Network Diagram Email Template (Case)

Device List, Serial Number, PID & Rack Number Company/ Branch Name
Application / Server/ Device IP Address & Hostname Contact Name
Free IP address Contact Number
Credential (Full or not?) Site Address
Device Location, Cluster, Datacentre/Branch address Site Contact Person
PM Report & RCA Report Site Contact Number
Maintenance Ownership (Vendor/CIMB) Equipment Model
Contract Status with Vendor S/N
PIC Contact Number Problem Description
Vendor Contact Number Access Hours & Severity
Previous Case Email & Internal Incident Number Number of users affected
Impact of the error to the
Monitoring Tool (if any) device/network

What changes have been done

on the device prior to the
error (software
upgrade/downgrade, new
IOS/ OS Version, License Key configs added)

Device Uptime Internal Reference Number

License Expiration Date
End of Support Date (EOL)
Backup, Security & Escalation Policy or Procedure
Current/Pending & common case
VPN Access
Any CIMB relevent template or support document
CIMB Store/Tools/Network Cable etc