Volume 1, Issue 1
Newsletter Date
Communicate Your Way
To Effectiveness!
The Tandem of Communication and English
According to a number of
researches, English belongs
to the 10 most spoken lan-
guages in the world, 2nd to
Mandarin. This means that
people all over the world
recognize this language and
use it in their everyday lives.
How can you relay a point to
your business partner or your
subordinate if you cannot
manage to know even the
basics. In line with this, peo-
ple should be able to fluently
converse with one another or
compose correspondences
flawlessly using the English
language to reflect their
capabilities and show that
they are competent enough
to be dealt with.
On the other hand, communi-
Start-to-Finish
This program will tackle ar-
eas in communication from
start to finish. It will begin
with going back to the basics.
It will explore the capabili-
ties of its participants and
how well they are in terms of
using the English language in
dealing with others. On the
Inside this issue:
The Tandem of
Communication
1
and English
Start-to-Finish 1
English As A 2
cation deals with more as- • Presenting ideas more Business Lan-
pects other than which lan- effectively; guage
guage is being utilized. We
• Managing interactions The Art & Sci- 3
have various ways of commu-
well. ence of Business
nicating with one another in
Writing
the corporate world. We
organize presentations for
Assertive Com- 4
meetings; create correspon- munication
dences for our clients; have
face-to-face discussions with
Presenting with 5
our superiors and colleagues.
Power
That is why having great
communication skills is a
Meeting with the client Why Outsource? 6
must in this age. This takes
into consideration a number
of aspects of communication These concepts embrace a
such as : variety of communication
styles, whether it be verbal
• Using English as a busi-
or written.
ness language;
Combining knowledge in com- GOING BACK TO
• W ri ti ng corre s p on-
munication Continued on p.2.
dences better; THE BASICS IS
ALL IT TAKES
TO ADVANCE TO
MUCH GREATER
HIEGHTS!
other hand, this approach dence in its participants
will also encompass the usage through the trainings in as-
of this language in writing. sertive communication and
This is crucial because corre- presenting with power.
spondences are created eve- These will inculcate in them
ryday in the corporate world. the right character and
After being able to have a frame of mind in making com-
grasp of the basics, the pro- munication work to their
gram will now inject confi- advantage.
 The Tandem of Communication and English
Continued from p.1 of your audience.. Others include: sions and the likes are very important in
and the English language can be an eve- The skill. Presenters must possess the assessing their understanding of the
ryday task for most of us but it is an- skills in talking in front of an audience topics being discussed.
other thing to use it effectively, every or being able to relay the message Putting it all together. All these aspects
time. across, etc. may be few but these may also be chal-
Another important thing The materials. This refers lenging to put together.
to be taken into consid- to both the presentation In the end, communication and the Eng-
eration is the ability to be materials and the informa- lish language make up a large portion of
assertive enough in his or tion that will be the topic our everyday business interactions that
her chosen communication of discussion. is why at exeQserve, we have formu-
style. Presenting with The audience. Their body lated workshops to help your organiza-
power is a vital component language, facial expres- tion be on top by utilizing these effec-
in capturing the interest Conversing over the phone tively.

English As A Business Language

A Program to Help You Become More ciently, whether one is writing or speak- This training
Proficient in the English Language ing. Grammar correctness ensures clar- program aims to
ity, facilitates understanding, communi- help learners in A Program to Help
cates competence, and enhances the corporate envi-
English is a borrowed language for Filipi- You Become More
nos. Yet, it is considered our primary company’s and the employees’ profes- ronments to
Proficient in the
business language. This presents a chal- sional images. It can also improve your become more
customer service because you are able proficient in English Language
lenge for people in the workplace. Com-
municating is not merely a matter of to clearly and effectively communicate speaking and
sending messages. It is also about being with clients, internal parties, and the writing in Eng-
able to use a borrowed language profi- public. lish. The focus

Objectives:
• have undergone a review of grammar rules and applications;
• pass an exam to test their communication competence;
• be more confident in their communication skills; and
• be able to move on to the next phase of the business writing program.

