Comunicação Oral e Escrita

Formaes Modulares Certificadas
Comunicao Oral e Escrita
Formadora: Alexandra Vieira
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First impressions
A Read the information
below. For each person,
answer these questions.
1. What nationality are

they?
_______________________
_______________________
2. Where do they live?
_______________________
_______________________
3.What do they do?
_______________________
______________________
B Miguel Martinez is interviewing Alan and Agns. Look at the sentences

below (1-11). Which person do you think is speaking? Alan or Agns?
1. I often have lunch in the office usually a sandwich.
2. I watch last nights TV programmes on video.
3. We cook dinner at home for friends.
4. I sometimes have breakfast meetings in a small hotel near my office.
5. I usually arrive at our office on Rue Dieu at 10.30.
6. When we prepare the new collections, we have dinner at work.
7. I go swimming with my son.
8. At home, I sometimes try on new clothes in front of the mirror.
9. I sometimes play tennis.
10. I never go into a clothes shop.
11. I never go to bed before one or two in the morning.
C Read the interviews and check your answers.
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Alan Yentob
A Do you have any free time in the morning before
work?
B Yes, I often wake up early in the morning and I watch
last nights programmes. I have a portable video near
my bed. Sometimes I go to the swimming pool with my
son, Jacob hes a great swimmer.
A Do you do any other sport?
B I play tennis sometimes.
A What about lunch? Is it a time to relax? Or do you work through lunch?
B Well, I have to see a lot of people, so lunch is often a sandwich in my
office during a meeting. But on the way to work theres a small hotel and I
sometimes have breakfast meetings there in the morning.
A And in the evening?
B I try to be home before eight oclock, when Jacob goes to bed.
Sometimes Phillippa and I cook dinner at home for friends. I enjoy cooking.
Agns B.
A- How do you spend your morning?
B- Well, my day begins with breakfast: coffee and little
bread and butter and I think about my day. Then I cycle
to work. Its very relaxing. It takes me about 15 minutes.
A- Do you get time to relax during the day?
B- When we are very busy, we eat in the office. And when we prepare the
new collections, we have dinner at work every night. A cook comes and
prepares the food.
A Do you go out to the shops?
B No, I dont. I never go to a clothes shop. I follow my own ideas. When Im
at home, I sometimes try clothes on in front of the mirror and that helps me
a lot in my work.
A And what about your evenings?
B When we are not very busy, I usually leave the office at about 7. I love
going out in the evening to jazz or rock concerts or to dinner with friends.
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Getting to know your class

Fill in the blanks with information about you. Try to think of an appropriate
question for finding out each of those facts.
Facts About Me
Im __________________________________. (job)
Question: _______________________________________________
I grew up in _______________________________. (hometown)

Question: _________________________________________________
I come from a big family/small family.

I have _______________________________. (number of siblings).
Question: _________________________________________________
Im into _________________________________________ (hobby/interests).

Question: _________________________________________________
Strategies for saying:
Hello and Good-bye
A: Nice weather, isnt it?
Great party,
Interesting class,
B: Yes, it is.
A: By the way, Im Mike.
A: Hi. Hows it going?

How are you doing?
B: Good.
A: Hi. What have you been up to?

B: Not much.
Ive been busy.
A: Well, it was nice talking to you.

chatting with
seeing
B: You, too. See you.
A: Well, Ive got to go now.

run
B: Alright, see you later.
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Visiting a company: meeting people

A - Look at these pictures. Where are the people? Do they know each other?
B Read the three conversations. Match them to the correct picture.
1Woman1: Hello, I dont think weve met. My names Gina Lee.

Man1: And Im Paulo Mendes. Pleased to meet you, Ms Lee.
Woman1: Where are you from, Mr Mendes?
Man1: Brazil, Rio de Janeiro, to be exact. I work for Ark. Perhaps youve heard of them? Im a
software engineer there. And what about you? What do you do?
Woman1: Im in hardware development with Cor.
Man3: Hello Mikiko. Nice to see you
Man1: Thats interesting
again. 3
Woman4: Hi Oscar. How are you?
2 Man3: Fine thanks. And you?
Woman2: Wendy, Do you know Dirk Gressler? Woman4: Oh, not too bad. How are
Dirk, this is Wendy James from United things in Sydney?
Finance. Man3: Pretty good. Were quite
Man2: I dont think weve met before. Nice to meet busy at the moment. But Ill
you, Ms James. tell you about that later. Did
Woman3: How do you do? Please call me Wendy. you have a good flight?
Man2: And Im Dirk. Woman4: Well, we were late taking
Woman3: What exactly do you do, Dirk? off p g i n a -
Man2: Im in quality control.
C Recall these introductions and greetings.
D Find out about other learners. Use this table to help you.
Now introduce two of these people to the rest of the class. If you dont remember,
here are other structures to help you:
This is (name)
He/shes from (country)
He/ shes a/an (occupation)
He/ she works for (company)
I live in... ( place)
Im... (age)
Ive got... (brothers, sisters, children)
My hobby is.../ my hobbies are.../ I like.../Im fond of.../ I love...
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Language Note
Introductions
1. Introducing yourself 2. Introducing another person
Hello. Im This is
Can I introduce myself? Can I introduce you to?
My names
How do you do? Im
3. Responding to an introduction 4. Making a visitor feel at home
How do you do? Welcome to (name of your

Pleased to meet you. company)
Nice to meet you. Did you have a good journey?
Do sit down. /Please take a seat.
Would you like something to
eat/drink?
Is this your first visit to?
I hope you enjoy your stay.
1 You are visiting a company.Your host says sentences a-j below to you.
How can you reply? Choose from replies 1-10
1. Yes, please. 6. How do you do?
2. its a pleasure. 7. Im pleased to hear that.
3. Yes, of course. 8. Fine, thank you.
4. It doesnt matter. 9. Thank you.
5. No, I dont. 10. Yes, I did.
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Social English Polite Offers
1. Do you want a drink?
2. Do you want a glass of juice?
3. Would you like a drink?
4. Would you like a glass of juice?
5. Can I get you something to drink?
6. Can I get you a glass of juice?
7. Could I get you something to drink?
8. Could I get you a glass of juice?
9. Do you want something to drink?
10. Do you want some juice?
11. Would you like something to drink?
12. Would you like some juice?
A Short Polite Dialogue
A - Would you like something to drink?

