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8/26/2017 Dutch-Bangla Bank Limited | Internet Banking Guidelines

Dutch Bangla Bank

Guidelines for using DBBL Two Factor Authentication (2FA) Security Solution

Table of Contents

1. How to use SecurID Token?


1. Hardware Token
2. Software Token
1. Install Software Token in Desktop/Laptop
2. Install Software Token in Smart Devices
3. SMS Token
4. What are the charges for the Token Device/Software?
2. How to set PIN for the first Time?
1. Set PIN first time for Desktop/Laptop
2. Set PIN first time for Smart Devices
3. How to change PIN?
4. How to generate Passcode?
1. How to generate Passcode from Desktop/Laptop
2. How to generate Passcode from Smart Devices
5. How to use 2FA for Internet Banking Third Party fund transfer?
1. How to Maintain Beneficiary Account?
2. How to do Internal Account Transfer?
1. What is the daily limit for Internal Account Fund Transfer?
6. How to use 2FA for eCommerce transaction?
7. Frequently Asked Questions (FAQ)

What is SecurID Token?

DBBL 2FA is an additional layer of security that provides a second verification of your online identity. This
verification is done using SecuredID Tokens. Use of SecuredID Tokens are as simple as entering a password, but
much more secured. You will get a token which generates a new, and unpredictable password every 60 seconds.
Combine this number with your existing user name and password to make a transaction using our web services.
This new feature increases the security of your accounts. There are 3 types of token we are offering to make a
secure transaction. These are Hardware, Software and SMS token.

How do I obtain a SecurID Token

To get a SecurID token you have to register for 2FA at first. After your successful registration, DBBL officer
will contact with you soon for further process. For further query please dial 16216.

How to use SecurID Token?

We are offering 3 (Three) types of token such as:

1. Hardware Token
2. Software Token
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3. SMS Token

Hardware Token

Figure: Hardware Token

Steps to use:

1. Please collect your hardware token from branch (during registration what you mentioned). For
abroad users, hardware token will be shipped through courier.
2. The token code in the display will be changed at every 60 seconds. Lifetime indicator will
display the duration of the existing code. If the indicator displays only one bar, it is
recommended to wait for the next code.
3. Now please log into Internet Banking and if you are a first time user, go to

Menu: Customer Service -->2FA change PIN request


and change the pin using token code displayed on provided hardware token

Please see the section How to PIN Chnage for details.


4. Now pin has been set. Please use this pin and token code (displayed in hardware token) as
passcode for transactions.

5. Please see the section How to do Internal Account Transfer to make the transactions.
6. If you enter passcode wrongly for three times, your token will be locked for 15 minutes.

Note: The passcode is a combination of the users pin followed by the token code. For example, if your pin is 1234 and the
current token code is 987654, then your passcode is 1234987654.

Software Token:
Install and Use Software Token Generator

If you are registered for Software Token, the software for generating the token code can be either installed in any
desktop, laptop or any handled smart devices.
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1. If you are a Desktop user then please review section (Download PDF version)
a. How to Install Token Generator Software in Desktop/Laptop
b. How to Set PIN for the first time (For Desktop/Laptop User)
c. How to Generate Passcode
2. If you are a Smart Device User, then please review section (Download PDF version)
a. How to Install Token Generator Software in Smart Devices
b. How to Set PIN for the first time (For Smart Device User)
c. How to Generate Passcode

How to Install Token Generator Software in Desktop/Laptop

If you want to install the software token generator in your desktop / laptop, please follow the steps below. To use
software token, you need to have STDID file and token generator software from RSA installed in your
PC/Laptop.
Steps to install RSA token generator software:

1. To get the STDID file, please check your email (that you used during registration request).
Please download the file in any location of the computer and unzip it in the same directory. If
you do not receive such mail, please contact with our 24x7 call center 16216
2. Once you get the STDID file, please download and install RSA software on your device from
this link. You need to select the correct installation file based on your Desktops/Laptops
Operating System. If it is running on windows (32-bit / 64-bit), please download the
appropriate version of the software.
3. Installation of the software is easy as like other installation, select default selection and
clicking next will complete the installation process.
4. If the installation is successful, you can find the Programs links in your Programs files as RSA
SecurID Token

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5. Now click on the RSA SecureID Toke from the Program Files and a screen will be launched as
shown in below figure. Now, click on the Import form File icon on the scree

6. Now click on the Browse button to select the STDID file already saved in a directory of your
Desktop/Laptop. On selection is done, please click on the OK button.

