Connect Hardware Peripherals

LG ITINET1362A CONNECT HARDWARE PERIPHERALS
LEARNER GUIDE
CONNECT HARDWARE PERIPHERALS
Published by
HEART TRUST/NATIONAL TRAINING AGENCY
Produced by
Learning Management Services Department

Gordon Town Road
Kingston 7
Jamaica W.I.
This material is protected by copyright. Copying this material or any part of it by any means,
including digital or in any form is prohibited unless prior written permission is obtained from
the HEART Trust/NTA.
*** 2005 ***
Version 1 LRDU MAR. 05

TABLE OF CONTENTS
PAGE
Introduction....................................................................................................................................1
Welcome ..............................................................................................................................1
This Competency Unit .........................................................................................................1
Before you start....................................................................................................................2
Planning your learning programme .....................................................................................2
Self-Assessment Checklist...................................................................................................3
How to use this Learner Guide ............................................................................................4
Using the Computer and Other Resources...........................................................................6
Method of Assessment.........................................................................................................6
Quality Assurance................................................................................................................7
Element 1: Confirm requirements of client................................................................................8
Self-Assessment Checklist.................................................................................................12
Elements 2 & 3: Obtain and connect required hardware peripherals..................................13
Self-Assessment Checklist.................................................................................................21
Version 1 LRDU MAR. 05

ITINET1362A
INTRODUCTION
Welcome
Welcome to the Learner Guide for competency Standard Connect Hardware

Peripherals. This is just one of a number of Learner Guides produced for the Data
Operations Skills stream of the Information and Communication Industry, and it is
designed to guide you, the learner, through a series of learning processes and activities
that will enable you to achieve the specified learning outcomes for the competency units.
The content of this guide was developed from the Competency Standard ITINET1362A,
which is one of the basic building blocks for the National Vocational Qualification of
Jamaica (NVQJ) certification within the industry. Please refer to your Learners
Handbook for a thorough explanation of standards and competencies, and how these
relate to the NVQJ certification.
You are also advised to consult the Competency Standard for a better understanding of
what is required to master the competency.
This Competency Unit
Connect hardware peripherals addresses the knowledge and skills requirements for
effectively connecting hardware peripherals. This competency consists of the following
areas or elements:
Element 1: Confirm requirement of client
Element 2: Obtain required peripherals
Element 3: Connect hardware peripherals
As you go through each element you will find critical information relating to each one.
You are advised to study them carefully so that you will be able to develop the necessary
knowledge, skills and attitudes to connect hardware peripherals.
Version 1 LRDU MAR. 05 1

Before you start
Before you start this Learner Guide, you need to:
a. Obtain a Learners Logbook. You will use it to record evidence of your new
skills/competence. As you demonstrate your new skills, record your activities and
have your learning facilitator sign off on them. This will allow you to provide
evidence of your competence when you are being assessed against the competency
standard.
b. Ensure that you have access to the facilities and equipment necessary for learning.
c. Ensure that your learning resources are available.
d. Ensure that tools and equipment are safe, and that the correct safety equipment is
used.
e. Plan your learning programme (see below)
f. Understand how to use this Learner Guide (see below)
Planning your learning programme
The self-assessment checklist on the following page will assist you in planning your
training programme as it will help you to think about the knowledge and skills needed to
demonstrate competency in this unit. As you go through the checklist you will be able to
find out what competencies you have already mastered and which one you will need to
pay more attention to as you go through the learning process.
To complete the self-assessment checklist, simply read the statements and tick the Yes
or No box. You should do this exercise now.

