Rate Saver 12M Fixed - Gas 2601

Your Account Number: 0005159293

For customer service queries email

customerservice@mygreenstarenergy.com
or call our British &Irish based call centres
on 0800 012 4510 Mon-Fri 8am-6pm
Deborah Veevers
29 Hillam Road
WALLASEY
Personal Projection
Merseyside 459.02 per year for your gas
CH45 8LD
This is an estimate based on your expected
annual energy usage, and your current tariff
rates, charges and discounts, including VAT.
Actual billing will vary depending on your
usage and tariff selection. More information
about your current tariff can be found
overleaf

Your Gas Statement Could You Pay Less?

Remember - it might be worth
For the period 01 Nov 2016 - 31 Jan 2017 thinking about switching your
tariff or supplier. The QR code
on the right can help.
Balance At Your Last Bill CR 62.69
Payment received - 01 Dec 2016 - thank you CR 39.40 Our Cheapest Similar Tariff:
Payment received - 03 Jan 2017 - thank you CR 39.40
Gas: good news - you're already on the
Payment received - 01 Feb 2017 - thank you CR 39.40
cheapest similar tariff. We'll let you know if
Balance Brought Forward CR 180.89
this changes.
Our Cheapest Overall Tariff:
New Charges Included In This Bill 165.91
Gas: good news - you're already on the
cheapest overall tariff. We'll let you know if
New Account Balance CR 14.98 this changes.

This statement is for information only as you are

paying by monthly Direct Debit
 Your Account Number: 0005159293
Bill Reference: 00919288 (08 Feb 2017)

Your Charges In Detail About Your Tariff

Prices do not include VAT unless otherwise noted.
Gas Meter Point Reference: 1623838002
Supply Address: 29 Hillam Road, WALLASEY, Merseyside, CH45 8LD Gas
Rate Saver 12M Fixed - Gas 2601 (01 Nov 2016 - 31 Jan 2017) Tariff Name . . Rate Saver 12M Fixed - 2601
Energy Charges for Meter 310765 Product Type . . . . . . . . . . . . . . . . Fixed Rate
Payment Method . . . . . Monthly Direct Debit
01 Nov 2016 3730 Estimate Unit Rate . . . . . . . . . . . . . . . . . . 2.342p/kWh
01 Feb 2017 3919 Estimate Standing Charge . 20.92p/day (76.36/year)
Consumption 189 hcf Online Discount . . . . . . . 7.14/year per fuel
Energy Used* 6001.6 kWh @ 2.342p/kWh 140.56 Tariff End Date . . . . . . . . . . . . . 23 Feb 2017
Standing Charge (92 days @ 20.92p/day) 19.25 Price Guaranteed Until . . . . . . . 23 Feb 2017
Early Exit Fee . . . . 30.00 per fuel (inc VAT)
Online Discount (92 days @ 7.14/year) CR 1.80
Estimated Annual Usage . . . . . . . 13199kWh
Total Gas Charges 158.01
*Your energy usage is calculated from your gas
consumption using a standard industry formula:
Subtotal of charges before VAT 158.01
Units Consumed (100s of Cubic Feet)
x Metric Conversion (convert to cubic metres)
VAT @ 5% on 158.01 7.90
x Volume Correction (for temperature &pressure)
x Calorific Value (energy in each m of gas)
Total Charges for this bill 165.91 3.6 (convert from joules)
= Usage (in kWh)
For example:
189 x 2.83 x 1.02264 x 39.5 3.6 = 6001.6

Emergency Numbers
If you smell gas or suspect a gas leak, call
the national gas emergency line
immediately:
0800 111 999 (open 24 hours)
Advice Services
For free, impartial advice you can contact the Citizens Advice
Consumer Service (CASC) at any time. Visit them at
www.citizensadvice.org.uk/energy or call 03454 04 05 06.
CASCs Know Your Rights and the Energy Consumer
Checklist can be found on our website. Or call us and we can
send you a copy out in the post.
If you feel that we have not delivered the service experience
that you deserve, please contact us so that we can put things
right. Our complaints policy can be found:
www.mygreenstarenergy.com/complaints
Step 1 - Speak to our dedicated complaints team on 0800 012
4510 or email complaints@mygreenstarenergy.com to discuss
your complaint.
Step 2 - If an advisor is not able to resolve your complaint, you
can escalate your query. This will be escalated to a specialist
or team leader, as appropriate.
Step 3 - Following step 2, if you're not happy with our decision,
contact our Complaints Lead who will review the decision and
respond within 5 working days. By Post: Complaints Lead,
Green Star Energy, Elder House, 586-592 Elder Gate, Central
Milton Keynes MK9 1LR.
Email : complaints@mygreenstarenergy.com
By phone: Please ask to be escalated to Complaints.
If you have followed each of the above steps but your
complaint is still unresolved after 8 weeks, you can contact the
Ombudsman Service: Energy on 033 0440 1624 or www.os-
energy.org Ombudsman Services: Energy is a free and
independent service, whose decision is binding upon us (but
not you).
Contacting Us
You might find the answer to any questions
on our website
www.mygreenstarenergy.com Alternatively
we would love to hear from you if you have
any questions or suggestions. We can be
contacted via email at
customerservice@mygreenstarenergy.com,
or by phone on 0800 012 4510 (use 033
0088 1619 from a mobile). Calls may be
recorded. Our UK based call centre is open
Mon-Fri 8am-6pm. Alternatively, you can
write to us at: Customer Service, Green
Star Energy, Elder House, 586-592 Elder
Gate, Central Milton Keynes MK9 1LR
Tariff Comparison Rate (TCR)
Your TCR can help you compare prices
between different tariffs and suppliers. TCRs
are not based on your actual usage, but on
Ofgem annual averages (12500kWh for gas
and 3100kWh for electricity) and should
therefore be used as a guide only.
TCR (Gas) . . . . . . . . . . . . . . . . . . 2.98p/kWh
Please contact us for more information
about TCRs and how we calculate them.
About your TCR: TCRs can be used to
compare the price of energy across
suppliers. The TCR is not based on your
actual consumption, but on Ofgem average
consumption (13500kWh for gas and
3200kWh for electricity) and therefore
should be used as guide only.