7. You are done with importing the STDID file, if you see the screen as below and click OK to go
next steps.

8. Clicking OK will complete the process and screen will be display as shown in below figure:

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9. Hold on! Before you proceed to generate passcode (which will be required for doing
transactions) using this token generator, you need to change the PIN for the first time. Once the
PIN is changed, you can generate the Passcode using the PIN you set. To change the PIN,
please follow the steps described in Section How to Set PIN for the first time (For
Desktop/Laptop User)

How to Set PIN for the first time (For Desktop/Laptop User)

If you are a first time user and you are done with installation of the RSA token generator software, you need to
set the PIN. This is only required if you are registered with either Hardware or Software Token. For SMS Token,
you dont need to set any PIN.
Steps to set PIN for the first time for Software Token:

1. Launch the RSA SecureID Token form the Program Files. Since you are a first time user, do
not enter any value in the Enter PIN: field, instead just click on icon next to the field as
shown in the figure below:

2. On clicking the icon, the software will generate a Tokencode as shown below. This Tokencode
will be used for changing PIN (for the first time only) through Internet Banking application.

3. Now logon to DBBL Internet Banking application


4. Navigate to Customer Service > 2FA Change PIN Request from the top menu bar as shown
below:

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5. On clicking the menu 2FA PIN Request, the user will land on the screen and enter new 2FA
PIN (4 digit numeric value only) as shown in below figure. Click on the Submit button to
proceed to Next.

6. On submitting the user will be landed on the screen as shown in below figure. Enter Tokencode
that you got from the step (2) in the Passcode filed as shown below screen. Once done, click on
the Submit button to complete PIN change process.

7. On successful completion of the PIN change request, the user will be landed on the screen as
shown FIGURE 4: Confirmation - Change 2FA PIN

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How to Install Token Generator Software in Smart Devices

If you are registered for Software Token, the software for generating the token code can be either installed in any
hand handled smart devices running on Android or iOS.

If you are a Smart Device User, then please review section

1. Install Token Generator Software in Smart Devices


a. Steps to install RSA token generator software in Android enabled device
b. Steps to install RSA token generator software in iOS enabled device (iPhone)
2. How to Set PIN for the first time
3. How to Generate Passcode

Install Token Generator Software in Smart Devices

If you want to install the software token generator in your smart devices like Android enabled phone/tablets,
iPhone/iPad etc., please follow the steps below. To use software token, you need to have STDID file and token
generator software from RSA installed in your smart devices.

Steps to install RSA token generator software in Android enabled device

1. Download and install RSA software on your device from this link. You need to select the correct
installation file based on your smart devices. If you are using Android enabled Phone/Tablets, you can
download from this link or search for "RSA SecureID" in Google Play (Android Market). Once App is
installed, you will see a screen as shown below:

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2. Now, check your mail (the one you used during registration process). If you didnt get any such mail,
please contact with our 24x7 customer care number 16216.
a. Click on the link provided inside the email. It will prompt to select through which you want to
open the link, tap Open in RSA SecureID and this will complete the importing process of the
STDID.
b. After installing your token, delete the e-mail containing the token file link.
3. Your RSA token generator apps installation is complete. Hold on! Before you proceed, you need to set the
PIN to use in Internet Banking application during transaction time. Please follow the steps described in
section - How to Set PIN for the first time

Steps to install RSA token generator software in iOS enabled device (iPhone)

1. Download and install RSA software on your device from this link. You need to select the correct
installation file based on your smart devices. Or search for "RSA SecureID" in your AppStore. Once Apps
are installed, you will see a screen as shown below:

