Careers in Poland 2017/2018

Careers in Poland
EDITION 2017/18 WWW.CAREERSINPOLAND.COM
POLAND
A GOOD DIRECTION
FOR YOUR CAREER
INSIDE
STEP BY STEP
GET TO KNOW POLAND
POLISH LABOUR MARKET

SECURE YOUR DREAM JOB NOW
SPECIAL REPORT
ADVANCED BUSINESS
PROCESSES IN POLAND
At HEINEKEN Krakw, we are looking for Finance & Accounting professio-
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every country around the globe and is the worlds most valuable interna-
tional premium beer brand. Our company is present in over 70 countries,
operates more than 160 breweries and markets more than 250 brands.
If you want to work for a leading global company, that has passion for its
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the right choice for you.
Taste the atmosphere:

HEINEKEN Krakw
HEINEKEN Global Shared Services Sp. z o.o.

Opolska 100
31-323 Krakw
GO TO
JOBS.KRAKOW.HEINEKEN.COM
Table of contents
4 Editorial
5 Find your language
6 Choose Poland
6 Poland in gures
7 Poland & Europe
8 Your Polish to-do list
10 Your must-eats: Polish food
11 Advanced Business Processes in Poland

12 From BPO to KPO
15 Less complex processes call for more innovation
17 IT solutions & knowledge transfer
19 Global innovation born in Poland
22 CoEs dedication to a narrow eld
24 R&D&I: Poland in innovation race
26 Employee proles
28 Polands innovation landscape
30 Knowledge transfer: universities & business
33 Student organisations
35 First steps
36 Accommodation tips
38 Food prices
39 Prices of services
40 5 steps to your legal stay
42 Bank account
43 Medical insurance for foreigners
Publisher: 44 Mobile phones
45 Public transport
MBE group Sp. z o.o. 46 Bank holidays in 2018
ul. Kraszewskiego 10/3
30-110 Krakw, Poland 47 Company presentations
48 Citi Service Center Poland
51 Diebold Nixdorf
Sales inquiries: 54 International Paper
57 Shell Business Operations
sales@careersinpoland.com
60 Arla Global Shared Services
60 Arvato Bertelsmann
Editorial team: 61 Barry Callebaut
61 Becton Dickinson
Editor-in-chief: Ewelina Nurczyk
62 Conduent Poland
Project Manager: Szymon Ksikiewicz 62 CSS Corp
Articles: Ewelina Nurczyk 63 Deloitte CE Business Service Center
63 Fujitsu
Design & DTP: Micha Zikowski | www.gdstudio.pl 64 Fresenius Kabi
64 Fresenius Medical
The Editorial Team is not responsible for any content of 65 Groupon
65 H&M Customer Service
employers and cities presentations and advertisements. 66 HEINEKEN
The Editorial Team does not return unsolicited materials 66 IKEA Business Service Center
and it reserves the right to edit the submitted texts. The 67 Wipro IT Services Poland
67 XL Catlin
accuracy of legal advice is not warranted or guaranteed.
None of the parts of this publications can be used or 68 City presentations
70 Katowice
published without the publishers consent. All data was
71 Krakw
collected in April-September 2017 unless stated otherwise. 72 d
73 Pozna
74 Rzeszw
75 Szczecin
76 Trjmiasto
77 Warszawa
78 Wrocaw
Careers in Poland 2017/18 www.CareersinPoland.com 3

It is with great pleasure that I open the fourth annual edition
of our Careers in Poland guidebook. As in the previous years,
our team have strived to deliver the best quality information
on promising career prospects, your relocation to Poland,
and adjusting to living in a new country.
Last year we focused on the IT sector ourishing in the very

heart of Central Europe, in Poland. This time we want to stress
the advancement that has occurred over the last few years
in Polish business centres in general, evolving from out-
sourcing processes into more elaborate mechanisms. Now
the abundance of knowledge-based organisations already
operating in Poland or eyeing this perspective is truly over-
whelming. Our goal was to draw your attention to diverse
possibilities awaiting foreigners willing to gain professional
experience in international business centres all over Poland.
Multilingual employees are as usual of special interest to us

and we try to point native and uent speakers of foreign
languages in the direction of jobs and other opportunities
awaiting them in this welcoming country. This is why we
include tips on daily life in Poland, basic legal advice and
provide company and city presentations.
Whether you are an exchange student, a tourist backpacking

across Europe or a professional looking for new challenges,
we hope you will nd our magazine useful and come back
for more either in the next issue of our guidebook or online.
Enjoy your read!

Ewelina Nurczyk, editor-in-chief
Get in touch with us via:

hello@careersinpoland.com
www.facebook.com/careersinpoland
www.CareersinPoland.com
4 Careers in Poland 2017/18 www.CareersinPoland.com

FIND YOUR LANGUAGE
FIND COMPANIES LOOKING FOR PEOPLE

WHO SPEAK YOUR NATIVE LANGUAGE
Do you speak English? That is perfect, as international companies in Poland want to hire
people uent in English. Apart from that, however, they search for talented individuals
with other languages, too. The list below presents different languages and companies
that are particularly interested in those multilingual employees.
ALBANIAN Diebold Nixdorf (p. 51) ITALIAN International Paper (p. 54)
Deloitte CE Business Services Center (p. 63) Fujitsu (p. 63) Arvato Bertelsmann (p. 60) Shell Business Operations (p. 57)
IKEA BSC (p. 66) Barry Callebaut (p. 61)
ARABIC Shell Business Operations (p. 57) Becton Dickinson (p. 61) SERBIAN
Arvato Bertelsmann (p. 60) Wipro IT Services Poland (p. 67) Conduent Poland (p. 62) Fresenius Medical Care (p. 64)
CSS Corp (p. 62) CSS Corp (p. 62) HEINEKEN (p. 66)
Shell Business Operations (p. 57) FRENCH Diebold Nixdorf (p. 51)
Arla Global Shared Services (p. 60) Fresenius Kabi (p. 64) SLOVAK
BULGARIAN Arvato Bertelsmann (p. 60) Fresenius Medical Care (p. 64) Arvato Bertelsmann (p. 60)
Deloitte CE Business Services Center (p. 63) Barry Callebaut (p. 61) Fujitsu (p. 63) Deloitte CE Business Services Center (p. 63)
Fujitsu (p. 63) Becton Dickinson (p. 61) Groupon (p. 65) Diebold Nixdorf (p. 51)
H&M Customer Service (p. 65) Conduent Poland (p. 62) HEINEKEN (p. 66) Fresenius Medical Care (p. 64)
HEINEKEN (p. 66) CSS Corp (p. 62) IKEA BSC (p. 66) H&M Customer Service (p. 65)
Shell Business Operations (p. 57) Diebold Nixdorf (p. 51) International Paper (p. 54) HEINEKEN (p. 66)
Fresenius Kabi (p. 64) Shell Business Operations (p. 57) IKEA BSC (p. 66)
CROATIAN Fresenius Medical Care (p. 64) XL Catlin (p. 67) Shell Business Operations (p. 57)
Deloitte CE Business Services Center (p. 63) Fujitsu (p. 63)
Fresenius Medical Care (p. 64) Groupon (p. 65) LATVIAN SLOVENIAN
HEINEKEN (p. 66) HEINEKEN (p. 66) Wipro IT Services Poland (p. 67) Deloitte CE Business Services Center (p. 63)
H&M Customer Service (p. 65) IKEA BSC (p. 66) Fujitsu (p. 63)
Shell Business Operations (p. 57) International Paper (p. 54) LITHUANIAN Shell Business Operations (p. 57)
Shell Business Operations (p. 57) Deloitte CE Business Services Center (p. 63)
CZECH XL Catlin (p. 67) Wipro IT Services Poland (p. 67) SPANISH
Arvato Bertelsmann (p. 60) Arla Global Shared Services (p. 60)
Barry Callebaut (p. 61) GERMAN NORWEGIAN Arvato Bertelsmann (p. 60)
Becton Dickinson (p. 61) Arla Global Shared Services (p. 60) Conduent Poland (p. 62) Barry Callebaut (p. 61)
Deloitte CE Business Services Center (p. 63) Arvato Bertelsmann (p. 60) Diebold Nixdorf (p. 51) Becton Dickinson (p. 61)
Diebold Nixdorf (p. 51) Barry Callebaut (p. 61) Fresenius Kabi (p. 64) Conduent Poland (p. 62)
Fresenius Kabi (p. 64) Becton Dickinson (p. 61) IKEA BSC (p. 66) CSS Corp (p. 62)
Fresenius Medical Care (p. 64) Conduent Poland (p. 62) Shell Business Operations (p. 57) Diebold Nixdorf (p. 51)
Fujitsu (p. 63) CSS Corp (p. 62) Wipro IT Services Poland (p. 67) Fresenius Kabi (p. 64)
H&M Customer Service (p. 65) Deloitte CE Business Services Center (p. 63) XL Catlin (p. 67) Fresenius Medical Care (p. 64)
HEINEKEN (p. 66) Diebold Nixdorf (p. 51) Fujitsu (p. 63)
IKEA BSC (p. 66) Fresenius Kabi (p. 64) PORTUGUESE Groupon (p. 65)
Shell Business Operations (p. 57) Fresenius Medical Care (p. 64) Arvato Bertelsmann (p. 60) HEINEKEN (p. 66)
Wipro IT Services Poland (p. 67) Fujitsu (p. 63) Becton Dickinson (p. 61) IKEA BSC (p. 66)
Groupon (p. 65) Conduent Poland (p. 62) International Paper (p. 54)
DANISH HEINEKEN (p. 66) Diebold Nixdorf (p. 51) Shell Business Operations (p. 57)
Arla Global Shared Services (p. 60) IKEA BSC (p. 66) Fresenius Kabi (p. 64) Wipro IT Services Poland (p. 67)
Conduent Poland (p. 62) International Paper (p. 54) Fresenius Medical Care (p. 64) XL Catlin (p. 67)
Diebold Nixdorf (p. 51) Shell Business Operations (p. 57) Fujitsu (p. 63)
Fresenius Kabi (p. 64) Wipro IT Services Poland (p. 67) HEINEKEN (p. 66) SWEDISH
IKEA BSC (p. 66) XL Catlin (p. 67) IKEA BSC (p. 66) Arla Global Shared Services (p. 60)
Wipro IT Services Poland (p. 67) Shell Business Operations (p. 57) Becton Dickinson (p. 61)
GREEK Diebold Nixdorf (p. 51)
DUTCH Fujitsu (p. 63) ROMANIAN Fresenius Kabi (p. 64)
Arla Global Shared Services (p. 60) HEINEKEN (p. 66) Conduent Poland (p. 62) IKEA BSC (p. 66)
Arvato Bertelsmann (p. 60) Diebold Nixdorf (p. 51) Deloitte CE Business Services Center (p. 63) Shell Business Operations (p. 57)
Barry Callebaut (p. 61) Diebold Nixdorf (p. 51) Wipro IT Services Poland (p. 67)
Becton Dickinson (p. 61) HUNGARIAN Fresenius Medical Care (p. 64) XL Catlin (p. 67)
CSS Corp (p. 62) Arvato Bertelsmann (p. 60) H&M Customer Service (p. 65)
Diebold Nixdorf (p. 51) Becton Dickinson (p. 61) HEINEKEN (p. 66) TURKISH
Fresenius Kabi (p. 64) Conduent Poland (p. 62) Conduent Poland (p. 62)
Fujitsu (p. 63) Deloitte CE Business Services Center (p. 63) RUSSIAN Diebold Nixdorf (p. 51)
HEINEKEN (p. 66) Diebold Nixdorf (p. 51) Arvato Bertelsmann (p. 60) Fresenius Medical Care (p. 64)
IKEA BSC (p. 66) Fresenius Kabi (p. 64) Becton Dickinson (p. 61) H&M Customer Service (p. 65)
International Paper (p. 54) Fresenius Medical Care (p. 64) Conduent Poland (p. 62) International Paper (p. 54)
Shell Business Operations (p. 57) Fujitsu (p. 63) CSS Corp (p. 62) Shell Business Operations (p. 57)
Wipro IT Services Poland (p. 67) H&M Customer Service (p. 65) Diebold Nixdorf (p. 51)
XL Catlin (p. 67) HEINEKEN (p. 66) Fujitsu (p. 63) UKRAINIAN
IKEA BSC (p. 66) H&M Customer Service (p. 65) Arvato Bertelsmann (p. 60)
FINNISH Shell Business Operations (p. 57) HEINEKEN (p. 66) CSS Corp (p. 62)
Arla Global Shared Services (p. 60) IKEA BSC (p. 66) Diebold Nixdorf (p. 51)
Conduent Poland (p. 62) Fujitsu (p. 63)
Disclaimer: Languages are assigned to one country ag only, e.g. German is represented by the German ag, not the Austrian or Swiss one.

CHOOSE POLAND
POLAND
IN FIGURES
CAPITAL CITY
WARSZAWA OR WARSAW FOREIGNERS
IN ENGLISH
It is home to 1.6 million 234,000 PEOPLE
people who hold a residence
permit (data excluding
visa holders).
BUSINESS
1,000 CENTRES
There are over
1,000 BPO/SSC/KPO
centres in Poland and
the number is bound
to grow.
POPULATION
38.4 MILLION CITIZENS
And among Poles there
are more women
than men.
CURRENCY
1 ZOTY = 100 GROSZY TIME ZONE
It means golden CENTRAL EUROPEAN TIME
in English It alternates between UTC+1
(standard) and UTC+2
(daylight saving
winter time).

CHOOSE POLAND
POLAND
&EUROPE
1051
years since being
13
years since Poland
recognised as a proper accessed the European
European country Union in 2004
78,547
Europeans have
legalised their stay
in Poland in 2017 so far
9th
largest country
in Europe in terms
of geographical area
1st
state in Europe to
4th
biggest number of
20
years till Poland converges
adopt a democratic graduates with back- gender pay gap (already
constitution in 1791 ground in IT and science lower than in most EU states)

CHOOSE POLAND
When in Rome, do as the Romans do goes the ancient saying.

If you want to mingle in with the Polish crowd, how do you do that?
We have a list of activities that will make you feel at home
in Poland and give you the ultimate Polish experience!
3
3
3
Trace back medieval times
Follow the routes of medieval castles
scattered all around Poland, full of glorious
Swim in the Baltic Sea garments, weapons and historical treasures.
Tired of clich tropical destinations? Polands On top of that, Poles love reenacting knight
Watch ski-jumping shoreline provides a lot of lovely seaside spots,
many of them still undiscovered by foreigners.
tournaments and historical battles. You can
Ski-what? If youve never heard about this be sure to stumble upon some sort of jousting
discipline, Poles will broaden your horizons. By the Baltic Sea, you can enjoy sandy beaches event every summer, and Malbork should be
Ski-jumping has been a Polish national sport with amazing dunes, without the risk of on top of your list if youre into that stuff!
for yearss now and contests attract vast heatstroke, although the temperatures
h
numberss of viewers, both live and on TV. do rise from time to time.
is
You will become a fan in no time!
Your Pol
3 3 3
Survive the Polish winter Hunt for dwarfs Eat at bar mleczny
Brace yourself youre coming to Poland! A few decades back, milk bars (in Polish:
If you come from continental Europe, especially KP9TQECY bar mleczny) used to be popular for
KVUEGPVTCNRCTV[QWUJQWNFDGPG1VJGTVJCP This foreigner-friendly city has a lovely magnet providing the working people with
that, heavy snowfalls and freezing temperatures, for tourists: over 300 bronze dwarfs hidden in traditional Polish comfort foods.
that occasionally do occur in Poland, may take its picturesque streets and squares. The city is Now, in the age of their renaissance,
you by surprise. But is there really much to worry beautiful itself, but hunting for the dwarfs with [QWYKNNPFRGQRNGQHCNNYCNMUQHNKHG
about? Not if you buy some warm clothes the use of special maps or mobile apps makes enjoying pierogi, other dumplings
and stock up your freezer. sightseeing even more exciting. or traditional Polish soups there.

CHOOSE POLAND
3
3
3
9CVEJNOU
with voiceover
Follow Chopin If you turn the TV on, you wont get subtitles
in Warszawa QTFWDDKPIKPPQP2QNKUJNOUDWVCPKPVGTGUVKPI
Experience Although Fryderyk Chopins last name comes
mix of the original sound track and a deadpan
voice of a reader. This kind of voiceover trans-
from his French father, the composer considered
communist Poland himself Polish, which had a huge impact on
lation is not very popular outside Central and
Eastern Europe. It certainly takes time getting
Polands communist past is now long gone, his music. He spent half of his life in Warszawa
however, there are still some places left that used to and the hatred towards it is widespread,
and nowadays you can still follow his footsteps but nonetheless it prevails on telly.
feel the same as they did a few decades back in the Polish capital city. Along with Maria
the Palace of Culture and Science, Nowa Huta 5MQFQYUMC%WTKG%JQRKPTGOCKPUQPG
district in Krakw or simply high-rise buildings
t
of the most famous Varsovians.
in many Polish cities. Watch out for them
is
and have a free history lesson.
to-do l
3 3 3
Have fun on Find your favourite type Listen to live
Wet Monday QHMKGDCUC highlander bands
You can insert here any weird Polish -KGDCUC (a broad term for various Polish sausag- This obviously goes well with ski-jumping.
celebration, too! Wet Monday is right after Easter, es) is a good representation of the abundance Polish highlanders are called grale and their
when young boys pour litres of water over girls of Polish food. If you think that it is just one type NKXGN[OWUKEKUCUKIPKECPVRCTVQH2QNKUJHQNMNQTG
they fancy or use water guns. Sounds weird? of meat, you couldnt be more wrong! Do not Accompanied by tasty traditional dishes
Better not ask questions and just embrace this worry though, after a few weeks in Poland you and alcoholic drinks, it may give you an
ancient tradition. Need more? How about will be able to ask in perfectly good Polish unforgettable Polish experience.
the drowning of Marzanna? for your favourite type of this delicacy.

CHOOSE POLAND
YOUR MUST EATS: POLISH FOOD

ack...
for a sn
ZAPIEKANKA OSCYPEK OGRKI KISZONE
is what can be called real Polish fast food. is a renowned cheese characteristic for are simply pickled cucumbers, but Poles
Its a baguette topped with toasted the Tatra Mountains, but you can get it love preparing them on their own. They can

mushrooms, cheese and various sauces. everywhere in Poland. Eat it as a snack or grate be part of the main course or used as a snack
main course
Give this pizza substitute a try! and add to pasta dishes. It is also a perfect souvenir. to go with vodka. Are you ready for this?
for the
BIGOS 74'- PIEROGI
is a cabbage stew that is especially useful in the is just an example of various Polish soups. probably need no introduction these
chilly months. A hearty portion of this classic dish This one is made of sour rye and contains FWORNKPIUYKVJXCTKQWUNNKPIU
UYGGVUCNV[
KUVQRRGFYKVJMKGDCUC
UCWUCIGOWUJTQQOU white sausage as well as whole eggs. or spicy your choice) are known worldwide
or prunes. Staple Polish food! Often served in an edible bowl made of bread. and are eaten in Poland all year round.
for dessert
2%<-+ 5-#%< BABKA

CTGFGGRHTKGFFQWIJPWVUWUWCNN[NNGFYKVJ is a piece of art sometimes referred is a traditional yeast cake that not only tastes
rose marmalade. Even if you are sceptical to as a tree cake. Its a buttery cake good, but also looks majestic. This is why
CDQWVVJGKTJGCNVJDGPGVU[QWPGGF OCFGD[TQVCVKPIKVQXGTVJGTG VJKUPQNNKPIECMGKUCUVCRNGQHJQNKFC[VCDNGU
to have at least one on Fat Thursday. looks fun, but tastes even better! most commonly during Easter celebrations.

