Department of Education

Region IV-A (CALABARZON)

Schools Division Office of Lucena City
PERIODICAL EXAM QUARTER I
Computer Systems Servicing NC II
Grade 10-12

Direction: Read each item carefully. Choose the letter of the best answer.

1. These are small software programs that help the operating system use the device.
A. Firmware C. Application
B. BIOS D. Drivers
2. If you see a message to press any key to boot the CD and you failed to do so, what do you
think will happen?
A. The computer will load available bootable device
B. It will be prompted to BIOS setup
C. It will return to boot menu
D. Set up inspecting your system will appear
3. Which of the following is a software shared on a small memory chip on the motherboard?
A. Installer C. BIOS
B. Drivers D. Application
4. Where do we typically install the operating system?
A. DVD drive C. Floppy Drive
B. External Drive D. Hard Drive
5. What file system is usually used during Windows 7 and later OS installation?
A. FAT C. FAT32
B. FAT16 D. NTFS
6. Examples of this are bootable flash disks and CD/DVD installer which runs in computer
memory rather than loading from hard disk
A. Bootable device C. Installer
B. Storage device D. Live disk
7. This is a complete representation of original contents written/stored on hard drive, CD, DVD
or USB disk.
A. System Reserved C. Image disk
B. Auto-run file D. ISO
8. In a dual-boot system Linux and Windows Operating Systems, which should be installed
first?
A. Linux C. Windows
B. Ubuntu D. MAC OS
9. This printer uses a ribbon and prints slower and produces earsplitting sound.
A. Ink-jet C. Thermal
B. Dot-matrix D. Laser
10. Computer processor speed is measured by ____________.
A. Gigahertz (Ghz) C. Megabits (Mbps)
B. Megaherts (Mhz) D. Gigabits (Gbps)
11. If the CMOS battery is getting low, what error may occur?
A. Out-dated BIOS C. No display
B. No audio output D. No power
12. Temporary storage for data and programs that are being accessed by the CPU such as
BIOS and System log
A. BIOS C. RAM
B. HDD D. CPU
`
References: LM in Computer Hardware Servicing for Grade 9 & 10 | Curriculum Guide in CSS NC II
DLP in Computer Systems Servicing by Angelito R. Villalon
Prepared by: Angelito R. Villalon,SST-II
 Department of Education
Region IV-A (CALABARZON)
Schools Division Office of Lucena City
PERIODICAL EXAM QUARTER I
Computer Systems Servicing NC II
Grade 10-12

13. Which of the following is the oldest but fastest interface for internal drives?
A. SCSI C. IDE
B. SATA D. USB port
14. CMOS means _________________.
A. Current Metal Oxide Semi-conductor
B. Comprehensive Material On Shortage
C. Complementary Metal Oxide Semi-conductor
D. Comprehensive Material Oxide Semi-conductor
15. This is a type of software which is installed along with OS and designed to perform specific
tasks.
A. BIOS C. System software
B. Application software D. System drivers
16. In Windows operating system, where can you modify or uninstall an installed program?
A. Disk management C. Internet Browser
B. Control Panel D. Windows Explorer
17. What do you call the action that you need to do to divide your hard drive into multiple
volumes?
A. Partitioning C. Formatting
B. Defragging D. Cloning
18. A type of memory that makes two (2) processes per clock cycle
A. DDRAM C. SIMMS
B. SDRAM D. RIMMS
19. What is the color of the microphone socket?
A. Pink C. Black
B. Green D. Yellow
20. What is the color of the audio-in socket?
A. Green C. Blue
B. Pink D. Black
21. How many megabytes does a 16 Gigabyte flash disk can hold?
A. 16384 C. 16708
B. 16704 D. 16308
22. To install a new Windows 7 which of the following option should you choose?
A. Upgrade C. New
B. Custom (Advanced) D. Next
23. What is the keyboard shortcut key to view the system properties in a Windows System?
A. Windows logo + Pause/Break C. Windows logo + Home
B. Windows logo + PrintScreen D. Windows logo + End
24. In installing Windows 7 32 and 64 bit how many space capacity is being occupied by the
System Reserved?
A. 100-350 B C. 100-350 GB
B. 100-350 KB D. 100-350 MB
25. After finishing Windows installation, what is the default icon you can see on the desktop?
A. My Computer C. Documents
B. Recycle Bin D. Network Places

