Steps Approaches Description
1 Creating the questionnaires and
brainstorming the solutions with
peers.
1: Any distractions during
communication? Any duplicated
work has been done due to
ineffective communication? Do
we have support?
2: Any actions that we could
attack the concerns?
3: potential impact (short run
and long run) of the action
which might impact our
resources, policies or assets.
4: Make a list of what we need
to do and identify the
participants.
Date Assessment
Oct 16 - Send out the questions to Amanda and
Jessica for them to consider before the
meeting.
- Amanda was fine with taking a look of
those questions.
Jessica is away for a business trip. I will be
contacting with her via Whats App. She was
very happy to involve in my project.
Oct 17 - Asking them whether they have reviewed I am very hesitated if we could gather the
questions
- Would like to gather some thoughts
before next Monday.
I have found one of our staff members who
worked closely with us would like to
contribute some suggestions.
Oct 18 Issues happened today at office, two staff
members were arguing due to the mistakes
happened during the work. This is the
typical issue of lack of communication.
Peers did not pay much attention on listen
to others which might cause
misinterpretation and misunderstanding.
Reflection
The idea feedback for each question
should be more than two or three points. I
am waiting for their feedback in regards of
whether those questions covered any
issues we have encountered and the
applicability.
useful thoughts before the deadline for us
to start the meeting. It seems everybody is
very busy.
If our previous staff member could give us
some feedback, the concerns will be more
convincing.
The issue needs to be address as soon as
possible and open talk between peers
needs to establish.

2 Literacy review and internet
resources
-Whether provide resolution?
- Whether the suggestions applied
to actual cases?
Any solutions fit the best?
Oct 19 Amanda has gotten back to me, and she I indeed agreed with Amanda about her
shared some concerns with me in regards concern. I feel that we are isolated and
to office communication efficiency. lack of enough support.
She feels that: Sometimes information shared to the
- Information is not shared correctly public is not entirely correct which might
- Lack of weekly meetings causes team confuse.
member can only work on him/herself.
- Senior team support is not sufficient However, sometimes people are just afraid
of voice up.
Short-term impact:
- Confusion with no standard answers
to our clients
- Time consuming and inefficient
Long-term impact
- Companys image and reputation will
turn down.
She suggests that we shall have:
- Weekly summary in our department
- Weekly meeting shall include all the
staff members
Initiator: Office manager
Decision maker: department Principal
Participants: staff members
Oct 1: Effective Communication Between The on-line resources clearly
23rd- Workplace Peers demonstrated the solutions and
http://smallbusiness.chron.com/effective- suggestions to attack the problem.
Oct 30th
communication-between-workplace-peers- The review is posted on the blog.
712.html
2: 7 Ways to Communicate Better with
Your Coworkers
https://www.samepage.io/blog/7-ways-
communicate-better-your-coworkers
3: How can I Communicate Better at the
Office
https://lifehacker.com/how-can-i-
communicate-better-at-the-office-
1001505647
 4: Organizational Communication:
Challenges for the New Century by
Elizabeth Jones, Bernadette Watson, John
Gardner, Cindy Gallois
5: 4 Types of Communication Challenges in
Multicultural Organizations by Shina Neo,
July 22, 2015
6: Communication Skills for Workplace
Success by Alison Doyle, Aug 24th, 2017
7: Effective Communication:
Communication Skills written by team
FME, 2013, ISBN: 978-1-62620-962-6
8: Youtube Video by Dr.Lani Nelson-Zlupko:
Effective Communication in the Workplace
Oct Meet with Amanda and Jessica again: The meeting went really well. We have
25th We identified that we have to improve discussed some solutions and I will
our communication skills to make our combine with my reference and
work more efficient. Our job involved a sources review to make an appropriate
lot of customer service and suggestion memo.
conversations between the clients and
us and between us that other
department staff members.

- Sometimes is not very professional

when we communicate over the phone.
(replies to the clients by saying I dont
know)

- Not proactive, waiting for others

request instead of actively searching for
the possible solutions.

- The message has been delivered

wrongfully to the clients and did not fix
it.
 Suggestions:
-address the mistakes
- searching for some possible training
- Telephone manner
-Be proactive and do not avoid the
request. Searching for possible solutions
3 Discuss the possible solutions with
peers in the office and SRL
classmates via multiplemedia
(skype, twitter, Linkedin, blog)
4 Personal overall review including
communication channel, peer
support and identify any areas have
to be pay more attention in the
future.