B - Yes, thank you.
A - What would you like?
B - Water or juice would be fine, thank you.
A - Would you like orange juice, pineapple juice, or grapefruit juice?
B - Well, if it's not too much trouble, grapefruit juice would be good.
A - It's not any trouble at all. Wait just a minute. I'll be right back.
A - Here you are.

B - Thank you very much.
A - If you want more, just let me know.

B - Thank you. This is really good. I was so thirsty.
A - You're quite welcome.
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Keeping the conversation going

A Read the following dialogue.
Bruno Soares is talking to Ms
Novak, a visitor to his company in
Porto.
MAN: Are you Ms Novak?
WOMAN: Yes, that's right.
MAN: Im Bruno Soares, the
Sales Manager.
How do you do?
WOMAN: How do you do? It's nice
to finally meet you to put a face
to a name.
MAN: Yes, it is, isn't it? Now, come this way and we'll go up to my office. Is
this your first trip to Porto?
WOMAN: Yes, it is. I've been to Lisbon a couple of times before, but this is the
first time I've been to Porto.
MAN: And what do you think of it?
WOMAN: It seems like a nice place. Do you live in Porto itself?
MAN: No, I don't. I live to the north. It's about twenty minutes from here
depending on the traffic. And what about yourself? Which part of the
States are you from?
WOMAN: The Midwest. From Omaha, Nebraska. Have you ever been there?
MAN: No, I haven't, unfortunately. How long are you staying in Porto?
WOMAN: Until Friday.
MAN: Right, here we are. Now can I get you a drink?
B - Re-read the text and write down the questions you think he does to the
woman to keep the conversation going.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
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_____________________________________________________________________
C Look at these questions. Match them to a picture.
1.Where are you staying?
2. Is the traffic always like this?
3. What do you think of the conference?
4. Do you work here in Paris?
5. Is it your first trip to New York?
6. Did you have a good flight?
C- Which ones does the host (H) ask, which ones does the visitor (V) ask
and which ones could either (E) ask?
TRAVEL AGENCY
Travel word match
A - Match the words on the left to the words on the right.
______direct 1. Better but more expensive travel condition
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______check 2. Places for passengers to sit.

_______in time 3. Company that arranges travel
_______seats 4. non-stop
_______flight 5. Confirm or make sure
_______economy class 6. Early or not late
_______business class 7. Cheap and usually less comfortable
passenger seats
_______travel agency 8. Aircraft making a journey
Calling your travel agent

A - Use the words below to fill in the blank spaces in the dialogue
Take, Need, flight, see, time, help, have, airport,

direct, check,seats, leave
Agent: Cathay Pacific Airways. Can I______ you?

Ani : Yes. I ______ a _____ from Tokyo to New York on
Friday. Do you have any_______?
Agent: Let me ____. Yes. I ______one on the 5: 30 flight.
Ani: Five thirty! Whats the check-in _____?
Agent: One hour economy. Thirty minutes business class. Will
you ____that?
Ani: No. I wont get to the________ in time. When will the next
flight ______?
Agent: There wont be another ______ flight on Friday. There
will be one on Saturday at the same time.
Ani: Fine. Ill _____ that.
Agent: Just let me ______. Oh, Im sorry, that flights full.
New Words
Flight
Airport
Direct
Check-in
Check
Economy
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Business
Airlines
Phrases
Can I help you?
Do you have any seats?
Check-in time
Direct flight
Let me check
Be in time
Further practise
Person A is meeting Person B at the airport. It is their first meeting. Use the
notes below to prepare a conversation. When you reach the end of the
notes, try to continue the conversation.
Person A Person B
Say hello.
Introduce yourself. Say hello.
Introduce yourself.
Ask B about his/her

journey
Answer.
Thank A for meeting you.
Answer.
Offer to take Bs suitcase.
Answer
Ask B if he/she wants to

eat something.
No. Lunch on plane.
Ask B if this is his/her first visit

to your country.
First business trip. But two
weeks last year as a tourist.
Reply.
Oh, really? Where?
Answer. p g i n a -
Airport English
Airports are stressful even in your own native country. Practice these English
phrases before you travel to English speaking destinations.
Tip: Print these and keep them as a cheat sheet in your carry-on luggage.
Questions you will hear at the check-in counter:

Ticket please.
May I see your ticket?
Do you have some photo ID?
How many bags are you checking?
Did you pack these bags yourself?
Do you have a carry-on bag? (a bag or purse to take on the airplane)
Do you require special assistance? (example, a wheelchair)
Would you like a window or an aisle seat? (aisle is pronounced eye + l)
Problems you may hear:

Your baggage is overweight. (Remove some contents or pay a fine.)
Your carry-on luggage is too large.
Your flight is delayed. (Its late.)
Your flight has been cancelled. (You must rebook a new flight)
Your connecting flight/connection has been cancelled/is delayed.
Your ticket is expired.
Your passport is expired.
Commands and questions at the Security Checkpoint:

Boarding pass, please.
ID please. (show your photo ID)
Spread your arms out please. (Put your arms up and out
to the sides of your body)
Take your shoes off.
Open your bag.
Take off/remove your belt.
Do you have any change in your pockets?
Do you have any metals?
Do you have any food?
Do you have any liquids or medicine?
Walk through.
You must dump all food or beverages. (You cant bring it through the gates.)
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Questions YOU may need to ask:

Is my flight on time?
When should I be at the gate?
Where is the boarding gate?
Can I get a window seat?
Is there somewhere to eat?
Can I get a coffee at the gate?
Is my connection on time?
Where do I collect my baggage?
Where can I find a taxi?
Where is the departure gate?
Where is the arrival gate?
Where is the check-in desk for .airlines?
Wordchecker:
departures: flights that are leaving this airport
arrivals: flights that are landing at this airport
e-ticket: a ticket you purchased online and printed from your computer
aisle seat: a seat next to the long walking path on the plane
boarding pass: the ticket you give at the gates (has your seat number)
belt: clothing item that holds up pants (sets off metal detector)
metals: items such as jewellery, coins, belt buckles, knives, keys
liquids: beverages
expired: no longer useful (the date has passed)
check-in: show your ticket and ID and hand in your baggage
connection: the point where your plane lands and you must catch another plane
domestic: in the same country as the airport
international: in a different country than the airport
At the Airport: Customs Role-play

You are going to be a traveler going through customs. Visit as many countries
as you can and write down which countries you visited.
A: Welcome to Canada. May I see your passport please?