Self-Assessment Checklist
- Connect hardware peripherals
Element 1 Confirm requirements of client Yes No
1. I can identify and confirm clients peripheral requirements in

accordance with organization standards ( ) ( )
2. I can document and report client requirements and

peripherals needed to the supervisor in line with organization
guidelines ( ) ( )
3. I can clear client requirements with supervisor in line with

organization guidelines ( ) ( )
4. I can cover client support expectations by vendors warranty

and support services ( ) ( )
Elements 2 & 3 Obtain required peripherals and connect Yes No

hardware peripherals
1. I can obtain peripherals under instruction from

management/supervisor ( ) ( )
2. I can enter peripherals into equipment inventory according to

organisations procedures ( ) ( )
3. I can validate contents and demonstrate method of ensuring

the physical contents match the packing list ( ) ( )
4. I can store peripherals according to vendor/manual

guidelines ( ) ( )
5. I can verify timeframe for installation schedule with higher

authority, in line with organization guidelines ( ) ( )
6. I can disconnect and replace existing peripherals, with

minimal disruption to clients ( ) ( )

Element 2 &3 Contd Yes No
7. I can connect new peripherals with minimum disruption,

using the correct procedures ( ) ( )
8. I can configure computer to accept new peripherals ( ) ( )
9. I can test hardware peripherals, confirm client satisfaction

and make amendments as required for client, in line with
procedures and guidelines ( ) ( )
How did you do?
If you ticked most of the Yes boxes then you might not need to go through the entire
guide.
Ask your learning facilitator to assist you in determining the most appropriate direction
for this competency.
If you ticked few of the Yes boxes or none at all then you should work through all of
the guide, even though some of the material might be familiar to you.
Plan your learning based on answers. Be sure to involve your learning facilitator in the
planning process.
How to use this Learner Guide
This Learner Guide is designed to assist you in working and learning at your own pace.
We suggest that you:
Go through the sections/elements as they are presented (starting at Section 1)
Check your progress at each checkpoint to ensure that you have understood the
material.
Observe the icons and special graphics used throughout this guide to remind you of
what you have to do to enhance your learning. The icons and their meanings are as
follows:

Complete Assessment Exercise

This exercise requires you to think about the knowledge and
skills that you have or will develop in this competency unit.
Definition Box
Words/phrases are defined or explained in this box. The
words/phrases being explained are in bold print.
Checkpoint
This denotes a brain teaser and is used to check your
understanding of the materials presented. No answers are
provided for the questions asked.
Activity
This denotes something for you to do either alone or with the
assistance of your trainer/supervisor.
Reference
This points you to the reference materials and other support
documents or resources used in compiling the unit content.
Ask your learning facilitator for help if you have any problems with the interpretation
of the contents, the procedures, or the availability.

Complete each activity as you come to it. If the activity requires you to perform an
actual task, be sure to tell your learning facilitator when you get to that activity so that
he/she can make arrangements, if necessary.
Get your learning facilitator to sign and date the Learners Logbook when you have
completed an activity.
Complete the self-assessment checklist at the end of each section or element
When you have worked through all elements of the guide, and when you can tick every
Yes box, you are ready for assessment and may ask your learning facilitator to assist
you in making the arrangements to have your performance assessed.
Using the Computer and Other Resources
Where your activities refer you to the library, computer and Internet resources, ask your
learning facilitator to assist you with locating these resources. If you are getting your
training in an institution, there may be a library and computer laboratory. If this is not the
case, visit the local library and find out what resources are available.
If you are new to the computer and the Internet, someone should be able to show you
how to use these resources.
Please note that in many of your activities you have been referred to information on the
Internet. This is because the Internet has a vast amount of information that can help you
in acquiring the particular competencies. We would like to advise you, however, that we
cannot guarantee that all the sites will be available when you need them. If this happens,
ask your learning facilitator to assist you with locating other sites that have the
information you require.
Method of Assessment
Competency will be assessed while work is being undertaken under direct supervision
with regular checks, but may include some autonomy when working as a team. You are
advised to consult the associated competency standard for further details relating to the
assessment strategies.

Quality Assurance
A feedback form is included at the back of each learner guide, to give users an
opportunity to document their concerns about any aspect of the guide. Such feedback
will assist in the review of the guide. Users are encouraged to complete the form and
send it to the address given.
You may now start your learning. Have fun while you work!

