MONIQUE M.

MUNOZ
Address number street name, California, zip code, phone number
email address

SUMMARY OF QUALIFICATIONS

Understanding of the Family Educational Rights and Privacy Act (FERPA) and Health Insurance Portability and
Accountability Act of 1996 (HIPPA) through work experiences.
Strong written and verbal skills with strengths in grammar, spelling, punctuation and vocabulary.
Extensive customer service experience and ability to assist the public in simple and complex matters.
Ability to assist students with understanding the step by step processes to obtain a successful degree at Coastline.
Knowledge of office practices, report writing, collecting and organizing data and using modern office equipment.
Knowledge and extensive experience with computer programs such as Banner, Microsoft Office, MyCCC, DegreeWorks,
external databases (FIN), PeopleSoft, Taleo, Kronos.
Key 50 wpm and proficient in both PC and Mac operating environments.

WORK EXPERIENCE

COASTLINE COMMUNITY COLLEGE, FOUNTAIN VALLEY, CA.

The Division of Military Education, Corporate Training and Business Development
Military Contract Education Hourly
June 2016 - Present
Partnering with our Graduation and Evaluations Department processing graduation applications and official SOC
agreement/Degree Plan request for all branches of military and dependents.
After a review is completed by the graduation specialist, I verify the information in BANNER and input into the external
database (FIN), while verifying and insuring all applicants information is correct.
Answer incoming calls, chat lines and emails from students requesting further information about graduation or Degree
Planning processes and updates.
Prepare, organize coordinate, maintain, complete and file student graduation applications and Service Members
Opportunity Colleges (SOC) Consortium agreements to ensure accurate records.
Pull requests for Graduation applications, Degree Plans, and Update Request forms from our online portal.
Research each student data to make sure they are qualified to move forward, pull transcripts and correspond with
them to quickly resolve any outstanding issues with their applications/requests.
Learn and apply policies that pertain to current assignment in the Military/Contract Education Services.
Extensive data entry and auditing of official academic plans and graduation applications for military, military
dependents and corporate students into FIN and BANNER.
Scan and create a portable document format (PDF) file of academic worksheets, import student records into BDMS
and email degree plans to student.

MACY'S SOUTH COAST PLAZA, COSTA MESA, CA.

Associate Support Team
November 2011 July 2016
Processed, verified, and maintained personnel related documentation, including staffing, recruitment, training,
grievances, performance evaluations, classifications, and employee leaves of absence.
Selected applicants meeting specified job requirements and referred them to hiring personnel.
Offered specific training programs to help workers maintain or improve job skills.
Planned and conducted new employee orientation to foster positive attitude toward organizational objectives.

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Last updated: 9/4/2017
 MONIQUE M. MUNOZ
Address number street name, California, zip code, phone number
email address

Provided current and prospective employees with information about policies, job duties, working conditions, wages,
and opportunities for promotion and employee benefits.

DAWSON & DAWSON, CORONA DEL MAR, CA.

Legal Assistant/Front Desk
August 2009 - April 2011
Mailed, faxed, or arranged for delivery of legal correspondence to clients, witnesses, and court officials.
Received and placed telephone calls.
Made photocopies of correspondence and legal documents.
Drafted and typed office memos.
Prepared and processed legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions,
and pretrial agreements.

TRI PRINT, LLC, HUNTINGTON BEACH, CA.

Receptionist/Administrative Assistant
February 2008 - April 2009
Answered telephones and gave information to callers, take messages, or transfer calls to appropriate individuals.
Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their
needs.
Set up and maintained paper and electronic filing systems for records, correspondence, and other material.
Operated office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet,
word processing, database management, and other applications.
Provided services to customers, such as order placement or account information.

EDUCATION
ORANGE COAST COLLEGE, COSTA MESA, CA.
Associates of Arts in Communications, September 2014

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Last updated: 9/4/2017