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To cite this article: Seong-Hun Yun (2006): Toward Public Relations Theory-Based
Study of Public Diplomacy: Testing the Applicability of the Excellence Study, Journal
of Public Relations Research, 18:4, 287-312
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JOURNAL OF PUBLIC RELATIONS RESEARCH, 18(4), 287312
Copyright 2006, Lawrence Erlbaum Associates, Inc.
Seong-Hun Yun
Department of Communication
University of Maryland
This study tested the applicability of the Excellence Study (L. A. Grunig, J. E. Grunig,
& Dozier, 2002) to developing the study of public diplomacy to respond to Signitzer
and Coombss (1992) call for empirical research to delineate and test (p. 145) trans-
ferable public relations theories and to rigorously examine conceptual convergence
between both spheres. This study delineated underdeveloped conceptions of public
diplomacy practices and excellence in public diplomacy as a gap preventing theory
building for both practices and excellence. It proposed the conceptual frameworks for
public relations behavior and excellence in public relations in the Excellence Study to
be applicable to developing the underdeveloped conceptions. In testing the applica-
bility, this study examined the fits of 2 measurement models of public relations be-
havior and excellence in public relations developed from the conceptual frameworks
of the Excellence Study. It tested the models with survey data on public diplomacy
practices and management collected from 113 embassies in Washington, D.C. The
findings showed that the conceptual and measurement frameworks of the Excellence
Study are applicable: The 2 measurement models fit the public diplomacy data.
Correspondence should be sent to Seong-Hun Yun, A. Q. Miller School of Journalism and Mass
Communications, Kansas State University, 221 Kedzie, Manhattan, KS 66506. Email: shyun@k-
state.edu
288 YUN
cused on one of the two functions of public diplomacy (i.e., cultural relations or
communication). He categorized diverse patterns of cultural relations worldwide
with his models.
Signitzer and Coombs (1992) urged public relations scholars to undertake em-
pirical research on public diplomacy, based on public relations theories, to facili-
tate convergence of both research traditions:
The exact ideas/concepts which can be transferred from one area to the other have yet
to be fully delineated and tested. Researchers should test which concepts best
transfer. Only a series of theory-based empirical studies will facilitate this conver-
gence of research tradition. (pp. 145146)
mation Agency, told the Senate Foreign Relations Committee in March 1995
and again in May:
Let me just say a word about public diplomacy. It is not public relations. It is not
flakking for a Government agency or even flakking for America. It is trying to relate
beyond government-to-government relationships the private institutions, the individ-
uals, the long-term contact, the accurate understanding, the full range of perceptions
of America to the rest of the world. (as cited in Smyth, 2001, p. 422)
In the United States, the public diplomacy problem is conceived as more of a mar-
keting problem that occurs from a lack of enough exposure to messages and hence
can be solved through advertising, a vehicle for more exposure. Minow (2003) ar-
gued that a potential remedy for the failure of U.S. public diplomacy can be found
in the American marketing talent (p. 6) for successfully selling positive images
of the country. As a result, the public diplomacy problem is not approached
through a public relations problem that results from the consequences or externali-
ties of a governments behavioral performance on domestic and global governance
on affected publics abroad.
The purpose of this study is to introduce a public relations perspective to the study
of public diplomacy, empirically examine conceptual convergence with rigor, and
test the applicability of the public relations perspective. This study, through a review
of the literature of public diplomacy, delineates underdeveloped conceptions of
public diplomacy practices and excellence in public diplomacy.1 Then, it introduces
the Excellence Study (L. A. Grunig et al., 2002) that has developed conceptual and
measurement frameworks for public relations behavior and excellence in public re-
lations and proposes the frameworks to be applicable to addressing the underdevel-
oped conceptions. Last, it tests the applicability of the frameworks by examining the
fits of two measurement models of public relations behavior and management of the
Excellence Study with survey data on policy advocacy behavior in the form of media
relations and overall public diplomacy management by 113 embassies in Washing-
ton, D.C. In addition, this study draws a descriptive picture of how those embassies
practice and manage their pubic diplomacy.
1The term excellence in public diplomacy specifically refers to normative ways that governments
should practice the programs and manage the public diplomacy function to make the greatest contribu-
tion to general foreign affairs of a government. Thus, the term can be distinguished from a similar term,
excellent public diplomacy, that is generally associated with successful or outstanding public diplo-
macy and thus with a desirable and resulting condition in which public diplomacy has achieved its
goals and objectives. In short, excellence in public diplomacy is a condition for excellent public
diplomacy.
