Documente Academic
Documente Profesional
Documente Cultură
EXECUTIVE SUMMARY
CHAPTER 1: INTRODUCTION
• Company Background
• Industry overview
• Introduction of the company
• Company logo
• Ganoderma Lucidum
• Product Range Of DXN
• Cultivation Production process Of Ganoderma
• Human Resource Department
• Customer Service Department
• References
• Annexure
EXECUTIVE SUMMARY
RED
Rising Sun, positive thinking
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GREEN
Vitality and growth
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BLUE
Water, the company as the basis of growth
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The red oval-shape sun symbolizes a company which has
great potential in the domestic and international market like
a rising sun.
The green Ganoderma symbolizes people who always
strive for excellence and care for their health.
The blue horizon symbolizes that the company provides the basis to nourish
growth.
• Non Toxic
COSMETICS PRODUCTS
1) ALOE-V CLEANSING GEL:A mild and fresh
cleanser specifically formulated to comfort and hydrate all
types of skin. Extract of Aloe Vera replenishes the moisture
reserve of your skin, helping to keep your skin soft, radiant
and healthy.
• Polysaccharides
• Organic Germanium
• Adenosine
• Triterpenoids
• Water
• International cultivation
• Convenient packs
HUMAN RESOURCE DEPARTMENT
Personal management refers to that management which
deals with planning, organizing, directing and controlling
the functions of processing developing maintaining and
utilising the workforce in the enterprise to help in the
achievement of its objectives. The human factor in every
enterprise constitute of the most significant aspect
considered as the survival of that enterprises because every
business must ultimately depend the best possible effort of
the human beings working for it. So the management must
establish the best possible relationship between the people
working for the enterprise. Failure results in the poor HRM
and could make management in effective no matter how
efficient it is.
EVALUATING VACANT POSITIONS
The first step in responding to a vacancy is to review the
organizational needs and determine the most effective way
to support the company’s mission. Factors to consider
when evaluating a vacant position should include the
organization’s current business needs, program
requirements, as well as changes in the position’s reporting
relationship, duties, responsibilities and employment.
RECRUITMENT AND SELECTION
PROCESS
DXN’s recruitment goal is to attract and employ a highly
qualified and diverse workforce to provide quality services
to the company for long run. The focus of recruitment is
not merely to attract candidates but attract and hire
qualified candidates. The employment work profile is the
corner stone of the recruitment process and is the basis for
validating employment. The position should be assigned to
its proper career group and role and if appropriate a hiring
range is assigned.
The selection criteria are an essential part of recruitment
and selection process. It is important that the criteria be
directed to the core responsibility of the position that they
be job related. The selection criteria provide the foundation
and justification for the following.
• Manpower requisition
• Screening out unqualified candidates
PERFORMANCE APPRAISAL
The performance appraisal is conducted on an annual basis.
The performance management expands the concept of
linking employee performance to pay. The main feature of
it includes fewer performance rating levels, an extended
probationary period for new employees, self assessment
and employee feedback on supervisor’s performance. The
summary of the annual achievement goals of the employee
and the remarks done by the superior is also mentioned in
the performance appraisal.
The employee should be evaluated on the basis of their
Skills, Knowledge, Attitude and Miscellaneous.
RULES AND REGULATIONS
1. Employ will be entitled to leave as per the company
policy
GENERAL RULES
All staff of DXN has to report to the office on time.
Time Schedule
10:00 am-7:00 pm (Monday-Saturday)
Lunch Break 1:30-2:30
Sunday is holiday
SAFETY POLICY AND FIRE SAFETY
POLICY
1. Fire extinguishers are not to be removed from
their proper locations or discharge unless there is
a true fire emergency.
• Business driven.
• Research driven.
• Process sensitive.
• Systems driven.
• Strategic thinker.
• Good human being.
• Value driven.
• Change manager.
• Focused on issues.
• Moving away from recruitment and retention.
• Focused on value addition and people utilization.
• Focused on intellectual capital generation,
utilization and multiplication.
Business driven
Research driven
Process sensitive
Systems driven
Strategic thinker
INTRODUCTION
FUNCTIONS
7. Others
CUSTOMER SERVICING
PURPOSE
PURPOSE
PROCEDURE
Requesting address
confirmation
Research definition
Research is a common parlance refers to search for
knowledge; one can define research as a scientific and
systematic search for pertinent information on a specific
topic. In fact , “ research is an scientific investigation ”.
According to Redman and Mory:
“Research is a systematical effort to gain new knowledge”
Problem description
The first step in research methodology is to find the
problem. Someone says that if a problem is defined well
then it will give us half of the answer and a poorly defined
problem creates confusion for the researchers.
