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FAN GUIDE

Contents:
6. Welcome
9. About Huddersfield Town
10. How to buy tickets
12. How to get to the Stadium
14. Your ticket
16. PPG Canalside
18. Give Us An H
19. The Match
22. The Blue and White Foundation
24. Meet your heroes
26. Keep up to date with Town
29. The HTAFC Megastore
30. Contact us
33. Frequently Asked Questions
WELCOME TO YOUR
HUDDERSFIELD TOWN FAN GUIDE!

I
This fan guide will help you n this guide we will explain to you how
easy it is to buy tickets, merchandise and
make the most of your day at memberships and give you a brief insight into all
things Huddersfield Town.
Huddersfield Town Now that you have purchased tickets for Huddersfield Town, you have
your own unique Client Reference Number. You should use this
whenever you purchase tickets or memberships in the future.
In this guide we will explain how you can book your next match ticket,
exactly what information can be found on your ticket, how to find the
Stadium and exactly what we have on offer on match day to make your
experience more enjoyable.
If you enjoy your day and we hope you do weve also included
information about how to get you and your kids more involved with the
Club, from our membership schemes to interacting with the Club online
via the internet, Facebook, Twitter, YouTube or through the EFL app, the
Clubs App.
Weve also included a list of important contacts at the back of the pack, so
if you have a query that is not covered in this booklet you can simply get
in touch and ask us!
Thanks again for deciding to come to a Huddersfield Town game were
sure youll have a great day!
Click on the buttons throughout this brochure to visit
our websites, interact with us through social media,
view exclusive videos and to buy tickets and merchandise.
ABOUT:
HUDDERSFIELD TOWN

F
Huddersfield Town was ormed in 1908, Huddersfield Town has one of
the proudest histories of any club in English
the first team to win the top football. Recognised as one of the most
successful English clubs of all time, we were
division three times in a row the first to win the English League title three times in a
row in 1924, 1925 and 1926. This is a feat that has only
been repeated by three other teams;
Town currently hold the record Arsenal, Manchester United and Liverpool.
The Club embarked upon a New Era when Dean Hoyle became Chairman
for the most unbeaten football in 2009. We are the Yorkshire Club and have formed innovative partnerships
with Thornton + Ross and Puma to name a few. Our unique collaboration

league matches, going 43


with charity the Yorkshire Air Ambulance has raised over 1.4 million since its
inception in 2009.

unbeaten from 1 January to


During the New Era, Huddersfield Town has been nominated for an
impressive nine accolades at the Football League Awards, scooping the titles
of Family Club of the Year and Best Matchday Programme as well as being
19 November 2011 highly commended in the Marketing and Community categories.
A ten point pledge has been outlined by the Board of Directors which
underpins the Clubs values. Those pledges are:
HONESTY, INTEGRITY, TRUST, COMMITMENT, QUALITY,
PRIDE, RESPECT, CHARACTER, VALUE AND SUCCESS.
Simply, our history serves as an inspiration for our future as we build a Club
that our supporters can be proud of.
Click on the movie button (right) to see a historical
film about Huddersfield Town.
HOW TO BUY TICKETS
H
uddersfield Town offers three easy ways of
buying tickets; you can either buy in person,
over the phone or online.
This is your guide to buying tickets.

In person
At the Stadium ticket office situated to the left of the Main Reception in the Revell Ward
Stand. Our friendly Ticket Office staff will be on hand to deal with any ticket enquiries.

Over the Phone


You can also purchase tickets over the telephone
the dedicated Ticket Office Line is 01484 484123.

Online Tickets
(Click the button to buy online now)
Simply search www.htafc.com, find the Tickets tab at the top of the home page and
click BUY ONLINE. This dedicated ticketing website enables you to purchase home
and away match tickets plus official away coach travel. An added feature is that you
can print your home match tickets at home with no booking fee.
We pride ourselves as being a family club, therefore we have a dedicated family
area for home fans which offers great value for money for families whilst keeping the
children entertained. When purchasing your tickets look out for the Fantastic Media
Stand Upper Tier.

Booking Fees
With the exception of print at home and cash purchases all tickets are subject to
booking fees:
Online 1.25 per ticket plus 50p per transaction postage.
In person no charge unless paying by credit card
which incurs a 1.50 per ticket charge
By phone 1.50 per ticket plus 50p per transaction postage
GETTING TO THE STADIUM!
Our record gate at the From the M62 West
stadium was 23,678 against Exit M62 at Junction 24, follow signs for Hudds town centre (A629).
After approx 2 miles, follow the signs for the John Smiths Stadium

Liverpool in the FA Cup third turning left onto Castlegate ring road, turn left onto Leeds Road
(A62), then follow the official car park signs.

round M62 East/North


Exit M62 at Junction 25, turn left and follow signs for Hudds Town
centre (A62), then follow the official car park signs.