MODULE ONE General Diagnostic Test • To assess areas of MODULE Energizer Game: Word • To review parts of
Discussion of Results & Priorities THREE Jigsaw speech to
GQ: My Grammar strengths and
Pre-Quiz understand
Quotient weaknesses and to Anatomy of
Mini-Lecture syntax issues
identify priority areas Speech: The
Big Eight Parts of Speech
MODULE TWO Energizer Game: Body Spell • To stress the
Workbook Exercises
Spell Bound Pre-Quiz importance of spelling
accuracy for clarity and Spot the Mistakes
Last Man Standing – Spelling credibility
Game Post-Quiz
• To identify and correct MODULE Energizer Game: • To appreciate the
Mini-Lecture
common spelling FOUR Storytelling importance of
The Importance of Correct mistakes Pre-Quiz using the right
In-TENSE-ity
Spelling Mini-Lecture verb tenses for
Common Spelling Mistakes • To practice using
clarity and
Workbook Exercises
Spelling Cheat Sheets correct spelling coherence
Workbook Exercises Spot the Mistakes
• To review and
Spot the Mistakes Conversation Practice apply rules in
Post-Quiz Post-Quiz verb tenses

Writing Assignment
Page 2
Volume 1, Issue 1
MODULE FIVE Energizer Game: Memory Game • To learn and MODULE SEVEN Energizer Game: Listen, Catch • To become familiar
Pre-Quiz apply the rules Pre-Quiz with correct usage
When Subject Indecent Prepositions
Mini-Lecture of subject-verb Mini-Lecture of prepositions
and Verb Get
Along Workbook Exercises agreement Workbook Exercises
Spot the Mistakes Spot the Mistakes
Conversation Practice Conversation Practice
Post-Quiz Post-Quiz
Writing Assignment MODULE EIGHT Energizer Game: Memory Game • To learn to use
Pre-Quiz punctuations
Comma Sutra and
Mini-Lecture correctly for clarity
Other
Punctuation Workbook Exercises and coherence
Secrets
Spot the Mistakes
Conversation Practice
Post-Quiz
MODULE SIX Mini-Lecture • To discuss MODULE NINE Final Review and • To recap learnings,
Idioms for Idiots Group Activity: Love Letter common Accomplishment Test review
Putting it all
mistakes in Writing Exercise and Buddy accomplishments,
Together
idiomatic Proofreading and assess
expressions Final Q&A improvements.

The Art & Science of Business Writing

From Proficiency to Persuasion and build positive relationships. through con-

stant and con-
scious practice.
Writing is both art and skill. And busi- The process of improving one’s written Knowledge- From
ness writing, to be effective, requires communication skills starts with an un- Awareness- Proficiency
competence in both the creative and the derstanding of the communication proc- Application-
technical aspects of writing. Combining ess, its purpose, channels, and operating Practice. This 4- To
principles of style and form, this work- theories. Awareness of one’s skills is the step approach Persuasion
shop will lead learners to develop their next step. Our communication compe- will serve as the
writing competence to produce letters, tence is then developed through applica- workshop’s
email, and reports that achieve results tion of communication knowledge and framework.

Objectives:
• learn the value of good
written communication;
• know and practice the
basic steps of business writing; Program Overview Introductions
• apply the 10 C’s of Com- Leveling of Expectations
munication to written materials; Workshop Overview
• know and avoid the pitfalls
of business writing; MODULE ONE Energizer Activity: Minefield
• assess their own writing Communication • Processing
competence and find areas for Overview
improvement; and • The Communication Process
• Barriers to Effective Communication
• know how to get their
message across and achieve
results through their writing

Page 3
Volume 1, Issue 1
 MODULE TWO • Discuss the 4 Steps to Effective Written MODULE THREE • Interactive Lecture on each standard of
Designing Communication Communication The 10 Cs of Written Communication, Tips, Techniques,
Strategies Communication Examples. Include:
• Purpose Driven Writing
• Workbook Exercises
• SMART Objectives
• Group Activities
• Reader Focused Writing
• Learning Games
• Audience Analysis

• Strategic Channel Selection MODULE FOUR Cut

• Channel Selection Analysis 4 Carat Persuasion Clarity

• Advantages of Written Media Carat

Color
• The Writing Process

• Prewriting
MODULE FIVE Writing Practice:
• Writing
Putting it all Together • Email
• Outline Method • Letter
• Mind Mapping • Report
• Proposal
• Revising

Assertive Communication

Communication is the basis of all human
interaction and for all group functioning.
Every group must take in and use infor-
mation. The very existence of a group
depends on communication, on exchang-
ing information and transmitting mean-
ing. All cooperative action is contingent
upon effective communication, and our
daily lives are filled with one communica-
tion experience after another. Through
communication members of groups reach
some understanding of one another,
build trust, coordinate their actions,
plan their strategies, agree upon division
of labor, and conduct all group activities
---even exchange insults. It is through
communication that members interact,
and effective communication is a pre-
requisite for every aspect of group
functioning. (Joining together: Group
Theory and Group Skills by David W.
Johns on and Frank P Johns on,
1987,p.173) this proves just ho impor-
tant communication is in the success of
the organization. Poor communication
can lead to performance and poor per-
formance can lead to losses hence, a
company cannot afford to have poor
communication.
The goal of this course is to help mem-
bers of the team by equipping them with
the necessary knowledge and skills for
effectively conveying understanding.

