DIGITAL BANKING

BOOKLET
 S. Venkataraman
Chief General Manager
LHO, Thiruvananthapuram

FOREWORD
Digital Banking is trending and our Bank has made much headway in
digitisation, the latest being setting up of exclusive vertical Digital
& Transaction Banking at LHO level with more focus on educating
and promoting various digital products and services.

Our Circle being in the state with envying level of literacy as

compared with other states across the country has very high
demands from both the citizens and Government & Corporates. We
have already put in place complete structure of human resources
complement required for the new department and the activities have
kick started in a big way with specific set targets and goals for the
achievement during the year 2017-18.

At this juncture, I believe, educating staff within on the nuances of

the usage and utility of the products and services will ensure
achieving the set goals effortlessly. Our Digital & Transaction Banking
Department has brought out this pocket booklet which should be
handy to each work force in our Circle to imbibe confidence and
putting across to any class of customer the facilities available in our
Bank in the digital sphere. While I compliment and wish the new
department all success in their endeavor, I look forward to measure
quantum leap in our business and income in the year, with a major
share from digitized transactions.
Wishing each one of you all the very best.

Thiruvananthapuram
30th May 2017
 TABLE OF CONTENTS

SBI Anywhere - Personal 7

State Bank Anywhere - Saral 8
State Bank Anywhere - Corporate 9
SBI Aadhar Pay 10
SBI Pay 11
State Bank Buddy ( Retail) 12
Buddy Merchant 13
Bharat QR 14
PoS Terminals 15
Retail Internet Banking 16
Corporate Internet Banking 17
SBI Mingle 18
USSD 19
State Bank Mobi Cash 20
State Bank Debit Card 21
Prepaid Cards 22
State Bank Collect 23
SBIepay 24
SBI Quick 25
State Bank Secure OTP 26
Complaint Escalation 27
LHO Contacts 29
 Brief Description
State Bank Anywhere - Personal is State Bank of Indias Retail Internet
Banking (RINB) application offered on Mobile. This application
contains majority of important functionalities and features that are
provided on INB platform.
Features include:
Enquiry Services:
Account Information, Mini Statement, Statement of Account
Funds Transfer
To Self, Inter and Intra Bank Accounts, NEFT
IMPS - Person 2 Person (P2P), Person 2 Account (P2A)
mCash - Transfer funds to other accounts using account number and
mobile number or email ID to any bank
RTGS Funds transfer | Credit Card (Visa) Transfer
Quick Transfer - Fund transfer instantly without adding beneficiary by
scanning receiver's QR code | Transaction Status Enquiry
FD /RD Open Fixed Deposit <Rs. 1 Cr.
Open Recurring Deposit Deposit Enquiry
mCommerce : Top up/Recharge of Mobile & DTH
DebitCard : Debit Card Hot-listing
Requests:
Cheque Book Request, Aadhar and LPG Seeding, Pay with Bill,
Pay without Bill, Scheduling of Bill Payment,
Post-paid Bill Payment (Mobile / Landline)
Platforms available on: Android, iOS, Windows and Blackberry
How to install and use
Download the State Bank Anywhere App from App Store.
There is no registration process for Anywhere, as it can be accessed
using INB credentials.
Safety instructions
Do not share your User ID/Password, Profile Password, One Time
Password (OTP) sent through SMS, etc., to anyone or leave any such
information anywhere.
7
 Brief Description
This is a simplified, single user friendly and simple transactional
product ideally suited for sole proprietorship concerns, micro
enterprises or individual businessmen who require online
transactions facility in their business accounts. The product provides
transaction rights to the user involving transfer of funds to own or
third party accounts. Both intra and inter-bank transactions are
supported.
Features include:
My Accounts:
Show case overview of 3 account variants (Transactions / Deposits / Loan)
Detail account information
Banking
Mini statement, Funds Transfer (Own A/c),
Intra-Bank (Within SBI) Transfer, Inter-Bank (Other Bank)
Transfer (NEFT)
Pay EPF, Pay Supplier, Fixed Deposit
Bill payment
With Bill, Without bill, View Biller, Scheduled bills
Top up and recharge
Mobile top-up, DTH recharge, Transaction enquiry

Platforms available on: Android, iOS, Windows and Blackberry

How to install and use
Download the State Bank Anywhere-Saral App from App Store.
There is no registration process for Anywhere - Saral, as it can be
accessed using CINB credentials of Saral.
Safety instructions
Do not share your User ID/Password, Profile Password, One Time
Password (OTP) sent through SMS, etc., to anyone or leave any
such information anywhere.