ELEMENT 1: CONFIRM REQUIREMENTS OF CLIENT
LEARNING OUTCOMES
As you go through this element you will acquire the necessary, knowledge, skills and
attitudes to confirm requirements of client. Your learning facilitator is there to assist you
through the various activities, so that on completion you should be able to:
1. Identify and confirm clients peripheral requirements, in accordance with

organizational standards
2. Document and report client requirements and peripherals needed, in line with
organizational standards to the supervisor
3. Clear client requirements with supervisor, in line with organizational guidelines
4. Ensure that client support expectations are covered by vendors warranty and
support services
IDENTIFY AND CONFIRM CLIENTS PERIPHERAL REQUIREMENTS
Computer Hardware comprises all of the physical parts of a computer, as distinguished

from the data it contains or operates on; and the software that provides instructions for
the hardware to accomplish tasks.
Hardware may include information technology equipment of all types:
Workstations, PCs,
Bridges
Modems, analog, cable ISDN, DSL
Servers
Network cards
Switches
Hubs and repeaters
Routers and gateways
File and print servers

Peripheral - an auxiliary
device, such as printer, modem
or storage system, that works in
conjunction with a computer.
Expanding on the definition above, a peripheral is a type of computer hardware that is

added to a host computer, in order to expand its abilities. More specifically, the term is
used to describe those devices that are optional in nature, as opposed to hardware that is
either demanded, or always required in principle.
The term also tends to be applied to devices that are hooked up externally, typically
though some form of computer bus, like USB. Typical examples include joysticks,
printers and scanners. Devices such as monitors and disk drives are not considered
peripherals because they are not truly optional, and video capture cards are typically not
referred to as peripheral because they are internal devices.
Thus in order for a computer to communicate on any level, it requires the use of a wide
range of peripherals such as:
Keyboards
Monitors
Scanners,
Sound cards
Tape cartridges
PC fax
Bluetooth devices
Universal Serial Bus (USB)
Modems
Printers
Refer to: For a more exhaustive list of peripherals, see HEART Trust/NTA
(2005). LG-ITIDAT0131A Operate Computer Hardware
As your client uses his/her system, he/she will need to add peripherals, depending on the
various tasks he/she has to perform. Before you can connect these you need to confirm
his/her peripheral requirements and further to ensure that what his/her requests are in
alignment with the organizations policy. For example, if your client/colleague requests a
colour printer or a scanner, your first task is to confirm that he/she has been approved to
receive one.

CHECKPOINT
Can you name the peripherals that you can see on the computer in
front of you?
Can you distinguish the difference between input and output
devices?
DOCUMENT CLIENT REQUIREMENTS AND PERIPHERALS NEEDED; REPORT

AND CLEAR WITH THE SUPERVISOR
Every organization will have its own way of documenting client requirements including
peripherals. It is your responsibility to document those that are in line with the
organizations guidelines and report them to the supervisor. You must ensure that you
receive the supervisors approval for the items requested before obtaining them.
ENSURE CLIENT SUPPORT EXPECTATIONS ARE COVERED
When it comes to client support, your clients have certain expectations which they expect
you to meet consistently. They see you as a single point of contact for assistance in the
utilization of the organizations computing resources, and to provide that assistance in a
timely and professional manner. They expect you to provide:
Connectivity
Hardware and software support
Consultation
Training
General information and technology recommendations
Web-accessible information
Your client expects that where equipment become defective that they will be fixed
promptly. One way to fulfill this requirement is to know which pieces of equipment are
under warranty so that the appropriate action may be taken.
Warranty - a guarantee given to

the purchaser by a company stating
that a product is reliable and free
from known defects and that the
seller will, without charge, repair or
replace defective parts within a
given time limit and under certain
conditions.

CHECKPOINT
What is the typical warranty period for the following?
Printer
Scanner
Mouse
Keyboard
Trackball
ACTIVITY
Visit a computer supply store and view their stock of peripheral

supplies. Use a digital camera to photograph the box, making sure
you capture the model number. Then prepare a quote for a client who
wants you to install a peripheral device on his/her computer. Include
the following information:
The brand, name and model number of the device
The type of device and its purpose (this quote will be
reviewed by the customers boss to ensure that it is in line
with the organizations policy)
The cost
Time frame for the installation (including how long the
computer will be out of use during the process)
List of parts supplied with the device, and any others required
How this device should be stored when not in use, or being
transported
Steps required during installation (ensure that OH&S
procedures will be followed) will any existing peripherals
need to be disconnected and/or replaced?
Steps required to set up software and drivers
Name the driver file that the device will use
How the device will be tested
How customer feedback and satisfaction will be ensured
Where to find further information, including troubleshooting
procedures.
Title your quote appropriately as a Word document ensuring that it is

clear and easy to understand. Enlist the help of your learning
facilitator.

