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Head Office : Floor Nos. 12 and 17, LS Tower, 1026-6, Hogye-dong,
Dongan-gu, Anyang-si, Gyeonggi-do, 431-080, Korea
.Tel : 82-2-2189-9114, Fax:82-2-2189-9119
Anyang Plant : 555 Hogae-Dong, Dongan-Gu, Anyang-Si, Gyeonggi-Do
431-831, Korea
.Tel : 82-31-428-4162, Fax : 82-31-428-4033
Gumi Plant : 190 Gongdan-Dong, Gumi-Si, Gyeongbuk 730-708, Korea
.Tel : 82-54-469-7340, Fax : 82-54-469-7150
Indong Plant : 643 Jinpyeong-Dong, Gumi-Si, Gyeongbuk 730-735, Korea`
Donghae Plant: 1377 Songjeong-dong, Donghae-Si, Gangwon 240-806,Korea
QUALITY MANUAL
Revision No. : 22
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This quality manual shall be the base for the implementation of LS Cable & Systems
quality management, and no subordinate Procedures documents shall supersede
this manual.
Each individual department, however, may prepare and apply a separate quality
manual to meet customers special needs.
Currently, Quality Plans (ASME NQA, etc.) and Quality Manuals are separately
Implemented for TS/TL 9000-certified product family, electricity system, machinery
business division and for special customers.
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The terms described below and others shall abide by ISO 9000:2008 / KS A 9000:2001
standards.
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Business Place
/Division-wide
Management
Review Meeting
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LS Cable & System, to provide the products and services that best meet
the needs and expectations of customers, shall establish Quality Policy
as follows:
Quality Policy
Recognizing customers as the foundation of our existence,
we shall make our utmost efforts to commit ourselves to be
a reliable partner and to realize our customers satisfaction as
well as to comply with the law by delivering safe products and
services that meet their expectations and needs just in time.
For efficient implementation of the quality policy, the quality control department
manager, as a quality management representative, shall have organizational
freedom independent of cost and delivery time, and shall have the responsibilities
and authorities to maintain and improve the quality system.
Seung-Jae, Choi
John (Jong-Ho) Son
Quality Management Representative, President & CEO
Manager of Quality Management Officer
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Quality Management
General 4.1
General requirments 4.2.1
System
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,
Management
Responsibility
Customer
,
Resource
Management ,
Measurement,
Customer Analysis, Satisfaction
Improvement
Product
Input
Realization Output
Requirements
Product
Management by Process
Resource A
Input A Output A Resource C
Process A
External Input C Output C External
Process C
customers Input B customers
Process B
Output B
A P
Resource B
C D
Feedback
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5. Objects of documentation
The objects to be documented shall be as follows:
- Quality policy and quality objectives
- Quality manual
- Documented procedures that ISO 9001 requires
- The documents that the company organizations require for efficient planning,
implementation and management of processes
- Quality records that ISO 9001 requires.
Here, the documented procedures shall include the establishment, implementation
and maintenance of the documented procedures.
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7. Document management
1) Documents
- Documents shall include the standards of the company, drawings and the
technical materials for external use.
- Quality record is a special type of document and shall be managed according to the
provisions in Paragraph 7 of this section.
2) The approver of enactment & revision of standards shall be as follows.
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3. Managements commitment
Top management shall present the will to develop and implement the quality
management; to maintain the effectiveness thereof; and to continuously improve it through
the followings:
- Communication of the importance of fulfilling customer, statutory and regulatory
requirements
through the organization
- Ensuring the establishment of quality policy and quality plan
- Holding a corporate-wide management review meeting
- Ensuring the availability of resources
These may be confirmed through the presentation of related documents or interview with
the top management.
4. Customer-oriented management
Top management shall ensure that customer requirements are determined and fulfilled to
achieve the objective to enhance customer satisfaction.
The detailed implementation method shall be provided in Section 7.2 (Customer-related
processes) and Section 8.2 (Monitoring and measuring) of this quality manual.
5. Quality policy
Quality policy shall be provided in Section 3 of this quality manual.
Top management shall review the adequacy of the quality policy once or more a year
and amend it, if necessary.
