In the latter case, DO NOT disconnect the coax. Call your lead before continuing. If the
customer is home, ask them if their lights or appliances have been blinking or not working
properly. If the customer reports that their appliances are not working properly, have
them contact the power company. DO NOT panic the customer, make them aware that it
is important that they call. If the drop is already melted in half or disconnected for any
reason, use the appropriate tools to check for voltage before proceeding. You can check
for voltage and current by putting your voltmeter across the shield of the drop that is
connected to the pole and the ground block. If there is a voltage or current reading it
warrants further investigation.
NOTE: Even a low voltage reading may indicate a problem. An amperage reading should be
taken.
Do not reconnect a drop that has evidence (melted) of voltage on it. The voltage problem
must be repaired before reconnecting or repairing the cable drop, even if it warrants a
second trip later. If your meter does not read amperage, carefully hold the jacket of the
drop (pole side) and touch the fitting to the ground block. If it arcs, there is current
present. Proceed with caution.
Non-Polarized Plugs
A polarized plug has one wide blade and one thin blade. A polarized receptacle will only
accept the plug one way since it also has one wide and one thin slot. If the wall plug is
properly installed, the voltage will be on the thin side only. When the plug is inserted the
voltage is always on the thin blade only. The wide blade goes to the appliance chassis.
If someone cuts the wide blade to make it thin and inserts it into the receptacle
backwards, they have just introduced voltage on the wrong wire which will allow voltage
on the chassis. This condition is known as a hot chassis. If it is the TV, the voltage will
be on the coax sheath and it will travel right out to the ground block. The same thing can
occur if the receptacle wires are crossed. Never cut the blades on any plug and do not
use an extension cord that is not polarized. Be aware that some older model appliances
were manufactured with non-polarized plugs.
WARNING! Never use an extension cord that does not have a polarized plug.
Non-polarized extension cords may send voltage to the ground block.
Never assume that a receptacle has been installed properly, use a volt meter to check it.

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8. High-Speed Online Installation

The following topics are included in this section:
High-Speed Online Installation Procedures

Installation Procedures for Residential and Multiple ISP Accounts for Single
Family Dwellings
Providing Proper Software
Installation Procedures for Residential MDU Buildings
Installation Procedures for Commercial Customers

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High-Speed Online Installation Procedures

The following steps must be followed when performing a high-speed online installation:
1. Pre-installation requirements on all high-speed online installations, which include
all new connects, re-connects, restarts and change of service work orders.
2. Verify all information on the work order and the COD amount.
3. Ask the customer the location of their computer and ask them to please move
any necessary items out of your way while you are working outside.
4. Explain the possible wiring options (i.e., wallfish, standard installation, etc.) and
obtain their approval.
5. Complete all wiring in accordance with Division Standards.
Install the correct passive to accommodate the dedicated line.
Run a dedicated line from the high loss leg of the passive to the
modem/MTA.
The low loss leg of the passive feeds the distribution side of the home.
NOTE: If an amp is added later, it must be inserted on the home distribution side, only.
6. Once you have done this, contact Dispatch and have the modem configured in
CSG prior to starting work so that it is authorized when you connect it upon
completion of your wiring.
7. If the customer is using their personal modem, it must be DOCSIS-certified and
you must call in to the High-Speed Online Operations Center to authorize this
type of modem. The following list contains region specific HSO Operation Center
numbers:
Pinellas-(727)-329-2196, Option 1
Hillsborough-(813)-436-2265, Option 1
Citrus-(352)-527-2196, Option 1
Pasco-(727)-326-1244, Option 1
Polk-(863)-288-2263, Option 1
Manatee-(941)-345-1308, Option 1
NOTE: Regional Dispatch Centers do not currently have the capability to authorize these
modems.

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8. Verify that the drop is good by checking for ingress, using the strongest off-air
frequency in the area.
A. To use your meter to measure ingress:
o Terminate the drop at the ground block.
o Attach the drop to your meter at the tap end of the drop.
B. If no ingress is present, you should read (-30) dBmV.
NOTE: If you read anything more than (-30), the drop has a leak and must be replaced. If the
leakage occurs outside of the tap or the source, notify the region immediately.
9. Inspect the tap and verify there are open ports to connect to and that the tap is
not a 29 value. If there are no open ports and a splitter must be used to activate
the customer, fill out and turn in the proper form so that a survey may be
conducted to find out if a drop is running to the wrong tap or if a change is
needed in the number of tap ports.
NOTE: If the number of ports must be changed, submit all the information on an Engineering
Change Order (ECO) to the Design Department.