Objectives:
• Appreciate the importance of
communication in work suc-
cess
• Identify various communica-
tion styles
• Pave the way for positive
interactions
• Appreciate the art of active
listening
• Anticipate and avoid common
misunderstandings
• Practice assertive communica-
tion
• Manage challenging conversa-
tions
Communication overview The art of listening
• Communication and performance • What you need to know about listening
• Pay-offs to effective communication • Barriers to listening
• Good communication lead to excellent
customer service DEALING WITH CHALLENGING
• The communication process CONVERSATIONS
• Barriers to effective communication • Causes of conflicts
• Your communication rights and responsibilities • Fixing your assumptions
• Blame game
Communication Styles
• Building your skills in professionally dealing
• Passive, Aggressive and Assertive
communication
• FORWARD AGENDA
• Building your assertive communication Skills

Page 4
Volume 1, Issue 1
 Presenting With Power

Presenting or speaking to an audience
regularly tops the list in surveys of peo-
ple's top fears - more than heights,
flying or dying. Put another way, most
people would prefer to be lying in the
casket than be the one giving the eulogy.
In the business world, however, there is
no avoiding having to present a product,
a report, or an idea. It is necessary,
therefore, to have the confidence to be
able to present effectively. Develop this
confidence by developing your employ-
ees’ skills. Develop their skills by know-
ing what skills they already have. This
workshop allows the participants the
chance to assess and develop the pre-
senter in them and put together an ac-
tion plan to use techniques for getting
their message across, keeping their au-
dience interested and eliciting the de-
sired reaction.
The Workshop would be a two-day , a
week apart skills development training.
It starts with a gap analysis of each
learner’s presentation skills vis-à-vis the
ideal. This analysis would enable the
learner to develop a Skills Inventory,
which may be used to identify areas for
improvement. Effective presentation
techniques and guidelines will be taught
and demonstrated through a series of
lectures and experiential activities. By
the end of the workshop, each learner
will demonstrate learning by simulating a
work-related presentation. The presen-
tations will be videotaped and will be
critiqued by the learner, the class, and
the trainer. Feedback and the learner’s
progress will be recorded in the Skills
Inventory which will be used by the
learner to identify further development
needs, and track progress.

Workshop Objectives Pre-workshop

requirement:
By the end of the workshop, the learners would be able to:
• Assess their strengths and their areas for improvement as Participants
should prepare a
speakers and presenters
5-7 minute pres-
• Learn and practice techniques for effective presentations entation with vis-
• Manage interactions with the audience ual aids which they
will use in the di-
• Respond effectively to difficult questions and situations
agnostic activity
• Use presentation tools more effectively at the beginning of
• Build an action plan for developing their presentation skills the workshop.
in relation to their job requirements

Introduction Building the Presentation Skill Facilitating Learning

• Opening Remarks • What makes an effective presenter • Adult Learning Principles
• Ice Breaker • Use of body language/gestures
• Guidelines and house rules • Vocal variation • Facilitation techniques

• Leveling of expectations • Controlling nervousness and bad habits

Managing your Audience
• Dealing with different types
Diagnostic Activity
of audiences
- Individual 3 to 5-min presentations and critiquing Getting Your Message Across
• Using structure to strengthen the • Dealing with hecklers
Facing the Presentation Challenge message
Putting It all together
-Identifying problems with presentations • PREP, AIDA, SMG, PPF and Two-point
Five Steps to Successful Presentation • Skill Practice
patterns
• Preparation Developing Your Presentation Materials • Feedback and Critique

• Prevention • Your Handouts • Review of Skills Development

Menu
• Presentation • Audio Visual Materials and other
equipment • Commitment Exercise
• Practice

Page 5
Volume 1, Issue 1
 Primary Business Address
2108, 88 Corporate Center,
Valero cor. Sedeño St.