Polish evolution from BPO to KPO
RPA: less complex processes

call for more innovation
IT & knowledge transfer

Global innovation born in Poland

%Q'UFGFKECVKQPVQCPCTTQYGNF
R&D&I Poland in innovation race

'ZRCVGORNQ[GGRTQNGU
Polands innovation landscape

Knowledge transfer: universities

and business
Student organisations in Poland

ADVANCED BUSINESS PROCESSES
BPO TO KPO:
KNOWLEDGE PROCESS
OUTSOURCING
FLOURISHES IN POLAND
Our times call for adding value to services, and in this respect KPO
(Knowledge Process Outsourcing) has already surpassed BPO
(Business Process Outsourcing), making Poland one of the most
desirable destinations for transferring knowledge-based processes to.
What keeps the ball rolling?
panded into brand new separate structures transition period and managed to start
A
lthough the Latin phrase scientia
potentia est has been no secret (see the next pages of Careers in Poland). with an almost clean slate. Both the help of
for ages, it is only recently that the foreign investors as well as Polish peoples
business world has realised its real BPO history in Poland capital and entrepreneurship built one of
value for global cooperation. Poland, which This transition is a remarkable achievement the most exciting economies in Europe
was often chosen as an oshoring destina- for Poland and its economy, especially tak- and, in many aspects, in the world.
tion, has quickly proved itself so capable of ing into consideration the business land- The main reason behind this evolution
handling far more serious processes, that scape of the country before the 00s. Only was the realisation which dawned upon
the business landscape of the European and with the accession to the European Union onshore locations knowledge stored
global markets simply had to change slow- in 2004 did Polands business centres start in them needed to be shared with more
ly, but surely. In the past Warszawa, Krakw to thrive beyond the initial simple process- remote business centres, so that it could
and Gdask used to host business centres es mentioned before. Poland did not have bring mutual prot. As a result of that, in-
dealing with customer service, invoice pro- a stable business structure yet, as it was novative foreign companies no longer
cessing or service level reporting. Although only slightly over a decade after the fall of protected their know-how in original loca-
these facilities have not disappeared from communism and its entrance to the truly tions they spread it all over their centres
Polands business map, they frequently un- capitalist world. A few years could not have which hold the promise of putting this
derwent a technological transformation, been enough to get ready for a big change, knowledge to good use. Now transferring
experienced a signicant growth or even ex- but Poland did exceptionally well in the more advanced business processes is not

always about cost-cutting, especially since and sophisticated, therefore requiring ments and make the most of your pre-
Poland has quickly jumped from the status a high level of specialised expertise and cious knowledge.
of an easy on the pocket location to a more competence. While BPO represents large-
pricey, but also more quality-oriented one. scale projects widely accessible to a big Financial institutions
This was earned with a lot of eort and after number of professionals of various back- Banks and accounting departments based
numerous challenges that were tackled in a grounds, KPO pays more attention to spe- in Poland deal now with the most ad-
successful way. cialists with a narrow focus on one eld. KPO vanced processes that are used interna-
tionally, e.g. for foreign stock exchanges.
Poland-based shared service centres over the years: Apart from that, your expert knowledge will
87 168 246 299 375 532 936 1078 be invaluable in the preparation of market
analyses and investment plans. You can put
it to good use by designing and engineer-
ing nancial tools, which are later used by
other global units. As technology improves
businesses on daily basis, your Polish expe-
rience will be connected to cutting-edge
solutions of global impact.
2004 2006 2008 2010 2012 2014 2016 2017 ITO

Source: ABSL
Not much is left of technical support ser-
Knowledge as utmost value centres turn their back on repetitive and vices in Poland or rather there are a lot of
KPO, sometimes considered to be an rule-based processes, in order to embrace new additions to this business. We are look-
evolved, enhancement-oriented form of creative tasks requiring more independent ing for engineers, software developers and
BPO, is now more often perceived as the thinking, thus making them role-based and people willing to work on various projects
next step for any BPO centre or solution. analytical. This shift makes Poland not only in diverse areas. If your IT skills and knowl-
Regardless of its far too many definitions, an attractive workplace for Poles, but also edge are your strong point, read more
KPO is always conceptualised in terms of for representatives of other nations, not about the marriage of knowledge and IT on
greater intellectual value for a company even necessarily European ones. pages 17-18.
carrying out such processes. KPO cen-
tres or departments combine analytical KPO business Analysis
thinking with expert knowledge supplied Over the last decade, the areas that Po- This includes planning, mapping or data
by their well-educated employees. In land has been specialising in could differ, management, and it concerns various
short: they are BPO centres taken to the but they usually fall into a few categories types of business. Processes that are being
next level and help create a new business of areas that can be described as knowl- outsourced to Poland require specialists
landscape in former BPO locations, such edge-based. They are constantly in need who know how to handle data and extract
as Poland. of new professionals, including foreign- value from it. It may deal not only with -
This knowledge-based sector has been ers, willing to spread their wings in Pol- nance, but your knowledge may be needed
making its way through Poland with real ish locations of international companies. in FMCG companies or other industries, for
grace. The processes included under the Take a look at those which are the most instance in supply chain, procurement and
name of KPO are in most cases complex common in Polish KPO centres or depart- sales departments.
Evolution of Polish BPO

Innovation & Analytics
Performance enhancement
Cost saving
R&D
Early 2000s 2017/2018

BPO KPO

LESS COMPLEX
PROCESSES CALL
FOR MORE INNOVATION
With the rise of KPO activities in Poland, the signicance of less
complex processes is not diminishing, but merely requires readjustments.
What happens to those business activities that may be too simple
for highly-skilled workforce delegated to perform other tasks? How does
automation inuence BPO and what does it mean for its future in Poland?
risky path leading to innovation. Robotic many of them already highly automated or
S
omewhere twenty years ago,
Poland started out as a hub for rule- Process Automation (RPA) was the integral undergoing such transformations. This did
based processes and owes much part of this strategy. While it did not neces- not, however, increase the chances of letting
of its present success to those early sarily mean ushering robots to Polish oce thousands of BSS employees go, as the train-
days, but the introduction of innovation was spaces, it was indeed a quiet revolution, ing and maintenance of the robots relies
inevitable in every BPO centre. Standing in marked by installing computer programs solely on them. And if you are still not con-
a dead spot while other businesses caught (the so-called robots) wherever they could vinced about the inevitability of automation
up with their onshore locations was out of prove themselves more useful than employees and suspicious about the very process, you
the question. The much needed improve- fed up with typing in the same formulas can choose Poland as a country with one
ment often came from within and set the or verifying rudimental rows of data. Given of the lowest share of people at high risk
trends that are sometimes followed to this a short period of training and a watchful of automatability, amounting to only 7 per
day. What were these and how did they guidance of a human supervisor, the robots cent (OECD, The Risk of Automation for Jobs
inuence the landscape of Polish BPO units? were soon able to successfully tackle some in OECD Countries: A Comparative Analysis,
repetitive and mundane tasks. 2016). Still, it does not imply that the BPO
RPA to the rescue This did not mean that BSS centres in sector in Poland will not take the best out of
Sometimes the simplest solutions are not Poland got rid of their human employees it. So what is there to draw upon?
the best ones. Instead of transferring the altogether, which is quite a common fear.
most basic processes to other locations On the contrary, as one of the recent stud- Case 1: Customer Service
which could resemble Polands competitive ies shows, in 2017 there were over 1,000 CRM (customer relationship management)
prices and workforce from a few decades outsourcing facilities in over 40 Polish cities used to be outsourcings domain, but it has
back, many investors decided to take a more (Walter Herz, Polish BPO/SSC market in 2016), come a long way from what can be imagined

as a stereotypical call centre. Automation automating simple processes was again rst group is now undergoing signicant
in these units is often perceived in terms of one of them. IT resources were of much changes due to various automation trends.
robots answering customer calls, but such help in this respect, as creating new tools These less complex processes, e.g. nancial
technological improvements usually do to deal with the ever-growing amounts of close, AP, AR, or documents processing are
not work in favour of the business, render- data became a priority. Starting with soft- gradually entrusted to robots, although the
ing it less human and lowering customer ware that made human input practically scale of automation is yet to be grand. In
satisfaction levels. After all, the majority of dispensable, the BPO market did not vanish, the UK, gures show that around 30 per
us prefers interacting with a real person, not but shifted its main focus to such areas as cent of such jobs could be facing automa-
a trouble-shooting machine. Automation, big data analysis. After all, once the data tion within the next fteen years (PwC, UK
however, is present in customer service is input and processed, it still remains an Economic Outlook, 2017), so similar forecasts
centres in the form of automating the contact can be made for Poland. This signicant num-
process, not the relationship itself.
This is what happens in contact centres FUTURE OF BPO ber, however, seems less alarming when
confronted with the fact that automation in
based in Poland, which now cover larger
aspects of customer relations than just
IN POLAND nance will also create many new jobs and
expand our professional horizons, redirect-
phone answering or reaching out to new ing human focus to new areas of interest. It
potential customers. While these activi- is now universally acknowledged that bots
ties remain focal, they are surrounded by in business may not be so bad after all.
a set of tools and processes that make the
contact easier. For instance, Communica- Processes we cannot automate
tions Platform as a Service (CPaaS) are used Automation is imminent, but not in all busi-
widely to ensure we get quick one-click ness areas. While rule-based processes can
responses from contact centre employees be delegated to machines, overlooking
by using cloud-based CRM applications. The human wits could be disastrous for some
market of CPaaS is anticipated to grow to industries. Experts agree that account-
$8.1 billion in 2019 (Avaya, Technology ing compliance is one of the elds where
Trends to Watch, 2017) and it is no surprise, automation is not feasible. Various business
as it prevents consultants from working services located in Poland constantly need
on desktops crammed with urgent calls. to stay up-to-date with ever-changing
Another new aspect in contact centres is regulations, so although bookkeepers have
AUTOMATION
its increasing need of quality analytics, pref- will open the door to freeing up always been named as the rst target of
erably conducted in real-time mode. This employee potential and will broaden automation, regulation following is a dif-
employee prospects without the
allows for customer segmentation and de- decrease in employment. ferent side of their story. This brings us to
livering more relevant customer experience. LPO, standing for legal process outsourcing.
SATELLITE LOCATIONS
In this respect, customer relations become will take the burden off big cities These services, along with many others re-
analysis-oriented, and thus, more similar to shoulders. Warszawa, Krakw, quiring human expertise, are not very likely
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KPO solutions. closer with smaller cities to boost to fall into the automatable category.
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Case 2: Data Management Threat of noshoring?

PARTNERSHIP
Data management, including such areas between BPO/SSC and other As Polands BPO/SSC landscape evolves
as data entry, conversion or processing, is organisations think tanks, and tends to resemble onshore locations
universities or even high schools
a vast subset of BPO, too. It comes as no in order to provide fresh in terms of costs and manpower (demo-
surprise, large companies have never enjoyed perspective. graphic crisis will sooner or later catch
dealing with information governance and up with the Polish population), will there
TRANSFORMATION
gladly outsourced this task to other locations. of workforce, e.g. recruiting people be any point in outsourcing less complex
leaving heavy industry jobs to join
Handling the growing amount of data BPO centres and maintaining the
processes at all? The threat of noshoring is
in the modern world is a challenge that influx of foreigners. looming over many oshore destinations,
necessitates new solutions, since it con- Poland included, as the practice relies upon
cerns all areas of any sort of activity, from doing business processes automatically in
medical data to media, nance or human object to be analysed. This frees employ- native locations. Why outsource if you can
resources. Data-related processes, which ee potential and makes room for the... use robotics in a facility which is closer to
are time-consuming and rule-based, rst knowledge-based processes that are home? This is a question that Polish BPO
oshored to foreign locations, had to becoming more and more of a Polish thing. facilities need to ponder about, but in terms
undergo some changes, as they may have of organisational culture, human resources
become too straightforward in those new Case 3: Finance & Accounting and even geographical proximity, Poland is
locations as well. Financial services in all the vastness of almost at home for many global organisa-
Innovation in data management has Polish BPO/SSC include both simple as well tions, so for now scrapping the country still
been introduced in numerous ways and as advanced processes, so naturally the seems out of the question.

IT SOLUTIONS &
KNOWLEDGE TRANSFER
Our knowledge used to be passed on in oral tales, later carved in stone
or written in mysterious symbols on paper. The ways of transferring
what we learn were limited only by our own human thought. Now, in the
digital era, we are more than ever preoccupied with preserving, storing
and processing information, which is very often the most valuable asset
in any company. This is what makes IT and all processes connected
to knowledge transfer practically inseparable.
Know-how versus know-why experience, their trusted instincts and creativ- In-company knowledge
Of course IT is not the only way of transfer- ity. This intellectual potential is of course not transfer
ring knowledge. In fact, there are two types easy to be transferred by IT tools, therefore The chain of processing knowledge (especial-
of knowledge and they need the application what is applicable here is the social transfer. ly of the explicit kind) within a company does
of separate methods in order to transfer infor- Tacit knowledge, often represented as a not simply consist of the miraculous appear-
mation eectively. In this division, IT solutions ow, is rather shared than transferred, and ance of a piece of information followed by its
actually work for only one kind. The rst one, it usually takes place in informal conditions. immediate implementation in business. It is
the so-called know-how, is explicit knowledge In its natural habitat it occurs through a more complex series of events, when very
that can be found in manuals, handbooks employee networks, discussions and other often knowledge needs to be preceded by
and databases. This hard information is more social interactions. Although these aspects scientic research or expert analysis, and only
tangible and can be accessed or transmitted of sharing are not as codied as in the then succeeded by technology, applications
in rather direct ways and IT works perfectly case of explicit knowledge, in the modern and nally ready products. At all these stages,
for that. The other type, the know-why, on the world they can be facilitated by providing IT can be a crucial factor in facilitating a suc-
contrary, is the tacit knowledge. It focuses on the most basic IT solutions such as e-mails, cessful move to the next stage in the chain.
irrational ways of acting in business: clues or corporate chats, and other socialising tools. One example of a technology tool that can
insights coming from employees very own be of help in uncovering knowledge are

articial neural networks used in data corporate secrets are sacred, but what if we here, a huge talent pool with numerous
mining and knowledge discovery. Before do not want to reinvent the wheel and simply fresh graduates of computer science studies
knowledge gets processed and handed need to check with others whether we are powering it every year even further, not to
further down within a company, it has to headed in the right direction? Companies are mention foreigners attracted by the possibilities
be arrived at and this is where pattern- not fortied castles anymore; in fact, cooper- oered in the Polish IT. No wonder that com-
nding IT solutions will prove themselves ation between big international players has panies from abroad also decide to transfer
most eective. They can be used for fore- always been a real thing have you heard some of their IT processes to Poland and
casting, novelty nding, classication and about General Motors and Toyota forming with them, knowledge spreads all over the
other sorts of data processing. Once the New United Motor Manufacturing back in country. Polands decision-makers seem to
conclusions are drawn, they need to be the 1980s? The primary reason for that was for be more than aware of that and it looks like
stored and transferred in the further stages General Motors to learn all about lean manu- they are not going to miss out on this oppor-
of knowledge management. facturing, which means knowledge transfer! tunity, so right now it looks like the country is
In the simplest and most narrow deni- ITs role in supporting mutual eorts is going to keep its status as a go-to place for IT
tions, focusing on the in-company point of crucial. Not only does it assist the ow of in Europe.
view, knowledge transfer can be referred to necessary knowledge, it also secures what Some could say that moving activities to
as interaction between employees aiming needs to be secured, e.g. know-how that is Poland under the outsourcing banner is not
to exchange important company informa- not to be shared within a specic project. always associated with knowledge sharing,
tion. These transfers are facilitated by the Here, again, cloud solutions are perfect for but in the case of IT it denitely should
already mentioned most basic IT solutions establishing such collaborations, as they and, luckily, it is! Information Technology
(e-mails, corporate chats, wikis, other sorts allow to build automated workows in safe, Outsourcing (ITO) is all about conding
of groupware). Their maintenance is criti- but also easily accessible environments. critical knowledge in the hands of a new fa-
cal for day-to-day ow of information, but Multiple providers are there to ensure it is cility. This does not only include operation-
there are also deeper ends to ITs part in done properly, but Polish companies can al knowledge that needs to be transferred
business knowledge transfer. also design custom-made systems for this immediately and technology tools are the
Cloud technologies may come in handy kind of transfer. primary means for that; it is also about key
as they are one of the most powerful knowledge transfer, which allows for out-
knowledge management tools nowadays. IT as knowledge sourcing core processes a model per-
Employees without advanced IT skills can A recent study by Stack Overow for fect for the higher level in the outsourcing
access solutions that enable them to publish infoShare indicates that Poland is the biggest cooperation process (Perechuda & Sobis-
and share information, as well as connect IT hub in this part of Europe. Every fourth ka, 2013). We can now say without the
with others. Companies oering such software developer coming from Central and shadow of a doubt that Polands economy
cloud services are almost tailor-made for Eastern Europe lives and works in Poland, has entered this stage of its development
dierent businesses. Whether you need which speaks volumes of the countrys and start thinking about further advance-
to administer shared documents, manage signicance on the technology market ment in this area.
sales reports or pass on critical knowledge, (Central & Eastern Europe Developer Landscape,
it all can be stored in or transferred through 2017). There are over 250,000 programmers
clouds that are easy to use, especially if they
are SaaS-based (Software as a Service) and
can be accessed via the Internet.
Knowledge transfer can also take place
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in mobile environments, although the con-
Did you know that as an expat in Poland you are more valuable than any manual,
cept is still in its infancy. In Poland more and
IT process or database when it comes to knowledge transfer?
more employees leave their desks and per-
form tasks remotely or in the eld, and even *WOCPKPVGTCEVKQPHCEKNKVCVGU-019.'&)'&+((75+10CPCVWTCNYC[QH
knowledge spillover, which may occur for instance when a foreign employee
in these situations knowledge can be trans-
ferred on the spot. Laptops, smartphones naturally shares information acquired in other parts of the world.
and increasingly more often wearables
are there to serve the purpose, provided
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'&)'XKCGZVGPUKXGUQEKCNKPVGTCEVKQPU6JGOQTGXCTKGFGORNQ[GGDCEM-
the company has engaged in some sort of ground, the better staff with diverse experience puts more emphasis on
knowledge platform or application. Having facilitating trust or working towards shared values.
centralised knowledge database and indi-
vidual mobile devices that can access and
Hosting foreigners in your workplace is a TWO-WAY transaction. Both
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contribute to it can be a huge facilitation. work effectively in culturally diverse situations. They also become both
providers and recipients of new information.
Cross-organisational
knowledge sharing Expat workforce deployment assists the increase of SOCIAL CAPITAL.
This touches not only your company, but also your host and home country
This tricky aspect of knowledge transfer is nationals. It is a win-win situation.
always approached with wariness. After all,

GLOBAL
INNOVATION
BORN IN POLAND
To break the mould, smooth the path and lay the rst stone in a particular
business or organisation that is the dream of almost every workplace,
not only in Poland. Leading the way on a global scale was unthinkable
a few decades ago, but now it really is bread and butter to many
Poland-based companies that prove their innovation on a daily basis.
Innovative ideas either originate or are developed in business centres in
the very heart of Central Europe and spread to other units all over the world.
Companies see Poland as a testing ground Of course we are not talking about shop- recognition in their own specic sectors,
for ideas that are yet to be adapted by ping only, as it is just one example of that; frequently with the use of technologically
other European countries, and that is most importantly, innovation is doing more advanced tools. Take the banking sector
a good thing. Thanks to the open-mind- than ne in the Polish business landscape. as a perfect example of this. Polish units of
edness visible in Poles and their attitudes Thanks to this broad-minded attitude of BNP Paribas Securities Services were the
to ground-breaking solutions, they have Polish employees, companies are eager to rst to introduce robotics in their process-
been able to introduce cutting-edge tech- test new devices, models and programs, or es and they embrace this step in business
nologies and solutions globally. Have you even adapt the ideas put forward by Poles. development.
ever been to a Polish supermarket? You Here are a few examples to follow, from It is safe to say that for our bank robotics
can notice there that every other customer such dierent areas as: banking, nance, started in Warsaw, says Jarosaw Kokoszka,
uses contactless payment options, either procurement or supply chain. Head of Fund Administration from BNP
through their card or mobile phone. This Paribas Securities Services in Poland. Our
would make an unusual sight in Western Robotics in banks project was sponsored and put into practice
Europe, where such progressive imple- Poland is still earning its status as the Eu- globally, but the original idea came from the
mentations are still met with only a tepid ropean Sillicon Valley. While this happens Warsaw office. It is true that AI and robotics
response. numerous institutions are already gaining are a hot topic in our line of business, some-

times controversially. However, we see it as sign the future state by eliminating waste When Poland hosted an ocial state vis-
a means of advancement. Thanks to being the and simplifying the process. Important it of British royals in June 2017, Prince Wil-
pioneers of robotics, we are able to increase our point during this journey is to always de- liam and his wife started out at ocial ven-
value, and be the first ones to start working on fine value from customers perspective ues and historical sites, but eventually they
process automation. As such, the project was and eliminate steps which do not add went on to take a look at The Heart, an in-
initiated over two years ago and this June we value to customer. ternational hub for businesses to connect
were very excited and proud to use robots for While preparing structured analysis with startups. An interesting aspect of this
the first time in our Warsaw office. of internal processes inside GSS Gdask, project is that it is referred to as European,
Inventing a novel project is one thing, Arla experts soon realised that their pro- which goes to show that the hottest spot
successfully running it is another. Howev- cesses stretch outside local boundaries for startups and innovation is right now, in
er for Polish business units the latter does and require extensive collaboration with the heart of Warszawa, the capital city of
not seem problematic at all. We learn that their stakeholders and customers from a European country, in the middle of the
the robot set up by BNP Paribas Securi- other countries. The success of their fu- continent.
ties Services in Poland passed all the tests ture will depend so much on input re- With Brexit approaching, Polish startups
which are obligatory to meet security ceived from other departments and local may gain even more chances to spike.
standards. Such verication is necessary business units. Those who keep an eye on the Polish
for all nancial institutions to ensure that This deep understanding of customer labour market may have noticed the exo-
ground-breaking technologies are safe involvement pushed the Gdask unit to dus of global giants into Poland. The coun-
to use. Now their product is successfully engage stronger with external stakehold- trys market and economy seem stable and
being used globally. ers and bring all of them on the common attractive for investors, who may feel like
journey. They extended the scope of Val- testing the waters in their new location.
Continuous improvement ue Stream Mapping outside Gdask. As Even the infrastructure favours this cooper-
culture from Poland a pilot in 2017, Poles did three workshops ation, as hubs like The Heart are located in
Robotics is only one of the many aspects in Denmark and Germany, where they the most modern business districts of Pol-
that Polish business units can teach their collaborated with their stakeholders to ish cities, allowing to mingle creative young
foreign partners about. As organisations create one common method of Costing entrepreneurs with more experienced
expand and grow, they need to create e- in Arla Foods. Their next external work- business people a desirable marriage of
cient ways of working, by developing and shop in November 2017 will be in a Ger- valuable talents.
engaging all employees in creating a con- man dairy site where they will partner With the number of startups in Poland
tinuous improvement and performance with customers from Supply Chain & Pro- nearing 3,000 (Polish Startups Report 2016),
oriented culture all of this in order to in- curement to create an efficient Purchase and the majority of them producing soft-
crease stakeholder satisfaction. to Pay process. ware or other high-tech products, it is not
This is what happens in Arla Global a surprise that 48 per cent of them export
Shared Services (GSS) in Gdask, Poland. New kids in town the results of their hard work (Polish Start-
The centres main objective is to drive These two authentic cases of global inno- ups Report 2017), which makes for another
value by creating and delivering scalable vation being born in Polands corporate example of innovative solutions stemming
and ecient solutions to Arla globally. For business centres can still be completed by from Poland. Judging by the number of
them, the strong foundation of Lean and other, no less exciting examples. If you are developments, both in corporate bodies
Continuous Improvement framework is a fan of novelties, you can expect to hear and creative hubs, the future of Polish in-
one of the key enablers of that. Such struc- much more about Polish achievements in novation has never looked so bright and
tured methodologies such as bottom-up the years to come, but instead of watching felt so exciting.
improvement approach or Kaizen are now it with a big bucket of popcorn, come and
quite wide-spread, but Arla GSS in Gdask join the countrys startup frenzy. Polish innovation
seems to have become specically expert There are a lot of forecasts of its success,
about them, with Lean Management lead- but also a lot of foundation for thinking
on a global scale
ing the way. about it in a hopeful way. As many con-
Corporate:
To optimise their internal processes as sider the USA to be the most signicant Testing RPA
a key element towards raising efficiency player on the worlds startup map, it is in Pioneering technology tools
inside organisation, they have created Poland where startups thrive, even de- Providing training & leadership
a roadmap of Value Stream Map initiatives spite often more limited funding and
across all departments which are placed a less developed business development Startups:
inside GSS Gdask. Value Stream Map is as for now. However, dierent kinds of Polish solutions
a Lean management technique where incentives and subsidies make it easier for implemented worldwide
International businesses
you visualise the current state of the pro- innovative youngsters to work on their
settling in Polish
cess by analysing information and materi- ideas and achieve impact and by that we
startup hubs
al flow from supplier to customer and de- mean impact on a global scale.