M1 South
Click on the rail button for the latest Exit M1 at Junction 42 and continue west on M62. Exit M62 at
Junction 25, turn left and follow signs for Hudds Town centre (A62),
updates on train times and delays from then follow the official car park signs.
National rail enquiries
Train/Foot or Bus
The nearest train station to the stadium is Huddersfield train station.
Click on the Google button to Its approximately a 15 minute walk from the station to the stadium
plan your route with Google Maps but there are regular busses along Leeds road from the town centre
to the stadium.
Another local station is Deighton train station which is approximately
Click on the bus button for the latest updates a 20 minute walk along Leeds Road. This station isnt an express
stop and cant be accessed from express trains.
and bus times from Metro
For bus/train times and information, click on the buttons on the left.
RIVER

CLUB CAR PARKING

FAMILY STAND

CHADWICK
LAWRENCE STAND
LV=BRITANNIA
RESCUE STAND
EXTERNAL PARKING

BUS STOP

CLUB CAR PARKING

PUBLIC HOUSE

CINEMA

DRIVING RANGE

SWIMMING POOL

COFFEE SHOP

COACH PARK

STADIUM PLAN
INFO POINT FA
N
PPER TIER TA
TAND U 8 S
WARD S 6 7 T
ST IC
THE REVELL 5 AN ME
DISABLED ACCESS 1 2 3 4 D DI
U A
1 PP FA
2 ER M
10 IL
8 9 3 Y
KEY 5
6 7
OWER
TIER 4
5
TAND L 1 FA
3 4 WARD S 2
N
S TA 6
1 2 RE V E L L 3 TANSTI
THE C
4 DL M
O ED
5 W I
E A
C 6 R
H
AD 7
W SU A
IC PPWA
K O Y
ST L RT
A
AN W ER
2 1
S
4 3
D RE 5
N 6 STAND
C
E 8 7 RESCUE
10 9 ITANNIA
LV=BR
Day, date and
kick off time of
the match.
We recommend you take
your seat at least 30 minutes
before the start of the game.

The barcode to
Match fixture be scanned on
the turnstile
The stand you
are sitting in
Please enter via the
turnstile numbers shown here
Seat Number
YOUR TICKET
30,440 Town fans The barcode which will be scanned by the turnstile
operator as you enter the ground.

bought tickets to watch On the back is a map of the stadium and the surrounding
area. There is also a map and postcode for your Sat Nav

the 2011 Play Off Final and a QR code to scan through your smart phone to show
you an online map of the area.

at Old Trafford If you have any problems or wish to purchase additional


tickets please contact the Ticket
Office on 01484 484123.

ONLINE
FOLD HERE

FOLD HERE
THIS IS A NO SMOKING STADIUM
THIS INCLUDES E-CIGARETTES

HOME AWAY THIRD If you purchase your ticket online and print at home,
you will receive a different style of match ticket. The
online ticket (left) has the same information as a ticket
purchased from the stadium ticket office but all the
information is in different places.
Your online ticket needs to be folded along the two
dashed lines so it is seperated into three different
FOUR WAYS TO SHOP THIS SEASON sections.
LV=BRITANNIA RESCUE

The Stadium Superstore HTAFC Packhorse Centre Store


REVELL WARD
STAND

STAND

online at www.htafcmegastore.com by calling 01484 484144


Main Club Sponsor

#TerrierSpirit
LAWRENCE
CHADWICK

SOUTH
STAND

The barcode only allows one entry per scan.


Unauthorised duplication of this ticket may prevent your
attendance to the event.
Unlawful resale (or attempted) is grounds for seizure or
cancellation without refund or compensation.
Keep this ticket in a safe place as you would money or regular
TIER FA
tickets. ND UPPER 8 N
VELL WARD STA 6 7 FA TAS
THE RE 5 M TI
Ticketmaster is not responsible for any inconvenience caused 3 4 IL C M
1 2 Y
by unauthorised duplication. In the event that duplicate copies 1 ST ED
appear, the venue reserves the right to refuse entry to all ticket 2 ANIA
9 10 3 D
holders and may credit the original purchaser the face value, 7 8
6 TIER 4
5 WER FA
which will constitute full renumeration. The match, date and time 4 AND LO 1 N 5
WARD ST
TA
2 3 VELL
2 S TIC 6
is subject to change without notice. 1 THE RE 3 ME
4 DIA
5 ST
C 6 AN
H D
AD 7
W AWAY
su IC FANS
bj S K L
ec T A HOME
1
t tAN WR FANS 3 2
o D E 5 4
ch N 6 UE STAND
an CE 9 8 7 IA RESC
10 ITANN
ge LV= BR

