CURRICULUM

POLO On-site Training for OFWs

MAINTAIN AND REPAIR COMPUTER

SYSTEMS AND NETWORKS (COC 4)
Leading to Computer Systems Servicing
NC II
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA)
East Service Road, South Luzon Expressway, Taguig City, Metro Manila, Philippines
ENHANCED CURRICULUM FOR

MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS

LEADING TO COMPUTER HARDWARE SERVICING NC II (ELCCSS213)

MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS (COC 4)

The COC 4 consists of competencies that a person must achieve in planning, maintaining,
diagnosing and repairing the computer systems and networks.

A person who has achieved this Unit/Cluster of competencies is competent to maintain and repair
the computer systems & networks and shall be awarded the Certificate of Competency leading to Computer
Systems Servicing NC II. The Units of Competency comprising this Cluster include the following:

ELC724331 Install and configure computer systems

ELC724332 Set-up Computer Networks
ELC724333 Set-up Computer Servers
ELC724334 Maintain and Repair Computer Systems and Networks

A person who has achieved this COC is competent to be employed in any of the following positions
as:

Computer Maintenance Technician

Computer Service Technician

Individuals aspiring to be awarded the qualification of COMPUTER SYSTEMS SERVICING NC II

must acquire the remaining three (3) Certificates of Competency as follows:

COC 1: Install and Configure Computer Systems

ELC724331: Install and configure computer systems

COC 2: Set-up Computer Networks

ELC724332: Set-up Computer Networks

COC 3: Set-up Computer Servers

ELC724333: Set-up Computer Servers
ENHANCED COURSE DESIGN
Enhanced Course Outline
based on TESDA Training
Regulations for Certificate of
*NOMINAL Suggested
Competency 4 (COC 4) CERTIFICATION
DURATION Training Methods
leading to
Computer Systems Servicing NC II
(ELCCSS213)
Maintain and Repair Computer 40 Lecture COC 4: Maintain and
Systems and Networks Discussion Repair Computer
(ELC724334) Demonstration Systems and
Viewing Networks
Plan and prepare for
maintenance and repair multimedia
Maintain computer systems and
networks
Diagnose faults of computer
systems
Rectify/correct defects in
computer systems
Inspect and test the computer
systems and networks
* Nominal Duration: - is the suggested duration of the training which approximates the time that an
average learner can acquire the competency.

TRAINING DELIVERY

The delivery of training should adhere to the design of the curriculum. Delivery should be guided by
the principles of competency-based training.
a) Course outline is based on competency standards/training regulations;
b) Training delivery is learner-centered and should accommodate individualized and self-
paced learning strategies;
c) Training can be done on an actual workplace setting or on a simulated workplace;
d) Assessment is based in the collection of evidence of the performance of work;
e) Assessment of competency takes the trainees knowledge and attitude into account but
requires evidence of actual performance of the competency as the primary source of
evidence;
f) Training program allows for recognition of prior learning (RPL) or current competencies;
and
g) Training completion is based on satisfactory performance of all specified competencies
indicated in the progress chart.

TRAINEE ENTRY REQUIREMENTS

Trainees or students should possess the following requirements:

Can communicate either oral and written;
Must pass the trainability/aptitude test.
LIST OF TOOLS AND EQUIPMENT
Recommended list of tools per trainee for this Cluster of Competencies
are as follows:

TOOLS
Quantity Unit Description
10 Pcs. Screwdriver (standard)
10 Pcs. Screwdriver (Philips)
10 Pcs. Long nose pliers
10 Pcs. Mechanical pliers
10 Sets Allen wrench
10 Pcs. Crimping tools
10 Pcs. Soldering iron
10 Pcs. Solder sucker
5 Pcs. Wire stripper
1 Unit Portable electric hand drill
1 Set Drill bit
5 Sets Precision screw drivers
10 Pcs. Anti-static devices
5 Pcs. Flash light/Head mounted light
* Minimum quantity recommended for a Class size of 25 trainees

EQUIPMENT
Quantity Unit Description
26 Units Desktop Computer
1 Subs. Internet subscription (at least 2 MBPS)
10 Units Uninterruptible Power Supply (UPS)
1 Unit Hub / Switch
2 Units Managed switch
1 Unit Network controller
1 Unit ADSL Router with Wi-Fi
1 Unit Wireless Access Point
1 Unit PC Video camera
2 Units External optical drive
1 Unit USB External HD
1 Unit Network External HD
1 Unit scanner
1 Unit USB printer
1 Unit Network printer
11 Pcs. Flash disk / Memory stick
10 Units Electronic tester VOM
5 Units LAN Cable tester

* Minimum quantity recommended for a Class size of 25 trainees

 MATERIALS
Quantity Unit Description
400 Pcs. RJ 45
25 Pcs. Modular box for RJ 45
20 Pcs. Raceway or Slotted PVC 1.5 x 1.5 x 48
1 Box UTP cable
1 Can Contact cleaner
1 Pc. Whiteboard
1 Lot Fastener
1 Spool Filler (lead-free)
Fiber optic cable 2 meters (terminated)
8 Pcs.
(Optional)

