Bharat Sanchar Nigam

Limited

BSNL

Type State-owned

Industry Telecommunications

Founded 19th century, incorporated 2000

Headquarters New Delhi, India

Key people Kuldeep Goyal

(Chairman) & (MD)

Products Wireless

Telephone

Internet

Television

Revenue ▼ US$ 7.03 billion (2009)[1]

Owner(s) Government of India

Employees 357,000 – March 31, 2009[2]

Website Bsnl.co.in
Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th
largest Telecommunications Company providing comprehensive
range of telecom services in India: Wireline, CDMA mobile, GSM
Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT,
VoIP services, IN Services etc. Presently it is one of the largest &
leading public sector unit in India.

BSNL has installed Quality Telecom Network in the country and

now focusing on improving it, expanding the network, introducing
new telecom services with ICT applications in villages and wining
customer's confidence. Today, it has about 46 million line basic
telephone capacity, 8 million WLL capacity, 52 Million GSM
Capacity, more than 38302 fixed exchanges, 46565 BTS, 3895
Node B ( 3G BTS), 287 Satellite Stations, 614755 Rkm of OFC
Cable, 50430 Rkm of Microwave Network connecting 602
Districts, 7330 cities/towns and 5.6 Lakhs villages.

BSNL is the only service provider, making focused efforts and

planned initiatives to bridge the Rural-Urban Digital Divide ICT
sector. In fact there is no telecom operator in the country to beat its
reach with its wide network giving services in every nook & corner
of country and operates across India except Delhi & Mumbai.
Whether it is inaccessible areas of Siachen glacier and North-
eastern region of the country. BSNL serves its customers with its
wide bouquet of telecom services.

BSNL is numero uno operator of India in all services in its license

area. The company offers vide ranging & most transparent tariff
schemes designed to suite every customer.
BSNL cellular service, CellOne, has 55,140,282 2G cellular
customers and 88,493 3Gcustomers as on 30.11.2009. In basic
services, BSNL is miles ahead of its rivals, with 35.1 million Basic
Phone subscribers i.e. 85 per cent share of the subscriber base
and 92 percent share in revenue terms.

BSNL has more than 2.5 million WLL subscribers and 2.5 million
Internet Customers who access Internet through various modes
viz. Dial-up, Leased Line, DIAS, Account Less Internet(CLI). BSNL
has been adjudged as the NUMBER ONE ISP in the country.
 BSNL has set up a world class multi-gigabit, multi-protocol
convergent IP infrastructure that provides convergent services like
voice, data and video through the same Backbone and Broadband
Access Network. At present there are 0.6 million DataOne
broadband customers.
The company has vast experience in Planning, Installation,
network integration and Maintenance of Switching & Transmission
Networks and also has a world class ISO 9000 certified Telecom
Training Institute.

Scaling new heights of success, the present turnover of BSNL is

more than Rs.351,820 million (US $ 8 billion) with net profit to
the tune of Rs.99,390 million (US $ 2.26 billion) for last
financial year. The infrastructure asset on telephone alone is
worth about Rs.630,000 million (US $ 14.37 billion).

The turnover, nationwide coverage, reach, comprehensive range of

telecom services and the desire to excel has made BSNL the No. 1
Telecom Company of India.

Bharat Sanchar Nigam Limited : भारत संचार िनगम िलिमटेड) (known

as BSNL, India Communications Corporation Limited) is a state-
owned telecommunication enterprise in India. BSNL is the fourth
largest cellular service provider, with over 63.45 million customers as of
March 2010 and the largest land line telephone provider in India. Its
headquarters are at Bharat Sanchar Bhawan, Harish Chandra Mathur
Lane, Jan path, New Delhi. It has the status of Mini Ratna, a status assigned
to reputed public sector companies in India.
BSNL is India's oldest and largest Communication Service Provider (CSP)
Currently has a customer base of 90 million as of June 2008. It has
footprints throughout India except for the metropolitan cities
of Mumbai and New Delhi which are managed by MTNL. As on March 31,
2008 BSNL commanded a customer base of 31.55 million Wireline, 4.58
million CDMA-WLL and 54.21 million GSM Mobile subscribers. BSNL's
earnings for the Financial Year ending March 31, 2009 stood at INR
397.15b (US$7.03 billion) with net profit of INR 78.06b (US$ 1.90 billion).
BSNL has an estimated market value of $ 100 Billion. The company is
planning an IPO with in 6 months to offload 10% to public in the Rs 300-
400 range valuing the company at over $100 billion.
Services
BSNL provides almost every telecom service in India. Following are the
main telecom services provided by BSNL:

 Universal Telecom Services : Fixed wireline services & Wireless in

Local loop (WLL) using CDMA Technology
called bfone andTarang respectively. As of December 31, 2007, BSNL
has 81% marketshare of fixed lines.

BSNL Mobile

Prepaid Mobile

 Cellular Mobile Telephone Services: BSNL is major provider of

Cellular Mobile Telephone services using GSM platform under the brand
name BSNL Mobile. As of Sep 30, 2009 BSNL has 12.45% share of
mobile telephony in the country

BSNL Broadband

 Internet: BSNL provides internet services through dial-up connection

(Sancharnet) as Prepaid, (NetOne) as Postpaid and ADSL broadband
(BSNL Broadband). BSNL has around 50% market share in broadband in
India. BSNL has planned aggressive rollout in broadband for current
financial year.