290 YUN
LITERATURE REVIEW
the public diplomacy function more effectively. For the most part, scholars did
not look at the practices and management as focal dependent variables; instead,
they considered these two constructs as independent variables whose effects are
to be demonstrated. Consequently, the effects paradigm has guided much of the
study of public diplomacy. International relations scholars in public diplomacy
scholarship have focused on the macroeffects of public diplomacy on the inter-
national system with emphasis on public diplomacy as a tool for international
politics during and after the Cold War (Fisher, 1987; Lord, 1998; Ninkovich,
1996). On the other hand, public relations scholars have sought to understand
the microeffects of public diplomacy programs from the perspective of commu-
nication effects. They applied mass media theories such as cultivation and
agenda setting and theories of image management to investigating the processes
through which what Manheim (1994) called strategic public diplomacy (p. 7)
is believed to exert influence on a target audience (Kunczik, 1997; Manheim,
1990; Manheim & Albritton, 1984; Wang & Chang, 2004; Zhang & Benoit,
2004; Zhang & Cameroon, 2003).
Discouraged by the effects paradigm, public diplomacy scholarship has
mounted little serious effort to conceptualize public diplomacy practices and ex-
cellence in public diplomacy as dependent variables whose conceptions can ad-
vance theory building. Instead, historical, descriptive studies of public diplomacy
practices and management have prevailed in the discipline. Many works contrib-
uted to rich, in-depth records of a variety of public diplomacy practices or pro-
grams, and the practices were conveniently classified into two categories
according to the content of messages delivered and exchanged: policy advocacy or
political communication (information/news programs) versus cultural communi-
cation (cultural/exchange programs; Malone, 1988). Under these categories,
scholars further detailed specific practices conducted mainly by core countries in
the world system. Focusing on the United States, Smyth (2001) further classified
the countrys public diplomacy practices into five kinds: (a) media diplo-
macy/public statements, (b) public information (the Office of International Infor-
mation Programs), (c) international broadcasting services (the Voice of America,
Radio Free Europe/Radio Liberty, Radio Free Asia, and WorldNet Television), (d)
TOWARD PUBLIC RELATIONS THEORY 291
education and cultural programs (the Fulbright Exchange Program and the Inter-
national Visitors Program), and (e) political action (The National Endowment for
Democracy). Killmer (2002) elaborated on how these practices are carried out by
the U.S. embassy in Moscow on a functional level, and Mitchell (1986) surveyed
public diplomacy practices during the Cold War by the United States, the United
Kingdom, France, and Germany with a focus on practices for cultural relations.
Because studies on public diplomacy practices simply classified the variety of
practices, they remained descriptive and treated a practice as a whole based on a
program approach. As a result, the works did not develop an analytical approach
that deconstructs a public diplomacy practice into a set of abstract dimensions that
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Wyszomirski, Burgess, and Peila (2003) compared the management of cultural re-
lations among nine countries: Australia, Austria, Canada, France, Japan, Nether-
lands, Singapore, Sweden, and the United Kingdom. Their comparison was,
however, of a descriptive nature: They compared the countries on five nominal and
structural dimensions: (a) terminology and role, (b) goals and priorities, (c) admin-
istrative structure, (d) program tools, and (e) the size of funding.
In a normative approach, Malone (1988), in his seminal book Political Advo-
cacy and Cultural Communication, searched for the best organizational arrange-
ment of both policy and cultural communication for U.S. public diplomacy. He
argued for autonomy or separation of cultural communication from policy com-
munication within an integrative framework. It was Leonard (2002) who first
brought the notion of excellence in public diplomacy to the fore, putting forward a
set of normative principles: (a) strategic (proactive) communication, (b) regional
and global coordination of public diplomacy agencies, and (c) relationship build-
ing (symmetrical communication). Leonard and Alakeson (2000) espoused the in-
volvement and empowerment of the public diplomacy function in the making and
execution of foreign policy. They highlighted the functions emerging strategic
role in systemic transformation from the Cold War to globalization and complex
interdependence (Keohane & Nye, 2000).