INSTALLERS/SOFTWARE
Quantity Unit Description
Desktop OS (license for proprietary
26 Pcs.
software)
Network OS (license for proprietary
10 Pcs.
software)
Office productivity software (license for
26 Pcs.
proprietary software)
26 Pcs. Anti-virus (license for proprietary software)
5 Pcs. Disk utility software
Virtualization software (license for
5 Pcs.
proprietary software)
5 Pcs. Disk creator software
5 Pcs. Disk image software
10 Pcs. Device driver installer
* Minimum quantity recommended for a Class size of 25 trainees

TRAINING FACILITIES

The Computer Systems Service Workshop must be in an infrastructure facility that is generally
accepted to industry standards and practice. Based on class size of minimum of 25
student/trainees the space requirements for the teaching/ learning and circulation areas are as
follows:

SIZE AREA TOTAL AREA

TEACHING / LEARNING AREAS
(in METER) (in Sq. Meters) (in Sq. Meters)

laboratory and/or lecture area 6x8 48 48

storage area 2x2 4 4
learning resource center 4x5 20 20
equipment circulation area 20 20
Total Workshop Area: 92
 TRAINERS QUALIFICATION

Trainers shall be required to be certified to the National Certificate for which qualification
they will train. TESDA shall provide an online training on Plan Training Session and
Facilitate Learning Sessions to the potential trainers.1

Minimum requirements:

Holder of a National Certificate in the Qualification s/he will teach; and

Has completed the following units of Trainers Methodology Level I:

I. Plan Training Sessions;

Identifying learners training requirements

Prepare session plan
Prepare instructional materials
Prepare assessment instruments (Institutional)
Organize learning and teaching resources; and
II. Facilitate Learning Sessions

Prepare training facilities /resources

Conduct pre-assessment
Facilitate training session
Conduct competency assessment
Review delivery of training session

MEASUREMENT OF ACHIEVEMENT OF COMPETENCY

Practical demonstration with oral questioning

RECOMMENDATIONS FOR ASSESSMENT AND CERTIFICATION

1. Prior to competency assessment for COC1, please accomplish the Self-Assessment Guide
(SAG) to determine readiness for assessment
2. Submit accomplished SAG to POLO staff in- charge for advice

1
(The training modules corresponding to the above units of Trainers Methodology can be
accessed through the TESDA-NITESD website.)
 COMPETENCY-BASED
CURRICULUM
COC 4
Maintain and Repair Computer Systems and Networks

Leading to Computer Systems Servicing NC II

ELC724331 Install and configure computer systems

ELC724332 Set-up Computer Networks

ELC724333 Set-up Computer Servers
ELC724334 Maintain and Repair Computer Systems and Networks
UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS

UNIT CODE : ELC724334

MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER SYSTEMS AND

NETWORKS

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes needed to
maintain and service computer systems and networks.

NOMINAL DURATION : 40 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Plan and prepare for maintenance and repair

LO 2. Maintain computer systems and networks

LO 3. Diagnose faults of computer systems and networks

LO 4. Rectify/correct defects in computer systems and networks

LO 5. Inspect and test the computer systems and networks

LO1. PLAN AND PREPARE FOR MAINTENANCE AND REPAIR

ASSESSMENT CRITERIA:

1 Maintenance and/or Diagnosis of faults is planned and prepared in line with job requirements.
2 Tools, equipment and testing devices needed for the maintenance are obtained and checked
for correct operation and safety
3 Materials necessary to complete the work are obtained in accordance with established
procedures and checked against job requirements.
4 OHS policies and procedures are followed in line with job requirements.
5 Computer systems and networks for maintenance are checked against job/service order or
instructions and specifications.

CONTENTS:

Planning and preparing for maintenance

Computer systems maintenance procedures
o PC systems
o Computer operations
o Electronic fault findings
Use and operation of tools, instruments and testing devices
Established procedures and job requirements
Occupational health and safety policies and procedures
Job service order forms or checklist
Reading skills required to interpret work instructions
Communication skills needed to interpret and define work procedures
Problem solving in emergency situation

CONDITIONS:

The students/trainees must be provided with the following:

Tools and materials
Computers and peripherals
Test instruments
Materials
PPE
Technical manuals

METHODOLOGIES:

Lecture/ Discussion
Demonstration/ Role playing
Film viewing

ASSESSMENT METHODS:

Written exam
Practical exam/ Demonstration
LO2. MAINTAIN COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CRITERIA:

1 Appropriate personal protective equipment is used in line with standard procedures.

2 Normal function of computer systems and networks are checked in accordance with
manufacturers instructions.
3 Scheduled/periodic maintenance is performed in accordance with manufacturers
requirements.
4 Where necessary, needed repairs/replacements are made in accordance with established
procedures.
5 Unplanned events or conditions are responded to in accordance with established procedures

