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Streamline NX
Users Guide
Complete Document Capture, Distribution
& Output Management Solution
Copyright
Copyright 2014, Ricoh Company Ltd.
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Disclaimers
To the maximum extent permitted by applicable law:
The supplier shall not be liable for the result of operation of this software or the use of this document.
The supplier shall not be liable to you for damages or loss of any document or data produced by using this
software.
The supplier shall not be liable to you for any consequential, incidental or indirect damages (including, but not
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Revision History
Document
Source Version
Ricoh Americas Corporation (RAC) Technology Center Rev. 1 (Apr. 2014)
Contents of this document are subject to change without notice. Some illustrations or explanations in this
guide may differ from your product due to administrator settings, enhancements or changes in the product.
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Streamline NX Users Guide
Contents
CONTENTS
PREFACE ................................................................................................ 9
Guides for This Solution ................................................................................................................... 9
Acronym Reference.......................................................................................................................... 9
How to Read This Guide ................................................................................................................ 10
Terminology ................................................................................................................................... 10
CHAPTER 1: INTRODUCTION ................................................................ 12
System Overview ........................................................................................................................... 12
Feature Overview........................................................................................................................... 13
Screen Overview ............................................................................................................................ 14
Login Screens At a Glance .................................................................................................................... 14
Function Screens At a Glance .............................................................................................................. 15
Setting Screens At a Glance ................................................................................................................. 16
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Contents
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Streamline NX Users Guide
Preface
Streamline NX
PREFACE
The purpose of this document is to provide users of RICOH Streamline NX-enabled
MFPs and laser printers with the instructions needed to log in to the device, and then
perform supported network scanning, printing and job management functions.
RICOH Streamline NX Users Guide (this document) This guide explains how to
log in to a device, scan and route documents, securely print to the device, and manage
print jobs.
Acronym Reference
Acronym Full Name
AAM Authentication and Accounting Manager
ADF Automatic Document Feeder
DMS Document Management System
FTP File Transport Protocol
LDAP Light-weight Directory Access Protocol
LP Laser Printer
MFP Multifunctional Printer/Peripheral
OS Operating System
SFM Scan and Fax Manager
SL-NX Streamline NX
SPM Secure Print Manager
WebDAV Web-based Distribution Authoring and Versioning
UNC Universal Naming Convention
URL Uniform Resource Locator
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Preface
Italic underscore Indicates hyperlink to additional For details, see Card Login.
information.
Helpful Hint: When using internal hyper-
links in this PDF document, press [Alt] +
[] to return to the page you were on.
Terminology
Authentication
RICOH Streamline NX-enabled MFPs and laser printers (also called devices) support
user authentication. If enabled by your system administrator, you are required to log in
to the device.
Client PC
A client PC is a Windows desktop or laptop computer that is used to access Streamline
NX services. Via a Web browser, you can view and confirm available group and user
functions, as well as manage print jobs on the SPM Server.
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Preface
Projects
Projects are created by your system administrator, providing multiple ways of
organizing services based on specific document processing needs. For example, the
Sales Department may use Send to Email to route proposals to prospective customers.
The Legal Department may use Send to Folder to archive client correspondence.
Server PC
A server PC runs the Streamline NX system software, thus enabling the administrator
to control device authentication and function availability at the user level.
Services
The term Services describes the various Streamline NX functions - Send to Email, Send
to Folder, Send to Printer, etc. These Services are presented as Project icons on an
MFPs touch screen, for easy navigation.
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Preface
Streamline NX
1 INTRODUCTION
RICOH Streamline NX integrates versatile document processing functionality into one
easy to use solution. Enabling intuitive walk-up and PC operation, the Streamline NX-
enabled device maximizes workgroup efficiency, while increasing information security.
System Overview
Designed as a highly-scalable solution, Streamline NX is configured by your system administrator
using five software components, Administration Manager*, Accounting and Authentication Manager
(AAM), Scan and Fax Manager (SFM), Secure Print Manager (SPM) and Report Generator*.
Only user-facing components are covered in this guide, specifically AAM, SFM and SPM. Each of
these components is embedded within the MFP firmware, enabling you to....
Log in at a device, using the authentication function; prevents unauthorized access.
Send print jobs to the Secure Print Manager Server, for release when and where needed.
Capture and distribute documents using Scan and Fax Manager, e.g., Send to
Email/Folder/Printer, etc.
Manage scan and print jobs on the device display panel or via a Web browser.
Conserve valuable resources and lower costs by deleting duplicate or unnec-essary print jobs.
Create reports based on device information, e.g., device status, counter information, job logs, etc.,
for better visibility into fleet usage*.
* For details on Administration Manager and Report Generator, see the RICOH Streamline NX
Administrators Guide and Report Generator User Manual, respectively.
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Streamline NX Users Guide
Introduction
Feature Overview
RICOH Streamline NXs user-facing components are
Scan and Fax Manager (SFM) This optional component enables you to quickly capture and
distribute scanned document (electronic files) from a device to email addresses, network folders,
fax servers, as well as Microsoft SharePoint and other line-of-business applications.
Secure Print Manager (SPM) This optional component creates a secure print environment;
only authenticated users can access and print files stored on the SPM Server, after login at the
device.
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Streamline NX Users Guide
Introduction
Screen Overview
To follow is an overview of screens that display on your RICOH Streamline NX-enabled MFP. Its
important to remember that all Streamline NX screens can be customized to address specific
document workflow needs, so Project button names, icons, supported features, etc., depend on
settings established by your system administrator. As such, screens within this guide may vary from
those displayed on your device.
Card Login
After a card is registered, you can either use the card
reader to authenticate or press [Login] and enter your user
name and password.
Note:
For details, see Card Login.
Guest User
This login method gives a user permission to use the MFPs
Copy function. The user is not registered, so authentication
is not required.
Note:
For details, see Guest User Login.
Home
After login, if required, the Streamline NX [Home]
screen displays. Functions are accessed through
this customizable user interface.
Note:
For details, see [Home] Screen.
Service Menu
When Streamline NX is configured with multiple
Services within a Project, the [Service Menu]
screen displays, allowing you to select the
desired function.
Note:
For details, see [Service Menu] Screen.
Send to Email
The [Send to Email] screen enables you to send
scanned documents to specified email addresses.
Send to MyMail is also supported, which
automatically sends the document to the login
users email address.
Note:
For details, see [Send to Email] Screen.
