AMADEUS CENTRAL TICKETING/AMADEUS ELECTRONIC TICKET DISTRIBUTION

08 JUNE 2009

Amadeus Product News

New Amadeus Electronic Ticketing cancellation functions

Product Name

Amadeus Central Ticketing/Amadeus Electronic Ticket Distribution

Effective Date

08 June 2009 – Note! The new functions will be airline switch driven and only American Airlines
th
will have a changed workflow for Scandinavia as from the 8 of June.

Main Benefits

More flexibility to cancel documents - increase of productivity and efficiency.

Overview

Simplification:

Three functions available via a unique entry: TRDC

More flexibility:

A new cancellation package composed by three functions:

The already existing VOID transaction

The new VOID EXCHANGE/REISSUE transaction

The new REFUND CANCEL transaction

Refer to the IATA Passenger Services Conference Resolution Manual, Resolution 722g and 722f.

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Illustration
The three cancellation functions are available via the unique entry TRDC, from:

a retrieve PNR

the Sales Report

the ticket number

via the following options:

TRDC/L3 From the FA or FHE line from the PNR

TRDC/5 From the item number of the Query Report (TJQ)
TRDC/6-8,10 From multiple item of the Query Report (TJQ)
TRDC/TK-1234567890 From the ticket number (10 digits)

Advantage: increase of productivity as no need anymore to make a display of the e-ticket prior to
the cancellation request. The system will automatically determine the appropriate cancellation
function to apply.

Consequence: TRDC will now be the only unique entry for cancellation.
All TWX entries will no longer exist.

Details of the 3 cancellation functions:

Conditions of application:
Following documents are eligible for cancellation:

Original e-ticket

Original paper ticket

Exchange from paper ticket to electronic ticket

Exchange from e-ticket to e-ticket

Exchange from e-ticket to paper ticket

Refund of e-ticket

Refund of paper ticket

Reminder: Cancellation functions are only available before the sale/refund has been confirmed in
the agent Sales Report. If the sale/refund has already been confirmed, the following error
message will appear:

DOCUMENT NOT AVAILABLE FOR CANCELLATION REQUEST

Reminder: Cancellation functions are only available on active documents. If the document has
been already cancelled, the following error message will appear:

REJECTED – DOCUMENT ALREADY CANCELLED

System process for VOID transaction:

The VOID function is applicable on the following documents:

Original e-ticket…………………………………..

Exchange from paper ticket to electronic ticket

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For electronic tickets:
List of system checks to allow the transaction:

Availability of the document in the reporting system (not already cancelled)

Transaction authorization for the agent on the defined validating carrier

e-Ticket coupons status eligibility (made via an internal e-ticket display)

Output:

All e-ticket coupons status are updated to V (Void)

The FA status is updated to /EVXX/ (where XX stands for the validating carrier)

The sale is cancelled and updated with transaction code CANX

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System process for VOID EXCHANGE/REISSUE transaction:

The VOID EXCHANGE/REISSUE function is applicable on the following documents:

Exchange from e-ticket to e-ticket (E to E)

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List of system checks to allow the transaction:

Availability of the document in the reporting system (not already cancelled)

Transaction authorization for the agent on the defined validating carrier

e-Ticket coupons status eligibility (made via an internal e-ticket display) of the old e-ticket

e-Ticket coupons status eligibility (made via an internal e-ticket display) of the new e-
ticket, for exchange E to E

Output:

All e-ticket coupons status of the old e-ticket that have been exchanged are updated back
to O (Open for Use) or A (Airport Control)

For exchange E to E:

all e-ticket coupons status of the new e-ticket are updated to V (Void)

the FA status is updated to /EVXX/ (where XX stands for the validating carrier)

System process for REFUND CANCEL transaction:

The REFUND CANCEL function is applicable on the following documents:

Refund of e-ticket

Refund of paper ticket

For electronic tickets:

List of system checks to allow the transaction:

Availability of the document in the reporting system (not already cancelled)

Transaction authorization for the agent on the defined validating carrier

e-Ticket coupons status eligibility (made via an internal e-ticket display)

Output for agents:

All e-ticket coupons status that have been refunded are updated back to O (Open for
Use) or A (Airport Control)

The FA status is updated to /ETXX/ (where XX stands for the validating carrier)

The refund is cancelled and updated with transaction code RFNX

The sale is available in the reporting system

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