In addition, Leonard and Alakeson (2000) emphasized the importance of ethi-
cal conduct in foreign policy and practicing two-way dialogic public diplomacy
for excellence in public diplomacy. Similarly, Fisher (1987) argued for giving up
communicating from a position of predominant bigness and power (p. 150). Re-
cently, the U.S. Advisory Commission on Public Diplomacy (2004) proposed
three normative principles of excellence in public diplomacy: (a) coordination
among public diplomacy agents, (b) strategic thus proactive communication, and
(c) scientific measurement of the effectiveness of public diplomacy programs.
These works on excellence in public diplomacy are based on a set of behavioral di-
mensions of organizational (governmental) communication different from de-
scriptive works based on the nominal, structural characteristics of public
diplomacy management, such as terminology or role and the size of funding.
Moreover, the proposed normative principles are comprehensive in addressing ex-
TOWARD PUBLIC RELATIONS THEORY 293
cellent characteristics on the levels of program, public diplomacy unit, and gov-
ernment. However aspiring the works are, the current status of research on
excellence in public diplomacy has not matured enough for theory building al-
though they serve policy concerns. These works are for policy makers and
frontline managers; normative principles for excellence in public diplomacy are
set forth for the readers outside academia, and the principles are not integrated and
translated into measurement frameworks. Consequently, few works in public di-
plomacy research have measured excellence in public diplomacy and been able to
study the conditions and contributions of excellence in public diplomacy.
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immediate and directly related publics, such as customers and employees (social
responsibility). Lastly, advocacy and asymmetrical communication can be ethical
as long as the public is informed of whose interests the communication serves (dis-
closure). Using the four dimensional conceptual framework, Huang (1997) con-
structed a five-factor measurement model in which two-way, symmetrical,
mediated, interpersonal, and ethical communication covary with each other. With
confirmatory factor analysis (CFA), she tested the model with public affairs prac-
tices of the Taiwanese government toward its congress. Similarly, Rhee (1999)
tested a six-factor measurement model with public relations practices of Korean
corporations.
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The Excellence Study (J. E. Grunig, 1992; L. A. Grunig et al., 2002) also has
built the Excellence theory, a theory of the characteristics of excellence in com-
munication management. The theory was constructed to address the normative
question of how the public relations function must be organized and managed to
make the greatest contribution to organizational effectiveness. J. E. Grunig and
colleagues first identified 10 excellent principles on the organizational, depart-
mental, and program levels that are indispensable for excellent public relations
through a comprehensive literature review of theories from communication,
public relations, management, organizational psychology and sociology, social
and cognitive psychology, feminist studies, political science, decision making,
and culture. Then they theorized that the Excellence principles form a single,
second-order factor called the Excellence factor.The 10 principles are (a) in-
volvement of public relations in strategic management, (b) empowerment of
public relations in the dominant coalition, (c) integration of specialized public
relations functions, (d) independence of the public relations function as a man-
agement one, (e) heading the public relations unit by a manager rather than a
technician, (f) symmetrical model of public relations, (g) symmetrical internal
communication, (h) departmental knowledge potential for the managerial role
and symmetrical public relations, (i) diversity embodied in all roles (e.g., gender
diversity), and (j) ethical public relations (J. E. Grunig, 1994, pp. 2225). Of the
10 principles, the 2 principles of symmetrical communication and ethics are
operationalized by the two dimensions of public relations behavior: purpose and
ethics.
The Excellence theory, through a series of empirical studies, has established a
widely accepted conceptual framework for excellence in communication man-
agement in public relations research. In its inception period between 1990 and
1991, the theory was put to the largest, most intensive investigation ever con-
ducted of public relations and communication management; over 5,000 respon-
dents from 327 organizations in Canada, the United Kingdom, and the United
States participated in a survey. As the theory predicted, the investigation con-
firmed the existence of the single Excellence factor. Successful quantitative rep-
lication studies have followed in diverse cultural and political settings such as
TOWARD PUBLIC RELATIONS THEORY 295
South Korea (Rhee, 1999), a Confucian and then rapidly democratizing country,
and Slovenia (L. A. Grunig, J. E. Grunig, & Vercic, 1998), a postcommunist
country transiting from communism to democracy. Qualitative studies were also
conducted in Slovenia (Vercic, J. E. Grunig, & L. A. Grunig, 1996) and Malay-
sia (Kaur, 1997). In addition, Delphi studies with 29 countries provided support
for the generic nature of the Excellence principles (Wakefield, 2000). The Ex-
cellence theory also reported on empirical evidence that the Excellence princi-
ples hold true, regardless of the type of organizationwhether it is for profit,
nonprofit, or governmental (Dozier, L. A. Grunig, & J. E. Grunig, 1995). J. E.