Please present to the turnstile operator

Click on the movie button (left)


to view one of our promotional
matchday videos
2016/17PrintAtHomeTicket.indd 1 02/08/2016 16:33
Click on the button (left)
to purchase a PPG Canalside
membership online

Click on the button (left) to


visit the PPG Canalside website.

Click on the button (left) to


follow PPG Canalside on twitter
HTAFC official training grounds
NEW - 'Beer and Banter with Boothy' every Saturday home match
day from 12.30pm featuring guest speakers
Members - enjoy 'FREE' match day parking, bar and food
availability before every home game less than a mile from the
stadium
Weekday 'Open House' lunches available 12-2pm
Radcliffe Suite - meetings, conferences and events up to 150
people, snooker, state of the art 3G football pitch, bowling greens -
all available for hire
Stripes Gym - only 20 per month *free trials available
New members and general enquiries always welcome
Call us on 01484 537720
GIVE US AN H
OUR MATCH DAY PUBLICATION
I
G IV E U
f you want to read about the latest events and S AN H

news from Huddersfield Town, then look no


further than Give Us An H the Clubs official
match day magazine. S AN
H
E U
GIV N
Give us an H offers supporters wide-ranging editorial PTO
H AMERERS
R 201
6
including exclusive club content, articles focusing on the LVEWANDUGUSFTFICIALAY
WO 27 A O
TCH
D
ME
MA RAM
wider issues in football and high-quality bespoke imagery.
3
G
PRO

The publication also contains a special four page pull-out


section aimed specifically at kids helping to keep our
younger fans entertained throughout the day!
Priced at just 3 and available from sellers all around
the ground on match day as well as from the Stadium PROUDL
Y SPON
SORED

Superstore, the 84 page programme is recognised as one


BY

of the best in Football; having previously placed on the brent


ford
6 AUGU
six-team shortlist from all 72 League clubs in the Football OffIcIA
L mAtcH St 201
DAY PR
OG
6

3
RAmmE
League Awards for three successive seasons. Brentfo
rd.indd
1

BY
ED 03/08/201
N SOR 6 16:39
SPO
UDLY
PRO

Watch out for the


GUAH selling booths
in and around the
stadium on a match day.

Available for 3 around the ground


THE MATCH
M
ake your day at Huddersfield Town
extra special by looking
out for the following things
during and before the match:
PLAYERS ARRIVAL
On a normal match day (kick off 3pm) the squad start arriving at the
Stadium from 1.30pm. Find the players entrance and main reception at
the Stadium and you might spot your heroes.

TWEETS
Our official twitter page @htafcdotcom is the place to be for up to date
news on #HTAFC. Check our tweets on a match day for team news,
behind the scenes pictures, competitions and questions. Get involved
by sending us your comments and images from around the ground, you
never know, you may get a re-tweet. #htafcsnaps

ENTERTAINMENT
During the break, we have plenty going on to keep you entertained.
Competitions, golden gamble draw and presentations are the main
half time attractions. So if you want to get involved then look out for
the golden gamble ticket sellers around the stadium, Terry and Tilly the
Terrier, our Club Mascots, will be around the stadium from 1.45pm on
Saturday games, say hi to them and get a photo!

We have a strict no smoking policy


throughout the stadium. For a full list of
our Ground regulations, please click on
the icon (right).
 Over the course of a year, over 650,000
fans visit our Stadium for matches
Say Hello To The Town Family!
H
uddersfield Town has a team of match The Town Family will also have stadium maps and general They will be particularly important as we have thousands
day staff who want to help improve your information and will be of service to those seeking information of new fans coming to the ground thanks to our Schools
experience at home fixtures the Town on turnstiles, directions, disabled access and anything else! Focus activity.
Family! In addition, at select games they will also distribute
information, give out stickers and goodies, take Terry the The Town Family will provide a set of friendly faces
Dressed in bright green uniforms with Here to Help Terrier around the ground and aim to meet and interact around our ground on a home match day, so if you
on the back, the Town Family are positioned in the with fans. have any constructive comments on how we can
Family Zone on home match days to help out and take improve our service please let them know and they will
suggestions on how we can improve the match day Towns Supporter Partnerships Manager Robyn Deegan relay it back to the Club.
experience for Town supporters. commented: Were always looking at ways in which we
can improve our fans match day experience. As well
as helping long-term supporters, we also need to help
people who may be visiting our Stadium for the first time
and the Town Family is here to cater for all supporters.
The Terriers Sporting Association is registered with the Gambling Commission - license number 000-030037-N-311363-001
THE BLUE AND WHITE FOUNDATION:
TOWNS EXCLUSIVE MEMBERS CLUB