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Installation Procedures for Residential and

Multiple ISP Accounts for Single Family
Dwellings
This section discusses the following topics:
Self Install
Full Install
Self Install
The following steps must be followed when installing multiple ISP accounts for single-
family dwellings:
1. Install the aerial or underground drop to the wallbox location after tagging the
drop with the correct house numbers and high-speed online tag.
2. Verify that the following requirements are met prior to continuing with the interior
wire installation:
A. A Bright House Networks wallbox is mounted to accommodate all
connections, splitters, ground block etc.
B. The drop is properly grounded to a power ground (primary), the metal conduit
attached to the electric meter (second choice), the meter using the proper
clamp (third), or water ground IF bonded to power (last).
C. Signal level readings are taken at 645MHz for DOCSIS modems levels are
recorded on your work order or region-supplied quality record sheet.
3. Connect the drop to the ground block and begin your interior wire installation.
NOTE: The interior line will consist of a homerun from the modem location back to the wallbox or
common distribution location (i.e., attic entrance, smart house junction box).
4. After installing the line, take another signal level reading at the modem to
determine the correct coupler or splitter to install. The correct signal level at the
modem at 645MHz is: +7 to 7 dBmV with the ideal level as close to zero as
possible.
5. Once you have tested your signal levels and all are within the acceptable range,
tag the interior line as a high-speed online connection at the wallbox. Authorize
the modem, connect it to the cable, and plug it in.
Note: If you have not had this modem authorized in CSG prior to connecting it to RF and
power, the modem will not provision correctly.
6. Once the modem is plugged in, you must observe the diagnostic lights for that
brand of modem to ensure that it is provisioning correctly.

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7. If you followed the above guidelines and still cannot get the modem provisioned
correctly, contact your Regional Dispatch or the HSO Operations Center and
they will assist you with troubleshooting. The following list contains region
specific HSO Operation Center numbers:
Pinellas-(727) 329-2196, Option 1
Hillsborough-(813) 436-2265, Option 1
Citrus-(352) 527-2196, Option 1
Pasco-(727) 326-1244, Option 1
Polk-(863) 288-2263, Option 1
Manatee-(941) 345-1308, Option 1
8. Once the modem is authorized, you must provide the customer with the URL to
activate their account (http://activation.rr.com).
9. Verify network connectivity.
Full Install
To perform a full install:
Install an Ethernet card or load USB drivers on the customers machine.
1. Install the aerial or underground drop to the wallbox location after tagging the
drop with the correct house numbers and high-speed online tag.
2. Verify that the following requirements are met prior to continuing with the interior
wire installation:
A. A Bright House Networks wallbox is mounted to accommodate all
connections, splitters, ground block etc.
B. The drop is properly grounded to a power ground (primary), the metal conduit
attached to the electric meter (second choice), the meter using the proper
clamp (third), or water ground IF bonded to power (last).
C. Signal level readings are taken at 645MHz for DOCSIS modems and
639MHz for Legacy modems at the tap and at the ground block, and levels
are recorded on your work order or region-supplied quality record sheet.
3. Connect the drop to the ground block and begin your interior wire installation.
NOTE: The interior line will consist of a homerun from the modem location back to the wallbox or
common distribution location (e.g., attic entrance or smart house junction box).
4. After installing the line, take another signal level reading at the modem to
determine the correct coupler or splitter to install. The correct signal level at the
modem at 645MHz is: +7 to 7 dBmV with the ideal level as close to zero as
possible.

