Index

A Collective awareness, 205, 216

Adaptation, 12, 18, 20, 21, 40, 97, 135, 150,
162, 165, 201, 203, 225, 229, 231
Agent-based modelling, 3
Algedonic channel, 29, 44, 6164, 89, 99, 113,
132, 172, 173, 192194
Algedonic signals, 37
Amplifiers, 9, 11, 30
Anti-oscillatory channel, 61
Ashbys Law, 69, 12, 13, 15, 62, 85, 116, 120
Attenuators, 9, 11
Auditing, 28, 38, 114
channel, 62
Audits, 38, 54, 131, 158, 159
Authoritarian, 34, 108, 115, 153, 156, 160
Autonomy, 13, 25, 27, 34, 108, 116, 148, 153,
158, 202, 234236
Autopoiesis, 235
Autopoietic beasts, 162
B Conant-Ashby, 1, 6, 12, 15, 236
Beers laudatio, 15
Behavioural dynamics, 45
Boundaries, 46, 81, 143, 234
Bounded rationality, 51
Bureaucracy, 163
C 107, 110, 113, 128, 133, 134, 168, 201,
Centralisation, 202, 234
Cohesion, 27, 33, 46, 62, 116, 158, 234,
236, 241
Collaboration, 129, 159, 216
Common goal, 232
Communication, 6, 13, 16, 19, 29, 33, 35, 36,
42, 46, 5153, 5559, 62, 68, 69, 79, 85,
89, 94, 9699, 101, 112, 113, 116, 117,
120, 121, 124, 126, 127, 129, 131, 137,
141, 145, 152, 153, 166169, 171173,
182, 193, 200203, 205, 211, 212, 214,
226, 229, 230, 235237
Communication channels, 13, 29, 36, 51,
5357, 59, 62, 68, 79, 85, 89, 96, 97, 99,
101, 116, 121, 124, 127, 137, 141, 145,
153, 166169, 172, 173, 188
Complexity, 1, 59, 11, 13, 19, 20, 31, 34, 48,
51, 54, 62, 65, 67, 69, 71, 72, 74, 76, 80,
84, 85, 99, 108, 111, 116, 122, 124, 131,
135, 138, 142, 145, 146, 153, 156, 172,
177, 178, 202204, 209, 212, 216, 217,
219, 229233, 236, 237
unfolding, 70
Complex systems, 2, 16, 59, 227, 233235
theorem, 6
Conceptual framework, 19, 58, 167, 202, 230
Conceptual reference framework, 14
Control, 6, 13, 1518, 21, 37, 108, 116, 151,
172, 224, 225, 227, 229, 235
Corporate intervention channel, 61
Critical, 2, 3, 35, 43, 44, 54, 63, 64, 94, 95, 98,
217, 232, 235
Critics, 208211
Cybernetics, 5, 13, 1621, 24, 225, 227231,
233235

J. Perez Ros, Design and Diagnosis for Sustainable Organizations, 247

DOI 10.1007/978-3-642-22318-1, # Springer-Verlag Berlin Heidelberg 2012
248 Index

