U S I N G C O M P E T E N C I E S I N T H E W A R E H O U S E

FIGURE 5A ORIGINAL JOB DESCRIPTION

This job description lists job duties and then tasks within those duties. Some competencies are listed under Qualifications.

Job Description: FORKLIFT OPERATOR

Reports to: Warehouse Supervisor

Supervises: None

The Forklift Operator is responsible for operating a forklift to move, locate, relocate, stack, and count
merchandise. The Operator is accountable for the safe and efficient operation of the vehicle and may also
be required to perform Order Filler and Checker duties.

Receiving/Put-Away: Unload inbound shipments safely and move product to storage locations.
Efficiently stack and store the merchandise in the appropriate areas.

Quality: Ensure inbound and outbound shipments are accurate and free of damage. Report quality
variances.

Order Picking: Pull and prepare product for shipment, ensuring that the exact number and type of
product is loaded and shipped. Perform picking duties in an efficient manner that meets customer
service standards.

Loading: Efficiently move product from staging and/or storage areas into rail cars or trailers.

Equipment: Load, unload, move, stack, and stage product and materials using a forklift, clamp truck,
or other power equipment. Use radio frequency equipment for picking, receiving, putaway, and load
functions, as required. Maintain the facilitys equipment and materials in a neat, clean, and orderly
fashion. On a daily basis, inspect and perform minor maintenance on the forklift or other equipment.
Operate all equipment in a safe and efficient manner following prescribed work methods.

Inventory: Keep appropriate records and reports to guarantee that tight inventory control and security
are maintained. Assist in physical inventories. Ensure proper stock rotation.

Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area. Assist in maintaining the
security of the warehouse. Conduct operations in a manner that promotes safety. Comply with OSHA
and MSDS Standards.

Maintenance: Perform or assist in building, grounds, and equipment maintenance as required.

Qualifications:

A. Education (preferred level).

Grammar School Vocational School High School Partial College College

B. Experience (the minimum level of direct experience in a similar position).

None 16 mos 612 months 13 years 35 years Over 5 years

C. Knowledge/Experience/Skills: The forklift operator requires satisfactory completion of a forklift

training program. Familiarity with material handling and radio frequency equipment is needed.

This job description reflects the current assignment of essential functions and is not meant to be all-inclusive.
Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified to
reasonably accommodate an individual with a disability or for other reasons.

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FIGURE 5B REVISED JOB SUMMARY

The job summary rewrites the job description to focus on competencies (KSAs). Job outputs and tasks are outlined and the
critical competencies listed for each.

Job Summary: FORKLIFT OPERATOR

The Forklift Operator is responsible for using a forklift, clamp truck, or other power equipment to load, unload,
move, stack, stage and count product and materials. Uses radio frequency equipment for picking, receiving and
putaway, as required.

The Operator is accountable for the safe and efficient operation of the vehicle and may also be required to perform
Order Filler and Checker duties.

Job Outputs/Tasks Competencies Used

1. Timely Shipments Meeting Expectations/Production Standards
Pull and prepare product for shipment as scheduled Inventory Management
Job Knowledge
Flexibility
Communications
Customer/Market Knowledge
Sense of Urgency

2. Safe Workplace Safety

Maintain the facilitys equipment and materials and a clean, Accountability
neat, and orderly work area Job Knowledge
Operate all equipment in a safe and efficient manner following Use of Job-Related Equipment
prescribed work methods Process Improvement
Comply with OSHA and MSDS Standards Continuous Learning
Unload and load shipments safely

3. Satisfied Customers Meeting Expectations/Production Standards

Perform picking duties in an efficient manner that meets customer Accuracy
service standards Thinking Independently
Customer/Market Knowledge
Sense of Urgency

4. Efficient Workplace Inventory Management

Efficiently stack and store the merchandise in the appropriate areas Teamwork
Efficiently move product as required Time Management
On a daily basis, inspect and perform minor maintenance on the Job Knowledge
forklift or other equipment Technology/Systems Knowledge
Use radio frequency equipment as required Process Knowledge
Company Knowledge
Continuous Learning

5. Accurate Transactions Inventory Management

Ensure inbound and outbound shipments are accurate and free Accountability
of damage Job Knowledge
Report quality variances Accuracy
Process Knowledge

6. Productivity Measurements Met Meeting Expectations/Production Standards

Ensure proper stock rotation Teamwork
Keep appropriate records and reports to guarantee that tight Time Management
inventory control and security are maintained Flexibility
Assist in physical inventories Communications
Thinking Independently
Company Knowledge