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COMSurrogatehasstoppedworking
The odd thing was that the error only came up when browsing video or picture files, not
any other type of file. After doing some research, we managed to fix the problem, but had
to try a couple of different things before it finally worked. In this post, Ill write out the
different possible solutions and hopefully one of them will work for you.
If you have DivX or Nero installed on your computer, go ahead and update those to the
latest versions too. In some cases, you may have to uninstall a program and then reinstall
it later on.
Method 3 Commands
There are a few commands you can try to run in Windows to see if it fixes the problem.
You have to run these in the command prompt. Click on Start, type cmd and then right-
click and choose Run as Administrator. Now type in the following commands, pressing
enter after each one:
regsvr32vbscript.dll
regsvr32jscript.dll
That will re-register a few dlls with Windows and possibly fix the COM surrogate error. If
not, keep reading!
C:\Windows\System32\dllhost.exe
For Windows 7 64-bit, you have to exclude the dllhost.exe file in this path:
C:\Windows\SysWOW64\dllhost.exe
Method 6 Display/Printer Driver
This can be a little tricky, but if you recently updated a driver for your display or even
some other hardware on your computer, try to roll back the driver to the previous version.
Its usually more so with the display driver than anything else. In some cases, updating to
the most recent version of the display driver can also fix the issue, so youll have to play
around with either upgrading the driver or rolling back the driver.
To rollback the display driver, go to Device Manager, expand Display Adapters and then
right-click on the display device and choose Uninstall. Youll see a pop up window where
you need to check the Delete the driver software for this device box.
In the same light, you should also check out your printer drivers and update all of them, if
updates are available.
Hopefully, one of these methods will fix the COM Surrogate error in Windows 7. If not,
post a comment here and let us know your specs and what youve tried and well try to
help. Enjoy!
Iwashavingthiserrorcomeup,butitwasforANYfiletypethatWindowswasgeneratingsomeformoficon/bitmapfor.I
trulybelievemyproblemwascompletelyunrelatedtoNero,codecs,oranyoftheproblemsthatIhaveseensuggestedon
thistopicfromawebsearch.AttimeswhenIwouldbrowsetoafolder,ALLfileswouldberepresentedbyagenericfile
folder(asiftheydidnothaveanapplicationassociation)andthesystemwouldhaltuntil:
A)theCOMSurrogateErrorappeared
B)theCOMSurrogateexecutablehadfinallyfinishedgeneratingtheicons
C)IstoppedtheserviceviaCTLALTDELETE(afterdoingso,theservicewouldrestartandIwouldseeiconsasIwould
expect)
ThisallstartedhappeningwhenIdidarecentWindowsUpdate,soIpeakedaroundinmsconfigtoseewhatmaybenew.
InoticedintheSartuptabinmsconfig,thatanewitemlabeledMicrosoftWindowsOperatingSystemwaschecked.I
hadneverseenthatbeforeandIamALWAYSgoingintotheStartupandServicestabofmsconfig.Iwasalittleleeryto
uncheckit,butIdidandIhavenotcomeacrosstheCOMSurrogateproblemsince.
JJMyerssays: 4yearsago
Ineedtoappendmyreply.Removingtheaforementionedservicefromthemsconfigstartuplistdidnotcorrectthe
problem.Wearestillhavingtheissue
eeshsays: 4yearsago
comsurrogateisnotworking.
dell
1tbhd
8gbram
windows7homepremium
corei5
Kenjirusays: 4yearsago
Noneofaboveworkedforme.WhatIdid:
1.IdownloadMinidump.
2.IreproducecrashandwithoutclosingerrormessageiopenMinidumpandcreateadumpfile.
3.DownloadWinDbg(setsymbolspathtomicrosoft)andanalyzedump.
4.AfterdebuggingfinishsearchforfaultingIP>willpointtodllorexethatcrashdllhost.exe
5.Uninstallorreinstalltothelastupdatewhatcausecrash.
InmycasewasIntelgraphics.
Adityasays: 4yearsago
Ihavethesameerrorwhileviewingpictures.Pleasehelpmewithasolution:
COMSurrogatehasstoppedworking
Thankyou.
