Product Perspective

The online help desk product has been developed in order to serve as an
alternative to the manual hostel booking system and club registration system
that exist in the college campus . Moreover it would also provide a set
mechanism for receiving feedback about mess menu ,search different labs and
classes in the college and ask queries related to any topic in context of the
institute. Such automated mechanism are new in the field of college help desk
projects .

Product functionality
The major functionalities that the system provides are

1. Online registration for various clubs present in the college .

2. Online hostel room booking facility.
3. Giving feedback on the college mess menu .
4. Query resolving platform for queries related to the various facilities of the
college .
5. Online database of the faculties in the college .

User classes and Characteristics

various user of this web application can be grouped according to their roles
and the frequency by which they would use the software

On the basis of login facility and roles

1. Normal user student, their parents , teachers as well as any other party
who wants to know about the college would be grouped under this
category. No login would be provide for such a user .these people are the
major target audience .
 2. Admin the admin would be provided with special privileges of changing
the database that is being used to provide the various facilities. The
admin would has the responsibility of periodically updating the system.

On the basis of services used -

Teacher teachers and the faculty would primarily use the system to
answer queries and to know about where the various classes, labs are
located in the college.
Student would use the system to give feedback about the mess menu ,
booking hostel room , to register for clubs and to .
Admin- would use the system to update the systems database .

Operating environment
The system would work on different operating environment given the system
has internet access. The software would be accessible to the potential
students who want to join the campus and would serve as medium to

Design and implementation Constraint

The major design constraint regarding this web application is the one related
to need the an admin without a person working as an admin and updating
the software the system would not be able to remain up to date .

User Documentation
In order to help the user in understanding the website better. The website
would contain a Frequently Asked Question section.

Assumption and Dependencies

We have assumed that the admin would have enough knowledge
regarding internet that he or she is very well versed on how to enter
information in an online form. There should exist an empty
database with the same name as the one used by us. So as to
ensure proper sql connectivity which would incorporate correct
entry in database .