8
 Brief Description
State Bank Anywhere Corporate' is the CINB facility offered on Mobile
for Khata plus, Vypaar & Vistaar users. The transaction limit is the same
as that of desktop application. (Corporate users are able to make
payments as per the access right and limits set by the corporate.)

Platforms available on: Android, iOS and Windows

How to install and use
Download the State Bank Anywhere- CorporateApp from App Store.
There is no registration process for Anywhere - Corporate, as it can
be accessed using CINB credentials of Corporate.
Safety instructions
Do not share your User ID/Password, Profile Password, One Time
Password (OTP) sent through SMS, etc., to anyone or leave any
such information anywhere.
9
 SBI Aadhaar Pay

BHIM-Aadhaar-SBI / SBI Aadhaar Pay

BHIM-Aadhaar-SBI is a digital payment acceptance solution from

State Bank of India which enables the SBI merchant to accept
payments for goods/services using his android smartphone and
fingerprint reader from customers having Aadhaar seeded bank
accounts. The transaction will be interoperable in nature allowing
any bank customer to transact on BHIM-Aadhaar-SBI.

The registration process is fully automated and app based for the
individual merchants. The merchant needs to download BHIM-
Aadhaar-SBI / SBI Aadhaar Pay from the Google Play store and
register himself using his Aadhaar number and biometric
credentials. During the registration process the merchant is asked
to select his account maintained with SBI where he wants the
payments to be credited. In addition, the merchant is also asked to
agree to the terms and conditions for using the app which are
displayed on the mobile itself.
Merchant Requirements:
Aadhaar seeded account with SBI.
Certified Biometric Reader with Micro USB / USB C-Type connector.
Android smartphone with Android version 4.2 or higher with
internet connectivity and OTG support for connecting biometric
device.
Phone should be able to power the biometric reader; please check
with supplier
Merchant Complaints:
In case the funds are not received for a successful transaction. The
merchant needs to contact SBI helpdesk 1800112211 to lodge a
complaint for non-receipt of funds.

10
 Brief Description
SBI Pay is a payment solution not only for SBI account holders, but
account holders of all Banks who are part of UPI, to send and
receive money from their smart phones with a virtual payment
address acting as unique identifier. No additional details are
required to be used other than the Virtual Payment Address (VPA).
SBI Pay works on the interoperable mobile based payment
solution of NPCI aimed at facilitating instant payments (push, pull
and merchant transactions) and providing a single interface
through mobile/web with superior customer experience.

Platforms available on
Android platform. The IOS version will be rolled out as and when
NPCI, comes out with the specification for IOS platform.

How to install and use

Download the SBI Pay App from App Store. On app start up,
confirmation message for SMS to be sent for registration will be
displayed.
On clicking YES, registration page is displayed where
the customer enters the following details: Preferred Virtual Address
b. First Name c. Last Name d. Email e. Security Question f. Security
Answer g. Bank Name(where the customer holds the account).
On completion of above details, customer clicks on "Next" button
and SBI Pay App submits the above details to UPI Engine for
registration. Select Account and Click Register.
Safety instructions
Do not share login or MPIN with anyone.
If mobile phone gets stolen, block number / SIM immediately

11
 Brief Description
State Bank Buddy, a mobile wallet by SBI that helps you meet your
daily payment needs. It can be used by customers of all Banks.
Available in 13 languages on Android and iOS.

Transfer Money to all your contacts using their mobile number or

Facebook Contacts
Pay all your electricity/telephone bills, insurance premiums,
recharge mobile/d2h, shop online & offline, book travel and
movie tickets, rail tickets on IRCTC etc.
Transfer money from your wallet back to your bank account
SBI customers can transact upto Rs. 1,00,000/- per month by just
submitting their KYC through INB or Debit card credentials,
using the Power Up option within the wallet.