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5. Once you have tested your signal levels and all are within the acceptable range,
tag the interior line as a high-speed online connection at the wallbox. Authorize
the modem, connect it to the cable, and plug it in.
Note: If you have not had this modem authorized in CSG prior to connecting it to RF and
power, the modem will not provision correctly.
6. Once the modem is plugged in, you must observe the diagnostic lights for that
brand of modem to ensure that it is provisioning correctly.
7. If you followed the above guidelines and still cannot get the modem provisioned
correctly, contact your Regional Dispatch or the HSO Operations Center and
they will assist you with troubleshooting. The following list contains region
specific HSO Operation Center numbers:
Pinellas-(727)-329-2196, Option 1
Hillsborough-(813)-436-2265, Option 1
Citrus-(352)-527-2196, Option 1
Pasco-(727)-326-1244, Option 1
Polk-(863)-288-2263, Option 1
Manatee-(941)-345-1308, Option 1
8. Once the modem is authorized, you must provide the customer with the URL to
activate their account (http://activation.rr.com).
9. Verify network connectivity.
Activating Account
After the successful installation of all HSD equipment, the customer must activate their
account. To activate the account, you must:
1. Provide the customer with the URL to activate their account

(http://activation.rr.com).
2. Inform the customer that their password and login are CASE SENSITIVE and
that they are all lower case even though they appear as all Capitals on the work
order.
3. Provide the customer with a residential settings sheet, located in Appendix B,
and make them aware of the installation survey, located at
http://www.mybrightbiz.com.

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Installation Procedures: Residential MDU

Buildings
Multiple Dwelling Units (MDU) utilize Siamese wires when to supply both cable and
power in one unit.
If the MDU has Siamese wire, you should:
Use the unused half of the Siamese wire as your home run from the pedestal
to the unit.
Install a small jumper to the tap and the tap leg of the coupler, which is
connected to one-half of the Siamese wire. Connect the other half to the out
leg to feed the apartment video services.
Once inside, go to the common wall plate location and connect the homerun
to the pre-wired outlet or run a home run line from the customers computer
to the wall plate.
If the MDU does not have Siamese wire, you would:
Go to the common wall plate or first point of entry to the unit at which time
your coupler would be there. The exception would be units, which are wired
in a daisy chain or loop system.
The outlet can be connected through the use of these loop runs at the outlet
location as long as the signal levels, at the modem location, are within the
acceptable range of +7 to 7. If not the outlet should be re-run to achieve the
acceptable limits.

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Installation Procedures: Commercial Customers

Bright House Networks offers internet service to customers that utilize it for their
commercial business. Commercial customers receive higher download speeds and
multiple email accounts.
When installing commercial accounts:
All commercial installations in Tri-County must be installed with RG-6 series

cable unless the drop is 200 or over. Distances over 200 require RG-11.
All commercial installations on a reconnect or restart work order must be
brought up to code, if necessary, which may include wreck out of old cable
and complete rewiring of the site.
All underground jobs must be installed using 13mm coax, when possible,
unless damage to property will occur.
All commercial jobs must be called in to the Field Operations Center (FOC) at
727-329-2000 to provision modems and troubleshoot any issues.
Upon completion of work, the job is closed out with your normal dispatch centers. The
installation will include connection to the customers primary computer and any additional
computer notated on the work order. A commercial installation settings sheet, located in
Appendix C, must be left with the customer.

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Appendix A: Phonetic Alphabet

The following table displays the phonetic alphabet and its corresponding letter. The
phonetic word is to be used in place of the letter when verbally spelling out words.
Letter Phonetic Word
A Alpha
B Bravo
C Charlie
D Delta
E Echo
F Foxtrot
G Golf
H Hotel
I India
J Juliet
K Kilo
L Lima
M Mike
N November
O Oscar
P Papa
Q Quebec
R Romeo
S Sierra
T Tango
U Uniform
V Victor
W Whiskey
X X-ray
Y Yankee
Z Zulu

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Appendix B: Residential Settings

Sheet
The following is an example of the residential settings sheet.

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Appendix C: Commercial Settings

Sheet
The following is an example of the commercial settings sheet.