D I
Decentralisation, 234, 236 Icosahedron, 20, 204, 206, 207, 214, 231
Design, 4, 5, 1116, 19, 21, 22, 24, 3134, Identity, 12, 22, 30, 40, 46, 47, 54, 6567,
48, 53, 58, 59, 6267, 70, 71, 79, 86, 8991, 135, 145147, 149, 162
108, 111, 113, 115, 116, 121, 128, Information, 4, 6, 9, 1315, 18, 19, 21, 2831,
131, 141, 145147, 150, 152, 153, 3541, 43, 46, 4959, 63, 64, 6870,
159, 160, 162, 167169, 171, 173, 74, 7981, 89, 9497, 99, 102, 103,
175, 192, 200, 202, 204, 205, 215, 107, 108, 110, 112, 114, 115, 117, 119,
218, 226, 236, 237 121, 122, 124135, 141, 147, 150, 154,
Diagnosis, 4, 21, 24, 44, 53, 59, 63, 64, 66, 67, 159, 160, 166175, 181193, 195197,
79, 86, 128, 141, 169, 171, 200, 236 200203, 205, 207, 209, 211, 212,
Dynamic complexity, 6, 20, 203, 230 214219, 229231, 234237, 240, 241
in real time, 6, 13, 14, 211, 218
systems, 13, 14, 18, 30, 37, 51, 58, 110,
E 128, 141, 147, 166, 167, 169, 229, 234
Effectiveness, 70 systems and communication channels
Efficacy, 70 pathologies, 166
Efficiency, 70 Infoset, 205
Electronic syntegration, 237 Innovation, 15, 44, 46, 171, 201, 202
Emancipatory, 2, 3, 232, 233, 235 Integrity, 33, 56, 79, 114, 204
Empowerment, 13 Interpretivism, 233
Environment, 15, 710, 1214, 2325, 27, Intrinsic control, 6, 13, 14
28, 35, 4144, 46, 48, 5456, 61, 63, Ithink, 44, 59, 198, 218
6567, 6971, 7880, 8487, 90, 9397,
99, 101, 102, 115, 120123, 131, 133,
135, 136, 138, 141147, 150, 151, 153, K
154, 163, 166168, 172, 189, 192, 218, Knowledge, 5, 18, 30, 34, 46, 58, 108, 141,
235, 240 167, 203, 205, 216, 228, 232, 237
Ethos, 47, 145147
Evolution, 5, 12, 17, 18, 21, 94, 97, 150,
227, 229, 232, 233, 235 L
External agents, 78 Laudatio, 6, 15, 237
Law of Requisite Variety, 7, 8, 142
Leadership, 18, 52, 228
F Learning, 12, 17, 18, 21, 203, 204, 211, 212,
Filters, 18, 5153, 56, 63, 124, 133, 229 225, 227, 229
Functionalism, 233 Long term survival, 21
Functional pathologies, 141, 146, 169

M
G Management, 1, 2, 10, 13, 14, 1618, 20, 21,
Global map, 74, 75, 77, 178, 181, 183, 195 24, 27, 28, 32, 34, 38, 40, 46, 58, 62,
Government, 5, 17, 89, 225, 228 65, 66, 70, 84, 85, 89, 91, 106, 108,
110, 116, 120123, 127, 154, 160,
165, 225229, 234, 236, 240
H by objectives, 110
Hermeneutic enabler, 235 Managerial style, 109, 153, 156
Hierarchy, 21, 231 Managing complexity, 9
Homeostasis, 55, 225 Media, 6, 9
Homeostat, 44, 45, 47, 57, 58, 89, 90, 9498, Members, 7, 21, 32, 48, 55, 131, 146, 159,
101, 146, 150, 151, 162, 198 202216, 226, 231, 236
Homeostatic loop, 35, 68, 174, 187 Mental models, 45, 203, 216
Human resources, 106 Methodological pluralism, 3
Index 249