Grunig (1997b) further elaborated on the fit of the Excellence principles to gov-
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ernmental public affairs, and the Norwegian government was studied as an ex-
emplar of a government that showcases the principles of Excellence in
communication management (J. E. Grunig & Jaatinen, 1998).
So far, the review of the literatures of public diplomacy and the Excellence
Study (L. A. Grunig et al., 2002) has shown conceptual convergences between
communication practices and excellence in communication management be-
tween public diplomacy and public relations. This section proposes two mea-
surement models of public relations behavior and excellence in public relations
of the Excellence Study to empirically testing the applicability of the studys
conceptual frameworks. In testing the applicability of the four-dimensional
framework of public relations behavior, I operationalize the framework into a
six-factor measurement model: two-way (direction), symmetrical, asymmetrical,
ethical, interpersonal, and mediated communication (Figure 1). The symmetrical
dimension is operationalized as two separate but coexisting continua as in previ-
ous studies (L. A. Grunig et al., 2002; Rhee, 1999) because symmetry and asym-
metry may coexist. Deatherage and Hazleton (1998) reported a quantitative find-
ing that the asymmetrical worldview exists in parallel with the symmetrical
worldview.
In addition, I reconceptualize the ethical dimension to have only two
subdimensions, deontology and social responsibility, thus eliminating teleology.
Theoretically, teleology concerns about the consequences of an act for others and
can be equated with symmetry. Empirically, teleology was shown to overlap with
symmetry. Huang (1997) reported a merging of both constructs. Moreover, I up-
grade the subdimension of social responsibility into global responsibility. Just as
an organization has a social responsibility to seek actions that protect and improve
the welfare of society along with its own interests, a government in the world sys-
tem has the same kind of obligation to the welfare of people beyond its borders
global responsibility. In the literature of international relations, raising the states
296 YUN
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FIGURE 1 Confirmatory factor analysis (CFA) of the six-factor measurement model of pub-
lic diplomacy behavior. CFA 2(260, N = 113) = 419.94, p = .00; comparative fit index = .98; root
mean square error of approximation = .07. All parameters are significant at .05 except for param-
eters with an asterisk (*).
level of moral reasoning and accountability to match that of individuals and corpo-
rate entities has been widely acknowledged (Hoffman, 1981; Rosenthal, 1999).
Patrick (2003) referred to global responsibility as cosmopolitan ethics in the sense
that ethical obligation goes beyond borders and serves every human in the world.
He further distinguished between cosmopolitan ethics and nationalist ethics in
which government officials recognize and emphasize ethical obligation and loy-
alty only to their citizens confined by national borders. Nationalist ethics corre-
sponds exactly to the concept of public responsibility (limited responsibility for
TOWARD PUBLIC RELATIONS THEORY 297
the stakeholders), whereas cosmopolitan ethics matches the concept of social re-
sponsibility (extended responsibility for society at large). States pursuing cosmo-
politan ethics strive to become a good citizen of the global civil society fulfilling
the maximal duty, which bears a resemblance to Donaldsons (1989) notion of a
corporate good citizen of national society.
The applicability of the six-factor measurement model can be tested by examin-
ing how well the model fits public diplomacy behavior by embassies in Washing-
ton, D.C.
298
TOWARD PUBLIC RELATIONS THEORY 299
METHOD
From August 2004 to January 2005, I conducted a mail survey to measure policy ad-
vocacy in the form of media relations and the overall management of public diplo-
macy at 169 embassies in Washington, D.C. Embassies, as surrogate governments
executing both traditional and public diplomacy, conduct policy advocacy and or-
chestrate cultural communication either on their own terms or in tandem with other
specialized cultural communication agencies. The survey was a single respondent
organizational survey (SROS), which is widely used in organizational study. In the
SROS, a key informant for each organization is asked to provide information on
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I used the statistical program AMOS 4 in conducting all CFAs in this study:
CFAs to assess the quality of each of the 10 constructs and CFAs to test the six-
factor measurement model of public diplomacy behavior and the second-order,
five-factor measurement model of excellence in public diplomacy. In CFA, a
number of goodness-of-fit indexes are used to indicate the extent to which a pro-
posed model fits the observed data. Hu and Bentler (1999) suggested using joint
criteria to retain a model, such as (a) the comparative fit index (CFI) .96 and
the standardized root mean-square residual (SRMR) .10 or (b) the root mean
square error of approximation (RMSEA) .06 and SRMR .10.