Send to Folder
The [Send to Folder] screen enables you to send
scanned documents to folders shared on the
network. This simplifies distribution and
management of information shared with multiple
users. Send to Home Folder/FTP/WebDAV is also
supported.
Note:
For details, see [Send to Folder] Screen.
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Streamline NX Users Guide
Introduction
Metadata
When using Scan and Fax Manager, Projects may
require entry of metadata, or information about
the scan job. Available features differ based on
administrator settings.
Note:
For details, see [Metadata] Screen.
Options
When scanning a document to email, the
[Options] button enables you to select various
distribution settings, including file size,
notification, priority, etc. Available features
differ based on administrator settings.
Note:
For details, see [Options] Screen.
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Streamline NX Users Guide
Streamline NX
2 SCANNING
This section explains how to use the following RICOH Streamline NX network
scanning features:
Send to Email
Send to Folder
Send to Printer
Note :
Using the scanning feature of a Streamline NX-enabled device is very intuitive. As such, this section
outlines just the key steps to capture and distribute a document to selected destinations email,
folder, printer, etc. If needed, details can be found in the Appendix, for example, how to select scan
settings (resolution, file format, etc.), email options (notifications, priority, etc.) and metadata, as
well of printer-related setup, and much more.
Important:
All Streamline NX screens can be customized to address specific document workflow needs, so
Project button names, icons, supported features, etc., depend on settings established by your system
administrator.
Send to Email
Scan and Fax Manager supports Send to Email, which enable you to send scanned documents to
specified email addresses. Send to MyMail is also supported, which saves time by automatically
sending the document to the login users email address.
How it Works
The scanned document is sent from the
MFP to the Scan and Fax Manager
Server, and then transferred to the mail
server. The mail server sends the
document to the specified email
addresses.
Note :
Also see [Send to Email] Screen.
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Streamline NX Users Guide
SCANNING
Note :
For more information, see the Users Guide supplied with the machine.
Note :
If Password entry screen appears, see
Entering Project Password.
If a [Metadata] screen appears, see [Metadata]
Screen overview.
Note :
If the selected Project includes only the
[Scan to Mail] Service, the [Send to Email]
screen (top of next page) appears.
If the selected Project includes more than
one Service, the [Service Menu] screen
appears, as shown at right.
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Streamline NX Users Guide
SCANNING
Note :
If the Send to Me function has been enabled
by the system administrator, [Scan to MyMail]
is displayed in [Selected Destinations] field
and the document is automatically sent to a
login users email address.
To delete a selected email address, see
Canceling Selected Email Addresses.
6. Press [Subject].
Note:
This text will appear on the Subject line within
the recipients email Inbox.
To enter a preset subject, e.g., Urgent, press
[User Text].
Press [Cancel] to cancel an entered
subject and return to the [Send to Email]
screen.
Note :
For details, see [Options] Settings.
9. Press [OK].
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Streamline NX Users Guide
SCANNING
Note :
Press [Details] to view a list of selected
email addresses. Press [Summary to return to
[Service Menu] screen.
Note :
This text will be used as the email attachment
file name.
See Document Name Setting.
Note :
For details, see Scan Settings.
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Streamline NX Users Guide
SCANNING
Note :
This function may not be available,
depending on administrator settings.
Note :
If the manual entry function is disabled by
administrator settings, the [Manual Entry]
button cannot be selected; search the address
book for email addresses.
4. Press [OK].
Note :
If a default domain (e.g., @abccorp.com) has
been set by the system administrator, enter
only the mail account (e.g., john) for the
recipient. The preset domain will be added to
the entered mail account automatically. For
details on the domain setting, contact your
system administrator.
1. Press [Search].
Note :
If the search function is disabled by the
system administrator, the [Search] button
cannot be selected; enter email addresses
manually.
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Streamline NX Users Guide
SCANNING
Note :
To search for all email addresses, leave the
entry field blank, and press [OK].
To search using the Wildcard function,
enter * and a keyword. Depending on
the input position of *, the search
results differ as follows.
- *key word*: All the names that include
the keyword display.
- key word*: Names that include the
keyword at the first part of the name
display.
- *key word: Names that include the
keyword at the end part of the name
display.
Note :
This function may not be available, depending on administrator settings.
Note :
Multiple destinations can be selected.
5. Repeat the steps above to search for another email address, if necessary.
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Streamline NX Users Guide
SCANNING
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Streamline NX Users Guide
SCANNING
Send to Folder
Scan and Fax Manager supports [Send to Folder], which enables you to send scanned documents to
folders shared on the network. This simplifies distribution and management of information shared
with multiple users. [Send to Home Folder] is also supported, which automatically sends the
document to the login users folder.
How it Works
Scanned documents are sent from
the MFP to the Scan and Fax
Manager (SFM) Server, and then
transferred and saved in the
specified local and network folders.
To send documents to a local
folder, shared folders must be
created on the SFM Server
beforehand.
Note :
The procedures for [Send to FTP] and [Send to WebDAV] are the same as those used for [Send to
Folder].
[Send to FTP] enables you to send scanned documents to a specified FTP site. This enables
information sharing with users outside your local network.
[Send to WebDAV] enables you to send scanned documents to a specified WebDAV platform.
When using Scan and Fax Manager, in conjunction with a third-party DMS that supports
WebDAV, this features enables users to collaboratively edit and manage shared files on remote
servers.
The settings required for using the [Send to FTP] and [Send to WebDAV] functions must be
configured by the system administrator beforehand.
For details, contact your system administrator.
Also see [Send to Folder] Screen.
Note :
For more information, see the Users Guide supplied with the machine.
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Streamline NX Users Guide
SCANNING
Note :
If Password entry screen appears, see
Entering Project Password.
If a [Metadata] screen appears, see
[Metadata] Screen overview.
Note :
If the selected Project includes only the
[Scan to Folder] Service, the [Send to
Folder] screen appears automatically.
Note :
See Selecting Destination Folders.
See Searching Destination Folders.
See Canceling Selected Destination
Folders.
6. Press [OK].
Note :
Press [Details] to confirm the currently
selected destinations.
Press [Summary] to return to [Service Menu]
screen.
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Streamline NX Users Guide
SCANNING
Note :
This text will be used as the document file
name.
See Document Name Setting.
Note :
See Scan Settings.
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Streamline NX Users Guide
SCANNING
Note :
You cannot change the scan method after scanning starts.
You cannot start scanning if the [Start] key is red. In that event, confirm the followings.