Presentation of data
The data collected is of no use unless and until it is given in
a presentable form. Thus after proper organization, the data
is given in a presentable form with complete details with
the help of bar diagrams, charts………...
Analysis of data
The data is carefully analyzed keeping in consideration
both the pros and cons for the purpose of arriving at
concrete conclusions. Graphical technique is adopted for
the analysis. All the important graphs relating to the
delivery channel is explained for the analysis.
Interpretation of data
After carefully analyzing the data, it has been aptly
interpreted in order to give concrete conclusions and proper
recommendations. Proper interpretation of the graphs has
been explained so that one can easily take the decision and
interpret the position of the rural insurance in comparison
with urban insurance.
1=2 2=2
3=7 4-8
5=11
12 11
10
8
8 7
6 Series1
4
2 2
2
0
1 2 3 4 5
No. of responents
9
8
7
6
5 9
8 Series1
4 7
3
2 4
1 2
0
1 2 3 4 5
1=2 2=3
3=7 4=8
5=10
Services received
7%
10%
33% 1
2
3
23% 4
5
27%
1=2 2=4
3=7 4=8
5=9
7%
13%
30%
1
2
3
4
23% 5
27%
1=1 2=3
3=6 4=9
5=11
12
10
6 Series1
11
9
4
6
2
3
1
0
1 2 3 4 5
No. of respondents
1=0 2=3
3=8 4=10
5=9
Clarity of Information
12
10
10 9
8
8
6 Series1
4 3
2
0
0
1 2 3 4 5
No. of respondents
1=1 2=3
3=8 4=9
5=9
3%
10%
30%
1
2
3
27%
4
5
30%
1=1 2=4
3=7 4=8
5=10
12
10
10
8
8 7
6 Series1
4
4
2 1
0
1 2 3 4 5
No. of respondents
1=1 2=3
3=9 4=8
5=9
10
9
8
7
6
5 Series1
4
3
2
1
0
1 2 3 4 5
No. of respondents
1=2 2=3
3=7 4=9
5=9
Information scheme
7%
10%
30%
1
2
3
23% 4
5
30%
1=3 2=4
3=8 4=9
5=8
Membership form
9%
25%
13%
1
2
3
4
5
25%
28%
1=1 2=3
3=8 4=8
5=10
dealing of customers
3%
10%
33% 1
2
3
27%
4
5
27%
1=1 2=2
3=7 4=8
5=12
14
12
10
8
Series1
6
4
2
0
1 2 3 4 5
No. fo respondents
1=1 2=3
3=8 4=9
5=8
10 9 9
9 8
8
7
6
5 Series1
4 3
3
2 1
1
0
1 2 3 4 5
No. of respondents
1=1 2=3
3=7 4=9
5=10
Treating of customers
3%
10%
34% 1
2
23% 3
4
5
30%
1=0 2=3
3=7 4=9
5=11
Resolving of problem
0% 10%
37% 1
23%
2
3
4
5
30%
WEBSITES:
http://www.dxn-india.com/products.asp,
http://realhealth2wealth.com/dxn_membership
_form.htm
http://realhealth2wealth.com/products.htm
http://www.mlmthegame.com/network-
marketing-history.html
MAGAZINES:
Instructions
When responding to the questionnaire, please use the following
scores: The scores correspond to the following:
5 = very satisfied
4 = satisfied
3 = neither satisfied, nor dissatisfied
2 = dissatisfied
1 = very dissatisfied
Product
1 2 3 4 5
2. How satisfied are you with the price of the product?
1 2 3 4 5
Delivery
3. How satisfied are you overall with the service you received?
1 2 3 4 5
4. How satisfied are you with the speed in which the product was
delivered?
1 2 3 4 5
Communications
5. How satisfied are you with the ease of contacting the person
you needed?
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
8. How satisfied are you with how your telephone enquiries were
dealt with?
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
11. How easy was it to understand and complete the membership
form?
1 2 3 4 5
Quality of Staff
12. How satisfied are you with the relevant knowledge of the
staff you dealt directly with?
1 2 3 4 5
13. How satisfied are you with the courtesy of the staff?
1 2 3 4 5
14. How satisfied are you with the helpfulness of the staff?
1 2 3 4 5
15. How satisfied are you that the staff showed interest in you as
an individual / treated you as a valued customer?
1 2 3 4 5
Problem Solving
16. How satisfied are you with the way problems were resolved?
1 2 3 4 5
17. Please use the space below for any further comments to your
responses, or any suggestions on how we could improve our
services.
CHAPTER
INTRODUCTIO
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