THE EFFECT OF MANAGEMENT INFORMATION SYSTEM

ON ACHIEVEMENT OF ORGANIZATION OBJECTIVES

(A CASE STUDY OF NITEL OWERRI)

BY

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--------

A PROJECT SUBMITTED TO THE DEPARTMENT OF

BUSINESS ADMINISTRATION AND MANAGEMENT,
SCHOOL OF BUSINESS AND MANAGEMENT
TECHNOLOGY, ---------------, IMO STATE

IN

PARTIAL FULFILLMENT FOR THE AWARD OF ----------

IN BUSINESS ADMINISTRATION AND MANAGEMENT
AUGUST, 2012
 APPROVAL PAGE

This to certify that this project was written by -------- with

REG NO: --------- under the supervision of Mr. ------,
Department of Business Administration and Management, ---
-------, in partial fulfillment of the award of ---------- in
Business Administration and Management.

.. .
------------------ Date
Project Supervisor

.. .
---------------- Date
Head of Department

.. .
External Examiner Date
 DEDICATION

I dedicate this work to Almighty God who gave me the

wisdom to write on this very topic I say may Him alone be

glorified.
 ACKNOLWEDGEMENT

I am forever indebted to the Most High God, my

Father and creator, to Jesus Christ my Lord and personal

savior, whose name and Precious Blood is ever ready to

defend and protect me in all my physical and spiritual war

fares and the Holy Spirit my counselor and teacher.

The needed training, advice and financial muscle

to muster this project would not have been possible without

the devoted assistance of my darling brother and mother,

who by their advice, encouragement, financial assistances,

phone calls and otherwise helped me in achieving my

academic pursuit. May God bless them abundantly.

I owe a tremendous and an unmentionable thanks to

my supervisor Mr. ---------- who painstakingly worked on

my manuscript taking time and effort to assist me in

correcting, interpreting and supplying all necessary advice to

improve the quality of this research work.

 ABSTRACT
In recent times there has been a growing concern on
management information as a very important resource
useful in any organization. The realization of the
management information system (MIS) need is not
restricted to business organization only. The growth and the
complexity of the firms have necessitated the call and need
for an effective and efficient management information
system. There have been wide spread cases of inefficient
decision making, lack of accurate information, which shatter
the efforts of an organization towards the achievement of
goals and objectives. The essence of this project is to unveil
the effects of management information system (MIS) on the
achievement of the overall objectives of the organization.
That is to ascertain whether management information
system has helped to facilitate decision making of
management and to determine the extent to which it has
enabled the planning, control and operational functions of
the organization to train the standard of efficiency required
from good management. Also this work is geared towards
evaluating the influences of MIS on better management
function to appraise whether it has contributed to the
achievement of organizational objectives.
 TABLE OF CONTENTS
Title Page
Approval Page
Dedication
Acknowledgement
Abstract
Table of Contents

CHAPTER ONE
Introduction
1.1 Background of Study
1.2 Statement of Problems
1.3 Objective of the Study
1.4 Research Question
1.5 Significance of Study
1.6 Scope of Study
1.7 Limitation of the Study
1.8 Definition of Terms

CHAPTER TWO
Literature Review
2.1 Definition of MIS
2.2 Concept of Management System
2.3 Conceptualizing Management Information System
2.4 Translating Information Requirement into Information
System
2.5 Information
2.6 Information System Needed by Managers
2.7 Organizational Objectives
2.8 Impact of MIS on Organization

CHAPTER THREE
Research Methodology
3.1 Introduction
3.2 Research Design
3.3 Method of Data Collection
3.4 Sample Size
3.5 Sample Technique

CHAPTER FOUR
Presentation of Data
4.1 Introduction
4.2 Data Analysis
4.3 Research Findings

CHAPTER FIVE
Summary of Findings, Conclusion and Recommendations
5.1 Summary of Findings
5.2 Conclusion
5.3 Recommendations
References
Appendix
 CHAPTER ONE

1.0 INTRODUCTION

1.1 BACKGROUND OF THE STUDY

The focus of this research study is on the effect of

Management Information System (MIS) in the achievement

of organizational objectives. Information is an indispensable

resources in every organization, be it profit oriented

organization. We are actually in an information era, though

organization had passed through different era, the

manufacturing and industrial era. An organization activity

gets improved with timely accurate and pertinent

information that helps to make better decisions in every

organization.