The document is placed on the ADF or Exposure Glass. For details on placing a document,
see step 1 or refer to the MFPs Users Guide.
The required settings have been specified. (All required settings are indicated by an
asterisk [*].)
To cancel scanning and distribution, press [Clear/Stop] key on the device. The scanned data
will be deleted.
For scanning multiple batches of documents as a single job or multiple documents using the
Exposure Glass, see Scan Methods / ADF & Exposure Glass.
Note :
Press [View Folder(s)] to exit [Search] screen.
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Streamline NX Users Guide
SCANNING
Note :
The displayed folders are searched, and the
sub-folders that match the specified keyword
appear.
To search all folders, leave entry field blank,
and press [OK].
Note :
Press [Reset All] to reset all the selected
destination folders.
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Streamline NX Users Guide
SCANNING
Send to Printer
To scan a document and output to a network printer (installed on the Secure Print Manager Server),
proceed as follows:
Note :
For more information, see the Users Guide supplied with the machine.
Note :
Items displayed on [Service Menu] screen
differ depending on administrator
settings.
Note :
Up to 30 devices can be selected.
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Streamline NX Users Guide
SCANNING
6. Press [OK].
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Streamline NX Users Guide
Streamline NX
3 PRINTING
This section explains now to print to a device that supports Streamline NX Secure
Print Manager from your desktop.
Note :
The name of the Project with assigned print function depends on administrator settings.
Print drivers that can be used with the SPM Server depend on system settings.
For details regarding print devices and printer drivers, contact your system administrator.
Also see, Registering a Virtual Printer.
Also see, Setting Up a Printer Driver.
4. Click [Print].
Note :
If required, click [Preferences] and configure the
detailed settings.
The authentication information can be entered in [Preferences]. For entering the authentication
information, see Setting Up a Printer Driver.
The [Print] screen may differ from the screen above depending on the application you are
using.
When print jobs are sent to a laser printer using a user alias name, the counter logs for the print
jobs are not sent to the Authentication and Accounting Manager Server, though print jobs are
printed.
Print jobs sent to the print server can be managed using the Secure Print Manager User Tool on
the device display panel or via a Web browser. For details, see [Print Job List] Screen and
Managing Print Jobs via a Web Browser.
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Streamline NX Users Guide
PRINTING
Printing Jobs
Note :
If you log in to the device as a Guest User, the PIN Code entry dialog box appears. Enter a
valid PIN Code. A Print Job List for the Guest User appears.
Note :
For details, see [Print Job List] Screen.
Note :
If a print job is not selected, the [Print] button is not available (enabled).
To delete the job, highlight the job, and then press [Delete].
If you have exceeded the function usage limit, a message notifying you that the restrictions will
be applied may appear. Press [Print] to confirm the restriction and proceed with printing. For
details, see Warning Message Exceeded Usage Limit.
While printing, other operations are not available and the user cannot log out of the MFP.
Print jobs are deleted or retained after they are printed. For details, contact your system
administrator.
If a user alias name is registered, all print jobs sent using a user name and an alias name are
displayed on the MFP touch screen, and you can print or delete those jobs.
The number of print jobs displayed, or display items for print jobs, differs on a device with 4.3
inch display panel.
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Streamline NX Users Guide
PRINTING
If the function to cancel a processing job at logout is enabled by the system administrator, all
the print jobs in process, including jobs waiting to print, will be deleted automatically when a
user logs out of the MFP because of a device error, such as paper misfeed, etc. This function is
enabled only when a user prints jobs via the MFP.
With the function to cancel a processing job at logout enabled, if a user sends print jobs using
the SNX SPM Direct Port, while another user logs out of the MFP because of a device error,
the print jobs sent by the user may be deleted.
1. Login in at the device by holding your ID card over the card reader (or
insert into the card reader).
Note :
After jobs are printed, you are logged out automatically.
If login fails, display reads Auth. Failed. See Error Codes.
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PRINTING
Note :
When a delegate user prints jobs for an owner, the owners authorization is applied to the jobs and
the counter logs for the owner are recorded.
Note :
If a user logs in to a device as a Guest
User, the PIN Code entry dialog box
appears. Enter a valid PIN Code. A
print job list for the Guest User is
displayed.
3. Press [Slct.JobOwner].
Note :
[Slct.JobOwner] is disabled when an owner is not registered.
Note :
An owner name and the number of the
print jobs are displayed on each button.
Up to five (5) owners per delegate user
are displayed.
The button for an owner who has no
print jobs is disabled.
If an owner name is not displayed on a
button, contact your system
administrator.
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Streamline NX Users Guide
PRINTING
The messages Printing, Please Wait... and Connecting...Please Wait. appear and the selected
print jobs are printed.
Note :
For details about the Print Job List, see [Print Job List] Screen.
When a Print Job List for an owner is displayed, [Slct.JobOwner] changes to [Login User]. To
return to the [Print Job List] screen for a login user, press [Login User].
If a print job is not selected, the [Print] button is not available (enabled).
The [Start] key on the MFP control panel can also be used to start printing.
If the function usage for an owner has exceeded the limit, a message notifying that the
restrictions will be applied may appear. Press [Print] to confirm the restriction and proceed with
printing. For details, see Warning Message Exceeded Usage Limit.
While printing, other operations are not available and a delegate user cannot log out of the
MFP.
Print jobs are deleted or retained after they are printed. For details, contact your system
administrator.
Number of print jobs displayed, or display items for print jobs, differs on a device with 4.3 inch
display panel.
Note:
This function is not supported for a device with 4.3 inch display panel.
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Streamline NX Users Guide
PRINTING
Note :
[Set] button becomes enabled.
4. Press [Set].
6. Press [Print].
Note :
To cancel the specified settings, press
[Exit] to return to the [Print Job List]
screen.
The settings specified on the [Settings] screen will not be reflected on the [Print Job List] screen.
Print jobs may not be printed in the specified settings depending on the function authoriza-
tion settings. For details, contact your system administrator.
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Streamline NX Users Guide
PRINTING
Note :
One copy is printed with the specified print
settings, and the value entered in [Quantity]
decreases by one.
If the quantity has been set to 1, the value
will not be changed from 1.
Note :
From the second test printing, the [Quantity] value will not decrease until you press [Print].
Note :
If a print job is not selected, the [Delete]
button is not available.
The message Deleting, Please Wait... and Connecting...Please Wait. appear, and the selected
print jobs are deleted.
