Scale Questions Factors 7S

Very Low to Very High 1. Existence of documented vision and mission of the ERP project Vision and Mission STRATEGY
2. The degree to which vision and mission of the ERP project are well understood across the
Very Low to Very High Vision and Mission STRATEGY
organization
Very Low to Very High 3. Existence of business plan including a justification for the investment Vision and Mission STRATEGY
Very Low to Very High 4. Existence of carefully defined goals of the ERP system Goals/ Objectives STRATEGY
Very Low to Very High 5. Existence of measurable goals of the ERP system Goals/ Objectives STRATEGY
Very Low to Very High 6. The degree to which goals of the ERP project are well understood across Goals/ Objectives STRATEGY
Very Low to Very High 7. Existence of carefully defined project scope Goals/ Objectives STRATEGY
Very Low to Very High 8. Established realistic and achievable milestones for the ERP project Goals/ Objectives STRATEGY
9. The degrees to which information technology systems of the firm support the strategic goals of the
Very Low to Very High Strategic IT plans STRATEGY
firm
Very Low to Very High 10. Existence of continuous and up to date strategic IT plans Strategic IT plans STRATEGY
Very Low to Very High 11. Existence of written guidelines to structure strategic IT plans in the organization Strategic IT plans STRATEGY
Very Low to Very High 12. The degree to which top management is involved in strategic IT plans Strategic IT plans STRATEGY
Very Low to Very High 13. Existence of inputs from all functional areas the strategic IT plans Strategic IT plans STRATEGY
Very Low to Very High 14. The degree to which rules and procedures are clearly documented Formalization STRUCTURE
Very Low to Very High 15. The degree to which rules and procedures are made known to all employees Formalization STRUCTURE
Very Low to Very High 16. The degree to which rules and procedures are considered in decision making Formalization STRUCTURE
10000 1000-10000 100-500,500-1000 100 17. Number of employees Size STRUCTURE
1000 200-500,500-1000 50-200 50 18. Annual revenues (in million US $) Size STRUCTURE
Very Low to Very High 19. Availability of human and financial resources assigned to the project Size STRUCTURE
Very Low to Very High 20. Existence of empowered CIO in the organization CIO Position STRUCTURE
Very Low to Very High 21. Existence of CIO reporting directly to the CEO CIO Position STRUCTURE
Very Low to Very High 22. Existence of strategic rather than supportive role of the CIO in the organization. CIO Position STRUCTURE
Very Low to Very High 23. Existence of adequate hardware infrastructure. IT Infrastructure SYSTEM
Very Low to Very High 24. Existence of adequate software and application IT Infrastructure SYSTEM
Very Low to Very High 25. Existence of adequate networking infrastructure IT Infrastructure SYSTEM
 Scale Questions Factors 7S
Very Low to Very High 26. Existence of documented business processes Business Processes SYSTEM
Very Low to Very High 27. Existence of business processes improvements Business Processes SYSTEM
Very Low to Very High 28. Existence of Business process understanding and perception among people Business Processes SYSTEM
Very Low to Very High 29. Existence of high quality and accurate data Data SYSTEM
Very Low to Very High 30. Existence of data structures converted into a single one Data SYSTEM
Very Low to Very High 31. Existence of data quality control methods. Data SYSTEM
32. The degree to which functional managers willingly assign resources to the ERP project as they are
Very Low to Very High Top Management Support STYLE
needed

Very Low to Very High 33. The degree to which the need for long-term ERP support resources is recognized by management Top Management Support STYLE

Very Low to Very High 34. The degree to which executive management is enthusiastic about the possibilities of ERP Top Management Support STYLE
Very Low to Very High 35. The degree to which all levels of management support the overall goals Top Management Support STYLE
Very Low to Very High 36. The degree to which open and honest information policy is communicated to the users Communication STYLE
37. Existence of free flow of information in the organization Communication STYLE

Very Low to Very High 38. Existence of the scope, objectives, and change management strategies, in the communication plan Communication STYLE

