QUESTIONNAIRE

SENIOR DESIGN PROJECT MBA PROGRAMME

COLLEGE OF MANAGEMENT SCIENCES
PAF KIET KARACHI
IMPACT OF CORPORATE CULTURE ON EMPLOYEES’
ORGANIZATIONAL COMMITMENT

Dear Sir / Madam,

I am currently pursuing my Master Business Administration (MBA) at the College of

Management Sciences (Human Resources Department) PAF KIET Karachi .As partial
fulfillment towards the completion of my postgraduate degree, this research entitled “Impact
of Corporate Culture on Employee’s Organizational Commitment” is undertaken under the
supervision of Col Raza Kamal.

The study would investigate the influence of four dimensions of corporate culture (teamwork,
open communication, reward and recognition, and training and development) on employees’
organizational commitment in Pakistani organizations.

Corporate culture has been an important theme in management and business research for the
past few decades due to its potential to affect a range of organizationally and individually
desired outcomes such as commitment, loyalty, turnover intent, and satisfaction (Chow et al.,
2001, K B and Veeri Arumugum, 2006). At present, there is very little empirical literature on
corporate culture within the context of the Pakistani corporate industry, particularly on how
organizational commitment among employees is affected by corporate culture dimensions
Thus, this research would aim at examining whether the application of four dimensions of
corporate culture—teamwork, open communication, reward and recognition, and training and
development—results in an improvement in employees’ working conditions or not, thereby
contributing towards their organizational commitment.

For this research of survey, various studies conducted were previously analyzed that show
that corporate culture has a specific impact on employees’ organizational commitment. So,
the main objective of this research is to analyze how corporate culture influence employee’s
work commitment and performance in context with Pakistani environment.

Hence, I sincerely invite you to kindly complete this brief survey. The completed
questionnaire shall be returned to me via e-mail or by post to address stated below.

All information will be treated with strictest confidentiality and shall only be used for the
purpose of this academic research. Your participation is very much appreciated.

Thank you for your co – operation and assistance.

Yours faithfully,

Syed Najeeb Haider Jafri Student ID 52692

Email : najeebhjafri_14@hotmail.com
Address: HOD Telecommunication and Avionics PAF KIET Korangi Creek Karachi

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Part A – Employee’s organizational Commitment
Listed below are statements that represent feelings that YOU might have about your organization. Please indicate the degree
of your agreement or disagreement with each statement by circling a number from 1 to 7 using the scale below: -

1 2 3 4 5 6 7
Strongly Moderately Slightly Neutral Slightly Moderately Strongly
Disagree Disagree Disagree Agree Agree Agree

I would be happy to spend the rest of my career with

this organization 1 2 3 4 5 6 7
I work here because the people are great and they
have helped a lot in my works we are a real team. 1 2 3 4 5 6 7
I really feel as if this organization’s problems are my
own 1 2 3 4 5 6 7
Right now, staying with my organization is a matter
of necessity as much as desire 1 2 3 4 5 6 7
It would be very hard for me to leave my
organization right now, even if I wanted to 1 2 3 4 5 6 7
I would not leave my organization right now because
I have a sense of obligation to the people in it 1 2 3 4 5 6 7
I work here because they provide training that could
benefited me in my works 1 2 3 4 5 6 7
Training provided has motivated me to work harder
than before and catch up on my to-do list 1 2 3 4 5 6 7
My organization rewards and gives recognition to
my work. 1 2 3 4 5 6 7
I do not think that other company able to prepare
better benefits like I had now 1 2 3 4 5 6 7
My organization takes pride in my accomplishment
at work 1 2 3 4 5 6 7
My organization values and openly communicate
my contribution to its well being and appreciate any 1 2 3 4 5 6 7
extra effort from me
This organization has a great deal of personal
meaning for me 1 2 3 4 5 6 7
Even if it were to my advantage, I do not feel it
would be right to leave my organization now 1 2 3 4 5 6 7

Part B – Training and Development

Listed below are statements that represent YOUR perceptions towards your commitment /performance after attending any of
training conducted by your organization. Please indicate the degree of your agreement or disagreement with each statement by
circling a number from 1 to 7 using the scale below: -

1 2 3 4 5 6 7
Strongly Moderately Slightly Neutral Slightly Moderately Strongly
Disagree Disagree Disagree Agree Agree Agree

Training programs establish a clear view of work

roles and increase performance 1 2 3 4 5 6 7
Training programs encourage teamwork and
employees commitment towards organization. 1 2 3 4 5 6 7
Training programs provide knowledge sharing
demonstrated in the organization 1 2 3 4 5 6 7
Training programs improved my skills, knowledge at
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performance level and commitment. 1 2 3 4 5 6 7
I will not leave this organization even for better
training and development 1 2 3 4 5 6 7
In most training programs, I was treated as
“important” individuals 1 2 3 4 5 6 7
Training increases effectiveness, loyalty and
commitment in employees 1 2 3 4 5 6 7