Management Information System consists of people,

equipment and procedures to gather, sort, analyze, evaluate

and distribute accurate timely and pertinent information or

management decision makers. The chapter broken down

into sub-headings via background of the study, scope of the

study, research hypothesis, research quest ions, significant

of all study, limitation of the study and definition of terms.

Each sub-headings is discussed one after the other below.

 The problem of Management Information System (MIS)

is an important tool to achieving organizational objectives is

challenging to managers of any organization especially the

modern day managers. No organization can realize its goals

and objectives with out a conscious effort using a well

organized management information system, thus

organization are concerned with goal achievement having

mobilized and allocated resources including information.

The essence of this study is to show the effect of

management information system (MIS) to management and

to ascertain whether it has helped in facilitating decision

making or management and to determine the extent to

which it has enacted planning, control and operational

function of an organization.

Planning requires management information system.

The managers have to retrieve information system is the

reception of facts and ideas and it is very essential to

organization as in their planning and contribution functions.

In terms of achievement of organizations objectives,

accurate information is necessary.

1.2 STATEMENT OF PROBLEM

The essence of every research undertaking is to solve

teething and novel problems posing serious threats to the

life success and survival of any organization. We can as well

say that management information system in its own respect

is the life wire for any organization and it has been widely

used and acknowledged. It s a very long sensitive function

used by management.

Many organizations have realized their targets with the

aid of management information system (MIS) and still there

is lack of management expertise in adequately managing

their information system for improvement although they

might have one form of information or the other. Let us

state the inherent problems that bedevil the management of

organization like NITEL so as to have a focus at to determine

the solutions by the end of the work. Such inherent factors

are:

1. That most organizations do not have efficient

management information system and if they have, their

information systems are not effective as to its role

towards goals and objective attainment.

2. Most managers are governed by intuition and

management self judgment as to what course of action

to follow in their planning and decision making function.

Many of them as a matter of fact do not make use of

the information supplied to them from within and

 outside the organization and if they do, to some degree

they receive from the business environment.

3. There is also the problem of evaluating the impact of

management information system towards the

achievement of objectives. Many managers are yet to

capitalize and utilize information for decision making

and goal attainment.

Therefore, the question as to whether management

information system (MIS) enables organization achieve their

objectives has to be addressed in this research study.

1.3 OBJECTIVES OF THE STUDY

The purpose of this study is to show the effect of

management information system (MIS) to organization and

to check if it has helped to facilitate the decision making

process of management of an organization. The researcher

also intends to show the impact of management information

on business organization. Specifically, the purpose of this

study includes these below:

1. To determine the extent to which organization have

and make use of information system.

2. To ascertain the effectiveness of their information

system and how goals are achieved through them.

3. To evaluate the problems militating against the

management information system of NITEL Owerri.

4. To evaluate the relationship between the effect of

management information system and organizational

objectives of NITEL.

5. To identify how effective management information

system is to decision making.

6. To find out the extent to which organization have

recommend the most appropriate management

 information strategies that would be adopted by them

in order to achieve their objectives.

1.4 RESEARCH QUESTION

In order to get a clear picture and focus for this study,

we can pose serious questions necessary for the solution of

the problems we have identified in solution 1.2 above that

such question includes:

1. To what extent is management information system

essential to business organization?

2. How do management make use of the information

system to achieve their goals and objectives?

3. What are the problems militating against the

management information system in NITEL in Owerri?

 4. Is there any relationship between management

information system and organization objectives of

NITEL in Owerri?

5. To what extent has organization adopted the

technological innovation of system device like the

computer and the internet?