CONTENTS:

Occupational health and safety

Personal Protective Equipment (PPE)
Computer system and network operation
Procedures in maintenance scheduling
Preventive maintenance of computer system and network
o Operating system update
o Back-up scheduling
o Creating restore point
o Guarding against virus
o Cleaning computer systems and networks
Problem solving in emergency situation

CONDITIONS:

The students/trainees must be provided with the following:

Hardware and software tools

Computers and peripherals
Test instruments
Materials and replacement components
PPE
Technical manuals

METHODOLOGIES:

Lecture/ Discussion
Demonstration/ Role playing
Film viewing

ASSESSMENT METHODS:

Written exam
Practical exam/ Demonstration
LO3. DIAGNOSE FAULTS OF COMPUTER SYSTEMS

ASSESSMENT CRITERIA:

1 Appropriate personal protective equipment is used in line with standard procedures.

2 Faults or problems in the computer systems and networks are diagnosed according to
requirements and in line with the standard procedures.
3 Fault and problems are recorded in accordance with standard procedures
4 Appropriate measures are determined in accordance with established procedures
5 Unplanned events or conditions are responded to in accordance with established procedures
6 Documentation and reports are accomplished and submitted to appropriate personnel in
accordance with enterprise requirements.

CONTENTS:

Personal Protective Equipment (PPE)

Diagnostic procedures
Problem solving in emergency situation
Responding to unplanned/unexpected events
Identifying and isolating faults/problems
o Diagnostic software utilities
o Gathering of information
Accomplished forms
o Diagnostic reports
o Proposal reports

CONDITIONS:

The students/trainees must be provided with the following:

Hardware and software tools and utilities

Computers and peripherals
Test instruments
PPE
Technical manuals

METHODOLOGIES:

Lecture/ Discussion
Demonstration/ Role playing
Film viewing

ASSESSMENT METHODS:

Written exam
Practical exam/ Demonstration
LO4. RECTIFY/CORRECT DEFECTS IN COMPUTER SYSTEMS

ASSESSMENT CRITERIA:

1 Appropriate personal protective equipment is used in line with standard procedures.

2 Defective components or parts are replaced or corrected without damage to the surrounding
environment or services
3 Adjustments, if necessary are made in accordance with established procedures
4 Appropriate measures are performed in accordance with established procedures
5 Unplanned events or conditions are responded to in accordance with established procedures.
6 Documentation and reports are accomplished and submitted to appropriate personnel in
accordance with enterprise requirements

CONTENTS:

Personal Protective Equipment (PPE)

Defects in computer systems and networks
Troubleshooting and repair techniques
Problem solving in emergency situation
Corrective action
o Hardware configuration
o Software configuration
Accomplished forms
o Repair reports
o Corrective action reports
Documentation and making report

CONDITIONS:

The students/trainees must be provided with the following:

Hardware and software tools and utilities
Computers and peripherals
Test instruments
Materials and replacement components
PPE
Technical manuals

METHODOLOGIES:

Lecture/ Discussion
Demonstration/ Role playing
Film viewing

ASSESSMENT METHODS:

Written exam
Practical exam/ Demonstration
LO5. INSPECT AND TEST THE COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CRITERIA:

1 Final inspections are undertaken to ensure that the testing conducted on the device conforms
with the manufacturers instruction/manual
2 Computer systems and networks are checked/tested to ensure safe operation.
3 Work site is cleaned and cleared of all debris and left in safe condition in accordance with
company procedures
4 Report is prepared and completed according to company requirements
5 5S and 3Rs are followed according to environmental policies

CONTENTS:

Testing methods and procedures

5S and 3Rs environmental policies
Reports
o Status report
o Final test report
Waste management

CONDITIONS:

The students/trainees must be provided with the following:

Hardware and software tools and utilities

Computers and peripherals
Test instruments
Materials and replacement components
PPE
Technical manuals

METHODOLOGIES:

Lecture/ discussion
Demonstration/ role playing
Film viewing

ASSESSMENT METHODS:

Written exam
Practical exam/ demonstration
What is Competency-Based Curriculum (CBC)?

A competency-based curriculum is a framework or guide for the subsequent detailed

development of competencies, associated methodologies, training and assessment
resources.
The CBC specifies the outcomes which are consistent with the requirements of the
workplace as agreed through the industry or community consultations.
CBC can be developed immediately when competency standards exist.
When competency standards do not exist, curriculum developers need to clearly define
the learning outcomes to be attained. The standard of performance required must be
appropriate to industry and occupational needs through the industry/enterprise or
specified client group consultations.

These materials are available in both printed and electronic copies.

For more information please contact:

Technical Education and Skills Development Authority (TESDA)
Telephone Nos.: 893-8281, 817-4076 to 82 loc. 611, 630, 631 and 635 or visit our website:
www.tesda.gov.ph or the TESDA Regional or Provincial Office nearest you