Ramon Worrell Professional Website

Ramon Worrell
College Student/Aspiring Business Professional

Chandler, AZ 85225

To grow in a company that recognizes my dedication to excellence and

appreciates my hard work.

Objective: To work in an environment that allows me the opportunity to grow and

strengthen my management skills and to be in a position to help others realize
their goals and skills.

WORK EXPERIENCE

Application Support Analyst

Plexus Worldwide Scottsdale, AZ June 2017 to Present

Configure ERP Systems

Configure autoresponders
Create/manage reports for various business units
Gather requirements for new systems
Monitor API Calls
Ensure proper integration various systems
Manage relationships with system vendors
Troubleshoot system issues that arise
Conduct UAT
Develop UAT Scenarios
Coordinate training for business units

Training Team Leader

GM Cruise LLC - Scottsdale, AZ - July 2016 to June 2017

Developed/maintained applications utilized in all company offices

Worked with legal team to develop standards/procedures for
contractors
Developed training curriculum for driving personnel
Conducted weekly safety briefings
Conducted standards/safety audits of personnel in the field

Home Preservation Specialist

Wells Fargo - Chandler, AZ - March 2015 to July 2016

Manage pipeline of 120+ customers

Collect and review documents for foreclosure alternatives review
Train team members on new procedures/job functions
Peer review files for submission to underwriting
Develop reports for department and senior leadership
Designed/implemented a scheduling aid that reduced human error
and standardized system notation
Assisted Process Engineers and leadership with error tracking for
pilot program

1 Last updated: 09/05/2017

Ramon Worrell Professional Website

Special Projects Team Lead

Verengo Solar - Phoenix, AZ - December 2011 to November 2014

Debug/test Phase 1 of company-wide launch of Microsoft Dynamics

Debug, test, and assist in company-wide transition from Microsoft
Dynamics 2010 to Dynamics 2013
Create Queries to provide visibility and tracking of sales,
appointments, and operations issues.
Manage/develop collections process for delinquent accounts
Maintain weekly score cards for all team members
Manage the HOA process (make contact with HOA's, submit
architectural applications, receive approval notifications)
Manage outsourcing of jobs for design (review daily queue, ensure
all jobs are outsourced within guidelines, & follow up with design
team)
Participate in training of all new sales reps
Perform initial QC for all new sales, ensuring they are within
tolerance
Manage 15-member team encompassing three departments
Review, package, and send daily calls/transcripts to partner finance
company
Prepare and deliver nightly Statistical Report to Owners and
Executives
Ensure that all credit checks are performed and customers are
qualified
Perform Operations tasks for Vice President and other Executive
team members
Review all data entered by team members for quality control
Create/Develop training manuals and materials for new hires within
department
Schedule Engineering appointments for new customers

EDUCATION

Bachelor's in Political Science w/Certificate in Applied Business

Data Analytics
Arizona State University - Tempe, AZ
2016 to 2018

General Studies
Chandler Gilbert Community College
2009 to 2010

High School Diploma

Humanities and Science Academy - Phoenix, AZ
2006

General Studies
Mesa Community College
2006

SKILLS

2 Last updated: 09/05/2017

Ramon Worrell Professional Website

Efficient in Microsoft Office Suite, creating reports, creating/maintaining

accounting logs, data entry, customer service, scheduling, managing team
members, identifying process deficiencies, providing quality assurance, use of
Microsoft Dynamics, and use of ACT

3 Last updated: 09/05/2017