6. Quality objectives and quality management system planning
1) Planning of quality objectives
Top management shall ensure that the quality objectives are established by each
level of the organization according to related functions through the followings:
- Draw-up of consensus on the quality objectives of individual business division
- Draw-up of consensus on the quality objectives of individual department of
a business division
- The objectives of department manager and strategy agreement, etc.
These shall be prepared in the first quarter of each year.
The related materials thereof shall be filed and maintained so as to be easily available.
The quality objectives shall be directly related to the fulfillment of quality policy
and be measurable.
The grounds of quality objectives shall be individual objectives and/or strategy
agreement, and the monitoring/measuring records for the objectives shall be
monthly quality reports or management review records.
2) Planning of quality management system
Top management shall plan and fulfill the quality management system so as to
satisfy Section 4: Quality management system of this quality manual, and shall
ensure the completeness of the amendment when it is planned and implemented.
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7. Internal communication
Top management shall ensure that the effectiveness of the quality management system
is adequately communicated within the organization through the followings.
- Meeting minutes or materials of corporate-wide quality management review meeting
- Minutes or materials of various meetings
- E-mail records or internal publications
8. Management review
1) General
- Top management shall hold corporate-wide management review meeting once or
more a year to ensure the suitability, adequacy and effectiveness of the
Quality Management System (QMS).
- Executive director of individual business place/division shall hold management review
meeting of the business place/division once or more a year for the same purpose
stated above.
- The topics of the management review meeting shall include quality policy, quality
objectives,the evaluation of the opportunity to improve QMS and the need for revision
thereof.
- The record of management review, as a quality record, shall be maintained
according to the # Procedures document.
2) Input for review
The input for review shall be as follows:
- Audit results
Quality planning & Management Review Procedure'
- Customer feedback
- Performance of processes and the conformity of a product
- Preventive actions and the status of corrective actions
- Follow-up actions for the result of a previous management review
- Planned amendment that may affect quality management system (e.g. external
environment, statutory and regulatory restriction)
- Other proposals for improvement, etc.
3) Output of review
The output of management review shall be as follows:
- Improvement of the effectiveness of the quality management system and its
processes
- Improvement of product in regard to customer requirements
- The necessity for resources
- Others including the implementation strategy for the organization and customers, etc.
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3. Procurement of resource
The company and organization shall procure resources for the following purpose.
Here, the resources shall include human resources, material resources and financial
resources.
- Implementation and maintenance of the QMS and the continued improvement thereof
- Enhancement of customer satisfaction
4. Human resource
1) General
The standard of the qualifications - such as schooling, training, skill and career
shall be established for the personnel who affect the product quality such as
those who perform internal quality audit, design & development and inspection
(incoming, product, etc.), and an appropriate qualifications shall be granted to them
and duly managed.
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2) As for the competence, awareness and training of the personnel, the followings shall be
fulfilled.
- Determine the competence requirements of the personnel who will perform the works
that affect product quality.
- Provide the training opportunity or others to satisfy the competence requirements.
- Identify the effectiveness of training or other actions.
- Recognize how well the organization members understand the importance and
correlation of their activities and the degree to which they contribute to the
achievement of the quality objectives.
- Maintain quality records (e.g. schooling, training, skill and careers).
Quality record shall include training plan, experience, careers, qualification-related
records, education certificates, records on the effectiveness of training, and job
capability, which shall be maintained according to # Procedures document.
5. Infrastructure
The company and organization shall determine, secure and maintain the infrastructure
required to achieve the conformity to product requirements, and shall:
- Manage buildings, offices, warehouses, and other facilities
- Perform the planning and preventive maintenance of the equipment for process (e.g.
facilities, equipment, tools, and software) : according to the related # Procedure
document.
- Manage support services. (e.g. transportation equipment, communication, intranet, etc.)
A management department to perform these works shall be appointed.
6. Work environment
Each department manager shall determine the work environment necessary to achieve
product conformity, and which shall include the followings:
- Resting/meeting space
- Safety gears and safety rules
- Layout, etc.
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3. Processes
1) The manager of quality assurance department shall establish quality objectives for
each product within the first quarter of each year through objective consensus
meeting, etc.
2) The managers of production and related department shall plan and develop the
necessary processes for product realization.
The planning shall be consistent with the process requirements of the companys
QMS and shall be fulfilled referring to the followings.
