Phaser3428 Service PDF

Service Manual
708P88586
PHASER 3428
708P88586 09/06
Service Documentation
708P88586
September 2006
Prepared by:
Xerox Europe,
Global Knowledge & Language Services,
Enterprise Centre,
P.O. Box 17,
Bessemer Road,
Welwyn Garden City,
Hertfordshire,
AL7 1BU, England.
Copyright 2006 by Xerox Ltd.
Xerox, and all identifying numbers used in connection with the Xerox products mentioned in this
publication are registered trademarks of Xerox. Other company trademarks are also acknowl-
edged.
NOTICE
While every care has been taken in the preparation of this manual, no liability will be accepted by
Xerox Europe arising out of any inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product trained service per-
sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer
any future change to this documentation. Customer performed service of equipment, or modules,
components or parts of such equipment may affect whether Xerox is responsible to fix machine
defects under the warranty offered by Xerox with respect to such equipment. You should consult
the applicable warranty for its terms regarding customer or third-party provided service.
09/06 PHASER 3428

Introduction
Introduction
Precautions .............................................................................................................................. iii
Health and Safety Incident Reporting........................................................................................x
1. Service Call Procedures

Section Contents ................................................................................................................... 1-1
2. Repair Analysis Procedures

3. Image Quality
4. Repairs/Adjustments
5. Parts List
6. General Procedures/Information
7. Wiring Data
PHASER 3428 09/06 i

Introduction
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ii 09/06 PHASER 3428

Introduction
Introduction
Precautions
In order to prevent accidents and to prevent damage to the equipment, please read the precau-
tions listed below carefully and follow them closely before servicing the machine.
Warnings, Cautions and Notes

WARNING
A warning is used whenever an operating or maintenance procedure, practice, condition or state-
ment, if not strictly observed, could result in personal injury.
CAUTION
A caution is used whenever an operation or maintenance procedure, practice, condition or state-
ment, if not strictly observed, could result in damage to the equipment.
Note: A note is used where it is essential to highlight a procedure, practice, condition or

statement.
Safety Warning
1. Only to be serviced by appropriately qualified service engineers.
High voltages and lasers inside this product are dangerous. This machine should only be serviced
by a suitably trained and qualified service engineer.
2. Use only Xerox replacement parts
There are no user serviceable parts inside the machine. Do not make any unauthorized changes
or additions to the machine, these could cause the machine to malfunction and create electric
shock or fire hazards.
3. Laser Safety Statement
The machine is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1
Subchapter J for Class 1(1) laser products, and elsewhere, it is certified as a Class I laser product
conforming to the requirements of IEC 825. Class I laser products are not considered to be haz-
ardous. The laser system and machine are designed so there is never any human access to laser
radiation above a Class I level during normal operation, user maintenance, or prescribed service
condition.
PHASER 3428 09/06 iii

Introduction
WARNING
Avoid exposure to laser beam. Invisible laser radiation.
CAUTION - INVISIBLE LASER RADIATION

WHEN THIS COVER OPEN.
DO NOT OPEN THIS COVER.
VORSICHT - UNSICHTBARE LASERSTRAHLUNG,
WENN ABDECKUNG GE FFNET.
NICHT DEM STRAHL AUSSETZEN.
ATTENTION - RAYONNEMENT LASER INVISIBLE EN CAS
D OUVERTURE. EXPOSITION DANGEREUSE
AU FAISCEAU.
ATTENZIONE - RADIAZIONE LASER INVISIBILE IN CASO DI
APERTURA. EVITARE L ESPOSIZIONE AL
FASCIO.
PRECAUCION - RADIACION LASER IVISIBLE CUANDO SE ABRE.
EVITAR EXPONERSE AL RAYO.
ADVARSEL. - USYNLIG LASERSTR LNING VED BNING, N R
SIKKERHEDSBRYDERE ER UDE AF FUNKTION.
UNDG UDSAETTELSE FOR STR LNING.
ADVARSEL. - USYNLIG LASERSTR LNING N R DEKSEL
PNES. STIRR IKKE INN I STR LEN.
UNNG EKSPONERING FOR STR LEN.
VARNING - OSYNLIG LASERSTR LNING N R DENNA DEL
R PPNAD OCH SP RREN R URKOPPLAD.
BETRAKTA EJ STR LEN. STR LEN R FARLIG.
VARO! - AVATTAESSA JA SUOJALUKITUS OHITETTAESSA
OLET ALTTIINA N KYM TT M LLE LASER-
S TEILYLLE L KATSO S TEESEEN.
Caution for safety
Toxic material
This product contains toxic materials that could cause illness if ingested.
1. If the LCD control panel is damaged, it is possible for the liquid inside the display to leak. This
liquid is toxic. Contact with skin should be avoided, wash any splashes from eyes or skin
immediately and contact your doctor. If the liquid gets into the mouth or is swallowed see a
doctor immediately.
2. Please keep print cartridges away from children. Toner contained in the print cartridge may
be harmful. If swallowed, contact a doctor immediately.
Electric Shock and Fire Safety Precautions

Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1. Use only the correct voltage, failure to do so could damage the machine and potentially
cause a fire or electric shock.
2. Use only the power cable supplied with the machine. Use of an incorrectly specified cable
could cause the cable to overheat and potentially cause a fire.
iv 09/06 PHASER 3428

Introduction
3. Do not overload the power socket, this could lead to overheating of the cables inside the wall
and could lead to a fire.
4. Do not allow water or other liquids to spill into the machine, this can cause electric shock. Do
not allow paper clips, pins or other foreign objects to fall into the machine these could cause a
short circuit leading to an electric shock or fire hazard.
5. Never touch the plugs on either end of the power cable with wet hands, this can cause elec-
tric shock. When servicing the machine, remove the power plug from the wall socket.
6. Use caution when inserting or removing the power connector. The power connector must be
inserted completely otherwise a poor contact could cause overheating and possibly leading to
a fire. When removing the power connector grip it firmly and pull.
7. Take care of the power cable. Do not allow it to become twisted, bent sharply round corners
or otherwise damaged. Do not place objects on top of the power cable. If the power cable is
damaged, it could overheat and cause a fire or exposed cables could cause an electric
shock. Replace a damaged power cable immediately, do not reuse or repair the damaged
cable. Some chemicals can corrode the coating on the power cable, weaken the cover or
exposing cables causing fire and shock risks.
8. Ensure that the power sockets and plugs are not cracked or broken in any way. Any such
defects should be repaired immediately. Take care not to cut or damage the power cable or
plugs when moving the machine.
9. Use caution during thunder or lightning storms. Xerox recommend that this machine be dis-
connected from the power source when such weather conditions are expected. Do not touch
the machine or the power cord if it is still connected to the wall socket in these weather condi-
tions.
10. Avoid damp or dusty areas, install the machine in a clean well ventilated location. Do not
position the machine near a humidifier. Damp and dust build up inside the machine can lead
to overheating and cause a fire.
11. Do not position the machine in direct sunlight. This will cause the temperature inside the
machine to rise possibly leading to the machine failing to work properly and in extreme condi-
tions could lead to a fire.
12. Disconnect the machine from the power supply immediately if it emits any strange odour,
smoke or strange noises. If this precaution is ignored, the machine could overheat and a fire
may occur.
13. Do not insert any metal objects into the machine through the ventilator fan or other part of the
casing, it could make contact with a high voltage conductor inside the machine and cause an
electric shock.
PHASER 3428 09/06 v

Introduction
Handling Precautions
The following instructions are for your own personal safety, to avoid injury and so as not to dam-
age the machine
1. Ensure the machine is installed on a level surface, capable of supporting its weight. Failure to
do so could cause the machine to tip or fall.
2. The machine contains many rollers, gears and fans. Take great care to ensure that you do
not catch your fingers, hair or clothing in any of these rotating devices.
3. Do not place any small metal objects, containers of water, chemicals or other liquids close to
the machine which if spilled could get into the machine and cause damage or a shock or fire
hazard.
4. Do not install the machine in areas with high dust or moisture levels, beside on open window
or close to a humidifier or heater. Damage could be caused to the machine in such areas.
5. Do not place candles, burning cigarettes, etc. on the machine, these could cause a fire.
Assembly / Disassembly Precautions

Replace parts carefully, always use Xerox parts. Take care to note the exact location of parts and
also cable routing before dismantling any part of the machine. Ensure all parts and cables are re-
placed correctly.
Please carry out the following procedures before dismantling the machine or replacing any parts.
1. Check the contents of the machine memory and make a note of any user settings. These will
be erased if the mainboard is replaced.
2. Ensure that power is disconnected before servicing or replacing any electrical parts.
3. Disconnect printer interface cables and power cables.
4. Be sure to remove the print cartridge before you disassemble any parts.
5. Only use approved spare parts. Ensure that part number, product name, any voltage, current
or temperature rating are correct.
6. When removing or re-fitting any parts do not use excessive force, especially when fitting
screws into plastic.
7. Take care not to drop any small parts into the machine.
8. Handling of the OPC Drum
- The OPC Drum can be irreparably damaged if exposed to light.
Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandes-
cent room lighting. Exposure for as little as 5 minutes can damage the surfaces photocon-
ductive properties and will result in print quality degradation. Take extra care when servicing
the machine. Remove the OPC Drum and store it in a black bag or a lightproof container.
Take care when refitting covers as light is can be admitted through the OPC area and can
damage the OPC Drum.
- Take care not to scratch the green surface of the OPC Drum Unit.
If the green surface of the Drum Cartridge is scratched or touched, the print quality will be
compromised.
9. Remove dust and foreign matter.
vi 09/06 PHASER 3428

Introduction
Releasing Plastic Latches

Many of the parts are held in place with plastic latches. The latches break easily; release them
carefully.
To remove such parts, pull the hook of the latch away from the part to which it is latched.
Figure 1
Disregarding this warning may cause bodily injury

1. The fuser unit works at a high temperature. Use caution when working on the machine. Wait
for the fuser to cool down before disassembly.
2. Do not put fingers or hair into the rotating parts (paper feeding entrance, motor, fan, etc.).
Doing so may cause injury.
3. When you move the machine.
This machine weighs 15.5kg / 34.1lbs (Phaser 3428/DN), 15kg / 33.07 lbs (Phaser 3428/D).
Use safe lifting and handling techniques. Back injury could be caused if you do not lift care-
fully.
4. Ensure the machine is installed safely.
The machine weighs 15.5kg / 34.1lbs (Phaser 3428/DN), 15kg / 33.07 lbs (Phaser 3428/D),
ensure the machine is installed on a level surface, capable of supporting its weight. Failure to
do so could cause the machine to tip or fall possibly causing personal injury or damaging the
machine.
5. Do not install the machine on a sloping or unstable surface. After installation, double check
that the machine is stable.
PHASER 3428 09/06 vii

Introduction
ESD Precautions
Certain semiconductor devices can be easily damaged by static electricity. Such components are
commonly called Electrostatically Sensitive (ES) Devices, or ESDs. Examples of typical ESDs
are: integrated circuits, some field effect transistors, and semiconductor chip components.
The techniques outlined below should be followed to help reduce the incidence of component
damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1. Immediately before handling a semiconductor component or semiconductor-equipped
assembly, drain off any electrostatic charge on your body by touching a known earth ground.
Alternatively, employ a commercially available wrist strap device, which should be removed
for your personal safety reasons prior to applying power to the unit under test.
2. After removing an electrical assembly equipped with ESDs, place the assembly on a conduc-
tive surface, such as aluminium or copper foil, or conductive foam, to prevent electrostatic
charge buildup in the vicinity of the assembly.
3. Use only a grounded tip soldering iron to solder or desolder ESDs.
4. Use only an anti-static solder removal device. Some solder removal devices not classified
as anti-static can generate electrical charges sufficient to damage ESDs.
5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges
sufficient to damage ESDs.
6. Do not remove a replacement ESD from its protective packaging until immediately before
installing it. Most replacement ESDs are packaged with all leads shorted together by conduc-
tive foam, aluminium foil, or a comparable conductive material.
7. Immediately before removing the protective shorting material from the leads of a replacement
ESD, touch the protective material to the chassis or circuit assembly into which the device will
be installed.
8. Maintain continuous electrical contact between the ESD and the assembly into which it will be
installed, until completely plugged or soldered into the circuit.
9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions,
such as the brushing together of clothing fabric and lifting ones foot from a carpeted floor,
can generate static electricity sufficient to damage an ESD.
viii 09/06 PHASER 3428

Introduction
Toner Cartridge Service

Only toner cartridges supplied by Xerox should be used. Printing defects or set damage caused
by the use of non-approved print cartridges or un-licensed toner refills are not covered by the guar-
antee.
Precautions on Safe-keeping of Toner Cartridge

Excessive exposure to direct light for more than a few minutes may cause damage to the car-
tridge.
Service Life of Toner Cartridge

If the printed image is light due to the toner supply becoming low you can temporarily improve the
print quality by redistributing the toner (shake the print cartridge), however you should replace the
print cartridge to solve the problem permanently.
Redistributing Toner
When the print cartridge is near the end of its life, white streaks or light print occurs. The LCD dis-
plays the warning message, Toner Low. You can temporarily re-establish the print quality by re-
distributing the remaining toner in the cartridge.
Note: Help the environment by recycling your used toner cartridge. Refer to the recycling
brochure packed with the toner cartridge for details.
1. Open the Front Cover.
2. Lightly pushing the used cartridge down, pull it out.
3. Unpack the new toner cartridge and gently shake it horizontally four or five times to distribute
the toner evenly inside the cartridge.
4. Save the box and the cover for shipping. Slide the new toner cartridge in until it locks into
place.
Standard of guarantee for consumable parts.

Please refer to User Manual or Instructions on Fax/Printer Consumables SVC manual for the cri-
teria for judging the quality of consumable parts the standard of guarantee on those parts.
How to identify a refilled toner cartridge.

One way security screws are used in the manufacture of the cartridge check if these are dam-
aged.
PHASER 3428 09/06 ix

Introduction
Health and Safety Incident Reporting

I. Summary
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure
Xerox regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or prop-
erty damage. Examples of incidents include machine fires, smoke generation, physical injury to
an operator or service representative. Alleged events and product conditions are included in this
definition.
V. Requirements
Initial Report:
1. Xerox organisations shall establish a process for individuals to report product incidents to
Xerox Environment Health & Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health and
Safety Incident Report involving a Xerox product).
3. The initial notification may be made by any of the following methods:
For incidents in North America and Developing Markets West (Brazil, Mexico, Latin Amer-
ican North and Latin American South):
- Phone* Xerox EH&S at: 1-800-828-6571.
- Electronic mail Xerox EH&S at: Doris.Bush@xerox.com.
- Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449].
For incidents in Europe and Developing Markets East (Middle East, Africa, India, China
and Hong Kong):
- Phone* Xerox EH&S at: +44 (0) 1707 353434.
- Electronic mail Xerox EH&S at: Elaine.Grange@xerox.com.
- Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914].
*Initial notification made by phone must be followed within 24 hours by a completed incident
report and sent to the indicated electronic mail address or fax number.
Note: If sending a fax, please also send the original via internal mail.
x 09/06 PHASER 3428

Introduction
Responsibilities for Resolution:

1. Business Groups/Product Design Teams responsible for the product involved in the incident
shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
1. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associ-
ated equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or
the Business Division.
c. Implement all safety retrofits.
2. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available
at the end of the manual.
PHASER 3428 09/06 xi

Introduction
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xii 09/06 PHASER 3428

Service Call Procedures
1. Service Call Procedures
SCP 1 Service Call Actions .......................................................................................................1-3

SCP 2 Final Actions .................................................................................................................1-4
PHASER 3428 09/06 1-1

1-2 09/06 PHASER 3428

SCP 1 Service Call Actions
Procedure
Throughout this manual, observe the following Warnings:
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
WARNING
Do not touch the fuser while it is hot.
WARNING
Take care during this procedure. Sharp edges may be present that can cause injury.
1. Take note of symptoms or error messages.

2. Ask the operator to describe or demonstrate the problem.
3. Make sure that:
The power cord is connected to the wall outlet and to the machine.
All cables are connected correctly.
4. If available, check the machine service log book for any previous actions that may be relevant
to the call.
5. Review any defective print or copy samples.
6. Perform 1 Initial Checks RAP.
PHASER 3428 09/06 1-3

SCP 2 Final Actions

Final Actions are used to evaluate the total operation of the system and to identify the actions re-
quired to complete the service call.
Procedure
Exercise the machine in all modes.
Make a proof copy or print of a customer document.
If any of the customers selections were changed, return them to the customers preferred set-
tings.
Mark off any hardware/software options and modifications installed and/or enabled in the
Service Log book.
At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with the machine log book. Discard any pre-
vious versions of the configuration report.
Remove and destroy any copies of test patterns.
Complete the machine service log book, refer to GP 14 Service Log.
Ensure the machine and service area are clean before leaving the customer premises.
Provide customer training if required.
1-4 09/06 PHASER 3428

Status Indicator RAPs
2. Status Indicator RAPs
1 Initial Checks RAP ..................................................................................................................2-3

2 JAM 0 RAP .............................................................................................................................2-7
3 JAM 1 RAP .............................................................................................................................2-8
4 JAM 2 RAP .............................................................................................................................2-9
5 JAM Duplex 1 RAP ...............................................................................................................2-10
6 JAM Duplex 2 RAP ...............................................................................................................2-11
7 Multi-Feeding RAP ...............................................................................................................2-12
8 Fuser JAM RAP ....................................................................................................................2-13
9 Paper rolled in the OPC Drum RAP .....................................................................................2-14
10 Low Heat Error RAP ...........................................................................................................2-15
11 Fuser Door Open RAP .......................................................................................................2-16
12 Fuser Error RAP .................................................................................................................2-17
13 LSU Error RAP ...................................................................................................................2-18
14 Melting Fuser Gear RAP ....................................................................................................2-19
15 Paper Empty RAP ..............................................................................................................2-20
16 Paper Empty without indication RAP ..................................................................................2-21
17 Double Feed RAP ..............................................................................................................2-22
18 Abnormal Noise RAP .........................................................................................................2-23
19 Faulty OPE RAP..................................................................................................................2-24
20 Cover Open RAP.................................................................................................................2-25
21 No error message appears when cover is open RAP .........................................................2-26
22 Defective motor operation ...................................................................................................2-27
23 No Power RAP ....................................................................................................................2-28
24 SPOOL Error RAP...............................................................................................................2-29
25 Toner Cartridge Faults RAP ................................................................................................2-30
26 Software Faults RAP ...........................................................................................................2-31
PHASER 3428 09/06 2-1

2-2 09/06 PHASER 3428

1 Initial Checks RAP

WARNING
Basic Check List

1. Check the Power.
Does "Warming Up" appear on the display?
--> If not check the power cable, switch, SMPS and/or HVPS, PL 1.
--> Does the wall socket work?
Do the motors or other components initialize (listen for the main motor, fan and LSU, PL 1
sounds)?
--> If not or there are none of the normal startup sounds, check the cable, switch, SMPS and/
or HVPS, PL 1.
2. Check the OPE Assembly.

