Field Replacement Guide

EMC Data Domain DD2200 and DD2500

Systems

DIMM Replacement and Upgrade

300-119-022 REV. 06
December 2016

This document provides instructions for replacing failed DIMMs or adding DIMMs for
expanded memory for DD2200 and DD2500 systems.
l Related Documentation.......................................................................................... 2
l Tools and Supplies Needed..................................................................................... 2
l Overview: DD2200 and DD2500 System DIMMs.................................................... 3
l Identify Failed DIMMs.............................................................................................3
l Remove and Install a DIMM ................................................................................... 4
l Replace a Failed DIMM or Perform an Upgrade...................................................... 7
l Verify the DIMM Replacement.............................................................................. 12
l Troubleshooting: If the System Does Not Boot..................................................... 13
l Complete the Procedure....................................................................................... 14
Field Replacement Guide

Related Documentation
EMC provides a variety of document types to support our products. Enduser
documents include user guides, hardware installation guides, administrator guides,
software guides, part replacement guides, release notes, and others. Integration
documents describe how to integrate Data Domain systems with third party backup
applications, and compatibility matrices show which components are compatible with
each other.
This document refers to other EMC documents by title. To locate a referenced
document, go to the EMC Support website at https://support.emc.com, enter the
document title in the search box, and click the search button.

Note

Hard copies of a document may be out of date. Always check for the current version
of a document before you start an upgrade or begin a significant configuration change.

Viewing Data Domain Documents

Procedure
1. Log into the EMC Online support site at: https://support.emc.com.
2. To view user documents, click Product Documentation and then perform the
following steps:
a. Select the Data Domain model from the Platform list and click View.
b. On the row for the correct Data Domain operating system (DD OS) version,
click View under Documentation.
c. Click the desired title.
3. To view integration-related documents, perform the following steps:
a. Click Integration Documentation.
b. Select the vendor from the Vendor dropdown list.
c. Select the desired title from the list.
4. To view compatibility matrices, perform the following steps:
a. Click Compatibility Matrices.
b. Select the desired title from the Current Releases list.

Tools and Supplies Needed

For a list of recommended tools and supplies for field work, see the document titled FE
Toolkit Inventory and Common Procedures for FRU Tasks at https://support.emc.com.
From the Documentation page, select Part Installation Guides, then select the Data
Domain product from the menu. This document is included in the list of documents for
the product.

2 EMC Data Domain DD2200 and DD2500 Systems Field Replacement Guide
 DIMM Replacement and Upgrade

Overview: DD2200 and DD2500 System DIMMs

The system DIMMs are not hot swappable. A system contains up to 8 memory DIMMs:
l DD2500 base configuration systems contain 4 x 8 GB DIMMs.
l DD2500 expanded configuration systems contain 8 x 8 GB DIMMs.
l DD2200 base configuration systems contain 2 x 4 GB DIMMs.
l DD2200 expanded configuration systems contain 4 x 4 GB DIMMs.
The label on top of the SP module provides the DIMM location information.
Figure 1 DIMM locations on SP cover label

Identify Failed DIMMs

Procedure
1. Log in as sysadmin.
2. On a DD2500 system, enter the enclosure show memory command. This
output example, from a DD2500 system, shows all DIMMs discovered.
# enclosure show memory
This command may take up to a minute to complete. Please wait...
Enclosure 1
Number of DIMMS : 8
Memory Size: 65536 MiB

Locator Speed(MHz) Size(MiB) Part No. Serial No.