Note :
To cancel the deletion, press [Cancel].
While deleting print jobs, other operations are not available; user cannot log out of the MFP.
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Streamline NX Users Guide
APPENDIX
Appendix A: Authentication
Device Login/Logout
When user authentication is enabled, you must log in to the device in order to access the RICOH
Streamline NX Home screen and associated Projects/Services. After logging in, be sure to log out,
to prevent unauthorized usage.
MFP Login
How you log in to a device is based on Streamline NX authentication
settings configured by the system administrator. If necessary, check with
your administrator for specific login procedures.
Note :
For more information about logging in to a device, function restrictions and error conditions, see
Login Notes.
If logging in to RICOH laser printer, see Printer Login.
After successful authentication, a warning message may
appear that notifies you that your function usage limit has
been exceeded. For details, see Warning Message Exceeded
Usage Limit.
If login fails, see Error Codes.
Manual Login
2. Press [Login].
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Streamline NX Users Guide
APPENDIX
Card Login
To utilize card authentication, you must first register your card ID at the device, as follows:
2. Hold card over card reader (or insert into card reader).
4. Press [Register].
Note :
You can also press [Login], and enter your user name and password, without registering the
card.
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APPENDIX
2. Hold card over card reader (or insert into card reader).
5. Press [Logout].
Note :
For details on registering a PIN Code, see Registering
a PIN Code.
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APPENDIX
4. Press [Logout].
2. Press [Guest].
Note :
A Guest User is logged out automatically when
Another user logs in using a card.
Another user presses [OK], after entering a password.
Note :
Press [Cancel] to cancel the entered password.
The display returns to Password entry screen.
If the entered password is incorrect, an error
message appears. Press [OK], and enter the
correct password.
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APPENDIX
After successful authentication, the [Metadata] screen, or a screen for the selected scan
function, appears.
If [Metadata] screen appears, see [Metadata] Screen overview.
If [Send to Email] screen appears, see [Send to Email] Screen overview.
If [Send to Folder] screen appears, see [Send to Folder] Screen overview.
MFP Logout
Important:
You cannot log out while the MFP is in [User Tools/Counter/Inquiry] or [Interrupt Copy] mode,
or if Scan and Fax Manager or Secure Print Manager jobs are in process. After the process is
complete, log out using one of the methods listed above.
Printer Login
1. Hold card over card reader (or insert into card reader).
Note :
When authentication is successful, the printer will start printing.
If login fails, display reads: Auth. Failed. See Error Codes.
Also see Printing Jobs on a Laser Printer.
Important:
You cannot log in to a printer by entering a user name and
password.
Printer Logout
You are automatically logged out after the document(s) print.
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APPENDIX
Login Notes
Applies to Comment
All Login Methods If log in to the device fails, display reads Authentication has failed. See Error
Codes.
Card Login If your card ID has not been registered, the screen prompting you to register the
Card & Password Login card appears. For details, see Registering a Card ID.
How to use a card differs depending on the card type and card reader. For details,
refer to the instruction guide supplied with the card and card reader.
Card Login After successful authentication, the Secure Print Manager screen will appear under
Card & Password Login the following conditions:
Manual Login Screen after login is set to Secure Print Manager.
PIN Code Login User has printing privileges.
After successful authentication, if a warning message appears that notifies you
that your function usage limit has been exceeded, see Warning Message - Excess
Usage Limit.
Card Login A Login User Name and Login Password can be up to 128 characters.
Card & Password Login Passwords entered via the soft keyboard are masked.
Manual Login
PIN Code Login Settings for a PIN Code login and Guest User login are specified by an
Guest User Login administrator. For details, contact your system administrator.
Guest User Login A Guest User can operate the Copy function only.
A Guest User will be logged out automatically when
- Another user logs in using a card.
- Another user presses [OK], after entering a password.
Note:
The device control panel is locked when a user is not logged in. You need to log in to use device functions or
modify system settings via the device control panel.
You may not be able to log in to a device shortly after the device is turned on.
You cannot log in to a device while another user is logged in.
When you log in to a device with a card, while the display panel is turned off, the display panel is turned on, and
then the login process can be performed.
When you log in to a device with a card while the display panel is turned off, you may not be able to log in
depending on the condition of the device. In this case, display the Login screen, and then try to log in again.
After successful authentication, and the Home screen appears, some of the Project buttons may be disabled or
hidden for a moment.
After you log in, you can operate the device according to the function restriction settings specified by the system
administrator.
When a user logs in to a device using the cached user information, a password is not necessary, even if a login
method that requires a password is selected.
Important:
For more information about logging in to a device, any function restrictions, or error conditions,
contact your system administrator.
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APPENDIX
Limited Functions When a login user has exceeded the specified usage limit and the function limitation
rule is applied, the limited functions are displayed.
Note:
If there are no limited functions, this information is not display.
2. Press [OK].
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Note :
PIN Code registration is not available if
you log in to a device as a guest.
3. Press [Edit].
Note :
If [Current PIN Code] and [Edit] are not
displayed on the screen, contact your
system administrator.
If a PIN Code has not been registered,
"Unregistered" is displayed in [Current
PIN Code] field.
Note :
To clear an entered PIN Code, press
[Clear].
To cancel registration of a PIN Code, press
[Cancel].
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Registering a Card ID
1. On MFP touch screen, confirm that the [Login] screen
appears
2. Hold card over card reader (or insert into card reader).
3. Press [Register].
Note :
You can also press [Login], and enter user name and password to log in to the device, without
registering the card.
Note :
If necessary, see [Soft Keyboard] Screen.
Note :
If card registration fails, display reads Failed to register the card. Make note of the error code,
and then press [OK] to close the window. See Error Codes, or contact your system
administrator.
For details on how to enter a user name and password, see [Soft Keyboard] Screen.
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Note :
For Client PC requirements, see System Requirements.
Important:
If multiple tabs and windows are opened in the browser, close all the tabs and windows before
logging in to the AAM User Tool. Do not operate multiple tabs and windows at the same time
when using the User Tool.
Note :
For Servers IP address and port number, ask your system administrator.
The port number can be changed when installing the user tool.
Note :
English, German, French, Italian, Spanish,
Dutch or Japanese can be selected; English is
the default.
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Important:
Enter user name and password that are registered in Authentication and Accounting Manager.
The entered password is masked.
5. Click [Login].
Note :
Again, [Home] screen features will differ based on your User Role - General User or Staff.