- Quality objectives and product requirements
- The needs for establishment/documentation of processes, and the needs for resource
procurement
- The methods of verification, validation, monitoring, inspection and testing related to
product requirements; and the criteria for product judgment.
- The records necessary for presenting the evidence of the conformity of finished goods
and of the realization processes, which shall be maintained according to the related
# Procedures document.
3) Quality record may vary depending upon the characteristics of business division/
department/product, which shall include QC process chart, production process
chart, work flow chart, etc.
4) The manager of production department shall utilize a quality plan for the relevant
products, and also prepare and utilize # Quality specifications
(work standard, design specifications, design books, etc.).
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7.2 Customer-
Customer-related Processes
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3) The manager of sales department shall ask the manager of production control of the
delivery time review to check the suitability of supply capacity.
The manager of production control department shall inform the manager of sales
department of the review result.
The result of the review shall be reported to the manager of sales, and the method of
which shall be through phone or other media (e.g. E-mail, Fax, document).
The manager of sales department shall maintain the review result as a quality record
according to the related # Procedures document.
4) The manager of sales department shall identify the customer requirements before
agreeing on a contract if a customer does not present the requirements in a written
document.
5) When product requirements are changed, the manager of a relevant department
shall amend the corresponding documents and understand the changed requirements.
To do this, the changes, as a quality record, shall be managed in the form of records or
a changed contract document according to the related # Procedures document.
6) The manager of sales department shall ensure the followings before concluding a
contract with a customer.
- Determination of product requirements
- Adjustment of the difference between the contents of a final contract and those of a
previous contract or requirements.
- Securing of the capability to fulfill customer requirements.
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4) The manager of design & development department shall update and maintain
a detailed development plan so as to check the latest status of the progress.
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3) For the topics of the design and development review, the followings may be quoted or
referred to:
- The suitability of the input for design and development
- The progress of the design and development
- Verification, validity check and the possibility of achieving the objectives of design and
development
- Evaluation of the potential risks and defects in the use of a product
- Life cycle data on the product performance
- Management of changes in design and development
- Identification and correction of problems
- The opportunity of improvement in design and development
- The potential impact of product on environment.
4) The records of such design & development review shall be maintained as a quality
record according to the related # Procedures document.
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7.4 Purchasing
3. Purchasing process
1) The manager of purchasing department shall specify the purchasing process in the
related # Procedures document and fulfill it, thus to ensure the suitability of products.
2) The manager of purchasing department shall specify the method and the degree of
managing purchased goods and suppliers in the related # Procedures document in
various ways depending on their impact on the following implementation process or
the final product.
3) The manager of purchasing department shall evaluate and select partners based on
their supply capacities according to the related # Procedures document.
Here, all the records on the evaluation, re-evaluation and selection of the partners shall
be maintained according to the related # Procedures document as a quality record.
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4. Purchasing information
1) The managers of production control department and all the departments
using materials shall establish a demand plan and check their inventories and then
report the necessary quantity to a purchasing department in a written form or through
computer system.
The report on the necessary quantity shall include item name, specification, quantity,
use and delivery time of it, etc.
For the details of purchase request, the related # Procedures document shall be
followed.
2) The manager of design & development department shall prepare a material
specification a purchasing standard for the materials that affect quality,
and report it to the purchasing department.
A material specification shall basically include item name, its specification, class,
items & method of test, packing, prints, quoted standard, etc.
3) The manager of purchasing department shall clearly state the followings and others
when preparing a purchasing document, if applicable.
- The requirements on product, procedure, process, facilities and equipment
- The requirements on the qualifications of related personnel
- The requirements of QMS
4) The manager of purchasing department shall ensure the suitability of requirements of
the purchasing document before communicating with a supplier.
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3) Operators shall fulfill their duties in compliance with standard work sheets, etc.
4) In operating and managing the facilities and monitoring equipment which are input
into production, the managers of production and facilities maintenance departments
shall follow the related # Procedures document.
5) An operator shall perform interim/self-inspection of the inspection items that are
specified in standard work sheets.
6) The manager of product control department or the partner of product control
shall perform the release and delivery of product and post-delivery activities according
to the related # Procedures documents.
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3) The manager of a relevant department shall, if necessary, specify and fulfill the method
of separate storage of lots based on the inspection result so that their status can be
identified.