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CENTRES
OF EXCELLENCE
DEDICATION TO
A NARROW FIELD
Poland has become an expert in knowledge management and centres
of excellence (CoE) play a signicant part in the process. CoEs, which
can be either a group of individuals possessing expertise in a subject matter,
or a dedicated facility within a company focusing on a specic aspect of
activity, are now part of the Polish business landscape. How do they operate
and what do they excel at? Here are a few examples, straight from Poland.
designed to create value for the entire dle oce functions and excelled at foster-
E
xcellence is what we all strive for in
our professional activities. Putting company with the use of knowledge and ing business growth, as well as improving
this fancy word in the name of your expertise of CoEs employees. The knowl- eectiveness. Cost-cutting, which used to
oshore business unit certainly adds edge is crucial and needs to be profound be an important factor in SSC, remained as
up to its importance. Is this extra weight nec- in the aspect the centre deals with. In this crucial, but it had to be accompanied by in-
essary as the actual representation of what sense, companys CoEs are the extension of novation in value making. There is a reason
goes on in a companys subsidiary, an addi- shared service activities that were initially why centres of excellence are sometimes
tional burden for its employees to stress over placed in Poland. As soon as the back oce called competence or capability centres. In
the fact their performance is not always ex- functions had been developed to a satis- fact, these two names could suit them bet-
cellent, or a tool to make them feel more in- factory level, many foreign companies rec- ter than the most wide-spread, a bit snob-
uential than their colleagues in other units? ognised Polands potential for more special- bish term.
Possibly none of the above. To have ised projects in order to manage complex What is worth reminding is that centres
a clearer picture, one needs to establish business tasks in the most ecient way. of excellence, although utterly modern and
once and for all what a centre of excellence This is how CoEs organisational struc- future-oriented, are not a new invention.
is. In most cases, it is a cross-organisational tures came to life in Poland. Instead of the Before they became business-driven, ini-
business unit that has been purposefully back oce, they started to support mid- tially they were deeply rooted in academic,

medical or even government establish- Apart from accounting and nancial ser-
ments, which brought together cross-dis- vices, the market in Poland delivers many
ciplinary functions to ensure thorough solutions related to the IT and tech indus-
research of a given problem. Nowadays, try. These two businesses have become
these dierent areas may still cooperate the Polish specialty and CoEs or, more
with corporate business in creating truly often in this case, competence centres,
versatile solutions (for more on this topic, worked out the way of connecting diverse
see the next pages of Careers in Poland). knowledge sources within organisations.
Another important characteristic of each As in all CoEs, creating value is top priority,
centre of excellence that has not changed Andrzej Wypych but another and very often more import-
over the course of time is that it consists HR Head, ArcelorMittal BCOE ant by-product could be cutting-edge
of engaged individuals. No matter wheth- technology or IT tool delivered in the
er a CoE is an entire separate facility or Globally, there is a trend to move supporting course of events. The CoEs in these two
functions to Business Centers of Excellence.
a smaller unit within some greater estab- elds constitute a very prominent part of
It usually starts with the most automated
lishment, it is a team staed with part- or processes, namely nancial ones, which bond business in Poland, with such big players
full-time members whose driving force is other mechanisms together. In ArcelorMittal as Volvo placing its IT Center of Excellence
innovation. The drive is usually orientated Business Center of Excellence we have set in Wrocaw, Intels Compiler Center of Ex-
forth to consolidate four areas: Finance,
in one direction: each CoE relies on the cellence in Gdask or Atos IT units across
Procurement, IT and HR. Our experts work
type of business the enterprise is involved with the business to upgrade processes and in the country.
with and therefore is often dedicated to this way gain added value. CoEs are not restricted to well-estab-
a narrow eld. Nevertheless, the range of lished market players only. It is in the in-
services provided by dierent CoEs can be CoE IS A BROAD TERM, terest of both big companies and start-
broad, varying from internal bank services ups to research constant development
and risk management to external report-
WHICH MAY RELATE TO opportunities and competence centres
ing and procurement. How does that work PERMANENT FACILITY seem to be made for that. The latter of-
in practice? or TEMPORARY FACILITY ten choose Poland as a place full of not
If the demand for the process at hand
In nancial institutions with interna- is steady, the CoE dealing with it can only uent foreign language speakers, but
be a long-term running business unit.
tional capital located in Poland, CoEs also potential operational managers and
can be devoted to developing one par- PART-TIME or FULL-TIME process improvement experts. This could
ticular process only. As the industry CoEs are either staffed with employ- be illustrated by the case of Ubers Center
ees from various divisions developing
constantly evolves, CoEs team mem- a single unit or they can be a full-time of Excellence in Krakw, which focuses on
bers need to monitor the changes and establishment. both groups of employees.
react or adapt to them in order to en- A common occurrence is when centres
BUSINESS-FOCUSED
sure the creation of strategic business or RESEARCH-FOCUSED of excellence are not established from
solutions. Depending on the prole of CoEs can be implemented for military, scratch, but evolve from other business
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the organisation, there can be many more and more often they are strictly units instead. Some facilities in Poland
CoEs within one company or even loca- business units in corporate structures. started to perform tasks related to nance
tion, which deal with a specic issue on & accounting or IT processes, but later
a global scale. A good example of this kind Kinga Skorupka showed their initiative and leadership in
of competence activities could be State *GCFQH'#%1'2QNCPFHQT)TQWRQP'/'#
more advanced areas, which led to the
Street Banks divisions dealing with Secu- creation of CoEs, as in the case of Avons
rity Valuation, Derivatives or Anti-Money The European Accounting Centre of Excellence activity in Poland. Their operational centre
Laundering each of them constituting (EACOE) for Groupon EMEA is based in Warsaw, matured into a Global Centre of Excel-
a separate department within the company. Poland. The EACOE provides a broad ac- lence, which now delivers business mod-
counting expertise and develops the highest
CoEs can be also related to other core elling as well as project and change man-
standards for particular services.
business functions necessary for the Key activities of the EACOE at Groupon in- agement solutions in all of the companys
global operation of the organisation, e.g. clude coordinating the regional close pro- units across the world.
accounting. By placing this business do- cess across the different main regional hubs When applying for a job in Poland,
across Europe. It is also specialized in nan-
main in Poland, team members can en- you may find yourself facing a choice
cial processes for other subsidiaries around
sure dealing with the close process, as EMEA countries, such as analysis, reporting, between various workplaces. If one of
in the case of the European Accounting internal control and business process sup- the options is a centre of excellence, you
Centre of Excellence in Groupon, an in- port. Further activities include managing may rest assured of the guaranteed chal-
the accounting processes of specic general
ternational e-commerce company. Their lenges and already start looking forward
ledger accounts across all EMEA legal entities.
major activites in Poland focus on global The EACOE is responsible for all USGAAP to international projects and colleague
customer service and content creation, and Statutory Financials of approximately networks. While CoE may seem like
but thanks to the CoE, Groupons interna- 15 legal entities. The EACOA consolidates a more demanding choice, it is simply
business processes in one place, to build the
tional accounting activities from all EMEA bound to bring you more satisfaction in
best knowledge and experience.
legal entities are conducted in Warszawa. your professional life.

R&D&I:
POLAND IN
INNOVATION RACE
The land of Nicolaus Copernicus and Maria Skodowska-Curie, Poland
has had its share in producing world-famous researchers who contributed
to the science in the greatest manner possible. In the modern world,
however, science has become intertwined with business, giving way
to various R&D activities. How does Poland participate in the race
for research and development?
R&D explained More and more often, R&D is accompa- A huge part of these activities was pro-
Research & Development (R&D, in Pol- nied by yet another letter in this acronym, pelled by the EU and pre-established com-
ish often referred to as B+R, Badania + constituting together R&D&I, with the mon goals for member states. Its initiative
Rozwj) has emerged as a separate sector last I standing for innovation. Polish au- called 2014-2020 A New Perspective For
of business in the recent decades. While thorities saw the necessity to incorporate Innovation In Europe is already far along.
autonomous work of stereotypically mad innovative solutions into all aspects of By the end of the programme Poland is
scientists has often been disregarded, public life, so that it aects education, sci- supposed to have spent 1.7 per cent of its
overlooked or exploited, businessmen ence and eventually, economy. Although GDP on R&D&I. How is it working towards
of the past could not reach their full po- Poland is still on its way to realising these this goal?
tential for their lack of access to scientic ambitions (according to the European In-
thought. R&D helps connect those two novation Scoreboard it was considered a R&D&I components
worlds by working to increase the amount moderate innovator in 2017), it is striving Saying that innovation is ensured by merg-
of knowledge and new solutions, which to realise its full potential. There is a lot of ing science and business is not enough to
result in innovative products: processes or place for improvement, but the main am- give the full picture of this sector in Poland.
technologies that advance the economic bition is to lead the way in as many areas The landscape would not be complete
growth of Poland. as possible. without the more academic side of it, which

is represented by scientic institutions, such tives and thus potential benefactors are not of employee initiatives (Crido Taxand 2015
as the Polish Academy of Sciences, tertiary sure if tax reliefs will apply in their specic R&D Market in Poland).
education facilities conducting R&D case. These two problems discovered by
activities or units providing services to them, the report show that such simple solutions Who bet on Poland?
namely libraries, archives, laboratories. All of as providing proper information and pro- Despite some diculties described above
these ventures need to be supported by the moting R&D&I could possibly improve the (unclear legal requirements for subsidies
government in Poland through systemati- state of Polish innovation. and projected slowdown in R&D funding
cally growing subventions for such projects On the positive note, there is a constant growth), the number of big R&D business-
and thus serve as innovation hubs. drop in the number of companies based es springing up in Poland is on the rise. The
To balance the equation, however, there in Poland that do not intend to engage in list of companies that bet on Poland is long
needs to be entrepreneurial cooperation any sort of R&D activities whatsoever (only and constantly expanding, falling into dif-
between the aforementioned institutions 2 per cent). What is more, over 80 per cent ferent categories of R&D centres operating
and business. The government may try to of them declare maintaining the same in the country (see the table below).
woo investors holding innovative ideas amount of expenditure or even increasing
with tax reliefs for companies conducting the amount of money spent on R&D&I
R&D projects. There are also special eco- with this more conscious attitude Poland R&D CENTRES IN POLAND
nomic zones designed to encourage all is on the right path to achieving its 2020
IT & Telecommunications:
sorts of investment, but usually it is R&D goal and seizing the opportunities arising
)QQING%CORWU
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companies that constitute a signicant on its horizon.

9TQECY/KETQUQHV
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part of such ventures. Nevertheless, Polish %CRIGOKPK
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innovation would be non-existent were it Investors breed innovation
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not for human resources that make it grow Polands progress in the eld of innovation
9TQECY5\E\GEKP/QVQTQNC
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and expand day by day. can be stimulated not only by state aid or
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European funds, but also by private foreign
-TCMY%QORWYCTG
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Innovation in enterprises investors locating their R&D centres in the
9CTU\CYC.WHVJCPUC
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in Poland country. Next to BPO, SSC or IT facilities,
In order for the whole country to thrive and it is R&D that constitutes one of the most Business services R&D:
indulge in the newest solutions, it is import- major components of the Polish business /E-KPUG[
9TQECY8QNXQ
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ant for single organisations to take interest landscape. According to the Crido Taxand 3KCIGP
9TQECY6JQOUQP4GWVGTU

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in them as well. In 2016 Deloitte published report on R&D Market in Poland, only in
their report reviewing the advancement of 2015 there were 532 Research & Develop- Other (automotive, pharma-
R&D mindset in enterprises located in Po- ment centres (RDC) with foreign capital, ceutical, electronics etc.):
land and further out in the region. It proved along with several dozens of such centres $QODCTFKGT
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that although more and more companies established by Polish companies. 4QEMYGNN#WVQOCVKQP
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decide to spend over 10 per cent of their The trend among big corporations to -NKPG
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budget on researching new solutions, there open their research facilities in Poland is
2Q\PC&GNRJK
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is still a tough road ahead for innovation in understandable. Poland provides a favour-
source: Polish Information and Foreign Investment Agency,
Poland-based enterprises. Almost one in able business environment and qualied The R&D Sector in Poland, 2010
three companies declared spending zero to sta comprising of scientists, engineers
very little money on R&D&I, assuming (usu- and analysts willing to take part in inno-
ally wrongly) that activities of this kind do vative projects. This is why a variety of Having seen the potential of the R&D&I
not fall into their business prole. Another companies has decided to give Poland sector in Poland, it may be your turn to join
potential discouragement for companies a shot, since it allows for cooperation with one of the projects in this eld. As soon as
to engage in innovative projects is lack of startups, complementary companies and Polish legislation becomes better suited to
precise rules for government subsidies and Polish educational facilities. Their scope of the market and its needs, the cooperation
tax reliefs as well as bureaucracy. Investing activities focuses mostly on development between business, academia and com-
in R&D seems risky as the state did not ap- and commercial release of new products, merce is bound to ourish even further.
point any specic institutions to guide en- patent protection for inventions, and intra- Thanks to that, Poland can become a new
trepreneurs in dealing with business incen- preneurship, meaning the development hotbed for all innovators.
Target R&D Number of R&D Polish patents

1,7%
GDP
expenditure to be
reached in Polish 532 centres/departments
in Poland in 2015 180 registered by the
European Patent
companies by 2020 source: Crido Taxand 1HEGKP

EMPLOYEE
PROFILES
What career paths await foreigners relocating to
Poland? Two expats take us on a journey through
their real-life experience, the challenges and the
opportunities they have encountered on the way.
Bart Mooren is Dutch, but now he works in ties like leading briengs, learning about Belgian
Pozna at IKEA Business Service Center as legislation, and presenting during meetings.
a Personnel Administration/Payroll Specialist It is safe to say he learned a lot during his time
within its Belgium Team. in Pozna and helped many people. He feels he
has grown both personally and professionally,
How did he start his career there? and he couldnt be happier with his life as it is
His IKEA journey started in November 2015 in right now!
Barts home country of the Netherlands, when
he found an application for a position within The most inspiring aspect of Barts job is...
IKEA SSC Pozna. He applied immediately; he Bart Mooren ... the knowledge that his eorts are important,
Personnel
could not pass up the opportunity to work in Administration/Payroll and being a valuable asset to his team and coun-
Specialist in PA/PY
IKEA HR, as this was exactly what he was looking for! Belgium Team IKEA BSC try. His input ensures that the necessary HR pro-
cesses for Belgium are professionally executed
What was this job like? and maintained. Bart is a contact person for all Bel-
The position, HR Administrator for the Belgian IKEA has gian IKEA employees, and helping them and sup-
team, seemed perfect for Bart. After a telephone
conversation he was invited to come to Pozna
an amazing porting his team simply brings him satisfaction.
for a face-to-face conversation. He was elated reputation as Favourite aspect of working for IKEA BSC:
when he got the news that he was selected an enthusiastic Barts personal favourite aspect of IKEA culture
for the position. are the opportunities to grow within the com-
and humble pany, both personally and professionally. Within
The relocation went really smooth. company who IKEA, this is stimulated and expected, without
Bart emigrated a month later, and since then he the rat-race pressure that other big companies
couldnt have been happier with his job. He got
wants to reach unfortunately often have. You will be stimulated
the position in HR he has always wanted and he out to every level to attend trainings and workshops, and you will
adores his colleagues. Since he became an IKEA of society, while surpass even your own expectations.
family member he has made many friends and
great memories. Moreover, he gets to use both maintaining Barts advice for those thinking about this
English and his native language on a daily basis a solid business job:
(even a little bit of French from time to time). Cur- Take a good look at the personal values you live
rently he is learning how to speak Polish as well!
model and being by. Are you willing to change if you nd a better
environmentally way to do something? Do you prefer a simple and
The jobs challenges and opportunities
Thanks to the position, Bart is now familiar with
friendly. It is ecient solution to a convoluted, conservative
one? Are you enthusiastic and do you want to
many dierent HR processes, and adept with a beacon of be a valued part of a larger group? Do you want
a number of important software commonly inspiration in the to develop both as a person and professionally?
used in HR departments around the world. He If the answers to these questions is yes, then you
has also gladly taken on many extra responsibili-
corporate world. will have a great time working at IKEA.

Meagan Brown is American and works as an Analyst Program and taken her rst promotion,
Engagement and Organizational Change Ana- she began looking for ways to move internation-
lyst at Citi Service Center Poland. She shares her ally within Citi Technology Infrastructure (CTI).
professional story, which dates back to 2013
What or who helped Meagan along the
How did she set out for her international course of her career so far?
career? The credit can be split between her mentors, her
Meagan graduated from Texas A&M University manager, and she herself. Meagans manager
with two degrees, one in English and the other gave her increasingly more responsibility, while
in History, but she took part in the Graduate An- her mentors encouraged her to develop person-
alyst Program in Dallas, Texas back in the sum- ally and build out her annual and ve-year plan.
mer of 2013. The program selected high-per- They also stressed the importance of soft skills
forming college students to be part of a two and areas that might not be getting as much
year, rotational program within Citis Technol- practice in daily work. And then she personal-
Meagan Brown
ogy Infrastructure organization. With her aca- Engagement ly pushed herself to take on more challenging
and Organizational Change
demic background it took a bit of a mind shift Analyst at Citi Service tasks, but also to stop and ask for help or expla-
Center Poland
to get into the technology infrastructure part of nation if necessary.
an international corporation, but she worked This year, Meagans manager encouraged her
hard to learn and over time was able to move to attend the CEB Black Belt Partner training in
into internal communications and internal London to become certied in communications
product marketing, a great hybrid between and partnership techniques taught through the
a technology role and a business role. I love that course. She has taken this training to heart, shar-
ing much of what she learned in sessions with
Meagans first job there was
I can have an her larger team.
a mixture of program management and impact on
project management. After completing an peoples Meagans current position at Citi Service
8-week Mainframe training course with her Center Poland involves coordinating global
peers in the Graduate Analyst Program, she understanding internal communications and engagement
began doing a hybrid of technical project across the initiatives for CTI, which includes
management, while managing a high school The bi-annual CTI Town Hall and Town Hall so-
internship program, graduate summer and
organization. cials, opportunities to learn about Citis key goals
full-time interns and analysts, and working on Not only can and initiatives, while networking informally with
developing internal training curriculum. She
also worked with vendors to bring external
I help people senior leaders
Voice of the Employee network events such as
curriculum into Citis environment. stay informed the Global Fruit Party, online and in-person Meet
about key goals Your Leader and Talk2Me sessions, and Lunch &
What was the most challenging in these first Learns / Product Series events
stages of career?
and initiatives, Building and managing the Careers@CTI de-
Managing several key stakeholders and people but I also get velopment platform, an internal development
in general. The high school internship program
required Meagan to be responsible for four
to play a hand tool to help people look across the organization
and nd upward mobility opportunities and per-
high schoolers time four hours a day, ve days in helping sonal development areas based on a common
a week. Ensuring they were providing value them learn framework
back to Citi and that they were getting value Management of third-party development
from their time with the company was a huge more about opportunities and contracts, such as Pluralsight,
balancing act and a test for her, but it also taking the next a third party technical development source.
proved to be a valuable lesson.
steps in their What next?
The first promotion came in 2014. careers. Meagan is planning to continue to become
Meagan found herself taking on increasing re- a trusted business partner for senior leaders
sponsibility and beginning to look for opportu- across the organisation, working on larger scale,
nities to work on a global scale. She had always global projects. Though she is currently working
had an interest in working abroad and once on projects with a global nature, there is always
she had completed her time in the Graduate more to do and more ways to develop!

Pola
P olannd is no
nott onlyy idy
dyll
llici vistas of green elds, apple orchards, see-throughh la
lakess and ch
char
armi
m ngn
tow
town marrke kets. No
Now w th
this landscape is enriched by new components, such as in inno
novatit ve aca
cade
demimicc
in
nstittutio
utions, R& &D fafaci
cililiti
t es or co
competen
ence/excellence centres.
s. Study the map
ap to nnd yo
your
ur pla
lace
ce
in Poland, d, where
he ere
e you
ou can gro row
w as
a a perso
s n, expand your kno
nowl
wled
edge
g and pur
ursu
sue
e a fr
frui
uitf
tful
ul carree
e r.
Meet the Pol olis
ish
is h in
inno
n va
vati tion
n & kno
nowl
w ed
e ge landscape!
Selected innovation
and business centres BPO centres
in Poland: shared services

KPO centres centres/global
delivery centres
STATE
SUBSIDIES BUSINESS
centres of
excellence
/competence
centres
universities
EU FUNDS
universities
spin-offs of technology
ACADEMIC
life sciences engineering
academic
incubators & medical
universities
R&D
business
schools
IT
R&D: business
Wrocaw Research Centre EIT+ McKinsey Knowledge Center
40+ science & technology parks IT Roche Polska
Google Campus Warsaw Bosch-Siemens
Samsung R&D Ericpol
Intel Technology Poland Volvo Group Poland
Startberry Unilever R&D and more!

TRJMIASTO
TRICITY
WARSZAWA
SZCZECIN WARSAW
POZNA
D
WROCAW
KATOWICE
RZESZW
KRAKW
CRACOW
ACADEMIC:
Jagiellonian University Warsaw University of Technology University of Silesia
Polish Academy of Sciences Gdask University of Technology Silesian University of Technology
University of Warsaw Pozna University of Economics and Business Cracow University of Economics
Warsaw University of Life Sciences Warsaw School of Economics Kozminski University in Warsaw
AGH University of Science and Wrocaw University of Life Sciences
Technology Adam Mickiewicz University in Pozna and more!