--------- ---------- --------- ---------------- ----------
CHA_DIMM0 1600 8192 HMT41GR7MFR8C-PB 4471F8DA
CHA_DIMM1 1600 8192 M393B1G73BH0-CK0 223A061E
CHB_DIMM0 1600 8192 HMT41GR7MFR8C-PB 44B1F8AB
CHB_DIMM1 1600 8192 M393B1G73BH0-CK0 223A058B
CHC_DIMM0 1600 8192 HMT41GR7MFR8C-PB 44C1F8D2
CHC_DIMM1 1600 8192 M393B1G73BH0-CK0 223A0564
CHD_DIMM0 1600 8192 HMT41GR7MFR8C-PB 4471F8B3
CHD_DIMM1 1600 8192 M393B1G73BH0-CK0 223A061D
--------- ---------- --------- ---------------- ----------
3. On a DD2200 system, enter the enclosure show memory command. This
output example, from a DD2200 system, shows all DIMMs discovered.
# enclosure show memory
This command may take up to a minute to complete. Please wait...
Enclosure 1
Number of DIMMS : 4
Memory Size: 16384 MiB

Overview: DD2200 and DD2500 System DIMMs 3

Field Replacement Guide

Locator Speed(MHz) Size(MiB) Part No. Serial No.

--------- ---------- --------- ---------------- ----------
CHA_DIMM0 1333 4096 HMT351U7CFR8C-H9 4650F06C
CHB_DIMM0 1333 4096 HMT351U7CFR8C-H9 4690F040
CHC_DIMM0 1333 4096 HMT351U7CFR8C-H9 3C6E2F8B
CHD_DIMM0 1333 4096 HMT351U7CFR8C-H9 3C5E2F8E
--------- ---------- --------- ---------------- ----------

Remove and Install a DIMM

Note

l Only trained and qualified personnel should be allowed to install or replace this
equipment.
l During the procedure, wear a grounding wrist strap to avoid ESD damage to the
equipment.
l Replacement or addition of a DIMM requires removal of the SP module. Never
attempt service while the SP module is still in the chassis.
l For replacement or upgrade DIMMs, use only DIMMs from a Data Domain memory
spares kit.

Shut Down and Disconnect the System

Procedure
1. Stop the system by entering the system poweroff command to allow the
proper shut down of the file system and other system components.
For help connecting to a system using a laptop computer and terminal emulator,
see the document FE Toolkit Inventory and Common Procedures for FRU Tasks at
https://support.emc.com.
2. The system displays: Are you sure? [yes | no]. Enter yes or no (y or
n).
3. Disconnect the AC power cord wire clips and then disconnect the cords from
the rear of the system.

CAUTION

Power may remain active for up to three minutes after removing the power
cords. A DD2200 system may continue to run on battery for three minutes
or more after AC power has been removed. Wait until all of the LEDs are
dark, indicating the power is fully off, before servicing components.

4. Disconnect all cables from the cable management arm (CMA, DD2500 system
only) and from the rear of the system.

Note

Document or mark the location of each cable for re-installation.

5. Remove the CMA (DD2500 system only).

a. On the CMA, pull each blue plunger button inward to unlock the plungers
and unlock the CMA from the rear part of the rails.

4 EMC Data Domain DD2200 and DD2500 Systems Field Replacement Guide
 DIMM Replacement and Upgrade

Figure 2 Unlocked blue plunger buttons on the CMA

b. Pull the CMA outward and away from the rear of the system.

Remove the SP Module

CAUTION

The SP module is heavy. Use two people or a mechanical lift to move the module.

Procedure
1. From the rear of the chassis, squeeze the left and right blue SP latch handles to
release the latches. Then pull down on the latches.
Figure 3 Blue SP latch handle

2. Still holding onto the open SP latches, pull the SP module partly away from the
chassis.

Remove the SP Module 5

Field Replacement Guide

Figure 4 Removing SP module (uninstalled DD2200 system shown)

CAUTION

Do not attempt to pull the SP module from the chassis using an orange-
colored I/O module handle.

3. Grasp the sides of the unit to pull out and fully remove the module from the
chassis.
4. Place the SP module onto an appropriate work surface. The top view of the SP
module is shown in the photo (the rear of the system is to the left in the photo).
Figure 5 Top view of SP module (DD2500 system shown)

Remove the Air Duct(s)

Procedure
1. Grasp the front and rear of the airduct as shown in the next two photos. Both
models contain this airduct.