6. Preservation of products
The manager of a relevant department shall define the procedures for identification,
handling, packing, storage and protection of materials or products in the related
# Procedures document and implement it, in order to prevent the damage or loss of them.
1) The manager of a relevant department shall use transportation means that can protect
materials or product from damages while moving them, and their drivers shall have
due qualifications.
2) The manager of design & development department shall prepare the # Quality
standard for the packing materials and its printing methods, and register it with
a standard management department.
The manager of product control department shall perform the packing and printing
work according to the relevant # Quality standard.
3) The manager of a relevant department shall store the materials or products which
require special treatment to prevent damage or quality deterioration in an appropriate
place.
4) The manager of a relevant department shall release or ship the stored materials or
products in FIFO (First-in, First-out), and check their status before using or shipping
them if they are long-term supplies.
The storage and release of materials shall be performed according to the related
# Procedures document.
5) The manager of product control department shall classify and store the preserved
goods according to the related # Procedures document. Here, the preserved goods
shall include constituent parts.
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7. Management of equipment
The manager of measuring equipment control department shall safeguard measuring
equipment from adjustments that would invalidate the calibration setting.
The reference instruments that are used for inspection and calibration based on the
calibration Procedures document shall be stored and managed in the measuring
equipment room where standard criteria are maintained.
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This section describes the procedures for planning and implementing the processes
of monitoring, measurement and continued improvement.
Quality assurance, quality management and other related divisions shall plan and
implement the processes that are required for the followings:
1) Verification of product conformity through inspection and testing, etc.
2) Ensuring of the suitability of quality management system
3) Continued improvement of the effectiveness of quality management system
The processes shall include and follow the stages:
Monitoring Measurement Analysis Improvement.
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- An audit team shall consist of a senior auditor and auditors, and auditors shall be
appointed according to the related # Procedures document.
- The records on the qualifications of the auditors shall be maintained as a quality
record, according to the related # Procedures document.
3) Conducting of audit
- When an audit plan is completed, the manager of quality management/quality
assurance department shall report the audit plan to related departments so that they
may prepare for it.
- The base of nonconformance found during audit, such as a related quality procedure
document, shall be clearly stated.
In addition, the nonconformance shall be explained in the manner that the manager of
the audited department may identify the reason and find the direction for appropriate
actions for it.
- When there occur important matters between an auditor and an auditee, the auditor
shall immediately report the matter to a quality management representative, thus to
take a proper action.
(For example, interference with audit activities, change of audit schedule by the
department to be audited, audit delay, etc.)
4) Reporting of audit result
- The manager of quality management/quality assurance department shall report the
result of an internal quality audit, which shall includes:
Audit scope
Type of audit
Period of audit
Auditors
Auditee and the audited department
Summary of an audit result (which shall state the effectiveness of quality
management system.)
Findings of nonconformance
- Audit result shall be feed-back to the relevant department manager.
- Audit report shall be duly approved, and shall be maintained as a quality record,
according to the related # Procedures document.
5) Corrective actions for nonconformance
- The manager of quality management/quality assurance department shall issue a
letter requesting corrective actions for the nonconformance found during audit to a
relevant department, and the letter shall include:
Issue No.
Date of issue
Receiving department
Corrective actions required
Reason for nonconformance
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4) Incoming inspection
- Incoming inspector shall test and identify the materials whose quality needs to be
checked, according to the related # Procedures document.
- The materials requiring inspection shall be managed not to be input into
production process before being checked. In a situation where the materials
must be input before checking, however, proper action shall be taken to trace and
identify the relevant products.
- Inspection result shall be maintained as a quality record, according to the related
# Procedures document.
5) Inspection of work-in-process
- Inspection of work-in-process shall be fulfilled by the inspector or the worker of
a production department to whom the inspection duties are delegated, according to
the relevant procedure.
- The manager of production department shall, if necessary, use proper monitoring
devices such as spark tester, eddy current tester, diameter analyzer, concentricity
tester, etc. in the production line to ensure that the production process is fulfilled in
accordance with a specified standard.
- Inspection result shall be maintained as a quality record, according to the related
# Procedures document.
6) Inspection of finished goods
- The manager of production department shall be responsible for the inspection of
finished goods.
- The manager of quality assurance department shall verify the product conformity to
a relevant requirement.
- The manager of quality assurance department shall transfer only the accepted
finished goods to a product control department.