READY TO PROVE YOUR COMPETENCE?
Now that you have completed this element, check to see whether you have fully grasped
all the components by doing the following Self-Assessment:
Checklist 1 Yes No
1. I know how to identify and confirm clients peripheral

requirements in accordance with organizational standards ( ) ( )
2. I understand how to document and report to the

supervisor, client requirements and peripherals needed, in
line with organizational guidelines ( ) ( )
3. I know how to clear client requirements with the

supervisor, in line with organizational guidelines ( ) ( )
4. I can ensure that client support expectations are covered

by vendors warranty and support services ( ) ( )
Checklist 2 Yes No
1. Clients peripheral requirements are identified and are

confirmed in accordance with organizations standards ( ) ( )
2. Client requirements and peripherals are documented and

reported to the supervisor, in line with organisational
guidelines ( ) ( )
3. Client requirements are cleared with supervisor, in line

with organizations guidelines ( ) ( )
4. Client support expectations are covered by vendors

warranty and support services ( ) ( )

ELEMENTS 2 & 3: OBTAIN AND CONNECT REQUIRED HARDWARE

PERIPHERALS
LEARNING OUTCOMES
As you go through these elements you will acquire the necessary, knowledge skills and
attitudes to obtain and connect hardware required peripherals. Your learning facilitator is
there to assist you with the various activities, so that on completion you will be able to:
1. Obtain peripherals under instruction from management/supervisor

2. Enter peripherals into equipment inventory according to organizations
procedures
3. Validate contents and demonstrate method of ensuring that physical contents
match the packing list
4. Store peripherals according to vendor/manual guidelines
5. Verify timeframe for installation with higher authority, in line with organizations
guidelines
6. Disconnect and replace existing peripherals with minimal disruption to clients
7. Connect new peripherals with minimum disruption using the correct procedures
8. Configure computer to accept new peripherals
9. Test hardware peripherals, confirm client satisfaction and make amendments as
required for client, in line with procedures and guidelines
OBTAIN REQUIRED PERIPHERALS
Every organization has its own method of routing equipment to the user. One of these
ways is that the process begins with the instructions or authorization of your manager or
supervisor. These instructions are likely to be written either a memorandum or signing a
requisition form.
As equipment forms a part of the companys fixed asset, you would be required to enter
those peripherals being installed into the equipment inventory. Once again, your
organization would have its own procedures for doing this, which you should follow.
CHECKPOINT
What types of information would be documented into the equipment

inventory?

When unpacking equipment you should always validate the contents, this means ensuring
that all the pieces as listed in the packing list are present. Where there are discrepancies,
you must report the matter to your supervisor immediately.
When not in use, peripherals should be stored carefully. You are best advised to follow
the vendor/manual guidelines.
TIP! Always remember that the manufacturer knows its product far more
intimately than you do, hence they know the proper conditions for storage.
CHECKPOINT
How should a scanner be stored when not in use?
ACTIVITY
Using the appropriate software, design an equipment inventory form

then complete the form using the peripherals you observe on your
computer.
Peripherals will normally connect to an existing interface port or wireless. When

connecting peripherals, it is important for you to understand the role the operating system
plays in hardware connectivity. Once you connect hardware to your system it is the
operating system that detects the new hardware and sends the message to the user for
immediate configuration.
The operating system detects plug and play hardware without prompting the user.
Note: The operating system acts as an intermediary between the hardware and the
user. If the hardware is not configured it will not work properly or communicate
with the rest of the computer system.
Operating system - software

used to manage and control the
operations of the hardware.