Very Low to Very High 39. Existence of a learning and development culture Organizational Culture STYLE
Very Low to Very High 40. Existence of a participative decision making culture Organizational Culture STYLE
Very Low to Very High 41. Existence of a support and collaboration culture Organizational Culture STYLE
Very Low to Very High 42. Existence of a power sharing culture Organizational Culture STYLE
Very Low to Very High 43. Existence of tolerance for conflicts and risk culture Organizational Culture STYLE
44. Existence of proper mechanisms to recruit and preserve qualified employees, nurture and maintain a
Very Low to Very High Human Resource Management STAFF
high levels of employee morale and motivation among them
45. Existence of high rate of younger employees in the organization (The number of employees with less
41 31-40 21-30 11-20 10 Human Resource Management STAFF
than 30 years old per total)
46. Existence of the high rate of more educated employees in the organization (The number of
41 31-40 21-30 11-20 10 Human Resource Management STAFF
employees with BS or higher educational degrees per total)
Very Low to Very High 47. Existence of planning for ERP training facilities Training and Education STAFF
 Scale Questions Factors 7S
Very Low to Very High 48. Existence of a clear education and training strategy Training and Education STAFF
Very Low to Very High 49. Existence of the identified training needs. Training and Education STAFF
Very Low to Very High 50. Existence of a formal training program to meet the requirements of ERP system users Training and Education STAFF
Very Low to Very High 51. Existence of customized training materials for each specific job. Training and Education STAFF
Very Low to Very High 52. Targeting the entire business task, not just the ERP screens and reports by training materials Training and Education STAFF

41 31-40 21-30 11-20 10 53. The degree to which users have been trained in basic ERP system skills (training hours per employee) Training and Education STAFF

Very Low to Very High 54. Existence of the both business and technical knowledge into the project team Project Team STAFF
Very Low to Very High 55. Existence of a balanced, cooperative, cross functional and full time project team Project Team STAFF
Very Low to Very High 56. The degree to which project team performance is fairly compensated Project Team STAFF
Very Low to Very High 57. Existence of the empowered project team members. Project Team STAFF
Very Low to Very High 58. The degree to which project team have prior experience in large IT projects. Project Team STAFF
Very Low to Very High 59. Existence of communication skills Management s Skills SKILLS
Very Low to Very High 60. Existence of controlling skills Management s Skills SKILLS
Very Low to Very High 61. Existence of leadership skills Management s Skills SKILLS
Very Low to Very High 62. Existence of planning skills Management s Skills SKILLS
Very Low to Very High 63. Existence of IT management skills Management s Skills SKILLS
Very Low to Very High 65. Existence of communication skills IT Staff s Skills SKILLS
Very Low to Very High 66. Existence of IT management skills IT Staff s Skills SKILLS
Very Low to Very High 67. Existence of planning skills IT Staff s Skills SKILLS
Very Low to Very High 68. Existence of technical skills IT Staff s Skills SKILLS
Very Low to Very High 69. Existence of ERP experience IT Staff s Skills SKILLS
Very Low to Very High 70. Existence of controlling skills IT Staff s Skills SKILLS
Very Low to Very High 71. Existence of interpersonal skills Users Skills SKILLS
Very Low to Very High 72. Existence of communication skills Users Skills SKILLS
Very Low to Very High 73. Existence of planning skills Users Skills SKILLS
Very Low to Very High 74. Existence of technical skills Users Skills SKILLS
Scale Questions Factors 7S
Very Low to Very High 75. Existence of ERP experience Users Skills SKILLS
Very Low to Very High 76. Existence of controlling skills Users Skills SKILLS
Very Low to Very High 77. The extent to which employees believe in the benefits of the ERP system. Shared Beliefs SHARED VALUE
Very Low to Very High 78. The extent to which management team believe in the benefits of the system. Shared Beliefs SHARED VALUE
Very Low to Very High 79. The extent to which employees and management believe in the benefits of the system is alike Shared Beliefs SHARED VALUE
Very Low to Very High 80. The extent to which project gets support all functional segments of the organization. Company-Wide Commitment SHARED VALUE
Very Low to Very High 81. The extent to which organizational overall goals are preferred to individual segments goals Company-Wide Commitment SHARED VALUE
Very Low to Very High 82. The extent to which personnel involvement and participation in the project are assured Company-Wide Commitment SHARED VALUE
Very Low to Very High 83. Existence of the proper project champion in the organization Project Champion SHARED VALUE

Very Low to Very High 84. Existence of the business, technical, personal, and managerial competencies of the project champion Project Champion SHARED VALUE

Very Low to Very High 85. Existence of a project champion with high official level in the organization Project Champion SHARED VALUE