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Glossary
Term Definition
A
ANSI American National Standards Institute
AOD Adult on Demand. Allows customers the ability to view adult movies at their
convenience.
AOL America Online. Provides internet access to subscribers.
Application The use of system, technology, or product.
Array Two or more disks or IVMs linked together. Arrays can combine speed and
increased storage safety, depending on their speed.
Asynchronous Transmission techniques used between two communicating devices that do
not require a common clock for timing. Timing information is obtained from
special bits or characters in the data stream.
Asynchronous Transfer Mode (ATM) Form of digital transmission that is high speed asynchronous switching and
multiplexing based on the transfer of cells.
B
Boot Process of starting the operating system, consisting of self-configuring and
system initialization.
Business Management System (BMS) Refers to N2 Broadbands MediaPoint Business Management System,
which is based on the ISA specification.
C
CID Caller ID
Client A computer that has access to services over a computer network.
CW Call Waiting
D
DA Directory Assistance, Distinctive Alerting
Database Collection of data that is organized so that contents are easily accessed and
managed.
DCM DOCSIS Cable Modems
DHCT Digital Home Communication Terminal (Also Settop). Settop box that
receives data from coax.
Digital Technology that generates, stores, and processes data using 1s and 0s.
Digital Channel A QAM signal used to transport an MPEG-2 transport stream from the
headend to a settop.
Digital Stream An analog channel that has been put into digital format. It contains
compressed audio and video information that is comprised into a single
program. The stream usually contains a single video and multiple audio
components along with other related information.

Coax Cable
Term Definition
DNCS Digital Network Control System. Provides the monitoring, signaling, and
control functions for the DBDS network elements to support, manage and
secure connection to the individual system components within the DBDS
network.
DNS Domain Name Services. The network service that translates host names to
IP addresses.
F
Fast Ethernet Medium independent standard for LANs; usually connects at 100Mbps.
Fiber Transmission medium that moves data using light impulses.
Fiber Node The point in an HFC network that the optical signal is converted into an
electrical signal.
File Server System that provides file systems, configuration tools, and disk space for a
target system.
File Transfer Protocol (FTP) TCP/IP utility used for interactive file transfer.
FOC Field Operations Center
FTP File Transfer Protocol. Means for uploading files to server.
G
Gigabits Transfer rate in billions of bits, usually per second.
H
HSO High Speed Online. Department that managers Road Runner.
HTML HyperText Markup Language
HTTP Hypertext Transfer Protocol. Set of rules for transferring files (text, graphic
images, sound, video, and other multimedia files) on the World Wide Web.
Hub Video Server Interactive video server that is associated with a particular headend video
server.
I
Internet Protocol Address (IP Address) Address system for TCP/IP networks and the address used to deliver
packages. It is expressed as four eight bit fields separated by periods.
ISA Interactive Services Architecture is an open specification designed to
alleviate integration issues by defining a common interface and framework
that enables cable operators to easily add and change services and
resources.
ISMS Integrated System Management System (also NSM or ISM).
IXC IntereXchange Carrier
J
Java Sun Microsystems trademark for a set of technologies for creating and
running securely software programs in either stand-alone or networked
environments.
K
Kbps Kilobits per second
L

Coax Cable
Term Definition
Local Area Network Links computer and communication hardware and software by a common
transmission medium.
M
Megabits Transfer rate in millions of bits, usually per second.
MOD Movies-on-Demand. Customers have ability to view movies at their
convenience.
Modulation The process of representing digital information with an analog carrier.
Varying the frequency, amplitude, or phase of the carrier carries out this
process. Modulation permits multiple signals to be frequency-division
multiplexed, allowing for better bandwidth efficiency.
Modulator Mod
Motion Picture Experts Group (MPEG) Family that defines the methods for compressing moving pictures and
images.
MPEG-1 Procedure for compressing digital video and encoding it for transmission.
MPEG-2 Added control protocols and compression options for MPEG-1.
MQAM Multiple Quadrature Amplitude Modulation. Signal modulation that is in the
form of a radio frequency.
MTA Multimedia Terminal Adapter (Cable Modem).
N
Network Operations Center NOC
NIC Network Interface Card. A computer circuit board or card that is installed in a
computer so that it can be connected to a network.
NMS Network Management System
NOC Network Operations Center
NOC Support Network Operations Center Support
P
PBX Private Branch Exchange
PING Packet Internet Groper. Basic Internet program that lets you verify that a
particular IP address exists and can accept requests.
POS Point of Service
POT Plain Old Telephone Service
PRIN Tracking code that refers to the principle operating area of the particular CPE
device.
Propagation The process that transfers a movie from a tape onto the database server,
logs it into the BMS, and sends it to the settop to be viewed in the catalog of
available movies.
Q
QOS Quality of Service
R
RCA Root Cause Analysis
RDC Regional Digital Center