6 EMC Data Domain DD2200 and DD2500 Systems Field Replacement Guide
 DIMM Replacement and Upgrade

Figure 6 Removal of Airduct (viewed from the rear)

2. Pull up on the airduct to remove it.

3.
Note

The second airduct is found only in the DD2500 system.

Grasp the second airduct by the shallow indentations as shown in the next
photo.

Figure 7 Removal of the Second Airduct (DD2500 System)

4. Pull up on the airduct to remove it.

Replace a Failed DIMM or Perform an Upgrade

To replace a failed DIMM, locate the DIMM and replace according to the steps given in
the procedure to Remove the SP Module on page 5.

Replace a Failed DIMM or Perform an Upgrade 7

Field Replacement Guide

Note

To verify the proper slots, see Remove the SP Module on page 5.

Figure 8 Location of DIMM in the SP module (DD2500 system shown)

Perform an Upgrade
The bottom of the photo is the front of the system. The left group of 4 DIMM slots
from left to right are labeled CHAD0, CHAD1, CHBD0, and CHBD1. The right group of
4 DIMM slots are labeled CHDD1, CHDD0, CHCD1, and CHCD0.
If you are performing a memory upgrade:
l A DD2500 system contains either 4 x 8 GB or 8 x 8 GB memory DIMMs. The base
system DIMMs are located in slots labeled CHAD0, CHBD0, CHCD0 and CHDD0.
An expanded system contains a DIMM in each of the 8 slots.
l A DD2200 system contains either 2 x 4 GB or 4 x 4 GB memory DIMMs. The base
system DIMMs are located in slots labeled CHAD0 and CHBD0. An expanded
system contains a DIMM in slots labeled CHAD0, CHBD0, CHCD0 and CHDD0.
The following two figures show the DD2200 System before and after the memory
upgrade.

8 EMC Data Domain DD2200 and DD2500 Systems Field Replacement Guide
 DIMM Replacement and Upgrade

Figure 9 DD2200 System Before Memory Upgrade

Replace a Failed DIMM or Perform an Upgrade 9

Field Replacement Guide

Figure 10 DD2200 System After Memory Upgrade

Remove and Install a DIMM

Before you begin

CAUTION

Make sure you are wearing a grounding wrist strap to avoid ESD damage to the
equipment.

Procedure
1. Press down on the side release latches for the DIMM.

10 EMC Data Domain DD2200 and DD2500 Systems Field Replacement Guide
 DIMM Replacement and Upgrade

Figure 11 Removing a DIMM module (DD2500 system shown)

2. While holding the latches down, grasp the DIMM by its edges and pull the
module slowly upward.

Note

Hold DIMMs only by the edges. Do not touch the components.

3. Install a DIMM by pushing it into place until the two latches are secured.

Note

l DIMMs are keyed and can only be installed in one direction.

l Verify that the DIMM latches are fully engaged and in the locked position.
l During installation, apply pressure evenly on both corners of the DIMM.
Avoid pressing the DIMM at the center.

Install the Airducts

Procedure
1. Press the second airduct into place (DD2500 system only).
2. Press the front and rear of the airducts into place.

Install the SP Module Into the Chassis

Procedure
1. Make sure the latch handles are in the fully down position.
2. Slide the SP module into the chassis, making sure it has been fully pushed in.

Install the Airducts 11

Field Replacement Guide

Note

You may need two people to complete this step.

3. To secure the SP module, pull up on the two side latches until they click into the
chassis and are firmly locked into place.

Restart the System

Procedure
1. Reconnect all peripheral devices, the AC power cords and the wire clips.

Note

The system powers on automatically when AC power is restored.

2. On the DD2500 system, install the cable management arm and organize the rear
cables.

Verify the DIMM Replacement

Boot-up options do not include a complete memory check; however, the following
steps do a partial check by accessing selected addresses in the new DIMMs.
Procedure
1. For a DD2500 system, following power up and system boot, enter the
command, system show meminfo to see the top level summary. Confirm
that the system reports the correct amount of memory. Output will look similar
to the following (DD2500 output shown):
# system show meminfo
Memory Usage Summary
Total memory: 64396 MiB
Free memory: 9299 MiB
Total swap: 6143 MiB
Free swap: 6143 MiB
2. Run enclosure show memory to verify all DIMMs are discovered. Output
will look similar to the following (DD2500 output shown):
# enclosure show memory
This command may take up to a minute to complete. Please wait...
Enclosure 1
Number of DIMMS : 8
Memory Size: 65536 MiB

Locator Speed(MHz) Size(MiB) Part No. Serial No.

