English for Hotel Staff

A Conversational English Course

English for Hotel Staff
Introduction
This program is designed to equip learners with the knowledge and the ability to
interact
with guests in the English language confidently.

Course Duration, Frequency & Class Duration

This course runs for 60 hours. The recommended frequency is twice a week. The
recommended class duration is two hours.

Course Structure
The course is divided into five segments:
Situational Conversations - 36 hours
Vocabulary Building - 4 hours
Grammar Component - 10 hours
Listening Skills - 6 hours
Pronunciation Skills - 4 hours

Course Fee and Payment

The course fee is RM 15,000.00. Payment should me made in favour of CHARIS
SEMINARS.

HRDF Claim
Investment in this course can be claimed from the HRDF under the SBL scheme.

Certificates
Participants who have completed the course will be given Certificates of
Completion.
Certificates can be jointly awarded by Charis Seminars and the client.

Course Implementation Process

Stage 1 - Pre-Course Assessment
Stage 2 - Establishment of quantum of growth
Stage 3 - Course Execution with mid-course and diagnostic assessments
Stage 4 - Final Assessment
Stage 5 - Post Training Evaluation (two half-day sessions circa 30th and 45th days)
Course Outline

Situational Conversations
Taking phone calls
Giving information
Taking room reservations
Taking restaurant bookings
Giving polite explanations
Receiving guests
Serving in the bar
Instructions
Taking a food order
Desserts and cheese
Talking about wine
Dealing with requests
Describing dishes
Dealing with complaints
Jobs and workplaces
Explaining and instructing
Taking telephone requests
Taking difficult phone calls
Health and safety at work
Giving directions
Facilities for the business traveler
Offering help and advice
Dealing with problems
Payment queries and paying bills

Vocabulary Building
General Vocabulary
Jobbased Vocabulary

Grammar Component
Verbs and Tenses
Sentence Structure
Adjectives and Adverbs
Conditionals

Listening Skills
Active and Passive Listening
Listening for information

Pronunciation Skills
The International Phonetic Alphabet IPA
Dictionary Usage
Word and Sentence Stress
Training Methodology
Lectures
Audio and video aids
Group work
Pair work

Trainers Profile
Background
Joseph has been an English language tutor since 1995. He holds an Advanced Diploma
in Journalism (Communications), Diploma in TESOL and a Cambridge International
Diploma in Teaching & Training. He hails from Kuala Lumpur and currently resides in
Butterworth.

Teaching & Training

Joseph began his career as an English language tutor with Matrix Communications
and ran his first training program for Korean expatriates. From then on, he has
conducted language programs for numerous companies and individuals, specializing
in Communicative English and Business English.

For a short period, Joseph served as a lecturer in CES Education Group, where he was
also assigned to train new teachers and conduct teaching observations. He was also
a member of the CES Academic Association, a unit formed to equip teachers with
English language teaching skills. He was also appointed to the CES Regional
Examinations Board.

Specializations
Joseph specializes in Communication Skills, English for Working Adults, English for
Hotels, English for Patient Care Personnel, Business English and Business Writing.

Contact
Charis Seminars
Unit #01-21, Block D2, Jalan Perai Jaya 3
Bandar Perai Jaya, 13600 Seberang Perai
Pulau Pinang

Tel: +6019 406 1520 or +6016 506 2150

Email: joseph@charisseminars.com
Web: www.charisseminars.com