KNOWLEDGE TRANSFER:
UNIVERSITIES & BUSINESS
According to many, academia and entrepreneurship do not always go
hand in hand. Nevertheless, the academic community has been the
actual driving force for much of Polands success and a convincing proof
of progress. Poland is regularly ranked among top countries with the
biggest rate of young people receiving university education. How is that
reected in their innovation and why you should think about applying
for a Polish university?
Higher education system medical, military, technical or economical All in all, Polish universities had slightly over
Poland, as one of the signatories of the Bo- universities, and even theological or ne 60,000 foreign students in the academic
logna Declaration, has a higher education arts academies. Colleges in Poland are year of 2016/2017. Their Polish co-students
system that largely resembles institutions practically non-existent and their name and the entire academic scene are hoping
in other European countries. The docu- (kolegium) usually refers to some smaller for more such cooperation always facil-
ment unied it into a general and easy-to- university-dependent facilities that provide itates knowledge transfer, a phenomenon
follow scheme of bachelor degree studies education on the bachelor level. necessary in academia.
(six semestres), master degree studies (four Poland has a wide oer of state-funded
semestres) and PhD studies (six to eight and private universities. The latter are gain- Business & Polish universities
semestres). The exceptions to this rule in- ing popularity, although public facilities still Out of all the aforementioned types of univer-
clude some majors, including medical, legal oer free education for Polish citizens, who sities available in Poland, not all and sundry
or psychology students. seem to favour this path of education. For have equal chances in successfully coop-
The majority of Polish tertiary education foreign nationals it is usually paid at either erating with business entities, nevertheless
facilities are comprised of universities of of these school types; the fees varying de- these partnerships occur more and more of-
dierent kind, starting from those oering pending on university type, degree, num- ten. They help bridge the gap between two
general education, through for instance ber of semestres, courses taken, and so on. seemingly distant areas in many various ways.

Spin-offs such ventures after all it enables them to in Poland (6 out of 8), with Jagiellonian
One of them is the increasing focus on acquire new skills during workshops, get University leading the way. Overall, even
commercialisation of research ndings. This extra points for their resume or even gives outside academia, the number of Polish
is why Polish universities are so keen on es- a chance for professional networking. patents in all areas is on the rise and gives
tablishing dedicated companies connect- A good example of such an activity is a good hunch for the years to come.
ing their spin-o companies (often referred the cooperation between the Komiski Polish academic teams are often report-
to as spin out) with business in order to intro- University (ALK) in Warszawa and Accenture ed to have won or at least come in at high
duce the concept and intellectual property Operations Poland. We have been support- positions in international student contests.
originating within their academic circles to ing its two programs, Virtual Environment Only in recent years did they score high
wider audiences. Spin-o companies often Management and Finance & Accounting, results in such disciplines as:
become independent establishments and since September 2016. Our managers contrib- Programming (Warsaw University team
the universities remain connected to them ute also to the Universitys Program Council, were runner-ups in the 41st Annual
only in limited roles, for instance as share- says our expert, Edyta Gaaszewska-Bogusz, World Finals of the ACM International
holders. Such spin-os are supported by all Director at Accenture Operations Poland. Collegiate Programming Contest 2017);
major universities, technical universities or Whats in it for Accenture? Our aspiration Space exploration (Rzeszw University
universities of economics in Poland. They is to support education of the talent which of Technology team won for the second
can deal with all sorts of business activities will shape the future business. Out of Poland, time in a row in University Rover Chal-
starting with machine learning, genetics, we run complex international programs for lenge 2016);
cancer research, nanovectors, data analysis, multiple global clients and we do not mind Aerospace engineering (Warsaw Univer-
or even crops monitoring. sharing our experience. We bring to the table sity of Technology in SAE Aero Design
extraordinary expertise of our people and real West);
Incubators case studies. So far we have organised lec- Energy production (d University of
Academics also encourage students to en- tures on such vital business topics as, among Technology in International Small Wind
gage in business activities not necessarily others, e-commerce, digital marketing and Turbine Contest 2017);
dealing with university intellectual prop- financial reporting. We are planning to hire Robotics (Polish high-school students
erty. Facilitating general entrepreneurship the best talents taking part in the program in from Kranik were runner-ups in the
among students is widely benecial for the the nearest future, she adds. Such activities FIRST Global Challenge 2017);
economy and of course graduates them- always deserve recognition and fortunate- and many more.
selves, so tertiary education facilities strive ly they get it. For its involvement with ALK,
to oer more and more opportunities for Accenture Operations Poland received the
young entrepreneurs. For instance, there ABSL Diamonds Award in the category of EXPERT OPINION
is a wide network of academic incubators Business Leader in Talent Development
aiming at providing legal and nancial help, and Education. 0DJRU]DWD
business plan guidance or even tests of Sometimes cooperation stretches even 6PDJD6]F]HSDF]\N
your business activity before leaving the in- beyond the university environment
cubator and trying out the real market. It is reaching back to high schools, where spe-
Monika Hamerska
also important for young entrepreneurs to cic companies set up their patron class- Science and Knowledge Transfer
share their experience in coworking areas es for students interested in joining them Department Cracow University
of Economics
and do business with lower social security sometime in the future. Some of these
contributions. As of 2017, academic incu- classes are created in a wider context, un-
At Cracow University of Economics, cooper-
bators operate in 24 Polish cities. der the auspices of special economic zones ation with business takes different shapes,
(these are more vocational in nature). Of usually in the form of research and expert
Business academies at universities course joining the company is not an oblig- advice offered to small and medium enter-
prises or local government. We are also part
Dierent businesses may literally visit uni- atory condition for graduates and young
of R&D projects established by companies
versities to present their work mechanisms, people can use it to simply gain experience on the constant search for innovation. Last
innovative solutions, recruitment methods, they would not have acquired without year we noticed an increase in demand for
or simply even job oers. This sometimes beneting from such programmes. such joint ventures. This trend comes from
the availability of EU funds for such cooper-
very close cooperation results in establish-
ation, as well as the necessity to initiate it.
ing various business academies, which in Does it work? Selling intellectual property and using our
exchange for companies practical knowl- The question remains: if the higher educa- staffs R&D potential is reected in aca-
edge give them stage to present their action system in Poland is so encouraging and demic performance valuations, but there
is still room for improvement in these as-
tivities and possibly acquire new workforce supportive, does it present any measurable
pects. Academic cooperation with business
in the future. Such academies are most benets, success stories or other incentives would strongly benet from introducing
popular at economic universities or in oth- for the future? The answer is: sure it does! new mechanisms motivating to intensify
er university business departments, but of When it comes to patents, this eld of these activities, such as higher share of R&D
ventures in academic assessments of facili-
course all kinds of companies introduce activity is literally powered by Polish uni-
ties and staff or special awards for the most
themselves to dierent groups of students. versities and research centres constitute successful projects.
The latter are usually eager to take part in a major part of patent-ling institutions

STUDENT ORGANISATIONS
Advancement is built through cooperation. Every foreign or exchange student
in Poland gets a tremendous opportunity to gain cultural awareness, start
networking and take the rst career steps. By joining a student organisation,
you make friends for life and achieve your personal goals.
www.aiesec.org www.linkedin.com/company/aiesec-polska
fatih.san@aiesec.net www.facebook.com/aiesecpoland
What is AIESEC?
AIESEC is a global youth-led organization striving to achieve peace and fulllment of humankinds potential by activating leadership qualities in
youth through learning from practical experiences in challenging environments. Together with partner organizations, AIESEC facilitates a network of
cross-cultural exchanges in the form of volunteering experiences and professional internships.
Global Talent is an internship experience for young people aiming towards professional career development in a global setting.
You can gain experience in new work settings, equip yourself with skills needed cross-culturally and bring a fresh perspective for companies. Our
pool of opportunities is growing across elds - were sure youll nd one tting your background and experiences. Our partners are dedicated to
providing an enriching experience sure to put you ahead of your peers.
Global Entrepreneur is an internship experience within a startup where young people can explore, learn and contribute to the
entrepreneurial world. Learn what it takes to run a venture through gaining hands-on experience for yourself. Take it to the next level by
exploring a new culture and environment as you work in a startup abroad. Make the right connections and grow your professional network.
Members insight:
Hello! My name is Lucas and Im from Brazil. I came to Poland in October of 2016, for a 6-months internship
through AIESEC Global Talent program. Since then I have been working in a company called Teknosell,
which is a Swedish Coaching company that provides global sta training for sales and service profession-
als. I work in the Brazilian program, assisting the progress and development of Coach programs in the
Brazilian market. It is a multicultural company, and what I like the most is having the chance to work with
people from many dierent countries.
I nished my studies last year, but I wanted something more, since college (in my opinion) did not fully
Lucas prepare students for the job market. I also love travelling, and this program is perfect to travel and gain
Brazil professional experience at the same time.
I have to admit that I was not very sure if I should participate in the program or not, but little did I know
that I would have the time of my life. This is my rst time in Europe, and it has been amazing. Poland has been such a good surprise, the people,
the cities, the food, everything is so much better than I expected. I never planned to visit Pozna before, but now it already feels like my home.
The city is full of young people, has an amazing Old Town and oers so much to do.
During this program I also have been meeting some incredible people, including locals, AIESECers, and others participants from dierent AIESEC
projects. The people I met is for sure one of the things I will miss the most when I leave.
One of my goals for this exchange program was to improve my language skills, however Polish is for sure the hardest language I ever tried to learn. So
far I havent done much progress, but lets see until the end of the internship. Last week I found out that my company wants me to stay longer here
in Pozna. Its good to hear that because it proves that Im doing a good job, and that I will get to stay a couple more months in this city I really like.
I highly recommend people to participate in any of AIESEC programs, because it allows you to grow up professionally and personally, and to meet
people from all over the world.

www.esn.pl www.linkedin.com/company/5165858
board@esn.pl www.facebook.com/ESNpoland
What is ESN?
Erasmus Student Network Poland is a part of the biggest student organisation in Europe. Its main objective is to promote the mobility within
international exchange programmes such as Erasmus+. Local sections are present in many cities of Poland and they are focused on making life
in a foreign country easier for Erasmus students through a wide range of events and activities prepared especially for them. ESN helps also with
adaptation to customs and rules that prevail in Poland and which are often very surprising for foreigners. ESN members, apart from helping
Erasmus students, have a chance to develop their skills and abilities, as well as learn new things, gain precious experience and start to build their
professional career. The recruitment of new members usually starts with the beginning of every semester.
Erasmus insight:
It was amazing to have active local ESN sections in my Erasmus city which was Pozna, Poland. Since
the day I arrived, I felt that I wasnt alone. At the beginning of my stay in Pozna I received help from my
mentor a person who volunteers to help Erasmus students within Mentor Programme held by ESN. ESN
members were very helpful as well! Thanks to ESN, it was easy to nd out what I needed to learn about
Poland and student life here. Thanks to them I met the coolest people of the city! They organised many
events for us such as sport events, primary school visits, theme parties and trips. All the events organised
by them were amazing and gave me a chance to get to know all Erasmus people there. Erasmus in Poland
Taylan was the best time of my life and I am sure that it would not be same without this organisation. Now its my
Turkey, Erasmus 2016/17 turn to welcome new excited exchange students to my city!
www.iaeste.pl www.aegee.waw.pl
poland@iaeste.org external.relations@aegee.waw.pl
www.linkedin.com/company/3361602 www.facebook.com/aegee.warszawa
www.facebook.com/IaestePoland com
What is IAESTE? What is AEGEE?

The International Association for the Exchange of Students for AEGEE (Association des tats Gnraux des tudiants de lEurope)
Technical Experience, Association sans but lucratif, commonly known is one of Europes biggest interdisciplinary student organisations.
as IAESTE A.s.b.l. is an association of national committees representing As a non-governmental, politically independent, and non-prot
academic, industrial and student interests. We serve 4,000 students, organisation AEGEE is open to students and young people from
3,000 employers and 1,000 academic institutions through career- all faculties and disciplines. Founded in 1985 in Paris, today AEGEE
focused professional internships abroad, social and intercultural has grown to a Network of 13,000 friends, present in 200 cities in 40
reception programmes, international networking and other career countries all over Europe.
and employer branding activities in almost 90 countries.
IAESTE Poland: AEGEE Warszawa:

Association of IAESTE Poland has been 1 out of 200 AEGEE divisions,
a member of the IAESTE chain since 1959. development opportunities,
As Poland is one of the most active coun- 25 years of active presence,
tries in IAESTE society, each year around
100 per cent of satisfaction.
300 students participating in the exchange
programme gain important work experi-
ence as well as cultural awareness. IAESTE
Poland has sent around 24,000 Polish
students abroad so far. Head oce of
IAESTE Poland is located in Warsaw.
Aditya Virkam Aditya from India took part in an internship
FOR MORE INFORMATION ABOUT STUDYING
IN POLAND VISIT:
India in Gdask. IAESTE oers more opportunities www.CareersinPoland.com/articles/
where Industry meets Academics. /category/studying-in-poland

Before you arrive...
How much is the rent?

Accommodation tips
Is Poland cheap?

Prices (food & services)
5 steps to your legal stay

Once you arrive

How to open a bank account?
Get a phone number

Medical & life insurance

Public transport & travelling

Days off work

FIRST STEPS IN POLAND
HOW MUCH
IS THE RENT?
ACCOMMODATION TIPS
So you have been accepted at university, got a job, received a scholarship
now it is time to give this decision a deep thought. You may have
heard that Poland is inexpensive, but how much are you willing to pay
for accommodation? These questions should be answered beforehand
and luckily Careers in Poland is here to help you out.
Student dorm are allowed to buy apartments even if they do not reside in Poland
If you arrive in Poland to study or conduct scientic research, you and without obtaining any sort of a special licence. It is however
may go for the (usually) cheapest option - student dormitory. Their necessary to get it for those who want to purchase a stand-alone
prices vary depending on the city you choose to live in, your uni- building, such as a house. In 2016, Ukrainians, Germans and the
versity, proximity to the campus, number of people in the room British were among those foreign nationals who bought the most
(from single bedrooms to even four-people rooms) and its stan- real estate in Poland. Are you considering this possibility as well?
dard. The pros include stability of accommodation, all monthly
costs and bills included in one price and a good opportunity to Hotel options
make new friends in a new country. If you are coming with a reconnaissance visit, a brief business trip
or simply as a tourist, you probably do not want to bother with
Apartment renting renting or buying property. Foreigners in Poland can choose from
The renting market is full of opportunities for foreigners, but al- a number of comfortable hotels of international renown, B&Bs in
ways remember to consider your options. You can look for oers more touristy places, or hostels if they are on a tight budget. For
on the Internet, especially on Facebook groups for expats, dedicat- the fans of short-term renting, there is a number of Airbnb ats
ed property sites, real estate agencies or Polish ad websites. You and other hospitality services operating in Poland. All prices nat-
can select a co-sharing option, a small studio or rent an entire at urally vary depending on the location, standard and option you
- it all depends on your budget. Once you make a decision, make decide on.
sure you sign a contract, which should include:
yours and your tenants full ID details, PRICES OF ACCOMMODATION
rental period duration, IN POLAND:
conditions of contract termination,
Dorm room PLN 315 PLN 600
monthly bills (electricity, water, heating, administrative costs),
Warszawa Studio PLN 1,700 PLN 2,200
deposit details. (big city)
Two-room flat PLN 2,600 PLN 3,200
Buying property
Dorm room PLN 300 PLN 650
Nowadays more and more foreigners decide to buy property in
3R]QD Studio PLN 1,200 PLN 1,700
Poland. It is not unusual as the number of expats is growing and (smaller city)
Polands location makes it easy to get almost anywhere in Europe Two-room flat PLN 1,700 PLN 2,500
within less than 3 hours. From the legal point of view, foreigners

FOOD PRICES
Food prices in Poland are among the lowest in the European Union, according
to Eurostat. For any foreigner planning to relocate it is important to consider the cost
of living in a country abroad. Hopefully the lists below will help you plan your budget
and survive the rst couple of days with the names of selected most popular shops.
GROCERY SHOPPING: CONVENIENCE STORES:

butter (250 grams): PLN 6 Abc
milk (1 litre): PLN 2.30 Delikatesy Centrum
cheese (10 slices): PLN 3
Groszek
Mapka Express
bread (1 loaf): PLN 2.50
abka
sunower oil (1 litre): PLN 5
cereal (500 grams): PLN 7.50
apples (1 kilo): PLN 1.75 DISCOUNT STORES:
potatoes (1 kilo): PLN 1.50 Aldi
bananas (1 kilo): PLN 5 Biedronka
free-range eggs (10): PLN 10 Lidl
Coca-Cola (1.5 litre): PLN 4.50 Netto
apple juice (1 litre): PLN 3
chicken breast (1 kilo): PLN 12
SUPERMARKETS:
beer (1 bottle): PLN 2.50
Lewiatan
instant coffee (200 grams): PLN 20 MILA
tea (100 bags): PLN 8 Piotr i Pawe
milk chocolate (1 bar): PLN 2.50 Polo Market
frozen pizza: PLN 7 Stokrotka
sparkling water (1.5 litre): PLN 1.70
rice (4 bags): PLN 3
frozen veggies (450 grams): PLN 4.50 HYPERMARKETS:
Auchan
vanilla ice-cream (1 litre): PLN 15 All prices
Carrefour in Polish zoty (PLN)*
pczek: PLN 2.50
E.Leclerc
EUR 1 = PLN 4.27
Kauand USD 1 = PLN 3.54
Tesco
*As of August 2017,
NBP

PRICES OF SERVICES
Taxi, per kilometre: PLN 2, start fare: PLN 8
Haircut, female: PLN 70
Dentist, single treatment: PLN 130
Swimming pool, one-hour entry: PLN 14
Gym, monthly membership: PLN 135
Coffee, large latte to go: PLN 13
Pizza, medium-size with delivery: PLN 30
Fast food sandwich: PLN 10
Cinema ticket, weekend: PLN 34
Theatre ticket, regular: PLN 85
ZOO ticket, regular: PLN 26
Hostel shared room, one night: PLN 35
Polish language course, group, 30 hours: PLN 735
All prices as of August 2017 in Warszawa, Poland

5 STEPS TO YOUR
LEGAL STAY IN POLAND
Is Poland easy to relocate to? Sure thing, provided you keep an eye on
all formalities throughout the process. The best thing you can do is check
all of it before you move to Poland, so that nothing catches you off-guard
once you arrive. Learn all about visas, residence and work permits,
as well as Polish citizenship. Ready to go through with this?
STEP
Visa health insurance, as well as documents conrming the possession
1 Dust o your passport and make sure it has the proper
stamp in it your visa unless you come from a country
of sucient funds to cover foreigners entry and stay in Poland,
accommodation conrmation and any other documents validat-
whose nationals are not obliged to obtain a visa when coming ing the purpose of stay. Do not forget the visa fee!
with a short visit to Poland (less than 90 days). All foreigners who
cannot enjoy this privilege, so usually nationals of non-Schengen STEP Temporary residence permit
countries, or who are planning a longer stay in Poland will need to
le a visa application in an embassy or consulate relevant for the
2 Foreigners who intend to stay in Poland longer than
their visa allows usually do not extend this document,
Republic of Poland. To check if you are eligible for a visa-free travel but apply for a new one instead temporary residence permit.
to Poland, visit the Polish Ministry of Foreign Aairs website. The latter can be issued for up to three years and serves as a sort
The visa application is an easy process, nevertheless it needs to of extra ID for all foreigners residing in Poland. If necessary, you
be carried out with due diligence in order to avoid unnecessary de- can renew it by following the exact same process as when obtain-
lays and other mishaps. Before your arrival, you will need to decide ing it for the rst time. The process itself is considered by many
on the type of visa you need, choosing from: to be a test for how much they want to stay in Poland it can be
Visa type A (transit visa for third-country nationals); time-consuming because of the increase in those interested in liv-
Visa type C (short-term visa enabling to enter Poland and oth- ing in Poland and processing the formalities can take up to three
er Schengen countries for the maximum of 90 days in every months. What does it look like exactly?
180 days); You can apply for a residence card only when you are already on
Visa type D (national visa for stays exceeding 91 days and lasting the Polish soil. Make an appointment with a relevant Voivodeship
up to 1 year, allowing to enter the Schengen zone on the same Oce (Polish: Urzd Wojewdzki) and gather all the documents that
terms as the Schengen visa). assure the validity of your stay in Poland: job contracts, school IDs or
anything that may facilitate the process, e.g. Poles Card or EU Blue
Your visa application can be lled out and sent online through Card for skilled migrants. Ocials working there will be able to guide
Polish e-Consulate services to a relevant consular facility. Depend- you further with your application. Please remember that once you
ing on the purpose of stay and choice of visa, foreigners will be initiate the process of temporary residence application, you shall get
obliged to present specic documents necessary for processing a stamp in your passport stating that you are allowed to stay in Po-
their application, such as: valid passport, biometric photograph, land until after the nal decision is granted, even if your visa expires.