The statistical program AMOS 4, however, does not provide information on
SRMR. Thus, I chose to use information on the CFI and RMSEA to assess model
fits. MacCallum, Browne, and Sugawara (1996) and Browne and Cudeck (1993)
TOWARD PUBLIC RELATIONS THEORY 301
elaborated on the cutting points of RMSEA: values less than .05 indicate a good fit,
values as high as .08 represent a reasonably good fit, values ranging from .08 to .10
indicate a mediocre fit, and those greater than .10 indicate a poor fit. Hu and
Bentler (1999), however, cautioned that when sample size is small (fewer than 250
cases), the RMSEA tends to overreject true population models, yielding values
greater than .10. I assessed the quality of the constructs through two measures:
construct validity and reliability. Construct validity is captured by the amount of
variance that is extracted from the measured variables. The variance extracted is
equivalent to an eigenvalue in factor analysis, and it is generally recommended
that a factor accounts for at least 50% of the variance in the original variables
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Assessment of construct reliability showed that all the constructs had acceptable
Coefficient Hs (Table 1). Of the 10 constructs, six registered Hs above .80: two-
way communication (.84), interpersonal communication (.93), involvement
(.88), integration (.86), knowledge (.88), and symmetrical internal communica-
tion (.82). The other four constructs produced Hs in the minimum range between
.70 and .80: symmetrical communication (.79), asymmetrical communication
(.74), mediated communication (.79), and ethical communication (.73). The re-
sults of Cronbachs alpha tests were the following: involvement (.78), integra-
tion (.84), knowledge (.83), symmetrical internal communication (.64), symmet-
rical (.70), asymmetrical (.68), two-way (.73), mediated (.70), interpersonal
communication (.87), and ethical communication (.53). With construct validity,
the assessment of extracted variances showed that of the 10 constructs, 2 ex-
ceeded the minimum cutting point of 50%: interpersonal communication (63%)
TABLE 1
Descriptive Statistics
Items M SD
Two-way (TW)
TW1: Conducting formative research before communication programs 3.27 1.59
TW2: Conducting evaluative research after the programs 3.62 1.58
TW4: Funding, depended on the demonstrated effectiveness of the programs 3.55 1.67
TW5: Too busy to conduct research (R) 3.96 1.75
Interpersonal communication (IP)
IP1: Making formal face-to-face contacts with journalists by holding parties
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302
TOWARD PUBLIC RELATIONS THEORY 303
TABLE 1 Continued)
Items M SD
Involvement (IV)
IV1: Getting involved in the formulation of our governments U.S. policies 5.35 1.40
IV2: Launching proactive strategic communication campaigns 4.55 1.68
IV3: Conducting issues management 5.33 1.43
IV4: Conducting regular formative and evaluative research 3.66 1.67
IV5: Conducting special research for specific issues and communication
challenges 3.79 1.70
Integration (INTEGI)
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INTEGI1: Seldom carry out joint projects, programs, or campaigns (R) 4.93 1.68
INTEGI2: Share resources such as budget and personnel 4.62 1.81
INTEGI3: Develop and maintain common databases on biographical and
contact information on publics 4.81 1.68
INTEGI4: Hold regular meetings to coordinate activities 4.97 1.62
INTEGI5: Seldom do joint planning for strategic programs or campaigns (R) 4.89 1.78
Knowledge (KNOW)
KNOW1: Conducting little evaluative research (R) 3.81 1.42
KNOW2: Developing goals for communication programs 4.44 1.64
KNOW3: Identifying and tracking issues 4.98 1.65
KNOW4: Developing strategies for solving communication problems 4.79 1.61
KNOW5: Conducting little research to segment publics (R) 3.57 1.47
Symmetrical internal communication (SYIC)
SYIC2: Subordinates are seldom informed in advance of policy change that
affects their job (R) 4.89 1.79
SYIC3: Existence of a formal communication channel for subordinates to bring
out complaints related to job assignment, performance appraisal, and
promotion 4.97 1.59
SYIC4: Superiors mostly speak, and subordinates mostly listen (R) 5.02 1.71
SYIC5: The purpose of internal communication is to get subordinates to
behave in the way superiors want (R) 5.20 1.73
Note. R = indicates item was reverse-scored; ED = ethical deontology; EGR = ethical global
responsibility.