Does the LED light up? Refer to the Table 1.
Table 1: LED Status Indicator
LED LED Description
colour Status
Off Power Off / Power save mode
Green On Ready
Blink Ready
Blinking slowly: Receiving data
Blinking fast: Printing and receiving data
Red On Error (e.g Toner empty, Paper jam, Paper Empty, Cover Open)
Blink Case of recoverable error (e.g Paper mismatching)
Replace toner cartridge, toner cartridge has almost depleted
Is there any display at all?
--> If not, check the power cable, switch, SMPS and/or HVPS, PL 1.
Is the display showing an error message (refer to Table 2)? Are there any broken or badly
formed characters?
Table 2: Error Messages
Display Meaning Suggested solutions
Door Open The front cover is not securely latched Close the front cover, PL 1 until it locks into
place.
[Duplex Jam 0] Paper has jammed in the duplex area Clear the jam
Check Inside
[Duplex Jam 1] Paper has jammed in the duplex area Clear the jam
Open/Close Door
PHASER 3428 09/06 2-3

Table 2: Error Messages

Display Meaning Suggested solutions
Fuser Door Open The fuser door is not securely latched Open the rear cover and close the fuser
door until is locks into place, PL 13.
Install Toner A toner cartridge has not been installed Install a toner cartridge
Invalid toner An unsuitable toner cartridge is being used Install a genuine Xerox toner cartridge
Toner Low The toner in the toner cartridge is about to Install a new toner cartridge
deplete
Toner Exhausted The toner cartridge is empty Install a new toner cartridge
Load Manual The MP tray is empty in manual feed mode Load a sheet of print material and press OK.
Press Key
Low Heat Error There is a problem in the fuser unit Unplug the power cord, PL 1 and plug it
Cycle Power back in. If the problem persists, please call
for service.
LSU Hsync Error A problem has occurred in the LSU (Laser Unplug the power cord, PL 1 and plug it
Cycle Power Scanning Unit) back in.
LSU Motor Error A problem has occurred in the LSU (Laser Unplug the power cord, PL 1 and plug it
Cycle Power Scanning Unit) back in. If the problem persists, please call
for service.
Main Motor Locked A problem has occurred with the main motor Open and close the front cover.
unit.
Open Heat Error There is a problem in the fuser unit. Unplug the power cord, PL 1 and plug it
Cycle Power back in. If the problem persists, please call
for service.
[Over Heat] There is a problem with the fuser unit. Unplug the power cord, PL 1 and plug it
Cycle Power back in.
[Paper Jam 0] Paper has jammed in the feeding area of the Clear the jam, GP 6.
Open/Close Door paper input tray.
[Paper Jam 1] Paper has jammed in the fuser area or in the Clear the jam, GP 6.
Open/Close Door bypass feeder
[Paper Jam 2] Paper has jammed in the paper exit area. Clear the jam, GP 6.
Check inside
[Paper Jam 2] Check Paper has jammed in the paper exit area. Clear the jam, GP 6.
inside
Tray 1 Paper Empty There is no paper in tray 1 Load paper in tray 1
Tray 2 Paper Empty There is no paper in tray 2 Load paper in tray 2
Is the message on the LCD Panel, PL 5 a standard error message? Refer to Table 2.
--> Check the main PBA and cable harness, PL 1.
--> Check for paper jams, refer to GP 6.
3. Check the Paper Path

Is there a Paper Jam?
--> Remove any paper fragments caught in the paper path, refer to GP 6
Paper Jam occurs repeatedly at a specific point in the Paper Path
--> Dismantle the machine and carefully inspect the region where the jam occurs.
Check if paper fragments are caught in the Fuser, PL 13
2-4 09/06 PHASER 3428

4. Print a test page.

Try printing a test page from a computer.
--> If there is an error, check cables and driver installation.
5. Check the Print Quality.

Is there a Print Quality Problem?
--> Go to Section 3, Image Quality.
6. Check consumables (toner etc.).

Using the keys print the Demo Page, GP 4.
--> Expected life of various consumable parts, compare this with the figures printed and install
new parts as required, GP 8. If necessary, install a new toner cartridge, PL 1.
Initial Inspection
1. Check the power.
The machine does not work no matter how long you wait.
Is the Power Switch (machine and wall socket) turned on?
Is the Power Cord connected to the machine correctly?
Is the Power cord connected to the wall socket correctly?
Is wall socket working?
Is the unit rated at the same voltage as the supply?
Does the Fan work when power is turned on?
Check the connectors on the SMPS and/or HVPS, PL 1.
Check the fuses on the SMPS and/or HVPS, PL 1.
2. Check the Installation Environment.

Ensure the installation surface is flat, level and free from vibration.
If necessary move the machine.
Ensure that the temperature and humidity of the surroundings are within specification.
Ensure that the machine is positioned away from any air conditioning or other heating or
cooling equipment. Also ensure that is not positioned in a direct draft from any air condition-
ing, fan or open window.
Ensure the machine is not positioned in direct sunlight.
If unavoidable, use a curtain to shade the machine.
Ensure the machine is installed in a clean dust free environment.
Move the machine to clean area if necessary.
Some industrial or cleaning processes give of fumes which can affect the machine.
Move the machine away from this type of air pollution
PHASER 3428 09/06 2-5

3. Check the paper type.

Use only paper which is of suitable quality, weight and size.
See the user guide.
4. Check the overall condition of the machine

Clean the Paper Transport areas.
Any rollers with dirt surfaces should be cleaned. If necessary, install new rollers.
2-6 09/06 PHASER 3428

2 JAM 0 RAP
WARNING
Description
Paper is not fed from the cassette tray.
Jam 0 occurs when the paper feeds into the machine.
Check and Cause Solution
1. Clear any paper jams in the machine. 1. Refer to clearing paper jams, GP 6.
2. Check the pick up roller assembly, PL 7 for 2. Clean with soft cloth dampened with IPA
contamination or damage. (Isopropyl Alcohol) or water.
3. The feed solenoid, PL 7 is faulty. 3. Check the feed solenoid, PL 7 using self
diagnostic mode, GP 5.
4. If continuous jams occur, check the follow- 4. Check and install new parts as necessary:
ing parts: Pick up roller assembly, PL 7
Shaft-pick up, PL 7 Cassette tray, PL 14
Housing-M_pickup, PL 6 HVPS, PL 1
Main PBA, PL 1
5. If the paper feeds into the printer and Jam 0
occurs, perform self diagnostic mode, GP 5 to
check the feed-sensor.
Note: The feed sensor is mounted on the
HVPS, PL 1.
PHASER 3428 09/06 2-7

3 JAM 1 RAP
WARNING
Description
Paper is jammed in front of or inside the fuser.
Paper is jammed in the exit roller and in the fuser after passing through the feed sensor actuator.
2. If paper is jammed in the exit roller, PL 8 2. Check the following parts:
and the fuser, PL 13, after passing through Feed sensor actuator, PL 6
the feed sensor actuator, PL 13, the feed sen- Feed sensor, PL 1
sor actuator may be defective. Note: The feed sensor is mounted on the
HVPS, PL 1.
3. If paper is jammed in front of or inside the 3. Check and install new parts as necessary:
fuser, PL 13. HVPS, PL 1
Main PBA, PL 1
2-8 09/06 PHASER 3428

4 JAM 2 RAP
WARNING
Description
Paper is jammed in front of or inside the fuser.
Paper is jammed in the discharge roller and in the fuser after passing through the feed sensor ac-
tuator.
2. If the paper is completely fed out of the 2. Check the following parts:
machine, but Jam 2 occurs: Exit sensor actuator, PL 13.
The exit sensor is defective. Exit sensor, PL 1.
After the paper is completely fed out, the
exit sensor actuator, PL 13 should return
to its original position to deactivate the exit
sensor. Sometimes it takes longer than it
should and does not return to its original
position.
Note: The exit sensor is mounted on the
HVPS, PL 1.
3. If the paper is rolled up in the fuser, PL 13: 3. Disassemble the fuser, refer to REP 9.
A stripper finger, PL 13 is damaged. Remove the jammed paper and clean the sur-
The heat roller or pressure roller, PL 13 is face of the pressure roller, heat roller, and the
seriously contaminated, stripper fingers, PL 13.
Install new parts as necessary:
Heat roller, PL 13
Pressure roller, PL 13
Fuser unit, PL 13
PHASER 3428 09/06 2-9

5 JAM Duplex 1 RAP

WARNING
Description
Paper is jammed in the duplex path.
2. The duplex path is blocked. 2. Check the following parts:
If the paper jam occurs at position A,
check the exit roller, PL 8. Install a new
one if necessary.
If the paper jam occurs at position B,
check the duplex unit, PL 12.
3. Check the duplex sensor for damage. 3. Check and install new parts as necessary:
Note: The duplex sensor is mounted on the HVPS, PL 1
HVPS, PL 1. Main PBA, PL 1
2-10 09/06 PHASER 3428

6 JAM Duplex 2 RAP

WARNING
Description
Paper is jammed in the duplex path.
2. Paper is unable to reach the registration 2. Check the following parts:
sensor after passing the duplex sensor If the paper jam occurs at position A,
check the duplex unit, PL 12.
If the paper jam occurs at position B,
check and install new parts as necessary:
Feed roller, PL 7
Pick up roller assembly, PL 7
3. Check the duplex sensor for damage. 3. Check and install new parts as necessary:
Note: The duplex sensor is mounted on the HVPS, PL 1
HVPS, PL 1. Main PBA, PL 1
PHASER 3428 09/06 2-11

7 Multi-Feeding RAP
WARNING
Description
Multiple sheets of paper are fed together.
1. Ensure that the paper guides, PL 14 are set 1. Adjust the paper guides.
correctly.
2. Paper has a rough surface texture 2. Use paper with a smoother surface finish.
3. The friction pad, PL 14 is contaminated 3. Clean with soft cloth dampened with IPA
with foreign matter (e.g oil). (Isopropyl Alcohol) or water.
Install a new friction pad, PL 14 as necessary.
4. Check the solenoid HB (pickup) operation 4. Check the following parts:
using self diagnostic mode, GP 5. Pick up solenoid, PL 7
Main PBA, PL 1
Install a new Main PBA, PL 1 if necessary.
2-12 09/06 PHASER 3428

8 Fuser Jam RAP

WARNING
Description
Paper is jammed in the fuser.
1. Contamination of the pressure roller or heat 1. Disassemble the fuser, REP 13 and clean
roller, PL 13. the surfaces of the rollers with IPA (Isopropyl
Alcohol) or water.
2. Damaged stripper fingers or stripper finger 2. If there is a dark background on the printed
springs, PL 13. document, refer to IQ 8.
Check the stripper fingers and stripper finger

springs, PL 13 for damage.
Install a new fuser, PL 13 if necessary.
PHASER 3428 09/06 2-13

9 Paper rolled in the OPC Drum RAP

WARNING
Description
Paper is rolled up in the Toner Cartridge.
1. Paper is out of specification. 1. Clear the jam, refer to GP 6. Use paper

within specification. Refer to the User Guide.
Recommend the use of good quality long
grain paper.
2-14 09/06 PHASER 3428

10 Low Heat Error RAP

WARNING
Description
A message Open Heat Error/Over heat/Heating Error is displayed.
1. The fuser is not install correctly, PL 13. 1. Check the fuser, PL 13. Reboot the printer.
2. The fuser, PL 13 is faulty. 2. Check and install a new fuser, PL 13 if nec-
essary.
PHASER 3428 09/06 2-15

11 Fuser Door Open RAP

WARNING
Description
A message Fuser Door Open is displayed.
1. There is a slight gap between the covers 1. Ensure all cover are fitted properly.
and the base frame.
2. The fuser, PL 13 is faulty. 2. Check and install a new fuser, PL 13 if nec-
essary.
2-16 09/06 PHASER 3428

12 Fuser Error RAP

WARNING
Description
A message Open Heat Error/Over heat/Heating Error is displayed.
1. Check if the overheat mode circuit is oper- 1. Check the fuser operation using self diag-
ating normally. nostic mode, GP 5.
2.Check the thermistor, PL 13 for damage. 2. Install new parts as necessary:
Thermistor, PL 13
Fuser, PL 13
3. Check the following parts: 3. Install new parts as necessary:
Thermostat, PL 13 Thermostat, PL 13
Fuser harness, PL 13 Halogen lamp, PL 13
Halogen lamp, PL 13 Fuser, PL 13
4. The fuser gear, PL 13 has melted. 4. Check and install a new fuser, PL 13 if nec-
essary.
PHASER 3428 09/06 2-17

13 LSU Error RAP

WARNING
Description
A message LSU Error is displayed.
1. The LSU cable or connector, PL 1 is faulty. Check the LSU operation using self diagnos-
tic mode, GP 5.
2.The LSU, PL 1 is damaged. Install new parts as necessary:
3. Check the LSU HSYNC signal using self LSU, PL 1
diagnostic mode, GP 5. Main PBA, PL 1
2-18 09/06 PHASER 3428

14 Melting Fuser Gear RAP

WARNING
Description
Motor is damaged caused by a melting gear.
1. Problem caused due to an overheated 1. Check the fuser operation using self diag-
machine. nostic mode, GP 5.
Check the following parts: Install new parts as necessary:
Halogen lamp, PL 13 Fuser, PL 13
SMPS, PL 1
HVPS, PL 1
Main PBA, PL 1
PHASER 3428 09/06 2-19

15 Paper Empty RAP

WARNING
Description
Paper lamp on the operation panel is on even when paper is loaded in the cassette tray.
1. Faulty cables or connectors. 1. Check the cables and connectors.

2. Check the T1 paper empty sensor opera- 2. Check the following parts:
tion using self diagnostic mode, GP 5. T1 Paper empty sensor, PL 7
The T1 paper sensor actuator, PL 7 may be T1 Paper empty sensor actuator, PL 7
deformed.
3. The Main PBA, PL 1 is faulty. 3. Install a new Main PBA, PL 1 if necessary
2-20 09/06 PHASER 3428

16 Paper Empty without indication RAP

WARNING
Description
Paper lamp on the operation panel is not on even when the cassette tray is empty.
1. Default tray selection is incorrect. 1. Select the correct tray which contains
needed printing media.
2. Faulty cables or connectors. 2. Check the cables and connectors.
3. Check the paper empty sensor operation 3. Check the cassette tray, PL 14. Install a
using self diagnostic mode, GP 5. new one if necessary.
The T1 paper empty sensor actuator, PL 7
may be deformed.
4. The Main board, PL 1 is faulty. 4. Install a new main PBA, PL 1 if necessary
PHASER 3428 09/06 2-21

17 Double Feed RAP

WARNING
Description
Printer is feeding 2 sheets of paper at a time.
1. Check the paper guides are correctly posi- 1. Adjust the paper guides, PL 14.
tioned, PL 14.
2. Check the pick up roller assembly, PL 7. 2. Install a new pick up roller assembly, PL 7 if
necessary.
3. The cassette tray, PL 14 is faulty. 3. Check the cassette tray, PL 14. Install a
new one if necessary.
2-22 09/06 PHASER 3428

18 Abnormal Noise RAP

WARNING
Description
An irregular noise is heard from the machine.
1. A high speed churning noise is heard 1. Check and replace as necessary

LSU, PL 1
Main fan, PL 1
Duplex fan, PL 1
2. No paper is fed out of Tray 1 and strange 2. Check the following parts:
vibrations are heard Main drive assembly, PL 10
3. Paper is not feeding out of the duplex unit 3. Check the following parts:
and strange vibrations are heard. Duplex drive assembly, PL 1
Duplex unit, PL 12
4. Paper is not feeding from the MP feeder 4. Check the MP Feeder Assembly, PL 9.
assembly, PL 9. Install a new one if necessary.
PHASER 3428 09/06 2-23

19 Faulty OPE RAP

WARNING
Description
The LCD display does not display anything when switched on.
1. Check the connection between the OPE 1. Ensure all cables are properly connected.
assembly, PL 5 and the Main PBA, PL 1.
2. The OPE assembly is faulty. 2. Check and replace new parts if necessary
OPE assembly, PL 5
Main PBA, PL 1
2-24 09/06 PHASER 3428

20 Cover Open RAP

WARNING
Description
The Error lamp is on, even when the print cover is closed.
1. The top cover may be defective. 1. Check the following parts:

Top cover, PL 2
Front cover assembly, PL 3
2. Check the cover switch and connectors on 2. Install new parts as necessary:
the main PBA, PL 1. Main PBA, PL 1
PHASER 3428 09/06 2-25

21 No error message appears when cover is open RAP

WARNING
Description
The error message is not displayed even when the printer cover is open.
1. Check the cover switch and connectors on 1. Check the front cover open switch using
the HVPS and main PBA, PL 1. self diagnostic mode, GP 5.
2. Check and install new parts as necessary:
HVPS, PL 1
Main PBA, PL 1
2-26 09/06 PHASER 3428

22 Defective motor operation RAP

WARNING
Description
The main motor does not run.
1. Check motor operation in self diagnostic 1. Install new parts as necessary:

mode, GP 5. HVPS, PL 1
2. Check the connection between the main Main PBA, PL 1
PBA, PL 1 and main drive assembly, PL 10.
3. Ensure all connectors are connected to the
sub connection PBA, PL 1.
PHASER 3428 09/06 2-27

23 No Power RAP
WARNING
Description
When system power is turned on the lamps on the operating panel does not come on.
1. Nothing is displayed on the LCD panel but 1. Check the OPE Assembly, PL 5.
normal start up sounds are heard.
2. Check the power supply cord, PL 1. 2. Install new parts as necessary:
Check the HVPS output using self diagnostic Power supply cord, PL 1
mode, GP 5. SMPS, PL 1
HVPS, PL 1
Main PBA, PL 1
2-28 09/06 PHASER 3428

24 SPOOL Error RAP

WARNING
Description
Insufficient disk space to spool the document.
1. Insufficient space of the hard disk in the 1. Ask the customer to delete the unneces-
directory assigned for the basic spool. sary files to provide more space to start print-
ing job.
2. The previous printing error is not resolved 2. There may be files from previous failed
print jobs on the hard disk with the name in
the form *.jnl. Delete these files and Reboot
Windows to restart the machine.
3. There may be conflict with other drivers or 3. Ask the customer to shut down all other
programs. programs except the current one, if possible.
4. When an application program or the printer 4. Uninstall the print driver. Re-install the lat-
driver is damaged. est driver. Refer to Xerox.com.
5. When some files related to OS are dam- 5. After rebooting the computer ask the cus-
aged or virus infected. tomer to check for viruses, restore the dam-
aged files and reinstall the application
program which is not working properly.
6. Insufficient memory. 6. Ask the customer to add memory to the

PC.
How to delete the data in the spool manager.