STEP Work permit does not require any prolongation, granting them the comfort of
3 It is a common case that getting a temporary residence
permit is accompanied by the process of obtaining
permanent stay. There is also another way of staying permanently
in Poland if you do not qualify for a permanent residence card
a work permit. These two documents go hand in hand as they a long-term EU residence permit. This document also grants you
complement each other. Work permits however are not always an indenite stay right, but needs to be renewed every ve years.
necessary, so before you initiate the process, make sure you actu- Also, please be aware of its slightly confusing name; although it is
ally need it. Sometimes it is indicated clearly on the back of your an EU residence permit, it does not allow foreigners to work in EU
residence card, where it says that you have access to the labour member states other than Poland. Still not enough for you? You
market (Polish: dostp do rynku pracy). It may be so for various can take one step further towards your Polish
reasons: you are an EU national or a Poles Card holder. In other
cases you may not need it at all as not every job position requires STEP Citizenship
a work permit.
If it turns out that obtaining a work permit is necessary in
5 Obtaining Polish citizenship is by no means obligatory
or necessary to live to the fullest in Poland. The Polish
your new position, you may count on your employers help with passport is however an object of desire for many, be it for sen-
that in fact it is their duty to initiate the process. There are five timental or economic reasons, especially in the Brexit era, when
types of work permits, depending on the character of the work many foreigners discover that their rights as Europeans are no
you perform. Your employer will need to file all the necessary longer a certainty.
documents (varying for each type of permit) to their relevant You can get recognised as a Polish citizen in many scenarios, the
Voivodeship Office and pay the fee (also depending on your most common being those in which a foreigner has lived in Poland
work permit type). for a few years on the basis of a permanent or long-term EU resi-
dence permit. In addition to that, factors in favour of your recog-
STEP Permanent residence permit nition include Polish ancestry, having at least one Polish parent or
4 What if you are so settled in Poland that you want to
stay here indenitely? There is a solution for people like
being married to a Polish national. If it sounds too easy, please bear
in mind that you will also need to pass a language exam in order to
you, but while in the case of visa or temporary residence card nd- prove that you speak Polish suciently.
ing a compelling reason for your stay was enough, here it may Those who fear they do not meet some of the conditions men-
not be sucient. To be granted a permanent residence permit, tioned above have their last resort in the Polish President. The g-
one needs to lawfully stay in Poland for at least a few years with- ure is able to grant citizenship to literally anyone, provided your
out major interruptions. This does not mean that you are banned plea is well-justied. If, however, your application is rejected, the
from leaving Poland at all; the said interruptions simply cannot be oce will not provide any sort of explanation of their decision and
longer than six months at once, and cannot exceed ten months in it cannot be disputed.
total in the period required for residence application. Easy or not? Hopefully you will nd Poland worthy of the eort it
This form of residence card is especially popular among spouses may take to receive your residence card, work permit or even Polish
of Polish citizens. It is issued for an indenite period of time and passport, and enjoy all the rights and duties that they entail.
PERMANENT
RESIDENCE
PERMIT
PLN 640
TEMPORARY
POLISH
VISA RESIDENCE
EUR 070 PERMIT OR CITIZENSHIP
PLN 219
PLN 340
LONG-TERM EU
RESIDENCE
PERMIT
PLN 640
WORK PERMIT PLN 50200
NEED MORE INFORMATION? VISIT:

www.CareersinPoland.com/articles/category/legal-taxes


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HOW TO OPEN
A BANK ACCOUNT?
When transfer fees from your home country start draining your budget,
it means it is about time you opened a Polish bank account. There are
many institutions to choose from, so it is necessary for you to specify your
needs and see which option is the most foreigner-friendly!
Residency status Set of documents

1 It makes a dierence whether or not you 3 Save time and bring all the necessary doc-
are lawfully residing in Poland at the moment uments on your rst visit to your future bank!
of application, and on what basis. Each banking How do you know what you need? Well, it usu-
facility however has its own protocol for for- ally depends on the facility of your choice. Most
eigners willing to partner up with them. For EU banks will require the standard set: the afore-
citizens it may be enough to present an ID from mentioned residence card along with your valid
their home country as long as it goes in line with ID or passport. Few banks can ask for a VAT
the documents model the bank possesses. For identication number from your home coun-
non-EU nationals, the majority of banks requires try or other less common documents. If you
a Polish residence card (be it a permanent or DID YOU KNOW? are a student, make sure you bring along
a temporary one) to prove their identity and your college ID or other conrmation of your
registered address in Poland. For more informa- In mBank and Millennium Bank student status.
you can open your account
tion in some Polish banks, see the table below. online.
Language barrier
Fees and charges 4 Last but not least remember about
2 While making your decision, give a thought
In BZ WBK nationals from
post-Soviet states may be re- the language barrier that may still be a thing,
to the banking activities you are going to conduct quired to present declaration especially when you want to open your bank
with your freshly-opened account. Lets say that of intention to employ account in a smaller branch. This works in two
a foreigner.
you are an EU citizen and you visit your homeland ways if you speak some Polish and want to try
regularly every month in such cases you may it in a bank, think twice, as some terms may be
In Millennium Bank you
consider opening a foreign currency account in confusing and you may not get the full picture
may be asked to present
euros instead of zlotys. If you do not need that, 9$7LGHQWLFDWLRQQXPEHU of the oer. The same goes for operating your
go for a standard PLN account, but read the ta- from your home country. account afterwards if Polish is not your forte,
ble carefully. Pay special attention to international aim for mobile solutions (bank websites or apps
transfer fees, extra ATM charges and monthly fees In BZ WBK bank you can available in English). Last but not least your
for using a debit/credit card or account mainte- draw up your contract contract is most likely to be drawn in Polish as
nance. The ne print should say it all, provided you in English. banks in Poland generally do not oer them in
read it, of course! other language versions.

MEDICAL
INSURANCE
FOR FOREIGNERS
One of the most important aspects during relocation is taking care of your
insurance. Some foreigners are obliged to provide clear health plans for
covering medical costs even before they arrive in Poland. How does the
Polish healthcare system operate in practice?
Universal healthcare Private healthcare plan

Polish healthcare system is based on universal access to Both EU and non-EU foreigners residing in Poland can
free medical services for all citizens provided the com- choose alternative, paid options to ensure they have
pulsory monthly contribution is paid. The institution re-
sponsible for covering the costs is the National Health
1.76
million Poles used
faster and often more convenient access to medical
services than in NFZ facilities. If you really care about
Fund (Polish: Narodowy Fundusz Zdrowia; NFZ). You do private healthcare having reduced waiting time, more modern and private
in 2016*
not need to be Polish to access it; foreign nationals who facilities, English-speaking sta or online appointment
are staying in Poland and come from EU or EFTA coun- setting, this is your go-to option. You can buy a medical
tries where they have valid national health insurance, insurance to access various private healthcare facilities
may also have access to Polish public health services or a subscription plan in just one chain of.
68%
provided they can present their European Health Insur- For people hired in Polish companies it is common
ance Card or a substitute certicate for it. What if you do practice to be oered a medical package co-nanced
Poles book only
not fall into this category? private dentist
by their employer. This option is attractive since it also
appointments** allows to include your spouse or other family members
Third country nationals in the package. For a monthly subscription, depending
Coming from a non-EU country makes you subject to on how much it amounts to, you can access not only
the obligation of attaching insurance proof to your visa to doctor appointments or tests, but also private clinics
application, so even before you set your foot in Poland.
No matter if it is a national or Schengen visa, the ma-
400,000 and hospitals.
medical tourists visit
jority of such foreigners is obliged to be insured for the Poland each year*** Other kinds of insurance?
minimum of EUR 30,000 against medical costs, hospi- Apart from providing proof of health insurance along
tal stay, health-related return to your country of origin, with your visa application, no other insurance is man-
and death. The insurance period should cover all of your datory for foreigners in Poland. You are however free to
planned stay in Poland or other Schengen countries you 6 buy tourist insurance (if coming here with a short visit)
hospital beds per
are allowed to visit on the basis of the document. In the capita in Poland
or life insurance (if intending to stay for longer). Social
case of you getting sick, Polish doctors will give you an security insurance may also become a thing once you
Source:
invoice stating treatment costs to present it to your in- 2QNUMC+\DC7DG\RKGE\G
sign a job contract with a company registered in Po-
surance company. ** CBOS 2016 land, but there are exceptions to that if your country has
*** PwC, Trendy w polskiej ochronie
zdrowia 2017 reached an agreement with Poland in this matter.

MOBILE
PHONES
Can you imagine leaving the house without your mobile phone? If no,
then getting a local phone number after relocating to Poland must be
on top of your to-do list. Which network to choose and what to look for
on the Polish market?
Having a Polish phone number makes matters easier for fresh Contracts are usually signed for 24 or 36 months, but you can
expats and it does not involve much fuss. If you are searching negotiate shorter periods. If you need a new phone, you can also
for a job, a at or simply want to get in touch with Polish friends, choose one from a wide range in attractive prices. Subscription
calling from a local phone number will be less troublesome and plans often include Internet data transmission schedules, as well as
expensive than still using your foreign SIM card. Generally, you other bonuses (entertainment platforms access, TV plans etc.).
can choose from four major network operators (Orange, Play,
Plus, T-Mobile) and many of their product sub-brands. But rst, International calls
decide if you need a pre-paid or a subscription plan in your Polish If you are keen on calling your friends and relatives abroad, check
mobile network. out some options available on the market. Some of the operators
above oer cheaper calls to countries neighbouring Poland, es-
Pre-paid pecially Ukraine. There are also providers specialising in pre-paid
Pre-paid solutions are considered to be the simplest way of ac- cards to other countries, such as Telegrosik, Lycamobile or Klucz
quiring a phone number in Poland, but the recent government re- Mobile.
forms added a small obstacle to that process every SIM card has
to be registered. In the past you could simply go into a kiosk, post SELECTED PRE-PAID PLANS*
oce or petrol station, get a starter pack with your SIM card, put it
into a phone and start using it. Now, the new regulation requires
25$1*()5((1$.$57
Poles to provide their national identity card whenever they pur-
Calls for PLN 0.29 per minute, PLN 0.29 per text,
chase a starter pack and foreigners to either present their ID card PLN 0.40 per MMS, PLN 0.01/100 kb of Internet
(EU citizens) or residence card/passport (third country nationals).
Nevertheless, pre-paid cards remain the least complicated way of
702%,/()5,,
getting hold of a Polish phone number. They do not bind you with
a contract and allow customers to top up their accounts whenever PLN 0.28 per MMS, PLN 0.10/500 kb of Internet
it suits them. If you prefer to avoid commitment or come to Poland
for a shorter stay, this one is for you. 3/$<1$.$57
Calls for PLN 0.29 per minute (free to Play),
Subscription plan PLN 0.09 per text (free to Play); PLN 0.19 per MMS;
Those who are planning to stay in Poland for longer should con- PLN 0.12/100 kb of Internet
sider signing a contract and paying subscriptions for their mobile
services, in return getting a monthly plan with additional bonuses 3/86-$1$.$57
and possibilities to exceed its limit. To get that, foreigners will need
PLN 0.19 per MMS, PLN 0.19/1 MB of Internet
to visit one of the stores owned by Polish operators and present
the same documents as in the case of registering a pre-paid SIM * as of August 2017; data comes from operators websites.
card (see above).

PUBLIC TRANSPORT
Polish cities and towns provide excellent public transport solutions. Even if
your home country offered different solutions in this matter, dont be afraid
to use Polish transport to get out and about it is really that easy!
Inside city City bike

Wherever available (not only in big cities, but also in towns), city
Bus bikes immediately become hot stu. Their networks are constantly
Buses take you to the most remote parts of your city. They are iden- expanding, as the infrastructure for cyclists is developing. The fees
tied by a line number and display nal destination on a digital are not high and sometimes it is free to use them for a specic
board. Tickets can be sold by drivers, in special machines located period of time (e.g. 20 minutes).
inside buses or at bus stops and are usually integrated with tram,
metro or rail systems within city borders. Please remember to vali- On foot
date them in a special device after boarding the bus! This may be too obvious, but walking is the easiest way to get around
in Poland! Wherever you live, unless it is a remote primeval Polish
Tram forest, you will have a number of facilities within a walking distance.
Trams operate in the biggest Polish cities and agglomerations.
They are electricity-powered streetcars running on tracks. Simi- Across country
larly to buses, they have line numbers and destinations displayed.
They may be faster than buses, as their tracks are not blocked by Coach
other vehicles. Every small town or even village has a connection with the rest of
the region and metropolitan areas thanks to coaches. You can save a
Metro lot by booking tickets in advance (if this option is available). Dierent
The underground transport system is available only in Warszawa, companies oer various travel conditions, so do check it beforehand.
but it is used widely by thousands of people every day. So far, there
are two lines reaching only some districts, but new stations are un- Train
der construction. Railways cover large areas of Poland and provide fast and reliable
connections between cities and towns. Buying a ticket in advance
Commuter train is advisable. There are online and mobile options available, but you
If you live far from the city centre, you can commute by fast trains can also buy it at the railway station. If possible, choose travelling
within your agglomeration. These systems are introduced in major by Pendolino trains, which are slightly more expensive, but com-
urban areas (Warszawa, Krakw, Tricity, Silesia) and enable you to fortable and faster than standard the ones.
reach downtown as well as other highly frequented places.
Plane
Trolleybus The most business-friendly way of travelling across Poland: fast, ef-
They are available in three cities only: Gdynia, Lublin and Tychy, al- cient and comfortable. It takes slightly over an hour to get from
though d has also recently voiced its plans to introduce them. Gdask to Krakw, so of course many regular travellers choose
Trolleybuses are quieter and more mobile than trams (no use of ying, too. Make some time for check-in and security before your
tracks), while they are also more eco-friendly than buses (electric journey, although domestic ights are not as crowded as the inter-
power comes from overhead wires). national ones.

January 1
Bank holidays in 2018 (Monday)
New Years
Who doesnt love to celebrate? Poles certainly do and they
have 13 bank holidays, while the average in Europe is 12.6.
See which days are off in 2018 and plan your holidays or long
weekends off work!
* Moveable feasts
January 6 April 1 April 2

(Saturday) (Sunday) (Monday)
Epiphany Easter* Easter Monday*
May 1 May 3 May 20

(Tuesday) (Thursday) (Sunday)
Labour Day Constitution Day Pentecost*
May 31 August 15 November 1

(Thursday) (Wednesday) (Thursday)
Corpus Christi* The Assumption All Saints Day
of Mary
November 11 December 25 December 26

(Sunday) (Tuesday) (Wednesday)
Independence Day Christmas Second Day
of Christmas
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we work conscietiously and transparently. Citi Service Center 6HUYLFH&HQWHU3RODQG
Poland is a nancial institution that understands the need of VISIT COMPANY PROFILE ON:
social corporate responsibility. www.CareersinPoland.com/
/Citi-Service-Center-Poland

CITI SERVICE CENTER POLAND C O M PA N Y P R E S E N TAT I O N S

DEPARTMENTS & PROCESSES
CITI SERVICE CENTER POLAND

Anti-Money Laundering Markets & Security Services Treasury and Trade
WARSZAWA WARSZAWA
Solutions (TTS)
OLSZTYN, WARSZAWA
Anti-Money Laundering is one of CSC M&SS is a global unit that is responsible

Polands largest and fastest growing de- for all securities account services and
partments. It deals with the analysis of fund accounting related functions. Its TTS is an integral part of Citis Institutional
transactions in Citi accounts in terms of goal is to ensure all transactions on a fund Clients Group, serving public sector cli-
their compliance with the law. The Pol- are accurate and all fund prices are deliv- ents, corporations and financial institu-
ish team provides services to about 60 ered to our clients in a timely fashion. This tions all over the world. Our innovative
countries and is one of the three teams area offers unrivalled opportunities for solutions help clients streamline and
in the world involved in the monitoring a career within a fast-paced and constant- automate processes, mitigate risk and ex-
of transactions in terms of anti-money ly changing environment. Here you can pand their reach.
laundering at Citi Service Center Poland. find your career path within area such as:
Middle office: outsourced Back Office
for Clients, settles Capital Market and
Money Market trades, cooperates with
brokers across all global markets
Information Services Group Securities operations: manages the Product Control
OLSZTYN flows of instructions to Transaction WARSZAWA
Control and transaction flows to Cus-
tody Bank
Transaction Control: storing informa-
ISG aims to deliver authoritative and tion on transactions and ensuring Product Control is the largest depart-
timely sources of reference data to the that they are correctly reflected in the ment in Finance, responsible for:
firm through service-oriented opera- funds accounting system Analyzing revenue drivers of the bank
tions teams and state-of-the art tech- Reconciliations: reconciles for data through risk positioning and market
nologies, which facilitate the collection, integrity, investigates and resolves in- movements
storage, analysis and distribution of consistencies between the funds ac- Analyzing product and transaction
product pricing client, account and cor- counting system and the custodians level profitability
porate action data. registry books Controlling variety of investment and
Fund accounting: calculates the Net institutional banking products: FX
Asset Value of Investment and Interest Rate Derivatives, Securi-
ties, Loans, Money Market
Controlling trading floors activities
Providing insights into Income State-
across the world. Our main technology ment and Balance Sheet
Technology services are: Evaluation of fair value of the books;
WARSZAWA
Technology Infrastructure we are marking-to-market
globally managing over 7,000 servers Price verification
and nearly 9,000 databases on differ- Reconciliations and data integrity
ent continents used in financial reporting and exter-
Citi Technology provides end to end We specialize in the following plat- nal disclosures
solutions in specialized financial do- forms: Unix, Wintel, Linux, VMWare,
mains. In Poland, about 800 technology Oracle, MS SQL Product Control closely cooperates
professionals provide critical technology Application Development and Support with Trading Desks, Treasury, Market
infrastructure support, as well as devel- Other services: Technology Control, Risk Management and other areas of
opment and deployment of strategic Information Security, Testing and Pa- Finance.
software applications to Citi entities rameterization of Systems
APPLICATION PROCESS
Step 1 APPLICATION: Step 3 INTERVIEWS:
Send us your CV, preferably in English, via the Citi We will invite you to a personal interview CHECK MORE
website: careeratciti.pl with a with a Manager. INFORMATION
ABOUT
CITI SERVICE
Step 2 - TELEPHONE PHONE SCREEN: ASSESSMENT CENTER may take place CENTER POLAND
We perform an initial verication of the information re- during the recruitment process for Gradu-
garding your motivation, command of English (or an- ate Programs.
other language, if needed), and general understand-
ing about the business or area you have applied for.

C O M PA N Y P R E S E N TAT I O N S

MEET OUR EMPLOYEES
My job involves digging into interesting problems

Do you enjoy your professional duties? when I joined Citi Service Center Poland in 2014, I did not
I like my job, its challenging, sometimes both tech- know if I would nd myself in this, as I had never had
nical and social. I am an IT Business Analyst work- an opportunity to work with foreigners. Thanks to my
ing in CTI EMEA Business Office Team that provides work effort and support from my managers and teams,
reporting, analytics and support to core EMEA CTI I was able to adapt to this and now with a clear conscience
.LQJD.DUD functions. I also have responsibilities within the I can admit that I perceive a lot of advantages of having
+6$WUKPGUU#PCN[UVCV%KVK CTI Commercial Toolset Development Team. I dont colleagues from different countries and regions.
5GTXKEG%GPVGT2QNCPF think Id enjoy my job as much if I didnt get to dig
into interesting problems others dont have access to. What about development opportunities?
My employer offers us a lot of internal trainings, but also
0XVWHDWLQ3RODQG: Do you work in a multicultural environment? gives us courses on platforms such as Udemy or Plural-
DCTU\E\YKVJTCXKQNK Citi Service Center Poland is a multicultural environ- sight. In our Technology department we also have the
)DYRXULWH3ROLVKZRUG ment, no doubt about that. At work I meet people speak- Careers@CTI platform (developed by my team, I am very
MQEJCOEK ing different languages in the lift. Within the team we are proud of that!), that allows us to plan our career path and
really multicultural my manager is from the UK, two sign up to a newsletter with recommendations on learning
7RSSODFHWRVHH
colleagues are from Hungary, one from the USA, with opportunities such as training, knowledge articles, videos
/CUWTKC
another colleague and myself from Poland. To be honest, and podcasts based on previously selected competencies.
Learn Polish it helps!

What tasks does your job involve? years ago in Middle Office operations working my
My core role involves developing my team, driving way through various functions. Since I moved into
process efficiencies, delivering cost effective opera- management within Custody operations, I have
tions, risk mitigation and the general operations been managing 60+ employees servicing over 50
its never boring! On a daily basis, I manage a team markets globally.
across 8 distinct functions. We service Citi Clients 6WHSKHQ+DPLOWRQ
8KEG2TGUKFGPV5GEWTKVKGU
Securities and Cash transactions in over 50 markets What advice would you give to your friends con- 5GTXKEGU1RGTCVKQPUCV%KVK
across European and US working hours. Alongside sidering working in Poland? 5GTXKEG%GPVGT2QNCPF
our sister Team in Kuala Lumpur we cover opera- Learn the basics of the language. Even if its only
tions within Custody 24 hours a day, 5 days a week, the pleasantries, the effort is appreciated. The first
52 weeks a year. Its a fast paced environment with phrases I learnt were dzie dobry and jedno piwo. 0XVWHDWLQ3RODQG:
new and complex challenges each day, yet is ex- Most of the people I have met speak at least one lan- WTGM
tremely rewarding. guage or more, so not speaking Polish should not )DYRXULWH3ROLVKSKUDVH
prevent you moving. In addition, all the Polish peo- RKYQ
What has your career path looked like so far? ple I have met are extremely happy to teach you and 7RSSODFHWRVHH
I have developed considerably, both personally and enjoy giving the real difficult words to try. -TCMY
professionally, in my time in Poland. I started 5
No regrets moving to Poland

What made you move to Poland? What kind of employer is Citi Service Center
I moved to Poland mainly for personal reasons I met Poland?
my wife when we studied together on an Erasmus stu- Citi Service Center Poland is an employer which de-
dent exchange and then decided to settle in Poland, rst nitely gives you the tools and opportunities to develop
in Wrocaw and then in Warszawa. Ive been living in and learn in your career. You can always get involved
-DFN2UU Poland now for ve years and denitely dont regret the in different activities and projects to improve your
%QORNKCPEG1HEGTCV decision to move here. knowledge, learn new skills and expand your network
%KVK5GTXKEG%GPVGT2QNCPF
in the company. Since I joined, I have had 3 different
What helped you most in the process of adjust- roles in Anti-Money Laundering and Compliance, as
ing to work in a new place? well as managers who have always supported my de-
0XVWHDWLQ3RODQG: I think learning to speak the language was a big velopment.
IQDMK factor even in Warszawa it really helps if you can speak
)DYRXULWH3ROLVKZRUG some Polish, it makes your life much easier! It was also
FTQFYMC very important for me to have a group of Polish friends
7RSSODFHWRVHH and not just socialise with expats or other foreigners.
QNKDQT\KP9CTUCY Embracing Polish traditions and understanding Polish
/CUWTKCVJG6CVTCU history and culture was also essential.

DIEBOLD NIXDORF C O M PA N Y P R E S E N TAT I O N S
Cities: Warszawa, Katowice, Szczecin

Total number of employees: over 1,200
www.dncareers.pl www.facebook.com/dnpoland
rekrutacja.pl@dieboldnixdorf.com www.youtube.com/user/DieboldInc
About us
DIEBOLD NIXDORF
Diebold Nixdorf is a world leader in driving connected com-
merce for millions of consumers each day across the nancial
and retail industries. We are an innovation partner for nearly
all of the worlds top 100 nancial institutions and a majority 0LURVDZ
of the top 25 global retailers. We are helping our customers -DQLN
shape the future of consumer transactions. %'1%+5%''
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Our solutions are driving connected commerce bridging
the physical and digital worlds of cash and consumer trans- ,Q 'LHEROG 1L[GRUI ZH RIIHU WUDQVIRU-
actions conveniently, securely and eciently. 0XVWHDW PDWLYH VROXWLRQV DQG G\QDPLF FKDQJHV
in Poland: IRU RXU QDQFLDO DQG UHWDLO FXVWRPHUV
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Diebold Nixdorf employs approximately 25,000 employees
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in more than 130 countries around the world. We have been )DYRXULWH LQFXVWRPHUVHUYLFHDQG,7GHYHORSPHQW
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them with professional development opportunities. Our work DQG PXOWLFXOWXUDO ZRUN HQYLURQPHQW
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In our team, you will meet interesting people from nearly all
parts of Europe and the world. You will have the opportuni- -RLQRXULQWHUQDWLRQDOWHDPDQGJURZZLWKXV
ty to share experiences and get to know new cultures. Work
within international structures also constitutes an opportunity
VISIT COMPANY PROFILE ON:
for interesting business trips related to the implementation of
www.CareersinPoland.com/Diebold-Nixdorf
projects in the head oces of our clients.