B: Sure. Here it is.
A: Where are you coming from?
B: Im coming from Seoul, Korea.
A: What is the purpose of your visit?
B: Im here on business.
visiting relatives.
here as an exchange student.
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here as a tourist.
A: How long are you planning to stay?
B: Ill be staying for three weeks.
for 1 month.
until tomorrow.
until next Tuesday.
A: Where will you be staying?
B: Ill be staying at a hotel.
at my aunts house.
at a dormitory.
A: Have you ever been to Canada before?
B: No, this is my first time.
A: Do you have anything to declare?
B: No, nothing.
A: Enjoy your stay.
B: Thank you.
Preparing a trip: choosing a hotel
A - Discuss the following questions in pairs or groups.
1. Why do people visit your country: for business, pleasure, or both?

2. Where do business people stay when they visit your country?
3. What is important when you choose a hotel?
Isabelle Dussart is a publisher. She works in

London for Hachette, the French publishing
company. Next month, she has a meeting in New
York. She doesn't know New York, so she asks an
American colleague, Larry, about it.
B - Listen to the conversation.
Are these statements true (T) or false (F)?
1. Her budget is $150 a day.
2. She is staying for three days.
3. Rockefeller Center is an arts centre.

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4. There are a lot of good restaurants in New York.
5. Isabelle likes swimming.
6. Central Park is dangerous.
C - Now listen again and check your answers. Fill in the spaces.
1. ________ ________ _________ hotels in that part of town?
2. _______ __________ some great restaurants in New York and
__________ __________ usually a ballet at the Lincoln Centre.
3. Where can I find a list of hotels? _______ _________ a guide?
__________ __________ several.
4. ___________ ____________ lots of yellow cab
Language Note: There is / there are
Larry gives Isabelle a guide to hotels in New York.
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A - Match the symbols (1-6), the facilities (a-f), and the definitions (A-F).
a swimming-pool A a room equipped with PCs, faxes, etc.
b business centre B a place to swim
c airport shuttle C a place to leave your car
d car park D a place to work out; a gym
e express checkout E a way of paying your bill early
f exercise facility F a private bus to the airport
1. 1 c F 2. _________________________
3. __________________________ 4. _________________________
5. __________________________ 6. _________________________
B Analyse carefully the information on the guide in order to answer the

following questions.
1. What is the phone number for Loews New York Hotel?
____________________________________________________________________
2. Is there a gym at the Waldorf-Astoria?
______________________________________________________________________
3. Which hotels have pools? ______________________________________________
4. Which two hotels are the most expensive?
___________________________________________________________________
___________________________________________________________________
C - Here are some questions and answers about the Waldorf-Astoria
Hotel. Use the hotel information to fill in the spaces.
1. Is there a gymnasium? Yes, there is.
2. Is there a swimming-pool? ___________________________
3. _______ _______ garage? __________________________
4. _______ _______Airport shuttle? __________________________
5. How many ___________ ________ __________?
Four, but only two do breakfast.
1. _____ ________ ___ _______ ________?
Yes. The number is 212 421 8103.
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Hotels
Look at this list of prices of a hotel. What types of rooms do the pictures
show? Suite $350
Double room or twin room

with bath $220
with shower $200
Single room
with bath $150
with shower $ 140
B - Look at these hotel facilities. Find words to answer the questions below.
1. Where can you get some exercise? bar restaurant night club
sports club tennis court
2. Where can you get a drink?
minibar business centre
3. Where can you have a meal? laundry service satellite TV
squash court
4. How can you order food in your room? travel agency
5. Where can you send a fax? room service
swimming pool
6. Who do you call when your clothes are dirty?
7. How can you watch International television programmes?
8. Where can you buy a plane ticket?
C Put these activities in the order
they usually happen.
D Use these words to complete the sentences
bill receipt discount tip service charge
At the bar sandwiches cost $3.50, but in

your room you pay a 10% ___________
You have to pay your ______________
before you leave a hotel.
One bottle of wine costs $5.00. If you buy
six bottles there is a 10% _______________ ,
so you pay 27.00.
A ______________ is the money you give
for good service.
When you pay your bill,p you
g receive
i n a a-
______________. This shows how much you
paid.
Isabelle Dussart phones the Radisson Empire Hotel to reserve a room.
A - Before you listen, match the questions with the answers

1 Could I have your name, please? a. Yes, it's 315
2 Could you send me a fax to confirm? 0349.
3 Could you spell that? b. Dussart.
4 Can you give me your fax number? c. OK.
d. Of course. What's your
5 Can you hold the line? number?
e. D-U-S-S-A-R -T.
B - Listen and write down the information that Isabelle gives the
receptionist.
C - Listen again and fill in the spaces.
1. Good morning, Radisson Empire. ________ ________ help you?