The following are functions of an operating system that you should note:
It manages the hardware and software resources of the system. In a desktop computer,
these resources include such things as the processor, memory, disk and space
It provides a stable, consistent way for applications to deal with the hardware without
having to know all the details of the hardware
Common Operating Systems
The primary operating systems in use are the many versions of Windows (95, 98, NT,
ME, 2000, XP), the many versions of Unix (Solaris, Linux, etc.), the Macintosh OS, IBM
mainframe OS/390 and the AS/400's OS/400. DOS is still used for some applications,
and there are other special-purpose operating systems. Please make an effort to learn at
least one operating system.
CHECKPOINT
Which operating system is installed on the computer you are now

using?
Is it possible to have more than one operating system on a
computer?
ACTIVITY
Read the article at the website noted below and use the information to
compare and contrast MSDOS and Windows operating systems.
Type your findings into a word document and present it to your
learning facilitator. Include a comment on why someone would
choose DOS over Windows.
NB: You do not have to limit your research to the article noted
above.
For more information on operating systems, please refer to:

http://en.wikipedia.org/wiki/Operating_system
Difference between DOS and Windows
http://www.footslog.com/articles/Software/sof0003.htm

VERIFY TIMEFRAME FOR INSTALLATION SCHEDULE
One of the critical pieces of information that you should get from your supervisor is the
timeframe for installing peripherals. Remember in any organization users of IT
equipment want as little downtime as possible. Therefore you should ascertain the
schedule and work diligently to meet it.
CHECKPOINT
What are some of the factors that could influence the timeframe for
installing peripherals?
DISCONNECT AND REPLACE/CONNECT PERIPHERALS
When disconnecting peripherals from the system unit, you must first shut down the
system using the correct shutdown procedures. Do not unplug the machine or turn off the
surge protector before the operating system shuts down the machine itself, or prompts
you to shut down manually. When this is completed, it will then be safe for you to unplug
the peripherals from the system unit. Failure to follow this procedure can lead to serious
consequences including malfunction of some peripherals or the system unit.
Connectors - are often called There are three common types of connectors:
'ports'. A port is a logical
channel or channel endpoint in Serial
a communications system. Parallel
USB(Universal Serial Bus)
Fig. 2 Different Ports

Other connectors
Blue Tooth
Serial and Parallel ports provide the connections for many devices. With the
introduction of Plug-N-Play, most of the technician's job with configuring and using
these ports is plugging in a device into the right port. However, there is a basic
difference between serial and parallel ports that you need to know and it is this: data
travels in series in the former and in parallel in the latter.
There is also a difference in the way in which they communicate. For example, serial
connections send 1 bit at a time whereas parallel transmits 8 or more at a time. This
makes parallel communications faster in terms of data bandwidth.
Although parallel is the faster of the two, a great number of computers still use serial
connections. This is because current serial ports provide a stronger signal than parallel
ports, making them capable of larger distances. Serial ports on the other hand do not
require as intricate timing of mechanisms, making them simpler to connect to.
CHECKPOINT
What is the difference between a parallel port and a serial port?

Can you give at least two examples of peripherals that can be
plugged into each?
Refer to: Further information on serial and parallel connections can be found
in the following article
Frawley, Lucas, Parallel vs. Serial ATA http://www.directron.com/patasata.html
and Serial and Parallel Ports,
http://www.geocities.com/ferds3/serial_and_parallel_ports.htm retrieved
31/3/05
CHECKPOINT
What is the difference between a parallel port and a serial port?

Can you give at least two examples of peripherals that can be
plugged into each?