In the spool manager, the installed drivers and the list of the documents waiting to be printed are
shown.
Select the document to be deleted and check delete in the menu.
If the job you are deleting is the current job, when you delete the job data that has already been
transferred to the machines memory will still be printed. If there is a problem with the machine
(out of toner, off-line, out of paper etc.) the job may take a long time to delete as it must wait for a
time out.
PHASER 3428 09/06 2-29

25 Toner Cartridge Faults RAP

WARNING
This section explains messages on the LCD that are related to the data stored in the EEPROM in
the toner cartridge.
Invalid Toner
- Explanation: An invalid toner cartridge is used.
- Solution: Install a genuine Xerox toner cartridge.
Toner Low
- Explanation: The amount of toner remaining is less than 10%. The toner cartridge is almost
empty or at end of life.
- Solution: Install a new toner cartridge, PL 1.
Replace Cartridge
- Explanation: The toner cartridge is empty
- Solution: Install a new toner cartridge, PL 1.
2-30 09/06 PHASER 3428

26 Software Faults RAP

WARNING
26A The machine is not working (1)

Description
While Power turned on, the machine is not working in print mode.
1. Ensure that the customer knows how to 1. Refer the customer to the Phaser 3428
install the correct printer driver and to select User Guide.
the Phaser 3428 as the default printer.
2. Check that the printer cable is directly con- 2. If you have other devices that need to
nected to the machine. share the printer port, try temporarily discon-
necting these devices and perhaps even un-
installing their drivers to ensure the machine
works by itself. If you are using a USB hub try
connecting directly to the back of the PC
instead.
3. Print out a demo page, GP 4. 3. If the print works that means there are no
problems in the machine. If the printing does
not work, the machine is faulty and the prob-
lem is not due to computer software or driver
settings.
4. Printing is not working in Windows. 4. Check if the connection between PC and
printer port is correct. Uninstall the driver,
then re-install new drivers. Refer to
Xerox.com. Ask the customer to check the
BIOS of the PC to ensure that there are no
IRQ conflicts and to check that the input/out-
put range is 0378.
5. Check that the PC and the machine are 5. Install a new printer cable. If the problem
properly connected and that the toner car- still persists, check the amount of the remain-
tridge is installed correctly. ing toner (refer to GP 4).
PHASER 3428 09/06 2-31

26B The machine is not working (2)

Description
After receiving the print command there is no response at all or print speed is low due to wrong
setup of the environment rather than malfunction of the machine itself.
1. Ensure that the customer knows how to 1. Refer the customer to the Phaser 3428
install the correct printer driver and to select User Guide.
the Phaser 3428 as the default printer.
2. Ensure you have sufficient free hard disk 2. The message 'insufficient printer memory'
space for the temporary work files created means there is a hard disk space problem on
during printing. the PC, rather than a printer RAM problem.
Inform the customer to secure more space on
the hard disk.
3. Printing error occurs even if there is 3. The connection of the cable and printer port
enough space in the hard disk. is not correct. Check that the cable is properly
connected and the parallel port in CMOS is
set up correctly.
4. Set up the parallel port settings in CMOS 4. Select SPP(Normal) or ECP LPT Port
setup.
5. Reboot the system to print. 5. If the regular font is not printing, the cable
or the printer driver may be defective. Turn
the PC and machine off, and reboot the sys-
tem to print again. If not solved, double-click
the printer in My Computer. If the regular fonts
are not printed this time the cable must be
defective. Install a new cable.
2-32 09/06 PHASER 3428

26C Abnormal Printing

Description
Printing does not work even after replacing the cable
Machine does not work at all or strange fonts are printed.
1. Set up the parallel port settings in CMOS 1. Select SPP(Normal) or ECP LPT Port
setup.
1. Printer Driver Error. 1. Ensure that the correct driver is loaded.
Use the driver supplied on the CD or down-
loaded from the Xerox.com. DO NOT use the
Microsoft driver supplied with the Windows
operating system. If the machine is a GDI
printer ensure that ALL OTHER GDI drivers
are un-installed as Windows allows only 1
type of driver to be loaded.
2. Error message insufficient memory. 2. Inform the customer to secure more space
(The printing job sometimes stops due to on the hard disk.
insufficient virtual memory, this is caused by
insufficient space on the PC hard disk.)
PHASER 3428 09/06 2-33

2-34 09/06 PHASER 3428

Image Quality
3. Image Quality
IQ 1 Vertical Black Lines and Bands .........................................................................................3-3
IQ 2 Vertical White Line .............................................................................................................3-4
IQ 3 Horizontal Black Band .......................................................................................................3-5
IQ 4 Black/White Spot ...............................................................................................................3-6
IQ 5 Light Image ........................................................................................................................3-7
IQ 6 Dark Image or Black Image ...............................................................................................3-8
IQ 7 Uneven Density .................................................................................................................3-9
IQ 8 Background .....................................................................................................................3-10
IQ 9 Ghost (1) ..........................................................................................................................3-11
IQ 10 Ghost (2) ........................................................................................................................3-12
IQ 11 Ghost (3) ........................................................................................................................3-13
IQ 12 Contamination on the Face of Page ..............................................................................3-14
IQ 13 Contamination on Back of Page ....................................................................................3-15
IQ 14 Blank Page Print out (1) ................................................................................................3-16
IQ 15 Blank Page Print out (2) ................................................................................................3-17
IQ 16 Wrong Print Position.......................................................................................................3-18
IQ 17 Uneven Vertical Lines.....................................................................................................3-19
IQ 18 Periodic Defective Image ...............................................................................................3-20
Phaser 3428 09/06 3-1

Image Quality
3-2 09/06 Phaser 3428

Image Quality
IQ 1 Vertical Black Lines and Bands

Description
Straight thin black vertical lines occur on the print.
Dark black vertical band occurs on the print.

1. The transfer roller is deformed. 1. Install a new transfer roller, PL 8.
2. Damaged developer roller or 2. Install a new toner cartridge, PL 1

deformed doctor-blade in the toner and retest.
cartridge, PL 1.
3. Scratched surface of the charge 3. Install a new toner cartridge, PL 1
roller in the toner cartridge, PL 1. and retest.
PHASER 3428 09/06 3-3

Image Quality
IQ 2 Vertical White Line

Description
White vertical voids in the image.

1. Foreign matter, contamination or 1. Clean the exposure window on the
burr on the edge of the toner car- toner cartridge, PL 1.
tridge window, PL 1.
2. If the fuser, PL 13 is defective, 2. Open the front cover, PL 2 and

voids occur periodically at the top of clean inside the frame assembly, PL
a black image. 6.
Check for sharp edges in the paper
path that may correspond to the
position of the voids.
3. The transfer roller is deformed, 3. Check and install a new transfer

PL 8. roller, PL 8 if necessary.
4. Contamination of the window or 4. Clean the LSU window with rec-

internal lenses of the LSU mirror, ommended cleaner (IPA). Clean the
PL 1. window with a clean cotton swab. If
necessary, install a new LSU, PL 1.
5. Contamination of the OPC drum, 5. Install a new toner cartridge, PL 1.

inside the toner cartridge, PL 1.
3-4 09/06 PHASER 3428

Image Quality
IQ 3 Horizontal Black Band

Description
Dark or blurry horizontal stripes on print periodically.

1. Bad contacts between the voltage 1. Clean all the following parts:
terminals and the toner cartridge. MEC-Terminal Assembly, PL 6
Toner Cartridge Contacts, PL 1
Ensure all toner and dust particles
are removed.
2. The rollers used in the image devel- 2. Clean all the gears on the toner
opment process may be contaminated. cartridge, PL 1.
Charge Roller = 37.7mm / 1.48 inches If the problem still persists, replace
Supply Roller = 44.9mm / 1.77 inches the Toner Cartridge, PL 1.
Develop Roller = 35.2mm / 1.38 inches
Transfer Roller = 47.1mm / 1.85 inches
PHASER 3428 09/06 3-5

Image Quality
IQ 4 Black/White Spot
Description
Dark or blurry black spots occur periodically on the print.
White spots occur periodically on the print.

1. If dark or blurry black spots occur 1. Run Clean Drum, GP 4 several
periodically, the rollers in the Devel- times.
oper may be contaminated with for-
eign matter or paper particles.
Charge roller: 37.7 mm (1.48 inches)
interval
OPC drum: 75.5 mm (3 inches) inter-
val
2. If a black image is partially broken, 2. Clean all the following parts:

the transfer voltage is abnormal or the Toner cartridge contacts, PL 1
transfer roller's life has expired. MEC-Terminal Assembly, PL 6
Install new parts as necessary:
Toner Cartridge, PL 1.
HVPS, PL 1.
3. If faded areas or voids occur in a 3. Install a new transfer roller if the
black image at intervals of 95mm, or rollers life has expired.
black spots occur elsewhere, the OPC
drum surface is damaged. 4. (95mm / 3.74 inches repiti-
tion):Examine the surface of the
OPC drum in the toner cartridge, PL
1, and carefully clean with a soft,
lint free cloth. If the problem still
persists, Install a new toner car-
tridge, PL 1.
3-6 09/06 PHASER 3428

Image Quality
IQ 5 Light Image
Description
The printed image is light, with no ghost.

1. Toner Save mode enabled. 1. Ensure the Toner Save mode is
off, GP 4. Check printer and driver
settings.
1. Ambient temperature is below 1. Wait 30 minutes after power on

10C. before using the machine.
3. Bad contact caused by dirty con- 3. Clean the following parts:

tacts on the toner cartridge. Toner cartridge contacts, PL 1
MEC-Terminal assembly, PL 6
Clean all dirt from inside the frame
assembly, PL 6.
8. Develop roller is contaminated 8. Install a new toner cartridge, PL

when the toner has almost 1.
depleted.
9. Check the HVPS output using 9. If necessary, install a new HVPS,

self diagnostic mode, GP 5. PL 1.
PHASER 3428 09/06 3-7

Image Quality
IQ 6 Dark Image or Black Image

Description
The printed image is dark.

1. No charge voltage. 1. Check the connection between
the Main PBA and HVPS, PL 1.
2. Charge voltage fault due to bad 2. Clean the MEC-Terminal assem-
contacts between the toner car- bly, PL 6 and toner cartridge con-
tridge contacts, PL 1 and MEC-Ter- tacts, PL 1. If the problem still
minal assembly, PL 6. persists, install a new HVPS, PL 1.
3. Check the LSU operation using 3.Install new parts as necessary:

self diagnostic mode, GP 5. LSU, PL 1
Main PBA, PL 1
3-8 09/06 PHASER 3428

Image Quality
IQ 7 Uneven Density
Description
Print density is uneven.

1. The toner level is uneven on the 1. Gently shake the toner cartridge,
developer roller due to a damaged PL 1.
blade.
If necessary, install a new toner
cartridge.
2. The transfer roller, PL 8 is 2. Correctly install the transfer

improperly installed. roller, PL 8.
3. The life of the toner cartridge has 3. Install a new toner cartridge, PL
expired. 1.
PHASER 3428 09/06 3-9

Image Quality
IQ 8 Background
Description
Light or dark background on the print.

1. The printer has not been in use 1. The toner cartridge is designed
for a long time and the print cover- to print 7K sheets with a 5% image.
age is less than 2% per page. If 8K sheets are printed with 2%
coverage, a background can occur.
2. Is the vertical movement of the 2. Clean the bushings on the trans-

transfer roller smooth? fer roller, PL 8.
3. A recycled toner cartridge is 3. Install a new toner cartridge, PL

being used. 1.
4. The life of the toner cartridge has 4. Install a new toner cartridge, PL
expired, refer to GP 8. 1.
5. The HVPS, PL 1 maybe defec- 5. Clean the MEC-Terminal assem-

tive. bly, PL 6. If the problem still per-
sists, install a new HVPS, PL 1.
3-10 09/06 PHASER 3428

Image Quality
IQ 9 Ghost (1)
Description
Ghost occurs at 75.5 mm (3 inches) intervals on the print.

1. If a ghost image appears at 75.5mm 1. Run Clean Drum, GP 4 several
(3 inches) intervals , the OPC drum in times.
the toner cartridge may be contami-
nated with foreign matter or paper par-
ticles.
2. Abnormal low temperature (below 2. Wait about 60 minutes after
10C). power on before using the machine.
3. The life of toner cartridge has 3. Install a new toner cartridge, PL

expired, refer to GP 8. 1.
4. Transfer roller lifetime has expired, 4. Check the transfer roller lifetime
refer to GP 8. and if necessary install a new trans-
fer roller, PL 8.
5. Bad contacts caused by contamina- 5. Clean the following parts:
tion from toner particles between MEC- Toner cartridge contacts, PL 1
Terminal assembly, PL 6 and the con- MEC-Terminal assembly, PL 6
tacts on the toner cartridge, PL 1. Install new parts as necessary:
HVPS, PL 1
Toner Cartridge, PL 1
6. Bad contacts caused by contamina- 6. Clean the HVPS contact termi-

tion from toner particles between MEC- nals. If the problem persists, install
Terminal assembly, PL 6 and the a new HVPS, PL 1.
HVPS contacts, PL 1.
PHASER 3428 09/06 3-11

Image Quality
IQ 10 Ghost (2)
Description
Ghost occurs at 75.5 mm (3 inches) intervals of the OPC drum on the print.
(When printing on card stock or transparencies using bypass feeder)

When printing on card stock thicker Inform the customer to Select 'Thick
than normal paper or transparen- Mode' on paper type menu from the
cies such as OHP, higher transfer software application and after using
voltage is required. returning to the original mode is
recommended.
3-12 09/06 PHASER 3428

Image Quality
IQ 11 Ghost (3)
Description
White ghost occurs in the black image printing at 77.8mm (3.06 inches) or 75.4mm (3.97 inches)
intervals.

1. Fuser contamination 1. Disassemble the fuser, REP 4
and remove any contamination on
the rollers. Clean any contamina-
tion from between the thermistor,
and the heat roller, PL 13.
CAUTION
Take care not to deform the rollers.
PHASER 3428 09/06 3-13

Image Quality
IQ 12 Contamination on the Face of Page

Description
The background on the face of the printed page is contaminated.

1. The transfer roller, PL 8 maybe 1. Run clean drum, GP 4 several
contamInated. times.
2. Toner leakage due to improperly 2. Install a new toner cartridge, PL 1.

sealed developer.
3-14 09/06 PHASER 3428

Image Quality
IQ 13 Contamination on Back of Page

Description
The back of the page is contaminated.

1. 57mm (2.24 inches): Transfer 1. Run clean drum, GP 4 several
roller, PL 8, is contaminated. times. Install a new transfer roller, PL
8 if necessary
2. 75.4mm (2.97 inches): Pressure 2. Disassemble the fuser, REP 4.

roller, PL 13, is contaminated. Clean the heat roller and pressure
roller, PL 13. If severely contami-
nated, install a new transfer roller, PL
8.
CAUTION
Take care not to deform the rollers.
PHASER 3428 09/06 3-15

Image Quality
IQ 14 Blank Page Print out (1)

Description
Blank page is printed.

1. Bad ground contacts in toner car- 1. Clean the toner cartridge con-
tridge. tacts, PL 1 and MEC-Terminal
assembly, PL 6.
3-16 09/06 PHASER 3428

Image Quality
IQ 15 Blank Page Print out (2)

Description
Blank page is printed.
One or several blank pages are printed.
When the machine turns on, several blank pages print.

1. Data error. 1. Turn the power off, delete PC
data and try printing again.
2. Bad ground contacts in toner car- 2. Clean the toner cartridge con-
tridge, PL 1. tacts, PL 1 and MEC-Terminal
assembly, PL 6.
3. Damaged pick up solenoid, PL 7. 3. Check the pickup solenoid oper-
ation using Self Diagnostic Mode,
GP 5.
Install new parts as necessary
Pick up solenoid, PL 7
Main PBA, PL 1
PHASER 3428 09/06 3-17

Image Quality
IQ 16 Wrong Print Position

Description
Printing begins at the wrong position on the paper.

1. Check the feed sensor, PL 1 using self diagnostic 1. Check and install a new HVPS, PL 1 if necessary.
mode, GP 5.
3-18 09/06 PHASER 3428

Image Quality
IQ 17 Uneven Vertical Lines

Description
When printing, vertical lines are not straight.