- Inspection result shall be maintained as a quality record, according to the related
# Procedures document.
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3. Procedures
The managers of incoming inspection department and quality assurance department
shall prepare and implement the # Procedures document to manage the following
non-conforming products.
1) Identification and marking of non-conforming product
- When non-conforming products are found, inspector/tester shall distinguish
non-conforming products from conforming products in a proper way, and
issue/send the NCR to a responsible department.
- The responsible department shall store the non-conforming products separately, and
prevent them from being conveyed to the next process until the final decision on how
to handle them is made.
If the separate storage of non-conforming products is difficult, they shall be separated
in a proper way such as using notice board, rope, etc.
2) Evaluation of non-conforming product
- The manager of incoming inspection department determines the concession or
the return by referring opinions of related departments (design & development,
production, quality assurance, etc.), if it is necessary,
- The manager of the department being responsible for the non-conforming products
shall examine the reason of nonconformity and ask the manager of quality
assurance department to determine how to dispose them.
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- The manager of quality assurance department shall determine a method for the
disposition of non-conforming product one of the following methods: concession,
repair, rework, scrap, return - by considering the examined cause and the opinions
of related departments.
3) Disposition of non-conforming product
- The manager of a relevant department shall dispose the non-conforming products
through one of the following methods, based on the final decision thereof.
Concession: Inspector/tester shall convey the relevant products to the next
process after removing the tag of rejection, etc. attached to the products.
Repair or rework: The manager of a relevant department shall fulfill repair or rework
according to the related procedure and then ask for inspection.
Inspector/tester shall re-test them through the same method as the initially applied
one.
Selection: Inspector/tester shall perform total inspection of the selected lot through
the same method as the initially applied one.
Return: The manager of materials purchasing department shall return the materials
which are determined to be returned to the relevant partner.
Scrap: The manager of a relevant department shall immediately scrap the
non-conforming products which are determined to be scraped.
- The manager of quality assurance or incoming inspection department shall confirm
the result of disposition of non-conforming products and conclude the NCR.
4) Customer confirmation and post-delivery actions
- In case of a contract item, the manager of quality assurance department shall have
the decision on the disposition of the non-conforming products approved by a
customer and then dispose them.
- The manager of quality assurance department shall take a proper action for
the impact of the nonconformity, if nonconformity is found after the delivery of
the relevant products or the start of using them.
5) Management review of product nonconformity and the management of quality record
- The manager of quality assurance department shall periodically analyze NCRs and
report the result to the management review meeting of the business division, and
shall ensure that proper correction, corrective action and preventive action shall be
decided and fulfilled through management review.
- NCRs (of incoming inspection, inspection of work-in-process, and inspection of
finished goods) shall be maintained as a quality record, according to the related
# Procedures document.
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3. Data analysis
1) The manager of quality assurance department shall analyze the data including results
of monitoring customer satisfaction in Section 8.2, Paragraph 3 of this manual to
provide the information on customer satisfaction.
2) The manager of quality management/quality assurance department shall analyze
relevant data including the results of monitoring and measuring of process in
Section 8.2, Paragraph 5 of this manual to verify the conformity to product
requirements.
3) The manager of quality management/quality assurance department shall analyze
relevant data through monthly quality reports or internal quality audit, etc. to identify the
opportunity of preventive action and the trend of process and product.
4) The manager of incoming inspection department shall analyzes the quality data of
suppliers such as the data on incoming inspection to provide the quality information
about suppliers.
5) The manager of material purchasing department shall analyzes the data of suppliers
such as the data on the appointed data of delivery, a unit cost, etc. to provide the
information about suppliers.
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8.5 Improvement
4. Continued improvement
1) To improve the effectiveness of quality management system continuously, the
manager of quality management/quality assurance department shall use a part or all
of the following methods:
- Review of quality policy and quality objective
- Corrective and preventive actions resulting from audit result and data analysis
- Comprehensive management review.
2) The main group that fulfills continued improvement activities shall be the organization
for improvement (SKILL, SIX SIGMA, other TFTs), small group activity on site and
proposal system, etc.
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ISO 9001
Section Requirements Quality Records Managed By
# Reflected the business differences of the divisions, the preservation term of quality records complies with
requirement of procedures and directives/guidelines for management of quality record.
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