Most of the computers are now using USB ports which are much faster than parallel and
serial
Universal Serial Bus (USB): a

Hardware interface for low-speed
peripherals such as the keyboard,
mouse, joystick, scanner, printer and
telephony devices. It also supports
MPEG-1 and MPEG-2 digital video.
USB has a maximum bandwidth of 12 Mbits/sec (equivalent to 1.5 Mbytes/sec), and up

to 127 devices can be attached. Fast devices can use the full bandwidth, while lower-
speed ones can transfer data using a 1.5 Mbits/sec sub channel.
USB's hot swap capability allows everything to be plugged in and unplugged without
turning the system off. USB 2.0, widely known as Hi-Speed USB, dramatically increases
capacity to 480 Mbits/sec.
Peripherals are plugged directly into a four-pin socket on the computer or into a multi-
port hub that plugs into the computer. Peripherals may also be hubs themselves. For
example, a monitor may have a built-in hub that provides a convenient location on the
desktop for plugging in other devices.
TIP! Ensure that peripherals are disconnected and replaced/connected with
minimal disruption to the client, and that you use the correct procedures in each
case.
CHECKPOINT
How many data rates does USB support?

Can you explain them?
Where applicable, include the devices for which it is used.
Hint: You may need to read the article listed below in order to answer these
questions

Refer to: For a more detailed discussion of USB:

Universal Serial Bus http://www.answers.com/universal%20serial%20bus%20
retrieved 31/3/05
ACTIVITY
Locate the following websites

http://www.teachers.ash.org.au/ozmused/jicompconnect.htm and
http://hsc.csu.edu.au/info_tech/core/connect/icaits014b/ICAITS014B.
html
(Both sites retrieved 31/3/05)
Complete the exercise Computer Connections and Sample Class
Activities, Activity 2, respectively
BLUETOOTH TECHNOLOGY
Bluetooth is the name for a short-range radio frequency (RF) technology that operates at
2.4 GHz and is capable of transmitting voice and data. The effective range of Bluetooth
devices is 32 feet (10 meters). Bluetooth transfers data at the rate of 1 Mbps, which is
from three to eight times the average speed of parallel and serial ports, respectively.
Bluetooth can be used to synchronize and transfer data wirelessly among devices.
Bluetooth can be thought of as a cable replacement technology. Typical uses include
automatically synchronizing contact and calendar information among desktop, notebook
and palmtop computers without connecting cables. Bluetooth can also be used to access a
network or the Internet with a notebook computer by connecting wirelessly to a cellular
phone.
CONFIGURE COMPUTER TO ACCEPT NEW PERIPHERALS
There are three ways that you can configure/install device software (drives). These are:
Automatic
Plug and play
Manual

Automatic installation - also known as Single exe installation - is one that most people
are familiar with.
Plug and Play - Windows performs this function without you noticing that it is taking
place. Windows 95/98/SE/2000/ME/XP all have drives in the package for devices that
are compatible to Windows operating system.
Manual installation - here you are given instructions on how to install a particular drive
and you are expected to follow the steps. For more information, explanation and detailed
steps please refer to this website: -
http://www.serverwatch.com/tutorials/article.php/1497901 retrieved 31/3/05
CHECKPOINT
Are there other ways of installing hardware or peripheral?
ACTIVITY
Working in pairs, locate a printer driver on the internet and install it

on a computer. Your learning supervisor will supervise this activity.
TEST HARDWARE PERIPHERALS, CONFIRM CLIENT SATISFACTION
Once you have installed a device you need to test it to make sure that it is working
correctly. Some hardware automatically prompts you to test before continuing. All you
need to do in this situation is to follow instructions. You will also need to confirm with
your client that it is working satisfactorily. Where there are adjustments to be made,
ensure that you do so quickly. Printers for example, are known for this kind of exercise.
Plug and play devices are automatically tested and the operating system communicates to
you if the device is functioning properly
You should note different operating systems will interact with you differently. For
example, Windows XP for example will test your devices automatically and a list of plug
and play devices that are not compatable to the version will be listed. If windows have
drives that will be compatible with the device, you will be advised to continue.