Yes, ___ __ _________ to book a room, please.
2. ________ ________ _________ your name, please?
Dussart. Isabelle Dussart.
_______ _______ _______ that, please?
D-U-S-S-A-R-T.
3. ________ _______ _______ _______ a fax to confirm your
booking ?
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Of course. _______ _______ ________ _______ your fax number?
D - Choose which responses (a - d) are correct. Sometimes more than one

answer is possible. Are any of the answers impolite?
1. Could I use your fax?
a. Yes, of course. c. No, thanks.
b. Yes, I can. d. Im sorry, its out of order.
2. Could you help me?

a. Im afraid I cant c. Yes, please.
b. Yes, certainly. d. No, I cant.
3. Can I leave early today?

a. Im afraid not. c. Not at all.
b. Im sorry. Were too busy. d. Yes, thank you.
4. May I open the window?

a. No, I dont. c. Yes, go ahead.
b. Sorry. d. Id rather you didnt
Now look at the Grammar Note and check your answers.
Making requests
You want to do something Positive responses Negative responses
Can I...? Certainly. Im sorry...
Could l..?. Yes, o f course. Im afraid not.
Yes, go ahead. Id rather you didn't
You want someone to do something Positive Responses Negative Responses

Could you...? Certainly. Im afraid I can't.
Can you...? Yes, o f course.
Notice the polite expressions used for negative responses; Im sorry..., Im afraid..., Id rather.... Direct expressions like
No, don't and No, you can't sound impolite.
E- Isabelle sends a fax to confirm her booking. These are the details she needs
to confirm.
Dates: 8 - l l Ma rch
Type of room: Single with bath
Price: $165 per night
Time of arrival at hotel: about 9 p.m.
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Fill in the spaces in the fax.
Robert Dillon arrives at the Randolph, a hotel in Oxford.
A - Complete his registration form by reading the text that follows:

Robert Dillon is Australian and he is staying at the Randolph hotel for three
nights. The Randolph is a well-known English hotel close to Oxford Street. As the
person in charge for Public Relations in his company (Hersheys Chocolate), he is
used to travelling. His only problem is to wake up early because sometimes
business dinners with prospective clients take longer than they should and this is
the reason he sometimes needs the hotel to wake him up, usually at 7.30.
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B - Here are five conversations heard in the hotel.

Put the lines of each conversation in the right order.
1 a Right, Mr Thomson. Here is your key. Room 615.
b Good evening, I've got a reservation.
c Thank you very much.
d Thomson. Richard Thomson.
e What is your name, sir?
2 a Where to, sir?

b Hello, Reception.
c OK, sir. At the front door in five minutes.
d Good evening. I'd like a taxi, please.
e The station, for a train at 7.30.
3 a That's 3.50, please.

b 615, Mr Thomson.
c Gin and tonic, please.
d Certainly, sir. What room is it?
e Could you put it on my bill, please?
4 a Of course, Mrs Jones. Something to drink with it?

b This is Mrs Jones in 543. Could I have a chicken sandwich, please?
c Hello, Room Service.
d Right. Ready in about fifteen minutes, Mrs Jones.

e Yes, please, a bottle of mineral water .
5 a Of course, Madam. What room number?

b Certainly.
c I'd like to check out, please.
d Did you use the mini-bar?
e That's 128.
f Can I pay by cheque?
g No.
h 543.
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C Do you know the words for the following types of room? Match the
definitions to the words underneath.
a) A room occupied by one person.

b) A room with one large bed for two people.
c) A room with two single beds for two people.
d) A room with three single beds, or a double bed and a single bed, suitable for
three people.
e) A set of two or more rooms including a bedroom and a sitting room.
f) A well-furnished and luxurious suite at the top of the building.
g) A room with four or more beds, particularly suitable for a family with
children.
h) Two or more rooms with door to allow access from one room to another.
1. Suite 2. Family room

3. Twin room 4. Single room
5. Penthouse 6. Connecting or adjoining rooms
7. Double room 8. Triple room
D Most hotels contain rooms which are used for purposes other than
accommodation. Match the rooms on the left to the purposes on the right.
a) banquet room 1. for showing goods and products

b) Ballroom 2. for holding large-scale meetings
c) Reception room 3. for dancing
d) Conference room 4. for cocktail parties and social events
e) Exhibition room 5. for a large group eating a special meal
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Booking in at a
Here are some sentences or expressions that may help you:
Guest:
! Good evening. Have you got a double / single room for tonight?
! Has it got a private bathroom?
! What time is breakfast served?
! The room is OK I'll take it.
! How much is it?
! Does the price include breakfast?
! Can I have a look at the room first?
Receptionist:
! How long do you intend to stay?

! Just a moment, sir. Let me check.
! Well, I'm afraid we haven't got any single rooms available, but theres a
double room free on the fifth floor.
! Breakfast is served from 8.00 till l0.00 in the breakfast room.
! I hope you'll sleep well. / Have an enjoyable stay with us.
! I'm afraid there isnt a mini-bar, but it has a shower and there's a view of the
lake. It doesnt overlook the street.
! All rooms have air-conditioning and safe.
! 60 Euro per night, sir, English breakfast included.
! Certainly, Madam/ sir
! Here's the key. It's room 502, on the fifth floor.
! The lift is there on the left.
! Could you fill in this registration form, please?
! Do you need any help with your luggage? / The luggage porter will carry your
baggage to the room.
I- Imagine you are

at the reception
desk of a British
hotel, The
Bonnington.
Using the
vocabulary and
functions above,
build up a
conversation
with your
partner.
Dont forget to fill in the registration form!
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AT THE HOTEL
Useful words or expressions to help you!
5 star hotel hotel de 5 estrelas room quarto

inn hospedaria bed cama
boarding-house hospedaria single bed cama de solteiro
full board penso completa bathroom casa de banho
breakfast pequeno almoo bath banho
English b. p.a. ingls shower chuveiro
Continental b. p.a. continental soap sabonete
guest house residencial towel toalha
porter porteiro toilet paper papel higinico
lift boy ascensorista bell campainha

waiter/ empregado(a) telephone telefone
waitress de mesa telephone lista telefnica
chambermaid empregada de directory
quarto radio rdio
television set televiso
receptionist recepcionista quiet sossegado/ calmo
manager gerente loud/noisy barulhento
luggage porter empregado de crowded movimentado
bagagem clean limpo
page-boy moo de recados
reception office recepo to book reservar

lift to fill in preencher
elevator (AE) elevador to tip dar gorjeta
key chave to arrive chegar
luggage to pay pagar

baggage(AE) bagagem to leave partir
dining room sala de jantar to send for mandar buscar
private bathroom casa de banho to stay at ficar (em)

privativa to sign assinar
mini-bar to please agradar
hair-dryer secador to wake up acordar
air-conditioning ar condicionado to sleep dormir
central heating aquecimento to iron passer a ferro
central to call chamar
bill conta to complain reclamar
swimming pool piscina
a room facing the sea/lake/garden/pool:
um quarto com vista para o mar/lago/
jardim/piscina
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Eating out
Robert Dillon and