Coax Cable
Term Definition
RDM Redundancy Module

Redundant Array of Inexpensive Disks An array of disks that have been formatted to distribute data with some
(RAID) degree of redundancy. In the event that that a disk crashes, the system can
reconstruct and replace the disk because of distribution and redundancy.
Remedy Event tracking software used by Bright House Networks.
Reverse Path The physical connection between digital settop or cable modem to a hub.
Router Device that determines the next network point a packet should be sent to.
S
Settop Box STB
SVOD Subscription Video On Demand. Unlimited access to premium on demand
channels.
Synchronous Transmission technique that coordinates the transmissions between two
communicating devices using a common clock signal or reference. See also
Asynchronous.
T
T1 Trunk level 1 (1.55mbps)
T3 Trunk level 3 (45mbps)
TCP Transmission Control Protocol. Set of rules used along with the Internet
Protocol to send data in the form of message units between computers over
the Internet.
TCP/IP Transmission Control Protocol/Internet Protocol. The basic protocols used for
communication on the Internet.
TDD Telecommunications Device for the Deaf
TOD Time Of Day
U
UDP User Datagram Protocol. A communications protocol that offers a limited
amount of service when messages are exchanged between computers in a
network that uses the Internet Protocol.
V
Video Server System that provides video-on-demand.
Video-On-Demand (VOD) A system that allows a customer to rent a video through their settop. The
system also allows for fast-forwarding, rewinding, and pausing of the movie.
VPN Virtual Private Network. Using the public Internet as a backbone for a private
interconnection (network) between locations.
W
Wide Area Network (WAN) Computer network that links geographically separated LANs.
X
XOD Anything on Demand

Coax Cable
Index
Bonding to Power, 63
# Boots
wipe clean, 20
#12 AWG, 23 Boxing the Pole, 55
Braid wires, 45
1 Bright House Network's insurance regulations.,
25
12 AWG, 23
13mm Coax, 51
13mm Coax with A/O, 52
C
Cable
2 accepted types, 35
exceptions, 28
2, 3, 4 Wrap, 57 CATV, 18, 23, 36, 43, 44
2-3-4 method, 30, 32, 33, 34 CATVD, 29, 35, 44
CATVP, 26, 44
3 CATVR, 44
CATVX, 44
301 Budco tag Cement Boring, 39
use with MDUs, 24 Checklist
for customer service, 6
A Cleaning up, 26
parts, tools, etc., 28
Accidents CLI
avoiding, 12 checking for, 45
preventing, 12 Climbing
Activating Customer Account, 70 3-point contact, 12
Aerial drops, 29, 30, 44 Clothing
installing, 29, 30 boots, 12, 20
protecting, 29 hard hats, 12
regulations, 29 coaxial cables
Aerial Installation, 29 drop specifications, 44
Aerial specifications, 32 COD
at the lift pole, 32, 33 charges, 21, 66
at the midspan clamp, 32, 33 Commercial Settings Sheet, 75
at the P-hook, 32, 34 Company vehicles, 9
at the tap, 32 vehicle responsibility, 10
fitting specifications and traps, 47 Completing installation
at the wallbox, 32, 34 checking customer home
Aerial tap, 46 things to look for, 48
Aerial to Underground, 54 exiting customer home, 48
Arriving at the customer location, 18 Connecting channel selector and/or CATV, 43
Connectors, 45
B installing, 45
tightening, 33
Barrel splice, 47 Converter, 43
Body belt, 12 Converter Installation, 43
Bonding, 63 Customer requirements, 20
restrictions, 23 Customer service, 4