1. Check the Toner Cartridge. 1. Install a new toner cartridge, PL 1 if necessary.
2. Check the LSU operation using self diagnostic 2. Check and install new parts as necessary:
mode, GP 5. LSU, PL 1
Main PBA, PL 1
PHASER 3428 09/06 3-19

Image Quality
IQ 18 Periodic Defective Image

If a mark or other printing defect occurs at regular intervals down the page it may be caused by a
damaged or contaminated roller. Measure the repetition interval and refer to the table below to
identify the roller concerned.
Figure 1 Roller Locations
Table 1: Roller measurements

No Roller Defective Image Typical Defect
1 OPC Drum 75.5mm (3 inches) White spots on a black image or vice versa
2 Charge Roller 37.7mm (2.48 inches) Black spots
3 Supply Roller 44.9mm (1.77 inches) Horizontal density band
4 Developing Roller 35.2mm (1.39 inches) Horizontal density band
5 Transfer Roller 47.1mm (1.85 inches) Contamination
6 Heat Roller 77.8 (3.06 inches) Black image and image ghost
7 Pressure Roller 75.4mm (2.97 inches) Black spot on the backside
3-20 09/06 PHASER 3428

Repairs/Adjustments
4. Repairs/Adjustments
REP 1 Front Cover Assembly ....................................................................................................4-3

REP 2 MP Tray Assembly..........................................................................................................4-4
REP 3 Rear Cover Assembly ....................................................................................................4-5
REP 4 Fuser Unit ......................................................................................................................4-6
REP 5 Top Cover ......................................................................................................................4-8
REP 6 OPE Assembly ...............................................................................................................4-9
REP 7 Left Cover and Right Cover ..........................................................................................4-10
REP 8 Shield Controller Assembly...........................................................................................4-12
REP 9 Main Drive Assembly ...................................................................................................4-13
REP 10 Duplex Drive Assembly ..............................................................................................4-14
REP 11 SMPS Shield Assembly .............................................................................................4-15
REP 12 Sub Connection PBA .................................................................................................4-16
REP 13 Fuser Drive Assembly ................................................................................................4-17
REP 14 Main Fan and Duplex Fan.......................................................................................... 4-18
REP 15 Pick up Roller Assembly ............................................................................................4-19
REP 16 Duplex Guide Housing ...............................................................................................4-20
REP 17 HVPS Shield Assembly...............................................................................................4-21
REP 18 Middle Cover Assembly .............................................................................................4-22
REP 19 MP Feeder Assembly .................................................................................................4-22
REP 20 Feed Rollers and Bracket ..........................................................................................4-23
REP 21 Pick up Gear Assembly and Solenoids.......................................................................4-25
REP 22 Exit Roller....................................................................................................................4-26
REP 23 LSU .............................................................................................................................4-27
REP 24 CRUM PBA .................................................................................................................4-27
REP 25 Transfer Roller ............................................................................................................4-28
PHASER 3428 09/06 4-1

Repairs/Adjustments
4-2 09/06 PHASER 3428

Repairs/Adjustments
REP 1 Front Cover Assembly 4. If necessary, remove the toner cartridge,

Figure 3.
Parts list on PL 3
WARNING
Switch off the electricity to the machine. Dis-
connect the power cord from the customer
supply while performing tasks that do not
need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
1. Remove the second tray if necessary.

2. Remove the cassette tray, Figure 1.
Figure 3
5. Gently flex the front cover assembly
hinges in the direction of the arrows and
remove the front cover assembly, Figure
4.
Figure 1
3. Open the front cover assembly, Figure 2.
Figure 4
Figure 2
PHASER 3428 09/06 4-3

Repairs/Adjustments
REP 2 MP Tray Assembly 2. Unhinge the MP tray assembly by gently

flexing the hinges in the direction of the
Parts list on PL 3 arrows, Figure 2.
WARNING
1. Open the MP tray assembly, Figure 1.
Figure 2
3. Gently flex the MP tray assembly in the
direction of the arrows and remove the
MP tray assembly, Figure 3.
Figure 1
Figure 3
4-4 09/06 PHASER 3428

Repairs/Adjustments
REP 3 Rear Cover Assembly 3. To remove the rear cover casing, release
the stopper strap in the direction of the
Parts list on PL 4 arrow, Figure 3.
WARNING
1. Remove the duplex unit, Figure 1.
Figure 3
4. Gently flex the rear cover casing in the
direction of the arrows and remove it from
the rear cover, Figure 4.
Figure 1
2. Remove 4 screws, then the rear cover
assembly, Figure 2.
Figure 4
Figure 2
PHASER 3428 09/06 4-5

Repairs/Adjustments
REP 4 Fuser Unit 3. Release the CON harness and the REC
harness from the thermostat. Remove 3
Parts list on PL 13 screws, then the thermostat, Figure 2.
WARNING
1. Remove the rear cover assembly (refer to

REP 3).
2. Remove 4 screws, then the fuser unit,
Figure 1.
Figure 2
4. To remove the halogen lamp, release the
REC harness and CON harness from both
sides of the fuser. Remove 2 screws, then
slide the halogen lamp out of the fuser,
Figure 3.
Figure 1
Figure 3
4-6 09/06 PHASER 3428

Repairs/Adjustments
5. Remove 2 screws, then the fuser harness 7. Remove 3 screws, then the idle gear
connector, Figure 4. bracket, Figure 6.
Figure 4 Figure 6
6. Disconnect the thermistor harness from 8. Remove three screws. Release the fuser
the fuser harness connector. Remove one cover from the fuser frame, Figure 7.
screw, then the thermistor, Figure 5.
Figure 5
Figure 7
PHASER 3428 09/06 4-7

Repairs/Adjustments
9. Remove the fuser gear, the left heat roller REP 5 Top Cover
bush, the right heat roller bush then the
heat roller, Figure 8. Parts list on PL 2
WARNING
1. Remove the front cover assembly (refer to

REP 1).
REP 3).
3. Remove 4 screws, then the top cover,
Figure 1.
Figure 8
10. Remove 4 E-clips, the left jam link lever,
the right jam link lever and 2 jam link hold-
ers, Figure 9.
Figure 1
Figure 9
11. Remove the pressure roller, PL 13.
4-8 09/06 PHASER 3428

Repairs/Adjustments
4. Gently flex the top cover in the direction of REP 6 OPE Assembly
the arrow then disconnect the OPE har-
ness. Remove the top cover, Figure 2. Parts list on PL 5
WARNING
1. Remove the top cover (refer to REP 5).

2. Using a flat bladed screwdriver, carefully
release 2 hooks securing the OPE assem-
bly which is located underneath the top
cover, Figure 1.
Figure 2
Figure 1
PHASER 3428 09/06 4-9

Repairs/Adjustments
3. Disconnect the OPE harness, then REP 7 Left Cover and Right
remove the OPE assembly, Figure 2.
Cover
Parts list on PL 2
WARNING
1. Remove the front cover assembly (refer to

REP 1).
Figure 2 REP 3).
4. Remove 6 screws, then the OPE cover. 3. Remove the top cover (refer to REP 5).
Release the LCD status lens and keys 1. Remove 1 screw, Figure 1.
from the OPE cover, Figure 3.
Figure 1
Figure 3
4-10 09/06 PHASER 3428

Repairs/Adjustments
2. Gently flex the right cover in the direction 4. Gently flex the left cover in the direction of
of the arrows and remove it, Figure 2 the arrows and remove it, Figure 4.
CAUTION CAUTION
Be careful not to damage the hooks when Be careful not to damage the hooks when
removing the right cover. . removing the left cover.
Figure 2
3. Remove 1 screw, Figure 3. Figure 4
5. If necessary, remove the DIMM cover in
the direction of the arrows, Figure 5.
Figure 3
Figure 5
PHASER 3428 09/06 4-11

Repairs/Adjustments
REP 8 Shield Controller 3. Remove 3 screws, then the shield control-

ler assembly, Figure 2.
Assembly
Parts list on PL 1
WARNING
1. Remove the left cover (refer to REP 7).

2. Disconnect all connectors from the main
PBA, Figure 1.
Figure 2
4. Remove 5 screws, then the controller
shield, insulator sheet and main PBA, Fig-
ure 3.
Figure 1
Figure 3
4-12 09/06 PHASER 3428

Repairs/Adjustments
REP 9 Main Drive Assembly 4. Remove 4 screws, then the step motor
assembly, Figure 2.
Parts list on PL 10
WARNING
1. Remove the left cover (refer to REP 7).

2. Remove the shield controller assembly
(refer to REP 8).
3. Remove 5 screws, then the main drive
assembly, Figure 1.
Figure 2
Figure 1
Note: When refitting the main drive
assembly, tighten the screws in the reverse
order they are numbered.
PHASER 3428 09/06 4-13

Repairs/Adjustments
REP 10 Duplex Drive Assembly 3. Remove 2 screws, then the duplex motor,
Figure 2.
Parts list on PL 1
WARNING
1. Remove the right cover (refer to REP 7).

2. Disconnect CON 5 from the sub connec-
tion PBA. Remove 3 screws, then the
duplex drive assembly, Figure 1.
Figure 2
Figure 1
4-14 09/06 PHASER 3428

Repairs/Adjustments
REP 11 SMPS Shield Assembly 4. Remove 3 screws, then the SMPS shield
assembly, Figure 2.
Parts list on PL 1
WARNING
1. Remove the right cover (refer to REP 7)

2. Remove the duplex drive assembly (refer
to REP 10).
3. Disconnect CON 2 and CON 3 from the
SMPS, Figure 1.
Figure 2
5. Disconnect the AC inlet connector, PL 1.
6. Remove 4 screws, then the SMPS, Figure
3.
Figure 1
Figure 3
PHASER 3428 09/06 4-15

Repairs/Adjustments
REP 12 Sub Connection PBA 3. Remove 2 screws, then the sub connec-
tion PBA, Figure 2.
Parts list on PL 1
WARNING
1. Remove the right cover (refer to REP 7)

2. Disconnect all connectors from the sub
connection PBA, Figure 1.
Figure 2
Figure 1
4-16 09/06 PHASER 3428

Repairs/Adjustments
REP 13 Fuser Drive Assembly 3. Remove 3 screws, then the Fuser Drive
Assembly, Figure 2.
Parts list on PL 11
WARNING

2. Disconnect CN 2 from the sub connection
PBA, Figure 1.
Figure 2
4. Remove 2 screws, then the fuser step
motor, Figure 3.
Figure 1
Figure 3
PHASER 3428 09/06 4-17

Repairs/Adjustments
REP 14 Main Fan and Duplex 3. Remove 2 screws, then remove the main
fan and duplex fan, Figure 2.
Fan
Parts list on PL 1
WARNING

2. Disconnect CN 2 and CN 5 from the sub-
connection PBA.
Figure 2
Figure 1
4-18 09/06 PHASER 3428

Repairs/Adjustments
REP 15 Pick up Roller 3. Release the e-clip and slide the shaft from
left to right. Release the cam catch and
Assembly slide it out. Remove the bush, then the
shaft, Figure 2.
Parts list on PL 7
WARNING
1. Remove the cassette tray.

2. Release the pick up roller assembly catch
and slide the pick up roller assembly from
left to right, Figure 1.
Figure 2
Figure 1
PHASER 3428 09/06 4-19

Repairs/Adjustments
REP 16 Duplex Guide Housing 3. Disconnect the T1 paper empty sensor

then remove the duplex guide housing,
Parts list on PL 7 Figure 2.
WARNING
1. Remove the pick up roller assembly (refer

to REP 15).
2. Remove 2 screws, Figure 1.
Figure 2
4. Remove the feed roller, Figure 3.
Figure 1
Figure 3
4-20 09/06 PHASER 3428

Repairs/Adjustments
REP 17 HVPS Shield Assembly 4. Disconnect all connectors then remove

the HVPS shield assembly, Figure 2.
Parts list on PL 1
WARNING

to REP 15)
2. Remove the duplex guide housing (refer
to REP 16).
3. Remove 8 screws, Figure 1. Figure 2
5. Remove 3 screws, then the HVPS, Figure
3.
Figure 1
Figure 3
PHASER 3428 09/06 4-21

Repairs/Adjustments
REP 18 Middle Cover Assembly REP 19 MP Feeder Assembly

Parts list on PL 2 Parts list on PL 9
WARNING WARNING
Switch off the electricity to the machine. Dis- Switch off the electricity to the machine. Dis-
connect the power cord from the customer connect the power cord from the customer
supply while performing tasks that do not supply while performing tasks that do not
need electricity. Electricity can cause death or need electricity. Electricity can cause death or
injury. Moving parts can cause injury. injury. Moving parts can cause injury.
1. Remove the top cover (refer to REP 5). 1. Remove the middle cover assembly.
2. Remove the left cover and right cover (Refer to REP 18)
(refer to REP 7). 2. Remove 4 screws, then the MP feeder
3. Remove 6 screws. Release 2 hooks assembly, Figure 1.
located in the centre of the middle cover
assembly. Remove the middle cover
assembly, Figure 1.
Figure 1
Figure 1
4-22 09/06 PHASER 3428

Repairs/Adjustments
3. Release the pick up catch and slide it to REP 20 Feed Rollers and
the left. Slide both pick up idles apart and
release the MP pickup assembly, Figure 2 Bracket
Parts list on PL 7
WARNING

to REP 15).
to REP 16).
3. Remove the middle cover assembly (refer
Figure 2 to REP 18).
4. Remove the MP feeder assembly (refer to
REP 19)
5. Remove 2 screws, then 2 guide plates,
Figure 1.
Figure 1
PHASER 3428 09/06 4-23

Repairs/Adjustments
6. Remove the feed idle shaft, 2 bushes and 8. Remove 3 screws, then the feed bracket
2 springs, Figure 2. unit and the feed 2 shaft, Figure 4.
Figure 4
Figure 2 9. Remove e-clips and gears as necessary,
7. Remove the e-clip, then the feed 2 gear, Figure 5.
Figure 3.
Figure 5
Figure 3
4-24 09/06 PHASER 3428

Repairs/Adjustments
10. Remove the clutch unit, Figure 6. REP 21 Pick up Gear Assembly
and Solenoids
Parts list on PL 7
WARNING

to REP 16).
2. Remove the feed bracket unit (refer to
REP 20).
Figure 6 3. Remove the pick up gear assembly and
11. Remove the feed 1 roller, Figure 7. pick up gear shaft, Figure 1.
Figure 1
Figure 7
PHASER 3428 09/06 4-25

Repairs/Adjustments
4. Remove 2 screws, then the pick up sole- REP 22 Exit Roller

noid and feed solenoid, Figure 2.
Parts list on PL 8
WARNING

2. Remove the left cover and right cover
cover (refer to REP 7)
3. Remove the fuser drive assembly (refer to
Figure 2 REP 13).
4. Remove the exit gear, bearings, exit roller
then the exit roller rack, Figure 1.
Figure 1
4-26 09/06 PHASER 3428

Repairs/Adjustments
REP 23 LSU REP 24 CRUM PBA

Parts list on PL 1 Parts list on PL 8
WARNING WARNING
Switch off the electricity to the machine. Dis- Switch off the electricity to the machine. Dis-
connect the power cord from the customer connect the power cord from the customer
supply while performing tasks that do not supply while performing tasks that do not
need electricity. Electricity can cause death or need electricity. Electricity can cause death or
injury. Moving parts can cause injury. injury. Moving parts can cause injury.
1. Remove the top cover (refer to REP 5). 1. Remove the top cover (refer to REP 5).
2. Remove the left cover and right cover 2. Remove the left cover and right cover
(refer to REP 7). (refer to REP 7).
3. Remove 4 screws then the LSU, Figure 1. 3. Remove the LSU (refer to REP 23).
4. Remove 1 screw, then the CRUM PBA.
Remove the terminal, Figure 1.
Figure 1 Figure 1
PHASER 3428 09/06 4-27

Repairs/Adjustments
REP 25 Transfer Roller 5. Remove the PTL holder, Figure 2.
Parts list on PL 8
WARNING

2. Remove the left cover and right cover
(refer to REP 7).
3. Remove the LSU (refer to REP 23).
4. Remove 3 screws, then the earth transfer
plate, Figure 1.
Figure 2
6. Remove the transfer roller from the TR
holder, Figure 3.
Figure 1
Figure 3
Note: Handle the transfer roller carefully from
both ends to avoid contamination of the
sponge. Contamination of the transfer roller
can cause malfunctions.
4-28 09/06 PHASER 3428

Spare Parts List
5. Spare Parts List

PL 1 Main Assembly ..................................................................................................................5-2
PL 2 Cover Assembly ................................................................................................................5-4
PL 3 Front Cover Assembly ......................................................................................................5-6
PL 4 Rear Cover Assembly .......................................................................................................5-8
PL 5 OPE Assembly ................................................................................................................5-10
PL 6 Frame Assembly (1/3) .....................................................................................................5-12
PL 9 MP Feeder Assembly ......................................................................................................5-18
PL 10 Main Drive Assembly ....................................................................................................5-20
PL 11 Fuser Drive Assembly ...................................................................................................5-22
PL 12 Duplex Unit ...................................................................................................................5-24
PL 13 Fuser Unit ......................................................................................................................5-26
PL 14 Cassette Tray ................................................................................................................5-28
PL 15 Common Hardware & General Service Items ...............................................................5-30
PHASER 3428 09/06 5-1

Spare Parts List
PL 1 Main Assembly
5-2 09/06 PHASER 3428

Spare Parts List
PL 1 Main Assembly
Item Part Number Description Remark
0 PHASER 3428
1 FRAME ASSEMBLY (220V) REFER TO PL 6, ITEM 0
1 FRAME ASSEMBLY (110V) REFER TO PL 6, ITEM 0
2 MAIN DRIVE ASSEMBLY REFER TO PL 10, ITEM 0
3 MP FEEDER ASSEMBLY REFER TO PL 9, ITEM 0
4 SMPS SHIELD ASSEMBLY REP 11
4-1 105N02118 SMPS (220V)
4-1 105N02119 SMPS (110V)
4-2 SMPS SHIELD
4-3 AC INLET CONNECTOR
4-4 INSULATOR SHEET
5 105N02072 CBF-POWER CORD (220V)
5 117N01769 CBF-POWER CORD (110V)
6 127N07328 MAIN FAN REP 14
7 127N07485 DUPLEX FAN REP 14
8 FUSER DRIVE ASSEMBLY
9 SHIELD CONTROLLER ASSEMBLY REP 8
9-1 CONTROLLER SHIELD
9-2 INSULATOR SHEET
9-3 140N63217 MAIN PBA (3428/D)
9-3 140N63218 MAIN PBA (3428/DN)
10 CBF HARNESS-SMPS
11 CBF HARNESS-ENGINE
12 CBF HARNESS-LCD_OPE
13 NOT USED
14 122N00259 LSU REP 23
15 COVERS REFER TO PL 2, ITEM 0
16 TONER CARTRIDGE
17 CASSETTE TRAY REFER TO PL 14, ITEM 0
18 HVPS SHIELD ASSEMBLY REP 17
18-1 HVPS SHIELD
18-2 INSULATOR SHEET
18-3 105N02120 HVPS
19 CBF HARNESS-PAPER EMP
20 CBF-HARNESS-EXIT MTR
21 CBF HARNESS-MAIN MTR
22 DUPLEX UNIT REFER TO PL 12, ITEM 0
23 CABLE CLAMP
24 SUB CONNECTION PBA REP 12
25 DUPLEX DRIVE ASSEMBLY REP 10
PHASER 3428 09/06 5-3