Charles Mant go
to a wine bar.
Charless wife
Sally meets them
there.
A Listen.
What do they
order?
B - You and your partner are in the wine bar. Look at the menu above and
discuss what you want to eat. Use some of the expressions from the
Language Note below.
Language Note
Restaurant Language
Asking for information: Complaining:
What would you like? Excuse me...
What do you want? Can you change it?
What do you recommend? I think this bill is wrong.
What exactly is that? Thats not what I ordered.
Giving advice: Paying:

I suggest... Do you take (Visa cards)?
I recommend... Shall we split the bill?
Its a local dish. Im paying.
Its made of... Please, I insist.
Its very spicy. Is service included?
Can I have a receipt, please?
Ordering :
To start... /As a starter...
To follow.../As a main course...
For dessert...Id like.../ Ill have
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C - Here are some restaurant complaints. Fill in the spaces with one of the
words below.
clean cold hot cup rare

stale dirty strong broken
1. This soup is ____________ and I like my soup very __________. Can you
change it, please?
2. This knife is __________. Can you bring me a __________ one, please?
3. This glass is ____________. Can you bring me another one, please?
4. This bread is ___________. Can you bring me some fresh bread, please?
5. This coffee is very weak and I like ____________ coffee. Can you bring me
another __________, please?
6. This steak is very well done, but I asked for ____________. Can I have another
one, please?
D - It is the end of the meal. What do you think Charles says in these
situations?
1. He wants the bill.
2. He wants to pay by American Express.
3. He wants to pay for everyone.
4. He wants a receipt.
Now listen and check your answers.
E - Look at the menu. What does your
partner order?
Starter: _____________________________
____________________________________
Main Course: ________________________
____________________________________
Dessert: _____________________________
Finally; _____________________________
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In a restaurant
A - Below is part of a dialogue in a restaurant. Try to guess the missing words.
A: Shall we (1) o__________ now?
B: Fine. What would you (2) r_____________?
A: Can l suggest the seafood rice?
B: What exactly is it?
A: Its a local (3) sp________________ made from rice, tomatoes and
two or three different (4) k__________ of seafood. If you want a
side-salad, you'll have to order one (5) sep__________.
B: Okay. That sounds fine.
A: And I'll (6) h___________ the beef and vegetables with sweet and sour
(7) s_____________.

A: Cheers! (8) H__________ to our new project!
B: I'll drink to that! Cheers!
A: (9) E______________ your meal. Mmm, this is very good. How's your seafood
rice?
B: Very good. Could you (10) p_______________ the salt, please?
A: (11) H___________ you are. Some more wine?
B: No thanks, I'd better not.

B: Well, l really must get back to my hotel now.
A: Oh, so soon?
B: I'm afraid so. I have to get up early in the morning.
A: Waiter, can we have the (12) b__________ please?
B: Let me pay for this.
A: No, no, I (13) i_____________. You're my guest. It's on me.
B: Well, thank you for a most (14) e__________ evening.
A: Not at all, it was my pleasure.
B Look at the conversations below. Choose the correct words for the
customer.
1. Waiter: Hello.
Customer: 1. Hi, can we have a table for two, please?
2. Hi, can we have a table with two chairs, please?
3. Hi, can we have a table with two people, please?
Waiter: Yes, of course. Please follow me.
2. Customer: 1. we want to sit there by the window.

2. Could we have that table over there by the window?
3. Why cant we sit by the window?
3. Waiter: What would you like for starter?

Customer: 1. Ill have the daily soup, please.
2. Ill have the soup for today, please.
3. Ill have the soup of the day, please.
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Meals and the Time of Day:

Most people eat ____________________ after they wake up. Around noon people
have their midday meal, or _____________________. And ___________________
is the meal that people eat in the evening. However, sometimes, especially on
Sunday, people like to sleep in, so instead of having breakfast, they eat a meal
between breakfast and lunch called ______________________.
Describing food
A - Match the words in the box below with the definitions. Then use the
words to complete sentences 1-3.
a plate a cooked food of a particular kind

a dish b one of the parts of a meal
a course c a flat, circular object, used to put food on
1. What would you like for your first _____________?

2. This is a regional ____________, it's made with potatoes, cream and pieces of
fish.
3. Be careful! The _____________________ is very hot!
B Put these words into eight categories. Then add one more word to each
group.
squid mix sole parsley mushrooms spicy prawn lobsters lamb
slice grill cod fry garlic beef cut stew corn
overcooked salty ham pepper spinach crab chicken peas
tuna bake trout bland add laurel
Meat
Fish
Sea-food
Vegetables
Herbs and spices
Taste
Preparation
Cooking method
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The Restaurant Game
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I - You went with a friend to London. Imagine that you

both went to a restaurant and build the dialogue.
The following sentences or expressions may help you.
II Role-play it!
Good evening. Would you like to order? /
Are you being attended to, sir?
" Waiter, could you bring us the menu? / May I

have the menu?
" Waiter, bring me the bill of fare. / What is there for dinner?
Here you are, sir.
" We're ready to order now.
And what would you like for main course / starter?

" Id like ...
" I'd go for a (portion/ half a portion)...
" What about you...?
" The same for me./ Id rather have...
Id recommend you...
Yes, Im sure they are delicious. Would you like some vegetables with them?
" No, thanks. / Yes, please.