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2. Now, check your mail (the one you used during registration process) in your device Mail Program (Please
note that, if you open the mail from external mail client like G-Mail, Yahoo mail, etc., you may not get the
expected functionality)
a. In your device Mail Program, open the e-mail containing the Token file attachment
b. On iPhone device running iOS4.0.x, press and hold the e-mail attachment until a menu is
displayed.
c. Tap Open in RSA SecureID. Your token is installed, and the application starts
d. After installing your token, delete the e-mail containing the token file attachment.
3. Your RSA token generator apps installation is complete. Hold on! Before you proceed, you need to set the
PIN to use in Internet Banking application during transaction time. Please follow the steps described in
section - How to Set PIN for the first time

How to Set PIN for the first time

If you are a first time user and you are done with installation of the RSA token generator apps in your smart
devices, you need to set the PIN. This is only required if you are registered with either Hardware or Software
Token. For SMS Token, you dont need to set any PIN.
Steps to set PIN for the first time for Software Token:

1. Launch the RSA SecureID apps from your smart devices. Since you are a first time user, do not enter
any value in the Enter PIN: field, instead just click on Enter button as shown in the figure below:

2. On clicking the icon, the software will generate a Tokencode as shown below. You will see a down
counter which indicates the life time of the Tokencode. If you fail to use this Tokencode, please click
Enter again to re-generate a new Tokencode This Tokencode will be used for changing PIN (for the
first time only) through Internet Banking application.

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3. Now logon to DBBL Internet Banking application


4. Navigate to Customer Service > 2-FA Change PIN Request from the top menu bar as shown below:

5. On clicking the menu 2-FA PIN Request, the user will land on the screen and enter new 2-FA PIN (4
digit numeric value only) as shown in below figure. Click on the Submit button to proceed to Next.

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6. On submitting the user will be landed on the screen as shown in below figure. Enter Tokencode that you
got from the step (2) in the Passcode filed as shown below screen. Once done, click on the Submit button
to complete PIN change process.

7. On successful completion of the PIN change request, the user will be landed on the screen as shown
below:

How to Generate Passcode from Desktop/Laptop

Passcode is required for doing transactions through internet banking. Whenever you initiate a transaction
process, you need to generate the Passcode from RSA Software and use the same Passcode within the life-time
of the passcode in the required field.
Steps to generate Passcode from Desktop/Laptop:

1. Launch the RSA SecureID Token form the Program Files. Enter PIN (as you set) and click on
the button next to the enter PIN field as shown in below screen:

2. On clicking the button, the application will generate Passcode as shown below:

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3. Use this Passcode in the Internet Banking Application to complete the transactions.

Steps to generate Passcode from Smart Devices:

Passcode is required for doing transactions through internet banking. Whenever you initiate a transaction
process, you need to generate the Passcode from RSA Software and use the same Passcode within the life-time
of the passcode in the required field.
Steps to generate Passcode from Smart Devices:

1. Launch the RSA SecureID Token generator Apps. Enter PIN (as you set) and click on the button next to
the enter PIN field as shown in below screen:

2. On clicking the button, the application will generate Passcode as shown below:>

3. Use this Passcode in the Internet Banking Application to complete the transactions.

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SMS Token:

1. Please check your mail whether your SMS token for 2FA has activated.
2. DBBL On-demand Authentication delivers a unique one-time password (PassCode) on
demand via SMS (text message) to users mobile devices.(mobile number used for during
registration)
3. Upon receipt of the unique PassCode, a user simply enters it to make a transaction.
4. Please see the section How to do Internal Account Transfer to make the transactions.
5. If you enter passcode wrongly for three times, your token will be locked for 15 minutes.

How to use 2FA for Internet Banking third party Fund Transfer?

(Download PDF Version)


To transfer fund from your account to any other, at first you are requested to add that account in the benificiary
account list.
How to Maintain Beneficiary Account
To initiate internal/third-party fund transfer, the users need to maintain beneficiary. To maintain a beneficiary
please follow the steps below:

1. Click on the My Payments > Beneficiary Maintenance from the top menu bar and will be
landed on screen as shown in Figure 5: Beneficiary Maintenance
2. Select Transaction Type as Internal Account Transfer and click on the Add Beneficiary
button.

