IT Request Flow Chart STAR

T
Problem related to help desk Problem related to ITSS
YES NO
- e-mail - Ipass
Hardwa
- network connection - TMS
re
- PC hardware - Keyfile
proble
- PC accessories - DTT
m?
- Wafer map - X-talk

Send an e-mail to
YES itss@unisemgroup.com or
submit http://sos online form
Send an e-mail to Able to
ipohhelpdesk@unisemgroup.co send e-mail
m by
yourself /
colleague ? NO
Urgen
t
NO
case ?
1. Fill up the IT Online Help
Desk form at http://sos YES
YES
Able to
access
http://sos NO
2. Submit to ? Weekday
ipohhelpdesk@unisemgroup. office
com hour?
NO

YES

YES Make a call to ITSS

(EXT 136/133/132)
Urgen Make a call to help desk
t (EXT *139) Weekday office hour
case ?
Please wait 30 minutes after
NO submit case before call.

Make a call to ITSS

(EXT *9161)

Holiday & after office hour

IT response to the request

End

This guide valid until 31st Dec 2013