Metropolitan areas, 145 Recursive, 13, 23, 24, 4850, 54, 72, 101,
Mission, 35, 46, 88, 97, 146, 147, 149, 162 179, 181, 216, 234, 236, 241, 242
Model-based management, 66 structure, 72
Motivation, 108, 131, 164, 234 Reductionism, 16, 227, 232
Redundancy of potential command,
6, 1415, 211
N Requisite variety, 1, 34, 108, 234, 236
Navigation maps, 49, 74, 76, 174, 175, Residual variety, 11, 120, 241
178, 195 Resources bargaining channel, 61
Network, 53, 85, 168, 169 Reverberation, 211
of communication channels, 85 Routines, 31, 37, 129
Noise, 56, 57, 79
Non-profit organizations, 146
Normative management, 46 S
Scenarios, 41, 93, 98, 101, 134, 135,
174, 218
O Second-order cybernetics, 235
Observer(s), 67, 209211, 235 Self-organising, 212, 234
systems, 235 Self-sustainable, 13
Operational management, 32 Short-term views, 237
Operations room, 43, 46, 91, 99, 134 Simulation, 41, 4345, 93, 101, 125, 134, 136,
Operative management, 46 174, 185, 186, 191, 196, 199, 200, 218,
Opinion surveys, 38, 131, 158 224, 225
Organisational cybernetics, 164, 66, 173, models, 93, 98, 100, 196
186, 200, 216, 218, 233, 234, 237 Social systems, 6, 51, 201, 232, 236
Organisational units, 25, 29, 51, 116, 131, 146 Soft systems thinking, 2, 234
Organisations viability, 98 Stakeholders, 48, 78, 147
Organizational design, 234 Statements, 206207
Organizational diagnosis, 4 Strategic, 6, 20, 41, 43, 44, 46, 88, 100, 101,
231, 232
management, 46
P Structural pathologies, 141, 142, 169
Participation, 44, 118, 161, 202, 205, 236, 237 Structure, 2, 13, 24, 40, 4852, 55, 59, 62, 63,
Pathology, 80, 141146, 148, 149, 151, 154, 65, 72, 73, 75, 80, 84, 85, 97, 141, 166,
157, 158, 161, 164166, 168 174180, 196, 204207, 211, 217, 218,
Perceptions, 2, 90, 162, 207, 238 233, 234, 241
Powersim, 44, 198, 218 Supra-municipal, 80, 81, 145
Prestige, 134 Sustainable, 59, 84
Profit, 146, 234 Synergy, 37, 204, 218
Profitability, 89 Syntegration, 46, 200, 204, 206, 211, 213, 214,
Purpose, 4, 13, 1620, 24, 29, 33, 34, 38, 41, 216, 237
56, 58, 62, 6567, 70, 74, 78, 83, 86, 90, Syntegrity, 46, 99, 202, 204
106, 119, 135, 146, 157, 161, 192, 200, Synthesis, 5, 152
205, 207, 214, 217, 218, 225, 227230 Systemic, 25, 13, 16, 18, 21, 59, 138, 171,
200, 217, 226, 227, 229, 232234, 236
approach, 4
R System(s)
Recursion approach, 2, 86, 232, 235
criteria, 73, 74, 180 dynamics, 3, 4, 41, 45, 59, 100, 175, 186,
levels, 23, 24, 46, 49, 59, 65, 70, 7275, 196, 218, 233
7981, 91, 92, 94, 100102, 135, in focus, 22, 23
137, 141146, 150, 171, 172, methodologies, 2, 171
174178, 181, 199 thinking, 14, 141, 171, 200, 204, 217, 219
250 Index

T 187, 202, 203, 205, 207, 213, 216,

Team syntegrity, 3, 15, 20, 46, 99, 171, 231233, 236, 240242
200205, 213216, 226, 231, 235, 237 engineering, 11, 116
Technology, 2, 59, 60, 238 Vensim, 44, 59, 198, 218
Tensegrity, 208 Viability, 1, 2, 4, 6, 9, 12, 15, 2022, 25, 45,
Tercentenarians Club, 48 48, 51, 53, 54, 65, 70, 71, 97, 146,
Transducer, 56, 68, 245 149, 150, 152, 153, 162, 165,
167169, 192, 201, 233236
Viable system model, 1, 4, 6, 14, 15, 18, 21, 73,
U 171, 218, 226, 228, 233
Ultra-stability, 13 VIPLAN, 66
Vision, 46, 88, 90, 97, 104, 118, 143, 224
VSMod1 software, 44, 56, 57, 72, 74, 8082,
V 170, 171, 200, 218, 219
Variety, 1, 6, 7, 913, 15, 20, 31, 34, 38, 44, 46,
48, 51, 56, 59, 6162, 67, 6971, 84, 99,
108, 111, 116, 120, 122124, 130, 131, W
137, 142, 145, 148, 153, 158, 171, 174, Web 2.0, 121, 202