Part C – Rewards and Recognition

Listed below are statements that represent YOUR perceptions towards your commitment after receiving recognition and
rewards from your organization. With respect to your opinion, please indicate the degree of your agreement or disagreement
with each statement by circling a number from 1 to 7 using the scale below: -

1 2 3 4 5 6 7
Strongly Moderately Slightly Neutral Slightly Moderately Strongly
Disagree Disagree Disagree Agree Agree Agree

My organization offer rewards and recognition for

any extra ordinary work /achievement 1 2 3 4 5 6 7
Rewards and recognition phenomenally increase
employees organizational commitment 1 2 3 4 5 6 7
I have always been recognized for exceptional work
and have been accordingly rewarded, which always 1 2 3 4 5 6 7
enhance my commitment to my organization.
My organization offer rewards and recognition on
merit , regardless of any position 1 2 3 4 5 6 7
My organizational commitment is due to the fair and
just reward and recognition policy of my 1 2 3 4 5 6 7
organization
Hard work, devotion and competencies are always
recognized and rewarded in my organization. 1 2 3 4 5 6 7
I do not remember any incident of unfairness while
being recognized or rewarded by the organization 1 2 3 4 5 6 7

Part D – Open Communication

Listed below are Open Communication contents that most of Organizations might Exercise. Please indicate the degree of your
agreement or disagreement with each statement by circling a number from 1 to 7 using the scale below: -

1 2 3 4 5 6 7
Strongly Moderately Slightly Neutral Slightly Moderately Strongly
Disagree Disagree Disagree Agree Agree Agree

Open communication provide a platform to show

case organizations belief in you and promotes 1 2 3 4 5 6 7
organizational employees’ commitment
Company’s policy to communicate vision, mission
and core values properly to all the employees 1 2 3 4 5 6 7
enhances employee’s commitment.
Management and employees openly communicates
about successes, failures and possible solutions. It 1 2 3 4 5 6 7
helps both in personal growth and employee’s
commitment.
I consider that there is a good open communication

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in my organization and it promotes my commitment 1 2 3 4 5 6 7
towards my organization
We are given a fair chance to openly communicate
our point of view in case of a dispute and fairness is 1 2 3 4 5 6 7
shown in redressing the grievances
Subordinate point of view and opinion about
prevailing issues are openly communicated to top 1 2 3 4 5 6 7
management and vice versa in turn increasing
confidence and employee’s commitment.
Objectives, Planning and Goal Setting are openly
discussed and communicated in my organization to 1 2 3 4 5 6 7
ensure transparency and commitment.

Part E – Team Work

Listed below are statements that represent feelings that YOU might have about Team Work. Please indicate the degree of
your agreement or disagreement with each statement by circling a number from 1 to 7 using the scale below: -

1 2 3 4 5 6 7
Strongly Moderately Slightly Neutral Slightly Moderately Strongly
Disagree Disagree Disagree Agree Agree Agree

Team work creates harmony and commitment in

employees in my organization 1 2 3 4 5 6 7
Team work is the norm of my organization and it
produces great results ,my seniors and subordinates 1 2 3 4 5 6 7
work in a team
I agree that team work develops loyalty and
commitment in employees 1 2 3 4 5 6 7
My management believes and advocate team work
which has reduced complains and improved working 1 2 3 4 5 6 7
conditions and employees commitment
Team work has created excellent results in my
organization ,it not only produce efficiency but a 1 2 3 4 5 6 7
commitment which can not be purchased
Team work has enables us to analyze resources
acquisition from external environment e.g. new 1 2 3 4 5 6 7
materials, specialists and trained manpower etc.

Part F– Respondent Profile

Please tick (√) the answer and fill in the blanks when necessary
1. Department -------------------------------------------------------------------------------------------
2. Gender Male Female

3. Age 21 – 25 26 – 30 31 – 35 36 – 40
41 – 45 46 – 50 51 and above

4. Ethnic Group Punjab Sindh (U/R) Pathan Balauch

Urdu speaking

5. Marital Status Single Married Divorced / Separated

6. Education Level Matric/O level F.Sc/A level

Degree / Professional Certificate Post Graduate
Diploma / BTech
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7. Years of service in your current organization
Less than 2 year 2 to 5 years
6 to 10 years More than 10 years

8. Occupation Professional Manager Executive

Own business Not working / Retired Student/Interns

9. Current Income Level Less than Rs 15,000 Rs 15,001 – Rs 30,000

Rs 30,001 – Rs 45,000 Rs 45,001 – Rs 60,000
Rs 60,001 – Rs 90,000 More than Rs 90,001

~ Thank you for your time and patience ~

H1: Corporate culture and Organizational commitment will be positively correlated if

training and development is emphasized
H2: Corporate culture and Organizational commitment will be positively correlated if
rewards and recognition is emphasized
H3: Corporate culture and Organizational commitment will be positively correlated if
Open communication is given the due importance
H4: Corporate culture and Organizational commitment will be positively correlated if
team work is the way of working and is emphasized.