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BRUNEAU
3901 Kilt Court
Midland, Michigan 48640
(989) 708-9608 Cell
Bruneau.Joe@gmail.com
High-energy professional with unique credentials in global enterprise solutions; large-scale complex systems
integration in commercial and government organizations; and client-facing relationship management seeks a
position with dynamic organization. Expertise includes strategic business development; governance, mentoring,
team building, staff development, program/project management, all facets of IT service management, extensive
support center implementation and management using Cherwell, Remedy, HPSM and ServiceNow. Application
development using Agile, Scrum, Waterfall and other SDLC methods.
Experience:
Program & Project Manager Consultant
State of Florida AST (3/2017 Present) leading development of agencies 16 ITSM processes to a maturity
they can apply for and achieve ISO 20000 certification. Work includes process and tool integration, contract
and service level development, metrics alignment, internal audit, and development of an overall SMS
strategy and process
Jackson National (7/2016 12/2016) initiated Project Management Office and creating the role of project
manager. My assignment was to develop a Project Management methodology and Governance and Risk
process for their application development teams and lead them thru the transition.
Honda (1/2016 7/2016) performed role of project manager for Lotus Notes to O365 (SaaS) transition.
Requirements included correcting the global project plan and budget and leading several development teams
that were working on applications to transfer data and configuration elements, secure a vendor for post go
live support and develop a global rollout plan
Pure Michigan Properties (8/2015 1/2016) required a project lead using the Agile method to develop
project plans and carry out development and implementation of several applications that included tracking
of materials processing, an accounting interface and a visual recognition application that provided
measurements for automated job quoting. Duties also included oversight and selection of the development
teams and standard project reporting.
Expanding from 16 independent cooperatives into a single shared services model Golden Spread Electrical
Cooperative (2/2014 8/2015) was looking to expand and increase the maturity of their IT operations. Led
project teams that was responsible for selection and implementation of a service management application
(Cherwell SaaS), upgrade of the SAN and wireless network, MS Office 365 (SaaS) upgrade, hybrid satellite
and radio upgrade (IaaS) to network links between remote sites and additional upgrades to their SCADA
network aligning with NERC 5.5 standards and development of several processes including Service Level,
Governance, Incident and Problem Management. Also, was responsible to developing metrics that covered
operations and employee performance for senior management.
Consumers Energy (9/2011 2/2014) was looking to transition into a service based IT organization. Projects
that made up the program included development of a formal change and problem management process, a
risk management process, performance and availability management processes, rollout of a new service
management application (Service Now) and development of a new vendor management process.
Through acquisition and growth eBay (12/2009 9/2011) had been growing 30-40% annually for the
previous five years. To address this challenge, I was asked to develop a three-year IT Service Management
strategic plan that would allow them to meet growing IT demand for increasingly complex customer
solutions while maintaining a sustainable world class organization. This solution was successfully delivered
and adopted during the summer of 2011. Key components included new automation, enhanced process
maturity, a service catalog with a complete set of SLAs and OLAs and a more robust governance strategy.
JOSEPH M. BRUNEAU
Bruneau.Joe@gmail.com
Driven by political and budgetary issues the State of Wisconsin (5/2008 12/2009) requested the
development of a service management program that would enable the transition to a nimbler, customer
responsive IT organization. In response to the request a program was developed and implemented that built
ITIL based, best practice processes and services. The scope of processes and services included; strategy,
design, transition, operation and portfolio management augmented with Six Sigma Lean based quality
assurance. The program also included the introduction of a new ITSM (HP Service Manager) tool set.
Education:
ITIL Service Manager (aka. Masters) Cert. Bus. Admin., Siena Heights College, Adrian, MI.
HDI Support Center Manager Cert. Electrical Eng., Mich. Tech. University, Houghton,
MI.
Project Management Professional PMP