Certainly, sir. And to drink? / What would you like to drink?
Would you like some wine (white or red) / water/ beer...?
" No, thanks. I'd prefer... / And for me (a bottle of...; a glass of...)
Is everything all right, sir?

Enjoy your meal!
" This looks good, doesnt it?

" I have never tasted anything like this!
" Help yourself!
Would you like a dessert?

Im afraid the ...is off today. /Why don't you try the ...instead?
And would you like some coffee to follow?
" Id like some tea, please.
Very well.
" Could I have the bill, please? /The bill, please. / Bring me the bill, please.
" Is service included?
Here you are.
" Keep the change.
Thank you, sir. Good Bye.
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# Useful vocabulary:
eel
Lunch and dinner: Th Refeies meals squid
breakfast pequeno-almoo octopus
lunch almoo whiting
StaStarters / dinner jantar cod fish
entradas supper jantar/ceia tuna fish atum
trout
Appetizers sole
T hMesa table sardine
ham presunto kipper
savouries salgadinhos tablecloth toalha fumado
olives azeitonas plate prato fish and
oysters ostras knife faca chips
pork sausage chourio spoon colher
sausage salsicha fork garfo lamprey lampreia
salad salada salt cellar saleiro
vegetables legumes Poultry and Aves e Game
pepper pot pimenteiro
roll papo-seco cruet galheteiro
olives azeitonas hen
glass copo
cock
napkin guardanapo
chicken
SouSoups Sopas tea cup chvena de ch
pigeon
DesDesserts coffee cup chvena de caf partridge perdiz
Sobremesas olive oil azeite pheasant faiso
vinegar vinagre duck
home-made s. sopa caseira
apple pie salt sal quail
vegetabletarte
soup de ma
sopa de legumes
fruit cocktail salada sopa
de fruta pepper pimenta rabbit
tomato soup de tomate
chocolate sauce molho hare
onion soupbolo desopa de cebola
gateau/cake chocolate toothpicks palitos
oxtail soup sopa de rabo de boi
pudding pudim soup canja ice bucket balde de gelo
chicken
cake bolo soup tureen terrina de sopa
ice-cream tray bandeja
Sea food geladoMarisco
apple and fish ma e peixe
pear pra
peach clams pssegoamijoas
orangeshrimps laranjagambas/ca
bananalobster bananalagosta
strawberry
prawn morangolagostim
pineapple
mussel anans mexilho
melon anchovy melo anchova
cherryoyster cerejaostra red/white wine vinho tinto/
apricot alperce branco
(dark/white) port wine vinho do Porto
grapes uvas beer cerveja
a bunch of grapes ale cerveja branca
avocado abacate stout cerveja preta
watermelon melancia draught beer cerv. de barril
cheese queijo half a pint uma caneca
rum rum
DriDrinks brandy conhaque
Bebidas sherry xerez
juice sumo
milk leite
water gua
coffee caf
mineral water gua mineral
tea ch
sparkling water gua c/ gs
refreshment refresco
still water gua sem gs
lemonade limonada
soft drinks bebidas no
soda soda
alcolicas
milk shake batido de leite
wine vinho
express coffee caf expresso
red wine vinho tinto p g i n a -
white coffee caf c/ leite
white wine vinho branco
black coffee caf simples
natural natural
very cold/ restaurant restaurante

chilled muito fresco snack-bar snack-bar
canteen cantina
tasty saboroso snack refeio ligeira
fast food comida rpida
spicy picante take-away food comida p/
Verbs to do with cooking: levar
condimentado
pub
to cook cozinhar guest cliente
to boil cozer watery inspido
salted/salty salgado waiter/waitress
to fry fritar empregado(a) de mesa
to bake/ roast assar healthy saudvel
cooked cozinhado head waiter chefe dos
to stew estufar empregados
to grill grelhar boiled cozido
to mix misturar fried frito/estrelado
to order scrambled mexidos (ovos)
encomendar poached escalfados
to be hungry ter fome roasted/ baked assado
to be thirsty ter sede
stewed estufado
guisado
grilled grelhado
rare mal passado
well done bem passado
Meat Carne chop costeleta roast lamb anho assado

tongue lngua roast chicken frango assado
raw meat carne crua kidney rim curried chicken frango de caril
minced meat picada brains miolos meat balls almndegas
beef carne de vaca liver fgado stew estufado
pork carne de porco roast meat carne assada chicken rice arroz de frango
veal vitela pork chop costeleta de porco rice arroz
lamb cordeiro loin of pork lombo de porco salami salame
mutton carneiro sirloin lombo de vitela potatoes batatas
sucking pig leito roast beef rosbife baked cozidas
steak bife joint posta de carne mashed pur
chips, crisps
French fries batatas fritas
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Complaining
A What problems can you have (or have you had) in the following places?
B Now look at these sentences. Which of the things are mentioned in the table
could each complaint refer to? Tick the right boxes.
hotel room food wine

a. Its too noisy.
b. Its too cold.
c. It isnt old
enough.
d. It is too sweet.
e. Its too small.
f. Its too dear.
g. Its dirty.
h. It isnt big
enough.
i. Its stale.
j. It isnt hot
enough.
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Arriving at a company:
The Past Simple
ICL, the British computer company, is a subsidiary of the Japanese

firm Fujitsu. The two companies work very closely together.
This is Shigeru Kanemori. He works for Fujitsu in Japan. Last year
he visited ICL in England. Here are some documents and receipts
from Shigeru Kanemori's first three days in England.
What did he do when he was in England?
Before solving any exercise using the Past Simple, lets take a look at this tense!
The Past Simple
We use the past Simple to describe actions in the past.
1. Regular and Irregular
To put a regular verb into the Past Simple, we add ed (or d if the infinitive ends
in e):
play played move - moved
Many verbs are irregular in the Past Simple.
2. Questions and negative forms:
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In questions, we use the auxiliary did