Spare Parts List
PL 2 Cover Assembly
5-4 09/06 PHASER 3428

Spare Parts List
PL 2 Cover Assembly
0 COVERS
1 MIDDLE COVER ASSEMBLY REP 18
1-1 MIDDLE COVER
1-2 PMO-M-SUB ACTUATOR
1-3 CAP-M_SUB ACTUATOR
2 TOP COVER REP 5
2-1 COVER-M_TOP
2-2 PMO-STACKER RX
2-3 PMO-SUB STACKER
3 FRONT COVER ASSEMBLY REFER TO PL 3, ITEM 0
4 LEFT COVER REP 7
4-1 PBA COVER
4-2 DIMM COVER
5 RIGHT COVER REP 7
6 REAR COVER ASSEMBLY REF PL 4, ITEM 0
7 OPE COVER REF PL 5. ITEM 1
PHASER 3428 09/06 5-5

Spare Parts List
PL 3 Front Cover Assembly
5-6 09/06 PHASER 3428

Spare Parts List
PL 3 Front Cover Assembly

0 FRONT COVER ASSEMBLY REP 1
1 FRONT COVER
2 HOLDER-M_LOCKER
3 SPRING ETC-CIS(C2)
4 KNOB-M_LOCKER
5 MP TRAY ASSEMBLY REP 2
5-1 TRAY-M-ASF_INPUT LOWER
5-2 HINGE
5-3 TRAY-M-ASF_INPUT UPPER
5-4 GEAR PINION
5-5 MANUAL PAPER GUIDE RIGHT
5-6 MANUAL PAPER GUIDE LEFT
5-7 TRAY-M-ASF_EXTENSION
PHASER 3428 09/06 5-7

Spare Parts List
PL 4 Rear Cover Assembly
5-8 09/06 PHASER 3428

Spare Parts List
PL 4 Rear Cover Assembly

0 REAR COVER ASSEMBLY REP 3
1 REAR COVER
2 REAR COVER CASING
3 REAR COVER STACKER
4 FUSER OUTPUT GUIDE
5 STOPPER STRAP
PHASER 3428 09/06 5-9

Spare Parts List
PL 5 OPE Assembly
5-10 09/06 PHASER 3428

Spare Parts List
PL 5 OPE Assembly
0 OPE ASSEMBLY REP 6
1 OPE COVER
2 LCD WINDOW SHEET
3 KEY PAD MAIN
4 KEY-M_MENU
5 KEY-M_BUTTON
6 OPE INLAY
7 LCD PBA
PHASER 3428 09/06 5-11

Spare Parts List
PL 6 Frame Assembly (1/3)
5-12 09/06 PHASER 3428

Spare Parts List
PL 6 Frame Assembly
0 FRAME ASSEMBLY (220V)
0 FRAME ASSEMBLY (110V)
1 FRAME-M BASE
2 SPRING ETC-GUIDE DEVE
3 PMO-LOCKER CST
4 TR HOLDER
5 GROUND-P-FUSER
6 GROUND-P-MOTOR FUSER
7 GROUND-P-SHIELD SMPS
8 GROUND-P-GUIDE TR
9 MEC-TERMINAL ASSEMBLY
9-1 SPRING ETC-HV APOLLO
9-2 IPR TERMINAL
10 TERMINAL-P-HV CR
11 HOUSING-M_TERMINAL
12 SUB-CONNECTION PBA
13 PBA-ACTUATOR CVR OPEN
14 GUIDE-TR RIB
15 PLATE-E_SAW
16 GUIDE-P-TR
17 ELA UNIT-FUSER 220V REFER TO PL 13, ITEM 0
17 ELA UNIT-FUSER 110V REFER TO PL 13, ITEM 0
18 FOOT-BACK
19 CABLE CLAMP
20 SPRING ETC-GUIDE DEVE
21 SPRING-TS
22 HOLDER-M_ACT REGI
23 REG SENSOR ACTUATOR
24 DUPLEX SENSOR ACTUATOR
25 HOLDER-M_ACT FEED
26 SPRING TS
27 FEED SENSOR ACTUATOR
28 PMO PLATE GUIDE DEV L
29 PMO PLATE GUIDE DEV R
PHASER 3428 09/06 5-13

Spare Parts List
5-14 09/06 PHASER 3428

Spare Parts List
PL 7 Frame Assembly
1 DUPLEX GUIDE HOUSING REP 16
1-1 GUIDE-M_FRONT DUPLEX
1-2 T1 PAPER EMPTY SENSOR ACTUATOR
1-3 T1 PAPER EMPTY SENSOR
1-4 SHEET-GUIDE DUP_OUT
1-5 SHEET GUIDE FRONT DU
1-6 022N02293 FEED ROLLER
1-7 PMO BUSHING FEED
1-8 FIXER-M_E RING 4PI
1-9 022N02292 PICK UP ROLLER ASSEMBLY REP 15
1-9-1 ROLLER-IDLE PICK UP
1-9-2 HOUSING-M_PICK UP
1-9-3 ROLLER-PICK UP
1-10 SHAFT-PICK UP
1-11 CAM CATCH
1-12 E-CLIP
2 005N01031 CLUTCH UNIT
2-1 SHAFT-FEED
2-2 PMO-HUB CLUTCH
2-3 SPRING-TA
2-4 PMO-COLLAR_SPRING
2-5 GEAR-FEED 1
3 FEED BRACKET UNIT
3-1 BRACKET-P-FEED
3-2 T2 IDLE GEAR
3-3 E-CLIP
3-4 RETARD GEAR
3-5 IDLE GEAR
3-6 E-CLIP
4 FEED 2 GEAR
5 E-CLIP
6 PICK UP GEAR ASSEMBLY REP 21
6-1 GEAR-PICK UP_INNER
6-2 GEAR-PICK UP_OUTER
6-3 SPRING-CS
7 PMO-BUSHING FEED
8 022N02080 FEED 1 ROLLER REP 20
9 FEED 2 SHAFT
10 PICK UP GEAR SHAFT
11 PMO-LOCKER CST
12 SPRING-TS
13 CAM-M-PICK_UP
14 RING-CS
15 PICK UP SOLENOID REP 21
16 FEED SOLENOID REP 21
17 GROUND P DRIVE
18 GROUND P PUSH BUSHING
19 GROUND P DRIVE 2
PHASER 3428 09/06 5-15

Spare Parts List
5-16 09/06 PHASER 3428

Spare Parts List
PL 8 Frame Assembly
1 FRAME-M EXIT
2 SHAFT-FEED IDLE
3 BUSH-M-FEED IDLE
4 GROUND-P-SHIELD
5 TERMINAL-P_CRUM
6 BEARING
7 022N02081 EXIT ROLLER REP 22
8 EXIT GEAR
9 CRUM PBA REP 24
10 EXIT ROLLER RACK
10-1 PMO-ROLLER FD R
10-2 PMO-ROLLER FD F
10-3 PMO-HOLDER EXIT ROLL
10-4 SPRING ETC-EXIT ROLL FD
11 FUSER_HVPS CON
12 SPRING ETC-TR
13 GUIDE PLATES
14 PTL HOLDER
15 EARTH TRANSFER PLATE
16 SPRING ETC-TR L HAWK
17 BUSH-M-TR L
18 PMO-BUSHING_TR(L)
19 GROUND-P-EARTH TR
20 CBF HARNESS-LSU S/W
21 002N02628 TRANSFER ROLLER REP 25
21-1 FOAM ROLL
21-2 TRANSFER ROLLER GEAR
PHASER 3428 09/06 5-17

Spare Parts List
PL 9 MP Feeder Assembly
5-18 09/06 PHASER 3428

Spare Parts List
PL 9 MP Feeder Assembly
0 002N02627 MP FEEDER ASSEMBLY REP 19
1 FEEDER FRAME
2 IDLE FEEDER ASSEMBLY
2-1 IDLE FEED HOLDER
2-2 LOWER IDLE SPRING
2-3 IDLE SHAFT HOLDER
2-4 IDLE FEED ROLLER
2-5 IDLE FEED SHAFT
2-6 IDLE FEED COVER
3 GUIDE SHEET
4 IDLE GEAR 23
5 121N01075 MP SOLENOID
6 HOLDER PAD
7 019N00742 FRICTION PAD
8 EXIT ROLL SPRING
9 KNOCK UP PLATE
10 CAM ROLLER
11 CASSETTE PAD
12 SPRING
13 SENSOR HOLDER
14 MP EMPTY SENSOR
15 MP EMPTY SENSOR ACTUATOR
16 SENSOR HARNESS
17 130N01366 MP PICK UP ASSEMBLY
17-1 MP PICK UP RUBBER
17-2 MP PICK UP HOUSING
17-3 MP PICK UP BRACKET
18 MP GEAR HOLDER
19 SPRING
20 MP GEAR HOLDER
21 PICK UP CAM
22 PICK UP SHAFT
23 PICK UP CATCH
24 PICK UP IDLE
25 PICK UP SHAFT SUPPORT
26 PICK UP BUSH
27 MP BRACKET
PHASER 3428 09/06 5-19

Spare Parts List
PL 10 Main Drive Assembly
5-20 09/06 PHASER 3428

Spare Parts List
PL 10 Main Drive Assembly

0 007N01561 MAIN DRIVE ASSEMBLY REP 9
1 DRIVE ASSEMBLY BRACKET
2 GEAR RDCN
3 STEP MOTOR ASSEMBLY
3-1 MAIN MOTOR BRACKET
3-2 STEP MOTOR
4 CABLE CLAMP
5 DRV GEAR 113/33
6 FEED GEAR RDCN 55/18
7 WASHER-PLAIN
PHASER 3428 09/06 5-21

Spare Parts List
PL 11 Fuser Drive Assembly
5-22 09/06 PHASER 3428

Spare Parts List
PL 11 Fuser Drive Assembly

0 FUSER DRIVE ASSEMBLY REP 13
1 FUSER DRIVE BRACKET
2 FUSER STEP MOTOR
3 EXIT RDCN 87/24 GEAR
4 E-CLIP
5 E-CLIP
6 FUSER RDCN IN 95 GEAR
7 RDCN FUSER OUT GEAR
8 HUB CLUTCH
9 FUSER IDLE FR GEAR
PHASER 3428 09/06 5-23

Spare Parts List
PL 12 Duplex Unit
5-24 09/06 PHASER 3428

Spare Parts List
PL 12 Duplex Unit
0 DUPLEX UNIT
1 DUPLEX CASSETTE FRAME
2 EXTENSION GUIDE COVER
3 SHAFT HOLDER
4 ROLLER
5 PULLEY
6 GEAR
7 SHAFT
8 PULLEY COVER
9 PULLEY
10 SPRING
11 GUIDE SUB-ASSEMBLY
12 SPRING_CS
13 WASHER
14 GUIDE ROLLER
15 GUIDE SHAFT
PHASER 3428 09/06 5-25

Spare Parts List
PL 13 Fuser Unit
5-26 09/06 PHASER 3428

Spare Parts List
PL 13 Fuser Unit
0 126N00266 FUSER UNIT 220V REP 4
0 126N00265 FUSER UNIT 110V REP 4
1 FUSER COVER
2 130N01489 THERMISTOR
3 130N01490 THERMOSTAT
4 122N00261 HALOGEN LAMP 220V
4 122N00260 HALOGEN LAMP 110V
5 E-CLIP
6 E-CLIP
7 SPRING-TS
8 SPRING-CS
9 ACTUATOR SPRING
10 FINGER STRIPPER SPRING
11 FUSER HARNESS CONNECTOR
12 REC HARNESS
13 IDLE ROLLER HOLDER
14 LEFT JAM LINK LEVER
15 RIGHT JAM LINK LEVER
16 CAP
17 FUSER FRAME
18 INPUT GUIDE
19 HEAT ROLLER LEFT BUSH
20 HEAT ROLLER RIGHT BUSH
21 EXIT F/UP SHAFT
22 IDLE 23 GEAR
23 IDLE 33 GEAR
24 JAM LINK HOLDER
25 HEAT ROLLER GEAR
26 022N02294 HEAT ROLLER
27 022N02295 PRESSURE ROLLER
28 PRESSURE BEARING
29 EXIT GEAR
30 IDLE F/UP
31 PMO BUSHING TX
32 EXIT SENSOR ACTUATOR
33 ANTISTATIC BRUSH
34 STRIPPER FINGER
35 RUBBER EXIT_F/UP
36 PEX ROLLER F/UP
37 IDLE UPPER ROLLER
38 REAR GUIDE
39 IDLE GEAR BRACKET
40 SPRING-ES
41 ELECTRODE
42 REAR GUIDE SPRING COVER
PHASER 3428 09/06 5-27

Spare Parts List
PL 14 Cassette Tray
5-28 09/06 PHASER 3428

Spare Parts List
PL 14 Cassette Tray
0 050N00503 CASSETTE TRAY
1 LEFT PAPER GUIDE
2 RIGHT PAPER GUIDE
3 GEAR-PINION
4 HOLDER PAD UNIT
4-1 HOLDER PAD
4-2 HOLDER PAD SHEET
4-3 PLATE PAD
4-4 019N00742 FRICTION PAD
5 HOLDER PAD UNIT SPRING
6 KNOCK_UP PLATE
7 SPRING-CS
8 CASSETTE PAD
9 KNOCK_UP CAM
10 CASSETTE FRAME
11 EXTENSION GUIDE
12 PAPER LENGTH GUIDE
13 PLATE LOCKER CATCH
14 LOCKER CATCH SPRING
15 FRONT CASSETTE COVER
16 CASSETTE INDICATOR
PHASER 3428 09/06 5-29

Spare Parts List
PL 15 Common Hardware & General Service Items

PL 15 Common Hardware & General Service Items
117N01313 USB CABLE
301N23340 PRINTER DRIVER (CD-ROM)
5-30 09/06 PHASER 3428

General Procedures / Information
6. General Procedures/Information
GP 1 Product Specifications ......................................................................................................6-3

GP 2 System Overview .............................................................................................................6-6
GP 3 Operation Panel Overview .............................................................................................6-23
GP 4 User Menu ......................................................................................................................6-24
GP 5 Self Diagnostic Mode .....................................................................................................6-28
GP 6 Clearing Paper Jams ......................................................................................................6-30
GP 7 Downloading and Resetting Firmware ...........................................................................6-39
GP 8 Consumables and Replacement Parts............................................................................6-40
GP 9 Tools ..............................................................................................................................6-41
GP 10 Acronyms and Abbreviations .......................................................................................6-42
GP 11 Selecting Printer Locations ..........................................................................................6-44
GP 12 Sample Test Pattern ....................................................................................................6-45
GP 13 Restriction of Hazardous Substances (RoHS) ..............................................................6-46
GP 14 Service Log ..................................................................................................................6-47
PHASER 3428 09/06 6-1

General Procedures / Information
6-2 09/06 PHASER 3428

General Procedures and Information
GP 1 Product Specifications
General Specifications
Table 1: General Specifications
Item Phaser 3428/D Phaser 3428/DN
Engine Speed Simplex 28ppm-A4 (30ppm-Letter)
Duplex 17ppm-A4 (18ppm-Letter)
Warmup time From Sleep Mode Less than 20 sec, Cold warm up rime:23sec
FPOT From Ready Status Less than 8.5sec
From Idle Status Less than 28.5 sec
From Cold Boot Less than 31.5 sec
Resolution Up to 1200 x 1200 dpi effective output
Weight Gross 15kg(33.1lb) 15.5kg(34.12lb)
Net 11.7kg(25.8lb) 12.2kg(26.9lb)
Dimensions (W X D X H) 497 x 612 x 422mm (19.6 x 24.1 x 16.6 inches)
Controller and Firmware Specifications

Table 2: Controller and Firmware Specifications
Processor 400 MHz
Memory Std. 32Mb 64Mb
Max 288Mb 320Mb
Printer Language PCL6, IBM ProPrinter, EPSON PostScript3, PCL6, IBM Pro-
Printer, EPSON
Supporting OS Windows 95/98/ME/NT 4.0/ Windows 95/98/ME/NT 4.0/
2000/XP/2003 2000/XP/2003
Mac 8.6-9.2 / 10.1-10.4
Wired Network Protocol External:SPX/IPX, TCP/IP,SNMP, HTTP 1.1
Interface Parallel IEEE 1284
USB USB 2.0
Wired Network N/A 10/100 Base TX (Internal)
User Interface LCD 2 x 16 Characters without backlight
LED 3 (Status, Toner Save, N-Up)
PHASER 3428 09/06 6-3

Paper Handling Specifications

Table 3: Paper Handling Specifications
Feeding Method Universal Cassette
Feeding Standard Centre Loading
Standard Capacity Cassette Tray - 250 sheets @ 80 gsm
Multi-purpose Tray - 50 sheets @ 80 gsm
Max. Capacity 550 sheets
Printing Max. Size 216 x 356mm (8.5 x 14 inches)
Min. Size 76 x 127mm (3.0 x 5.0 inches)
Multi-purpose tray
Capacity 50 sheets @ 80 gsm
Media sizes A4, A5, A6, letter, Legal, Folio, Oficio, Executive, ISO B5, JIS
B5, 3 x 5, Monarch, No.10, DL, C5, C6
Media type Plain paper, Transparency, Envelope, Labels, Post card, Card
stock
Media weight 16-43lb (60-163 gsm)
Standard Cassette Tray
Media Sizes A4, A5, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5
Media types Plain paper
Optional Cassette Tray
Media sizes A4, A5, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5
Output Stacking
Capacity Face-Down 150 sheets @ 80 gsm
Face-Up 1 sheet @ 80 gsm
Duplex
Media sizes A4, Letter, Legal, Folio, Oficio
Media weight 20-24lb (75 to 90 gsm)
Consumables Specifications
Table 4: Consumables Specifications
Yield Toner Cartridge 4,000 pages @ ISO 19752 5% coverage (Stand-
ard 4,000 pages, High Yield 8000 pages)
Drum 12,000 sheets
6-4 09/06 PHASER 3428