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Note :
The registration information cannot be displayed in the following conditions.
- While importing or exporting the user or group information.
- While importing or exporting the delegate user information.
- While deleting disabled user information.
- While deleting the accounting data.
Click [ Refresh] to display the update information.
Click [ Logout] to log out of the user tool.
A login user name and an authentication setting name are displayed at the upper-right side of
the screen.
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User Alias User Alias Up to 50 user alias names registered for a login user are
Information Names displayed. If no user alias name is registered, The user alias
(50 Aliases) does not exist. appears. This setting cannot be edited.
Authorization Available Functions Available functions for a login user can be confirmed. This
setting cannot be edited.
Attributes Attributes for [Name], [Display Name], [Email Address], [Fax Destination], [Classification
Code], [Home Directory], [Cost Center], [Department] and [Extension 1-10] are
displayed. Each attribute cannot be edited.
The specified settings are saved, and the display returns to the [Configuration] screen.
Note :
To cancel the specified settings, click [Cancel].
If settings are not specified correctly an error message appears.
If a user name is not displayed in [Name] of [Attributes], contact your system administrator.
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5. Click [OK].
Note :
To cancel setting(s), click [Cancel].
6. Click [OK].
Note :
The settings are not saved unless [OK] is clicked on the [Edit User Information] screen.
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Note :
Differences between a Temporary Card and a normal card (with an expiration date specified) are
described below.
The card ID can be obtained by swiping your card on the card reader attached to the PC; the Card
ID field will be automatically populated.
You can enter a value that is read from a keyboard card reader in a text box of [Card ID].
For information about supported card readers, contact your local Ricoh service representative.
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4. Click [ ].
5. Click [Add].
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7. Click [OK].
Note :
The specified card ID is registered, and the display returns to the [Edit User Information]
screen.
To cancel the setting, click [Cancel].
4. Click [ ].
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5. Click [OK].
Note :
If an entered card ID has been already deleted, an error message appears.
6. Click [Yes].
Note :
To cancel the deletion, click [No].
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Document Settings
This section explains how to specify settings for scanning a document. You can specify the
following settings:
Document Name
Scan Settings
Scan Size
Filter*
- OCR Filter
- PDF Converter Filter
- Section Specify Filter
- Image Correction Filter
*Note :
The availability of these features depends on administrator settings.
3. Press [OK].
Note :
The specified document name is displayed
on the job logs.
The date and time that the document was
scanned may be automatically added,
depending on administrator settings.
If a document name is not specified, the date
and time that the document was scanned is
automatically set as the document name.
If the priority for the name has been preset by the administrator, the document name cannot be
changed, even if you specify another name here.
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Scan Settings
This section explains how to specify scan settings. The [Scan Setting] screen can be displayed by
pressing the [Scan Settings] button on the [Metadata] or [Service Menu] screens.
Scan Type Specify the type of the scanned document. Items displayed in the drop-down [] list
differ depending on the color mode (Black & White, Gray Scale, and Full Color).
Black & White: Text
B & W: Text/Line Art
Black & White: Text/Photo
Black & White: Photo
Gray Scale
Full Color: Text/Photo
Full Color: Glossy Photo
Auto Color Select: If [Auto Color Select] is selected, documents are automatically
detected as black and white or color during scanning. If a document is detected as
color, a JPEG file is output. If a document is detected as black and white, a TIFF file is
output.
File Format Specify a file format for the scanned document. If Black & White is selected for the
color type in [Scan Type], specify a file format from the drop-down [] list for [Black &
White]. If Gray Scale or Full Color is selected for the color type in [Scan Type], specify a
file format from the drop-down list for [Grayscale/Color].
Note:
The items displayed in the drop-down list differ depending on administrator settings.
For details, see Supported File Formats.
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4. Press [OK].
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Note :
File formats displayed on the touch screen of an MFP differ depending on administrator settings.
Supported file formats differ depending on Scan and Fax Manager version in use.
For details on how to select a file format, see Scan Settings.
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Options Settings
This section explains how to specify email-related settings, e.g., email divide, file size, notification,
priority, etc.
Note :
If Password entry screen appears, see
Entering Project Password.
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Size Divide The scanned documents is divided into multiple files according to
the file size specified in [Email Division Size (KB)]. Multiple emails
are sent to destinations. If the recipients email
application supports the data restoring function, the data divided
into multiple files will be restored as one file.
Note:
This function may not be available depending on administrator settings.
Email Division Specify the file size to divide the document data into.
Size Note:
This setting is only available when [Size Divide] is selected for [Divide Email].
Email Select whether to divide the scanned documents by pages or by a specified file size.
Attachment Logical Division (Join Automatically):
Format Scanned documents are divided into pages according to the specified file size and send to a
multiple recipients.
The divided files of which the file size exceeds the attachable file size are not sent, and an
error message is sent to a login user only when the email address can be obtained. In this
case, it is recommended to scan documents in lower resolution again.
Byte Division (Join Using Utility):
Scanned documents are divided into the specified file size and send to multiple recipients.
The recipients need to assemble the divided files after receiving them.
The divided files can be sent without an error by specifying the
Notification Select whether to require a notification when the email is opened by the recipient.
On: Select for receiving a notification.
Off: Select if you do not need a notification.
Priority Specify the priority for the email from the following.
Do Not Assign
1 (High)
2
3 (Standard)
4
5 (Low)
4. Press [OK].
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Note :
The items displayed on the [Scan Size] screen differ depending on administrator settings.
4. Press [OK].
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Filter Settings
This section explains how to specify the filter settings. The following types of filter are available.
OCR Filter
PDF Converter Filter
Section Specify Filter
Image Correction Filter
Important:
Available filters depend on administrator settings. For details, contact your system administrator.
OCR Filter
The Optical Character Recognition (OCR) filter recognizes the characters on the scanned
documents and translates it into text data. It also supports the auto orientation detection function
that corrects the orientation of the scanned data automatically. If pages in different orientations are
scanned, the orientations are corrected to face all the pages in the same direction.
Note :
Filter tab names differ depending on
administrator settings. For details,
contact your system administrator.
Important:
Select the same language used in the document to be scanned. Otherwise, the characters cannot
be recognized by the OCR filter.
5. Press [OK].
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Note :
Filter tab names differ depending on
administrator settings. For details,
contact your system administrator.
Assign a Master Select to restrict readers from printing, modifying, or copying text and images of a file.
Password If [Yes] is selected, the password entry screen appears. Enter a password, and select
the functions to restrict users from using.