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Figure 5: Beneficiary Maintenance

3. Enter the following information in the screen as shown in Figure 6: Add Beneficiary and click
on the Add button.

Figure 6: Add Beneficiary

a. Beneficiary ID > any text; should not contain special characters


b. Beneficiary Name > Name of the beneficiary account
c. Beneficiary Bank Branch> Branch name of the beneficiary account
d. Beneficiary Account > 13 digit length beneficiary account
e. Beneficiary Email > Email address of the beneficial (Optional)

4. On clicking the Add button, the user will be landed on the screen as shown in Figure 7: Add
Beneficiary - Verify and click on the Confirm button to proceed to next action

Figure 7: Add Beneficiary - Verify

5. On clicking the Confirm button, user will be landed on the successful screen as shown in
Figure 8: Add Beneficiary confirm

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Figure 8: Add Beneficiary confirm

How to do Internal Account Transfer


To initiate internal/third-party fund transfer, the users need to maintain beneficiary. If the beneficiary
maintenance is available, please follow the steps below:

1. Click on the My Payments > Within Bank > Internal Account Transfer from the top menu bar
and will be landed on screen as shown in Figure 9: Internal Transfer
2. Enter the required information as described below:

Figure 9: Internal Transfer

1. Payment To
i. User Reference Enter any meaningful text as user reference, no
special characters are allowed
ii. Source Account Select the source account from drop-down list
2. Beneficiary Details
i. Beneficiary Account click on the search icon (magnifying glass
icon) to pick existing beneficiary account
ii. Beneficiary Branch will be populated automatically
iii. Beneficiary Email will be populated automatically if there any
3. Payment Details
i. Transfer amount enter any amount to transfer
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ii. Transfer Currency select BDT from the drop-down list


4. Other Details
i. Narrative any text that will be printed in the statement for this fund
transfer
5. Click on the Button Initiate to proceed to next
3. On clicking the Initiate button, the user will view the verify screen as shown in Figure 10:
Internal Transfer - Verify before making the transaction a

Figure 10: Internal Transfer - Verify

4. On confirmation, user needs to Passcode in the screen as shown in Figure 11: Transaction
Initiation Authorization

Figure 11: Transaction Initiation Authorization

1. Enter Passcode as per the instruction given on screen


2. Click on the submit button to proceed to next

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5. Clicking on the submit button, user will be landed on the final screen to confirming the internal

transfer p>

6. Click Ok to finish the process

To change PIN
For the first time user, they need to change the PIN before doing any transactions.
To change the follow the steps below:

1. From the top menu bar click on the Customer Services menu and then select 2FA PIN
Request as shown in FIGURE 1: Change PIN menu

FIGURE 1: Change PIN menu

2. On clicking the menu 2FA PIN Request, the user will land on the screen and enter new 2FA
PIN as shown in Figure 2: Change New PIN Screen. Click on the Submit button to proceed to
Next.

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Figure 2: Change New PIN Screen

3. On submitting the user will be landed on the screen as shown in Figure 3: Change Passocde.
Enter Passcode as per instruction given on screen. Once done, click on the Submit button to
complete PIN change process.

Figure 3: Change Passocde

4. On successful completion of the PIN change request, the user will be landed on the screen as
shown Figure 4: Confirmation - Change 2FA PIN

Figure 4: Confirmation - Change 2FA PIN

What are the charges for the service?


DBBL provides 3 different kinds of Token to its valued customer.

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1. Hardware Token - There will be no charge and it's life time is 3 years. During this period, if the
token device is lost/broken/damaged then customer can collect it from DBBL by paying a
replacement fee of 500.00 Taka. After 3 years, you have to collect a new hardware token from
DBBL by paying a fee of 500 Taka.

2. Software token - This is completely at no-charge and it will expire after 3 years. After expiry,
you have to collect a new software token from DBBL by paying a fee of 500 Taka.

3. SMS Token - This is completely at no-charge and no-expiry.

*Bank has the right to change charges as per the market demand and/or regulatory instruction.