Reliability and Service

Table 5: Reliability and Service
Printing volume (SET AMPV) 9,200 sheets in total / 767 sheets per year / 38
sheets per month /
Max Monthly Duty 100,000 sheets
MTTR 100,000 sheets
SET Life cycle 250,000 sheets or 5 years (whichever comes first)
RDS Comm. Mode Yes
Operation Yes
Environment
Table 6: Environment
Acoustic Noise Level Printing Less than 54.0 dB
Standby Less than 39.0 dB
Sleep Background level
Power Consumption Ready Less than 150W
AVG. Less than 400 W
Max/Peak Less than 900W
Sleep/Power off Less than 11W
Upgradable Options and CRU Information

Table 7: Upgradable Options and CRU Information
Memory Upgradable Quantity 32 Mb, 64 Mb, 128 Mb, 256 Mb
Upgradable Memory Slot 1 ea
Upgradable Memory Type 100 Pin SDRAM DIMM
Upgradable Memory Unit 32 MB, 64 MB, 128 MB, 256 MB
Second Cassette Tray Capacity 250 sheets
Service Service Item Lifespan Transfer Roller: 70,000 pages
Fuser Unit: 80,000 pages
Pick-up Roller: 150,000 pages
PHASER 3428 09/06 6-5

GP 2 System Overview
Printing Path
Figure 1 Printing Path
Mechanical Components Specifications

Frame
Material: PC + ABS V0 NH-1000T
Weight: 1.0kg
Paper Feed
Paper Separation Method (while feeding): Friction Pads (Cassette Tray and MP Feeder)
Paper separating pad material: NBB 52 = 0.8 -1.2
Separating pad pressure:150gf
Driver type: Main motor gearing
Pick up roller driver: Solenoid activated
Pick up roller rubber material: EPDM + IR =1.6 or more
Paper present sensor type: Photo Sensor
Paper size sensor: None
6-6 09/06 PHASER 3428

Feed roller velocity:

Cassette Tray: 127.56 183.79mm/sec.
Frame: 126.07 181.64mm/sec.
Feed Roller Material:
Cassette Tray: EPDM p12.1mm
Frame: EPDM p14.2mm
Feed Roller Driver: Solenoid activated
Transfer
The transfer process is carried out by the PTL(pre-transfer lamp) and Transfer Roller. The PTL
sends a light to the OPC drum which charges the drum surface with a low current. This improves
the transfer efficiency.
The transfer roller then transfers toner from the OPC drum to paper.
Velocity: 184.25mm/sec (Drum Velocity X 102.53%)
TR Voltage:
+1.3KV + 5% (based on 200, in accordance with media area)
-1.20KV+10% (during cleaning)
Transfer Trigger Current: 6.5 A + 5%
Transfer Efficiency: 85% or more (All environment: preferable media)
Voltage System: Voltage PWM Control System
Transfer Roller
Material: NBR FOAM ROLL
Structure: Mono layer
Resistance: 3E +07 ~ 8E +07 ohm (N/N)
Hardness: 40 +/-3% (ASKER-C)
Valid length: 224.2 +0.5/-0mm
OD:p15.0 + 0.5mm
Shaft Material: SUM -24L + Non-electrolysis Ni. Coating
Life Span: Over 70,000 sheets (in 15~30C)
Drive Assembly
The main motor assembly drives the cassette tray, MP feeder and toner cartridge.
The exit motor assembly drives the fuser, exit roller and the initial duplex feeding
The duplex motor assembly drives the duplex feeder
Motors
Spec: BLDC 55 + PM 49 Motor (2-2 Bipolar) + PM 42 Motor (2-2 Bipolar)
Pull out torque
BLDC 55: 1350 gf. cm (based on actual value) or more (1342rpm, 1.2A(rms))
PM 49: 1600 gf. cm (based on actual value) or more (714pps, 1.1A(rms))
PM 42: 600 gf. cm (based on actual value) or more (925pps, 0.9A(rms))
TORQUE MARGIN (Tp/0 Tsys):
BLDC 55: 1350/1047 gf. cm = 1.29
PM 49: 1600/809 gf. cm = 1.97
PM 42: 600/210 gf. cm = 2.85
PHASER 3428 09/06 6-7

Driving Frequency: BLDC 55: 1342.6 rpm(1007 Clock)

PM 49: 892.5 rpm(714 pps)
PM 42: 1156.25 rpm(925 pps)
It is a power delivery unit by gearing:
BLDC Motor > Pickup/Feeder/Developer
PM 49 Motor > Fuser/Exit
PM 42 Motor > Duplex
Process Speed
Print speed:
28 ppm (A4)
30 ppm (LTR)
OPC drum velocity, Vp:179.7mm/sec
Unit Relative Velocity (Paper Speed)
Pickup: 206.21mm/sec, 14.75% VS OPC Vp
Feeder (Cassette Tray): 183.79mm/sec, 2.28% VS OPC Vp
Feeder (Frame): 181.64mm/sec, 1.08% VS OPC Vp
Transfer: 184.25mm/sec, 2.53% VS OPC Vp
Fuser: 179.3653mm/sec, 0.19% VS OPC Vp
Jitter
Vertical: 3 sigma 0.018 or less using Vision System
Horizontal: within 2% of partial error
Orthogonality: SPEC:+1.0mm or less
Acoustic Noise
Warming up: 49dB or less
Printing: 54dB or less
Stand-by: 39dB or less
Fuser
The fuser consists of a Halogen Lamp, Heat Roller, Pressure Roller, Thermistor and Thermostat.
It fuses toner to paper with pressure and heat to complete the printing job.
Heat Roller
The surface of the Heat Roller is heated by the Heat Lamp. As paper passes between the Heat
roller and Pressure roller, toner is melted and fused permanently onto the paper. The surface of
the roller is coated with Teflon. This ensures that toner does not adhere to the roller surface.
Pressure roller
The Pressure Roller is mounted under the heat roller and is electrically conductive. The pressure
roller is made of a silicon resin, and the surface of the roller is coated with Teflon. This ensures
that toner does not adhere to the roller surface.
Temperature Control Device (Thermostat)
The thermostat is a temperature sensing device, which cuts off the power to the heat lamp to pre-
vent damage to the printer if the heat roller overheats.
Temperature Sensor (Thermistor)
6-8 09/06 PHASER 3428

The thermistor detects the surface temperature of the heat roller. This is needed to regulate the
temperature of the printer.
Safety Features
To prevent overheating
1st protection device: Hardware stops when printer is overheated
2nd protection device: Software system stops when printer is overheated
3rd protection device: Thermostat cuts off power to the lamp.
Safety device
Fuser power is cut off when the front cover is opened
LSU power is cut off when the front cover is opened
The temperature of the fuser cover's surface is maintained at less than 80C to protect the
user and a caution label is attached where the customer can see it easily when the rear
cover assembly is opened.
LSU (Laser Scanning Unit)

The LSU unit is controlled by a video controller. It scans video data received from video controller
with a laser beam by using the rotation principle of the polygon mirror to create the latent image
on the OPC drum. It is the core part of LBP.
The OPC drum rotates at the same speed as the paper feeding speed. It creates a HSYNC signal
and sends it to the engine when the laser beam of the LSU reaches the end of the polygon mirror.
The engine detects the HSYNC signal and then arranges the vertical line of the image on paper.
After detecting the HSYNC signal, the image data is sent to the LSU to arrange the margin on the
paper. Each side of the polygon mirror represents one line of scanned data.
Table 8: LSU Specifications
Resolution Real 600 dpi main direction x sub direc-

tion
Spot size Main 75 +20/-20 m -beam diameter at the level
of 1/e2 of intensity
Sub 85 +25/-25 m -at the spot location of 0,
+/-100mm of image height
Variation 40m /50 m main/sub, within image
height of +100 ~ -100mm
Laser Property Wavelength 785 +10/-15nm at 25c
Power 0.33mW + 0.02mW at the centre of image on
the focal plane, with sta-
tionary condition, power
supplied at DC 5 volt
Vignetting Min 80% spot power variation within
image height of
+100 ~ -100mm
f Property Magnification error Max 0.7% based on printable area:
216mm
Partial Magnification error Max 1.5% based on 2.54mm width
within the printable area:
216mm
PHASER 3428 09/06 6-9

Beam position Deviation of main scanning + 1.0 mm in the centre of image

Deviation of sub scanning + 1.0 mm
Scan line property Bow Max 1mm with image height
Skew Max 1mm +100 ~ -100mm
Sync. Property Position 136.7 + 1.0 mm distance from the synchro-
nization position to the
image
Pulse width Min 5.0 sec pulse width of synchroniza-
tion
Pitch error Neighbour line Max 10 m Pitch error in the sub scan-
ning direction within image
height of +105 ~ -105mm
range
Within 6 lines Max 20 m within image height of
+105 ~ -105mm range
Unit assembly state 5
Motor Control PWM control external clock (TTL pulse)
Direction of rotation CCW
Rotational speed 31836.6 rpm normal rotational speed
(30ppm)
Rising time Max 6.0 sex time to stable rotational
speed
Mirror Facet number 4 faces
Inner diameter p14.14mm
Jitter LF Max 0.030% within image height of
RF Max 0.020% +105 ~ -105mm range
Motor driver Supply voltage 24V + 10% required voltage for activat-
ing the polygon motor
Starting current Max 2.0 A required for acceleration
Running current Max 1.0A required current to stable
rotational speed
Scanning property Effective scanning width 216mm
Scanning frequency 2,122.44Hz one line scanning fre-
quency
Scanning dot 5,102 dots
1 dot ON time 53.86 ns time interval from falling
0.9VH to rising again
0.9VH
Scanning effect 58.3%
Video freq. 18.5648 MHz frequency of video data
Process speed 179.7 mm/s Drum speed
Environment Acoustical noise 45dB in normal operation condi-
tions, measuring at 1m hor-
izontal, 0.75m vertical
apart
Use Temperature +10~+50C
Humidity 30%~80%
6-10 09/06 PHASER 3428

Preservation Temperature -20C~+60C

Humidity 10~90%
Toner Cartridge
Figure 2 Toner Cartridge Layout

The OPC unit consists of the OPC drum and charging roller while the developer unit consists of
the toner cartridge, supply roller, developing roller and blade.
Developing Method: Non magnetic single element contacting method
Toner: Non magnetic single element shatter type toner
Charging capacity: -39.1 + 3 C/g (KAO meas. method)
Average OD: 8.0 + 0.5 m (Toner)
Toner Qty:85gf/140gf (4k/8k)
The life span of toner:4k/8k sheets (ISO 19752 5% Pattern / A4 Standard)
Toner Residual Sensor: Dot count with CRUM (Customer Replaceable Unit Monitor)
PHASER 3428 09/06 6-11

Developer Roller
Roller type: conductive elastic roller
Rotary Speed: 203.06 mm/sec
Roller Bias: -220V ~ -400 + 20V
Structure: Mono layer
Resistance: 1.0E+03~ 1.5E+06 ohm (N/N Condition)
Hardness: 52 + 5
Valid Length: 228 mm
OD: p14.07 mm + 0.05
Shaft material: SUS 303
Surface roughness (Ra): Ra 2.0 ~ 2.5 m (Circular-direction)
Friction coefficient (u): 0.1 ~ 0.5 (70gf, 50mm/min, OHP (3M,#CG3300))
Life: 8,000 sheets or more
Supply Roller
Rotary Speed:131.98 mm/sec
Roller Bias: -370V~-550V
Control Type: Bias
Roller material: Silicone Sponge
Structure: Closed cell
Resistance: 0.6E+06 ~ 3.0E+06 ohm (N/N cond.)
Hardness: 16 ~ 25 (Asker "C")
Valid Length: 218 mm
OD: p11.2 + 0.1 mm
Shaft material: SUM 24L Non-electrolysis Ni. Coating
Shaft OD: p6 mm + 0 / -0.05
Driver: Gear Driver (in the opposing direction of the D/R)
Sponge Density: 0.45 + 0.1 g/m2
Life: 8,000 sheets or more
REGULATING BLADE
Type: Regulating toner layer by pressure
Material: SUS 301 1/2 H CSP t0.08
Valid length: 228mm
Voltage -420V ~ -600V
Regulating edge R value: 0.3 + 0.02mm
Pressure: 42 gf/cm
CHARGING PORTION
Type: Conductive Roller Contact-Charge
Rotary Velocity:179.7 mm/sec
Surface potential: -760 + 70V (based on OPC, N/N cond.)
Residual potential: -130 V or less (initial)
Control Type: Bias PWM Control
Roller material: Conductive elastic roller (Conductive NBR + SBR)
6-12 09/06 PHASER 3428

Structure: Mono layer (Surface UV process)

Resistance: 0.75E+06 ~ 5.0E+06 ohm (N/N cond.)
Hardness: 50 + 3 (Asker A)
Length: 230 mm
OD: p12.0 + 0.05 mm
Shaft Material: SUM-24L + Non-electrolysis Ni Coating
Shaft OD: p6 + 0 / -0.05 mm
Driver: Gear Driver
Pressure: Left:300 gf / Right:350 gf
Roller surface roughness: Ra 1.8 um or less (shaft direction)
Roller life: 8,000 sheets or more
Roler voltage: -1.25 ~ -1.70kV
Engine H/W Specifications

Main PBA
The Main PBA is functions as the bus control, I/O handling, driver, and PC interface. The main
PBA sends the Current Image of Video data to the LSU and manages the conduct of Electropho-
tography for printing.
PHASER 3428 09/06 6-13

Asic(SPGPv3) Block Diagram
Figure 3 Asic(SPGPv3) Block Diagram
6-14 09/06 PHASER 3428

Asic(SPGPv3) Specifications
CPU Core: ARM1020E
32KB instruction cache and 32KB data cache
Operating Frequency
CPU Core: over 300MHz
System Bus: 100MHz
SDRAMC
32Bits Only, 100MHz
5 Banks (Up to 128MB per Bank)
ROMC
4 Banks (Up to 16MB per Bank)
IOC
6 Banks (Up to 16MB per Bank
DMAC
4 Channels
HPVC
Dual/Single Beam
LVDS Pad(VDO, HSYNC)
UART
5 Channels (1 Channel Support DMA Operation)
PCI Controller
32Bits, 33/66MHz
PCI Local Bus Specification rev2.2 Complaint
Host / Agent Mode (Support 4 Devices in Host Mode)
NAND Flash Controller
8/16Bits, H/W EEC Generation
Auto Boot Mode (Using Internal SRAM, 4KB)
MAC
10M/100Mbps
Full IEEE 802.3 Compatibility
Engine Controller
LSU Interface Unit
Step Motor: 2 Channels
PWM: 8 Channels
ADC: 6 Channels
I2C Controller
I2C(S-BUS) Slave Device Support(I2C Version 2.1)
RTC
RTC Core Voltage: 3V
PLL
3 PLL: MAIN, PCI, PVC
Memory
Flash Memory stores the System Program and downloads it through the PC Interface.
Capacity: 32Mb (NAND Flash)
Random Access Time: 10 us (Max)
PHASER 3428 09/06 6-15

Serial Page Access Time: 50ns (Min)

DRAM: Used as Swath Buffer, System Working Memory Area, etc. when printing. Stores
Fonts list which is then compressed into Flash memory on DRAM and used as a PCL font.
Capacity:
Phaser 3428/D: 32Mb(Basic), up to 288Mb (optional)
Phaser 3428/DN: 64Mb(Basic), up to 320Mbyte (optional)
Type: SDRAM 100MHz/133MHz, 16bit
Sensors
Paper Empty Sensor
The Paper empty sensor on the HVPS detects whether the cassette tray is stocked or empty.
MP Sensor
The Paper empty sensor on the HVPS detects whether the MP tray is stocked or empty.
Paper Feed Sensor

When paper passes the feed sensor actuator, it emits a signal notifying the paper feeding state to
the CPU.
Within 1 sec, if the feed sensor does not detect paper after being fed, paper Jam0 occurs.
Paper Exit Sensing

The paper exit sensor detects whether paper has exited the printer.
Cover Open Sensing

The Cover open sensor is located on the HVPS. When the front cover is opened, the +24V supply,
is cut off.
Toner Cartridge Sensing

The CRUM detects the presence of a developer. If the developer is mounted, the sub-CRUM can
read the information from the toner cartridge by contact with the CRUM involved in the toner car-
tridge. If the information of the toner cartridge is invalid, the LCD will display an error message.
SMPS and HVPS

The SMPS supplies DC Power throughout the printer. It receives 110V/220V and converts it to
+5VDC and +24VDC to supply power to components. The HVPS board receives +24V and gen-
erates high voltage for the THV/MHV/Supply/Dev and supplies it to the developer, toner cartridge
and transfer roller.
HVPS (High Voltage Power Supply)

Transfer High Voltage (THV+)
Input Voltage: 24 V DC +/-15%
Output Voltage:
6-16 09/06 PHASER 3428

MAX +5.0KV + 5%,(Duty Variable, no loading)

->1.2KV + 15% (during cleaning, 200 Mega-ohm)
Output Voltage Trigger: 6.5A
Input contrast of the Voltage stability degree:under + 5% (fluctuating input 21.6V~26.4V)
Loading contrast: + 5% or less
Output Voltage Rising Time: 100 ms Max
Output Voltage Falling Time: 100 ms Max
Fluctuating transfer voltage with environmental various: +650 V(Duty 10%) ~ 5 KV (Duty
90%)
Environment Recognition Control Method: The THV-PWM ACTIVE is a transfer active signal.
It detects the resistance by recognizing the voltage value.
Output Voltage Control Method: Transfer Output Voltage is outputted and controlled by
changing Duty of THV/PWM Signal.
10% Duty: +650V
90% Duty: +5KV + 5%
Charge Voltage (MHV)

Input Voltage: 24 V DC +15%
Output Voltage: -1.3KV ~ -1.8KV DC + 50V
Output Loading range: 30 ~ 1000 Mega-ohm
Output Control Signal(MHV-PWM): CPU is HV output when PWM is Low
Cleaning Voltage (THV-)

The (+) Transfer Voltage is not generated because the THV PWM is high controlled.
The (-) Transfer Voltage is generated because the THV-Enable Signal is low controlled.
The output fluctuation range is large because there is no Feedback control.
Developing Voltage (DEV)

Input Voltage: 24 V DC + 15%
Output Voltage: -200V ~ -600V DC + 20 V
Output Voltage Fluctuation range: PWM Control
Input contrast of the output stability degree: + 5% or less
Output Control Signal (BIAS-PWM): the CPU output is a HV output when PWM is low.
Supply
Output Voltage: -400 V ~ -800V DC + 50 V(ZENER using, DEV)
Input contrast of the output stability degree: under + 5%
PHASER 3428 09/06 6-17