 Intelligent Network (IN): BSNL provides IN services like televoting,

toll free calling, premium calling etc.

 3G:BSNL offers the '3G' or the'3rd Generation' services which

includes facilities like video calling etc.

 IPTV:BSNL also offers the 'Internet Protocol Television' facility

which enables us to watch television through internet.
  FTTH:Fibre To The Home facility that offers a higher bandwidth for
data transfer.This idea was proposed on post-December 2009.

Bsnl Services
 India's fastest growing cellular service , along with postpaid and
prepaid services brings cellular telephony to the masses, through
innovative technology and strategic pricing.

This ambitious service uses state-of-the-art GSM technology to attain

global excellence and leadership in businessg their entry into this sector
has brought GSM cellular service at an affordable cost to the common
man. All serving a single objective, to provide better communication to
millions across India.

Customers have reposed tremendous faith in BSNL and it has enrolled over
30 Lakh Cellular customers within ten months of launch of Cellular service,
an unprecedented mark in Indian Cellular Market.

Why should you choose BSNL Mobile?

• For the first time in the country, all major towns and cities are covered
through their network
• All major national and state highways are covered
• National and International SMS facility
• International roaming available for more than 300 networks across the
world.
• The facility of one number roaming across the country.
• Appropriate and reasonable tariff packages to suit every pocket

Tariff for BSNL Managed SaaS (Software as a Service)

Business Mail Service
BSNL Managed SaaS ( Software as a Service ) Business Mail Service has been
launched with M/s Microsoft India Ltd.

Tariff:

Charges
for Non- Charges for
Sl.N
Particulars Bulk Bulk
o
Deals Deals(Rs.)
(Rs.)
1 Standard Mail Box (non-Mapi) CAL 172 172
2 Premium Mail Box (Mapi) CAL 395 395
3 Mobility Windows Mobile (Mapi + ASync) CAL 463 463
4 Mobility Blackberry (Mapi+BES) CAL 1269 1269
5 SharePoint Site with 500MB space 3010 3009
6 SharePoint Site User CAL 52 52
7 OCS CAL 326 326
8 1GB Additional Mailbox space 273 273
9 1GB Additional SharePoint space 410 409
10 Mailbox recovery from Exchange Servers 818 818
11 Set up Services One month CAL fee
12 Migration Services One month CAL fee
13 Server side rule like disclaimer etc on per rule basis 1143 1143
14 Other services on per hour basis 1050 1049

• Absolute transparency in billing.

• All regular features of cellular telephony, such as SMS as well as
advanced features like MMS are available.
• 24 Hour helpline all across the country.
• The only Mobile service available through out the country including
Jammu and Kashmir and North Eastern states like Arunachal Pradesh,
Nagaland, Mizoram etc.

BSNL Service Plus:

CellOne provides a number of Value Added Services. These services helps

BSNL serve you better & enhance the ease & quality of communication thus
bringing global connectivity at your doorstep.

Voice Mail Service

Value Added Services SIM Based service SMS based Services
Short Message Service (SMS)
 Group Messaging
National & International roaming
Call forwarding
Corporate Virtual Private Network
Call conferencing
Friend and Family Talk
Call waiting and Call holding facility
Unified Messaging Services: This provides Voice mail, FAX, e-mail, text
to voice
Wireless Application Protocol (WAP): Surf WAP enabled websites on
Internet using
this service.

Administrative units
BSNL is divided into a number of administrative units termed as telecom
circles, metro districts, project circles and specialized units, as mentioned
below:
Telecom Circles

 Andaman & Nicobar Telecom Circle

 Karnataka Telecom Circle
 Jharkhand Telecom Circle
 Bihar Telecom Circle
 Andhra Pradesh Telecom Circle
 Assam Telecom Circle
 Chhattisgarh Telecom Circle
 Gujarat Telecom Circle
 Haryana Telecom Circle
 Himachal Pradesh Telecom Circle
 Jammu & Kashmir Telecom Circle
 Jharkhand Telecom Circle
 Karnataka Telecom Circle
 Kerala Telecom Circle
 Madhya Pradesh Telecom Circle
 Maharashtra Telecom Circle
 North East-I Telecom Circle
 North East-II Telecom Circle
 Orissa Telecom Circle
  Punjab Telecom Circle
 Rajasthan Telecom Circle

Metro Districts

 Calcutta
 Chennai

Project Circles

 Eastern Telecom Project Circle

 Western Telecom Project Circle
 Northern Telecom Project Circle
 Southern Telecom Project Circle
 IT Project Circle, Pune

Maintenance Regions

 Eastern Telecom Maintenance Region

 Western Telecom Maintenance Region
 Northern Telecom Maintenance Region
 Southern Telecom Maintenance Region

Specialized Telecom Units

 Data Networks
 National Centre For Electronic Switching
 Technical & Development Circle
 Quality Assurance