Note:
Specify a password using up to 32 characters.
Important:
Do not set the same password for [Assign a User Password] and [Assign a Master Password].
4. Press [OK].
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Note :
Filter tab names differ depending on
administrator settings. For details,
contact your system administrator.
4. Press [OK].
Note :
Filter tab names differ depending on
administrator settings. For details,
contact your system administrator.
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4. Press [OK].
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1. After scanning the first batch of documents, place next set on the ADF.
Important:
Be sure to press the [#] key after scanning all the documents. Scanned data will not be
distributed until the [#] key is pressed.
1. Place next batch of documents on the ADF, or place a next document on the Exposure Glass.
5. Press [OK].
The message is closed. The scanned document will be distributed at a one time.
Important:
Be sure to press the [#] key after scanning all the documents. Scanned documents will not be
distributed until the [#] key is pressed.
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Note :
When the documents are placed both on the ADF and the Exposure Glass, the documents on
the ADF have a priority.
When using the preview function, each preview screen for a scanned document appears. To
distribute the scanned document, press [OK]. To cancel the distribution of the scanned data,
press [Cancel]. If you press [Cancel], only the distribution of last scanned data is cancelled.
1. Within 60 seconds after scanning the first batch of documents, place the next set on the ADF.
Important:
If you do not set the next documents within 60 seconds, documents that have been scanned
are automatically distributed as a single file. In that case, you do not have to press the [#] key
in step 3.
1. Within 60 seconds after scanning the first document, place the next document on the Exposure
Glass.
Important:
If you do not set the next document within 60 seconds, the data of the documents that have
been scanned is automatically distributed as a single file. In that case, you do not have to press
the [#] key in step 4.
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Note :
The information that can be confirmed on the job log differs depending on administrator settings.
Note :
You cannot view logs for the functions that you do not have authorization for in the Select
Projects mode.
If a security setting is enabled, user information other than that for a login user is masked with
asterisks (*****).
Job logs for functions other than Scan and Fax Manager cannot be viewed on the device touch
screen.
In the Select Projects mode, buttons for functions other than Scan and Fax Manager are disabled.
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Note :
Depending on administrator settings, [Document Name] and [User Name] information, for
users other than a login user, is masked.
[Document Name] and [Page(s)] are not displayed depending on MFP model.
Note :
For Client PC requirements, see System Requirements.
Important:
If multiple tabs and windows are opened in the browser, close the tabs and windows before
logging in to the Scan and Fax Manager User Tool. Do not operate multiple tabs and windows
at the same time when using the User Tool.
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Note :
If necessary, ask your system administrator for the device IP address and port number.
Note :
The language set for the web browser is
displayed by default.
Important:
Enter user name and password that are registered in Authentication and Accounting Manager.
Note :
The entered password is masked.
5. Click [Logs].
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Note :
Toggle between [All Logs] and [Completed/Deleted/Error] logs by pressing associated tab.
You can search for job logs by entering a keyword in the [Search] field. For details, see
Searching for Job Logs.
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You can display job logs by date by specifying a date. For details, see Displaying Job Logs by
Date.
Click [Display All] to display all job logs in the list when the search result is displayed.
Click [Refresh] to display the update information.
Use the scroll bar to view all the information in a page.
Click [ ] to view the details for the job. For details, see Confirming Job Log Details.
Click [ Delete All] to delete all the job logs.
2. Click [Search].
The job log(s) that include the specified keyword are displayed in the list.
3. To refine the search result, enter another Search keyword, and click [Narrow Search].
Note :
Click [Display All] to clear the search result and display all job logs in the list.
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Note :
Dates that include job logs are highlighted in a calendar.
2. Select a date.
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Note :
For Client PC requirements, see System Requirements.
To log in to the Secure Print Manager User Tool via a Web Browser, proceed as follows:
Important:
If multiple tabs and windows are opened in the browser, close all the tabs and windows before
logging in to the SPM User Tool. Do not operate multiple tabs and windows at the same time
when using the User Tool.
Note :
The following URLs that are used in the Secure Print Manager version 1.2.2.0 or later are also
available:
Note :
For Servers IP address and port number, ask your system administrator.
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Note :
The language set for the Web browser is
displayed by default.
Important:
Enter user name and password that are
registered in Authentication and Accounting Manager.
Note :
The entered password is masked.
8. Click [Login].
3. Click [ Delete].
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Note :
If [ Delete] is clicked when a checkbox has not been selected, an error message appears.
For details on the Print Job List, see Print Job List Screen Overview.
Note :
To cancel the deletion, click [No].
Note :
For registering as a network printer in Windows, see Windows/Registering as a Network
Printer.
For registering as a local printer in Windows, see Windows/Registering as a Local Printer.
For registering in Mac OS, see Mac OS X (10.5/10.6) and Mac OS X (10.7 or Later Version).
Note :
The following steps are for setting up a printer driver by dragging and dropping a printer icon of a
network printer installed in the SPM server to the printer folder of your computer.
The procedures to open the network print server folder and printer folder differ depending on the
operating system of your PC. Perform the procedures accordingly instead of the steps below.
2. Enter SPM Servers UNC path (\\computer name (Ex: \\PrintServer) or \\IP address (Ex:
\\192.168.0.10)) of the SPM server.
3. Click [OK].
The print server folder opens, and printers set in the print server appear.
Note :
For SPM Servers UNC path, contact your system administrator.
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5. Drag and drop printer icon from the print server to the [Printers] folder.
Note :
Printer drivers can be set in your computer by the following procedures other than the drag and
drop function described above.
- Click [Start] > [Run]. Enter the path for the shared printer, and then click [OK].
- In [Add Printer Wizard], select [A network printer, or a printer attached to another computer],
and then specify the path for the shared printer.
- Click [Start] > [Run]. Enter the UNC path of the SPM server, and then click [OK]. Double-click
the printer icon.
Note :
Set up printer sharing in the SPM server beforehand. For details, see the RICOH Streamline NX
Installation & Configuration Guide.
The procedures to open the printer folder differ depending on the operating system of your PC.
Perform the procedures accordingly, instead of the steps below.
3. Click [Next].
4. Select [Local printer attached to this computer], and then click [Next].
5. In [Type of port] menu, select [Create a new port], and select [Local Port] from the pull-down
list, and then click [Next].
Note :
Enter \\<server name or IP address of the SPM server>\<shared printer's name> for a
port name.