For more details, visit: www.sbi.co.in/buddy

Platforms available on: Android and iOS

How to install and use

Give a missed call on 09021122222 or download directly from
Google Playstore or iOS App store

Safety instructions
Do not share your 4 - digit PIN used for login or while doing
transactions through Buddy

12
 Brief Description
Buddy Merchant, a mobile app by SBI that enables merchants to accept
cashless payments from Buddy users.

Available in 13 languages
Currently, only available to current account holders of SBI
Require CINB or Debit card credentials during sign-up
Receive payments through your customers' phone number or by
scanning your customers QR code
Trigger refunds to your customers
Authorize sub-merchants to receive payments through the app
Transfer wallet balance to your linked account instantly
View transaction history and reports

For more details/FAQs,

visit: http://www.sbi.co.in/buddy/faqs_buddy_merchant.htm

Platforms available on: Android and iOS

How to install and use

Download directly from Google Playstore or iOS App store. Sign-up
with your CINB or Debit Card credentials (used for your current
accounts with SBI)

Safety instructions: Do not share your 4 - digit PIN

13
 Bharat QR
Brief Description

State Bank Bharat QR Merchant Application offers a simple and

reliable way to receive payments by the Merchant. This allows the
merchant to:

- Provide hassle-free and quick payment experience to customer.

- Receive payments by displaying static QR code or dynamic QR code

- Merchant need to login to the application with valid credentials (User ID

and Password).

- Use Generate Static or Dynamic QR Code option to generate QR code.

- This QR code is scanned by the customer in the State Bank Anywhere

Application and the payment is processed.

- Merchant receives payment confirmation as notification in the Bharat QR

Merchant App.

14
 PoS Terminals
Brief Description
Point of Sale terminals enable safe and hassle-free card payments.

Features
PSTN/GPRS Network
Additional Convenience Point to the card holder
No additional/ hidden charges
Loyalty Rewards for Customers
No cash handling by merchants and branches
Types of Terminals
1. PSTN - Gets connectivity through Land Line
2. Desktop GPRS - Gets connectivity through the secure GPRS SIMs
provided by Bank. Terminals get power from the normal electricity
supply.
3. Portable GPRS - Gets connectivity through the secure GPRS SIMs
provided by Bank. Terminals get power from the inbuilt battery.
4. Mobile POS (mPOS) - Mobile phone + dongle for swiping/dipping
the Magstripe/EMV card
Cash@PoS (Chhota ATM)
Cash@PoS is a value added service on SBI PoS terminals deployed at
merchant establishments
It enables the cardholder to avail cash withdrawal facility at their
nearby merchant shop having SBI PoS using their debit cards up to a
limit of Rs. 1000/- per card per day for Metro and Urban centres and
Rs. 2000/- per card per day for Semi-urban and Rural centres (as per
RBI guidelines).
The cardholder may request the merchant, enabled with Cash@PoS
facility to swipe/dip his card for the following scenarios to withdraw
cash
Withdrawing Cash only
Withdrawing cash in addition to purchase of goods.
15
 Retail Internet Banking
Brief Description
Retail Internet Banking enables individual customers (customers of
personal segment including NRIs) to carry out anywhere and anytime
banking activities, aided with the power and convenience of the
Internet.
Major features:
Transfer of funds between own accounts
Intra / Inter Bank fund transfer (RTGS/NEFT/IMPS)
Internal Fund Transfer facility
Quick Transfer facility | Bill payments
Payment of Direct, Indirect and State Govt. Taxes
Online Nomination facility | E-Statement
Online creation/closure of Fixed Deposits (TDR/STDR/ RD/MOD)
Lock, Limit ATM Card, Block Card, Activation of New ATM card, etc.
Online generation / regeneration of ATM PIN
Registration for Social Security Schemes (PMJJBY, PMSBY, APY)
Download PPF account statement financial year wise
Stop Cheque and Revocation of Stop Cheque
Cheque Book Request Page
How to register
Existing Individual customers can register online by using the link "New
User? Register Here" on the login page or "New User Registration" on the
home page of OnlineSBI, for availing retail internet banking service of the
bank provided he has State Bank ATM cum Debit Card. Existing
Individual customers not having State Bank ATM cum Debit Card can
also register online by submitting the application form generated online
at any branch of State Bank of India and after approval by the branch.
Individual Customers (existing & new) can also visit any branch for
availing net banking facility.
Safety instructions
Do not share your User ID/Password, Profile Password, One Time Pass
word (OTP) sent through SMS, etc., to anyone or leave any such
information anywhere.
Ensure that you have installed the latest anti-virus/anti spyware/ personal
firewall/security patches on your computer or high end mobile phones.
Do not access Internet Banking from shared or unprotected computers
in public places.
16
 Corporate Internet Banking
Brief Description
CINB enables Corporate customers (customers of non-personal
segment including Companies, Firms, Trusts etc.) to carry out anywhere
and anytime banking activities, aided with the power and convenience
of the Internet. Bank is offering different variants to suit the needs of
corporates.
Transaction Products
Saral: Single user operated, suitable for Proprietorship firms. Per day
financial transactions limit is Rs.10 lacs.
Vyapaar: Suitable for small & medium sized firms with per transaction
limit of Rs.50 lacs. No limit on number of transactions per day.
Vistaar: Suitable for large and very large sized firms / corporates with
per transaction limit of Rs.500 Crores. No limit on number of
transactions per day.
Enquiry Products
Khata: Facility to view account information and download account
statement of your account. Suitable for single user operated accounts.
Khata Plus: Khata Plus is an enquiry facility for business entities having
multiple business locations. Access allowed for multiple users.
Major features:
Account view and statement download
Transfer of funds between own accounts
Intra / Interbank fund transfer (RTGS/NEFT/IMPS)
Bill payments | Bulk Transactions through file upload
Payment of Direct, Indirect and State Govt Taxes
EPFO Payments | Supplier payment | Draft Request facility
How to avail the CINB facility
CINB forms are available on Bank's website https://www.onlinesbi.com.
To avail CINB, the respective forms should be filled, duly signed and
submitted at the Branch.
Safety instructions
Do not share your User ID/Password, Profile Password, One Time
Password (OTP) sent through SMS, etc., to anyone or leave any such
information anywhere.