C O M PA N Y P R E S E N TAT I O N S DIEBOLD NIXDORF
Diebold Nixdorf
DIEBOLD NIXDORF
Global Delivery Center EMEA Global Center EMEA Business Services

WARSZAWA, SZCZECIN KATOWICE WARSZAWA
We are one of the biggest departments, We are one of the networks of shared
possessing over 300 IT people. Start- services centers supporting Diebold Nix-
Our Global Delivery Center EMEA employs ing from Junior QA, through frontend, dorf Group entities worldwide, operating
more than 700 specialists that provide cus- backend and full stack developers, up to since late 2012. Out of Warsaw approx-
tomer service in more than 19 languages. Senior Project Managers, we have all po- imately 170 specialists are supporting
We are not a typical call center or hotline sitions needed to deliver end-to-end pro- Diebold Nixdorf companies in Europe.
we provide technical support to custom- fessional software. Diversity of our teams America and Africa. In addition, we work
ers that use our products and services and allows you to choose the technology you for the Regional headquarter and for
we also share knowledge with them. Our like and gives you possibility to devel- Group central services with dedicated
work environment is friendly and multi- op new skills. Our people dont work for teams. In small groups, dedicated to one
cultural. Working among foreigners is also others we have our own software, that of the processes and to one or more com-
an opportunity to get to know interesting is used by the biggest retail and banking panies we work in more than 17 languages
persons and different cultures. players in the market. on a daily basis.
APPLICATION PROCESS RELOCATION PACKAGE

1. Job offer and application 3. Job interview
Would you like to work in our Global
Study the oers published on our The meeting with the team manager
Delivery Center EMEA in Warsaw or in
prole in www.careersinpoland.com. and the recruitment ocer conduct- Szczecin and you live far?
If you have found a job interesting for ing the process will constitute an
you or simply feel that you would like opportunity for us to nd out about We will help you relocate. We offer a reloca-
tion package to candidates, to help them get
to become one of us, ll in your appli- your potential and expectations. We
a start in a new city.
cation form. will also try to present our company
to you and give you more information
2. Telephone interview about your future duties.
If your application matches the
requirements of the job, we will call 4. Feedback
you and conduct a brief interview. Regardless of the decision made, we
At this stage we may also check will get back to you with some feed-
your language skills. If you have con- back so that we can let you know
vinced us that you are someone we about the result of the recruitment.
are looking for, we will invite you to If you have managed to convince us
an interview at our oce. that you are the right candidate for
the job, we will make you a job oer
and invite you to sign a contract.
CHECK MORE INFORMATION ABOUT

DIEBOLD NIXDORF

C O M P A N Y DP IREEBSOELNDT ANTI X
I ODNOSR F
Diebold Nixdorf
We share working hours and free time

Why did you relocate to Poland? ing hours, but also our free time. Nights-out, wedding
The main reason was because my girlfriend at the time days, barbecues and dinner dates are only some of the
(now wife) is from Poland and she was living here. In moments we share outside the office.
addition to this I was lucky enough to nd a job as
a Spanish teacher very fast. Is Polish necessary in your job? How about
*HUPDQ$XJXVWR after hours?
+LQFDSLH+LGDOJR Share with us what your favourite place in In our company we use Polish and English as official
5GTXKEG&GUM5WRGTXKUQT
Poland is. languages, therefore Polish is not necessary. How-
Wrocaw. This city offers a very peculiar architecture due ever after hours one can only do so much with only
to the German inuence, but the best thing about it are the English. Personally, I found myself blocked when
0XVWHDWLQ3RODQG: bronze gnomes scattered throughout the whole city they I started to issue official documents such as bank
RKGTQIK are doing their daily duties and it is always fun to nd them. loans, driving license, residence card etc. But after
)DYRXULWH3ROLVKZRUG a couple of months of studying the language, I now
RTQU\ How would you describe the work environment manage to handle these situations without bothering
within your team? my wife.
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Fortunately, we manage to create a family-like environ-
9TQECY
ment around our team. We share not only our work-
Everyone is important on our team

What kind of employer is Diebold Nixdorf? Is Poland a good stop on your way to have a truly
From the first day in Diebold Nixdorf I joined the international career?
supporting and open-door team. In my point of view I can say that Poland is a great work destination.
from day to day Diebold Nixdorf as an employer who I am very keen on supporting and bringing new
builds a better environment for its employees. Thats ideas to my current workplace. By gaining quali-
why it is a great pleasure for me to work in a compa- fications, experience and practical skills I hope to 0DU\QD3DVKXN
ny that is constantly growing in the right direction. achieve my goals here. Having made my first career #EEQWPVKPI5RGEKCNKUV
steps in Poland, I believe that I can be a good exam-
What is it like working within your team? ple for those who are just planning to start building
To begin with, I want to note that I am working their career path in this European country.
in a team which consists of nine people, includ- 0XVWHDWLQ3RODQG:
ing me. All of the team members are very open- RKGTQIKDKIQUWTGM
minded, highly-qualified and creative individuals. )DYRXULWH3ROLVKSKUDVH
In my small group, each of us is treated as an im- O[NGQPKGDKGUMKEJ
portant member of the team. One must admit that OKIFCCEJ
thanks to cooperation in our group I feel that the 7RSSODFHWRVHH
work we are doing brings me a lot of satisfaction. 79.KDTCT[ICTFGP
Open and honest work environment

What do you like best about Poland? What is its What kind of employer is Diebold Nixdorf?
biggest drawback? In general, this employer is open and friendly.
The diversity of the country is amazing. Poland has
everything: sea, mountains, forest and even dunes. How would you describe the work environment
Every country has its ups and downs, it is a part of within your team?
/HQQDUG the deal. I wouldnt call it a drawback, it is more of a The team is great, full of nice and dedicated people
0ROHQNDPS pity: I would like to see more tolerance among people. who are willing to help you. It is an open and, from my
$WUKPGUU#PCN[UV
perspective, honest environment.
Was it easy to make new friends in Poland? How
long did it take? Could you describe your career path so far?
0XVWHDWLQ3RODQG: My rst new friend was made after a couple of weeks. I do not do any career planning. I do my work as good
MTWRPKM I still do have contact with him. I like to communicate, as possible and I take it as it comes. I am not driven by
)DYRXULWH3ROLVKZRUG but sometimes the language barrier is the problem. money or status. I want to be helpful and valued. The
URQMQ Outside the office, it is still hard to nd friends. Also the more expectations you have, the more disappointments
older you get, the harder it is. you will receive. In my case here in Poland, I started as a
7RSSODFHWRVHH
QA support and currently I am working as a BA. This all
)FCUM
happened because I was valued as an employee.

C O M PA N Y P R E S E N TAT I O N S I N T E R N AT I O N A L PA P E R
Cities: Krakw
Total number of employees: more than 500
Recruitment plans for 2017/18: 100
www.internationalpaper.com/careers
Recepcja.Krakow@ipaper.com
About us
I N T E R N AT I O N A L PA P E R
In 2004 International Paper was among the rst corporations

to choose Krakw as the home for their Global Business
Services Center. Ever since, we have been focusing on cre-
ating superior value for our internal and external customers. 0DFLHM'HF
Over 500 employees in Krakw provide advanced business 2TGUKFGPV
services and solutions in Customer Service, Supply Chain, QH/CPCIGOGPV
Information Technology (Business Analysis, IT Project Man- $QCTF
agement, IT Services, Technical Application Services, Tele-
com, Information Security, Application Development and ,Q ,QWHUQDWLRQDO 3DSHU ZH EXLOG ORQJ
Support), Finance (Business Analysis, Credit Analysis and 0XVWHDW WHUP HPSOR\PHQW UHODWLRQV :H SXW HI-
Accounting) and Global Sourcing. in Poland: IRUWV LQWR XQGHUVWDQGLQJ (PSOR\HHV
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What makes us unique? )DYRXULWH WLRQVRUORFDWLRQVDURXQGWKHJOREH:H
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and responsible companies in the world. DKE[MN ZKLFK HYHU\RQH UHJDUGOHVV RI JHQGHU
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companys performance by transforming renewable resources 6CVTC/QWPVCKPU SUHFLDWHG 'LYHUVLW\ LV :HOFRPH 6XFK
into products people depend on every day. QPCUWPP[CWVWOP DSSURDFK OHWV XV PHHW XQLTXH LQGLYLG-
We do the right things, in the right ways, for the right reasons, OQTPKPI XDOV ZKR VKDUH WKHLU SURIHVVLRQDO DQG
all of the time this is The IP Way. QRQZRUNUHODWHGSDVVLRQVDQGPDNHRXU
HQYLURQPHQWHYHQPRUHLQWHUHVWLQJDQG
IDYRUDEOHWRDFKLHYHUHVXOWV

www.CareersinPoland.com/International-Paper

I N T E R N AT I O N A L PA P E R C O M PA N Y P R E S E N TAT I O N S
International Paper
I N T E R N AT I O N A L PA P E R
Global Customer Service Center Information Technology Global Sourcing
KRAKW KRAKW KRAKW
Servicing customers from managing Full range of IT services for over 25,000 Managing contracts and relations with
customer orders to improving profit- International Paper users worldwide. suppliers globally. Performing spend
ability. Providing, supporting and maintaining and supply market analyses.
Selling paper and pulp to 20 countries technical IT structure. Managing supply of raw materials,
in 6 continents. Developing and implementing new IT energy, services, MRO and capital pur-
Managing complex business solutions: solutions to address business needs. chases.
vendor compliance, customer specific Cooperating with Sourcing teams in
inventory and pricing. EMEA, the US, Brazil, China and India.
Supply Chain
KRAKW
Providing order management services Leading forecasting and Sales & Oper-
to customers all over Europe as well as ations Planning Process to ensure sup-
overseas. ply/demand balance across all mills
Acting as one team with sales & supply and to maximize profit.
chain organization to create competi- Managing master production plan-
tive advantage through tailored ser- ning to maintain product availability
vice offering. and keep inventory in European mills
Leveraging Lean/Six Sigma methodol- and Distribution Centers at targets.
ogy to optimize internal processes and Optimizing routed, load and dispatch
support business growth. planning while meeting service expec-
tations.
APPLICATION PROCESS
1. Application 3. Test (if applicable)
All available jobs are posted on our website Depending on the position, you will be invited to take part in an
www.internationalpaper.com/careers Assessment Center or complete a short task related to the job you are
applying for.
2. Phone screening
Based on the job requirements, your application will 4. Interview
be analyzed and moved to the next step of the pro- The nal stage of the recruitment process is an interview in our oce.
cess. You may expect a short phone conversation to If you are abroad, we organise a videoconference meeting. During the
check your availability, work experience and nan- meeting we will discuss your job experience, competencies, language
cial expectations. or technical skills, expectations and will answer your questions.

INTERNATIONAL PAPER

International Paper
MEET OUR EMPLOYEES
Diversity contributes to success

Could you describe International Papers core grounds but also offers them the opportunity to be
values? the best.
One of the companys core values is Investing In
People. We make sustainable investments to protect Do you value diversity in your company?
and improve the lives of our employees and mobilize We believe in International Paper that diversity is
6LPRQ5XVVHOO our people, products and resources to address criti- a major contributor to success. The IP GBSC envi-
*GCFQH(KPCPEG-TCMY cal needs in communities where our employees live ronment offers numerous opportunities to develop
and work. We treat others with respect and digni- your career and particularly to grow as a leader.
ty and believe in diversity of thought, culture and The quality of our service and rate of growth is due
background. The IP culture of people first and inclu- to the strength of our multinational teams. The Fi-
0XVWHDWLQ3RODQG: sion is paramount producing engaged staff who are nance Department is one of the most diverse teams
UGTPKM keen to make a difference. We face the challenges in the company with 14 different nationalities serv-
)DYRXULWH3ROLVKZRUG as a team and the solutions come from the broad ing as many countries in EMEA as well as partner-
U\E\EKG experience of its individual members. It is a privi- ing with our other service centres in the US and in
lege to work with such a talented, open minded and South America.
7RSSODFHWRVHH
ambitious team in an environment that not only
$QNGUCYKGE
welcomes people from all nationalities and back-
Give yourself and Poland a chance!

How has International Paper inuenced your Would you recommend Poland to your friends
career? living abroad?
In the final year of my Masters degree I applied for Yes, I most certainly would. Its a highly valuable and
the Finance Explorer Program in International Pa- positively challenging experience that shapes you both
per during which I had the opportunity to work in professionally and personally. Poland is a picturesque
multiple departments within Finance. This allowed country with a rich history, profound culture and huge
$QQD9RQV
me to gain insight into the career options available economic potential. Its fast-developing environment #EEQWPVCPV
to me and to apply my theoretical knowledge in offers a lot of exciting new horizons and expanding
work environment. After finishing my internship, opportunities, namely the possibility to learn new lan-
I applied for a job in Accountancy and Ive been guages, witness different cultures and lifestyles, meet
working here ever since. interesting people, discover beautiful places, and build 0XVWHDWLQ3RODQG:
My job responsibilities include conducting all a career path in a global corporate environment. WTGMRKGTQIK
month-end close activities, processing and reviewing )DYRXULWH3ROLVKSKUDVH
journal entries to ensure all transactions are properly What advice would you give to your friends who RKVGE\GM
posted, supporting our business locations, preparing are considering relocating to Poland? 7RSSODFHWRVHH
and sending weekly/monthly reports, etc. Keep calm and give yourself and Poland a chance! /QTUMKG1MQ
Do not let the fear of the unknown hold you back.
I can stay here forever

What was your rst impression of Poland right Having colleagues that are from the United States or
after arriving here, in Krakw? who have worked in the US. The diversity here is amaz-
Krakw was so organized and clean. The public trans- ing, people are literally from all over the world.
port system, especially trams and buses, was so easy to
use. I knew the moment I arrived I can be here forever. And how would you describe the work environ-
7DMDGLQ
0XKDPPDG ment within your team at International Paper?
'ZRQTV5GPKQT#EEQWPV Is there anything in Poland that reminds you of My team in Customer Service, as well as other teams,
'ZGEWVKXG your homeland? are amazing. The work environment is diverse and ev-
The Sheraton Hotel restaurant reminds me of a sports eryone here is willing to help. This is the perfect envi-
bar in America. I can even watch the NFL American ronment for foreigners because it is a truly family-ori-
0XVWHDWLQ3RODQG: Football Games here! If you ever feel homesick, there are ented workplace.
/T2CPECMG many places in Krakw that can cure that feeling. Peo-
)DYRXULWH3ROLVKZRUG ple come from everywhere to start a new life in Poland,
F\KMK so it is denitely getting easier nowadays.
7RSSODFHWRVHH
9CYGN%CUVNG What helped you most in the process of adjusting
to work in a new place like Poland?

S H E L L B U S I N E S S O P E R AT I O N S C O M PA N Y P R E S E N TAT I O N S
Cities: Krakw
Total number of employees: 2,900+
www.shell.pl/krakow www.facebook.com/shell
About us
S H E L L B U S I N E S S O P E R AT I O N S
Shell Business Operations in Krakow is created by an inter-
national team of over 2,900 professionals representing 36
nationalities. Together with our associates from all over the
world we create one of the most remarkable businesses. We Barbara 0F&ORVNH\
are the key part of complex processes for the whole company. %GPVTG*4/CPCIGT
We work in over 20 foreign languages being responsible for 5JGNN$WUKPGUU1RGTCVKQPU
business operations realization in 9 departments. -TCMY
Shell Business Operations in Krakw allows you to make :RUNLQJ LQ D YLEUDQW FRPPXQLW\ ZLWK
a global impact through a wide range of projects. With our 0XVWHDW VWURQJ YDOXHV DQG D VXSSRUWLYH FXOWXUH
company, you can embark on a new, international career in Poland: 6KHOO %XVLQHVV 2SHUDWLRQV LQ .UDNyZ
WTGM RIIHUV\RXWKHFKDQFHWREXLOGDODVWLQJ
path. You can continue and expand your current professional
DQGPHDQLQJIXOFDUHHU:LWKXV\RXFDQ
experience, broadening your range of knowledge. )DYRXULWH JURZ \RXU SRWHQWLDO DQG H[SDQG \RXU
3ROLVKZRUG SURIHVVLRQDOH[SHULHQFH
What makes us unique? [LVMQ
Shell Business Operations in Krakw has truly diverse and inclusive :H FUHDWH D FRPIRUWDEOH HQYLURQPHQW
7RSSODFHWRVHH IRU VSHFLDOLVWV UHJDUGOHVV RI WKHLU JHQ-
environment, which is for all of us a source of everyday inspiration. $KCQYKGCHQTGUV GHUVNLQFRORXURUVH[XDORULHQWDWLRQ
We are multicultural. More than 10% of the Krakw center
employees come from outside Poland. 2XUJURZWKDQGEURDGUDQJHRIVSHFLDO-
We care about gender equality. Around 50% of our managers L]DWLRQV FUHDWH H[FHOOHQW RSSRUWXQLWLHV
IRU\RXWRWDNHSDUWLQPDNLQJWKHIXWXUH
are women at dierent levels of the organization. When mak- -RLQ6KHOO%XVLQHVV2SHUDWLRQVDQGVWDUW
ing career decisions, we make sure to support the careers of VRPHWKLQJUHPDUNDEOH
both men and women.
We like breaking barriers. We employ the dierently abled,
removing obstacles, providing any assistive technologies
needed in a daily job.
www.CareersinPoland.com/Shell-Business-Operations

C O M PA N Y P R E S E N TAT I O N S S H E L L B U S I N E S S O P E R AT I O N S
Shell Business Operations

S H E L L B U S I N E S S O P E R AT I O N S
Finance Operations Customer Operations HR Services

KRAKW KRAKW KRAKW
We are the biggest department of SBO We connect Shell with its European HR Services is the first contact point for
Krakw. By undertaking a wide range of in- customers. Our language skills and motivation Shell employees who require human re-
ternational tasks with our robust financial allow us to tackle challenges and build sources assistance. We provide them with
knowledge, we build the success of Shell. partner relationships. full support across a range of professional
and employment matters.
Contracting & Procurement Lubricants Supply Chain Internal Communication

KRAKW KRAKW KRAKW
We manage Shells contract agreements We are responsible for organizing the We develop and execute Shells internal
across multiple regions, as well as optimise supply of materials to Shells factories communications strategy on a global
procurement processes. Were all about and manufacturing centres. Join us and basis. We connect staff with strategy to
making the company more effective. become a part of a new exciting SBO ensure each employee understands their
challenge. personal contribution to the companys
success.
Trading & Supply Logistics Legal

KRAKW KRAKW KRAKW
We are responsible for supporting front At Shell, we carry out the logistics We are providing legal services in
line trading staff in their work around processes for a fleet of over 3,000 trucks support of business partners negotiating
maritime operations. We prepare analyses, across the world. Logistics at SBO is a commercial agreements with customers
negotiate and optimise processes across mixture of passion, experience and vision. and sales consultants all over the world.
different regions. Its new, its challenging
and most of all Its fun to work with us.
APPLICATION PROCESS RELOCATION PACKAGE

1. Visit www.shell.pl/krakow to check new vacancies and apply.
Firstly, Shell provides nancial support for
2. After the CV analysis, our recruiter will contact you for a pre-interview
foreigners who move to Poland to work
and/or tests. in SBO. In addition, we help our new
3. The next step is a job interview in Krakw with our recruiter and manager. colleagues nd an apartment, complete all
4. The last part of the recruitment process is the nal job and relocation formalities and offer them excellent benet
packages. What is more, Shell runs Inter-
package oer.
national network the activities/events
to help foreigners integrate with the Shell
team and new environment.

SHELL BUSINESS OPERATIONS

Shell Business Operations

MEET OUR EMPLOYEES
Balance between hard work and fun

Were you supported by your employer and fantastic leaders and programs in place to invest in
colleagues in the rst days of your new job? people development!
Absolutely! I love the Order to Delivery department
within Shell as its a small family, everybody is Is there anything in Poland that reminds you of
extremely friendly to each other and if you need help, your homeland?
-HIIUH\
theres always someone there for you. Coming to work No, Poland and Holland are SO different; to name one
0LGGHOGRUS
6GCO.GCF5EJGFWNKPI since the rst day is a pleasure and I take great pride in example, Vaalserberg (highest hill) in Holland is 322
UWRRQTV$G0G.WZ being part of the team. There is a good balance between meters, whilst Rysy is 2,499 meters. The vast difference
hard work and fun. is why I still feel that I am on holiday every day and
get so much energy. I love both countries and in either
0XVWHDWLQ3RODQG: Does your employer offer development and one I feel right at home!
DKIQU training opportunities?
)DYRXULWH3ROLVKZRUG Shell puts a great deal of energy into employee growth. What gives you satisfaction at work?
MQPUVCPV[PQRQNKVCPE\[MK- After starting as a scheduling support operative in Full stations, happy customers and satised employ-
GYKE\YPC Shell in August 2014, I have had the opportunity to ees! Theres absolutely nothing better than ensuring
grow to a Team Lead position within 3 years. This you deliver the best results in the safest way possible.
7RSSODFHWRVHH
would have never happened if Shell did not have
6CVTCOQWPVCKPU-TCMY
Best employee value proposition in Krakw

What do you like about your job? to grow and develop is part of the working culture
I enjoy working with people. My job gives me the from day one. The organization understands me and
chance to coach staff and leaders every day and it is my familys need for flexibility and I believe we have
great to see them succeed. I also need to have deep the best employee value proposition offer in Krakw.
insights into what our customers think, feel and
want. Its great that I can reflect on my companys Is there anything particular about Polish %DVWLDQ0HLQNH
%QPVKPWQWU
work from an external and internal perspective and culture? +ORTQXGOGPV%WUVQOGT
stay close to our customers. I have my most reward- People in Poland surprised me with their openness. 'ZRGTKGPEG.GCF
ing moments at work when people are recognized for Its easy to nd social contacts and participate in social
delivering excellent customer experience and I know life. At work people have a very warm and personal
I am a part of it. relationship and it helps to find friends very quickly 0XVWHDWLQ3RODQG:
and easily. Its not all about work but whom you work RKGTQIKYKVJOGCV
What kind of employer is Shell Business with that seems to matter here. If you ask me what )DYRXULWH3ROLVKSKUDVH
Operations in Krakw? are my most intense cultural experiences in Poland, URQMQ
To me, Shell is the employer that cares about people. then it was some Polish weddings I was honoured to 7RSSODFHWRVHH
The culture to create a healthy, safe and secure work- be invited to. So, if you happen to be invited, dont 5QNKPCKP$KGU\E\CF[
place is outstanding to me. The investment in people miss it!
Open and honest work environment

What advice would you give to your friends who If you had to leave Poland now, what would be
are considering relocating to Poland? the thing you would miss most?
In short, just do it! Living and working abroad gives you The city life with all those great people living here.
a new on perspective on the world. As example, Krakw There is always (twenty-four seven) something
felt from the rst day as home for me because of the happening here (in the positive sense of the word) and
-RFKHP5REEH international atmosphere and plenty of activities to do. there is absolutely no moment to get bored.
*URVNDPS Even though you will return later back to your home
$WUKPGUU#PCN[UV country the experience you get from this is benecial
for the rest of your life.
0XVWHDWLQ3RODQG: What tasks does your job involve?