Port name is used for distinguishing a port in a system, and not used as a printer display name.
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Mac OS X (10.5/10.6)
Note :
Start the [TCP/IP Print Server] service in the SPM server beforehand.
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3. Click [+].
4. Click [IP].
Note :
Enter a name of the virtual printer for the SPM Server.
Specify the settings in [Name] and [Location] as necessary.
7. In [Print Using] menu, select a Printer Driver from the pull-down list, and then click [Add].
Note :
If the [Advanced] icon is displayed on the toolbar, you do not need to perform steps 4 - 6.
3. Click [+].
4. While pressing the [Control] key, click [Default] icon (or any icon on the toolbar), and then click
[Customize Toolbar].
6. Click [Done].
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Note :
In <workgroup>, enter a name of Windows workgroup which a computer sharing the printer
belongs to.
In <server>, enter a name or IP address of a computer sharing the printer.
In <sharename>, enter a share name of the shared Windows printer. If a space is included in
the entered value, the space is replaced with %20. Parenthesis ( ) cannot be used for a
share name.
The entry of <workgroup> is not necessary if IP address is specified for <sharename> or your
Mac belongs to the same Windows workgroup.
11. In [Print Using], select a PPD (Postscript Printer Driver) or Printer Driver.
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Note :
For the printer port you use, contact your system administrator.
For details on managing print jobs on the display panel of an MFP, see [Print Job List] Screen.
For details on managing print jobs using the Secure Print Manager User Tool, see Managing Print
Jobs via a Web Browser.
RICOH Streamline NX supports PCL 5e/5c/6, RPCS and PS printer drivers and LAN Fax driver.
The screens of the PCL printer driver are used for the illustrations in the following procedures.
The following steps are for setting up a printer driver by dragging and dropping a printer icon of
a network printer installed on a print server to the printer folder of your computer.
Depending on the operating system of your client PC, the shared printer driver cannot be copied
using the drag and drop operation from a print server. In this case, copy the printer driver by
performing one of operations described in the Note of step 4 on page 37.For details, contact your
system administrator.
The procedures to open the network print server folder and printer folder differ depending on
the operating system of your PC. Perform the procedures accordingly instead of the steps below.
Note :
For SPM Servers UNC path, contact your system administrator.
4. Drag and drop a printer icon from the print server to the [Printers and Faxes] folder.
Note :
A printer driver can also be set by performing one of the following procedures:
- Click the [Start] button, and then click [Run]. Enter the path for the shared printer, and then
click [OK].
- In [Add Printer Wizard], select [A network printer, or a printer attached to another
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computer], and then specify the path for the shared printer.
- Click the [Start] button, and then click [Run]. Enter the UNC path of the print server, and
then click [OK]. Double-click the icon of a printer.
Important:
If using the PS printer driver, or entering the authentication information for each print job, you
do not need to perform the following procedures.
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Note :
For the information required for authentication, contact your system administrator.
The print settings and authentication information can be set on the [Preferences] screen of a
printer driver when printing from an application.
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[Home] Screen
After successful login, if required, the Streamline NX [Home] screen displays on the MFP touch
screen. All functions are accessed through this intuitive user interface.
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User
Press [ ] to confirm user information, such as usage values a user has spent, the
Information
usage limit and any restricted functions, e.g., Color Copy, Color Print, 1 Sided Print, etc.
Note:
For details, see Checking User Information.
Also see Warning Message Exceeded Usage Limit.
[Refresh] Press to update the information and display the currently available functions.
[Job Log] Press to display logs for scan jobs.
Note:
Job logs for functions other than the Scan and Fax Manager cannot be viewed on the
device touch screen.
For details on job logs, see Job Logs.
For details on print job logs, contact your system administrator.
[] [] Press to scroll through Group tabs, if all the available tabs are not displayed.
[] [] Press to scroll pages for the selected Group tab.
1
For details, contact your system administrator.
Important:
Which Project buttons display depends on MFP and Streamline NX settings. For example, if Scan
and Fax Manager is not available, Scan to Project buttons will not display. For specific
capabilities of Streamline NX, contact your system administrator.
Note :
To use the standard functions of the MFP (Copy/Scanner/Printer/Fax/Document Server), press
a hard key or a Project button assigned for each function, depending on the device model. Users
without function authorization cannot use the standard functions.
To return from the standard function screen to the [Home] screen, press the hard key assigned for
the Java platform, or press [Home] on the MFP touch screen.
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[Search] Press to search the LDAP server for email addresses in the address book.
[Manual Entry] If enabled, press to manually enter email address via the soft keyboard.
[Subject] If enabled, press to enter a subject text for the email, i.e., text that will appear in the
subject field within the recipients email inbox.
Note:
If a default subject has been preset by the system administrator, a subject is
automatically displayed in the [Subject] field.
[Options] Press to view [Options] settings.
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[Metadata] Screen
When using Scan and Fax Manager, Projects may require entry of metadata, or information about
the scan job. Items that will display on the [Metadata] screen, if enabled, differ depending on
administrator settings. For details, contact your system administrator.
[Next] Press to go to next screen, either [Service Menu], [Send to Folder] or [Send to
Email] screen.
Note:
The [Next] button is active (enabled) after all required information has been
specified.
[Home] Press to exit the [Metadata] screen and return to the [Home] screen.
[ ] [] Press to display the next or previous page, if available.
[] Press to display drop-down list, if available.
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Print Job List The current login users print jobs are listed. Up to 50 print jobs can be displayed in
the list. To select a job, press a print job. The selected job button is highlighted. To
deselect a job, press it again. The following information is displayed for each job:
Job name: A job name is displayed in a maximum of 74 characters.
Data storage information: [Client] or [Server] is displayed as a data storage
information (right-hand column).
[Client]: This is displayed when a user sends print jobs using the optional
Client Secure Print function. Print job data is stored in a client
computer.
[Server]: This is displayed when a user sends print jobs using the printer
driver supported for the Secure Print Manager. Print job data is
stored in the Secure Print Manager server.
Note:
This item is not displayed on a device with 4.3 inch display panel.
This information is displayed even when you sent print jobs as a delegate
user.
Date: The date that a print job was saved in the print server is displayed.
Page: The total number of pages is displayed.
Quantity: The number of copies is displayed.
1/2 Sided: [1 Sided] or [2 Sided] is displayed.
Color/B&W: [Color] or [B&W] is displayed.
Note:
A job name may not be displayed correctly depending on the characters such as a
double-byte character.