T
he Blue and White Foundation
Costing just 2 a week, the Foundation is Huddersfield Towns exclusive
offers many benefits such as: members club. Limited to 2,500
- Weekly Lottery to win a share of 2,250 up to a maximum of 5,000 members, all the income it raises
- Annual week 52 jackpot of 20,000 with 10 runners up of 500 goes to support the Huddersfield Town
- Weekly draw prizes to win the following Academy.
Pair of tickets for our directors box ON THE MOVE LOTTERY
Five pairs of tickets for our hospitality box
The Huddersfield Town On the Move lottery gives guaranteed
- Special ticket priority for Away and Cup games prizes worth a total of 2,000 every week!
- Free Junior Membership with Mascot opportunity and Fundays Entry costs just 1 a week, with the draw taking place every
- Free PPG Canalside Membership (saving of 20 yearly) Tuesday afternoon. As well as a guaranteed first prize of 1,000,
- Discounted PPG Canalside Gym Membership (15 per month) there are another 100 runners-up prizes worth 10 each. There is
also another special rollover prize each week, which starts at 250
- Player of the Month competition to meet your chosen player
and increases by a further 250 every week it isnt won - up to a
- Season Card Discount (10 off adult/5 off Senior) maximum of 5,000!
- Exclusive discounts at local Businesses in our online directory
You can enter the On the Move lottery simply by calling the
- Limited edition merchandise offers exclusive to BWF members Huddersfield Town Promotions Department on 01484 484146 or
- Free welcome gift with membership pack by emailing lotteries@htafc.com. You can play by standing order,
cheque or Direct Debit / Credit Card at 4.34 a month, 13 a
quarter, 26 for half a year or 52 for a year.

GOLDEN GAMBLE
To contact the Promotions department, Buy a Golden Gamble ticket for just 1 from one of the helpful
call 01484 484 146, email lotteries@htafc.com sellers located around the ground on a home matchday and you
could be in with a chance of stepping out onto the pitch if you have
the winning ticket to collect at least 1,000 there and then!
Plus the 250 Rollover on the Take Your Pick Board up to a
Click on the movie button
maximum of 5,000!
(right) to learn more about
the BWF
WANT TO MEET YOUR HEROES?
...BECOME A MATCH DAY MASCOT!

Y
Huddersfield Town on ou need to join the Blue and White
Foundation now!
average gives over 70 Once you join, you can add your children into the
Junior Blue and White Foundation for free and
children a season the request that they join the waiting list to become a
Town match day mascot.
opportunity to become Once the opportunity arises and it is your childs turn, they will

a matchday mascot. enjoy a once in a lifetime, never to be forgotten experience!

How to join:
Call the Promotions Department on 01484 484146
Email lotteries@htafc.com
Click the BWF logo to join online at:
htafcmegastore.com
KEEP UP TO DATE WITH TOWN!
Between our facebook
A
way from match days, there are CONNECT WITH US ON
plenty of ways you can keep up to
SOCIAL MEDIA:
and twitter site we have date with the Terriers and interact
with fellow Town supporters.
a combined following of
HTAFC.COM
over 32,000 people This is the main place to find out all the latest news about
your Club, as well as read exclusive interviews with the
manager and all the first team stars!
On average, It is also the home of our online ticket store,

our official website gets


which allows you to buy your ticket and print it off at
home!

over 1 million hits HTAFCMEGASTORE.COM


CLICK ON THE BUTTONS ABOVE TO GET MORE
INVOLVED WITH HUDDERSFIELD TOWN

per month Open 24 hours a day, seven days a week, the online
shop is the only place on the world wide web that you
can buy official Huddersfield Town merchandise! Look
out for special online-only offers and exclusive internet-
only items.