--------- ---------- --------- ---------------- ----------
CHA_DIMM0 1600 8192 HMT41GR7MFR8C-PB 4471F8DA
CHA_DIMM1 1600 8192 M393B1G73BH0-CK0 223A061E
CHB_DIMM0 1600 8192 HMT41GR7MFR8C-PB 44B1F8AB
CHB_DIMM1 1600 8192 M393B1G73BH0-CK0 223A058B
CHC_DIMM0 1600 8192 HMT41GR7MFR8C-PB 44C1F8D2
CHC_DIMM1 1600 8192 M393B1G73BH0-CK0 223A0564
CHD_DIMM0 1600 8192 HMT41GR7MFR8C-PB 4471F8B3
CHD_DIMM1 1600 8192 M393B1G73BH0-CK0 223A061D
--------- ---------- --------- ---------------- ----------
3. For a DD2200 system, following power up and system boot, enter the
command, system show meminfo to see the top level summary. Confirm

12 EMC Data Domain DD2200 and DD2500 Systems Field Replacement Guide
 DIMM Replacement and Upgrade

that the system reports the correct amount of memory. Output will look similar
to the following (DD2200 output shown):
# system show meminfo
Memory Usage Summary
Total memory: 14989 MiB
Free memory: 259 MiB
Total swap: 6143 MiB
Free swap: 790 MiB
4. Compare the Total memory displayed on your DD2200 system with the
display provided in Step 1.
5. Run enclosure show memory to verify all DIMMs are discovered. Output
will look similar to the following (DD2200 output shown):
# enclosure show memory
This command may take up to a minute to complete. Please wait...
Enclosure 1
Number of DIMMS : 4
Memory Size: 16384 MiB

Locator Speed(MHz) Size(MiB) Part No. Serial No.

--------- ---------- --------- ---------------- ----------
CHA_DIMM0 1333 4096 HMT351U7CFR8C-H9 4650F06C
CHB_DIMM0 1333 4096 HMT351U7CFR8C-H9 4690F040
CHC_DIMM0 1333 4096 HMT351U7CFR8C-H9 3C6E2F8B
CHD_DIMM0 1333 4096 HMT351U7CFR8C-H9 3C5E2F8E
--------- ---------- --------- ---------------- ----------
6. Run alert show current to make sure there are no new memory error
alerts.
7. If there is sufficient time, it is recommended to boot to offline diagnostics and
run offline memory diagnostics. See the section Troubleshooting: If the System
Does Not Boot on page 13 for details. This procedure could take up to 30
minutes.
8. Ensure all cables are properly connected. Check the power supply LEDs for
proper power supply functioning.

Troubleshooting: If the System Does Not Boot

Before you begin

Note

Connect a console for this procedure. These systems do not support use of KVM.

Procedure
1. If the system does not boot up properly, stop the boot process.
2. Boot to offline diagnostics and follow the steps provided there. Depending on
the diagnostics that are selected, this process could take 30 to 60 minutes.

Note

Refer to the EMC Data Domain Operating System Offline Diagnostics Suite Users
Guide for your operating system. See Related Documentation on page 2.

Troubleshooting: If the System Does Not Boot 13

Field Replacement Guide

Complete the Procedure

Procedure
1. Return the failed or replaced part(s) to EMC Data Domain. Reuse the packaging
from the new part(s) and use the included prepaid waybill for shipping.
Reference the RMA number on the outside of the package.

14 EMC Data Domain DD2200 and DD2500 Systems Field Replacement Guide
 DIMM Replacement and Upgrade

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Published December 2016

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Published in the USA.

Complete the Procedure 15