Production Units

 Telecom Factory, Mumbai

 Telecom Factory, Jabalpur
 Telecom Factory, Richhai
 Telecom Factory, Kolkata

Training Institutions

 Advanced Level Telecom Training Centre

  Bharat Ratna Bhim Rao Ambedkar Institute Of Telecom Training
 National Academy of Telecom Finance and Management
 Regional Telecom Training Centres
 Circle Telecom Training Centres
 District Telecom Training Centres

Other Units

 Telecom Stores
 North East Task Force
 Telecom Electrical Wing
 Telecom Civil Wing

Present and future

BSNL (then known as Department of Telecom) had been a near monopoly
during the socialist period of the Indian economy. During this period, BSNL
was the only telecom service provider in the country (MTNL was present
only in Mumbai and New Delhi). During this period BSNL operated as a
typical state-run organization, inefficient, slow, bureaucratic, and heavily
unionised. As a result subscribers had to wait for as long as five years to get
a telephone connection.The corporation tasted competition for the first time
after the liberalisation of Indian economy in 1991. Faced with stiff
competition from the private telecom service providers, BSNL has
subsequently tried to increase efficiencies itself. DoT veterans, however, put
the onus for the sorry state of affairs on the Government policies, where in
all state-owned service providers were required to function as mediums for
achieving egalitarian growth across all segments of the society. The
corporation (then DoT), however, failed miserably to achieve this and India
languished among the most poorly connected countries in the world. BSNL
was born in 2000 after the corporatisation of DoT. The efficiency of the
company has since improved. However, the performance level is nowhere
near the private players. The corporation remains heavily unionised and is
comparatively slow in decision making and implementation.Management
has been reactive to the schemes of private telecom players.Over the past
five years BSNL's management is not able to absorb Group A(ITS)
officers,who are working in BSNL as borrowed staff.This has considerably
reduced the ability of management to take risks and get rewarded in open
telecom field. Though it offers services at lowest tariffs, the private players
continue to notch up better numbers in all areas, years after year. BSNL has
been providing connections in both urban and rural areas. Pre-activated
Mobile connections are available at many places across India. BSNL has
also unveiled cost-effective broadband internet access plans (DataOne)
targeted at homes and small businesses. At present BSNL enjoy's around
60% of market share of ISP services.[6]

Year of Broadband 2007

2007 has been declared as "Year of Broadband" in India and BSNL is in the
process of providing 5 million Broadband connectivity by the end of 2007.
BSNL has upgraded existing Dataone (Broadband) connections for a speed
of up to 2 Mbit/s without any extra cost. This 2 Mbit/s broadband service is
being provided by BSNL at a cost of just US$ 11.7 per month (as of
21/07/2008 and at a limit of 2.5GB monthly limit with 0200-0800 hrs as no
charge period). Further, BSNL is rolling out new broadband services such
as triple play.
BSNL is planning to increase its customer base to 108 million customers by
2010. With the frantic activity in the communication sector in India, the
target appears achievable.
BSNL is a pioneer of rural telephony in India. BSNL has recently bagged
80% of US$ 580 m (INR 2,500 crores) Rural Telephony project of
Government of India.
On the 20th of March, 2009, BSNL advertised the launch
of BlackBerry services across its Telecom circles in India. The corporation
has also launched 3G services in select cities across the country. Presently,
BSNL and MTNL are the only players to provide 3G services, as the
Government of India has completed auction of 3G services for private
players.BSNL shall get 3G bandwidth at lowest bidder prices of Rs 18,500
crore,which includes Rs 10,186 crore for 3G and Rs 8313crore for BWA.
[One crore is 10 million.]BSNL management has paid this money under
protest seeking refund.
BSNL has also launched a Entertainment Portal called BSNL Hungama
Portal from where subscribers could download contents like music, music
videos for free and also download or play various games online. Only
Tamil,Kannada,Telugu & Hindi are provided at present. Hopes are there that
the database could be expanded. BSNL charges a fixed monthly subscription
fee for this function.
Challenges
During the financial year 2008-2009 (from April 1, 2009 to March 31, 2009)
BSNL has added 8.1 million new customers in various telephone services
taking its customer base to 75.9 million. BSNL's nearest competitor Bharti
Airtel is standing at a customer base of 62.3 million. However, despite
impressive growth shown by BSNL in recent times, the Fixed line customer
base of BSNL is declining. In order to woo back its fixed-line customers
BSNL has brought down long distance calling rate under OneIndia plan,
however, the success of the scheme is not known. However, BSNL faces
bleak fiscal 2009-2010 as users flee
Presently there is an intense competition in Indian Telecom sector and
various Telcos are rolling out attractive schemes and are providing good
customer services.
Access Deficit Charges (ADC, a levy being paid by the private operators to
BSNL for provide service in non-lucrative areas especially rural areas) has
been slashed by 20% by TRAI, w.e.f. April 1, 2009. The reduction in ADC
may hit the bottomlines of BSNL.
BSNL launched 3G services in 12 cities of country in 2nd march
2009.MTNL which operates in Mumbai and Delhi first launched 3G services
in these cities.