Coax Cable
checklist, 4, 6, 7 Educating customers, 5

customer service checklist, 6 Electrical outlets, 25
educating the customer, 4 Engineering Change Order, 67
external customers, 5 Ethernet card
internal customers, 4, 5 installing, 69
printed material, 5 Etiquette
within the location, 20
D Exterior cable, 27, 28, 44
cleaning up, 28
Daisy chain wiring Exterior routing, 27
for MDUs, 71 Exterior wiring, 26, 27
Damage color use, 27
of customer property, 20 visibility of, 27
Diagrams External customer, 5
13mm coax, 51
13mm coax with A/O, 52 F
2, 3, 4 wrap, 57
aerial to underground, 54 F- connector, 47
boxing the pole, 55 F-81, 23, 34
side elevation, 56 Fastening exterior cables, 27
single outlet wallbox, 58 FCC regulations, 44
specifications, 50 F-connector, 26, 44, 45, 49
underground install, 53 tightening, 46
wallbox with amplifier, 60 Feed-through bushing, 27
wallbox with amplifier and abs, 61 use of, 25
wallbox with splitter, 59 F-fittings, 47
Disconnecting a customer drop connecting, 47
instructions for, 49 Fitting specifications
Dispatch, 18, 19, 20, 66, 72 installing a trap, 47
contacting, 19, 66 Fitting specifications and traps, 47
notifying, 18, 19, 20 at the ground block, 47
Dress code, 1 at the splitter, 47
overview, 1 at the tap, 47
personal appearance, 1, 2 F-type connector, 27, 45
required uniform code, 1, 3 Full install type
Driving a Pipe, 39 procedures, 70
Drop
identifying, 37 G
Drop cable, 44
Drop connector specifications, 26, 44 Gilbert locking terminators, 46
Drop reconnect, 48 Glossary, 76
Drop specifications, 44 Grommet
aerial drops, 44 installing, 47
coaxial cable, 44 Ground block, 23, 26, 28, 29, 34, 35, 44, 48, 49,
connectors, 45 67, 68, 69
flooded cable, 44 approved means, 23
underground drops, 44 exterior wiring, 27
Drop tagging, 24 Ground drops, 23
identification requirements, 24 Ground electrode, 23, 34
note, 24 Ground electrodes, 23
Drop tagging note, 24 Ground wires
protecting, 35
E Grounding
wire types used, 23
ECO, 67 Grounding connections, 23

Coax Cable
Grounding specifications, 23 M
Messenger, 32
H Messenger cable, 29, 32
Hard hat, 12 Messenger wire, 27, 29, 32, 34, 44
High speed online Method
installation, 65 2-3-4, 30
providing customer information, 70 Midspan clamp
providing proper software, 65 installing, 33
installation procedures, 65, 66 Modem
commercial customers, 65 authorizing, 69
pre-installation requirements, 66
installation procedures for residential MDU
buildings, 65 N
Horizontal cables National Electric Code, 44
using, 27 NEC, 26, 30, 44, 49
Non-messenger cable, 44
I Non-messenger wire, 44
Non-Polarized Plugs, 64
Injury Note
reporting, 15 drop tagging, 24
Inside the location, 20
Install procedures
residential MDU buildings, 71 P
Installation Password and login
discussing with customer, 21 informing customer, 70
Installation completions, 48, 49 Phonetic Alphabet, 73
drop reconnect, 48 P-hook, 30, 32, 33, 34
voluntary disconnect, 48, 49 PPC Coax Prep Tool (PRT-6/59), 44
Installation procedures Procedure
commercial customers, 65, 72 high speed installation, 65
residential and multiple ISP accounts for inside wiring, 25
single family dwellings, 68 installing residential and multiple ISP
residential MDUs, 65, 71 accounts, 65
Interior cable, 26 installing underground drop, 35
Interior routing, 25 outside wiring
Interior wiring ground block to point of entry, 27
use of cable, 26 PVC, 23, 45
Internal customer, 5
Q
J
Quality Control Inspectors, 45
J-hook, 30, 33
R
L
Record Level
Ladder entering in wallbox lid, 34
aluminum, 15 Regional dispatch
Lightning rods, 30 contacting, 69, 70
Linemans boots, 12 Residential Settings Sheet, 74
Literature RG-11, 29, 44, 46, 72
customer responsibility, 21 RG-6, 29, 35, 72
for the customer, 21 Routing cable, 27