In the negative form, we use didnt
Where did he eat last Sunday?
I didnt attend the presentation.
3. The verb to be
We dont use the auxiliary did with the verb to be.
I wasnt in Tokyo on the 2nd of June.
A Write the Past Simple of the following regular verbs.
1. watch ________ 2. clean _________ 3. love ___________ 4. arrive ________

5. cook _________ 6. walk _______ 7. visit ___________ 8. work ___________
9. like _________ 10. enjoy ________ 11. play __________12. study __________
13. close _______14. start ________ 15 .water __________16 climb _________
17. stay __________18. close ________ 19. kiss ___________20. tidy _________
B - Now answer these questions about Shigeru's trip. Use the Past Simple tense
in your answers. The first one is done for you.
1. Where did he go? (go/fly) He went/flew to Heathrow.
2. When did he leave Tokyo ? (leave) ____________________________
3. When did he arrive? (arrive) __________________________________
4. How did he travel? (travel) _________________________________
5. Where did he stay? (stay)
_________________________________________________________
6. What did he do at ICL on 2nd June? (attend)
________________________________________________________
7. Who did he have dinner with? (have)
________________________________________________________
8. What did they eat? (have)
_________________________________________________________
9. Who did he meet on 3rd June? (meet)
________________________________________________________
10. How did he pay for the hotel? (pay)
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________________________________________________________
C - Look again at the information about Shigeru's visit to London.

Here are some answers. What are the questions?
The first one is done for you.
1. Did he stay for only one night? No, he didn't.
He stayed for two nights.
2. What time ___________________________ At 11.00.
3. Who ______________________________ Mr Gordon.
4. How________________________________ By taxi.
5. Where ____________________________ At the Hilton Hotel,
6. Did _______________________________ Yes, they did - red wine.
At the end of his first day at ICL, Shigeru Kanemori received a fax from a friend in
London.
D - Complete the fax, using an appropriate form of the verb in brackets. The
first one is done for you
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Here are some useful phrases for giving directions:

- How do I get to?
- Whats the best way to?
- Where is?
Prepositions
next to past
near around
Its opposite / facing Go along
on the right / left up /
down
on the corner over
Directions:
Take the first road on the left / right.

Go as far as
Go straight on until
Turn left / right ( at )
You go past
The quickest / easiest way is to
Its just opposite / its just around
the corner. / Its near
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There are many ways to give directions. One common way to give directions is to
give the name of the street and then some building nearby. Below are some
examples. Fill in the name of the building that they are talking about:
Street Information Nearby Buildings Floor Information Possible

(Option) Buildings?
Its on 2nd Avenue next to the bank X
Its on Elm Street between the pharmacy and on the second floor
the shoe store
Its on the corner of 2nd across from the cafe X
and Elm
Practice the following
conversation with a
partner using the
substitutions in the
box:
A: Do you know where I can get a cup of coffee? get some cat food get some aspirin
B: Sure. You could try the Starry Caf. buy some milk see a movie
A: Wheres that? work out buy a book
B: Its on 2nd Avenue across the pharmacy. buy some pants mail a letter
A: Thanks. grab a hamburger buy some CDs
B: No problem get a bite to eat
Choose five stores and on another piece of paper write down 2 ways to describe
the location for each of the five
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stores you choose.

Scott and Mobiez are in Oxford Street at the Underground entrance. They have to
go somewhere before starting shopping. They asked a police officer the best way to
get there. Follow the instruction given by him.
We are in Oxford Street, at the corner of Gilbert Street. So, let me think...
Go as far as the first traffic lights and turn right.
Then, go up Duke Street and take the first turning on your right.
Go past C&A and turn left. Go straight ahead till the roundabout
and turn left. Then, turn left again and take the first turning on your
right, on Edward Mews. At the end of that street, turn right, go past the first
crossing as far as the church in a park on your left. The place you are looking for
is opposite the church, between the Post office and the Tanning shop.
Where did they go?
They went to the ______________________
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Answer these questions based on the map. You are at the underground.
1. Excuse me. How do I get to Virgin Megastore?
2. Excuse me. Can you tell me how to get to Marks and Spencer?
3. Wheres the car park?
4. Im looking for a toilet. Is there one near here?
5. I need to buy some aspirin. Is there a chemist here?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Services and locations
shopping compras
caf caf
shopping - centro
centre comercial
shop loja
department -grande
store armazm
shop window montra caf caf
newsagents distribuidor shoe shop sapataria
de jornais furniture - loja de
bookshop livraria shop mobilirio
jewellers joalheria post office correios
bakers padaria newspaper stand quiosque florists florista
grocers mercearia airport aeroporto toy shop - loja de
greengrocers pomar fire station bombeiros brinquedos
butchers talho cemetery cemitrio bank banco
chemists farmcia offices - escritrios supermarket
hairdressers cabeleireiro office block supermercado
barbers barbeiro clothes shop = boutique ironmongers - loja de
laundry lavandaria sports shop loja de desporto ferragens
tobacconists tabacaria fishmongers peixaria
Town hall cmara to go shopping record shop loja de discos
to shop at the market bakers
market stall banca padaria
to go window-shopping haberdashers retrosaria
shop window montra consulate consulado
to spend money embassy embaixada
to buy university universidade
to sell library biblioteca
sale saldos court (house) tribunal
customer - cliente police station
p esquadra
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client
Shopping
Look at the expressions on the blackboard. Write a title for each category of expressions:
Look at the two receipts. Use words you find on these receipts to fill in the blanks:
Money that you receive from a clerk along with your receipt: ________________
Money that you pay to the government: ________________
The cost of an item before tax: ________________
The amount that you save off of the regular price: ________________
Money you give for good service. ________________
Money that includes tax, discounts, and the price. ________________
What do you think? Are these prices expensive, reasonable, or cheap?