WTGMKPDTGCF I just started my new journey as a team manager and
)DYRXULWH3ROLVKZRUG previously I was a Credit Analyst. My team plays an
OCNKPC important role to make sure our customers pay on
7RSSODFHWRVHH time. Moreover, we are a business partner for sales
6JG0CVKQPCN2CTMU and we give advice how they can run better their
KP.GUUGT2QNCPF business.

A R L A G LO B A L S H A R E D S E RV I C E S A R V A T O B E R T E L S M A N N
www.arla.pl www.facebook.com/ArlaGdansk www.praca.arvato.pl www.facebook.com/PracaNaSerio
gbshr_gdansk@arlafoods.com hrszczecin@arvato.pl
DESIRED LANGUAGES DESIRED LANGUAGES
ARLA STORY ABOUT US

Our philosophy of producing natural, healthy and high quality Arvato Bertelsmann Polska is a subsidiary of Arvato Bertels-
dairy products dates back to the 1880s when dairy farmers mann AG, an international outsourcing provider employing
in Denmark and Sweden joined forces with one common over 70,000 people in more than 40 countries. The Polish
goal: to produce and provide the best dairy products. Today branch of Arvato Bertelsmann employs over 3,500 people
we have grown to become a global FMCG company with in 14 locations. Together with a global leader in the IT industry,
19,000 employees worldwide. we are currently developing our Contact Centre projects
and in relation to that we are looking for Customer Service
GLOBAL BUSINESS SERVICES IN GDASK Representatives.
In Poland we are 300 employees who support our colleagues
worldwide by providing them with world-class accounting, LOCATION & PROCESSES
nance, procurement, master data and HR processes. Every The Customer Service Representative in our Szczecin loca-
single one of us plays an important role and together we tion is responsible for handling customer queries (phone,
build on our 10bn Euros turnover thereby establishing our e-mail and live chat) and supporting individual and
position as one of the largest dairy companies in the world. business clients in both incoming and outgoing communi-
cation regarding IT issues. There are no sales involved and
OUR VALUES we are not technical support.
By acting according to our character Lead-Sense-Create, we
can achieve the ambitious targets set out in our mission, HOW TO APPLY
vision and strategy. We strive to have a leading mindset, To apply or for more information please send your CV with
a sensing approach and a creating culture. a covering letter to HRszczecin@arvato.pl and you will be
asked to ll in an application form as the rst form of contact.
WHAT WE OFFER We will review your application and contact you to set up
+ work in an international team & matrix structure; a brief phone interview. Later on we will ask you to com-
+ friendly atmosphere & comfortable workplace with great plete some assessment tests which will measure the skills
sea view (Neptun oce in Gdask - Wrzeszcz); and capabilities necessary to be successful in the role. The
+ development possibilities while taking part in internal last stage of our recruitment process is a face-to face or
projects and trainings; Skype interview. We are able to conduct the whole recruit-
+ exible work hours and wide social benets package. ment process remotely.
HOW TO APPLY
RELOCATION SUPPORT
We are looking for new colleagues in our Shared Services
Centre in Gdask. If you are interested in getting an exciting The employee will receive a relocation package of PLN 700
job, like being challenged and wish to join an incredibly gross paid with the rst salary and upon delivering rental
fast growing business, you should take a chance and be- agreement. Additionally, the employee may avail of Arvatos
come part of our Arla team. Send your application via: chosen hotel for 7 consecutive days from arriving in Szczecin.
www.arla.pl/przeglad/kariera/wakaty The relocation package is paid once.
CONTACT DETAILS
Arla Global Financial Services Centre Sp. z o.o.
Al. Grunwaldzka 103A
80-244 Gdask
WWW.CAREERSINPOLAND.COM/EMPLOYER/ARLA WWW.CAREERSINPOLAND.COM/EMPLOYER/ARVATO

B A R R Y C A L L E B A U T B E C T O N D I C K I N S O N
www.barry-callebaut.com Barry Callebaut Group www.bd.com/pl www.ssckariera.pl

www.facebook.com/BARRY-CALLEBAUT-192950692982
ABOUT US ABOUT US
Barry Callebaut in Poland is part of an international group with Becton Dickinson is a global medical technology company.
all its Polish entities located in d. We are the world leader in We create specialised devices, solutions and systems for dier-
the production of high-quality cocoa and chocolate. Close to ent needs across the healthcare continuum and we serve
10,000 employees work for the Barry Callebaut Group in more all of them with one single and relentless human purpose:
than 53 modern facilities around the world while selling its Advancing the World of Health.
products in more than 100 dierent countries. In February 2013, BD opened its Shared Service Center in
The Barry Callebaut factory in d, Poland was established Wrocaw where currently employs almost 400 associates and
in 1995. We also have the commercial oce and the modern is still looking for new professionals to join.
Shared Service Center. It is an integral part of the main business
and supports our Barry Callebaut Group. Through dynamic and
RECRUITMENT PLANS
eective development, the Shared Service Center combines
transactional activities in countries across Europe and the We are looking for high potential individuals interested in
world. Dierent actions are taken in areas such as: Finance, building a career in Accounts Payable and Receivable, Order
IM/IT, Master Data, Customer Service and Logistics. Processing, Process Analysis, Customer Support and many
others. If you love working in a fast-paced service-oriented
role and have problem-solving skills, we can oer you great
OUR VISION AND VALUES opportunities at our smart oce in Wroclaw.
Barry Callebaut is the heart and engine of the chocolate and
cocoa industry, thanks to: HOW TO APPLY
Customer focus; Get to know our recruitment process:
Passion; 1. Find an oer and send us your CV.
Entrepreneurship; 2. Lets talk our recruiter will contact you via phone to
Team spirit; discuss your experience, competencies and expectations.
Integrity. 3. Lets meet come to our oce for a face to face interview
with a manager. You might also be asked to take some
competencies test. Our recruiter will provide you with all
JOBS WE RECRUIT FOR: the details.
Maintenance: Electrician; 4. Welcome on board!
Customer Care: Specialist;
Production: Operators;
WHY TO WORK AT BD?
Quality: Lab technicians & QA specialist;
R&D: Assistant; New, modern oce near the city centre (ergonomic desks,
fruits and vegetables, healthy snacks, hobby and sport
Supply Chain: Warehouse, logistics & planning;
clubs, participation in pro-health actions and events);
Sales: Account sales manager;
MultiKafeteria system;
Finance: APA accountancy & GL accountancy;
Lunch card;
IT: Technicians;
Private medical care;
Master Data: Administrator;
Insurance package;
AND MANY MORE!
Languages courses co-fund.
WWW.CAREERSINPOLAND.COM/EMPLOYER/BARRY-CALLEBAUT WWW.CAREERSINPOLAND.COM/EMPLOYER/BECTON DICKINSON

C O N D U E N T P O L A N D C S S C O R P
www.conduent.com Conduent Poland www.csscorp.com poland.careers@csscorp.com
recruitment.poland@conduent.com www.linkedin.com/company-beta/7062
ABOUT US ABOUT US
Conduent is the worlds leading enterprise for business process CSS Corp is a growing global technology company, with
and document management. Its services, technology, and over 5,500 technology professionals across 16 global centers.
expertise enable workplaces from small businesses to large We provide IT services and technology support for over 140
clients around the world. In Wrocaw, CSS Corp has been
global enterprises to simplify the way work gets done so
operating since 2007. Currently we are hiring nearly 130 pro-
they operate more eectively and focus more on what matters
fessionals from dierent parts of the world. Diversity, respect
most: their real business. Conduent oers business process and trust are important elements of our work culture. We truly
outsourcing services, including data processing, healthcare believe that to achieve more as a company, we need to build
solutions, HR benets management, nance support, trans- a solid relationship that our employees can experience on
portation solutions, and customer relationship management a daily basis. At CSS Corp, we understand that a great work
services for commercial and government organizations culture is a key factor in bringing out the best from our
worldwide. employees and to make a day so much more enjoyable.
LOCATIONS & PROCESSES WHAT WE OFFER:

Conduent in d provides services in the area of Finance & Fully-paid Multisport or prepaid vouchers;
Accounting, Human Resources and Customer Care. We are Private medical care;
Additional insurance;
looking for Accountants, Service Desk Agents and
Relocation package;
HR Professionals.
Individual coaching language session with our specialists;
d: Nice and friendly atmosphere;
Total of employees: 180 International working environment;
Recruitment plans for 2017/18: 150 Social events;
Refreshments.
HOW TO APPLY
To apply, please send your CV to: HOW TO APPLY
recruitment.poland@conduent.com Please go to our website www.csscorp.com/company/
careers to check vacancies searching by location and job
position. You may contact us directly via e-mail poland.
careers@csscorp.com or look for our job ads on Polish job portal
www.pracuj.pl.
RECRUITMENT STEP BY STEP

1. After applying, our recruitment team will contact selected
candidates to discuss their application.
2. Short telephone conversation with our language professionals
is the next step of the selection process.
3. Face-to-face interview with Supervisor or Manager along
with HR representative in our Wrocaw oce is almost the
last part.
4. Interview with our clients representative is the nal step.
We will keep you posted after each stage of the recruitment

process.
WWW.CAREERSINPOLAND.COM/EMPLOYER/CONDUENT-POLAND WWW.CAREERSINPOLAND.COM/EMPLOYER/CSS-CORP

DELOITTE CE BUSINESS SERVICES CENTER F U J I T S U
www.deloitte.com/pl/dcebsc www.facebook.com/dcebsc www.therealdeal.pl/en www.facebook.com/FujitsuPoland
dcebsc@deloittece.com @dcebsc www.linkedin.com/company/career-at-fujitsu-poland
ABOUT US ABOUT US
Deloitte Central Europe Business Service Center in Rzeszw Fujitsu is the leading Japanese information and commu-
provides audit, nance and accounting, IT as well as risk nication technology (ICT) company, oering a full range of
management services for Deloitte rms in 18 countries. DCE technology products, solutions, and services. Fujitsu Global
BSC expands the range of services provided to other areas Delivery Center in d employs specialists within six busi-
and to its clients operating in Europe. Many of our employ- ness lines: Research & Development, Remote Infrastructure
ees started their careers from participating in our Business Management, BPO, Service Management, Service Desk and
Academies or paid internships. We oer access to opportuni- EMEIA Finance Services. We invite to our team programmers,
ties that support your growth, develop your skills, and guide IT specialists, administrators and IT engineers, candidates in-
you to reach your goals. Everything is up to you, apply online! terested in career in IT, accounting and nance specialists,
linguists and customer service professionals.
DEPARTMENTS TO WHICH WE ARE HIRING

Audit Delivery Center; WE OFFER
Finance; Great atmosphere just ask our employees!
IT; Unlimited access to a e-learning platform for those who are
Risk Operations Center; thirsty for knowledge.
Internal services: HR, Marketing, Legal Services. Benet package: medical care, OK System, Benet System,
fresh fruit in the oce, vouchers for lunch and a set of dis-
counts for the Fujitsu employees in numerous places in d.
JOIN US!
Wide range of promotion opportunities.
We are looking for people focused on their professional Relocation support.
development and interested in working in a multinational
environment. Do you speak English and enjoy working as a
part of a team? Do you study business, technical or art and WHO ARE WE LOOKING FOR?
humanities studies? Apply! Good command of languages People who know English at an advanced level;
spoken in Central and Eastern Europe will be your denite People who know other foreign languages or have experi-
advantage. Create an impact that matter! ence in the area of IT or accounting.
WHY TO WORK AT DELOITTE? HOW TO APPLY

Courses and trainings;
Send your CV to HR.lodz@ts.fujitsu.com with a note:
Language classes;
Career in Poland.
Private medical care;
Multisport membership;
Contact details:
Deloitte Adventure Team;
Fujitsu
Deloitte bikes;
Textorial Park
Modern oce with great views;
ul. Fabryczna 17
Delicous coee, tea and ltered water.
90-344 d, Poland
WWW.CAREERSINPOLAND.COM/EMPLOYER/DELOITTE WWW.CAREERSINPOLAND.COM/EMPLOYER/FUJITSU

F R E S E N I U S K A B I F R E S E N I U S M E D I C A L C A R E
www.fresenius-kabi.com www.linkedin.com/company-beta/16225430 www.freseniusmedicalcare.com www.linkedin.com/company/freseniusmedicalcaressc
Business_Services_HR@Fresenius-Kabi.com rekrutacja@fmc-ag.com www.facebook.com/FreseniusMedicalCare.Corporate
ABOUT US ABOUT US
Fresenius Kabi is a global healthcare company that specialises Fresenius Medical Care SSC in Wrocaw is a dynamic group of
in lifesaving medicines and technologies for infusion, trans- specialists, working in the nance and accounting services,
fusion and clinical nutrition. Our products and services are for companies that are part of Fresenius Medical Care group.
used to help care for critically and chronically ill patients. We We are creating and developing the rst Shared Service Center
employ about 35,000 people worldwide. in Europe for Fresenius Medical Care.
Fresenius Kabi Business Services Sp.z.o.o. was opened in SSC working environment enables a lot of space for constant
August 2014 in Wrocaw to provide the best quality service in development, gives opportunity to work in an international
the area of nancial and accounting processes for Fresenius environment and possibility to take part in interesting
Kabi European entities. 140 professionals work in our Shared projects, like transition and transformation processes.
Service Centre, providing the service for 15 dierent markets We are part of the Fresenius group that has over 100 years of
in Europe. Each day we all have a chance to create and inuence practice in the health and patient care industry and employs
our workplace, having an opportunity at the same time to 250,000 employees in over 100 countries. Fresenius Medical
develop our skills in an international environment. Care is the biggest international provider of dialysis products
WHAT MAKES US UNIQUE and services, helping people with chronic renal failure.
Working in lifesaving company makes us very proud of the WHAT MAKES US UNIQUE
main business delivered worldwide and drives us in everyday
Values related to the health and quality of patients life giving
accounting service.
opportunity for a career with a purpose.
Intimate and friendly atmosphere distinguishes our company
on the market.
WE ARE LOOKING FOR
Work allows live contact with foreign languages and inuence
People experienced or interested in pursuing their career
on building relationship with the customers.
in accounting;
We are engaged in the creation of our company by
People uent in the English language;
presenting unique ideas and implementing them.
European languages speakers;
WE ARE LOOKING FOR Motivated and open for new challenges individuals.
People, who can communicate in English well and know
additional European language; WE OFFER
People, who would like to develop their career in nance Intimate and friendly atmosphere;
and accounting; Attractive benets package: private medical healthcare
People, who are open and motivated for further growth. with travel insurance, Multicafeteria programme, social
WE OFFER fund, recognition programme, trainings and development
Stable employment in a company with a great reputation opportunities, language courses and post-graduates stud-
and international environment; ies subsidizing, covered bicycle parking, fruits in the oce,
Great collaboration and knowledge sharing spirit; integration events;
Wrocaw city centre location; Stable employment conditions, excellent learning possibilities
Private medical healthcare with travel insurance; Perfect location in the city center (3 minutes walk from the
Multicafeteria programme; Wrocaw main square);
Social fund; Processes: Procure to Pay, Order to Cash, Record to Report,
Recognition programme; Project Management.
Trainings and development opportunities;
Language courses and post-graduates studies subsidizing; HOW TO APPLY
Covered bicycle parking; Find our job ads and apply on pracuj.pl or send your CV to
Fruits in the oce; rekrutacja@fmc-ag.com.
Great integration events.
WWW.CAREERSINPOLAND.COM/EMPLOYER/FRESENIUSKABI WWW.CAREERSINPOLAND.COM/EMPLOYER/FRESENIUSMEDICALCARE

G R O U P O N H & M C U S T O M E R S E R V I C E
www.gogreengroupon.com www.facebook.com/GrouponCareersPoland www.about.hm.com/en/about-us www.facebook.com/hm
rekrutacja@groupon.pl instagram.com/GrouponCareersPoland www.youtube.com/user/hennesandmauritz www.instagram.com/hm
ABOUT US ABOUT US
At Groupon were on a mission to become a daily habit in H&Ms Customer Service is a multichannel and multi-brand
the way consumers and merchants interact. Were chang- organisation with a focus on delivering professional and
ing local commerce on a global scale. And were also hiring. quality service for customers of all brands via multiple channels.
We believe in making life and work less boring. That The customer is at the heart of everything we do! Today
means breaking the mould of traditional corporate rms, Warsaw H&M Customer Service employs nearly 200 employees
where folks work in dull grey oces. You can wear jeans and and is a part of the global Customer Service family of almost
sneakers, or you can wear a suit its up to you! 1,800 employees located in nine centers around the world.
We do things dierently and while we are proud of our re- Within our Customer Service center we provide service
laxed environment, we thrive on the dynamic energy and to customers in nine markets, including Bulgaria, Croatia,
ambition that our team players bring to work every day of Czech Republic, Hungary, Poland, Romania, Russia, Slovakia
the week. and Turkey.
Respect, integrity and inclusion are at the very core of our
beliefs and we know that through building a great place to ABOUT H&M
work where people can be themselves, we can help build H&M is one of the worlds leading fashion companies. We are
great communities. constantly expanding our nancially solid business in order
#gogreen! to oer even more customers Fashion and Quality at the Best
Price in a Sustainable Way. We welcome diversity and cherish
LOCATIONS & PROCESSES teamwork as the best way to reach results. Our employees
We have our Sales oces in all the biggest cities in Poland, make this happen in a challenging and exciting workplace
but foreign language speakers will nd their jobs in our two with an open-minded atmosphere.
subsidiaries of Groupon Shared Service Centre located in:
Warsaw; HOW TO APPLY
Katowice (launched very recently in 2017).
Visit www.career.hm.com/content/hmcareer/pl_pl/ndjob
to view current vacancies and apply there or send an e-mail
Shared Service Centre teams are:
to recruitmentcswarsaw@hm.com with your application.
Customer Service;
Editorial;
Analytics; RELOCATION PACKAGE
Finance; H&Ms Customer Service care about their employees and
...and more we are constantly growing our Teams! that is why we will help you take your rst steps in Warsaw by
providing a relocation package to all candidates who success-
HOW TO APPLY fully pass the recruitment process. The relocation package
Send your CV in English through a form on our recruitment covers ight tickets and apartment accommodation during
page at www.gogreengroupon.com lling in all necessary the rst challenging month of your stay in Warsaw.
details requested there.
If your prole is relevant to our current hiring needs a re- BENEFITS
cruiter will reach out to you via phone or email for a short H&M discount card
chat and will agree on a date of your interview and send Group life insurance
you language tests to complete. Medical care package
If you are invited to an interview (in person or through on-
Sports benet programs
line meeting), you will continue the chat with more detail
and you will be asked to complete another test then. Modern workplace in the center of Warsaw
If you are successful, your recruiter will reach out to you Daily fruits
with a job oer and send you all necessary details!
WWW.CAREERSINPOLAND.COM/EMPLOYER/GROUPON WWW.CAREERSINPOLAND.COM/EMPLOYER/H&MCUSTOMERSERVICE

H E I N E K E N IKEA BUSINESS SERVICE CENTER
https://jobs.krakow.heineken.com www.facebook.com/HEINEKENKrakow www: www.ikea.pl/praca www.facebook.com/pracawIKEA
TalentAcquisition_Krakow@heineken.com recruitment.bsc@ikea.com www.linkedin.com/company/ikea-group
DESIRED LANGUAGES
DESIRED LANGUAGES
ABOUT US ABOUT US
HEINEKEN is a proud independent global brewer, committed to At IKEA BSC (Business Service Center) we focus on working
surprise and excite consumers with its brands and products every- more eciently with transactional services in the elds of
Finance and HR across IKEA Group doing it in one, common
where. The brand that bears the founders family name Heineken and standardized way.
is available in almost every country around the globe and is Our Finance Services include Accounts Payable, Travel
the worlds most valuable international premium beer brand. Expense Claims, Master Data, Business Support and General
At our Global Shared Services Centre in Krakw we are more than Ledger. Our HR Services include Payroll, Personnel Administra-
900 Finance & Accounting professionals of 27 nationalities and tion, and HR System Support. Our shared service center was
established in 2011 and it is located in Pozna.
we collaborate with 26 Operating Companies in 25 languages. Currently we are more than 460 professionals working for
IKEA BSC; we connect our competence with a passion for
WHO WE ARE LOOKING FOR IKEA products. As we provide services to IKEA companies
Finance & Accounting professionals and graduates in the located in many dierent countries, our team is very diverse
following areas: Purchase to Pay (Invoice Processing, Query we are happy to have colleagues representing 16 national-
Resolution, Payments, Vendor Master Data), Order to Cash ities and speaking 21 languages among us.
(Banking/Cash Application, Billing, Credit Risk, Collections & ABOUT YOU
Disputes, Pricing & Discounts), Record to Report (Fixed Assets, IKEA is creating working conditions and professional
Tax Accounting, General Ledger Accounting, Intercompa- development possibilities for people with dierent types of
ny), Business Performance Management (BPM), Accounting, education, dierent gender, nationality and ethnicity, physical
Reporting and Consolidation (ARC), Support functions (HR, abilities, views on life/world and at all ages.
IT, Internal Finance/Internal Control, Service Management). We support diversity and we draw our strength from it. We
want to be a great and inspiring place to work. We work in
HOW TO APPLY Activity Based Oce that is tailored to the needs of employees.
Such a model of work is based on trust and responsibility for
Visit our Career Website www.jobs.krakow.heineken.com to the tasks being undertaken, the employees choose when,
nd currently open positions and apply. where and how to work.
Depending on the position, dierent types of people can nd
RELOCATION SUPPORT work here and develop their professional experience. We are
open to students, graduates at dierent stages of education
For those of you who move to Poland to work with us we
and those with professional experience.
oer nancial support, travel tickets, movements of goods,
accommodation in hotel for the rst three weeks, help with HOW TO APPLY
legalization of your stay and other formalities. 1. Please go to IKEA.pl/praca to check our vacancies
2. Use our search engine to nd the job that interests you
WE OFFER 3. Submit your CV containing any information you feel is relevant
We are not colleagues, we are friends. Enjoyment of life 4. Kick back and relax. Well notify you when weve received
your application and keep you posted. Well come back to
is one of our values and we oer you plenty of social events you within 30 days.
and sport & health activities.
Professional growth. Dynamic and international work LOCATIONS AND PROCESSES
environment with access to world class learning and sig- Pozna: Accounts Payable, Vendor Master Data, Travel&
nicant career development opportunities. Expense Claim, Finance Business Support, General Ledger,
Benefit package. Complex medical care, life insurance, Personnel Administration and Payroll, HR Business Support,
HR System Support
My Benet system, sponsored language courses, fresh fruit
every Wednesday and more.
WWW.CAREERSINPOLAND.COM/EMPLOYER/HEINEKEN WWW.CAREERSINPOLAND.COM/EMPLOYER/IKEABUSINESSSERVICECENTER