Coax Cable
S install requirements for commercial

customers, 72
Safety, 11
driving safety, 11, 16
tool safety, 11, 15
U
Screws Underground drops, 36, 44
used for fastening exterior cables, 27 at the pedestal, 37
Series 11 prep tool, 44 protecting, 35
Siamese wire, 71 tagging, 37
using for MDU installations, 71 Underground Install, 53
Side Elevation, 56 Underground installation, 35
Signal level readings, 68, 69 Underground specifications, 35
Single Outlet Wallbox, 58 installing, 35
Snap torque wrench, 45 underground drops, 35, 36
Soffit Underground tap, 46
attaching cable to, 34 Unused ports
Specifications, 22 terminating, 37
13mm coax, 22 URL
aerial installation, 22 activation, 69, 70
aerial specifications, 22 survey, 70, 72
Bright House Networks, 44 USB drivers
converter installation, 22 loading, 69
drop, 22
drop connector, 26, 44 V
drop tagging, 22
external routing, 22 Vertical clearances
fitting, 22 installing aerial drop, 31
grounding, 22 Voltage, 62, 63, 64
interior routing, 22 Voltage Overview, 63
trailer stake, 22
traps, 22 W
underground specifications, 22
weatherproofing, 22 wall plate, 25, 26, 71
Specifications Diagrams, 50 Wall plates, 25
Splices, 26 Wallbox, 23, 24, 34, 40, 47, 68, 69, 70
Splitters, 23, 26, 33, 37, 40, 49, 68, 69 Wallbox with Amplifier, 60
Wallbox with Amplifier and ABS, 61
T Wallbox with Splitter, 59
Wallfish, 25, 66
Table of Contents, i Water Jetting, 39
Taplock tag, 33 Weatherproofing, 46
using, 37 at points of entry, 46
Temporary drop, 37 at the aerial tap, 46
Testing for Voltage, 64 at the underground tap, 46
The install, 21 points of entry, 27
Trailer stake, 40 Wiring procedures
pre-fabricated home, 40 inside the home, 25
Trailer Stake, 40 Work order
Tri-County verifying, 19, 20

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Tampa Bay Division

Proudly Serving the Divisions of Bright House Networks

All Rights of Use and Reproduction Reserved

Copyright 2006 Bright House Networks

SME: Tampa Bay Division Regional Trainers

Writer: Muggs Young

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy i

Underground Drops ............................................................................................. 36

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy ii

APPENDIX B: RESIDENTIAL SETTINGS SHEET......................................................... 74

APPENDIX C: COMMERCIAL SETTINGS SHEET........................................................ 75

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy iii

Dress Code Overview

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 1

Dress Code Overview

Familiarize yourself with and meet all personal appearance requirements.

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 2

Required Uniform Code

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 3

This chapter discusses the following topics:

Educating the Customer

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 4

Leave information packets with new customers.

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 5

Customer Service Checklist

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 6

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 7

Be conscientious of children in your work area. Do not leave potentially

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 8

This chapter discusses the following topics:

Bright House Networks Company Vehicles

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 9

Keep the vehicle fueled at proper intervals.

Schedule lubrication, oil changes, and other maintenance requirements as

Keep the vehicle clean.

If you are involved in a collision, you must undergo substance screening.

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 10

This chapter discusses the following topics:

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 11

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 12

Equipment Quantity Description Picture

Traffic Safety Cones 2 A minimum of 2 cones must be used while

Fire Extinguisher 1 Each vehicle must contain 1 extinguisher. These

Water Cooler 1 Each vehicle must contain a 2 gallon water

Hard Hat 1 All hardhats worn by Bright House Networks

Safety Strap 1 The safety strap works in conjunction with the

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 13

Equipment Quantity Description Picture

Breakaway Clip 1 The breakaway clip breaks prevents you from

Safety Vest 1 The safety vest draws attention to you while

Pocket Voltage 1 The pocket voltage tester senses voltage on the

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 14

Extension ladders are to be equipped with self-leveling feet and strand

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 15

Never use drugs or alcohol on the job.

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 16

Arriving at the Customers Location

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 17

Arriving at the Customer Location

CAUTION! Using the mailbox is illegal!

NOTE: You must be accompanied by an adult at least 18 years old!

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 18

Installation Specifications Manual CoaxCable_installspec_081406_5_M_RTmy 19

Inside the Location