CHAPTER 1 CHAPTER 2

GOALS OF ORGANIZATIONAL BEHAVIOUR CONSEQUENCES OF INDIVIDUAL DIFFERENCES

1. To explain behaviour 1. People differ in productivity

2. To predict behaviour 2. People differ in the quality of their work
3. To control behaviour 3. People react differently to empowerment
4. People react differently to any style of
ELEMENTS OF ORGANIZATIONAL BEHAVIOUR
leadership
1. People 5. People differ in terms of need for contact with
2. Structure other people
3. Technology 6. People differ in terms of commitment to the
4. Environment organization
BENEFITS OF STUDYING ORGANIZATIONAL BEHAVIOUR 7. People differ in terms of level of self-esteem

1. Development of people skills WHAT MAKES PEOPLE DIFFERENT FROM EACH OTHER
a. The skill in doing his work 1. Demographics
b. The skill in relating with people 2. Aptitude and ability
2. Personal growth 3. Personality
3. Enhancement and of organizational and
individual effectiveness
DEMOGRAPHICS
4. Sharpening and refinement of common sense Sources of demographic diversity
A BRIEF HISTORY OF ORGANIZATIONAL BEHAVIOUR 1. Gender
a. Men and women are not different along
1. Human Relation Approach the following:
a. Scientific Management Approach by i. Problem solving abilities
Frederick W. Taylor ii. Analytical skills
b. Human Relation Approach by Elton Mayo iii. Competitive drive
and others iv. Motivation
2. Personality Theories v. Learning ability
a. Freuds model vi. Sociability
b. Behaviourist Approach by Watson and 2. Generational differences and age
Skinner 3. Culture
c. Humanist Approach by Carl Rogers, Fritz a. Social Culture
Perls, and Abraham Maslow b. Organizational Culture
WHAT CONSTITUTES RIGHT AND WRONG BEHAVIOUR IN APTITUDE AND ABILITY
ORGANIZATION IS DETERMINED BY:
9 Physical abilities needed to perform certain
1. The public tasks
2. Interest groups 1. Dynamic strength
3. Organizations 2. Trunk strength
4. The individuals personal moral and values 3. Static strength
IMPORTANT ETHICAL ISSUES THAT CONFRONT 4. Explosive strength
ORGANIZATIONS 5. Extent flexibility
6. Dynamic flexibility
1. Conflict of interest
7. Body coordination
2. Fairness and honesty
8. Balance
3. Communication
9. Stamina
4. Relationship within the organization
 Dimensions of Intellectual Ability (4 subparts) Emotional Intelligence/ Emotional Quotient
1. Cognitive 1. Self-regulation
2. Social 2. Motivation
3. Emotional 3. Empathy
4. Cultural 4. Self-awareness
The Triarchic Theory of Intelligence (3 important 5. Social skills
parts of intelligence) More on Physical Ability
1. Componential intelligence a. Other aspects that make individuals different
2. Experiential intelligence from each other.
3. Contextual intelligence 1. Sense of sight
Multiple Intelligence (8 different components of 2. Sense of hearing
intelligence which the individual possesses in 3. Sense of taste
varying degrees) 4. Sense of smell
1. Linguistic 5. Sense of touch
2. Logical-mathematical
3. Musical
4. Spatial
5. Bodily-kinaesthetic
6. Intrapersonal
7. Interpersonal
8. Naturalists

PERSONALITY
Hereditary factors
1. Physical stature
2. Facial attractiveness
3. Gender
4. Temperament
5. Muscle composition and reflexes
6. Energy level
7. Biological rhythms
Environmental factors
1. Cultural factor
2. Social factor
3. Situational factor
Personality Factors and Traits
1. Emotional stability
2. Extraversion
3. Openness to experience
4. Agreeableness
5. Conscientiousness
6. Self-monitoring behaviour
7. Risk taking and thrill seeking
8. Optimism