Print job information may not be displayed correctly depending on an source
application.
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[Select All]/ Press to select or deselect all print jobs. When [Select All] is pressed, it changes to
[Deselect All] [Deselect All], and when [Deselect All] is pressed, it changes to [Select All].
[Page] The current page number and total number of pages are displayed. The maximum
number of pages that can be displayed is 10.
[Previous] Press to display previous page in list.
[Next] Press to display next page in list.
[Set] This button will be selectable only when a print job sent from a PCL printer driver is
selected.
Note:
For details, see Changing Print Job Settings.
[Delete] Press to delete the selected jobs.
Note:
If a print job is not selected, the [Delete] button is not available (enabled).
Total The total number of the login users print jobs is displayed.
[Slct.JobOwner] Press to display the [Slct.JobOwner] screen to print jobs as a delegate user.
Note:
For details, see Printing Jobs as a Delegate User.
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Another option is to change the MFPs display language. That selection automatically changes the
Streamline NX screens to the same setting. For example, if the MFPs display language is changed to
Spanish, all screens within the Streamline NX application automatically change to Spanish. In short,
switching languages, as outlined below, is local to Streamline NX. Changing the MFPs display
language is global, thus changes all applications and standard device function screens.
Note :
See MFP Display Language.
Scan and Fax Manager and Secure Print Manager supports the following languages:
English Italian Danish Portuguese
German Spanish Russian Simplified Chinese
French Dutch Norwegian Japanese
Note :
If you select a language that is not supported by a device, the characters will be garbled.
If you select a language that has never been specified in the Profile setting of Scan and Fax
Manager, the characters may be garbled.
1. Press [Language].
Note :
Press [Cancel] to cancel the setting.
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Note :
After the language is changed, the setting will be applied to Scan and Fax Manager screens when
you open the Project screen.
If the display language is changed while specifying settings for a Project, the language setting will
be applied the next time a Project is selected on the [Home] screen.
If the language that is not supported is set, English is selected for the display language.
The language setting specified in Streamline NX does not affect the setting specified on the MFP.
Once a user changes the language setting, the setting will remain until a device is restarted.
The screen is displayed in the devices default language when you start up a device for the first
time or after you restart a device.
For Scan and Fax Manager and Secure Print Manager language support, see previous page
Language support varies by MFP model and language firmware.
For details on changing the language settings on the MFP, see the Users Guide supplied with the
machine.
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Home Screen
On Aficio SP 4400 Series, the [Home] screen is
displayed as shown at right:
Note :
For details on [Home] screen functions, refer to
the operating instructions supplied with the Aficio
SP 4400 Series model.
Function authorization is checked when a user
accesses a function. For example, a user
without a print authorization can select [Secure
Print Manager], though a message notifying a
user that a print authorization is not given to
him/her will appear.
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Display Language
A language displayed on Aficio SP 4400 Series can be changed. If you change the display language,
the setting is also applied to the Secure Print Manager screen, login screen, user information screen,
card registration screen, pop-up screen, screens for applications embedded in Aficio SP 4400 series,
etc. Languages supported by the Aficio SP 4400 Series are the same as those for other RICOH
devices, with the exception of Simplified Chinese, which the Aficio SP 4400 Series does not support.
Note :
If a language that is not supported is set, English is selected.
Device Logout
A user can be logged out of Aficio SP 4400 Series when
A key on the operation panel is pressed.
The [Panel Login Timeout] function is activated.
A user holds a card over a card reader while logging in to a device.
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Appendix G: Troubleshooting
This section covers conditions that may arise when using an MFP in the RICOH Streamline NX
system, and how to resolve the issue.
Logging In
Problem Cause/Solution
A message prompting to set a Key Card to To display the login screen, press the hard key assigned to the
use functions is displayed on the display Java platform.
panel of the device.
Scan Function
Problem Cause/Solution
Cannot scan documents. Check if you have specified valid values for scan settings.
If the volume of the documents to be scanned is too large,
separate it into several batches.
The message, Cannot use because settings Ask your system administrator for confirmation of Scan and Fax
are incomplete, is displayed on the MFP Manager settings.
touch screen.
No Group or Project is displayed on the Ask your system administrator for confirmation of Scan and Fax
MFP touch screen. Manager settings.
The scanned data cannot be sent in the Ask your system administrator for confirmation of Scan and Fax
specified file format. Manager settings.
Job Log indicates fatal error. Ask your system administrator.
The environment error message is displayed
on MFP touch screen.
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Error Codes
The following tables list the error codes, likely causes of the problems they indicate, and what
you can do to resolve those problems.
Note :
For the error codes that are not described
here, contact your system administrator.
What error codes displayed on a laser
printer are the same as those displayed on
an MFP.
Logging In
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A10001A3 A10001A3 An entered PIN Code does not meet Enter a correct PIN Code.
a specified minimum number of digits for a PIN
Code.
A10001A4 A10001A4 A user tried to log in with a PIN Code Confirm if the entered PIN Code is correct.
that has not been registered. Register a correct PIN Code, if necessary.
A10001AF The expiration date for a card is invalid. Ask your system administrator.
A1000XXX The Authentication and Accounting Manager
server settings are not specified correctly.
A1010001 The number of remaining iNodes is less than
1000.
A1010002 Available hard disk drive space is less than 200
MB.
A1010003 500 or more count logs are stored on MFP.
A1012001 Though a user tried to log in using the cached
user information for a communication with the
Authentication and Accounting Manager server
had failed, the authentication has failed because
the cached user information is invalid.
A1012002 Though a user tried to log in using the cached
user information for a communication with the
Authentication and Accounting Manager server
had failed, the authentication has failed because
the cached user information is not registered.
A1014001 A user tried to log in with an empty password
when the authentication with an empty
password is prohibited.
40201001 The Authentication and Accounting Manager
(Embedded) application is not installed or is not
running.
Registering a Card ID
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A1000208 The Authentication and Accounting Manager Accounting Manager server is not available
server is not available temporarily. temporarily. The maintenance operation is in
progress. Wait until the process is
completed, and then try again.
Selected Projects
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455 The requested print job no longer exists. Ask your system administrator.
480 A data acquisition error has occurred.
481 Data obtained from the Secure Print Manager
Server is wrong.
490 An unexpected error has occurred.
551 The database that manages the user information
and print job lists has been damage
590 An unexpected error has occurred.
591 Secure Print Manager Server status is incorrect.
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