17
 Brief Description
SBI Mingle is the Social Media Banking Platform of our bank. Using
Mingle, customer can transact without going out of his/her
Facebook/Twitter.
Facebook Features Twitter Features
View A/c balance View A/c balance
View last 10 transactions View last 5 transactions
Request cheque book Request cheque book
Stop cheque request Stop cheque request
SMS Alert registration SMS Alert registration
Nearest Branch Nearest Branch
Nearest ATM Nearest ATM
Money transfer within AC/s Money transfer within AC/s
Money transfer within bank Money transfer within bank
Money TransferOutside beneficiary Money TransferOutside beneficiary
P2P money transfer (bank agnostic)

Platforms available on: Android & Desktop

How to Register
Facebook Registration
Registration can be done with Account Number validated through OTP
Customer can also register through Debit Card Number & PIN
Registration and Login process is secured through SSL
Customer will be able to set password validated through OTP
Customers can view account balances, transaction history and transfer
funds between accounts instantly
Twitter Registration
Send DM #SBIreg <Account No>
An OTP will be sent to your registered mobile number
Next send DM #regOTP <OTP>
18
 USSD
Availing banking services
even without internet and smartphone
made easy
Dial*99# for banking services

Select option: (SBI)

SMS MBSREG 1. Account Balance
<space> Account Dial*99# 2. Mini Statement
Number to from 3. Send money using MMID
9223440000 to registered 4. Send money using IFSC
register for mobile mobile number 6. Show MMID
banking services* 7. MPIN
8. Generate OTP

Press 7 to
Generate/
Change MPIN

Enter last 6-digit 1. Generate MPIN

Enter (MPIN)
of Card number & 2. Change MPIN
(Re-enter MPIN)
Expiry date (MMYY)
separated with
separated
a single space
with single space
eg: 1234 1234
eg: 123456 1219