W I P R O I T S E R V I C E S P O L A N D X L C AT L I N
www.xlcatlin.com www.facebook.com/xlcatlinpl
www.wipro.com careers.poland1@wipro.com
rekrutacjawroclaw@xlcatlin.com
ABOUT US ABOUT US
We are a global IT company helping the biggest brands our- Our insurance and reinsurance companies provide property,
ish. We have more than 180,000 employees around the world. casualty, professional and specialty insurance coverage to
With 500+ employees in Poland, we can give you a chance to industrial, commercial and professional rms, insurance com-
connect with more than 25 nationalities under one roof. We panies and other enterprises around the world. Founded in
have been operating in Poland since 2008, and are present 1986 by 68 of the worlds largest companies in response to
in Gdask, Warszawa and Krakw. With continuous growth the severe liability insurance shortage in the United States,
weve grown through strategic mergers and acquisitions into
(double digit every year), we can give you a stable career in
a global insurance and reinsurance solutions provider. Were
multilingual environment. a team of about 7,000 employees in more than 100 oces
We are serious about our values and we are proud to be around the world. Each job at XL Catlin has a global impact.
named one of the Worlds Most Ethical Companies by Ethi- We get to do interesting work with interesting co-workers
sphere Institute. We care about education & ecology. Our based in more than 30 countries every day.
belief is that since corporations have power, they also have
a responsibility to do Good. We contribute to the education
of children with disability and support the educational and OUR CULTURE
rehabilitative needs of 1,350 underprivileged children in India. Our culture is summarized in Our Commitments: Make it
better Collaborate Be accountable Do whats right
WHAT IS WAITING FOR YOU? Be future-focused. Our Commitments reect the way we
Lots of development opportunities both locally and in- work with each other and our clients every day. We want to
ternationally, with access to enormous catalogue of courses maintain an entrepreneurial spirit. We expect our teams to be
on our internal platform down-to-earth and good listeners. To build relationships with
Clear career path, adjustable per your preferences and integrity. Were committed to deliver, to go the extra mile and
to be ethical. We know what matters.
unique skills
Unique opportunity to get to know various global compa-
nies, by working in a single company LOCATIONS AND PROCESSES
Using your language skills to serve our customers Our oce in Wrocaw provides a suite of business services
Relocation package to help you nd your new place to live that combine insurance, reinsurance and claims support,
Medical care, gym card, life insurance, integration events to along with accounting, nance, HR and IT services. Were
help you enjoy your life looking for people with outstanding technical expertise who
Chance to make friends with people from various countries want to be part of a dynamic team that contributes to XL Cat-
Space to be yourself lins global success.
WE ARE LOOKING FOR:

Students, graduates and experienced professionals HOW TO APPLY
People with language skills and technical knowledge First, visit our website www.xlgroup.com/careers-at-xl to nd
Willingness to learn & innovate exciting job opportunities. There are usually two stages of the
Open-minded professionals to integrate into multi-cultural recruitment process: short phone conversation with a recruit-
environment er and f2f meeting with managers. After maximum 2 weeks
time you will receive a nal decision from our side.
WANT TO JOIN? If necessary, we also provide relocation package.
Contact us at careers.poland1@wipro.com
Find out more on www.wipro.com
WWW.CAREERSINPOLAND.COM/EMPLOYER/WIPROITSERVICESPOLAND WWW.CAREERSINPOLAND.COM/EMPLOYER/XLCATLIN

Polish
country
Polish
or cities
KATOWICE
KRAKW
CRACOW
PAGE
70
PAGE
71
PAGE
D 72
PAGE
POZNA 73
PAGE
RZESZW 74
PAGE
SZCZECIN 75
TRJMIASTO PAGE
TRICITY 76
WARSZAWA PAGE
WARSAW 77
PAGE
WROCAW 78
C I T Y P R E S E N TAT I O N S
CHECK
THE PRONUNCIATION
POPULATION:
300,000
3
Having a wide cultural and
entertainment offer, Katowice
is a perfect city with high
quality of life to work and to
live in. Moreover, 45% of the
1 2
citys area is covered
by forests and parks.
Being the heart of over
Photo: A. Winiewski
2.2 million people metropolis

with the best developed road
infrastructure in Poland and Well-developed educational
the access to 3 international & business infrastructure
airports, Katowice is a perfect attracts investors who offer
business destination. new attractive jobs enabling
\RXQJSHRSOHWRQGWKHULJKW
career path for themselves.
Companies presented in this guidebook

page 51 page 65
OTHER COMPANIES IN THE CITY SEARCHING FOR NATIVE SPEAKERS:

ArcelorMittal BCOE, Capgemini, HireRight, IBM GSDC, ista Shared Service Polska, ING Services Polska, JCommerce SA, Mentor Graphics
Polska, NGA Human Resources Polska, PwC Service Delivery Center Poland, Rockwell Automation, Saint-Gobain Glass, Sii Poland, Sopra
Steria, VEO Worldwide Services.
Languages searched by companies from Katowice:
CURRENT JOB PROFILES OF COMPANIES

VACANCIES FOR FOREIGNERS IN KATOWICE
WWW.CAREERSINPOLAND.COM/JOBS/CITY/KATOWICE WWW.CAREERSINPOLAND.COM/EMPLOYERS/C=KATOWICE

3
CHECK
THE PRONUNCIATION Krakw is the fastest
JURZLQJUHJLRQDORFH
POPULATION:
market. In 2016, its total
765,320
RFHVWRFNVWRRGDWPRUH
than 916,000 m2, making
1 2
Krakw the largest
regional market.
Europe leader of the IT/SSC/
European
BPOO sector:
se the 8th place in the
Tholons
olons Services Globalization
City
y Ind
Index 2017 over 160 Availability of excellent and
Photo: Pawe Krzan

enterprises
erpr with ca 60,000 KLJKO\TXDOLHGZRUNIRUFHDQG
employees. strong R&D base 23 higher
education institutions, including
2 from the CWUR 2016 ranking.
page 31 page 66 page 54 page 57 page 67

ABB Business Services, Akamai Technologies, Alexander Mann Solutions, Amer Sports Financial Shared Service, Amplexor Poland, Amway
Business Centre Europe, AON Hewitt, Arvato CRM, Arvato Finance, Atos, Brown Brothers Harriman, Capgemini BPO, Capgemini IS, Capita,
Delphi Technical Center Krakw, Ecolab, Electrolux, Epam Systems Poland, Ericpol, Euroclear Bank, Farnell element14, FedEx, Genpact, Get-
inge Shared Services, Hays, HCL Technologies, Herbalife EMEA, Hitachi Data Systems, HSBC Service Delivery, IBM BTO Business Consulting
Services, Infusion, innogy Business Services, Intelenet European Services, JCommerce SA, Lufthansa Global Business Services, Lundbeck
Business Service Centre, Luxoft Poland, Motorola Solutions Systems Poland, Peek&Cloppenburg, PerkinElmer, Picodi.com, Philip Morris
International, Sabre, Sii Poland, State Street Bank, Stefanini, TeleTech, Uber, UBS, Zurich Insurance.
Languages searched by companies from Krakw:

VACANCIES FOR FOREIGNERS IN KRAKW
WWW.CAREERSINPOLAND.COM/JOBS/CITY/KRAKOW WWW.CAREERSINPOLAND.COM/EMPLOYERS/C=KRAKOW

CHECK
THE PRONUNCIATION
3
POPULATION:
696,503
GLVIDPRXVIRUXQLTXH
beautiful architecture.
&HQWUHRIDUWFXOWXUHOP
and fashion. It is the last
1 2
undiscovered city.
Photo: Sebastian Glapiski

GLV
GLVDFLW\ZLWKWKHEHVW
ation right in the centre
location,
of Poland.
Pola Convenient transport
connections
nnec to Warsaw GLVH[FHOOHQWIRU
only
nly 70-minute
7 travel. industrial, business services
and logistics centres.
70 fast-growing companies
within BPO/SSC/ITO/R&D.

Capita, CERI International, GFT Poland, Infosys, McCormick Shared Services EMEA, Mobica Limited, Nordea Bank AB,
Philips, Sii Poland, Takeda SCE, TATE & LYLE Global Shared Services, UPS Global Business Services Polska.
Languages searched by companies from d:

VACANCIES FOR FOREIGNERS IN D
WWW.CAREERSINPOLAND.COM/JOBS/CITY/LODZ WWW.CAREERSINPOLAND.COM/EMPLOYERS/C=LODZ

CHECK
THE PRONUNCIATION
POPULATION:
545,000
3
QUALITY OF LIFE.
Clean air, wide green areas,
riverside and 4 beautiful lakes
within the city limits give
numerous possibilities for
1 2
leisure time activities.
FOREIGNER-FRIENDLY.
Top rated city in a questionnaire
Photo: fotoportal.poznan.pl
completed by foreigners living
in Poland conducted by Morizon, LABOUR MARKET.
categories: friendliness and )RUPDQ\\HDUVQRZ3R]QDKDV
modernity. had the lowest unemployment
rate in Poland. There is a big
shortage of labour in IT, F&A
and manufacturing sectors.

page 60 page 66

A. Schulman SSC, ADM, AutoVision, Bridgestone EBS, Capgemini Software Solution Center, Carl Zeiss, Carlsberg Shared Services Centre,
Ciber, DFDS, EXIDE Technologies SSC Sp. z o.o., Franklin Templeton Investments, Genpact, GFT Poland, Grant Thornton, GSK Services,
Hicron, Kennametal CEE, Lorenz Snack-World Services, MAN Accounting Center, Mars Financial Services, McKinsey EMEA Shared
Services, Mentor Graphics, Mobica, Newell Poland Services, O-I Business Service Center, Osram, Raben Management Services, Roche,
Rockwool, Sii Poland, Veolia, Wavin.
Languages searched by companies from Pozna:

VACANCIES FOR FOREIGNERS IN POZNA
WWW.CAREERSINPOLAND.COM/JOBS/CITY/POZNAN WWW.CAREERSINPOLAND.COM/EMPLOYERS/C=POZNAN

CHECK
THE PRONUNCIATION
POPULATION:
188,900
3
PROXIMITY.
Rzeszw-Jasionka International Airport
GLUHFWLJKWVWR/RQGRQ0XQLFK
Manchester, Dublin, Warsaw, CARGO,
phytosanitary checkpoint), A4 motor-
1 2
way, S-19 express road.
Photo: T. Poniak
BEST FOR BUSINESS.

National centre of
aerospace industry, QUALITY OF LIFE.
well-developed IT and Smart City 2016 title,
R&D sectors, main seat effective health care, modern
of innovative clusters, transportation system, the
41% of population with safest, greenest and cleanest
higher degree. city in Poland.
page 63

Asseco Poland S.A., Borg Warner Rzeszw, Carlson Wagonlit Travel, G2A.com, Mobica Ltd.
Languages searched by companies from Rzeszw:

VACANCIES FOR FOREIGNERS IN RZESZW
WWW.CAREERSINPOLAND.COM/JOBS/CITY/RZESZOW WWW.CAREERSINPOLAND.COM/EMPLOYERS/C=RZESZOW

CHECK
THE PRONUNCIATION
3
POPULATION:
364,194
Location:
Szczecin has a unique location which
ensures perfect connectivity to the
rest of Europe and worldwide.
The city is located only 12 km from
the German border, 65 km from the
1 2
Baltic Sea, and 281 km
from Copenhagen.
Development: having based

its economic development
Photo: UM Szczecin
and competitive edge on
next-generation technologies, Quality of life:
the city is investing in research a friendly living place and
centres, IT infrastructure, a fast-growing metropolis.
and business-environment
institutions.
page 60 page 51

Beliani, Coloplast Shared Services, Convergys, Dansk Supermarked, GENPACT, intive, Metro Services PL, Mobica Limited,
Tieto Poland.
Languages searched by companies from Szczecin:

VACANCIES FOR FOREIGNERS IN SZCZECIN
WWW.CAREERSINPOLAND.COM/JOBS/CITY/SZCZECIN WWW.CAREERSINPOLAND.COM/EMPLOYERS/C=SZCZECIN

CHECK
THE PRONUNCIATION
POPULATION:
746,963
3 Sports: a perfect place for

water sports, cycling and
running, which wins in terms
of residents happiness
1 2
among Polish cities.
Business: the largest

economic centre in
Northern Poland, which Nature: natural beauty
presents constant and and exquisite location among
stable increase in wooded hills, close to the sea
investments, resulting and beaches.
in employment growth.
page 60 page 67
Bayer SCG, Fujilm Europe Business Center, Intel Technology Poland, Kemira, Lufthansa Systems Poland, METS Group Services,
OIE Support, Sii Poland, State Street Bank, Thomson Reuters, ThyssenKrupp, Transcom Worldwide Poland, WNS Global Services.
Languages searched by companies from Trjmiasto:

VACANCIES FOR FOREIGNERS IN GDASK
WWW.CAREERSINPOLAND.COM/JOBS/CITY/GDANSK WWW.CAREERSINPOLAND.COM/EMPLOYERS/C=GDANSK

3
CHECK
THE PRONUNCIATION
Educational offer: 76 universities,
POPULATION: 240,000 students, over 16,500 foreign
1,760,000 VWXGHQWVVFLHQWLFLQVWLWXWLRQV
72 R&D centres (Samsung, Roche,
AstraZeneca)
1 2
European business hub:
top global Shared Service
Centers, numerous
LJKWFRQQHFWLRQV
unemployment at 2,6%,
good quality of life,
smart city
Support for entrepreneurs:
Google Campus, Startberry,
The Heart Warsaw, AIP net,
Smolna and Targowa centers,
modern workplace

OTHER COMPANIES IN THE CITY
SEARCHING FOR NATIVE SPEAKERS:
Atos, BNP Paribas, Carlson Wagonlit, Capgemini

page 31 page 48 page 51 Poland, CBRE Corporate Outsourcing, Credit
Suisse, Elavon, EY, HP Inc Polska, KRM Poland,
netcompany, Pandora Jewelry Shared Services,
Philips, Schneider Electric, Sii Poland, Sitel,
Samsung Poland R&D, Testronic, Transition
Technologies, X-Trade Brokers.
page 65 page 65 page 67
Languages searched by companies from Warszawa:

VACANCIES FOR FOREIGNERS IN WARSZAWA
WWW.CAREERSINPOLAND.COM/JOBS/CITY/WARSZAWA WWW.CAREERSINPOLAND.COM/EMPLOYERS/C=WARSZAWA

3
CHECK
THE PRONUNCIATION
Education: a big academic
POPULATION:
hub with modern universities,
637,000 a popular destination
for student exchange
programmes.
1 2
Jobs: many
m international
companies
mpan offering attracting jobs
IRUIRUHLJQHUV,75 'QDQFH
IRUH
Development: the 4th largest
accounting
coun or production).
Polish city, one of the most
modern and fastest growing
ones; host of World Games
2017 and many other
sports & cultural events.

ACN, Atos, Capgemini Poland, BNY Mellon Poland, Credit Suisse Poland, Crisil, EY, Hemmersbach Central Support, Hewlett Packard Enterprise,
IBM Client Innovation Center, Luxoft Poland, McKinsey Knowledge Center Poland, Nokia, Parker Hannin ESSC, Qatar Airways, QIAGEN
Business Services, Sii Poland, UBS, UPS Global Business Services, Volvo Poland.
Languages searched by companies from Wrocaw:

VACANCIES FOR FOREIGNERS IN WROCAW
WWW.CAREERSINPOLAND.COM/JOBS/CITY/WROCLAW WWW.CAREERSINPOLAND.COM/EMPLOYERS/C=WROCLAW

AGH UNIVERSITY
OF SCIENCE Check the
AND TECHNOLOGY AGH UST
Website!
AGH UST THE UNIVERSITY THAT INSPIRES YOU!
one of the largest technical universities in Poland in terms

of the number of students, independent scientists and researchers
100 years of colourful history
top position in the rankings
almost 32 000 students
92% of graduates employed in line with their education
58 elds of study and over 200 specialisations at 16 faculties
16 degree programmes offered completely in English
(1st and 2nd cycle)
almost 200 courses available each semester within
AGH UST International Courses
e-learning
over 700 well-equipped laboratories
scholarship programmes such as Erasmus +, Smile, Vulcanus,
and others conducted within the framework of general agreements
training schemes and internships in companies and production plants
modern and the largest academic campus in Poland located
in the centre of Krakow with stores, students clubs, post ofce,
swimming-pool, kindergarten
excellent sport facilities
students organisations such as: Mountain Club, Diving Club,
We offer:
Cave Club, Ski Club and others
the highest-standard service
Juwenalia a traditional annual student festival with free concerts
and colourful parade support in application procedures
tips on legalization of stay
information about scholarships
help in everyday matters
www.agh.edu.pl
Visit AGH UST Centre for International Students

Our staff will help you at each stage of your application procedure and stay at our university.
CONTACT US
REGULAR STUDIES: MAIN OFFICE:
phone: +48 12 617 50 92; +48 12 617 46 15 AGH University of Science and Technology
www.international.agh.edu.pl
fax: +48 12 617 52 39 Centre for International Students
e-mail: international.students@agh.edu.pl Room No. 223, building C-1
Mickiewicza Ave. 30
EXCHANGE PROGRAMMES: 30-059 Krakow
phone: +48 12 617 52 38 Poland
www.facebook.com/AGHUSTCIS
fax: +48 12 617 52 39
e-mail: exchange@agh.edu.pl

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EDITION 2017/18 WWW.CAREERSINPOLAND.COM

POLISH LABOUR MARKET

Taste the atmosphere:

HEINEKEN Global Shared Services Sp. z o.o.

11 Advanced Business Processes in Poland

Careers in Poland 2017/18 www.CareersinPoland.com 3

Last year we focused on the IT sector ourishing in the very

Multilingual employees are as usual of special interest to us

Whether you are an exchange student, a tourist backpacking

Enjoy your read!

Get in touch with us via:

4 Careers in Poland 2017/18 www.CareersinPoland.com

FIND COMPANIES LOOKING FOR PEOPLE

Careers in Poland 2017/18 www.CareersinPoland.com 5

6 Careers in Poland 2017/18 www.CareersinPoland.com

Careers in Poland 2017/18 www.CareersinPoland.com 7

When in Rome, do as the Romans do goes the ancient saying.

8 Careers in Poland 2017/18 www.CareersinPoland.com

Careers in Poland 2017/18 www.CareersinPoland.com 9

YOUR MUST EATS: POLISH FOOD

2%<-+ 5-#%< BABKA

10 Careers in Poland 2017/18 www.CareersinPoland.com

RPA: less complex processes

IT & knowledge transfer

Global innovation born in Poland

R&D&I Poland in innovation race

Polands innovation landscape

Knowledge transfer: universities

Student organisations in Poland

12 Careers in Poland 2017/18 www.CareersinPoland.com

2004 2006 2008 2010 2012 2014 2016 2017 ITO

Evolution of Polish BPO

Early 2000s 2017/2018

14 Careers in Poland 2017/18 www.CareersinPoland.com

Careers in Poland 2017/18 www.CareersinPoland.com 15

Case 2: Data Management Threat of noshoring?

16 Careers in Poland 2017/18 www.CareersinPoland.com

Careers in Poland 2017/18 www.CareersinPoland.com 17

18 Careers in Poland 2017/18 www.CareersinPoland.com

Careers in Poland 2017/18 www.CareersinPoland.com 19

20 Careers in Poland 2017/18 www.CareersinPoland.com

healthcare Multisport flexible

language seasonal group

Join our team!

22 Careers in Poland 2017/18 www.CareersinPoland.com

Careers in Poland 2017/18 www.CareersinPoland.com 23

24 Careers in Poland 2017/18 www.CareersinPoland.com

Target R&D Number of R&D Polish patents

Careers in Poland 2017/18 www.CareersinPoland.com 25

26 Careers in Poland 2017/18 www.CareersinPoland.com

Careers in Poland 2017/18 www.CareersinPoland.com 27

in Poland: shared services

28 Careers in Poland 2017/18 www.CareersinPoland.com

Careers in Poland 2017/18 www.CareersinPoland.com 29

30 Careers in Poland 2017/18 www.CareersinPoland.com

32 Careers in Poland 2017/18 www.CareersinPoland.com

Careers in Poland 2017/18 www.CareersinPoland.com 33

What is IAESTE? What is AEGEE?

IAESTE Poland: AEGEE Warszawa:

34 Careers in Poland 2017/18 www.CareersinPoland.com

5 steps to your legal stay

Once you arrive

Get a phone number

Cities: Katowice, Szczecin, Warszawa %KV[4\GU\Y

City: Krakw %KVKGU-CVQYKEG9CTU\CYC

Shell Business Operations %KV[2Q\PC

City: Krakw %KVKGU)FCUM-TCMY9CTU\CYC