Output Control Signal (BIAS-PWM): the CPU is a HV output when PWM is low.
SMPS (Switching Mode Power Supply)

The SMPS supplies voltage throughout the entire printer. It is assembled by an independent mod-
ule, so it is possible common usage. It consists of the SMPS, which supplies the DC power to drive
the system and the AC heater control,which supplies power to the fuser. The SMPS has two out-
put channels which are +5V and +24V.
Input Rated Voltage:
AC 220V ~ 240V
AC 110V ~ 127V
Input Voltage fluctuating range:
220V:AC 198V ~ 264V
110V:AC 99V ~ 135V
Rated Frequency: 50/60 Hz
Frequency Fluctuating range: 47 ~ 63 Hz
Input Current: Under 4.0A / 2.0A
Table 9:
No. Item CH1 CH2 Remark
1 Channel Name +5V +24V
2 Connector Pin CON 35V Pin 11,13,15 CON 324V pin:3,5,7,9
GND pin:12,14, 16 GND pin:4,6,8,10
3 Rated output +5V + 5% (4.75 ~ 5.25V) +24V + 10% (21.6~26.4V)
4 Max. output current 3A 4.4A
5 Peak loading current 3.6A 5.3A 1ms
6 Ripple noise voltage 100mVp-p Under 500mVp-p
7 Maximum output 15W 105.6W
8 Peak output 18W 127.2W 1ms
9 Protection for loading shortage or Shutdown or fuse protection Shutdown or output voltage
overflowing current drop
Power Consumption
Table 10:
1 Stand-by Less than 150W

2 Printing Less than 400W
3 Sleep-mode Less than 11W
Length of Power Cord: 1830 + 50mm

Insulating Resistance: 100 Mega-ohm or more (at DC 500V)
Leaking Current: under 3.5mA
Running Current:
under 40A PEAK (AT 25c, COLD START)
6-18 09/06 PHASER 3428

under 60A PEAK (In other conditions)

Rising Time: within 2Sec
Falling Time: over 20ms
Environment condition
Operating temperature range: 0c ~ 40c
Maintaining temperature range: -25c ~ 85c
Preserving Humidity Condition: 30% ~ 90% RH
Operating atmospheric pressure range: 1atm
EMI Requirement: CISPR,FCC, CE, MIC, C-Tick
Safety Requirement: IEC950, UL1950, CSA950, C-UL, NOM, TUV, Semko, Nemko, iK, CB,
CCC(CCIB), GOST, EPA, Power Save
Fuser AC Control Power

The fuser is supplied with AC power which controls a Triac, a semiconductor switch. The AC pow-
er will activate the Triac whenever it receives the specified signals from the engine. When the
HEATER ON signal is emitted from the engine, the Photo Triac (PC501 LED) then receives and
flashes the voltage. The Triac receives the flashed voltage. The AC current then flows in the coil,
and heat is occurs.
Engine F/W Process Description

Feeding
The drive of the pickup roller in the cassette tray is controlled by a solenoid. The switching of the
solenoid is controlled by the general output port or the external output port.
Transfer
The charge voltage, developer voltage and the transfer voltage are controlled by a PWM (Pulse
Width Modulation). Each output voltage is varies due to PWM duty. The transfer voltage emitted
when paper passes the transfer roller is determined by environment recognition. The resistance
value of the transfer roller changes due to the surrounding environment of the set. The voltage
value which also varies due to the environment, is changed through an AD converter.
Fusing
The temperature change of the heat rollers surface varies with the resistance value through the
thermistor. The resistance value determines how much voltage will be converted into heat to raise
the temperature of the fuser. If the value measured by the thermistor is out of controlling range,
one of the errors below may occur:
Table 11: Fuser Errors
Error Temperature Control Concept
Open Heat Error 90c below for 45 sec during Warm up
Over Heat Error 230c over for 10 sec
Low Heat Error Standby:130 c below for 10 sec
Printing: 35c below for 7 sec at consecutive 2 page printing
PHASER 3428 09/06 6-19

Open Heat Error

This error occurs when a specified temperature is not reached during the warm up process. When
this happens, the engine stops all functions and processes. The engine then informs the error sta-
tus to the main system. An error message is then displayed on the LCD or LED which informs the
user.
Recovery is performed automatically. Maximum heat is supplied to the fuser and a second reading
is taken. When the specified temperature is reached, the printer resumes operation as normal.
Low Heat Error

This error occurs when the temperature is lower than the specified temperature during stand-by,
printing or warm-up mode. When this happens, the engine stops all functions and processes. The
engine then informs the error status to the main system. An error message is then displayed on
the LCD or LED which informs the user.
Recovery is performed automatically. Maximum heat is supplied to the fuser and a second reading
is taken. When the specified temperature is reached, the printer resumes operation as normal.
Over Heat Error

This error occurs whenever the printer temperature is higher than specified. When this happens,
the engine stops all functions and processes. The engine then informs the error status to the main
system. An error message is then displayed on the LCD or LED which informs the user.
Recovery is performed automatically. The heat supply is cut off to the fuser and a second reading
is taken. When the temperature is a degree below the specified temperature, printer resumes op-
eration as normal.
LSU
LSU receives the image data from PVC or HPVC and makes a latent image on the OPC surface.
It uses the dual beam, LD1 and LD2. But the control method of them is the same.
Compared to the single beam, the dual beam has the half of a single beam LSU frequency.
Errors related to LSU are as follows:.
Table 12: LSU Errors
Trouble Failure Analysis
Polygon Motor Error No steady rotation of Polygon Motor
Hsync Error In spite of steady rotation of Polygon Motor, There is no generation of
the Hsync signal
By LReady:
When the printing starts, the engine drives the polygon motor of the LSU. If the motor is
not in a ready status after a specified time has elapsed, the engine flags the error. After
the error is flagged, the engine stops all functions and keeps the error state. The engine
then reports the error status to the main system. The error message is then displayed on
the LCD notifying the user.
By Hsync:
When the polygon motor is ready, the LSU sends out a signal called Hsync which is used
to synchronize each image line. If the engine does not detect consecutive signals for a
fixed time, the engine flags a Hsync error. If this happens, the engine stops all functions
6-20 09/06 PHASER 3428

and keeps the error state. The engine then reports the error status to the main system.
The error message is then displayed on the LCD notifying the user.
LSU Error Recovery:
If the LReady or Hsync error happens, the paper exits out beforehand. The engine mode
is changed to recovery mode and the engine informs the main system of the engine
mode. And the engine checks the LSU error. If the error does not occur, the printing job
will be proceeding.
S/W Descriptions
Overview
The software of the Phaser 3428 system is constructed with:
1. Host software - the application software which operates in Windows and Web Environments.
2. Firmware - An embedded software which controls the printing job.
Architecture
Figure 4 Architecture Diagram

Host Software
1. Driver - Translates received documents to a printing command language. The data is then
transfered onto the spooler.
2. Stand-alone applications - DMS(Document Management System), RCP(Remote Control
Panel), Printer Status Monitor, Network Management in Window system,
3. Web-based-Application - Offers the same functions as stand-alone applications and
RDC(Remote Diagnosis Control) in Web environment.
Firmware
1. Application (Emulation) - Translates data received from the Host to a printing command lan-
guage (PCL, PS, GDI, etc.).
2. Kernel - Controls and manages the whole procedure including control flow and printing jobs
before processing the data to the printer engine.
PHASER 3428 09/06 6-21

Data and Control Flow
Figure 5 Data and Control Flow
Printing interfaces
(1) Parallel or USB Port
During the start of the printing process, the document is converted into PCL string or compressed
GDI bit-map data. The printer driver translates all the graphic data and sends it to the host spooler.
The spooler then directs the data stream to the printer via a parallel or USB port. The printer kernel
receives this data and selects a suitable emulation to process it. When emulation has ended, the
kernel sends the output data to the printer engine using a printer video controller (LSU clock)
which then continues to the developing process.
(2) Network Interface Card
During the start of the printing process, the document is converted into PCL string or compressed
GDI bit-map data. The printer driver translates all the graphic data and sends it to the host spooler.
The network port monitor receives data from the spooler and directs a data stream from the Net-
work Interface Card to the printer kernel. The printer kernel receives this data and selects a suit-
able emulation to process it. When emulation has ended, the kernel sends the output data to the
printer engine using a printer video controller (LSU clock) which then continues to the developing
process.
6-22 09/06 PHASER 3428

GP 3 Operation Panel Overview
Button Function
1. Stop To cancel an operation at any time.
2. Back / Return To return to a previous menu.
3. Status LED Displays the current status of the printer. Refer to GP 11.
4. Menu To enter menu mode.
5. LCD Display Displays the printer status, error messages and menu.
6. Up Arrow To scroll up through selections.
7. OK To confirm a selection.
8. Down Arrow To scroll down through selections.
PHASER 3428 09/06 6-23

GP 4 User Menu
Table 1 shows the map of User settings available in the User mode. Full descriptions of these set-
tings can be found in the user guide.
Settings
Information
This option allows the user to make prints of demo pages, menu maps and printer information. To
access this option, press the menu button and use the arrow buttons to scroll through the menu
until Information appears on the display. Press the OK button and then use the arrow buttons
again to scroll between the options available. Press the OK button to confirm selection. Or, to re-
turn to standby mode, press Back/Return.
Layout
This option allows the user to select different types of copying layouts. To access this option, press
the menu button and use the arrow buttons to scroll through the menu until Layout appears on
the display. Press the OK button and then use the arrow buttons again to scroll between the op-
tions available. Press the OK button to confirm selection. Or, to return to standby mode, press
Back/Return.
Paper
This option allows the user to select the type of paper used, paper size, number of copies and tray
usage. To access this option, press the menu button and use the arrow buttons to scroll through
the menu until Paper appears on the display. Press the OK button and then use the arrow buttons
again to scroll between the options available. Press the OK button to confirm selection. Or, to re-
turn to standby mode, press Back/Return.
Graphic
This option allows the user to adjust the print quality. To access this option, press the menu button
and use the arrow buttons to scroll through the menu until Graphic appears on the display. Press
the OK button and then use the arrow buttons again to scroll between the options available. Press
the OK button to confirm selection. Or, to return to standby mode, press Back/Return.
System setup
This option allows the user to set the menu language, power save times, toner save settings and
run maintenance jobs. To access this option, press the menu button and use the arrow buttons to
scroll through the menu until System Setup appears on the display. Press the OK button and then
use the arrow buttons again to scroll between the options available. Press the OK button to con-
firm selection. Or, to return to standby mode, press Back/Return.
6-24 09/06 PHASER 3428

Emulation
This option allows the user to change the printer language settings. To access this option, press
the menu button and use the arrow buttons to scroll through the menu until Emulation appears
on the display. Press the OK button and then use the arrow buttons again to scroll between the
options available. Press the OK button to confirm selection. Or, to return to standby mode, press
Back/Return.
Network (Phaser 3428/DN only)

This option allows the user to change the network settings. To access this option, press the menu
button and use the arrow buttons to scroll through the menu until Network appears on the display.
Press the OK button and then use the arrow buttons again to scroll between the options available.
Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return.
Table 1: User Menu
Level 1 Level 2 Level 3 Level 4 Level 5
Information Menu Map Print Yes / No
W X Configuration Print Yes / No
Demo Page Print Yes / No
PCL Font List Print Yes / No
PS3 Font List Print Yes / No
EPSON Font Print Yes / No
Layout Orientation Portrait
W X Landscape
Simplex Margin Top Margin [0-250]mm
(0-9.9 inch)
Left Margin [0-164]mm
(0-6.5 inch)
Duplex Off
Long Edge
Short Edge
Duplex Margin Top Margin [0.0-9.9]mm
Left Margin [0.0-9.9]mm
Short Binding [0-22]mm
Long Binding [0-22]mm
PHASER 3428 09/06 6-25

Table 1: User Menu

Paper Copies [1-999]:1
W X Paper Size Letter/Legal/US Folio/
Officio/A4
Paper Type Plain Paper/ Bond/
Transparency / Enve-
lope / Labels / Card-
stock / Preprinted /
Color Paper / Cotton
Paper / Recycled /
Archive / Thick / thin
Paper Source Auto
Tray 1
Tray 2
MP Tray
Manual Tray
Tray Chaining Off
On
Graphic Resolution 600dpi-Normal
W X 1200dpi-Best
Darkness Normal
Light
Dark
Image Enhance Normal
Text Enhance
System Setup Language English / French /
W X Spanish / Portuguese
B. / German / Italian /
Dutch / Russian/
Polish/Hungarian/
Czech/Turkish
Power Save 5 / 10 / 15 / 30 / 60 /
120 min
Auto continue Off
On
Altitude Adj. Plain
High
Auto CR LF
LF+CR
Job Timeout [0-1800]sec:15
Toner Save On / Off
Maintenance Clean Drum
Clean Fuser
Supplies Life
Clear Settings Yes / No
6-26 09/06 PHASER 3428

Table 1: User Menu

Emulation Emulation Type Auto
W X PCL
Postscript
EPSON
IBM ProPrint
Setup PCL Typeface PCL 1-54
Symbol PC8 * / PC8DN / PC850 / PC852 /
PC8TK / CYRILLC / PCCYRIL /
GREEK / ARABIC8 / WIN ARABIC
/ PC869 / FARSI / ISO ARABIC /
PC737 / ROMAN 8 / DESKTOP /
ISO L/1/2/5/6 / MCT EXT / MATH 8
/ MSPUBL / BIFONT / PSMATH /
PSTEXT / VNINTL / VNMATH /
VNUS / WINL30 / WINL 1/2/5/
WINBALT / LEGAL / ISO 4/6/11/
15/17/21/60/69 / PC775/1004
Courier Regular/Dark
Pitch 0.44-99.99
Lines [5-128]:64
PostScript Print PS Error On/Off
EPSON Font SANSERIF/ROMAN
Character Set USA/FRANCE/GERMANY/UK/
DENMARK1/SWEDEN/ITALY/
SPAIN!/JAPAN/NORWAY/
DENMARK2/SPAIN2/LATIN
Character Tab. ITALIC / PC437US / PC850
Pitch 10 / 12 / 17.14 / 20
LPI 6/8
Auto Wrap Off / On
Network TCP/IP DHCP
(Phaser 3428/DN BOOTP
only)
Static IP Address /
W X Subnet Mask /
Gateway
EtherTalk Off / On
Netware Auto / 802.2 / 802.3 /
Ethernet II / SNAP /
Off
Ethernet Speed Auto / 10M Half / 10M
Full / 100M Half /
100M Full
Clear Setting Clear Yes / No
Network Info Print Yes / No
PHASER 3428 09/06 6-27

GP 5 Self Diagnostic Mode

The Self Diagnostic Mode supplies useful functions to check various parts of the engine. It tests
the condition of each device and displays the result of the test on the LCD.
To enter the Self Diagnostic mode:
Press Menu > Stop > Down > Back > Enter > Up in sequence (the buttons must be pressed within
a time limit of 2 seconds). The LCD will display 'Self Diagnostic Mode'.
To enter a lower menu (Sub menu) Press the Enter key.
To exit into an upper menu Press the Back key.
To return to the user menu Press the Stop key.
Diagnostics
Table 1: Self Diagnostic Mode
Main menu Engine Test Remarks
0. Cover Status Front Cover (PL 2) On / Off
Fuser Door (PL 2) On / Off
1. Sensor Status Regi Sensor (PL 7) Without paper / With paper
T1 Feed Sensor (PL 7) Without paper / With paper
Exit Sensor (PL 13) Without paper / With paper
DJam1 Sensor (PL 7) Without paper / With paper
Bypass Empty (PL 9) Empty / Present
T1 Paper Empty (PL 6) Empty / Present
T2 Paper Empty Empty / Present
2. Motor Test Main Mtr. Nor. (PL 10) On / Off
Main Mtr. Slow (PL 10) On / Off
Exit Motor Fwd. (PL 11) On / Off
Exit Mtr Bwd. (PL 11) On / Off
Duplex Mtr Fwd (PL 1) On / Off
Duplex Mtr. Bwd (PL 1) On / Off
T2 Feed Motor On /Off
3. Fan Test Fuser Fan (PL 1) On / Off
Duplex Fan (PL 1) On / Off
4. Clutch / Sol T1 P-up Clutch (PL 7) On / Off
T2 P-up Clutch On / Off
Bypass Clutch (PL 9) On / Off
Regi Clutch (PL 7) On / Off
5. Fuser Ctrl Temp Control (PL 13) On / Off
Fuser Temp. A (PL 13) [XXX}
6. LSU Control LD Power 1 (PL 1) On / Off
LSU Motor (PL 1) On / Off
LSU Motor Rdy (PL 1) On / Off
LSU Hsync (PL 1) On / Off
6-28 09/06 PHASER 3428

Table 1: Self Diagnostic Mode

Main menu Engine Test Remarks
7. DEV Control THV Plus Bias (PL 1) On / Off
THV Minus Bias (PL 1) On / Off
Dev Bias (PL 1) On / Off
MHV Bias (PL 1) On / Off
PHASER 3428 09/06 6-29

GP 6 Clearing Paper Jams
Clearing Paper Jams

When a paper jam occurs, "Paper Jam" appears on the display. Refer to the table below to locate
and clear the paper jam.
Table 1: Paper Jam Error Locations
Error message Location of problem
Paper jam 0 In the paper feed area.
Open/close door
Paper jam 1 Around the toner cartridge
Open / close door
Paper jam 2 In the fuser area or around the toner cartridge.
Check inside
Duplex Jam 0 In the duplex area
Check inside
Duplex Jam 1 In the duplex area
Open/Close Door
To avoid tearing the paper, pull the jammed paper out carefully. Follow the steps below to clear
jams.
In the Paper Feed Area

1. Pull the paper tray open, Figure 1.
Figure 1
6-30 09/06 PHASER 3428

2. Remove the jammed paper by gently pulling it straight out, Figure 2. Make sure all the paper
is properly aligned in Tray 1. If there is any resistance and the paper does not move when you
pull or if you cannot see the paper in this area, go to the section Around the Toner Cartridge.
Figure 2
3. Insert the paper tray into the machine until it snaps into place. Printing automatically resumes.
In tray 2
1. Pull tray 2 open.
2. Remove the jammed paper from the printer, Figure 3. If paper cannot be removed when
pulled, go to step 3.
Figure 3
3. Pull tray 1 open halfway.
PHASER 3428 09/06 6-31