___________ $60.00 for a pair of jeans. ___________ $100.00 for a tie.
___________ $1.00 for a cup of coffee. ___________ $38.00 for a shirt.
___________ $20.00 for a glass of wine. ___________ $7.00 for a movie ticket.
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Fill in the blanks with the words in the box below:
(1) reasonable (2) cash (3) fit (4) discount (5) than
cheap check tight tip as
expensive credit card baggy tax for
(1) The price:

If something costs a lot of money then it is ____________. But if its on sale then it is
usually ____________. A ____________ price is the price that you would expect to pay for
something.
(2) Payment:
When you pay for something, if you have enough money in your pocket you can pay with
___________. If you dont, you can put it on your _____________ or write a
_____________.
(3) Sizes:
If you have gained some weight, your clothes might be a little ____________. On the other
hand, if you have lost some weight, they might be a little _____________. If your clothes
___________, then they are not too big and they are not too small.
(4) The Bill:

When you go to a restaurant, it is nice to get a ____________. Its also nice to get service.
But if the service isnt good, then you dont have to leave a ___________. In some
countries, when you order food you also have to pay a _____________.
(5) Comparison Shopping:

Forty dollars __________ a meal is a little expensive. Of course,
there are some restaurants that are much more pricey
____________ that. On the other hand, there are some really
good restaurants that are not as costly ________ that.
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(1) If something is ______________ than you have enough money to buy it.
(a) affordable (b) cheap (c) expensive
(2) A ______________ product is one that lasts for a long time.

(a) powerful (b)environmentally (c) durable
friendly
(3) When you buy software you want something that is ___________________.
(a) unreliable (b) easy to install (c) roomy
(4) If a building has a lot of space than we say it is _________________.

(a) comfortable (b) roomy (c) tight
(5) When you wear stylish clothing, you are _________________.

(a) fashionable (b) snobby (c) cozy
(6) A _____________ friend is a friend who doesnt break their promises.

(a) powerful (b) important (c) reliable
(7) When your clothes are too ______________, maybe you need to go on a
diet.
(a) comfortable (b) baggy (c) tight
(8) A ____________ blanket is very comfortable.

(a) tight (b) cozy (c) itchy
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1 2 3
4 5
6 7
8 9
10 11 12 13
14
15
16 17
18
19
Across: Down:
2. If an item is on sale you get a 1. You said $43.99, _________?
_________. 3. The total _______ ______ $55.47.
4. Has lots of space. 4. Not expensive and not cheap.
6. Money that you carry on you. 5. Ill _______ a check.
7. $700.00 ____ a pair of pants. Thats 9. Would you like to ______ it on your
expensive! credit card?
8. Its more affordable _____ the other 11. Heres your ______ and your change.
one.
12. The hamburger is not as healthy ____
10. Cozy. the vegetarian sub.
14. How ______ is it? 13. I like your sweater. It ______ ______ on
15. Its ______ to install. you.
16. The tie __________ your shirt. 17. Money that the government collects.
18. Something you leave if your waiter
was good.
19. _______ thats $25.00.
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BIBLIOGRAFIA:
Cordell, J. (2000). Cambridge Business English activities. Serious fun for Business
English students. Cambridge: Cambridge University Press.
Eastwood, J. (1992). Oxford practise grammar. Oxford: Oxford University Press.
Grant, D. & McLarty, R. (2000). Business Basics. Oxford: Oxford University Press.
Jones-Mcziola, S. (2000). Getting ahead. A communication skills course for

business English. Cambridge: Cambridge University Press.
Jones-Mcziola, S. (2003). Further ahead. A communication skills course for

business English. Cambridge: Cambridge University Press.
Murphy, R. (1994). English grammar in use. Cambridge: Cambridge University

Press.
Naunton, J. (2005). Profile intermediate. Oxford: Oxford University Press.
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Formadora: Alexandra Vieira

1. What nationality are

B Miguel Martinez is interviewing Alan and Agns. Look at the sentences

C Read the interviews and check your answers.

Getting to know your class

I grew up in _______________________________. (hometown)

I come from a big family/small family.

Im into _________________________________________ (hobby/interests).

A: Hi. Hows it going?

A: Hi. What have you been up to?

A: Well, it was nice talking to you.

A: Well, Ive got to go now.

Visiting a company: meeting people

B Read the three conversations. Match them to the correct picture.

1Woman1: Hello, I dont think weve met. My names Gina Lee.

C Recall these introductions and greetings.

1. Introducing yourself 2. Introducing another person

How do you do? Welcome to (name of your

Social English Polite Offers

1. Do you want a drink?

2. Do you want a glass of juice?

3. Would you like a drink?

4. Would you like a glass of juice?

5. Can I get you something to drink?

6. Can I get you a glass of juice?

7. Could I get you something to drink?

8. Could I get you a glass of juice?

9. Do you want something to drink?

10. Do you want some juice?

11. Would you like something to drink?

12. Would you like some juice?

A Short Polite Dialogue

A - Would you like something to drink?

A - Here you are.

A - If you want more, just let me know.

A - You're quite welcome.

Keeping the conversation going

______check 2. Places for passengers to sit.

Calling your travel agent

Take, Need, flight, see, time, help, have, airport,

Agent: Cathay Pacific Airways. Can I______ you?

Ask B about his/her

Ask B if he/she wants to

No. Lunch on plane.

Ask B if this is his/her first visit

Questions you will hear at the check-in counter:

Problems you may hear:

Commands and questions at the Security Checkpoint:

Questions YOU may need to ask:

At the Airport: Customs Role-play

A: Welcome to Canada. May I see your passport please?

Preparing a trip: choosing a hotel

A - Discuss the following questions in pairs or groups.

1. Why do people visit your country: for business, pleasure, or both?

Isabelle Dussart is a publisher. She works in

1. Her budget is $150 a day.

2. She is staying for three days.

3. Rockefeller Center is an arts centre.

4. There are a lot of good restaurants in New York.

5. Isabelle likes swimming.

6. Central Park is dangerous.

Language Note: There is / there are

1. Good morning, Radisson Empire. help you?

Of course. ___ _ _ your fax number?

1. watch ____ 2. clean _ 3. love _ 4. arrive __