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 Brief Description
State Bank MobiCash is a Mobile Wallet by State Bank of India in
association with BSNL. It offers facilities like fund transfer, mobile
recharge (BSNL Pre-paid), bill payment (BSNL landline and Post-
paid), balance enquiry and mini statement. The wallet is available on
Smartphones as well as Basic/Feature phones. The wallet can be used
in self-mode as well as in assisted mode through the help of BSNL
CSPs. The wallet can be upgraded to Full-KYC wallet, which offers
higher transaction limits and cash withdrawal at BSNL CSPs.
Features:
Loading of wallet through Cash at BSNL's CSPs (Only method toLoad
cash into wallet)
Transfer of funds to another MobiCash wallet and SBI A/c
Cash-out (Cash withdrawal through wallet at CSP, For Full-
KYCWallet only)
Transfer to Other Bank's account through IMPS
Payment of BSNL services where BSNL is a biller (Postpaidmobile/
Telephone bill payment, Prepaid top up, VAS purchase).The wallet
has been launched in Punjab, Haryana, Rajasthan andBihar. Pan
India presence will be available soon.
How to register
The app for Smartphones is available on Play Store(Android) and
App Store (iPhone).
Basic phone users can register and transact through SMS. SMS
keywords are available at www.sbimobicash.co.in. Nearest BSNL
CSP or SBI Contact Centre may be contacted for assistance.
BSNL subscribers can also register through USSD for which they need
to dial *511#. For assistance nearest BSNL CSP may be contacted.
Safety instructions
Do not share your User ID/Password, One Time Password (OTP) sent
through SMS, etc., to anyone or leave any such information anywhere.
If using SMS mode of wallet then after each transaction the SMS
should be deleted from Message Sent-Box.
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 Brief Description
State Bank Debit Cards now come with the latest security feature, a
built in EMV Chip and gives you access to your bank account
whenever and wherever you want. One third of India has chosen
to have State Bank Debit Card (260 million Cards). State Bank
Debit Card can be used at PoS/eCom transactions at more than 30
Lakh Merchant Establishments, across different categories; these
typically include: grocery, medicine, travel portals, utility stores/
portals etc. Feel empowered to use it for all your daily needs.
How to use
At Point of Sales terminals: Swipe/chip-in/tap your State Bank Debit
Cards, and enter PIN for payments.
For eCom transactions: Enter the Card Details at secure payment
gateways (https links only) and enter the OTP received on your
registered mobile number and your payments are made.

Variants
Signature (only for Exclusif customers), Platinum, Gold, Global
and Silver.
How to get a debit card
Apply at Home Branch or through OnlineSBI.

Safety instructions
Do not share the PIN or card details with anyone. If card is
lost/stolen Block the card through SBI Quick. Use the ATM ON/OFF
features in SBI Quick to control usage of your debit card at various
channels like e-commerce, PoS, International etc. Same feature
available on OnlineSBI with additional option to control limits on
card spends.

21
 Pre-paid cards

Brief Description
SBI has a range of prepaid cards that meet various require ments
of individuals as well as companies.
These Cards can be used for online transactions, purchases at
Merchant Establishments (PoS) as well as for withdrawal of cash
from ATMs
Variants
eZ Pay: For distribution of Social Benefits by Govt Depts, wages to
Blue Collar workers etc.
Gift: Individuals/Corporates to be given as gifts to recipients.
Smart Payout: Paying workers who do not have Bank Accounts.
Imprest: Primarily for Indian Railways and Transport Companies.
Achiever: For corporates to distribute incentives, bonus to
employees, agents etc.
Foreign Travel: Available in 8 major currencies for those travelling
abroad (except Nepal and Bhutan). Students and holiday travellers
key target group.
How to get a card
All prepaid cards except Foreign Travel are available at all branches.
KYC varies based on type of Card and Nature of applicant
(individual/applicant). Foreign Travel available only at select
branches.
Safety instructions
Do not share the card or PIN with anyone.

22
 Brief Description
'State Bank Collect' facilitates Corporate Internet Banking (CINB)
customers to receive online payments from receivers of their goods
& services. CINB customers need not maintain a website. Payer of
the Corporate has to just click on 'State Bank Collect' and choose
the Corporate for which payment has to be made, fill up particulars
of goods/services towards which payment has to be made and
make the payment through one of the several options displayed to
him on a Multiple Option Payment System (MOPS) page. The
corporate customer will get MIS Report of the account.