4. Pull the paper vertically, Figure 4.
Figure 4
5. Insert the cassette tray into the machine until it snaps into place. Printing automatically
resumes.
In the MP tray
1. If the paper does not feed properly into the machine, pull the paper out of the printer, Figure
5.
Figure 5
2. Open and close the front cover to resume printing.
6-32 09/06 PHASER 3428

Around the Toner Cartridge

1. Open the front cover and lightly push down on the cartridge then pull to take it out, Figure 6.
Figure 6
2. Remove the jammed paper by gently pulling it straight out, Figure 7.
Figure 7
3. Replace the toner cartridge and close the front cover. Printing automatically resumes.
In the Paper Exit Area

1. Open and close the front cover. The paper will automatically be ejected from the printer.
2. Gently pull the paper out of the output tray, Figure 8. If the jammed paper is not visible or is
difficult to pull out, go to step 3.
Figure 8
3. Open rear cover.
PHASER 3428 09/06 6-33

4. If the jammed paper is visible, depress the pressure lever on both sides and remove paper,
Figure 9. If the paper is still not visible, go to step 5.
Figure 9
5. Release the blue strap and the rear cover stopper. Fully open the rear cover, Figure 10.
Figure 10
6. Unfold the duplex guide, Figure 11.
Figure 11
6-34 09/06 PHASER 3428

7. Push the fuser lever from left to right and open the fuser door, Figure 12.
CAUTION
The fuser area is hot. Take care when removing paper from the machine.
Figure 12
8. Pull the jammed paper out. If the paper is difficult to remove, depress the pressure lever on
both sides to ease the removal of the paper, Figure 13.
Figure 13
9. Return lever, door, stopper and guide to their original positions.
10. Close the rear cover. Printing resumes automatically.
PHASER 3428 09/06 6-35

In the duplex unit

Note: Make sure the duplex unit is installed correctly. Incorrect installation will result paper jams.
Duplex Jam 0
1. Remove the duplex unit from the printer, Figure 14.
Figure 14
2. Remove the jammed paper from the duplex unit, Figure 15.
Figure 15
3. If the jammed paper is not in the duplex unit, check the bottom of the printer, Figure 16.
Figure 16
6-36 09/06 PHASER 3428

Duplex jam 1
1. Open the rear cover
2. Unfold the duplex guide, Figure 17.
Figure 17
3. Remove the jammed paper, Figure 18.
Figure 18
Tips for avoiding paper jams

Using correct media types will prevent paper jams from happening
Ensure paper guides are positioned correctly
Do not overload tray
Flex or fan paper before loading
Do not remove paper from the tray while machine is printing
Do not use creased, damp or highly curled paper
Do not mix paper types in a tray
PHASER 3428 09/06 6-37

If paper jams occur frequently when using A5 sized paper, load the paper with the long edge fac-
ing the front, Figure 19. Remember to set the page orientation to be rotated by 90 degrees in the
printer properties window.
Figure 19
6-38 09/06 PHASER 3428

GP 7 Download & Reset F/W

Table 1: Download & Reset F/W
Firmware downloading methods
Normal Downloading LED Panel 1. In Dos, type "Usblist2 [Rom file name]" then press
method Enter.
2. The status and toner save LED will blink slowly.
3. When download is complete, the printer will auto-
matically reboot and the warm up process will begin.
LCD Panel 1. In Dos, type "Usblist2 [Rom file name]" then press
Enter.
2. The LCD will prompt a "Flash Upgrade..." message.
3. The LCD will then display a "Update Image Please
Wait..." message.
4. When download is complete, the printer will be auto-
Boot Download Method LED Panel 1. Power on the Printer while simultaneously pressing
the Stop key.
2. In Dos, type "Usblist2 [Rom file name]"and press
Enter.
3. The status and toner save LED will blink slowly.
4. When download is complete, the printer will auto-
LCD Panel 1. Power on the Printer while simultaneously pressing
the Stop key.
2. Press the Stop key when the message "Download
Mode Press Stop key" is prompt.
3.Verify the message "Download Mode Please send
IMG..."
4. When the message Download Mode Please send
IMG... is displayed, type "Usblist2 [Rom file name]" in
DOS and Press Enter
5. A "Update Image Please Wait..."message will be
displayed.
6.When download is complete, the printer will automat-
ically reboot and the warm up process will begin.
Reset method
LED Panel 1. The LCD will display a "Update Image Please
Wait..." message.
2. The LED status will blink slowly. When the LED sta-
tus begins to blink faster, print out a configuration
page.
3. Check the OS version and total page value is "0"
4. Manually reboot the printer.
LCD Panel 1. The LCD will display a "Update Image Please
Wait..." message.
2.When the LCD displays a Ready message, print
out a configuration page.
3. Check the OS version and total page value is "0"
4. Manually reboot the printer.
PHASER 3428 09/06 6-39

GP 8 Consumables and Replacement Parts

The cycle period outlined below is a general guideline for maintenance. The example list is for an
average usage of 50 transmitted and received documents per day. Environmental conditions and
actual use will vary these factors. The cycle period given below is for reference only.
Table 1: CRU Lifespans
Replacement Cycle
Pickup Roller 150,000 pages
Transfer Roller 70,000 pages
Fuser 80,000 pages
Toner Cartridge Original 4,000 pages Replacement 8,000 pages
6-40 09/06 PHASER 3428

GP 9 Tools
The following tools are recommended.
DVM (Digital Volt Meter) Cleaning Equipment

Standard: Indicates more than 3 digits. Standard: An IPA (Isopropyl Alcohol) dry wipe tissue or
a gentle neutral detergent and lint-free cloth.
Driver Vacuum Cleaner

Standard: "-" type, "+" type (M3 long, M3
short, M2 long, M2 short).
Spring Hook
Standard: For general use
Tweezers
Standard: For general home use, small type.
Software (Driver) installation CD ROM
Cotton Swab
Standard: For general home use, for medical
service.
PHASER 3428 09/06 6-41

GP 10 Acronyms and Abbreviations

The table below explains the abbreviations and acronyms used in this service manual. Where ab-
breviations or acronyms are used in the text please refer to this table.
Table 1: Acronyms and Abbreviations

Abbreviations Explanation
AP Access Point
AC Alternating Current
APC Auto Power Control
ASIC Application Specific Integrated Circuit
BIOS Basic Input Output System
BLDC Brush-less Direct Current
CN connector
CON connector
CPU Central Processing Unit
dB decibel
dbA decibel A
dBM decibel milliwatt
DC direct current
DCU Diagnostic Control Unit
DPI Dot Per Inch
DRAM Dynamic Random Access Memory
DVM Digital Voltmeter
ECP Enhanced Capability Port
EDC Embedded Diagnostic control
EEPROM Electronically Erasable Programmable Read Only Memory
EMI Electro Magnetic Interference
EP electrophotographic
EPP Enhanced Parallel Port
FPOT First Printout Time
F/W firmware
GDI graphics device interface
GND ground
HBP Host Based Printing
HDD Hard Disk Drive
H/H High temperature and high humidity
HV high voltage
HVPS High Voltage Power Supply
I/F interface
I/O Input and Output
IC integrated circuit
IDE Intelligent Drive electronics or Embedded Drive Electronics
IEEE Institute of Electrical and Electronics Engineers. Inc.
IPA Isopropy Alcohol
IPM Images Per Minute
6-42 09/06 PHASER 3428

Table 1: Acronyms and Abbreviations

Abbreviations Explanation
LAN local area network
lb pound(s)
LBP Laser Beam Printer
LCD Liquid Crystal Display
LED Light Emitting Diode
LIU Line Interface Unit
L/L Low temperature and low humidity
LSU Laser Scanning Unit
MB megabyte
MHz megahertz
MP Multi Purpose
NIC Network Interface Card
N/N Normal temperature and normal humidity
NVRAM nonvolatile random access memory
OPC Organic Photo Conductor
OPE Operate Panel Equipment
PBA Printed Board Assembly
PCL Printer Command Language, Printer Control Language
PDL Page Description Language
PPM Page Per Minute
PPS Pulse Per Second
PS Post Script
PTL Pre-Transfer Lamp
PWM Pulse Width Modulation
Q-PID Quick Printer Initiating Device
Qty quantity
RAM Random Access Memory
ROM Read Only Memory
SCF Second Cassette Feeder
SMPS Switching Mode Power Supply
Spool Simultaneous Peripheral Operation Online
SW switch
sync synchronous or synchronization
USB Universal Serial Bus
WECA Wireless Ethernet Compatibility Alliance
PHASER 3428 09/06 6-43

GP 11 Selecting printer locations

Leave enough room to open the printer trays, covers, and allow for proper ventilation.
Provide the proper environment:
- A firm, level surface
- Away from the direct airflow of air conditioners, heaters, or ventilators
- Free of extreme fluctuations of temperature, sunlight, or humidity
- Clean, dry, and free of dust
Figure 1
6-44 09/06 PHASER 3428

GP 12 Sample Test Pattern

The sample pattern shown below is the standard test pattern used in the factory.
The life of the print cartridge, developer cartridge and printing speed are measured with the pat-
tern shown below of 5% area coverage. The pattern is shown at approximately 70% of actual size.
A4 ISO 19752 Standard Pattern
Figure 1 A4 ISO 19752 Standard Pattern
PHASER 3428 09/06 6-45

GP 13 Restriction of Hazardous Substances (RoHS)
Purpose
To give information on the RoHS Directive.
The RoHS Directive restricts the use of certain hazardous substances in electrical and electronic
equipment. It applies to equipment placed in the European Union (EU) market. The directive takes
effect from 1st July 2006.
Note: Currently these restrictions are only for the European Union (EU) market and some
associated countries. For more information go to www.Xerox.com.
The hazardous substances are:

Lead (Pb)
Mercury (Hg)
Cadmium (Cd)
Hexavalent Chromium (Cr 6+, Cr [VI])
Polybrominated Diphenyl Ethers (PBDEs)
Polybrominated Biphenyls (PBBs)
Identification of a RoHS Compliant Machine

Xerox will maintain a central list of RoHS compliant machines.
This general procedure is for information only. All Phaser 3428 machines are RoHS compliant.
6-46 09/06 PHASER 3428

GP 14 Service Log
Service Log
Use the service log to record all service procedures.
PHASER 3428 09/06 6-47

6-48 09/06 PHASER 3428

Wiring Diagrams
7. Wiring Data
WD 1 PJ Locations.....................................................................................................................7-3
WD 2 Connection Diagram (1/2) ................................................................................................7-4
WD 3 Connection Diagram (2/2) ................................................................................................7-5
WD 4 Main PBA (1/12) ...............................................................................................................7-6
WD 5 Main PBA (2/12) ...............................................................................................................7-7
WD 6 Main PBA (3/12) ...............................................................................................................7-8
WD 7 Main PBA (4/12) ...............................................................................................................7-9
WD 8 Main PBA (5/12) .............................................................................................................7-10
WD 9 Main PBA (6/12) .............................................................................................................7-11
WD 10 Main PBA (7/12) ...........................................................................................................7-12
WD 11 Main PBA (8/12) ...........................................................................................................7-13
WD 12 Main PBA (9/12) ...........................................................................................................7-14
WD 13 Main PBA (10/12) .........................................................................................................7-15
WD 14 Main PBA (11/12) .........................................................................................................7-16
WD 15 Main PBA (12/12) .........................................................................................................7-17
WD 16 OPE LCD......................................................................................................................7-18
WD 17 OPE LED......................................................................................................................7-19
WD 18 SMPS 110V (1/4) .........................................................................................................7-20
WD 19 SMPS 220V (2/4) ........................................................................................................7-21
WD 20 HVPS (1/3) .................................................................................................................7-22
WD 21 HVPS (2/3) ..................................................................................................................7-23
WD 22 HVPS (3/3) ...................................................................................................................7-24
WD 23 System Block Diagram .................................................................................................7-25
PHASER 3428 09/06 7-1

Wiring Diagrams
7-2 09/06 PHASER 3428

Wiring Diagrams
WD 1 PJ Locations
Figure 1
PHASER 3428 09/06 7-3

Wiring Diagrams
WD 2 Connection Diagram (1/2)
Figure 2
7-4 09/06 PHASER 3428

Wiring Diagrams
WD 3 Connection Diagram (2/2)
Figure 3
PHASER 3428 09/06 7-5

Wiring Diagrams
WD 4 Main PBA (1/12)
Figure 4
7-6 09/06 PHASER 3428

Wiring Diagrams
Figure 5
PHASER 3428 09/06 7-7

Wiring Diagrams
Figure 6
7-8 09/06 PHASER 3428

Wiring Diagrams
Figure 7
PHASER 3428 09/06 7-9

Wiring Diagrams
Figure 8
7-10 09/06 PHASER 3428

Wiring Diagrams
Figure 9
PHASER 3428 09/06 7-11

Wiring Diagrams
Figure 10
7-12 09/06 PHASER 3428

Wiring Diagrams
Figure 11
PHASER 3428 09/06 7-13

Wiring Diagrams
Figure 12
7-14 09/06 PHASER 3428

Wiring Diagrams
Figure 13
PHASER 3428 09/06 7-15

Wiring Diagrams
Figure 14
7-16 09/06 PHASER 3428

Wiring Diagrams
Figure 15
PHASER 3428 09/06 7-17

Wiring Diagrams
WD 16 OPE LCD
Figure 16
7-18 09/06 PHASER 3428

Wiring Diagrams
WD 17 OPE LED
Figure 17
PHASER 3428 09/06 7-19

Wiring Diagrams
WD 18 SMPS 110V
Figure 18
7-20 09/06 PHASER 3428

Wiring Diagrams
WD 19 SMPS 220V
Figure 19
PHASER 3428 09/06 7-21

Wiring Diagrams
WD 20 HVPS (1/3)
Figure 20
7-22 09/06 PHASER 3428

Wiring Diagrams
WD 21 HVPS (2/3)
Figure 21
PHASER 3428 09/06 7-23

Wiring Diagrams
WD 22 HVPS (3/3)
Figure 22
7-24 09/06 PHASER 3428

Wiring Diagrams
WD 23 System Block Diagram
Figure 23
PHASER 3428 09/06 7-25

Wiring Diagrams
7-26 09/06 PHASER 3428

x APPENDIX A: Health & Safety Incident Report Involving a Xerox Product
Page 1 of 2
Customer Identification
Customer Name: Name of Customer Contact Person:
Address: E-mail: Telephone :

Fax :
Customer Service Engineer Identification

Name: Employee : Pager :
Location: Phone :
Details of Incident
Date Of Incident (mm / dd / yr):
Description Of Incident: (Check all that apply)
Excessive Smoke
Describe quantity and duration of smoke:
Fire with open flames seen

Electric shock to operator or service representative
Physical injury/illness to operator or service representative
Describe:
Other
Describe:
Any damage to customer property? No Yes Describe:
Did external emergency response provider(s) such as fire department, ambulance, and etc. respond?
No Yes Identify: (ie, source, names of individuals)
Apparent cause of incident (identify part that is suspect to be responsible for the incident)
Preliminary actions taken to mitigate incident:
Form EH&S-700 (08Nov2000)

x Page 2 of 2
Product Description
Model No. or Product name:
Product Serial : Serial Number(s) of Accessory (ies):
Installation Date: Total Copy Meter:
Date of last service maintenance:
List damaged and affected part(s) of the machine by description and part number:
Description Part Number
Location of product and affected part(s):
Individual Providing Notification

Name: Title: Telephone Number:
Organization: E-Mail:
Mailing Address: Date Report Submitted:
Instructions: E-mail or fax this completed form to EH&S:
For incidents in Xerox Europe and Developing Markets East

(Middle East, Africa, India, China, and Hong Kong)
please e-mail: Elaine.Grange@gbr.xerox.com or fax: +44 (0) 1707 35 3914 [intelnet 8*668 3914]
Note: - If you fax this form, please also send original by internal mail
For incidents in North America and Developing Markets West

(Brazil, Mexico, Latin American North and Latin American South)
please e-mail: Doris.bush@usa.xerox.com or fax 585-422-6449 [Intelnet 8*222-6449]
Form EH&S-700 (08Nov2000)

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Service Manual

Global Knowledge & Language Services,

P.O. Box 17,

Welwyn Garden City,

AL7 1BU, England.

Copyright 2006 by Xerox Ltd.

09/06 PHASER 3428

1. Service Call Procedures

2. Repair Analysis Procedures

PHASER 3428 09/06 i

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ii 09/06 PHASER 3428

Warnings, Cautions and Notes

Note: A note is used where it is essential to highlight a procedure, practice, condition or

PHASER 3428 09/06 iii

CAUTION - INVISIBLE LASER RADIATION

Caution for safety

Electric Shock and Fire Safety Precautions

iv 09/06 PHASER 3428

PHASER 3428 09/06 v

Assembly / Disassembly Precautions

vi 09/06 PHASER 3428

Releasing Plastic Latches

Disregarding this warning may cause bodily injury

PHASER 3428 09/06 vii

viii 09/06 PHASER 3428

Toner Cartridge Service

Precautions on Safe-keeping of Toner Cartridge

Service Life of Toner Cartridge

Standard of guarantee for consumable parts.

How to identify a refilled toner cartridge.

PHASER 3428 09/06 ix

Health and Safety Incident Reporting

x 09/06 PHASER 3428

Responsibilities for Resolution:

PHASER 3428 09/06 xi

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xii 09/06 PHASER 3428

1. Service Call Procedures

SCP 1 Service Call Actions .......................................................................................................1-3

PHASER 3428 09/06 1-1

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1-2 09/06 PHASER 3428

SCP 1 Service Call Actions

1. Take note of symptoms or error messages.

PHASER 3428 09/06 1-3

SCP 2 Final Actions

1-4 09/06 PHASER 3428

2. Status Indicator RAPs

1 Initial Checks RAP ..................................................................................................................2-3

PHASER 3428 09/06 2-1

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2-2 09/06 PHASER 3428

1 Initial Checks RAP

Basic Check List

2. Check the OPE Assembly.

PHASER 3428 09/06 2-3

Table 2: Error Messages

3. Check the Paper Path

2-4 09/06 PHASER 3428

4. Print a test page.

5. Check the Print Quality.

6. Check consumables (toner etc.).