HTAFCCOMMERCIAL.COM
If you want to come and watch the team again and
make your day at the Stadium a bit more special,
htafcommercial is the place for you. This is the place to
book hospitality, sponsorship and find out more about the
Clubs official partners.
THE STADIUM SUPERSTORE

T
Shop 24 hours a day, here are four ways to purchase official Town
Merchandise!
7 days a week on the The Stadium Superstore offers exciting product ranges
including all home, away
official online store: and training kit; a variety of current high street fashion
collections; souvenirs and gifts for all ages from Huddersfield Town
www.htafcmegastore.com flat caps to our popular garden Terry gnome. There is something
for everyone!
Looking for something extra special? Why not personalise your
shirt, or order an individually signed replica shirt or signed football?
Fans can also visit the conveniantly situated Huddersfield Town
Packhorse Centre store open
9am - 5pm Monday to Saturday.
You can also shop online 24 hours a day, seven days a week at
www.htafcmegastore.com.
Stadium Superstore and mail order (01484 484144) Opening Hours
Monday to Friday: 9am - 5pm
Saturday (non-match day): 9am noon
Saturday (home match day): 9am kick off
Sunday: Closed
*Special Christmas opening times (see www.htafc.com)

Click on the button to shop now

Click on the movie button (left) for a


promotional kit video
GET IN TOUCH WITH THE CLUB
Ticket Office Advertising
Manager: Sue Beaumont David Broadbent
Call: 01484 484 123 Call: 01484 484 125
Email: sue.beaumont@htafc.com Email: david.broadbent@htafc.com
Hospitality Marketing
Tracy Nelson Jonathan Wilkinson
Call: 01484 484 140 Call: 01484 484 129
Email: tracy.nelson@htafc.com Email: jonathan.wilkinson@htafc.com
web: htafccommercial.com Supporter Liaison
Supporter Partnerships Officer
Robyn Deegan Nathan Hosker
Click on the crest at the top of this page Call: 01484 468 204 Call: 07947 564 690 (match days only)
to view our Customer Charter. Email: robyn.deegan@htafc.com Email: slo@htafc.com
This outlines our principal commit- Communications
ments and policies, including those for David Threlfall-Sykes
ticketing, to ensure transparency and
accountability.
Call: 01484 468 202
Email: david.threlfall-sykes@htafc.com
Huddersfield Town is committed to
providing an excellent quality customer
service and a value for money match
day experience. They are an integral
part of our pledges. Huddersfield Town
Stadium Way
Huddersfield www.htafc.com
HD1 6PX 01484 484 123
OTHER USEFUL LINKS
Our Partners Keep It Up Campaign
To view a list of our official club The Keep It Up Campaign is the Clubs official
partners and sponsors, or learn more about be- partnership with the Yorkshire Air Ambulance.
coming involved with the club, click the button Please click on the link for further details.
on the left.

Feedback
How did you feel about your first experience at
Huddersfield Town? The Town Foundation is the clubs official charity and one
Please click the button to give us feedback which has children and young people at heart To learn
and tell us how we can improve your future more about its unique work in the community, simply click
experiences. the logo above.

What the fans think...


Interact with other fans and Click the links on the left to visit the
share your opinions on everything Huddersfield Huddersfield Town Supporters Association
Town. page and the Huddersfield Town fans site.
FREQUENTLY ASKED QUESTIONS
Is there car parking available Can I buy Give Us An H
at the Stadium? at a different time if
The two car parks at The John Smiths Stadium are the
Town Avenue car park and the St Andrews Road car
I cant make the match?
park. Tickets can be purchased for these areas from Yes. You can also purchase GUAH from our Stadium
the stadium ticket office when you purchase your match Superstore. Or to buy online visit htafcmegastore.com.
ticket.
If you view the map on page 6, there are plenty of
external car parks within walking distance of the ground
that you can turn up and pay on the gate.

Can I take my children Do I have to pay for


to PPG Canalside? a toddlers ticket?
Yes. As a club we pride ourselves in focusing on our Yes. If a child is able to walk, then you will have to
relationship with families. purchase a ticket for them to access the ground.
PPG Canalside is the perfect family environment pre
and post match. We have Sky Sports, to watch early
and late matches. We also hold Q&A sessions with ex
players and town officials prior to kick off on a Saturday,
check our website for upcoming Q&As and more details
about the club.
ENJOYED YOUR
FIRST EXPERIENCE AT
HUDDERSFIELD TOWN?
Click here to check the prices,
and purchase a Season Card now.
THANK YOU
FOR READING OUR FAN GUIDE
We hope you have a great day out at Huddersfield Town

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