Mode of payment options available :

SBI Internet Banking
Other Banks' Internet Banking
SBI ATM cum Debit Card
Other Banks' ATM cum Debit Card
All Banks' Credit card
Off-line Collection at SBI Branch through SBI Cheque/cash

For more details, visit: www.onlinesbi.com

How to avail this facility

The Corporate customers desirous of availing the 'State Bank
Collect' facility should be registered for CINB with Khata plus/
Vyapaar/ Vistaar facility. In post-login, the CINB administrator has
to go to State Bank Collect page and configure page for
State Bank Collect for their Corporate/Institution which will be
subsequently approved by the Bank.
Safety instructions
Do not share your User ID/Password, Profile Password, One Time
Password (OTP) sent through SMS, etc., to anyone or leave any
such information anywhere.
23
 Brief Description
SBIePay is the Payment Aggregation Module of the State Bank of
India. It is the first Bank in India to start its own online aggregator
services. This initiative will go a long way in providing payment
facilities to a large number of customers performing online
transactions towards Govt. dues and e-commerce transactions
through the following channels:
1. Internet Banking: 41 major banks and growing.
2. Debit Cards (Visa/Master/Maestro/Rupay): All Banks
3. Credit Cards (Visa/Master/Amex)
4. IMPS: All Banks
5. Kiosks: Digital Banking Seva Kendras
6. Wallet : PayPal
SBIePay has on-boarded over 180 Merchants.
Some of the important on-boarded clients are:
1. Visa on Line by MHA.
2. Non Tax Revenue Portal of CGA.
3. Indian Railway E Procurement Services.
4. E GRAS of Maharashtra & Rajasthan
5. National Pension Scheme
The thrust is on enabling the Govt Departments / Agencies, Utility
services & PSUs to go online as a part of the PM's Digital India
initiative.
SBIePay has the necessary 'Payment Industry Data Security Standard
version 3.0' (PCIDSS V 3.0) and 'Payment Application Data security
Standards' (PADSS) Certificates for implementing the prescribed
data security standards.
How to on-board merchants
web page of the merchant/Govt departments for accepting
payments online via all above channels.Customers can also duly
fill in MIF and TIF, as available at https://www.sbiepay.com for
SBIePay to take it forward for integration.

24
 SBI Quick

Brief Description
SBI Quick is a simple and quick way to get balance and mini
statement through mobile phone. This application provides SMS
banking by sending an SMS with pre-defined keywords to pre-
defined mobile numbers. For availing the benefits of this
functionality there will be charges for SMS as per the mobile tariff
plan.
Services include:
Balance Enquiry
Mini Statement
Blocking of ATM Card
ATM Card Usage Configuration
Car and Home Loan Enquiry
PM Social Security Schemes

Platforms available on:

Android, Windows, iOS & Blackberry

How to install and use

Requires a simple one time registration from the mobile number
registered with Bank.

25
 State Bank Secure OTP
State Bank Secure OTP

Brief Description
State Bank Secure OTP is an OTP generation App for verifying
transactions done through State Bank Internet Banking and State
Bank Anywhere App. It is a service provider independent, hassle
free OTP service which replaces the need for receiving the OTP for
INB transactions via SMS.
Features
OTP can be generated in two modes:
1. Online OTP: Internet connection (via SIM or Wi-fi) is required
for generating OTP.
2. Offline OTP: OTP is generated in the absence of Wi-fi, Mobile
network or SIM card.

Platforms available on: Android, Blackberry, Windows and IOS.

How to install and use
One time registration with INB credentials is required for using the
App. Enter your Internet Banking(INB) credentials to register for
the application. Enter the OTP received in your INB registered
mobile number and set your mPIN to complete the one time
registration for the App.

For more details please visit,

https://m.onlinesbi.com/sbijava/mobile/sbsecure_otp_app_faq.html

26
 Complaint Escalation

iNB Complaints:

RINB Technical Complaints: Lodge a request in service desk under

RINB.
Financial Complaints: Lodge it in CMS; If not resolved
please escalate to:
cm2it.cms@sbi.co.in with a copy to inb.lhotri@sbi.co.in

CINB Please mail complaints to:

inb.cinb@sbi.co.in ; cm1it.cms@sbi.co.in with copy to
inb.lhotri@sbi.co.in

CINB Helpdesk : 022 27566066 / 27560137 / 27566501 / 27566067

Buddy complaints may please be sent to:

support.statebankbuddy@sbi.co.in & contactcentre@sbi.co.in

Complaints o/a P.O.S may be sent directly to

complaints.mab@sbi.co.in & agm.mab@sbi.co.in

Complaints regarding SBI Pay & BHIM: Please mail complaints to:
1) support.upi@sbi.co.in and 2) cm5it.cms@sbi.co.in
Complaints regarding Mobicash:
Please mail complaints to:
1) techops@triotech.co.in and 2) contactcentre@sbi.co.in

For MBS Financial Complaints Only:

Please take up all mobile banking financial complaints directly by mail to:
sbimobilitysupport@techmahindra.com; and
MK00472187@techmahindra.com.

