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Project 1
1. Introduction
In this project I will show the ways to finding for method to improve the team
effectiveness. This case: My team got some problem about departmental productivity (output)
has not been meeting the organizations expectations. So Im a team leader of distribution and
warehousing for this organization. I make an appointment to my team to tell them and find
the way to resolve this problem.
Scenario :
I have recently accepted an employment position with a large, high profile jewelers firm. The
organization manufactures, imports and repairs jewellery for distribution to its many stores in
all states. Your position title is Team Leader of Distribution and Warehousing a frontline
management position.
There are 12 team members, from different backgrounds and with differing level of expertise.
Some team members have worked with the organization and in this division, for a number of
years. Other team members are relatively new, while some have worked in other
departments/sections of the organization before being transferred to your division. The reason
for appointment is that departmental productivity ( output ) has not been meeting the
organizations expectations.
The senior managers of the organization have identified some problem in the team :
- Communication with the other teams within the organization is not as good as it
should be
While each of the team members was selected for their role on the basis of demonstrated
skills and expertise, they seem unable to work together effectively. Your initial role, therefore,
is that of trouble shooter, problem solver and team facilitator. You need to bring this group of
people together to form a cohesive, effective and productive team. How will you do this?
Explain in logical sequence, what methods you would use to develop the working capacity of
your team. Give reason for each of your actions and the expected outcomes. What are the
timeframes that these actions will occur within? What will you do if these measures do not
work?
2. Improving team
- Clarify the - Let them know about - 4 to 5 hours. - They will know and
common goals and the reason for this understand in this situation.
the purpose for this appointment and also the And might try to improve
organization. problem in organization. themselves to achieve the
organizations goals.
- Change their - I will give them a time - 3 to 4 weeks - The members in my team
attitude to work to get to know each other, know, understand and trust
together and create learn to trust each other. in each other. If they can
a unity in this team Use team building know, understand and trust
by a party after activities within, and in each other they will
finished from work. sometime outside of the work together and make a
workplace- informal team work.
meetings and activities
such as party after
finished from work
dinner, drink, play sport
etc.
The processes to help team members to understand their roles can include :
- Team meeting
- Open their mind to understanding each other
- Party, workshop
I will make an appointment to my team and let them know about the reason for this
appointment and also the problem in organization. In my opinion the important factor in this
problem is the members in my team cant work together because they from different
background some members are old staff in this division, some members are old staff that
transfer from another division and also some members are the new staff of this organization.
Members operate as individuals, common goals are not yet established, disclosures are
superficial and relationships are undeveloped. Anxiety levels are high, productivity is low.
Members are hesitant and concerned with assessing each other. They need clear direction and
purpose. So I think this is the reason that why they cant work together well.
The development need or plans is I will give them a time to get to know each other,
learn to trust each other. Use team building activities within, and sometime outside of the
workplace- informal meetings and activities such as party after finished from work dinner,
drink, play sport etc. In my opinion if they know each other and understand each other it is
good to work together, they will help each other created a team work. And in my plan I will
spend first month after told them the problem to this stage because I think this stage very
important to create the team effectiveness and also create a good communication to the
organization, so I have to spend a lot of time and make sure the members in my team know,
understand and trust in each other. If they can know, understand and trust in each other they
will work together and make a team work.
2.2 Improving team Effectiveness
How effective a team is depends in part on bringing together people who have
different skills that somehow complement each other. This can include different technical
abilities or communication skills. In fact, teaming up people who share the exact same
characteristics is often a recipe for disaster. Team effectiveness depends on people taking on
different roles in a group setting. If there is no agreement on who does what in the group, it is
unlikely that the team will prosper.
The interest that the group has in the project also strongly influences its effectiveness. If the
job is too easy or too difficult, or if the rewards for achieving the end result do not seem worth the
effort, the team may end up working half-heartedly. The task should also have a clear outcome.
Working towards a specific goal enhances the effectiveness of a team significantly.
Storming to done the job as members come to know each other they will question
and experiment. There is some awkwardness between members as they examine their roles
and those of other. Disclosure becomes more honest less superficial. Individuals being to
In my plan for this stage I will give some paper to my team member group one each to
write down what is the problem and way to resolve the problem. Then when I got the paper I
will read every problem and way to resolve back to them. And give them a paper again but
this time team members should write down and rearrange the important problem that they
acknowledge and give some own comment and way to resolve. Then give it back to me I will
collect and rearrange again. So I think this way should give me and my team to know what
we have to do it first and next and next to develop our organization to meeting the
organizations expectation.
We can also directly measure performance standard that might take the form of
identified and agreed Key Result Area and KPLs and measure to be effective there should be
agreement and consultation between manager, team leader and the members in the
organization. It should lead to improved customer, financial performance and operational.
Productivity has many benefits. At the national level, productivity growth raises living
standards because more real income improves people's ability to purchase goods and services,
enjoy leisure, improve housing and education and contribute to social and environmental
programs. Productivity growth is important to the firm because more real income means that
the firm can meet its (perhaps growing) obligations to customers, suppliers, workers,
shareholders, and governments (taxes and regulation), and still remain competitive or even
improve its competitiveness in the market place.
The last stage is Performing the team is mature, confident and can perform well.
Consensus has been reached. Team activities center on tasks and the focus is on result.
Members accept responsibility for their own work and internal politics is not an issue.
Members review strengths and weaknesses and work together to overcome problems and
make decisions. Conflicts are constructive and results oriented. Flexibility, trust and sharing
are part of the team culture. Offer the positive feedback and reinforcement, commend
members on their contribution, the standard of cooperation and on work produced. Use
performance review and team meetings to maintain focus, involve all members in decision
making and review team performance. Use individual performance review to confirm
involvement and adjust roles where necessary. Initiate and support continuous improvement.
Assist with change management.
In my plan for this stage I will give them back some positive feedback and
reinforcement to make spirit to work hard to done this job in the organizations goals.
When finished from all of stage I hope this team can meet the organizations
expectations, and we can do a good job in the long term because we know and understand
each other, we can work together, we will help each other like a friends or family. And also
the members work in a part of your expert then the result should be a good job.
3. Contingency Plan
It is often used for risk management when an exceptional risk that, though unlikely,
would have catastrophic consequences. Contingency plans are often devised by governments
or businesses. For example, suppose many employees of a company are traveling together on
an aircraft which crashes, killing all aboard. The company could be severely strained or even
ruined by such a loss. Accordingly, many companies have procedures to follow in the event
of such a disaster. The plan may also include standing policies to mitigate a disaster's
potential impact, such as requiring employees to travel separately or limiting the number of
employees on any one aircraft.
During times of crisis, contingency plans are often developed to explore and prepare
for any eventuality. During the Cold War, many governments made contingency plans to
protect themselves and their citizens from nuclear attack. Examples of contingency plans
designed to inform citizens of how to survive a nuclear attack are the booklets Survival
Under Atomic Attack, Protect and Survive, and Fallout Protection, which were issued by the
British and American governments. Today there are still contingency plans in place to deal
with terrorist attacks or other catastrophes.
4. Conclusion
5. Reference
http://www.articleoutlook.com/what-is-team-cohesion
http://en.wikipedia.org/wiki/Group_cohesiveness
http://www.wisegeek.com/what-is-team-effectiveness.htm
https://en.wikipedia.org/wiki/Productivity
http://www.mindtools.com/pages/article/newLDR_51.htm
http://en.wikipedia.org/wiki/Contingency_plan