Mikesays: 4yearsago
Itriedalmosteverythingyoumentioned.WhenIgottothedisplaystep,IrealizedthatIhadinstalledaNeatscanner.
Well,earlierthisweek,mywifewenttobootthecomputerandgotabluescreen.Ihadherturnoffthecomputer,
disconnectthescanner,andrebootagain.Computersseemedfine.NowIgotoprintapictureandgettheerrorabove.
So,thinkingtheproblemwasmyscanner,Iuninstalledit.Stillgettheproblem.Ididnotcreateabackupbeforeinstalling
thescanner,soIcannotgobacktobeforetheinstallation.Imstumped.IamrunningWindows7homeversiononaDell
Inspiron580.
Jari(finnish)says: 4yearsago
COMSurrogatehasstoppedworkingwin7Ihavefixedmyowncomputer.Thereweretwovideocards:nvidiaand
intelgraphics.Iupdatedbothdriverstothelatestversionsandtheproblemdisappeared.soinmycase,itwasa
graphicscardproblem.
andreeansdsays: 4yearsago
Thankyou!Method5forme.:)
vevasays: 4yearsago
Method3CommandsWORKEDFORME!!!THANKYOU
arashsays: 4yearsago
Hi,IdidallwhatyousaidbutstillhavetheCOMsurrogateproblem.WhenIopenmyphotoswithWindowsPhoto
Viewerandchangethemrepeatedlytheerrorpageappears,butifIopenthemwithotherapplicationssuchasMicrosoft
OfficePictureManagerIdonthavetheproblemanymore.WhatshouldIdo?ReinstallWindows?
Robsays: 4yearsago
Tried1,3,4,5therestdidntapply.Asusi7laptop,8gbRAM.Windows764bit.Itsbeendoingthissinceiboughtthe
PC,haveheapsofphotos,butitonlydoesitformyprofessionalphotosthatarelargerinsize????
RAVIROKDEsays: 3yearsago
THANKSTHISWASVERYHELPFUL!
djsays: 3yearsago
Thankyou!Iclicktheproblemdetailsandfoundthis[ApplicationName:DLLHost.exe]IthinkmineisMethod5.Thanks!
Iveencountereditonce.Ireallydontknowwhathappened.Thanksanyway!
Vipinsays: 3yearsago
Hi,
Thisworkedforme.
1.OpenInternetExplorer.
2.ClickInternetoptions.
3.ClickAdvancedtab.
4.PressrestoreadvancedsettingsandResetbuttonwithDeletePersonalSettingschecked.
5.ApplyandrestartyourPC.
Ifunabletoopeninternetoptionsthenrestartsysteminsafemode.
Ihopethiswillbehelpfull.
Thanks
Vipin
SAnasays: 3yearsago
method3workedformethanks
SyLesays: 3yearsago
fewcommandsyoucantrytoruninWindowstoseeifitfixestheproblem.Youhavetoruntheseinthecommand
prompt.ClickonStart,typecmdandthenrightclickandchooseRunasAdministrator.Nowtypeinthefollowing
commands,pressingenteraftereachone:
regsvr32vbscript.dll
regsvr32jscript.dll
WORK!Thanks.
AhmedMunirsays: 3yearsago
Thecommands(regsvr32vbscript.dll,regsvr32jscript.dll)workedformeThankYou
SirJB7says: 3yearsago
Hi,all!
Nice6methods.Butnonewouldworkpermanentlysincetheydontattacktheoriginoftheissue.
Givealookatthis:
http://answers.microsoft.com/enus/windows/forum/windows8_1performance/highcpuusagebycom
surrogate/6c4411e726504ad9a4dd453ebac28b22?rtAction=1391499695288
Regards!
Davesays: 3yearsago
method3fixeditforme.regsvr32jscrip.dllbutitonlysucceededwhenirancmdpromptasadministrator
Duansays: 3yearsago
Ihavejustupdatedcodecsforwindows8.1anditworked:DThanks!
Rexsays: 3yearsago
Ialreadytriedstep1,2,3,4,5&6,butnoneofthemworksforme.ImusinglenovoG470intel(R)core(TM)i52450CPU@
2.50GHzWindows7ultimate32bit
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