What is the daily limit for Internal Account Fund Transfer?


At this moment, customers can do internal fund transfer maximum 5 times a day and maximum limit for the day
is 20,000/= taka. We will review the daily limit very soon.

How to use 2FA for eCommerce Transaction?

Ecomm Transaction using software Token?

1. Press submit button, user will be landed on the software authentication screen.

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2. The following software authentication screen will be appeard:

3. If you are using this Software SecuredID token for the first time you have to set the PIN.
The steps for setting PIN:
Launch the installed RSA Software SecureID Token on your device
(Computer/Laptop/Smartphone). Since you are a first time user, do not enter any value in
the Enter PIN: field, instead just click on icon next as shown in the figure below:

On clicking the icon, the software will generate a Tokencode as shown below. This
Tokencode will be used for changing PIN (for the first time only).
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Put the Tokencode (displayed on the RSA Software SecuredID Token) in the passcode
field . After pressing Go button you will get the following screen to to set pin:

4. Enter 4 digits number PIN (not preceding 0, valid: 1024, invalid: 0124) and press Go button. If
the pin is successfully set then you will get the following screen:

5. Enter passcode in the passcode field and press Go button for authentication.
The steps for getting passcode:
a) Launch the installed RSA Software SecureID Token on your device
(Computer/Laptop/Smartphone). Enter the 4 digits PIN (you have already set) in the
Enter PIN: field , click on icon next as shown in the figure below:

On clicking the icon, the software will generate a passcode as shown below. This
passcode will be used for authentication
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6. If all information is correct than you will get transaction success message:

Ecomm Transaction using Hardware Token?

1. Press submit button, user will be landed on the software authentication screen.

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2. The following hardware token authentication screen will be appeared:

3. If you are using this Hardware SecuredID token for the first time you have to set the PIN.

The steps for setting PIN:


Enter the token code (displayed on the Hardware Token) in the passcode field.
Press the button Go, then the following PIN set screen will be appeared.

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4. Enter 4 digits number PIN (not preceding 0, valid: 1024, invalid: 0124) and press Go button. If
the pin is successfully set then you will get the following screen:

5. Enter passcode in the passcode field. Passcode is the combination of the PIN (you have already
set) and token code displayed on the Hardware Token (no space between the pin and token
code).
6. If all information is correct then you will get transaction success message:

Ecomm Transaction using SMS Token?

1. Clicking on the submit button, user will be landed on the sms authentication screen.

2. Click Send SMS to get SMS token on your registered mobile number:

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3. Then you will get a SMS token in your mobile. Enter the tokencode/passcode in the Passcode
field.

4. If all information is correct than you will get transaction success message:

Frequently asked question(FAQ)


How do I obtain a SecurID Token?
To get a SecurID token you have to register for 2FA at first. After your successful registration, DBBL officer
will contact with you. For further process dial 16216.

What if my DBBL SecurID Token isnt working?


Please dial 16216 for any assistance.

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How many times can I attempt to log in before the system locks me out?
The system will automatically lock you out after 3 unsuccessful authentication attempts. After 15 minutes you
will be unlock automatically. Then try again with valid passcode. For any assistance please dial 16216.

How can I change my Pin?


For change pin you have to login our Internet Banking website. From 2FA Pin Change Menu you can change
your pin.

How many times can I use the code displayed on my token?


Each code may only be used once.

Can my token run out of codes to display?


Token produces a new, unique code every 60 seconds, and continues to do so for approximately three years from
its manufacture date. You will receive a replacement token well before the expiration date printed on the back of
your existing one.

Will I be able to use the same token for both personal and business accounts?
If requested, DBBL has the capability of issuing one token for different sign-on IDs.

Do I need to use 2FA from the same computer each time?


No. In fact, the DBBL SecurID token allows you safely to make a transaction from any location without worry!

What if my DBBL SecurID Token is lost, stolen or damaged?


Answer:

If your DBBL SecurID Token is lost, stolen or damaged, please dial 16216.

Dutch-Bangla Bank Limited

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