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JOSEPH M.

BRUNEAU
3901 Kilt Court
Midland, Michigan 48640
(989) 708-9608 Cell
Bruneau.Joe@gmail.com

High-energy professional with unique credentials in global enterprise solutions; large-scale complex systems
integration in commercial and government organizations; and client-facing relationship management seeks a
position with dynamic organization. Expertise includes strategic business development; governance, mentoring,
team building, staff development, program/project management, all facets of IT service management, extensive
support center implementation and management using Cherwell, Remedy, HPSM and ServiceNow. Application
development using Agile, Scrum, Waterfall and other SDLC methods.

Experience:
Program & Project Manager Consultant

State of Florida AST (3/2017 Present) leading development of agencies 16 ITSM processes to a maturity
they can apply for and achieve ISO 20000 certification. Work includes process and tool integration, contract
and service level development, metrics alignment, internal audit, and development of an overall SMS
strategy and process

Jackson National (7/2016 12/2016) initiated Project Management Office and creating the role of project
manager. My assignment was to develop a Project Management methodology and Governance and Risk
process for their application development teams and lead them thru the transition.

Honda (1/2016 7/2016) performed role of project manager for Lotus Notes to O365 (SaaS) transition.
Requirements included correcting the global project plan and budget and leading several development teams
that were working on applications to transfer data and configuration elements, secure a vendor for post go
live support and develop a global rollout plan

Pure Michigan Properties (8/2015 1/2016) required a project lead using the Agile method to develop
project plans and carry out development and implementation of several applications that included tracking
of materials processing, an accounting interface and a visual recognition application that provided
measurements for automated job quoting. Duties also included oversight and selection of the development
teams and standard project reporting.

Expanding from 16 independent cooperatives into a single shared services model Golden Spread Electrical
Cooperative (2/2014 8/2015) was looking to expand and increase the maturity of their IT operations. Led
project teams that was responsible for selection and implementation of a service management application
(Cherwell SaaS), upgrade of the SAN and wireless network, MS Office 365 (SaaS) upgrade, hybrid satellite
and radio upgrade (IaaS) to network links between remote sites and additional upgrades to their SCADA
network aligning with NERC 5.5 standards and development of several processes including Service Level,
Governance, Incident and Problem Management. Also, was responsible to developing metrics that covered
operations and employee performance for senior management.

Consumers Energy (9/2011 2/2014) was looking to transition into a service based IT organization. Projects
that made up the program included development of a formal change and problem management process, a
risk management process, performance and availability management processes, rollout of a new service
management application (Service Now) and development of a new vendor management process.

Through acquisition and growth eBay (12/2009 9/2011) had been growing 30-40% annually for the
previous five years. To address this challenge, I was asked to develop a three-year IT Service Management
strategic plan that would allow them to meet growing IT demand for increasingly complex customer
solutions while maintaining a sustainable world class organization. This solution was successfully delivered
and adopted during the summer of 2011. Key components included new automation, enhanced process
maturity, a service catalog with a complete set of SLAs and OLAs and a more robust governance strategy.
JOSEPH M. BRUNEAU
Bruneau.Joe@gmail.com

Driven by political and budgetary issues the State of Wisconsin (5/2008 12/2009) requested the
development of a service management program that would enable the transition to a nimbler, customer
responsive IT organization. In response to the request a program was developed and implemented that built
ITIL based, best practice processes and services. The scope of processes and services included; strategy,
design, transition, operation and portfolio management augmented with Six Sigma Lean based quality
assurance. The program also included the introduction of a new ITSM (HP Service Manager) tool set.

Implementation Manager Unisys Corporation November 05 May 08


Multiple clients including Ameriprise, Quest Diagnostics and Fannie Mae were looking to outsource
portions of their operations teams to off shore third party vendors. As the Implementation Manager I was
responsible for all aspects of the transition including staff and all budgets. Duties started with contract
negotiations and transition plan development, included oversight of facilities, people, process and technology
in the new facility and concluded with the go live and post implementation review. Additional duties
included vendor management and Service Level management

Program Manager Process Architects October 03 November 05


The U.S. Armys Material Management Command was looking for assistance in development of a clear and
measureable method to define the work undertaken by their organization. A detailed services catalog along
with corresponding service level agreements and objectives was developed and implemented across the
command. The new environment allowed for significant reductions in delays and costs.
Additional ITIL based process development work was completed on several smaller projects for Nalco
Chemical, Ford Motor Company, U.S. Department of Labor

Senior Consultant / Engagement Manager - IBM. August 96 October 03


Successfully led teams that translated business needs for domestic and international Fortune 500 companies
into new or redesigned IT and business processes. Focused on improving managements ability to define
and align services with corporate goals. Major transformations projects included:
New governance and organization models
Global Hardware rollouts including networks, desktop, servers
POS rollouts for NCR, major clients included Albertsons, Target, and Enterprise Car Rental
ITIL (IT Infrastructure Library) Service Strategy, Design, Transition, Operations, Support, Delivery and
Continual Service Improvement processes.
Manufacturing Financial / Insurance Government Medical
Ford Nationwide US Dept. of Labor Univ. Mich. Hospital
Toyota Chase US Dept. of Defense 3M Medical Group
Nalco Chemical Ameriprise State of Delaware, Florida Empire Blue Cross
Mazda Mellon Bank & Wisconsin Blue Shield
Chrysler Comerica Chicago & Cleveland Schools
International Paper Morgan Stanley Technology
NCR Utilities IBM
Retail AEP Dell
Target Golden Spread Elec. Coop. PayPal
Albertsons Consumers Energy Unisys

Project Manager Sprint PCS, Kansas City Kansas August 94 August 96


Launched Tier 2 & 3 Service Desks to support employees. Responsibilities included hiring and training
staff, daily operations, service level management and customer relationship management. The customer
was in startup mode and grew from several hundred to several thousand users in less than a years time.

Education:
ITIL Service Manager (aka. Masters) Cert. Bus. Admin., Siena Heights College, Adrian, MI.
HDI Support Center Manager Cert. Electrical Eng., Mich. Tech. University, Houghton,
MI.
Project Management Professional PMP

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