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COMPLAINING (MENGELUH)

X: Excuse me, Sir.

Y: Yes, Please

X: I want to make a complain about the food that you serve in this bowl. It had some ants.

Y: Oh, really. Let us replace it with the other one. We are sorry for that.

BLAMING (MENYALAHKAN)

X: Do you know why I call you here?

Y:

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