ACTIVITY
Test your mouse and keyboard. Use a Word document to create a

report called Peripheral Test. Include the following information:
How you tested the device

The results of the test. (Faults discovered, problems, etc)
Recommendations (what needs to be done to restore the
device, if necessary.
READY TO PROVE YOUR COMPETENCE?
Now that you have completed this element, check to see whether you have fully grasped
all the components by doing the following Self-Assessment:
Checklist 1 Yes No
1. I know how to obtain peripherals under instruction from

2. I know how to enter peripherals into equipment inventory

according to organisations procedures ( ) ( )
3. I can demonstrate how to validate contents and method of

ensuring the physical contents match the packing list ( ) ( )
4. I know how to store peripherals according to

vendor/manual guidelines ( ) ( )
5. I know how to verify timeframe for installation schedule

with higher authority, in line with organizations
guidelines ( ) ( )
6. I understand how to connect new peripherals with

minimum disruption using the correct procedures ( ) ( )

Checklist 1 Contd Yes No
7. I understand how to configure computer to accept new

peripherals ( ) ( )
8. I can test hardware peripherals, confirm client

satisfaction, make amendments as required for client, in
line with procedures and guidelines ( ) ( )
Checklist 2 Yes No
1. Peripherals are obtained under instruction from

2. Peripherals are entered into equipment inventory ( ) ( )

according to organisations procedures
3. Contents are validated and method of ensuring the

physical contents match the packing list, is demonstrated ( ) ( )
4. Peripherals are stored according to vendor/manual

guidelines ( ) ( )
5. Timeframe for installation schedule is verified with

higher authority in line with organisation guidelines ( ) ( )
6. Existing peripherals are disconnected and replaced, with

minimum disruption using the correct procedures ( ) ( )
7. Computer is configured to accept new peripherals ( ) ( )
8. Hardware peripherals are tested; client satisfaction is

confirmed; and amendments are made as required for
client, in line with procedures and guidelines ( ) ( )

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*** 2005 ***

Version 1 LRDU MAR. 05

Element 1: Confirm requirements of client................................................................................8

Elements 2 & 3: Obtain and connect required hardware peripherals..................................13

Version 1 LRDU MAR. 05

Welcome to the Learner Guide for competency Standard Connect Hardware

This Competency Unit

Element 1: Confirm requirement of client

Element 2: Obtain required peripherals

Element 3: Connect hardware peripherals

Version 1 LRDU MAR. 05 1

Before you start

Before you start this Learner Guide, you need to:

c. Ensure that your learning resources are available.

e. Plan your learning programme (see below)

f. Understand how to use this Learner Guide (see below)

Planning your learning programme

Version 1 LRDU MAR. 05 2

Element 1 Confirm requirements of client Yes No

1. I can identify and confirm clients peripheral requirements in

2. I can document and report client requirements and

3. I can clear client requirements with supervisor in line with

4. I can cover client support expectations by vendors warranty

Elements 2 & 3 Obtain required peripherals and connect Yes No

1. I can obtain peripherals under instruction from

2. I can enter peripherals into equipment inventory according to

3. I can validate contents and demonstrate method of ensuring

4. I can store peripherals according to vendor/manual

5. I can verify timeframe for installation schedule with higher

6. I can disconnect and replace existing peripherals, with

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Element 2 &3 Contd Yes No

7. I can connect new peripherals with minimum disruption,

8. I can configure computer to accept new peripherals ( ) ( )

9. I can test hardware peripherals, confirm client satisfaction

How did you do?

How to use this Learner Guide

Go through the sections/elements as they are presented (starting at Section 1)

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Complete Assessment Exercise

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Complete the self-assessment checklist at the end of each section or element

Using the Computer and Other Resources

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ELEMENT 1: CONFIRM REQUIREMENTS OF CLIENT

1. Identify and confirm clients peripheral requirements, in accordance with

IDENTIFY AND CONFIRM CLIENTS PERIPHERAL REQUIREMENTS

Computer Hardware comprises all of the physical parts of a computer, as distinguished

Hardware may include information technology equipment of all types:

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Expanding on the definition above, a peripheral is a type of computer hardware that is

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DOCUMENT CLIENT REQUIREMENTS AND PERIPHERALS NEEDED; REPORT

ENSURE CLIENT SUPPORT EXPECTATIONS ARE COVERED

Warranty - a guarantee given to

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What is the typical warranty period for the following?

Visit a computer supply store and view their stock of peripheral

Title your quote appropriately as a Word document ensuring that it is

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* 2005 *