and knowledge (50%). Five other constructs fell between 40% and 50%: integra-
tion (49%), involvement (46%), two-way communication (46%), symmetrical
communication (41%), and mediated communication (40%). The remaining 3
constructs, however, registered poor Hs: asymmetrical communication (38%),
symmetrical internal communication (37%), and ethical communication (25%).
Descriptive Statistics
scriptive data also provided insights into the degree of participative culture inside
embassies. Diplomats reported that their embassies have institutionalized sym-
metrical internal communication to the some or much degrees.
ples cluster into a single second-order factor and whether the principles and the
single Excellence factor produce an identical pattern of factor loadings to what
was found in the Excellence theory (L. A. Grunig et al., 2002). The results of the
CFA showed that the five Excellence principles clustered into a single second-
order factor (Figure 2). The model fit indexes also indicated that the second-
order measurement model of excellence was reasonably retainable: 2(226, N =
113) = 435.76, p = .00, CFI = .97, and RMSEA = .09. The CFI value was greater
than the cutting point of .96. The RMSEA value, however, was above .08, the
upper bound cutoff value for a reasonably good fit. It still fell in the range be-
tween .08 and .10, which indicates a mediocre model fit. As discussed before,
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however, the RMSEA tends to overreject true population models with small
samples (fewer than 250 cases). Thus, the CFI value (.97) might be more reli-
able in determining the fit of the model. Because the model was deemed
retainable, no modification procedures followed.
For the patterns of factor loadings, the second-order measurement model
showed an identical pattern of factor loadings (regression coefficients) to what re-
sulted from the Excellence Study (L. A. Grunig et al., 2002). Conducting principal
axis factoring (PAF) analysis of the Excellence variables, L. A. Grunig et al. pre-
sented an order of factor loadings in magnitude. In their findings, the knowledge
principle had the greatest loading on the Excellence factor. Following were princi-
ples related to shared expectations, such as involvement, support, and symmetri-
cal communication. Lastly, principles related to participative culture, such as
symmetrical internal communication and diversity, registered the smallest load-
ings on the factor.
Moreover, the pattern of factor loadings resulted from CFA in this study corre-
sponded exactly to that of the Excellence Study. The order of factor loadings in
magnitude was the following: knowledge (.98), involvement (.68), integration (in-
side; .63), symmetrical communication (.38), and symmetrical internal communi-
cation (.35). All the loadings were significant at the level of .01. Because L. A.
Grunig et al. did not include the integration principle in the analysis of factor load-
ings, direct comparison for the principle was not possible. Integration, however,
can be treated as part of shared expectation because high shared expectation about
the role of communication among the dominant coalition and communication di-
rectors would facilitate principles such as involvement, support, and integration.
Consistent with the theory, the pattern of factor loadings in this study showed that
two principles related to shared expectation, involvement and integration, had al-
most identical factor loadings as the second-tiers.
Discussions
The results of this study have implications for public relations research itself be-
yond exporting the Excellence Study to or enlarging the territory of public
TOWARD PUBLIC RELATIONS THEORY 307
relations scholarship into public diplomacy. The test of the second-order model
of excellence was, in fact, a replication of the Excellence theory with a specific
type of governmental organizationthe embassy. This study used CFA, which
is a more powerful statistical technique in testing the Excellence theory than
PAF analysis used in two previous quantitative replications conducted in Korea
(Rhee, 1999) and Slovenia (L. A. Grunig et al., 1998). Moreover, the findings of
this study have implications for refining two dimensions of public relations be-
havior both in conception and operationalization: purpose and ethical communi-
cation. In reaction to Murphys (1991) criticism, the study clarified the concept
of symmetrical communication as a mixed-motive one in which asymmetrical
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CONCLUSIONS
This study tested the applicability of the Excellence Study (L. A. Grunig et al., 2002)
to advancing the study of public diplomacy to revive Signitzer and Coombss (1992)
call for empirical research into public diplomacy based on public relations theories
and to rigorously examine conceptual convergence between both arenas. In doing
so, this study tested the fits of two measurement models of public relations behavior
and Excellence in public relations with survey data from 113 embassies in Washing-
ton, D.C. The fit indexes of the models suggested that the public relations frame-
works are transferable to conceptualizing and measuring public diplomacy behavior
and excellence in public diplomacy.