27
Additionally, in case of State Bank Anywhere/State Bank Freedom,
mb.support@sbi.co.in, cm5it.cms@sbi.co.in also in the loop and

You may also contact the reconciliation team (financial transactions) at the
following No's for further enquiries/guidance:
1) mb.support team: 022-27564131
Mobile Banking Technical & other Non-Financial Complaints:
Please mail to mb.jaipur@sbi.co.in.

All complaints must be mailed along with the following details

(as far as available).

Transaction Id
Mobile No.
USER ID
Acccount Number
Type of Txn
Txn Date/Attempt Date
Amount Top up
Mobile Number
Detail Of Complaint/Error Code
Handset Model
Application used (Freedom/Anywhere/
Anywhere-Personal/Buddy/INB/
P.O.S/BHIM etc.)

28
 STATE BANK OF INDIA,
LOCAL HEAD OFFICE, THIRUVANANTHAPURAM

DIGITAL AND TRANSACTION

BANKING DEPARTMENT,
3rd Floor, Poojapura, Thiruvananthapuram 695012

LIST OF CONTACTS
DEPUTY GENERAL MANAGER & HEAD
V. GIRIVASAN - DGM - 7738375661
venkatraman.girivasan@sbi.co.in | dgmdb.lhotri@sbi.co.in

MERCHANT ACQUISITION BUSINESS ( MAB)

MANICKAVASAGAM - AGM - 9447778702
manickavasagam.l@sbi.co.in | agmmab.lhotri@sbi.co.in
B. JAYA SAIGAL - AGM - 9446510275
jaya.saigal@sbi.co.in - agmdb2.lhotri@sbi.co.in
P C VIJAYAKUMAR - MANAGER - 8589004600
vijayakumar.pc@sbi.co.in

PSPL
MOBIN - SALES MANAGER - 9645959007
rsetri.shipspl@sbi.co.in
VYSHAKH E P - SALES MANAGER - 9037950621
smcal.sbipspl@sbi.co.in
RESHMA - TELE CALLER

e-COMMERCE,INTERNET BANKING, MOBILITY SERVICES &

TRANSACTION BANKING
R. SAHAJAN - AGM - 8589055996
sahajan.r@sbi.co.in | agmdb1.lhotri@sbi.co.in
ARUN K S - D.M - 8086190092
arun.somanathan@sbi.co.in | inb.lhotri@sbi.co.in
SUNIL KUMAR S - MANAGER - 9446543046
sunil.kumar12@sbi.co.in - inb.lhotri@sbi.co.in
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 TRANSACTION BANKING (WAGE PROTECTION SYSTEM),
Cash Management Product (CMP)
VINEETH SUBRAMANIAN - ASST. VICE PRESIDENT - 8056414347
vineeth.subramaniam@sbi.co.in - agmgbu.lhotri@sbi.co.in
KUMARAPATHY - A.M (SYSTEMS) - 9605833204
kumarapathy.arunagirinathan@sbi.co.in

NEW VARIANTS OF MOBILITY SERVICES & TECHNICAL SUPPORT

G S PRABHAKAR - AGM - 9446369691

gs.prabhakar@sbi.co.in - agmdb3.lhotri@sbi.co.in
DOMINIC S.S. SUNDARAM - MANAGER - 9961476355
dominic.sunil@sbi.co.in
REKHA A G - D.M (SYSTEMS) - 9447966930
rekha.a.g@sbi.co.in

INTERNET BANKING & MOBILE BANKING ONBOARDING

SOORAJ R - ASSOCIATE
sooraj.rajan@sbi.co.in
RAMANUNNI V - ASSOCIATE
ramanunni.venu@sbi.co.in

Digital Banking Booklet Version 1.0 June 2017

compiled by Dr. Rekha A G , Dy. Manager ( Systems)

30