O UR
Makati City, Philippines

Phone: 328-88-28 loc 102

Fax: 328-88-28 loc 103
E-mail:

FACILITATORS
customercare@exeqserve.com

Right

People - Training - Company

Edwin C. Ebreo is currently the President

of Ex-
eQserve, An HR Solutions Company. He
is also a
freelance Organization Development
and Hu-
man Resource Development Consultan
t. He
used to serve as Human Resource Dire
ctor for
Athena e-Services a Business Process
Outsourc-
ing company located in East Wood City,
in Que-
zon City. He once served as Human
Manager for three sister companies, Reso urce
Ingenium Technology Inc.,
PETNET Inc., and A.V. Ocampo Group,
where he was responsible
for the development and implementatio
n of company-wide HR
and OD plans. Ed’s experience in man
aging the human resources
department of companies that engage
in I.T. Business Process
Outsourcing, Retail, Financial Services
and Insurance gave him an
in-depth experience in dealing with
various types of organiza-
tional situations.
Edwin took up A.B. Mass Communicati
on at New Era University;
He has been conducting various Train
ing and workshops for the
last 14 Years. Edwin has designed
and facilitated in-
company and public seminars iversity of
a te d fr o m the Un pursu-
ue gradu d is now
Gege Sug es in Diliman, an munication at
pin m
the Philip r’s degree in Co ila, where she
M a ste – M an
in g a nivers it y muni-
e D e L a Sa ll e U
rg a n iz a ti onal Com lso
th O a
es in the petencies
also teach artment. Her com ing she has
cation D
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d e p u b lic speakin career days at
inclu r e a rl y re se n ted he furthe
r
ye d si n ce he w h e re sh e p
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enjo p an y re ig n a
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Strauss a d ideas to Filipino a s h er career aining
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companie -work activities in of the BnT Toastm trict
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high

Primary Business Address
2108, 88 Corporate Center,
Valero cor. Sedeño St.
Makati City, Philippines
Phone: 328-88-28 loc 102
Fax: 328-88-28 loc 103
E-mail:
customercare@exeqserve.com
Right
People - Training - Company
We’re on the WEB!
m
www.exeqserve.co
Why Outsource?
Outsourcing pours out tons of bene-
fits to you. It gets the nitty-gritty
parts of training away but keeps your
control in most part of it. Fixed ex-
penses, non-core functions, and staff-
ing problems, just to name a few,
would be reduced, if not totally eradi-
cated from your list of things to
worry about.
Another plus of outsourcing would be
having access to specialized trainers
and facilitators to conduct the work-
shops for your organization. In this
way, you are certain that the people
you get are actually knowledgeable and
proficient in the topics chosen. This
will give you peace of mind that they
will be able to provide quality work-
shops to your people.
In addition to these, you can also es-
tablish a continuing strategic relation-
ship with quality training providers for
a smoother transition from one work-
shop to another. This will also con-
THE exeQserve PROMISE
Knowledge, skills and attitudes are your
employees most important equip-
ment. Acquiring them however, requir
es considerable financial investment.
ExeQserve can help you ensure retur
ns on your training investments with
programs designed not only to inform
your employees but to equip them
with the necessary Knowledge, Skills,
Attitude and Habit (K.A.S.H.) to serve
their customers better, to work with each
other and to deliver better results.
When you attend our training we will make
sure that you will go home with:
• The necessary mindset for better performanc
e
• New sets of information
• A new set of skills to practice
• New tools in the form of templates, proce
ss steps and checklists.
• Guides on how their managers can supp
ort the application of their
learning
We also offer learning tools for you to
improve organizational climate and
effectiveness.
See our line up of our training, contact
us for a full proposal on training you
are interested in and allow us to presen
t to you our idea on how we can
help you and your team through our progr
ams.
tribute to the effectiveness of the • Big E Foods (Lemon Square)
trainings being conducted by ensuring • Getz Brothers
that there is learning experienced • Connell Brothers
during each and every conduct. • Electrolux
• Phil Nippon
Having all these in mind, contact • Perfect Circle
ExeQserve now for you to start the • PHIL-NIPPON KYOEI CORP.
process of learning and experience • Getz Pharma
the change that your organization • Golden Vhine Laboratories
needs for its continuous improve- • LEADSCRIBE
ment! • Diamond Rent-a-car
SOME OF THE COMPANIES • Budget and Style Salon
• Jones Lang La Salle
WE’VE SERVED:
• OTIS
• CheQ Systems, Inc. • Publicis Manila
• ICSI • Zenith Optimedia
• College of the Immaculate Concep- • Media Meter, Inc.
tion, Cabanatuan
• PNOC-EC
• DKT Philippines Inc.
• SHELL Pilipinas
• Hyundai Asia Resources Inc.
• Trends and Technologies, Inc.
• Océ Business Solutions
• Tricom Dynamics, Inc.
• Tricom Dynamics, Inc.
• New Kanlaon Builders
• REWSS
• Cobb-Vantress
• CID Systems
• Level Up!
• Golden ABC (Penshoppe, Memo,
FORME)
• Mega Publishing
• Silver Axis