Telecom Business Information System

ABSTRACT

The main intention of introducing this system is to reduce the manual work at telephone
department offices. Every sort of task is performed by the system, such as registering different
types of applications, enquiries, and complaints etc. reducing mush paper work and burden of
file storage.

Also the latest information is right available for the officials and executives wherever they
require. The system also facilitates the customer to enquire about their application progress, bills
and directory enquiries such as enquiry by telephone, by name etc.

EXISTING SYSTEM

The present system has obvious problems, inhibiting growth and profitability. Demand of
telephone connections have been identified as the major growth area. These telephone
connections demand an improved, computer system to support them. At the same time
operations could be automated into an overall system.

By using the present system, work is done manually. So, each and every transaction takes
much time to complete. Whenever customer requires any information, the searching process
also takes more time and it is difficult to search particular information from a file.

Disadvantages
1. The work is done manually so that it takes much time to transact a transaction.
2. More number of labors is needed.
3. We cant asses the calculations accurately.
4. Amount of time is more needed when the more customers come to counter. It counts time
factor.
5. As there are thousands of customer records; Searching process is a difficult task
CreativeSoft (Corporate Office)
# 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad
500016 Tel : +91-40-40159158Mobile : 91-9247249455
CreativeSoft (Corporate Office)
# 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad
500016 Tel : +91-40-40159158Mobile : 91-9247249455
 PROPOSED SYSTEM

The present system has obvious problems, inhibiting growth and profitability. Demand of
telephone connections have been identified as the major growth area. These telephone
connections demand an improved, computer system to support them. At the same time
operations could be automated into an overall system.

By using the proposed system, the whole system is computerized. So, each and every
transaction takes less time to complete. Whenever customer requires any information, the
searching process also takes less time and it is easy to search particular customer information
from a file.

Advantages

1. A fast and more efficient service to all customers. As there are thousands of customer
records; Searching process is an easy task.
2. Saving in staff time in entering and manipulating data.
3. Easy input, deletion and manipulation of lot, customer details.
4. Capable of printing both full and selected information.
Simple correction of input errors and we can asses the calculations accurately.

MODULE DESCRIPTION

The system Telecom Business Information System consists of 4 modules.

1. Applications
2. Entries
3. Enquiries
4. Complaints
Applications

This module consists of the following sub modules viz.,

Application for New Phone Connection

Application for Phone Transfer

CreativeSoft (Corporate Office)

# 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad
500016 Tel : +91-40-40159158Mobile : 91-9247249455
 Application for Temporary Phone Connection

Application for Modifications

Application for Cancellation

Entries

This module is divided into four sub modules. They are

Bill Entry

Paid Bill Entry

Payment Bill Entry

Changed Number Entry

Enquiries

This module has been divided into five sub modules. They are

Bill Enquiry

Paid Bill Enquiry

Changed Number Enquiry

Enquiry By Telephone number

Application Enquiry

Complaints.

This module again is divided into three sub modules. They are

Line Disturbance

Phone Dead

Incorrect Billing

CreativeSoft (Corporate Office)

# 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad
500016 Tel : +91-40-40159158Mobile : 91-9247249455
Software Requirements:

Operating System: Windows XP/2000/2003, LINUX, Solaris

Programming language: jdk 1.5
J2EE Web/Application Server: Tomcat/Web logic/Web sphere/JBoss
IDEs: Eclipse with My Eclipse plug-ins/Net Beans/RAD
Backend Database: Oracle/SQL Server/MY SQL/MS Access

Browser: IE/Mozilla

Hardware Requirements

Pentium processor -------- 233 MHZ or above

RAM Capacity -------- 128MB
Hard Disk -------- 20GB
Floppy disk -------- 1.44 MB
CD-ROM Drive -------- 32 HZ
KEYBOARD -------- 108 Standard

CreativeSoft (Corporate Office)

# 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad
500016 Tel : +91-40-40159158Mobile : 91-9247249455