This study also departed from the mainstream approach in public relations
scholarship on public diplomacy under the paradigm of communication effects
308 YUN
and ventured into the study of public diplomacy behavior and management. More-
over, this study unveiled how a large number (n = 113) of embassies, thus govern-
ments, are practicing and managing their public diplomacy, which has not been
done because embassies are secretive diplomatic organizations that have evaded
academic inquiry. More important, this study paved a way to develop theory build-
ing for public diplomacy, specifically for the factors of public diplomacy behavior
and the conditions and consequences of excellence in public diplomacy based on
the public relations frameworks.
Assessment of the quality of constructs showed that the constructs performed well
on Coefficient H, an index of construct reliability. However, in general, the con-
structs did not perform as well on construct validity as it did on construct reliability.
Among other constructs, three had less than 40% of variance extracted: asymmetri-
cal communication (38%), symmetrical internal communication (37%), and ethical
communication (25%). The problem with construct validity for ethical communica-
tion seemed to be especially serious. The poor performance of the ethical construct
may imply that the indicators used were problematic. However, it seems to suggest
that the two subdimensions, deontology and global (or social) responsibility, should
not be treated as sharing the same dimensionality. Theoretically, deontological com-
munication ethics such as telling the truth and not committing bribery do not neces-
sarily go hand in hand with global (social) responsibility ethics such as commitment
to the well-being of people beyond the national border. Also, the subdimension of
global responsibility may need to be operationalized as two separate continua. In this
study, the subdimension was measured as a single continuum (national interests vs.
cosmopolitan interests). In hindsight, national and cosmopolitan interests are not
mutually exclusive in the same manner that symmetrical and asymmetrical purposes
coexist. Overall, future research should continuously revise the conceptual and op-
erational framework for the constructs and, at the same time, search for more valid
indicators to measure them accurately.
Another line of future study lies in studying how and why governments practice
and manage their public diplomacy as they docomparative public diplomacy.
Comparative public diplomacy treats public diplomacy behavior and excellence in
public diplomacy as dependent variables and inquires what factors make similari-
ties and differences in public diplomacy and why. Future comparative research can
benefit from the conceptual and measurement frameworks in this study in defining
public diplomacy as dependent variables on which comparison can be made con-
cerning their empirical associations with independent variables of public diplo-
macy. For this direction, future research needs to import theories of international
relations, culture, and comparative politics to inquire how and why variations in
the contextual variables of a governmentsuch as culture, the political system,
TOWARD PUBLIC RELATIONS THEORY 309
fairs. Currently, public diplomacy research is seeking its value in creating and man-
aging national image or reputation. However, the image or reputation is not
managed by only how to speak and what to speak. Other influential determi-
nants of image and reputation are in operation outside the realm of public diplomacy:
attractions from a countrys politics, economics, culture, and ethical, humanitarian
conduct of diplomacy. To demonstrate the value of excellence in public diplomacy,
public diplomacy research should determine the reach of responsibility and ways to
prove its accountability accordingly. In this regard, relationship studies in public re-
lations research should contribute to guiding the search for the effects of excellence
in public diplomacy. The studies suggest that excellence in public relationships has
direct effects on relationship quality between organizations and publics. Relation-
ships with publics provide the best indicator for the effects of excellence in public re-
lations rather than reputation or image (J. E. Grunig & Hung, 2002). The concept of
relationship is associated with publics possessing first-hand experience with the or-
ganization or foreign government. In contrast, the concepts of image and reputation
are less specific and related to masses with second-hand experience. Thus, a focus of
future research should be on the relationships of governments with specific and stra-
tegic foreign publics such as congressmen, journalists, and opinion leaders.
ACKNOWLEDGMENT
Seong-Hun Yun is now at the A.Q. Miller School of Journalism and Mass Com-
munications, Kansas State University.
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