`
References: LM in Computer Hardware Servicing for Grade 9 & 10 | Curriculum Guide in CSS NC II
DLP in Computer Systems Servicing by Angelito R. Villalon
Prepared by: Angelito R. Villalon,SST-II
 Department of Education
Region IV-A (CALABARZON)
Schools Division Office of Lucena City
PERIODICAL EXAM QUARTER I
Computer Systems Servicing NC II
Grade 10-12

26. This replaces the old BIOS where it uses mouse and clickable icons, thus much user-
friendly.
A. GUI C. MBR
B. UEFI D. GPT
27. This type of operating system is pre-installed and designed on special device such as PDAs,
organizers, calculators, scheduler, etc.
A. Distributed C. Embedded
B. Real-time D. Multi-user
28. This example of operating system is publicly license, distributed for free and can be modified
by anyone around the world for improvement purposes.
A. Microsoft Windows C. Google Android
B. Apple MAC OS D. Linux
29. These are wearables that can keep us or devices away from injuries or damages.
A. Personal Protective Equipment C. Contingency Plan
B. Safety Workplace Hazard D. Emergency Plan
30. This PPE is designed to protect the workers from chemical and biological hazards while
working.
A. Face-mask C. Face-shield
B. Safety goggles D. Safety eye-glasses
31. This can be internal or external component of computer that is responsible in the
quality of visual output displayed by the monitor.
A. GPU C. HDD
B. RAM D. LAN card

Mang Kiko a certified computer technician is servicing a computer shop located

at Aranilla Compound Iba. Dupay. Can you help him finishing his job just by identifying the
tools, materials and components he needs? Choose your answer from the letter of choices
below:
A. Multi-meter C. Monitor
B. Power Supply Unit D. RAM

Before Mang Kiko works with electrical component, he wears the anti-static wrist strap
to protect him from electric surge. He plugins the power cord to the wall outlet and power-on
the PC but the PC wont boot. So, he used the 32. ______________________ to know if the
wall outlet is working. It seems, the wall outlet is working so, he checked the physical
connection and firmly pushed the 20-pin and 4-pin 12 volts of the 33. ____________________
The PC boots but no display on the 34. ____________________. He turned off again the PC
and checks the 35. ___________________ if properly inserted with two lock-notches side by
side. He turned-on again the PC and it started smoothly.

`
References: LM in Computer Hardware Servicing for Grade 9 & 10 | Curriculum Guide in CSS NC II
DLP in Computer Systems Servicing by Angelito R. Villalon
Prepared by: Angelito R. Villalon,SST-II
 Department of Education
Region IV-A (CALABARZON)
Schools Division Office of Lucena City
PERIODICAL EXAM QUARTER I
Computer Systems Servicing NC II
Grade 10-12

Arrange the following procedures chronological order. Choose the letter of the corresponding
step of sequence

A. First
B. Second
C. Third
D. Fourth
E. Fifth

PC Assembly
36. Firmly lock the lock notches of the RAM
37. Screw the motherboard into the case panel
38. Connect the external cord and connect it to an AVR
39. Attach the RAM into the slot
40. Connect the mouse and keyboard to respective ports

Installing Linux Ubuntu (Clean Install)

41. Use entire disk or specify partition
42. Enter username and password
43. Restart PC and remove installation disk after installation completed
44. Choose username from users and enter password
45. Select Country/Region and Time zone

Installing Windows 7 (Clean Install)

46. Select the Custom Installation
47. Accept he license agreement
48. Format Hard drive
49. Select hard drive options
50. Select New and apply partition

Good Luck!
To God be the Glory!
`
References: LM in Computer Hardware Servicing for Grade 9 & 10 | Curriculum Guide in CSS NC II
DLP in Computer Systems Servicing by Angelito R. Villalon
Prepared by: Angelito R. Villalon,SST-II