6. To what extent does effective management information

system in NITEL Owerri helps in planning and decision

making?

1.5 RESEARCH HYPOTHESIS

A. Ho: Management Information system in NITEL Owerri

is not effective for planning and decision making.

Hi: Management information system in NITEL Owerri is

effective for planning and decision making.

B. Ho: Management information system has not been

helping the NITEL organization to achieve its goals and

objectives.

Hi: Management information system has been helping

the NITEL organization to achieve its goals and

objectives.

C. Ho: There is no significance relationship between

management information system and organization

objective.

Hi: There is no significance relationship between

management information system and organization

objective.

NOTE: From the above research hypothesis, Ho means

non-hypothesis while Hi means alternative hypothesis.

1.5 SIGNIFICANCE OF THE STUDY

 The significance of this study can not be

overemphasized. It will be of great use to the underlisted

groups and how it will be are also underlined.

To the Profit and Non Profit Organization: The

study will yield accurate and pertinent information

which no doubt is a viable tool for sound decision

making.

To the Employees: The benefit of this study is to

show the most appropriate management information

system that will enable them carryout their duties in

the organization.

To the Government: The benefit of this study is to

facilitate decision making to help government to

determine the extent to which it will enable the

planning control and operational functions of the

 government to attain the standard of efficiency

required from them.

To the Researcher: This study has been of great

significance as it helps the researcher to widen his

scope of knowledge in management information

system.

To Academicians: It opens up areas where further

work need to be done.

1.7 SCOPE OF THE STUDY

The case study of this study is restricted to Nigeria

Telecommunication Plc (NITEL) Owerri office. The findings

from the study of the effect of management information

system (MIS) in NITEL Owerri will be used to generalize

effectiveness of MIS in both branches, nationwide and also

to any other organization.

 As the above statement indicates, the entire study

focuses on NITEL as an instrument of the federal

government realizing its goals of making information and

communication network worth while in Nigeria for effective

coverage of its assignment NITEL overall objective is to

make telecommunication easy both at the local and at the

international level.

1.8 LIMITATION OF STUDY

We were faced with so many limitations. The study

demands that a lot of resources, time energy, intellectual

ability and carefulness be deployed. Thus these no doubt

erupted limitations, since it is very difficult to actualize them

as supposed.
 However, the most difficult or limitation is the time

factor, in spite of the length period allowed, the researcher

find it difficult to cope with since he is doing the study and at

the same time still have lectures to attend to. Additionally,

is the cost to execute the study which also no doubt poses a

threat.

1.9 DEFINITIONS OF TERMS.

Management: Precisely, management is defined as

the combination of material and human resources to

achieve goals (Mauser and Schwartx, 1979).

Management is defined as the process of achieving

organizations goals through the coordinated

performance of six specific functions of planning,

 organizing, communicating, controlling, staffing and

motivating (Agu, et al, 2000).

Information: Information is anything capable of

affecting the uncertainty associated with a given

situation. Information is seen as a meaningful input

from which decision are made (Hagues, 1976). They

are datas processed into a meaningful state ready for

use.

System: A system is a means by which an organization

achieve it goals. According to Oparah, et al, (2006),

system is seen as an established or organized

procedure or a method.

Organization: According to Opara et al (2006), an

organization is the internal environment where

business activities are carried out. It consists of units

 with a clear out division of labor and experts employed

and trained for different business function.

Goals: Are specific short term and quantitative

statement of an organization performance target.

Objectives: Are broad and qualitative statement

about an organization performance target. Objectives

are integral to plan because they specify future

conditions that the planner deems satisfactory.

Data: Simply defined as raw facts. Similarly data is

seen as any figure, word, letter, charts or symbols that

attempt to convey a condition, situation or idea (Agu,

et al, 2001).

Planning: Simply put as the process of deciding in

advance what to do, how to do and who to do a

particular task so as to actualize the overall goal of an

organization. In the words of Agu, (2000), planning is

the process of the organization determining the

strategies, policies and procedure that are necessary to

achieve a stated objectives.